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5.0 - 8.0 years
6 - 10 Lacs
pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...
Posted 1 month ago
6.0 - 8.0 years
2 - 6 Lacs
mumbai
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to align processes with business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Implement quality control measures to maintain high standards of service delivery. Lead and motivate a team of pro...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and reduce costs. Collaborate with cross-functional teams to align processes with business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Implement and maintain quality control measures to ensure high standards. Lead and motivate teams to achieve exceptional perform...
Posted 1 month ago
6.0 - 8.0 years
8 - 10 Lacs
pune
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and cut costs. Collaborate with cross-functional teams to align processes with business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of process managers to achieve g...
Posted 1 month ago
8.0 - 10.0 years
9 - 13 Lacs
visakhapatnam
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Detailed JD Should have good exposure in Managing of Multiple Virtualized Infrastructure (ESXi ). Implemented & Maintained Infrastructure: vSphere Client, ESXi, vCenter, HA, DRS, vMotion, svMotion, NAS, SAN, vSAN, VSS, DVS, NSX, Snapshots, Templates etc. Should have Handson experience on Various VMware Tools Should be able to guide and assist team in upgrading VMWare Infra. Should be able to lead and mitigate complex server issues. Responsible for RCA preparation Responsible to review all implement the same. Responsible on planning and imple...
Posted 1 month ago
6.0 - 8.0 years
4 - 8 Lacs
mumbai
Work from Office
We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and monitor processes to ensure they are followed and implemented correctly. Analyze data and metrics to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to align processes with business objectives. Implement and maintain quality control measures to ensure high-quality output. Identify and ...
Posted 1 month ago
10.0 - 15.0 years
25 - 30 Lacs
chandigarh
Work from Office
Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings - NIGHT SHIFT |Management Level Leadership Specialisation International BPO eClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and e...
Posted 1 month ago
6.0 - 8.0 years
2 - 6 Lacs
pune
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and reduce costs. Collaborate with cross-functional teams to align processes with business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of process managers to achiev...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
pune
Work from Office
Looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team membe...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
Looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to employee...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to tea...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to tea...
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
pune
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to tea...
Posted 1 month ago
8.0 - 13.0 years
10 - 12 Lacs
cuddalore
Work from Office
Role & responsibilities Analyzing company processes and procedures. Developing process enhancement strategies. Investigating shortfalls, issues, and complaints in current business processes. Establishing norms and standards of company performance. Monitoring staff performance and organizational processes. Collaborating with other stakeholders to enhance productivity and staff satisfaction. Communicating ideas and opinions to other members of management. Managing staff cohorts and teams of various sizes. Training, mentoring, and guiding team members in new processes. Staying up-to-date with developments in management and process optimization. Coordinates, leads, and facilitates internal and e...
Posted 1 month ago
3.0 - 6.0 years
4 - 7 Lacs
mumbai
Work from Office
Operational Excellence & Process Optimization Implement and maintain streamlined processes and procedures to enhance daily operational efficiency Conduct comprehensive daily facility inspections to ensure adherence to cleanliness, safety, and maintenance standards Develop and execute energy-saving initiatives that reduce utility costs while maintaining optimal occupant comfort Analyze space utilization data and provide strategic recommendations for maximizing facility efficiency and square footage optimization Vendor & Contract Management Oversee comprehensive Annual Maintenance Contracts (AMCs) for HVAC systems, electrical maintenance, kitchen equipment, AV systems, and pest control service...
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...
Posted 1 month ago
15.0 - 20.0 years
18 - 36 Lacs
gurgaon, haryana, india
On-site
Key Responsibilities Lead and oversee end-to-end operations across multiple projects, ensuring timely and quality delivery. Drive operational excellence through process optimization, resource planning, and risk management. Manage P&L for assigned business units, ensuring profitability and cost efficiency. Collaborate with cross-functional teams including engineering, procurement, and client services to align project goals. Monitor project performance metrics and implement corrective actions as needed. Ensure compliance with industry standards, safety regulations, and contractual obligations. Mentor and develop high-performing teams, fostering a culture of accountability and continuous improv...
Posted 1 month ago
10.0 - 20.0 years
3 - 15 Lacs
navi mumbai, maharashtra, india
On-site
We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...
Posted 1 month ago
10.0 - 20.0 years
3 - 15 Lacs
delhi, india
On-site
We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...
Posted 1 month ago
10.0 - 20.0 years
3 - 15 Lacs
bengaluru, karnataka, india
On-site
We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...
Posted 1 month ago
10.0 - 20.0 years
3 - 15 Lacs
kolkata, west bengal, india
On-site
We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policies and regul...
Posted 1 month ago
6.0 - 11.0 years
3 - 15 Lacs
delhi, india
On-site
Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...
Posted 1 month ago
6.0 - 11.0 years
3 - 15 Lacs
lucknow, uttar pradesh, india
On-site
Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...
Posted 1 month ago
6.0 - 11.0 years
3 - 15 Lacs
kolkata, west bengal, india
On-site
Description We are seeking an experienced BPO Assistant Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company policie...
Posted 1 month ago
8.0 - 13.0 years
3 - 15 Lacs
bengaluru, karnataka, india
On-site
Description We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service. Responsibilities Oversee daily operations of the BPO team to ensure efficiency and productivity. Develop and implement operational strategies to improve service delivery. Monitor performance metrics and implement corrective actions as necessary. Manage client relationships and ensure satisfaction with services provided. Train, mentor, and develop team members to enhance their skills and performance. Ensure compliance with company polici...
Posted 1 month ago
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