166 Process Orientation Jobs - Page 2

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Manager - Payroll Statutory Compliance Job Title Manager - Payroll Statutory Compliance Location Gurgaon, 5 days office Experience 7-8 years Function Human Resources Reports to Payroll and Compliances head About the Role We are seeking a detail-oriented and process-driven HR professional to manage payroll and statutory compliance operations. The ideal candidate brings deep expertise in payroll processing, labor laws, and statutory compliance, along with the ability to lead a small team and manage multiple deliverables efficiently. Key Responsibilities Manage end-to-end payroll processing for all employee categories, ensuring 100% accuracy and compliance Ensure timely statutory filings and adherence to all labor law regulations (PF, ESIC, PT, LWF, Income Tax, etc.) Liaise with finance, auditors, and statutory bodies for audits, inspections, and reconciliations Maintain and update payroll systems and trackers; ensure data integrity and confidentiality Prepare payroll-related MIS, reports, and dashboards using Excel or relevant tools Continuously improve payroll and compliance processes through automation and SOPs Provide timely resolution of employee payroll and compliance queries Stay updated with regulatory changes and assess the impact on existing processes Lead and mentor a small team to deliver high-quality, timely outcomes What We re Looking For 7-8 years of hands-on experience in payroll and statutory compliance Strong knowledge of Indian labor laws, tax rules, and payroll systems Proficiency in Excel (VLOOKUP, Pivot Tables, formulas, macros - good to have) and payroll platforms (e.g., SAP, ADP, GreytHR, etc.) Excellent communication skills in English - verbal and written Team management experience with leadership skills Highly organized, detail-oriented, and able to manage multiple priorities Strong process orientation with a continuous improvement mindset Preferred Qualifications Graduate/Postgraduate in Commerce, HR, or related field Certification in payroll or labor laws (nice to have)

Job Role: Domestic Homologation and Testing Management Location: Rohtak Educational Qualification: Bachelor of Technology (B.Tech.) or / Automobile Engineering. (Certification ): Preferred if any course done for Project Management Work Experience: 4 Years + Job Responsibilities To plan and execute the vehicle homologation projects in a time and cost bound manner. To interact with test agencies (ARAI, ICAT, NATRAX, GARC, CIRT etc.) and related authorities on homologation related issues. Ensure 100% compliance of production vehicle / components per CMVR. Coordinate among various agencies inside MSIL (Design, Carline/QA/SC etc.) for vehicle homologation requirements. To update VAHAN system manage the data as per vehicles certificates. To prepare worst case proposals plan testing vehicles accordingly. Provide on ground support for project execution and homologation activities. Budget planning on costs for type approval test, test vehicles/parts, regulatory compliances, technical upgrades, testing equipment s, technical standards, logistics, etc. Coordinate with SMC for Homologation Planning, troubleshooting test failures, technical support, parts/vehicle requirements, etc. Competencies / Skills Should understands CMVR/AIS/IS/ECE/EEC regulations and other relevant standards like ISO/FMVSS etc. Should have handled certification work and witnessed homologation testing for passenger car(M1) and Cargo (N1). Long term commitment with MSIL Team player, Eagerness for learning confident attitude. Flexible approach Openness towards traveling overseas trainings. Project Management Skills to ensure timely completion of homologation Strength in core values like networking partnership. Process Orientation, Problem solving Presentation skills Specific Expertise for Functional area Good understanding of automotive technology (Conventional Gasoline/CNG, HEV/EV, other vehicle systems). Good understanding on future / upcoming regulations such as WLTP and CAF Willing to travel out of station for vehicle homologation. PR with Homologation agencies

JOB DESCRIPTION Calling all originals: At Levi Strauss Co., you can be yourself and be part of something bigger. We re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future. Job description Summary: We are looking for a dynamic retail specialist to drive sales and operational excellence across our franchisee network. This role blends planning with on-ground execution owning target setting, sell-through analysis, and merchandise performance. If you thrive on data-driven decisions, team leadership, and elevating the in-store customer experience, we invite you to join us in shaping retail success. Bring your passion for planning, problem-solving, and process excellence to a high-impact role with visibility and influence. About the role: Lead retail target planning on a quarterly and monthly basis, with the ability to set, manage, and recalibrate performance goals effectively . Leverage strong analytical skills to conduct sell-through analysis and implement actionable strategies for sales improvement. Drive merchandise performance planning with attention to detail and a solid understanding of store-level operations and inventory dynamics. Guide franchisee operations through insightful inputs and hands-on operational advice to ensure consistency and excellence across stores. Make data-driven decisions influencing sell-in, assortment planning, and store performance metrics such as conversions, UPTs, and ATVs. Understand consumer behaviour and enhance store staff capability to deliver customer experiences and achieve results. Ensure operational excellence by maintaining brand standards, compliance with SOPs, efficient staff management, and effective in-store execution. Maximize store commercial performance through smart space, stock, and visual merchandising management, backed by process orientation and execution discipline. Track Key Metrics - Sell-out/sell-in performance, inventory, collections, margins, and franchisee KPIs to ensure operational and financial efficiency . Job Location - Indore About you - Experience : 4+ years in retail operations with hands-on store-level experience; preferably in large-format retail or managing own-operated/franchisee apparel stores. Retail Operations Leadership : Ability in retail target planning (monthly/quarterly), store-level performance management, and execution oversight. Analytical Planning Skills : Strong analytical mindset for sell-through analysis, merchandise planning, and insights to improve store performance. Franchise Team Management : Experienced in managing franchisee operations, offering strategic operational input, and enhancing staff capabilities. Customer-Centric Process-Driven : understanding of consumer behaviour, with a process orientation, and disciplined execution. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. LOCATION India, Mumbai - Office FULL TIME/PART TIME Full time Current LSCo Employees, apply via your Workday account.

Job Description: Junior Resident/ Resident Medical Officer BU: Max Super Speciality Hospital, Noida Reporting: Deputy Medical Superintendent Role: To ensure smooth Emergency services in the hospital and take medical care of In patients under the guidance of Consultants. Responsibilities and key tasks Patient/ Customer Care 1.To Provide Quality clinical Care to Patients. Job Knowledge 2.To practice evidence based medicine awareness regarding patient {Investigation- (profile / reports / plan)}-{Treatment- (details/drug procurement)} {Drug Allergies/ patient history} Process Orientation/ Documentation 3.To ensure Emergency Preparedness & Response Treatment / Procedure / Investigations 4.To ensure timely attention and intervention for any query or requirement from the IP patient. 5.To ensure that the IP rounds are duly done and the patients are attended empathetically. 6To Compliance with patient protocols (OP-IP/OT/ Diagnostics/ ICU/ Triage) 7.To Document patient File/ Prescriptions/requisitions (legible/ complete). 8.To ensure MLC notification / documentation and statutory compliance. 9.To ensure Documentation at the time of Discharge. 10.To complete all OP & IP records on time with accuracy. 11.To ensure availability/ good-working condition of the Life saving Drugs and Equipment (In conjunction with BME and report delayed response). 12.To ensure proper Bio Medical Waste Management. 13.To follow Infection Control protocols. 14.To have complete orientation of QMS, EMS & OHSAS system of Hospital. 15.To have complete Awareness about Disaster Management Programme (DMP) of the hospital. 16.To Comply with the service quality Process, environmental & occupational issues & policies of the respective area. 17.To Comply with patient safety policy. Most Important Demands Core Competencies Emergency medicine capabilities Good clinical knowledge Team Player: Team player and Process oriented. Technical/Functional Competencies Computer literate Fluent with relevant equipment handling Leadership/Behavioral Competencies Training capability Contingency Management Education/Experience M.B.B.S. 0-10 years in Casualty/Ward/ critical care of a hospital with adequate volume of workload. Physical Requirements As per policy employee should clear the pre-employment check up. Responsibilities and key tasks People Orientation 18.To ensure that ethical Medical practice is followed. 19.To ensure clear and prompt communication with the admitting as well as Referral Consultants. Cost & Revenue 20.To monitor practice of Inventory checking protocols in critical care areas and reporting non-compliance (Crash cart/ Instruments/ Ambulance). Discipline 21.To be well groomed, punctual & adhere to company policies and practices. Success in 2 years : Handling of all types of Emergency and Medico legal cases with 100% compliance Clinical management of all types of ICU / Ward patient with 100% compliance to protocols. 100% compliance with updating of Medical Record Documentation. Key Performance Indicators (Accountability) Handling of all Emergencies / ICU and ward patients under the guidance of respective Consultants. Ensure 100% updation and maintenance of Medical Record Documents of Emergency / Ward/ MLC/ OP/ IP patients Clear communication with patients, consultants and hospital staff Ensure compliance of ISO Standards and TAT Major negative patient feedback less than 2 years Reporting the Occupational & Environmental Issues to HOD. Organizational Relationships External In-Patients Out-Patient Attendants Internal Administrator AMS Consultants of various specialties FO / Nurses / Technician Support Staff

Job Description: Junior Resident/ Resident Medical Officer BU: Max Super Speciality Hospital, Noida Reporting: Deputy Medical Superintendent Role: To ensure smooth Emergency services in the hospital and take medical care of In patients under the guidance of Consultants. Responsibilities and key tasks Patient/ Customer Care 1.To Provide Quality clinical Care to Patients. Job Knowledge 2.To practice evidence based medicine awareness regarding patient {Investigation- (profile / reports / plan)}-{Treatment- (details/drug procurement)} {Drug Allergies/ patient history} Process Orientation/ Documentation 3.To ensure Emergency Preparedness & Response Treatment / Procedure / Investigations 4.To ensure timely attention and intervention for any query or requirement from the IP patient. 5.To ensure that the IP rounds are duly done and the patients are attended empathetically. 6To Compliance with patient protocols (OP-IP/OT/ Diagnostics/ ICU/ Triage) 7.To Document patient File/ Prescriptions/requisitions (legible/ complete). 8.To ensure MLC notification / documentation and statutory compliance. 9.To ensure Documentation at the time of Discharge. 10.To complete all OP & IP records on time with accuracy. 11.To ensure availability/ good-working condition of the Life saving Drugs and Equipment (In conjunction with BME and report delayed response). 12.To ensure proper Bio Medical Waste Management. 13.To follow Infection Control protocols. 14.To have complete orientation of QMS, EMS & OHSAS system of Hospital. 15.To have complete Awareness about Disaster Management Programme (DMP) of the hospital. 16.To Comply with the service quality Process, environmental & occupational issues & policies of the respective area. 17.To Comply with patient safety policy. Most Important Demands Core Competencies Emergency medicine capabilities Good clinical knowledge Team Player: Team player and Process oriented. Technical/Functional Competencies Computer literate Fluent with relevant equipment handling Leadership/Behavioral Competencies Training capability Contingency Management Education/Experience M.B.B.S. 0-10 years in Casualty/Ward/ critical care of a hospital with adequate volume of workload. Physical Requirements As per policy employee should clear the pre-employment check up. Responsibilities and key tasks People Orientation 18.To ensure that ethical Medical practice is followed. 19.To ensure clear and prompt communication with the admitting as well as Referral Consultants. Cost & Revenue 20.To monitor practice of Inventory checking protocols in critical care areas and reporting non-compliance (Crash cart/ Instruments/ Ambulance). Discipline 21.To be well groomed, punctual & adhere to company policies and practices. Handling of all types of Emergency and Medico legal cases with 100% compliance Clinical management of all types of ICU / Ward patient with 100% compliance to protocols. 100% compliance with updating of Medical Record Documentation. Key Performance Indicators (Accountability) Handling of all Emergencies / ICU and ward patients under the guidance of respective Consultants. Ensure 100% updation and maintenance of Medical Record Documents of Emergency / Ward/ MLC/ OP/ IP patients Clear communication with patients, consultants and hospital staff Ensure compliance of ISO Standards and TAT Major negative patient feedback less than 2 years Reporting the Occupational & Environmental Issues to HOD. Organizational Relationships External In-Patients Out-Patient Attendants Internal Administrator AMS Consultants of various specialties FO / Nurses / Technician Support Staff Direct Reports Nil

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "Experience in sales, customer support, account management, marketing, or consulting3+ years of experience managing and developing a team8+ of work experience in sales, account management, customer support, marketing, or consulting.BA/BS degree or equivalent practical experience.Sales expertise:Analytical skills:Strong ability to analyze complex sales data and interpret insights to inform rebates plan adjustments. Sales process knowledge:Deep understanding of the sales cycle, sales methodologies, and key performance indicators. Project management:Ability to manage multiple incentive plan projects simultaneously with deadlines. Communication skills:Effective communication to clearly explain complex rebate plans to sales reps and leadership. Technical proficiency:Expertise in salesforce automation (CRM) tools and data analysis software. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills"Varisense, Anaplan, Calidus Roles and Responsibilities: "ResponsibilitiesTeam Management.SLA and Performance Management.Operational Management.Hiring, Coaching and Mentoring.Leadership.Leave and Attrition Management.Lead and mentor a team of Sales support analysts, providing guidance on sales partner enablementSales Operations Rebates Team Leader is a position within a sales organization responsible for managing a team that focuses on processing and managing customer rebates, ensuring accurate calculations and timely payouts, while also optimizing the overall rebate process to maximize profitability for the company; essentially leading the team that handles the administrative and operational side of customer rebate programs within sales operations. Key Responsibilities:Team Management:Oversee a team of rebate analysts, assigning tasks, coaching performance, and ensuring efficient workflow for processing rebate claims. Rebate Policy Administration:Interpret and enforce rebate program guidelines, ensuring compliance with company policies and customer contracts. Data Analysis:Analyze sales data to identify potential rebate opportunities, calculate rebate amounts accurately, and identify areas for process improvement. Customer Interaction:Collaborate with sales teams to communicate rebate terms to customers, address inquiries, and resolve any rebate-related issues. System Management:Manage rebate tracking systems and ensure data integrity, including system updates and maintenance. Reporting and Analysis:Generate regular reports on rebate performance, including key metrics like total rebate payouts, customer rebate utilization, and ROI. Process Improvement:Identify opportunities to streamline the rebate process, implement automation, and reduce administrative burden. " Qualification Any Graduation

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Bachelor s degree, Or 3+ years of relevant work experience Technical Qualifications: 1-2 years of experience implementing Microsoft Dynamics CRM 365 Proficiency in .Net and JavaScript Preferred Technical Qualifications: Experience with C# or Visual Basic, Visual Studio, and Web Services Experience extending Dynamics CRM Plugins, Custom Workflows, and Actions using .Net components and SQL Significant experience in the development and support of CRM applications Genesys Integration experience is a plus Knowledge of SQL Server and databases Experience with Microsoft Dynamics Co-Pilot, Power Automate, and Power Apps Familiarity with Customer Service Workspace (CSW) Non-Technical Requirements: Excellent process orientation, planning, organizational, and problem-solving skills Strong interpersonal and facilitation skills, along with effective written and verbal communication Ability to work in a complex organization to determine business and customer needs, providing the best solutions Driven and self-motivated, with a creative approach to solving challenging problems Willingness to work with different technologies Proactive thinking with a can-do attitude and out-of-the-box thinking Experience collaborating with medium to large development teams distributed worldwide A team player who can also work independently Strong multi-tasking and time-management skills, with the ability to prioritize tasks

Praja s continuous engagement with local elected representatives (ERs) and administration through capacity building, research and advocacy has had a positive impact on city governance. This role primarily focuses on research and outreach for urban reforms in Dibrugarh, Assam. The individual will be responsible for outreach and capacity building of stakeholders such as ERs, administration, and civil society, on issues related to urban governance and engage with various colleges, academia, and CSOs for capacity building on urban governance. He/she will also be responsible for (a) research and analysis to help build the case for introducing a coherent package of reforms to transform the way urban governments function to make them more accountable, transparent and responsive to the needs of the citizens, (b) assist in building a network of organisations and individuals that have a deep knowledge of urban governance issues and are willing to partner with Praja to take this initiative forward. This role also involves fieldwork and travel to different cities on short notice. Main Responsibilities Work closely with the Assam Urban Infrastructure Development and Finance Corporation Ltd (AUIDFCL), Dibrugarh Municipal Corporation (DMC). Conduct research and collect data on various governance and service delivery issues. Coordinate and run Governance Fellowship program of Praja Foundation in Dibrugarh. Cultivate and maintain relationships with a diverse array of stakeholders to ensure effective dissemination of Praja s advocacy messages. Create strategic outreach strategies aimed at raising awareness of Prajas research findings among elected officials in specific cities and states Coordinate the planning and execution of workshops, training sessions, and capacity-building programs for diverse stakeholders. Source and manage a roster of experts to facilitate workshops and training sessions. Foster ongoing collaboration and follow-up efforts with key stakeholders and partners. Cultivate a network of project collaborators at the local, regional, and national levels to facilitate networking opportunities and partnerships among civil society organizations (CSOs), youth groups, and governmental bodies, fostering dialogue on governance issues. Contribute in the preparation of promotional materials for the project, such as pamphlets and videos. Engage extensively with elected representatives & officials from city & state govt., educational institutions, and CSOs. Oversee communications and outreach efforts with all project stakeholders. Compile comprehensive reports detailing event outcomes and activities. Willing to travel extensively within the city and outstation as required (approximately 70% time will be spent on the field; 30% within the office). Qualification, Experience and Competencies Graduate/ Postgraduate in Public Administration/ Social work/ Development Studies any other relevant course. Proven working experience (1-2years) in the social sector or (2-3 years) from other sectors (open to people from corporate/education sectors) Strong research and analytical skills. Conduct in-depth research and data collection on urban governance, municipal finance, public service delivery and other urban governance components. Ability to read and comprehend complex literature such as Municipal Acts, Municipal Budgets, state & union government policies. Proficiency in writing detailed reports and developing content for capacity-building based on research. Ability to clearly articulate his/her views in both written form and through presentations. Comfortable and adept at building strong relationships with a wide range of stakeholders including elected representatives, bureaucrats, civil society organisations, various colleges, academia and NGOs. Excellent spoken and written communication skills in English, Hindi and Assamese. Should be ready to travel at short notice. Self-motivated with a strong sense of commitment and ability to work under minimal supervision. Good knowledge of Microsoft Word/Excel/ PowerPoint and Internet/social media. People Management, Training, Analytics & Process Orientation skill Applying for Program Officer Strategic Partnership (Dibrugarh)

Praja s continuous engagement with local elected representatives (ERs) and administration through capacity building, research and advocacy has had a positive impact on city governance. This role primarily focuses on research and outreach for urban reforms in Guwahati, Assam. The individual will be responsible for outreach and capacity building of stakeholders such as ERs, administration, and civil society, on issues related to urban governance and engage with various colleges, academia, and CSOs for capacity building on urban governance. He/she will also be responsible for (a) research and analysis to help build the case for introducing a coherent package of reforms to transform the way urban governments function to make them more accountable, transparent and responsive to the needs of the citizens, (b) assist in building a network of organisations and individuals that have a deep knowledge of urban governance issues and are willing to partner with Praja to take this initiative forward. This role also involves fieldwork and travel to different cities on short notice. Main Responsibilities Work closely with the Department of Housing & Urban Affairs (DoHUA), Assam Urban Infrastructure Development and Finance Corporation Ltd (AUIDFCL), Guwahati Municipal Corporation (GMC). Conduct research and collect data on various governance and service delivery issues. Coordinate and run Governance Fellowship program of Praja Foundation in Guwahati. Cultivate and maintain relationships with a diverse array of stakeholders to ensure effective dissemination of Praja s advocacy messages. Create strategic outreach strategies aimed at raising awareness of Prajas research findings among elected officials in specific cities and states Coordinate the planning and execution of workshops, training sessions, and capacity-building programs for diverse stakeholders. Source and manage a roster of experts to facilitate workshops and training sessions. Foster ongoing collaboration and follow-up efforts with key stakeholders and partners. Cultivate a network of project collaborators at the local, regional, and national levels to facilitate networking opportunities and partnerships among civil society organizations (CSOs), youth groups, and governmental bodies, fostering dialogue on governance issues. Contribute in the preparation of promotional materials for the project, such as pamphlets and videos. Engage extensively with elected representatives & officials from city & state govt., educational institutions, and CSOs. Oversee communications and outreach efforts with all project stakeholders. Compile comprehensive reports detailing event outcomes and activities. Willing to travel extensively within the city and outstation as required (approximately 70% time will be spent on the field; 30% within the office). Qualification, Experience and Competencies Graduate/ Postgraduate in Public Administration/ Social work/ Development Studies any other relevant course. Proven working experience (1-2years) in the social sector or (2-3 years) from other sectors (open to people from corporate/education sectors) Strong research and analytical skills. Conduct in-depth research and data collection on urban governance, municipal finance, public service delivery and other urban governance components. Ability to read and comprehend complex literature such as Municipal Acts, Municipal Budgets, state & union government policies, etc. Proficiency in writing detailed reports and developing content for capacity-building based on research. Ability to clearly articulate his/her views in both written form and through presentations. Comfortable and adept at building strong relationships with a wide range of stakeholders including elected representatives, bureaucrats, civil society organisations, various colleges, academia and NGOs. Excellent spoken and written communication skills in English, Hindi and Assamese. Should be ready to travel at short notice. Self-motivated with a strong sense of commitment and ability to work under minimal supervision. Good knowledge of Microsoft Word/Excel/ PowerPoint and Internet/social media. People Management, Training, Analytics & Process Orientation skill Applying for Program Officer Strategic Partnership (Guwahati)

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes. Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Over the last 25 years, Praja Foundation has been working towards enabling accountable governance. In the past we have partnered with the Mumbai Corporation to come up with its first Citizen Charter to revamp their Citizens Complaint Grievances Mechanism (GRM). The complaint number 1916 is still functional with some enhancements. Praja conducted an Urban Governance Reforms Study to map the implementation status of 74th Constitution Amendment Act. The first of its kind study, led to developing an Urban Governance Index (UGI) with the larger goal of forging a network of key influencers, thought leaders and local government bodies to democratize city governments and improve delivery of services. The data and information from the UGI are regularly used by Ministry of Housing and Urban Affairs (MoHUA) and NITI Aayog. Currently, Praja has multiple partnerships with state governments for initiatives such as capacity building of elected representatives, advisory support on enhancing municipal finances, etc. We have worked with the Urban Development Department, Jammu & Kashmir to give advisory support on policies and programs such as Aspirational Town Planning Program, implementation of Property Tax, etc. We are also working with the Directorate of Urban Local Bodies (DULB), Uttar Pradesh to strengthen urban governance. Praja Foundation, recently has also signed MoU with Guwahati Municipal Corporation (GMC) as a knowledge partner for various urban governance issues like Training of Elected Representatives, Strengthening Corporation Procedure Rule, Strengthening Municipal Finance and other governance reform. Praja has also partnered with the National Institute of Urban Affairs (NIUA) on multiple projects and programs including a pan India study on Fiscal Empowerment of City Governments which covers 44 cities across 28 states and 2 UTs and Prajatantra, a National Youth Festival of Democracy where more than 1000 youth from across the country come together and function as a model city government, deliberating on policies and vision for the city. The Role Praja s continuous engagement with local elected representatives (ERs) and administration through capacity building, research and advocacy has had a positive impact on city governance. This role primarily focuses on research and outreach for urban reforms in Guwahati & Dibrugarh, Assam. The individual will be responsible for outreach and capacity building of stakeholders such as ERs, administration, and civil society, on issues related to urban governance and engaging with various colleges, academia, and CSOs for capacity building on urban governance. He/she will also be responsible for (a) research and analysis to help build the case for introducing a coherent package of reforms to transform the way urban governments function to make them more accountable, transparent, and responsive to the needs of the citizens, (b) assist in building a network of organisations and individuals that have a deep knowledge of urban governance issues and are willing to partner with Praja to take this initiative forward. This role also involves fieldwork and travel to different cities on short notice. Main Responsibilities Work closely with the Department of Housing & Urban Affairs (DoHUA), Assam Urban Infrastructure Development and Finance Corporation Ltd (AUIDFCL), Guwahati Municipal Corporation (GMC) & Dibrugarh Municipal Corporation (DMC) Coordinate and manage the Guwahati & Dibrugarh teams of Praja Foundation. Conduct & supervise in-depth research and data collection on urban governance, municipal finance, public service delivery and other urban governance components. Oversee Governance Fellowship program of Praja Foundation in Guwahati & Dibrugarh. Develop & maintain strong relationships with a broad range of stakeholders to ensure that advocacy messages are disseminated in an effective manner, in Assam. Help organise workshops, trainings, and other capacity building programs for all stakeholders (Elected representatives and city officials). Identify, create, and manage a pool of resource persons for workshops and training programs. Initiate and maintain collaboration and follow-up of initiatives with key program stakeholders and partners. Establish a network of project partners at city, state, and national levels to create a professional platform for further networking and partnership between CSOs, youths, and government at all levels to initiate dialogue on governance matters. Assist in preparing promotional material on the project, including pamphlets, and videos. Work extensively and engage with elected representatives & officials from city & state govt., colleges, academia, and CSOs. Handle communications and related outreach activities with all stakeholders. Compile comprehensive reports detailing event outcomes and activities. Willing to travel extensively within the city and outstation as required (70% time will be spent on the field; 30% within the office). Qualification, Experience and Competencies Postgraduate in Public Administration/ Social Sciences/ Development Studies any other relevant course. Proven working experience (4-5 years) in the social sector or from other sectors (open to people from corporate/education sectors) Ability to build and sustain strong networks with diverse stakeholders including government officials, elected representatives, civil society organisations, academic institutions, and media. Strong research & analysis skills. Strong skills in data collection, interpretation, and analytical thinking to derive insights from governance and service delivery datasets. Strong ability to read and comprehend complex literature such as Municipal Acts, Municipal Budgets, state & union government policies. Skilled in producing comprehensive reports and developing research-based training content for capacity-building initiatives. Ability to clearly articulate his/her views in both written form and through presentations. Comfortable and adept at building strong relationships with a wide range of stakeholders including elected representatives, bureaucrats, civil society organisations, think tanks, and NGOs. Excellent spoken and written communication skills in English, Hindi and Assamese. Should be ready to travel at short notice. Self-motivated with a strong sense of commitment and ability to work under minimal supervision. Good knowledge of Microsoft Word/Excel/ PowerPoint and Internet/social media. Strong People Management, Training, Analytics & Process Orientation skill

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India. For more info, please refer to https://lakshyadigital.com/ Job Overview: We are looking for a skilled and motivated Technical Artist to join our game development team. The ideal candidate will bridge the gap between art and engineering, ensuring visually stunning and technically optimized game environments. You will work closely with developers to create immersive levels in unreal Engine, write or modify shaders, and implement tools that enhance our production pipeline. 3-6 years of experience as a Technical Artist in the game industry. Proven expertise in Unreal Engine , especially level creation and visual scripting. Strong understanding of realtime shader creation, Blueprint . Proficient in at least one 3D software such as Blender, Maya, or 3ds Max. Solid understanding of lighting, rendering, and optimization techniques for real-time environments. Good problem-solving and communication skills. Bonus Skills (Nice to Have): Experience with mobile game optimization. Familiarity with scripting languages like C++ or Unreal Blueprint for pipeline tools. Knowledge of procedural generation with PCG, FX, or real-time visual storytelling. Experience working in agile or cross-disciplinary game teams. Key Responsibilities: Create and implement visually rich game levels in Unreal Engine based on design and gameplay requirements. Develop and optimize shaders using Material Editor for various in-game effects. Collaborate with the art team to ensure assets are integrated correctly and perform well in-engine. Troubleshoot technical issues related to lighting, materials, and asset performance. Assist in developing and maintaining asset pipelines and best practices. Support artists by building and maintaining tools and scripts that enhance productivity. What We Offer: Opportunity to work on high-quality, original IP games. Collaborative and creative team environment. Competitive compensation and benefits. Growth opportunities within a well-established game development company. Role Information: EN Studio: Lakshya Location: Asia Pacific, India, Haryana Area of Work: Art Services Service: Create Employment Type: Contract Working Pattern: Onsite

WHO WE ARE: Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations across the world and our corporate members include: Daimler, Prologis, PGE, Nissan, Volvo, BP, Walmart, Nokia, Coca Cola, Doosan Bobcat, and over 500 more. Plug and Play s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play s proven investment track record includes Honey, Dropbox, Lending Club, Kustomer, Einride, and many more. WHO WE RE LOOKING FOR: We are looking for a dynamic, relationship-driven Partner Success Manager to lead and grow strategic innovation partnerships with government and corporate organizations. In this role, you ll be the key liaison between our partners and the innovation ecosystem driving engagement, facilitating high-impact programs, and ensuring our partners derive maximum value from their innovation journey. HOW YOU WILL MAKE A DIFFERENCE: Strategic Relationship Management: Cultivate and maintain trusted relationships with senior stakeholders across government and corporate partners to champion innovation initiatives and co-create value. Partner Engagement Strategy: Develop tailored engagement plans that align with each partner s business objectives, organizational structure, and innovation maturity mapping relevant products, services, and ecosystem connections. Program Design Facilitation: Lead design thinking sprints, innovation workshops, and strategic planning sessions to help partners articulate and refine their innovation strategy. Ecosystem Enablement: Serve as a connector within the broader innovation ecosystem by actively engaging with startups, VCs, accelerators, and government agencies. Issue Resolution Support: Act as the escalation point for partner challenges, coordinating internal resources and providing timely solutions to ensure partner satisfaction and retention. Event Management Engagement Tracking: Host and manage corporate-facing events, track partner participation meticulously, and continuously innovate new methods to enhance engagement and collaboration. Plan and execute events such as mentor sessions, workshops, office hours, deal flow sessions and flagship showcases (e.g., EXPOs). Reporting Performance Analysis: Define key performance indicators (KPIs), prepare regular performance reports, and conduct partner review meetings to assess progress and impact. Operational Excellence: Coordinate and facilitate regular partner check-ins (e.g., bi-weekly calls), support planning and execution of partner programs and events, and ensure seamless program operations. REQUIRED EXPERIENCE: Educational Background: Bachelor s degree in Business, Marketing, Communications, Innovation, or a related field. Professional Experience: Minimum 3 years in a client-facing role, ideally within strategic consulting, corporate innovation, or account management environments. Innovation Facilitation Skills: Proven ability to lead curated design thinking workshops or innovation sprints, translating insights into actionable innovation roadmaps. Organizational Excellence: Highly organized, detail-oriented, and goal-driven, with a track record of managing multiple projects in fast-paced, dynamic environments. Analytical Thinking: Strong process orientation and analytical skills with the ability to identify inefficiencies, propose improvements, and deliver results within deadlines. Communication Influence: Exceptional verbal and written communication skills, with confidence in public speaking and stakeholder engagement. Autonomous Driven: Self-motivated with a strong sense of ownership and the ability to work independently while collaborating cross-functionally. Preferred Experience: Background in corporate innovation, design strategy, ecosystem building, or enterprise account management is a strong advantage. *All the CVs must be submitted in English

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. Basic Qualifications: Bachelor s degree, Or 3+ years of relevant work experience Preferred Qualifications: Technical Qualifications: 1-2 years of experience implementing Microsoft Dynamics CRM 365 Proficiency in .Net and JavaScript Preferred Technical Qualifications: Experience with C# or Visual Basic, Visual Studio, and Web Services Experience extending Dynamics CRM Plugins, Custom Workflows, and Actions using .Net components and SQL Significant experience in the development and support of CRM applications Genesys Integration experience is a plus Knowledge of SQL Server and databases Experience with Microsoft Dynamics Co-Pilot, Power Automate, and Power Apps Familiarity with Customer Service Workspace (CSW) Non-Technical Requirements: Excellent process orientation, planning, organizational, and problem-solving skills Strong interpersonal and facilitation skills, along with effective written and verbal communication Ability to work in a complex organization to determine business and customer needs, providing the best solutions Driven and self-motivated, with a creative approach to solving challenging problems Willingness to work with different technologies Proactive thinking with a can-do attitude and out-of-the-box thinking Experience collaborating with medium to large development teams distributed worldwide A team player who can also work independently Strong multi-tasking and time-management skills, with the ability to prioritize tasks

This role involves planning and managing a portion or sub-component of a project while adhering to organizational processes and best practices. Working under the guidance of a Project Manager (PM) or Senior Project Manager (SPM), the individual will ensure the smooth execution of assigned tasks, driving the team to meet deadlines. Key responsibilities include assisting in the development of project schedules and budgets, setting up project repositories, and ensuring team members have appropriate access to all client-provided specifications, assets, and internal checklists. The role also involves task management, ensuring artists are clear on their responsibilities, monitoring progress, and providing regular feedback to both artists and Reporting Managers. In the PMs absence, the role serves as a backup, with potential responsibility to manage small or simple projects when required. 1. Skills, Knowledge and Experience a. Knowledge of the basics of project planning and scheduling b. Knowledge of the basics of risk planning c. Ability to coordinate with different people