166 Process Orientation Jobs - Page 3

Role & Responsibilities Strategic Sourcing & Vendor Management Cost Optimization & Budget Adherence w.r.t project cost Timely Procurement & Delivery as per the project timelines Guarantee adherence to procurement policies, legal and regulatory standards, and maintain accurate records for contracts, purchase orders, and vendor performance. Team Leadership & Development of procurement policies, legal and regulatory standards, and maintain accurate records for contracts, purchase orders, and vendor performance. Risk Mitigation & Market Monitoring related to supply chain disruptions, price volatility, and vendor dependencies by monitoring market trends. Preferred candidate profile Bachelor's degree in Engineering. Max 20 years Experience required. Proven experience in sourcing mechanical, electrical, and custom-fabricated components. Strong negotiation, analytical, and leadership skills. Understanding of import/export procedures (if applicable)

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills

We are seeking candidates to join our team as Patient Journey Partner In this role, you will have the opportunity to make a meaningful impact on patient care by connecting Roche capabilities and resources to co-create solutions with key stakeholders involved in the patient journey. Your role is multifaceted, addressing diverse patient journey needs such as accelerating access to treatments, streamlining decision making. This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. Your Opportunity You will be responsible for end to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators You will be a one point of contact for top accounts of the state. You will be creating and executing strategies for the top public and private accounts, aligning with and support state teams for effective execution of the state strategies, so as to serve and maximize patients with Roche Innovations You will be building relationship with key decision makers in the account Identifying and resolving business issues in top accounts and Implement strategies and drive results for enhancing access to Roche innovations You will be leading collaboration in field through co-creation of solutions for key accounts Who you are You are someone who has a relevant graduate/ post graduate degree in Science. From an experience standpoint having more than 8 years experience with 4+ years in Patient Services or similar preferred You must exhibit strong collaboration and networking skills, process orientation and alliance management

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Patient Journey Partner Job Location: Kerala We are seeking candidates to join our team as Patient Journey Partner In this role, you will have the opportunity to make a meaningful impact on patient care by connecting Roche capabilities and resources to co-create solutions with key stakeholders involved in the patient journey. Your role is multifaceted, addressing diverse patient journey needs such as accelerating access to treatments, streamlining decision making. This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. Your Opportunity You will be responsible for end to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators You will be a one point of contact for top accounts of the state. You will be creating and executing strategies for the top public and private accounts, aligning with and support state teams for effective execution of the state strategies, so as to serve and maximize patients with Roche Innovations You will be building relationship with key decision makers in the account Identifying and resolving business issues in top accounts and Implement strategies and drive results for enhancing access to Roche innovations You will be leading collaboration in field through co-creation of solutions for key accounts Who you are You are someone who has a relevant graduate/ post graduate degree in Science. From an experience standpoint having more than 8 years experience with 4+ years in Patient Services or similar preferred You must exhibit strong collaboration and networking skills, process orientation and alliance management Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Roles Responsibilities : Execute legal agreements (NDAs, MSAs) with internal legal approval. Handle vendor registration with various platforms or customers. Manage internal accounts and documentation. Track regional sales opportunities ensure C4C system updates. Manage empanelment on PSU and government tender portals. Download and review relevant RFPs. Prepare pre-qualification (PQ) and technical qualification (TQ) checklists. Coordinate legal approvals for RFP clauses. Obtain internal approvals Prepare documents with required notarization and stamp paper. Liaise with internal teams to gather documents as per RFP checklist. Communicate with tender authorities regarding deadline extensions or clause clarifications. Consolidate submit final bid documentation according to portal submission requirements. Handle invoice submission at customer locations post-award.

Position Customer Support Location Bangalore - MSR North Tower- Next to Manyata Tech park Employment type Job type Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus). This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Location Bangalore - MSR North Tower- Next to Manyata Tech park Employment type Job type Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus). This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Position Customer Support Executive Location Bangalore - MSR North Tower- Next to Manyata Tech park Employment type Job type Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus). This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Profile Summary : We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service. Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff. - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance. - Adheres to all company and specific Contact Centre policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Graduate/Undergraduate - Excellent Written and spoken communication, - Computer Skills ability/experience using computer applications - Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) - Open to work in a voice environment Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Title: Assistant Manager, Bid Support Reporting to: Director, Bid Centre of Excellence Key stakeholders: Proposal Managers/Directors, Business Line Leads, Sales Enablement and Operations Leads, Graphic Design Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties responsibilities The role requires the ability to manage and groom a team of Bid Support Specialists, Proposal Writers, Knowledge Management analysts - for producing bids/proposals, draft responses, pitch presentations, case studies, various marketing collaterals, and repository of business metrics in accordance with Clients requirements and JLL value proposition. To accept total responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling content, and contribute to the success of the business division. What this job involves - Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, proactive approach to baselining an RFP response, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs - to finalize bid-related output. Develop / update / maintain proposal baseline repositories - structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a team of varied proposal related skills and levels, and assume full responsibility of hiring, grooming, training them and running regular knowledge sharing sessions for their constant learning and development. Undertake the responsibility of day-to-day work allocation, ensuring team s full utilization and efficiency metric, timely closures of their projects, and delivery to stakeholders. Ensure apt stakeholder communication by the juniors - whether written or verbal Showcase the ability to hold crucial conversations and productive feedback discussions - both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLL s various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate - would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements - in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Team Management Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types - for JLL leadership and JLL clients Tailored communication methods and styles, that allow for effective engagement with specific members Understanding of the Graphic Design space and it s potential impact on output Methodical and problem-solving approach to work Ability to critically understand and analyse content, and derive logical conclusion, w. r. t. , its comprehensiveness, aptness and sufficiency for answering the key questions Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Process orientation Employee specification Post-Graduate, with excellent academic credentials 10-15 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 5 years of team management experience Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

Skill Salaried Loan Sales Highest Education Bachelor of Commerce Working Language Tamil English Job Description DESIRED RESULT X bucket resolution on bounce basis Ensure Collection Efficiency in 1-90 Resolution Ensure Collection Efficiency in 1-90 Normalization Ensure Collection Efficiency in 90-180 Normalization roll back Collection charges as per the given target from bounce customers Self Development Process Orientaition

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. Basic Qualifications: Bachelor s degree, Or 3+ years of relevant work experience Technical Qualifications: 1-2 years of experience implementing Microsoft Dynamics CRM 365

We are seeking a dynamic and experienced leader to head our manufacturing operations at the Mega CFC project. As the Unit Head, you will act as the proxy of Imaginarium, ensuring smooth operations, strategic planning, and efficient management of the facility. You will play a crucial role in navigating government protocols while maintaining an agile and process oriented approach to achieve business goals. Responsibilities: Operations Management: Oversee daily manufacturing operations, ensuring efficiency, quality control, and process optimization. Government Liaison: Navigate the complexities of a government organization, ensuring compliance with policies and regulations. Team Leadership: Manage and mentor a team of 10+ professionals, fostering a culture of accountability and high performance. Process Orientation: Implement, monitor, and refine operational processes to drive efficiency and productivity. Strategic Execution: Develop and execute operational strategies to meet business objectives and project milestones. Stakeholder Communication: Maintain clear and effective communication with internal and external stakeholders, including government officials. Agility & Problem-Solving: Address operational challenges swiftly and implement innovative solutions to streamline workflows. Qualification : Bachelors/Masters degree in Engineering, Business Management, Operations, or a related field. 8+ years of experience in manufacturing, operations management, or a similar leadership role. Strong understanding of government processes, compliance, and regulatory requirements. Excellent oration and interpersonal skills for stakeholder engagement. Demonstrated ability to lead and manage cross-functional teams. Proven track record of driving operational efficiency and process improvements. Agile mindset with strong problem-solving skills.

As an HR Generalist, you will be responsible for executing end-to-end HR functions including recruitment, payroll, employee engagement, and performance management. You will work closely with leadership to align people processes with business needs while ensuring a positive, compliant, and high-performing workplace. Key Responsibilities Recruitment & Talent Acquisition Drive end-to-end hiring, from requirement gathering to onboarding. Source candidates using platforms like Naukri, LinkedIn, and other portals. Perform headhunting for niche or senior-level roles. Screen, interview, and coordinate with hiring managers on selection. Maintain applicant records and status tracking. Payroll & Compliance Ensure accurate and timely payroll processing. Maintain records related to leaves, attendance, and employee compensation. Ensure compliance with Indian labor laws and statutory requirements. Employee Engagement & Relations Plan and execute employee engagement activities and initiatives. Support internal communication, recognition programs, and grievance redressal. Act as a point of contact for employee queries and concerns. Performance Management Coordinate the annual and mid-year performance appraisal cycles. Collaborate with leadership to define KRAs and performance metrics. Assist in documentation and feedback facilitation. HR Policies & Operations Maintain and update HR documents and employee files. Ensure adherence to HR policies and assist in policy development. Support onboarding, exit formalities, and internal audits. Learning & Development Identify training needs and coordinate relevant workshops or sessions. Track participation and training effectiveness. Qualifications & Experience Bachelors degree in Human Resources, Business Administration, or related field (Masters or HR certifications are a plus). Minimum 2 years of experience in HR, especially in recruitment, headhunting, payroll, employee engagement, and performance management. Zoho CRM or Zoho People experience is a plus, not mandatory. Proficient in MS Office, especially Excel (pivot tables, formulas), Word, and PowerPoint. Excellent interpersonal, problem-solving, and communication skills. High attention to detail, confidentiality, and process orientation. Requirements Bachelors degree in Human Resources , Business Administration , or a related field. Minimum 2 years of experience in HR roles with hands-on exposure to: Recruitment (including headhunting ) Payroll management Employee engagement initiatives Performance appraisal processes Strong working knowledge of recruitment platforms like Naukri and LinkedIn . Proficiency in MS Office , especially Excel (e.g., VLOOKUP, pivot tables, basic formulas). Solid understanding of Indian labor laws and compliance standards. Strong communication, organizational, and interpersonal skills.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose The role is responsible to perform accounting and bookkeeping activities, balance sheet reconciliations and collaborate with auditors in order to ensure timely account closing and reporting in accordance with the guidelines and best practices followed by the organization. Role Accountability Closing of books of accounts and Reporting Preparation of Balance Sheet, Profit and loss statement in line with Ind AS guideline. Capital Risk Adequacy Ration in line with RBI Master direction applicable for NBFC for each reporting date Preparation of Balance Sheet Pack for CFO and Controller Review Preparation of P & L dashboard for monthly review Prepare ratio analysis for ad hoc reporting to RBI/SBI Assists in preparing Schedules/notes in relation to annual financial statement Prepare Open items for ORMC reporting Audit coordination Coordinate with peer department for information related to qtrly/annual audit [RBI/CAG/Statutory audit] Coordinate with RISK/CS/Treasury to arrange data for adhoc audit queries from regulator. Measures of Success Timely closure of monthly/quarterly books and reviews Timely closure of audits Zero unreconciled accounts and no aged open items Compliance to prescribed internal control, laid down policies and procedures Timely and accurate updation of process documentation Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of closing and reporting Knowledge of Indian GAAP, new Ind-AS and Regulatory requirements for NBFC Competencies critical to the role Process Orientation Detail Orientation Quantitative Ability Qualification CA Preferred Industry FSI

Work in an ambiguous environment, have a strong intuition on data and critical product thinking Understand the business, define problems and design structured approaches to solve them. Perform exploratory analysis on large volumes of data to validate/disregard hypotheses. Identify opportunities using insights for product/process improvement. Create dashboards and automated reports to track KPIs. Partner with cross-functional stakeholders (engineering, design, sales, and operations teams) on a regular basis to drive product/process changes and improve business intelligence. Work closely with Product Lead on product documentation such as PRDs, release notes, etc, and effectively communicate the product-related changes to all stakeholders. Requirements 1-3 years of work experience; UG from a top-tier school (B. Tech or B. Sc in Maths/Statistics/Economics degree preferable). Strong analytical skills, process orientation, and good communication skills. Possess basic business sense and an understanding of common statistics/analytics techniques. Proficient in Excel, SQL, and Python/R. Strong ownership, drive, and the experience of working independently in unstructured environments. Ability to work closely with cross-functional teams within tight timelines to execute on decisions. An appreciation for the connection between your work and the outcome (the impact it has on the organization and the experience it delivers to the customers). Good to have: Previous work experience in an early-stage start-up.

As part of sales and marketing team, involved in implementing sales strategies, creating value propositions and in various operational activities required to achieve sales goals and achieve a minimum yearly target. Identifying marketing opportunities and developing sales leads. Pitching technical sales proposals to potential clients Exceptional ability in negotiating sales deals, contracts, and service agreements. Developing a sales strategy and achieving sales targets. Tracking sales targets and documenting sales performance metrics. Ensuring competitiveness by analysing and researching industry trends. Responsibilities CRM/Lead Generation Identifies opportunities, produces leads and schedule meetings with the emphasis on high quality leads Develops & delivers creative pitches and propositions aimed at specific customers Proactively follows up leads generated and takes initiative to identify and follow up opportunities with companies who are not already on the database Works closely with the marketing team in client research to achieve sales objectives Maintains status and evaluation reports and provides input to reviews and future recommendations for marketing Liaises effectively with all departments to ensure customer requirements are met Contributes to the team performance by sharing and implementing best practices Business Development Identify and pursue new business opportunities in the US healthcare market, including healthcare providers, payers, and health tech companies. Develop strategies to target potential clients and key decision-makers, leveraging industry contacts, referrals, and market research. Meet or exceed sales targets, quotas, and KPIs established by the company. Prepare regular sales reports and forecasts, providing insights into pipeline progress, potential challenges, and strategic adjustments. Email Marketing Understands the business objectives of marketing activities and undertakes on the most appropriate email marketing activity in a planned manner Works with other teams to devise creative and innovative email marketing campaigns in line with the overall digital marketing campaign Uses database segmentation and targeting as effectively as possible Tracks the success of email marketing activity through analytics and benchmarking and provides detailed reports to managers Research Research and keep the current list of prospects and customers updated Research on various events, conferences to help planning and participation decisions Research on new leads and organization profiles, in preparation for sales calls Monitor competitive offerings and market shifts to adapt sales strategies and maintain a competitive edge. Critical Success Factors for the role Demonstrates ability to design and develop campaigns using insights to create inspirational and informative e mail campaigns making a valuable contribution to the achievement of the marketing team objectives Ensures that email marketing targets are understood and works with the Marketing team to develop and deliver the email strategy to deliver against targets Ability to generate leads and build a good sales pipeline Ability to patiently follow up on leads Running innovative campaigns to attract prospects Entry Requirements Qualification Span of Experience MBA, with Sales or Marketing Required Work Experience Relevant experience in areas mentioned under Responsibilities Success factors at HealthAsyst (Technical) Success factors at HealthAsyst (Behavioral) Research capability Knowledge of Healthcare domain Knowledge of Salesforce Understanding of organization s sales process Team Work Attention to detail Process orientation Influencing skills

Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India. Responsibilities Create highly detailed and visually appealing 3D vehicle models, textures, and materials. Collaborate with designers and engineers to ensure vehicles integrate seamlessly into the game engine. Optimize vehicle assets for performance while maintaining high-quality visuals. Stay up-to-date with industry trends and technologies to enhance the realism of our vehicle art. Mentor and guide junior artists, fostering a culture of continuous improvement. A strong portfolio showcasing your expertise in vehicle modeling and texturing. Extensive experience with industry-standard 3D modeling software (e.g., Maya, 3ds Max, Blender). Proficiency in creating realistic

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don t settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Tender Management Driving operational excellence in tender participation by following 1 st time right approach. Submission of tender 3 days in advance. Regular monthly connect with internal stakeholders to drive document fitness. AR Management- Ensure the timely payments from major Govt institutes so that the AR/Bad Debts are under control. Revenue Management- Keeping track of major tenders and sharing the timely forecast to BU teams to ensure the organization achieves the financial goals. Document Fitness Effective coordination with Regulatory affair. Drive 100 % document fitness Timely execution of LA agreements Process Orientation Adhere to all organization policies and procedures and set an example for all team members in context to work ethics and commitment Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI