5.0 - 9.0 years

0 Lacs

haryana

On-site

As the Head of Operations & Analytics for a fast-growing cross-border eCommerce & Retail brand based in India, you will play a crucial role in taking our operations, analytics, and profitability to the next level. You will have the opportunity to lead a team and drive data-backed decision-making to optimize pricing, operations, and customer experience across multiple markets. In this role, you will be responsible for owning the P&L and taking end-to-end ownership of people. You will act as a mini GM/CEO, overseeing pricing strategy to maximize profitability in the US, Australia, and Canada markets. Additionally, you will manage operations and logistics, including fulfillment and supplier coo...

Posted 3 weeks ago

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Product Support Manager Milestone Inc

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Advocate, your role will involve representing the voice of the customer by understanding their needs, pain points, and feedback to enhance the product. You will act as a Support Liaison, bridging the support team with the product development team to ensure that support feedback and issues are effectively communicated and prioritized. It will be crucial for you to maintain in-depth Product Knowledge, including features, functionality, and future roadmap, to guide the support team in resolving customer issues. Utilizing support metrics, customer feedback, and product usage data will be essential as a Data-Driven Analyst to identify trends, areas for improvement, and opportunities...

Posted 2 months ago

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