1831 Process Optimization Jobs - Page 50

Management Level :06 Senior Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : We are seeking a highly motivated and experienced Senior Manager with deep expertise in customer service transformation, with a specific focus on leveraging technology, AI, and innovation within the insurance sector. Critically, this role requires demonstrable experience working within an insurance firm in a customer service transformation capacity. This role will be pivotal in leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions. The ideal candidate will be a thought leader with a proven track record of success in customer service transformation, particularly in the application of technology and AI within an insurance company environment. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Subject Matter Expertise: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. This includes staying abreast of evolving customer expectations, digital transformation trends, emerging technologies, and the competitive landscape within the insurance industry. Customer Experience Vision & Strategy: Develop and champion a forward-thinking customer experience vision and strategy, tailored to the insurance industry, with a focus on leveraging technology and AI. This includes defining customer journeys, identifying pain points, and designing innovative service models informed by firsthand experience within an insurance organization. Customer Service KPI Mastery: Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), and cost per contact, Digital and Omni channel KPIs, Claims Specific KPIs, Employee Satisfaction, etc. Be able to analyze and interpret these KPIs to identify areas for improvement. AI & Automation Implementation: Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service, such as AI-driven chatbots, virtual assistants, personalized recommendations, and automated claims processing. This requires an understanding of how these technologies integrate within existing insurance systems and workflows. Digital Transformation Leadership: Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience integrating these technologies into an insurance firm's ecosystem is essential. Innovation & Emerging Tech: Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance, such as natural language processing (NLP), machine learning (ML), etc. The ideal candidate will have a network within the insurance technology space. Process Optimization & Automation: Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction, with a focus on automation and technology enablement. This requires a deep understanding of insurance operations and workflows. Technology Evaluation & Vendor Management: Evaluate and recommend customer service technologies and platforms, including AI-powered solutions. Oversee the implementation and integration of these systems, ensuring seamless functionality and user adoption. Manage relationships with third-party vendors. Data Analytics & Reporting: Utilize data analytics to measure customer service performance, identify areas for improvement, track the effectiveness of transformation initiatives, and demonstrate the ROI of technology investments. Develop and present reports on key metrics and trends. Experience using insurance-specific data sources Experience with insurance-specific KPIs is essential. Client Engagement: Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Pre-sales activities: Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Thought Leadership :Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Learning :Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualification Educational Qualification :Post Graduation in Business Management

UIPath Developer OCR Document Processing Specialist (UiPath) in Bangalore, India, India UIPath Developer OCR Document Processing Specialist (UiPath) Description About Ness Digital Engineering: Ness Digital Engineering is a global provider of software engineering and digital transformation services. We help enterprises accelerate innovation and drive business outcomes using cutting-edge technologies and agile methodologies. Join our dynamic team and be part of shaping the future of automation and intelligent solutions. Position Overview: We are seeking a highly skilled UIPath Engineer with deep expertise in OCR (Optical Character Recognition) and document processing using UiPath. The ideal candidate will have a strong background in designing, developing, and deploying end-to-end automation solutions focused on intelligent document understanding and processing. This role requires a solid understanding of RPA frameworks, best practices, and integration with OCR engines to deliver scalable, high-quality automation. Key Responsibilities: Design, develop, test, and deploy RPA workflows leveraging UiPath to automate document processing and OCR tasks. Implement intelligent document processing solutions including data extraction, classification, validation, and exception handling. Collaborate with business analysts and stakeholders to gather and analyze requirements for document automation projects. Integrate UiPath workflows with OCR technologies (e. g. , UiPath Document Understanding, ABBYY, Google Vision, etc. ) and other third-party tools. Optimize automation processes for efficiency, accuracy, and scalability. Troubleshoot, debug, and resolve issues in RPA bots and OCR pipelines. Develop reusable components, libraries, and frameworks to support rapid development and deployment. Maintain documentation of design, development, and operational procedures. Stay updated with the latest trends and advancements in RPA, OCR, and AI-based document processing technologies. Qualifications: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Proven experience (3+ years) in RPA development using UiPath with a focus on OCR and document processing. Strong understanding of OCR technologies and intelligent document processing frameworks. Hands-on experience with UiPath Document Understanding or equivalent OCR tools. Proficient in designing workflows, activities, and components in UiPath Studio and Orchestrator. Experience with scripting languages such as Python, VB. NET, or C# is a plus. Familiarity with AI/ML concepts applied to document classification and data extraction. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Preferred Skills: Experience integrating UiPath with cloud OCR services (Azure Cognitive Services, AWS Textract, Google Cloud Vision). Knowledge of business process management and process optimization. Understanding of enterprise IT environments, security, and compliance standards. Exposure to Agentic AI , autopilots and Intelligent document processing enhancements What We Offer: Competitive compensation and benefits package. Opportunity to work with cutting-edge automation technologies.

UIPath Developer OCR Document Processing Specialist (UiPath) in Mumbai, India, India UIPath Developer OCR Document Processing Specialist (UiPath) Description About Ness Digital Engineering: Ness Digital Engineering is a global provider of software engineering and digital transformation services. We help enterprises accelerate innovation and drive business outcomes using cutting-edge technologies and agile methodologies. Join our dynamic team and be part of shaping the future of automation and intelligent solutions. Position Overview: We are seeking a highly skilled UIPath Engineer with deep expertise in OCR (Optical Character Recognition) and document processing using UiPath. The ideal candidate will have a strong background in designing, developing, and deploying end-to-end automation solutions focused on intelligent document understanding and processing. This role requires a solid understanding of RPA frameworks, best practices, and integration with OCR engines to deliver scalable, high-quality automation. Key Responsibilities: Design, develop, test, and deploy RPA workflows leveraging UiPath to automate document processing and OCR tasks. Implement intelligent document processing solutions including data extraction, classification, validation, and exception handling. Collaborate with business analysts and stakeholders to gather and analyze requirements for document automation projects. Integrate UiPath workflows with OCR technologies (e. g. , UiPath Document Understanding, ABBYY, Google Vision, etc. ) and other third-party tools. Optimize automation processes for efficiency, accuracy, and scalability. Troubleshoot, debug, and resolve issues in RPA bots and OCR pipelines. Develop reusable components, libraries, and frameworks to support rapid development and deployment. Maintain documentation of design, development, and operational procedures. Stay updated with the latest trends and advancements in RPA, OCR, and AI-based document processing technologies. Qualifications: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Proven experience (3+ years) in RPA development using UiPath with a focus on OCR and document processing. Strong understanding of OCR technologies and intelligent document processing frameworks. Hands-on experience with UiPath Document Understanding or equivalent OCR tools. Proficient in designing workflows, activities, and components in UiPath Studio and Orchestrator. Experience with scripting languages such as Python, VB. NET, or C# is a plus. Familiarity with AI/ML concepts applied to document classification and data extraction. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Preferred Skills: Experience integrating UiPath with cloud OCR services (Azure Cognitive Services, AWS Textract, Google Cloud Vision). Knowledge of business process management and process optimization. Understanding of enterprise IT environments, security, and compliance standards. Exposure to Agentic AI , autopilots and Intelligent document processing enhancements What We Offer: Competitive compensation and benefits package. Opportunity to work with cutting-edge automation technologies.

UIPath Developer OCR Document Processing Specialist (UiPath) in Hyderabad, India, India UIPath Developer OCR Document Processing Specialist (UiPath) Description About Ness Digital Engineering: Ness Digital Engineering is a global provider of software engineering and digital transformation services. We help enterprises accelerate innovation and drive business outcomes using cutting-edge technologies and agile methodologies. Join our dynamic team and be part of shaping the future of automation and intelligent solutions. Position Overview: We are seeking a highly skilled UIPath Engineer with deep expertise in OCR (Optical Character Recognition) and document processing using UiPath. The ideal candidate will have a strong background in designing, developing, and deploying end-to-end automation solutions focused on intelligent document understanding and processing. This role requires a solid understanding of RPA frameworks, best practices, and integration with OCR engines to deliver scalable, high-quality automation. Key Responsibilities: Design, develop, test, and deploy RPA workflows leveraging UiPath to automate document processing and OCR tasks. Implement intelligent document processing solutions including data extraction, classification, validation, and exception handling. Collaborate with business analysts and stakeholders to gather and analyze requirements for document automation projects. Integrate UiPath workflows with OCR technologies (e. g. , UiPath Document Understanding, ABBYY, Google Vision, etc. ) and other third-party tools. Optimize automation processes for efficiency, accuracy, and scalability. Troubleshoot, debug, and resolve issues in RPA bots and OCR pipelines. Develop reusable components, libraries, and frameworks to support rapid development and deployment. Maintain documentation of design, development, and operational procedures. Stay updated with the latest trends and advancements in RPA, OCR, and AI-based document processing technologies. Qualifications: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Proven experience (3+ years) in RPA development using UiPath with a focus on OCR and document processing. Strong understanding of OCR technologies and intelligent document processing frameworks. Hands-on experience with UiPath Document Understanding or equivalent OCR tools. Proficient in designing workflows, activities, and components in UiPath Studio and Orchestrator. Experience with scripting languages such as Python, VB. NET, or C# is a plus. Familiarity with AI/ML concepts applied to document classification and data extraction. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Preferred Skills: Experience integrating UiPath with cloud OCR services (Azure Cognitive Services, AWS Textract, Google Cloud Vision). Knowledge of business process management and process optimization. Understanding of enterprise IT environments, security, and compliance standards. Exposure to Agentic AI , autopilots and Intelligent document processing enhancements What We Offer: Competitive compensation and benefits package. Opportunity to work with cutting-edge automation technologies.

Description We are seeking a highly experienced Plant Head to lead our manufacturing facility in India. The ideal candidate will have a proven track record in plant operations and management, with a focus on optimizing productivity and ensuring high standards of quality and safety. Responsibilities Oversee the entire operations of the plant, ensuring efficiency and productivity. Develop and implement operational strategies to meet company goals. Manage budgets and optimize resource allocation to improve profitability. Ensure compliance with safety regulations and maintain a safe working environment. Lead, mentor, and develop the plant management team and staff. Collaborate with other departments to align production with business objectives. Monitor production processes and make necessary adjustments to optimize performance. Implement continuous improvement initiatives to enhance operational efficiency. Skills and Qualifications Bachelor's degree in Engineering, Manufacturing, or related field; Master's degree preferred. 15-20 years of experience in plant management or a similar role. Strong knowledge of manufacturing processes, quality control, and supply chain management. Proficiency in lean manufacturing principles and methodologies. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to manage budgets and financial reports. Familiarity with safety regulations and quality assurance standards.

Description We are seeking a skilled SAP WM Consultant with 5-9 years of experience to join our dynamic team in India. The ideal candidate will have a deep understanding of SAP Warehouse Management processes and a proven track record of implementing and optimizing SAP solutions in warehouse environments. You will work closely with clients to understand their needs and provide tailored solutions to enhance their operational efficiency. Responsibilities Implement SAP WM solutions in accordance with best practices and client requirements. Analyze and optimize warehouse processes and workflows to improve efficiency. Collaborate with cross-functional teams to gather and document business requirements. Conduct system testing and support user training sessions. Provide ongoing support and maintenance for SAP WM modules post-implementation. Skills and Qualifications 5-9 years of experience in SAP WM consulting or related roles. Strong knowledge of SAP WM module functionalities, including inventory management, goods movement, and shipping processes. Experience in warehouse process analysis, design, and optimization. Proficiency in configuration and customization of SAP WM settings. Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills for effective stakeholder engagement. Experience with integration of SAP WM with other SAP modules such as MM, SD, and PP. Ability to work independently as well as in a team environment. Relevant SAP certifications in WM or related fields are a plus.

Description We are looking for an experienced SAP EWM Consultant to join our dynamic team in India. The ideal candidate will have 5-9 years of hands-on experience in SAP EWM implementations and configurations. You will be responsible for understanding client requirements, designing solutions, and ensuring seamless integration with existing systems. If you are passionate about optimizing warehouse management processes and have a strong background in SAP EWM, we want to hear from you! Responsibilities Implement and configure SAP EWM solutions based on client requirements. Conduct workshops with stakeholders to gather and analyze business requirements. Develop functional specifications and oversee the technical development of EWM solutions. Perform system testing and ensure quality assurance prior to go-live. Provide post-implementation support and troubleshoot issues as they arise. Collaborate with cross-functional teams to integrate EWM with other SAP modules. Stay updated on the latest SAP EWM features and enhancements. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. 5-9 years of experience in SAP EWM consulting or implementation. Strong knowledge of warehouse management processes and logistics. Hands-on experience with SAP EWM configuration and customization. Familiarity with integration of EWM with SAP S/4HANA and other modules like MM and SD. Experience in conducting training sessions for end-users and stakeholders. Excellent problem-solving skills and the ability to work in a team environment. Strong communication and interpersonal skills for effective client interaction.

Description We are seeking an experienced SAP Program Manager with 22-25 years of experience to lead our SAP implementation projects. The ideal candidate will have a deep understanding of SAP solutions and a proven ability to manage complex projects in a dynamic environment. This role requires strong leadership skills, the ability to work collaboratively with diverse teams, and a commitment to delivering high-quality results. Responsibilities Lead and manage SAP implementation projects from initiation to closure, ensuring alignment with business objectives. Collaborate with cross-functional teams to gather requirements and deliver SAP solutions that meet organizational needs. Oversee project timelines, budgets, and resource allocation to ensure successful project delivery. Conduct risk management assessments and develop mitigation strategies throughout the project lifecycle. Facilitate stakeholder engagement and communication, providing regular updates on project status and milestones. Ensure compliance with quality standards and best practices in SAP project management. Mentor and guide junior project managers and team members in SAP methodologies and practices. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. 22-25 years of experience in SAP project management, with a proven track record of leading large-scale SAP implementations. Strong understanding of SAP modules including but not limited to SAP S/4HANA, SAP FICO, SAP MM, and SAP SD. Certification in SAP Project Management (e.g., PMP, SAP Activate) is highly desirable. Proficiency in project management tools and methodologies (e.g., Agile, Waterfall). Excellent communication and interpersonal skills to effectively interact with stakeholders at all levels. Strong analytical and problem-solving skills to address project challenges and drive continuous improvement.

Navigators Software Pvt Ltd. is looking for Business Analyst Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Roles & Responsibilities: 1. Production Planning- 1.1 Develop and maintain the Master Production Schedule (MPS) based on sales forecasts, demand plans, and customer orders. 1.2 Coordinate with Sales, Engineering, Procurement, and Production to ensure planning accuracy and delivery commitments. 1.3 Convert production plans into daily/weekly work orders and monitor their execution. 2. Material Planning and Inventory Control - 2.1 Collaborate with Supply Chain and Procurement to ensure material availability through effective Materials Requirement Planning (MRP). 2.2 Monitor raw material, WIP, and finished goods inventory to optimize stock levels and minimize holding costs. 2.3 Track material consumption and update Bill of Materials (BOM) and routings as needed. 3. Shop Floor Control - 3.1 Ensure optimal workload balancing and sequencing across production lines and work centres. 3.2 Track order status on the shop floor and manage any schedule deviations or delays. 3.3 Work closely with Production and Quality teams to troubleshoot bottlenecks and implement corrective actions. 4. Process Optimization - 4.1 Drive lean manufacturing practices and continuous improvement in production flow, capacity utilization, and cycle times. 4.2 Analyze production data to identify inefficiencies and suggest improvements. 5. Reporting and Coordination - 5.1 Generate production reports (daily/weekly/monthly) including KPIs such as output, efficiency, OEE, and on-time delivery. 5.2 Participate in cross-functional planning meetings and provide insights for better decision-making. Key Deliverables / Objectives & KPIs Tracked- On-Time Production Order Fulfilment (>95%) Inventory Turnover Ratio Material Availability Rate Plan Adherence / Schedule Compliance Downtime due to Planning Issues Production Efficiency / Line Utilization Major Competencies/ General Skill Areas: • Strong knowledge of ERP/MRP systems (SAP, Oracle, etc.) and production planning tools. • Understanding of lean manufacturing, JIT, and inventory optimization techniques. • Familiarity with BOMs, routings, work orders, and capacity planning. • Excellent organizational, analytical, and communication skills. • Proficient in Microsoft Excel, and data analysis/reporting. Interested Candidates should email updated resume at: xpert.consult03@gmail.com 9764335759

The Senior Test Lead handles large or multiple end to end testing projects/programs and is responsible for all phases of the STLC cycle including test strategy/planning, estimation, test design, testing and release/ support of high complexity projects/programs. The Sr. Test Lead is responsible for leading, tracking progress, mentoring the testing team and ensuring that the team adheres to testing process standards, procedures and goals. The Sr. Test Lead is also responsible for driving key automation (test automation coverage) & process optimization initiatives in the project/program KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand & analyse project/program requirements and business expectations Conduct status update calls and manage customer escalations/query resolution, chair the DRB and Defect Management meetings. Coordinate with various stakeholders for smooth operations Get required approvals and sign offs against project deliverables Create Test Strategy/Plan, Test Estimations & Resource Planning, Work Allocations, Track the testing progress & report Status Review the key test deliverables produced by the team and ensures they meet quality standards Ensure complaince of self and team to organizational policies and processes Develop ideas for improvements (Testing, Organization processes etc) or create accelerator/tools/utilities to improve productivity. Ensure project cost savings by efficient utilisation of resources in the team Identify training needs of the team and ensure completion of mandatory trainings of the team Is responsible for Work allocation and tracking the performance of reportees Mentor and coach the team to ensure succesful completion of the project EDUCATION QUALIFICATION Degree B.E\B.Tech\M.Tech\MCA\M.Sc Certifications (if any) ISTQB MINIMUM EXPERIENCE REQUIRED Overall (in years) 8+ years Relevant (in years) 2+ years DOMAIN/ FUNCTIONAL SKILLS Test Strategy/Planning, Test Management, Test Concepts, Tools, Automation BFSI/M&SC Domain Analytical skills, Logical Reasoning

The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies. We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation tools & capabilities. The individual is expected to play a critical role of partnering with Controllership and broader Finance leadership teams for regulatory & treasury processes supporting Fast Forward initiatives. The position is expected to develop automated reports and analytical capabilities by leveraging tools like Tableau & Power Products, including process analysis, and partner with technical teams to deploy solutions for various finance processes. A strong focus on process optimization and driving results is required. Key Responsibilities: Collaborate with business partners, product owners and developers to conceptualize & deliver analytical and reporting capabilities for regulatory reporting initiatives associated to Fast Forward processes undertaken under Automation COE. Design and develop dashboards in Tableau, power products & similar reporting platforms. Develop SQL queries, scripts and routines to automate data processing. Work with complex data sets to generate insightful data visualization and reports to aid in decision-making and demonstrate value to stakeholders. Design and develop business process flows, UI using tools like Power Automate & ACE. Lead training sessions and create comprehensive documentation to empower end users to leverage self-servicing capabilities like Power BI & Power Apps to automate simple processes. Able to support agile development life-cycle, including writing user stories, support solving issues that arise during development, support SIT & UAT and facilitate deployment of the code. Partner with business SMEs and product owners to design a solution working in Agile environment. Skills required: 5+ years of experience on reporting platforms like Tableau, MicroStrategy & Power Applications. Advanced proficiency in SQL and familiarity with other relational database technologies. Strong analytical, problem-solving and project management skills, coupled with a continuous improvement mindset. Innovative mindset and experience in evaluating business processes to identify opportunities for improvement and automation. Strong communication and written skills, with the ability to interact with and present to all levels of the organization. Proven ability to build and leverage relationships and influence key partners to drive collaboration. Awareness of Automation tools and capabilities like Data Watch, ML, Business Process Management (BPM) and open-source features to make recommendations for the identified opportunities. Development & delivery of projects by using any of the tools will be a plus. Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges. Exposure to agile methodologies, ability to coordinate multiple priorities at once and work in a dynamic, time-critical environment. bachelors degree in Computer Science, Engineering or Finance, Technologies or similar field preferred We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

We are seeking a highly skilled and motivated professional to lead operational excellence initiatives and drive strategic improvements within our Central Operations team. This role requires expertise in process optimization, data-driven decision-making, and a customer-centric approach to resolving operational challenges. The ideal candidate will focus on enhancing operational efficiency, ensuring customer satisfaction, and streamlining critical processes across various verticals. Key Responsibilities Collaborate with various departments to identify inefficiencies and recommend process improvements to enhance productivity and drive operational excellence. Monitor key performance indicators (KPIs) and ensure that initiatives are on track to meet company goals Leverage data analytics and performance metrics to identify and address bottlenecks in operations. Analyse and optimize the cancellation processes to reduce inefficiencies and enhance customer retention. Implement predictive analytics and monitoring systems for proactive operational interventions. Develop and execute action plans to mitigate recurring issues, ensuring quality and consistency. Oversee priority corridors to ensure timely delivery and service excellence in high-demand zones. Align teams to enhance service efficiency in these critical areas. Work closely with product and technology teams to develop innovative tools that enhance customer resolution processes. Qualifications Bachelors degree in technology or masters in business administration required. 5+ years of experience in operations excellence, process improvement, or similar roles. Strong analytical skills with proficiency in data analytics tools (e.g., Excel, SQL, or Tableau). Exceptional problem-solving abilities and a track record of driving operational improvements. Strong communication and leadership skills to collaborate with cross-functional teams.

Set up and operate plastic extrusion/sealing machines, load materials, adjust parameters, inspect quality, perform maintenance, follow safety protocols, maintain logs, and coordinate with team for smooth production and shift handovers. Required Candidate profile HS/ITI/Diploma/Graduate with experience in extrusion or sealing machines. Able to read blueprints, follow safety, and work in shifts like including nights/weekends.

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Hotel and Lodging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows, identify inefficiencies in existing processes, propose solutions to optimize effectiveness, collaborate with business users to define product requirements, and design continuous monitoring and feedback collection for process refinement. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and document detailed workflows for business processes.- Identify inefficiencies in current processes and propose optimization solutions.- Collaborate with business users to define product requirements.- Design continuous monitoring mechanisms for process improvement.- Provide training and support to users on new processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Hotel and Lodging.- Strong understanding of process optimization techniques.- Experience in workflow analysis and improvement.- Knowledge of continuous monitoring and feedback mechanisms.- Hands-on experience in process documentation. Additional Information:- Should have a minimum of overall 4 years of relevant profession experience- Should have 15 years of full-time education- Location:Bangalore (primary), Gurgaon (secondary) Qualification 15 years full time education

Job Title - GN - SONG - Design and Digital Products - UI/UX - Manager Management Level: 7-Manager Location: Gurugram, DDC1 Must-have skills: UI/UX Design Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement experiences that can help enhance business performance & drive customer satisfaction. As part of the team, you will drive the following: Key Responsibilities User Advocacy and Research: Act as a champion for user needs, ensuring designs are empathetic and solve real-world problems. Conduct UX research, create personas, and benchmark best practices to inform design strategies. Assess existing user experiences to identify gaps and recommend improvements. Strategic UI/UX Design: Design and create visually appealing, intuitive, and functional interfaces for client products and systems. Design and maintain UI components such as navigation menus, CTAs, tabs, carousels, in-app banners, and ensure cohesive user experiences across platforms. Prototyping and Testing: Create wireframes, prototypes, and high-fidelity designs using industry-standard tools. Iterate designs based on user feedback and analytics to continuously improve the experience. Conduct user testing to gather feedback on prototypes, ensuring usability, accessibility, and desirability. Collaboration: Work closely with development teams to ensure implement designs accurately and alignment with business and technical requirements. Leadership and Team Building: Lead and inspire a multidisciplinary design team, fostering a culture of creativity and accountability. Mentor team members to develop their skills and contribute to their professional growth. Promote collaboration and motivation within the team to achieve project goals. Client Management and Engagement: Build and maintain strong relationships with clients, understanding their objectives, delivering tailored solutions and AI-enhanced solutions. Present design concepts, strategies, and progress updates to key stakeholders effectively. Bring Your Best Skills Forward User-Centric Vision: Ability to apply behavioral science and nuanced insights to create impactful digital experiences. Communication Excellence: Strong presentation and storytelling skills to influence stakeholders and drive change. Adaptability and Problem Solving: Proven ability to lead in dynamic environments and address complex challenges effectively. Strategic Leadership: Expertise in shaping design strategies and aligning them with business goals. Team Collaboration: Capacity to build and lead high-performing teams with diverse skills and backgrounds. AI Collaboration: Skills in working with AI engineers and data scientists to integrate intelligent features into user interfaces. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Job Title - Global Payroll Associate Manager - Payroll Advisor - EMEA Management Level:8-Associate Manager Location:Navi Mumbai, MDC5C Must-have skills: Payroll Good-to-have skills: Data Analytics, Process Optimization, Vendor Management Job Summary : Join Accenture as a Payroll Advisor , where you will act as a key connection between Accentures Global Payroll team and local payroll operations. You will drive payroll transformation projects, ensure compliance with global standards, and provide strategic leadership in payroll service delivery across the EMEA region. Roles & Responsibilities: Manage and deliver strategic payroll projects, ensuring alignment with schedule, budget, and quality. Define project scope, milestones, and dependencies across multiple stakeholders. Support payroll transformation by assessing risks, identifying process gaps, and recommending improvements. Coordinate global and local payroll requirements, including compliance with tax regulations, filings, and reporting. Partner with IT teams to drive necessary technology changes and system upgrades. Oversee vendor management for payroll system changes and process enhancements. Support change management activities, including communication strategies, team meetings, and training. Monitor payroll service delivery performance, tracking costs, risks, and key metrics. Lead special projects related to organizational changes, vendor transitions, and compliance initiatives. Apply statistical data analysis tools to improve payroll operations and decision-making processes. Professional & Technical Skills: 5+ years of experience in payroll operations, project management, or compliance. Strong knowledge of payroll systems, tax regulations, and risk management practices. Experience in driving process improvements and managing global payroll transformations. Proficiency in data analysis and reporting tools. Excellent stakeholder management and communication skills. Ability to work in a fast-paced, global environment with cross-functional teams. Additional Information: Opportunity to lead payroll transformation initiatives on a global scale. Exposure to innovative payroll technologies and process automation. Collaborative work environment with leadership engagement and career growth opportunities. About Our Company | AccentureQualification Experience:10 to 12 Years Educational Qualification:Any degree

Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: - Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). - Oversee daily clearing and settlement operations for real-time and scheduled transactions. - Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). - Lead, coach, and mentor a team of 4 8 analysts or associates. - Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. - Act as a point of escalation for complex or high-value disputes. - Analyze dispute trends and recommend preventive measures. - Monitor ticket queues, assign priorities, and ensure timely resolution. - Support automation and process optimization initiatives. - Foster a culture of accountability, collaboration, and continuous improvement. - Support the Operations Manager in strategic planning and reporting. What you will need to have: - Bachelors degree in Commerce. - 8 10 years of experience in fintech, digital banking, or financial operations. - 2 4 years of experience in a team lead or supervisory role. - Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks). - Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: - Proven experience in leadership and team coordination. - Operational excellence and attention to detail. - Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create documentation for implementing new processes and technologies. Partner with the business to define product requirements and use cases, and participate in user and task analysis to represent business needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Develop innovative strategies to enhance business processes.- Lead process improvement initiatives.- Conduct regular process audits to ensure compliance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of process optimization.- Experience in business process modeling.- Knowledge of ERP systems and integration.- Familiarity with industry best practices in production planning and control. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows, identify inefficiencies in existing processes, propose solutions to optimize effectiveness, collaborate with business users to define product requirements, and design continuous monitoring for process refinement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Design workflows to optimize business processes.- Develop detailed product requirements and use cases.- Implement continuous monitoring for process improvement.- Provide solutions to problems that apply across multiple teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics 365 ERP Technical.- Strong understanding of process optimization techniques.- Experience in workflow analysis and improvement.- Knowledge of continuous monitoring and feedback collection methods.- Hands-on experience in defining product requirements and use cases. Additional Information:- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Main Accountabilities: Ensure optimal logistics service to Principals & Customers: Master ERP functionality linked to order handling to provide best quality of service to principals/customers to improve operational efficiency. Monitor and manage open orders and ensure daily update of backorder line. Liaise with the planner to tackle any blocking point/bottleneck (data issue, shortages, transport) which would prevent/delay orders. Inform internal relevant stakeholder of any deviations (price issues, delivery dates ...). Interact with Sales and customer services and send order acknowledgements and confirmations to Customers (for direct delivery from supplier to customer). Interact with Principals, Forwarders and Warehouses to allow efficient order follow-up. Provide instructions to Logistics Providers and make sure of thirdparties execution. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of autocharges relevance such as duties. Generate closing of the orders so that PO status is received and SO status is delivered when appropriate. Ensure proper and on-time suppliers invoice matching. Coordinate with planner to ensure stock counts and the ERP are aligned. Proactively propose solutions to address operational issue and to improve our operational efficiency. Manage warehouses and hauliers to ensure conformance of import, export, transport, warehousing, storage, repacking and blending operations against applicable regulations, specifications and procedures. Perform regular reviews to guarantee compliance. Ensure conformity & contribute to sustainability: Ensure compliance with all SHEQ requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management. Review amendments and tackle non-conformances daily, together with the relevant stakeholders. Record non-conformances in CRM. Open credit notes/reinvoicing and ensure their proper follow-up. Provide feedback to all internal parties to allow closing of non-conformances in CRM. Spot deviations to enable continuous improvement. Translate the Group s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of sustainability KPIs Contribute to continuous process optimization and excellent teamwork: Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness. Develop expertise in all processes and work instructions and support development of best practice. Collaborate to ensure continuous improvement of logistics to achieve efficient cost - quality - lead time balance. Key stakeholders of the Role: Internal: MD, COO, Operations team, Commercial team, Finance team, SHEQ, HR External: Principals, Key Customers, Logistics providers Skills & Education: Understanding of customer and market dynamics and requirements High service level standards and strong interpersonal skill to liaise with stakeholders at all levels, both internally and externally Ability to influence and achieve results through others Passionate about achieving goals/targets Team player but with the ability to work independently Ability to adapt to new & changing requirements and a flexible approach to working Excellent communication and organisation skills Good knowledge of English and proficient in various IT tool

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Finance Automation COE team is part of the Finance Technology Data & Transformation (FTD&T) group and interacts with a variety of groups across Finance & Controllership to improve their processes through optimization and incorporating various forms of automation and next-generation tools. We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation and technology tools to solve difficult business issues. The ideal candidate is expected to have combination of fin-tech knowledge, project management, control management experience for higher tier bank environment, product ownership and a strong will to grow and learn. The individual will report to Finance Automation COE Director and will be based in India. The position is expected to lead sizable and multi-year Finance automation projects supporting US Regulatory Fast Forward, including process analysis, risk & control assessment, solution design and partner with stakeholders, technical & other teams to deploy solutions. Key Accountabilities: Collaborate with business partners in Finance & Controllership teams to identify viable automation opportunities & assess feasibility and detailed analysis in consideration of various automation solutions. Collaborate with senior leaders across Finance functions to enhance transparency and proactive communication on various automation initiatives. Partner to understand & build strategies to drive automation across Finance. Establish strong program management office over Fast Forward (FF) and associated regulatory initiatives driven under Automation COE. Create end to end development roadmaps, monitor and ensure smooth roll-out in coordinate with regulatory reporting program office. Maintain strong relationship with regulatory SMEs, drive identification of strong use-cases, & create quarterly updates to senior management. Create consistent strategies & framework for regulatory reporting/ FF automations including consistent sourcing of data, automation steps, approval workflows and reporting. Incorporate robust control management and documentation framework in compliance with FF requirements. Collaborate with product owners & development teams to ensure comprehensive and robust testing is being performed including parallel runs to facilitate smooth deployment via standard AET processes. Prepare/hand-off process owner support documentation. Ongoing oversight over implemented regulatory applications. Lead PMO for Control Management initiatives including FSRA & Risk Reporting framework. Drive controls & risk mitigation strategies for US Regulatory Reporting, facilitate resolution of issues & events for related processes. Drive & implement Guardian strategies across automation teams. Evaluate in-depth manual processes related to Finance functions, including controllership, treasury, tax, and regulatory reporting. Suggest process optimization & assess viability of automation tools. Identify opportunities to adopt innovative technologies and collaborate with owners of existing Enterprise tools. Perform research on evolving technologies and identify use cases to implement. Staying current with evolving technology to assist in defining the long-term tool strategy. Ability to lead, mentor and guide colleagues & consultants. Lead automation communication & collaboration with ambassador community within Finance. Drive Power Product automation strategy and program for CLT. Hold educational & awareness sessions with stakeholders across Finance on automation capabilities and future opportunities. Skills required: Innovative mindset and experience in evaluating Finance and Controllership processes to identify opportunities for improvement and automation. Demonstrated experience of leading project management and program management for medium to complex finance &/ or regulatory initiatives. Demonstrated strategic thought leadership; superior problem-solving and analytical skills, ability to assess business objectives/strategies and define/implement appropriate strategies. Proactive, and collaborative work style. Strong understanding & experience with concepts of control risk management from automation perspective for regulatory framework for tier3 or higher US banking environment. Excellent communication, power point and written skills, with the ability to interact with and present to all levels of the organization. Ability to create concise compelling messages & strategies. Proven ability to build and leverage relationships and influence key partners to drive collaboration. Demonstrated Fintech experience working with Technologies, SMEs and Systems to understand risk framework, requirements, assess functional and system flows & linkages, and partnering with development resources to recommend optimal POA design. Collaboration, support & monitoring product owners & developers. Experience with concepts of Agile approach, release management and automation tools and programing languages is a plus. Experience with process analytics, AI, Power Products is a plus. Knowledge of Finance and regulatory reporting functions desired. Bachelor s degree in Finance, Technologies or similar field preferred.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies. We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation and has the drive to solve difficult business issues. The individual is expected to play a critical role in strengthening business engagement across Finance functions. Responsibilities include partnering with Finance teams to support in automating regulatory reporting Fast Forward and controllership initiatives. A strong focus on process optimization, stability, controls, compliance and documentation is required. The individual will play combination of project management and product ownership role for the Finance Automation COE team and will be based in India. Key Accountabilities: Collaborate with regulatory reporting SMEs & other product owner colleagues to identify viable automation opportunities, assess feasibility and perform detailed analysis in consideration of various automation solutions. Support in creating & maintaining end to end development roadmaps and Rally tracking for regulatory reporting and other finance projects. Maintain strong relationship with regulatory SMEs to identify strong use-cases, & support in creating updates to senior management. Support in creating & testing robust control management and documentation framework in compliance with FF requirements. Support and maintain optimal service management governance process for automated process. Prepare/hand-off process owner support documentation. Collaborate with product owners & development teams to support fast forward and other Automation COE initiatives and support in performing testing including parallel runs. Evaluate in-depth manual processes related to Finance functions, including controllership, treasury, tax, and regulatory reporting. Engage in consistent release management strategy for ACOE initiatives & ensure transparent reporting under Rally. Provide progress updates all requestors/stakeholders on status of projects within the Finance Automation COE Skills required: Drive results, focused mindset, superior problem-solving and analytical skills. Ability to assess business objectives/strategies and define/implement appropriate strategies. Proactive, and collaborative work style to drive efficiency and main stability of implemented initiatives. Demonstrated experience of creating/ maintaining project plans and reporting for finance &/ or regulatory initiatives. Monitor & support service management for critical fast forward implemented capabilities. Effective communication with ability to create concise, clear & compelling messages. Proven ability to build and leverage relationships with SMEs, Automation COE colleagues & consultants to drive collaboration. Fintech experience working with Technologies, SMEs and Systems to understand requirements, assess functional and system flows & linkages. Experience with concepts of Agile approach, Rally release management reporting and automation tools. Knowledge of Finance functions desired. Bachelor s degree in Finance, Technologies or similar field preferred.

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Job Title: Talent Acquisition Specialist (Recruiting & Operations) Role Overview We re looking for a hands-on Talent Acquisition Specialist who can own hiring end-to-end while also leading the operational backbone of our recruiting function. This hybrid role blends full-cycle recruitment with TA operations ideal for someone from a SaaS startup who thrives in fast-paced environments, enjoys engaging with candidates, and loves building efficient, scalable processes. Youll be both a strategic hiring partner to our teams and the go-to person for recruiting systems, data, and workflow optimization . Key Responsibilities Full-Cycle Recruiting Own end-to-end hiring for key roles across GTM, Product, and/or Engineering. Partner with hiring managers to scope roles, define scorecards, and drive interview processes. Source, screen, and manage candidates through the pipeline, delivering a best-in-class candidate experience. Support employer branding efforts through job ads, social content, and referral campaigns. Talent Operations Manage and optimize the ATS including workflows, templates, and reporting. Build and maintain recruiting dashboards; track key metrics like time-to-fill, funnel efficiency and recruiting process optimisation. Own documentation of processes, interview guides, and hiring playbooks. Liaise with People Ops, Finance, and Legal for hiring compliance and relevant needs. Special Projects & Enablement Drive recruiting initiatives such as interviewer training, referrals program, and tool rollouts. Continuously improve recruiting practices to support scale, consistency, and candidate quality. Assist in building talent pipelines and nurturing future talent pools for critical roles. What You Bring 3-5 years of experience in full-cycle recruiting and/or talent acquisition operations , ideally in a SaaS or tech startup . Proven track record hiring across technical and/or business teams. Experience with ATS platforms and recruiting tech stack Analytical mindset confident in reporting on hiring metrics and spotting trends. Process-driven and detail-oriented with strong project management skills. Excellent communication skills and a collaborative, low-ego attitude. High visibility, high impact, and room to grow into a senior talent or people ops role.

Sales Development Manager (SDR Manager) Experience Level: 5 8 years Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Job Overview We re hiring a Sales Development Manager to build and lead our SDR function across both SMS Magic and Conversive. You ll drive outbound pipeline in the US region and support field/event-driven sales. Responsibilities include hiring, coaching, and managing SDRs; owning outbound execution; collaborating with sales/marketing to improve funnel conversions; managing inbound SDR activity; supporting event-based meeting bookings; recycling leads; and reporting performance. Technical / Functional Competencies Essential: 5 8 years B2B SaaS sales, with 2+ years managing SDR/BDR teams Proven ability to build and scale outbound SDR teams Strong outbound pipeline creation for the US region Experience with Salesforce and HubSpot Skilled with engagement tools (Outreach, Salesloft, Apollo) Comfortable managing dashboards, pipeline reports Experience with higher-end SMBs across industries Proficient in messaging frameworks, sequences, objection handling Strong coordination with marketing and sales Desired: Familiarity with SDR comp plans tied to pipeline/revenue Experience recycling old leads and re-engagement workflows Exposure to Salesforce ecosystem events (Dreamforce, World Tour) Comfort coordinating meeting pre-books for events/travel Inbound SDR management (MQL follow-up, routing) Key Responsibilities Team Building & Leadership Hire, onboard, and scale SDR team across both products Develop training programs for outreach, qualification, objection handling Design variable comp plans tied to pipeline/revenue Conduct regular 1:1s, call reviews, coaching sessions Outbound & Inbound Pipeline Generation Own outbound campaigns and top-of-funnel pipeline in the US Drive meeting bookings and pipeline for SMS Magic & Conversive Support inbound SDR execution for MQLs and form submissions Build re-engagement programs for old CRM leads Sales Support for Events & Field Travel Coordinate with field reps to pre-book meetings for events/travel Work with marketing/sales for event-specific prospect lists and cadences Ensure SDR support for sponsorships, conferences, field campaigns Collaboration & Alignment Partner with Marketing on lead quality, targeting, and messaging Work with AEs to define qualification criteria and optimize handoffs Share SDR insights with Product Marketing and RevOps Reporting & Process Optimization Track SDR KPIs: meetings booked, pipeline sourced, Conv. rates Manage dashboards in Salesforce and HubSpot Continuously refine playbooks, messaging, workflows Key Result Areas (KRAs) & Metrics Meetings Booked: Qualified meetings per SDR/month Pipeline Sourced: Pipeline generated by SDR team Conversion Rates: Outreach Meeting, MQL SQL, SQL Opportunity Ramp & Hiring: Time to hire/ramp new SDRs Recycled Leads: Pipeline contribution from old leads Event Support: Meetings booked around events Compensation-linked KPIs: Pipeline/revenue influence