60 Process Migration Jobs - Page 2

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager in operation from customer services domain Required Candidate profile end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live.

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions Interested candidates can share your resume at Monish - monishd@hexaware.com

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

Job Summary Maintain a strong financial controls and operational risk control environment over the function. This includes achieving an ongoing healthy business environment through strict compliance of policies standards and maintenance of a robust infrastructure and processes Ensure team performs business review of ALCO schedules - profit & loss, balance sheet and off-balance sheet to confirm expected results are reported in the schedules The role is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls. Ensure all SLAs are met and the team adheres to 100% quality for all processes Ensure a stronger collaboration across various GFS units Drive the process standardization and Identify consolidation opportunities from the countries for process migration Key Responsibilities Strategy As member of the R2R team Contributing to the overall GFS / R2R Strategy of India and Africa. Drive strategic initiatives in GFS to enhance the footprint of processes from the countries. Supporting the Finance priorities and ensuring GFS plays a lead role. Ex. ALCO Automation, BS automation etc Supporting the Finance transformation programme to drive sustainable solutions and process improvements. Providing support to the Aspire program and implementing actions as per the program schedule. Business and Process Ensuring partnership and alignment with other GPM/ COE area in establishing end to end alignment of processes including sharing of best practices. Maintain a strong financial controls and operational risk control environment over the function. This includes achieving an ongoing healthy business environment through strict compliance of policies standards and maintenance of a robust infrastructure and processes Ensure team performs business review of ALCO schedules - profit & loss, balance sheet and off-balance sheet to confirm expected results are reported in the schedules The role is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls. Ensure all SLAs are met and the team adheres to 100% quality for all processes As member of the R2R team Contributing to the overall GFS / R2R Strategy of India and Africa. Drive strategic initiatives in GFS to enhance the footprint of processes from the countries. Supporting the Finance priorities and ensuring GFS plays a lead role. Ex. ALCO Automation, BS automation etc Supporting the Finance transformation programme to drive sustainable solutions and process improvements. Providing support to the Aspire program and implementing actions as per the program schedule People & Talent Support & build strong high performing teams with demonstration of Thought leadership, Influencing and collaboration skills with a clear focus on driving results. Ensuring an effective and robust employee performance management culture is in place. Driving an impactful managerial effectiveness by the people managers in the team to drive higher motivation and engagement levels. Provide strong leadership to the team; attract, retain and develop finance professionals in the unit, to effectively execute work load and support / advise the stakeholders As a senior leader in the GFS-R2R team actively lead and drive People initiatives and work with cross functional leadership. Coach, Mentor and help in building a strong second line of leadership in GFS-R2R team. Ensure all staffs are attending mandatory training programs and also arrange for domain based training wherever required. Manage attrition below 15% in the team through effective employee engagement and Talent Retention programs. Enhance the employee engagement scores across the teams, through effective coaching, performance management practices, Talent retention & Functional development of employees Risk Management and Governance Perform process risk analysis to identify the gaps in the existing process. Embed the Group s values and code of conduct in the role remit to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations. Ensure review of process documentation of all processes once in 6 months Ensure all staffs are attending mandatory training programs and also arrange for domain based training wherever required. Support internal & external audits and ensure nil adverse comments. Driving the RM engagement with the designated countries and ensuring strengthening of the GFS engagement with the key stakeholders. Ensure the monthly dashboard calls with Stakeholders with key process metrics and forward looking actions. Complying with all governance requirements - Process metrics review, BCP. Coordinate with internal and external auditors to provide timely information and support Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders BSM teams Auditors GFS teams like Liquidity, IRBB, Capital . Group Finance Operational Risk. Skills and Experience Accounting Standards ALCO standards TP systems and its capabilities Automation and strategic initiatives Qualifications EDUCATION - CHARTERED ACCOUNTANT, MBA FINANCE About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 13556

Job Title: Transition Manager BPO Industry Location: Noida, Sec 2 Experience: 8-12 Yrs Employment Type: Full-Time Working Days: 6 Days, work from office Job Summary: We are looking for an experienced and strategic Transition Manager to lead and manage end-to-end transitions for new business processes or client migrations within the BPO industry. The ideal candidate will possess strong project management skills, excellent client handling abilities, and a deep understanding of operational workflows and compliance requirements. Key Responsibilities: Lead the planning, execution, and delivery of new client transitions and internal process migrations. Develop comprehensive transition plans, timelines, and resource allocation strategies. Act as the single point of contact for clients during the transition phase, ensuring clear communication and alignment. Collaborate with cross-functional teams including operations, HR, IT, quality, and training to ensure seamless delivery. Conduct risk assessments and implement mitigation plans to address transition-related challenges. Monitor progress against KPIs, deliverables, and SLAs throughout the transition lifecycle. Prepare and present transition status reports to internal stakeholders and client leadership. Ensure adherence to compliance, data security, and regulatory requirements. Drive continuous improvement by capturing learnings and implementing best practices in future transitions. Key Requirements: Proven experience in managing BPO transitions (domestic or international). Excellent stakeholder management and client-facing communication skills. Strong analytical, problem-solving, and decision-making abilities. Familiarity with tools like MS Project, Excel, and other project tracking systems. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Qualifications: Bachelors degree in Business, Operations, or a related field (MBA preferred). Experience in process design, solutioning, or service delivery in the BPO industry. Personal Attributes: Highly organized and detail-oriented. Flexible, adaptable, and able to thrive in dynamic environments. Strong leadership and team management capabilities. Regards Sangeeta Anand sangeeta.anand@iccs.in

Lead end-to-end transition projects from planning to initiation to execution & closure. Certification in project management. Develop detailed transition plans, including resource allocation, milestones & deliverables Excellent Communication Skills Required Candidate profile Candidate should have 7+ years of exp in transition Ensure compliance with relevant regulations, standards & best practices throughout the transition process Valid US Visa Call@9953262467 / 9205503253

Perform Travel & Expense accounting according to the standard Service Description for T&E and relevant work instructions. This requires handling of advances, auditing, processing and payment of travel and expense claims, and end-user support. The result is a correct payment of claims and a correct balance of T&E accounts in the company s books. Responsibilities & Tasks Audit (check) T&E claims Pre-system interface monitoring Cash / forex advance handling Initiate payments of T&E claims Perform Concur month end activities Provide end-user support Monitor T&E file transfers, and solve issues (T&E Specification) Upload employee files onto Concur (T&E Specification) Monitor information flow and handle errors (T&E Specification) Qualifications Bachelor of Commerce OR Any graduate with relevant exp. Accounting & Reporting Skills Good communication skill is must International stakeholders management exp. is preferred Key T&E Skills and Competencies Organizing and prioritizing Attention to detail and accuracy Confidentiality Judgment Communication skills Stakeholder Management skills Information management skills Problem analysis and problem-solving skills Teamwork Professional integrity Ability to meet deadlines Process Migration Experience will be added advantage People handling Experience It s a global role hence adaptability & flexibility are key & Process Expert needs to manage FOCs and countries in different time zones (shift time may vary based on the requirement)

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability).

Urgently hiring for " TRANSITION : TL & DEPUTY MANAGER" role for an MNC for Noida Salary : 8 to 18 LPA 5 Days working WFO Must have done on shore TRANSITIONS Must have VALID US VISA knowledge of end to end transition . Call : 9335-9061-01 Required Candidate profile • Lead end-to-end transition projects, from planning and initiation to execution and closure. • Develop detailed transition plans, including resource allocation, milestones, and deliverables.

Looking For A Candidate As A Project Manager For an Aviation Company in Gurgaon. Candidate Must Have 3-4 years of exp. as Transition Manager Exp.in Travel process is added advantage. Interested Candidate Revert Back (Physical interview only) Required Candidate profile Exp. In End to end migration process. six sigma Green Belt or Prince 2 or PMP Certified. Shape transition solution, bid team,analyst & operations Skills: RFI, RFP, data cycle & client management

Looking for Candidate As a Transition Manager & SR. Manager for B.P.O. Company In Navi Mumbai Must Have Experience In End to end migration process. six sigma Green Belt or Prince 2 or PMP Certified. Interested Candidate revert back. Required Candidate profile Influence & shape transition solution, working with bid team, solution analyst and operations Skills: RFI, RFP, data cycle management, client management Shift: 5 days working US Rotational Shift.

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Workday Core HCM, Workday Data Mapping & Conversions Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Certified in Workday Core HCM and Data conversion Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your day will involve creating innovative solutions and collaborating with teams to ensure seamless application functionality. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead data mapping and conversion projects Develop and implement Workday Core HCM solutions Troubleshoot and resolve application issues Professional & Technical Skills: Must To Have Skills:Proficiency in Workday Core HCM, Workday Data Mapping & Conversions Strong understanding of data integration and migration processes Experience in configuring and customizing Workday applications Knowledge of Workday reporting and analytics tools Hands-on experience with Workday EIBs and calculated fields Additional Information: The candidate should have a minimum of 7.5 years of experience in Workday Core HCM This position is based at our Kolkata office A Certified in Workday Core HCM and Data conversion is required Qualifications Certified in Workday Core HCM and Data conversion

Job ID 301350 Date posted 03/25/2025 Location : Bengaluru, India Category FINANCE Job Status Salaried Full Time Job Purpose and Impact The Credit to Cash Application Specialist II is the first line of assistance to end users during cut over, go live and on going support. In this role, you will provide functional and process support for user testing, data validation and maintenance, user questions, systems training and support calls. Key Accountabilities Execute system cutover, go live and hypercare post implementation support. Analyze exceptions and look for trends and training opportunities. Partner with business unit locations to identify root cause and solve issues. Learn and understand business processes, procedures, transactions and technology within an assigned functional area. Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes. Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function. Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Preferred Qualifications Experience with process migration and creation of process maps and standard operating procedures Project management experience Business relationship management or business analyst position experience Continuous improvement qualifications

Key Accountabilities Execute system cutover, go live and hypercare post implementation support. Analyze exceptions and look for trends and training opportunities. Partner with business unit locations to identify root cause and solve issues. Learn and understand business processes, procedures, transactions and technology within an assigned functional area. Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes. Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function. Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Preferred Qualifications Experience with process migration and creation of process maps and standard operating procedures Project management experience Business relationship management or business analyst position experience Continuous improvement qualifications

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions Interested candidates can share your resume at Monish - monishd@hexaware.com

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.

Responsible for migration of business processes, for New & Existing Clients Responsible for E2E mgmt of transition projects from inception till project reaches stability Responsible for identifying key risks & collaboratively design mitigation plans Required Candidate profile Should have minimum 10 Years of experience with at least 4+ years of experience in BPO transitions Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions

Job Type: Full time Years of Experience: 5 7 years Oversee the implementation of products for existing clients, including introducing new features or modifying existing ones. Initiate client outreach to kick off the product implementation or migration process. Present project plans to clients, detailing the modules to be implemented based on signed contracts. Set clear client expectations and define the scope of product migration activities. Educate teams on best practices during the product migration phase. Manage all communication with clients, including conducting meetings and conference calls. Coordinate and accurately report all migration-related activities under the supervision of the Program Manager. Facilitate training needs, schedule client training sessions, and track completion. Handle multiple projects concurrently, adhering to aggressive timelines. Ensure timely project completion while mitigating risks. Develop and manage detailed work plans, schedules, and client status reports. Track and manage client product migration deliverables. Collaborate with internal departments to address client requirements and resolve migration-related issues. Successfully transition projects to the client services group for ongoing support. Keep projects on track and within scope, proactively assessing and addressing any project issues. Work with the team and management to develop resolutions, ensuring productivity, quality, and client satisfaction.

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits. Key responsibilities: Lead large/multiple transitions of clients processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same Build close rapport with key internal stakeholders and clients Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution Customer Experience understand client needs, wants and expectations and manage them effectively Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building) Qualifications and skills: Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc. PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus Supplemental: Maintaining an established work schedule and strong work ethic Very strong analytical, planning, organizational, and time management skills Strong research skills including gathering and analyzing data from multiple sources Effective reporting and documentation skills Ability to maintain discretion and confidentiality Working in a cross-functional team and environment Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges Effectively using organizational and planning skills with attention to detail and follow through Competencies/ Skill set: BFSI Transitions experience is mandate | E2E Transitions Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions At least 10 years of intense customer facing roles Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable Individual Contributor Role Hybrid 3 days a week, however basis need should be flexible with 100% WFO Work Location : Chennai, Gurgaon, Pune, Bangalore

Responsibilities Doing the following for their specific projects, under supervision of Transition Leader • Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned • Accountable for achieving all transition related performance metrics like adherence to methodology, track tollgates deliverables / milestones and project plan, successful process transitions, risk management and audit compliance • Provide feedback to TMs / transition Lead on service design & solution documentation • Coordinate and successfully project manage the transition of processes in scope from onsite to Hyderabad GCC site (Manage the transition on site) • Collaborate with Transition lead and local site management • Monitoring and reporting on transition progress • Resolving transitions issues, document risks and create mitigation plans • Providing a link during transition between the GCC Knowledge Transfer Team, senior level management and other stakeholders • Ensure the appropriate documentation of processes transitioned in place, including providing a quality review of documentation (Process Maps and SOPs) • Ensure correct application of transition methodology to each transition being managed • Ensure successful delivery of transition outputs, including Transition Kick Off, Knowledge Transfer, Ramp Up & Go Lives, tollgates and the overall transition completion • Identify and monitor transition risks and issues, propose and implement corrective actions • Provide general transition management expertise and adviceRole & responsibilities Preferred candidate profile Perks and benefits

Dear Candidate, Please find the job details below: Position Summary Migration function is responsible to migrate the business processes from GOSC with time tested methodology and ensuring seamlessly establishment of capabilities at GOSC. Job Responsibilities Roles Managing end to end migrations / projects. Responsible for managing end to end programs (cluster of projects) Publishing regular report outs on migration/project communication / status / update sharing with all the stakeholders Regular connects with all the stakeholders on requirement gathering / updates / and activities related to migration methodology. Performing migration program level report outs (Daily / Weekly / Monthly / Quarterly) Ensuring smooth coordination between all the functions during migration Help/extend support to migration batch in day-to-day migration activities, as and when required. Responsibilities - The incumbent will be required to be a part of the Migrations Team and will report to Sr. Manager - Migrations, subject to incumbents’ skill fit the function more appropriately. The role will clearly be responsible for the migrations at the LOB level at GSS centers. Key responsibilities will include: Responsible for planning and execution of Migrations and consulting projects for a specific program / line of business Managing external and internal stakeholders and escalation handling for the projects Conducting Due Diligence for processes scoped for migrations Ensure adherence to migration methodology Deliver on Migration & Consulting Goals for the function Wing to wing responsibility for individual projects and coordination with support groups Job Location - Noida Sector 144 Interested candidates can share their updated resume on urvashi@metlife.com along with current/ expected CTC and notice period. Regards Urvashi Dwivedi

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits. Key responsibilities: Lead large/multiple transitions of clients processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same Build close rapport with key internal stakeholders and clients Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution Customer Experience understand client needs, wants and expectations and manage them effectively Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building) Qualifications and skills: Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Strong expertise in Finance & Accounting domain and lead / managed Finance & Accounting projects Should have exposure to RFP / RFI and other deal pursuits Self-starter, ndependent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc. PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus Supplemental: Maintaining an established work schedule and strong work ethic Very strong analytical, planning, organizational, and time management skills Strong research skills including gathering and analyzing data from multiple sources Effective reporting and documentation skills Ability to maintain discretion and confidentiality Working in a cross-functional team and environment Flexibility to work in different timezones as per project requirements Availability to travel to Domestic or International locations for project support as per project requirements Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges Effectively using organizational and planning skills with attention to detail and follow through Competencies/ Skill set: Finance & Accounting | F&A Transition experience is a must | AP, AR, GL Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions 10-12 years of intense customer facing role out of which at least 5 years exposure to transitions / project management Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable Mandate Skillset : Clent Facing role Overall 10-12+ Years of experience and a min of 5-6+ Years of Transitions experience with Good Comm skills | Mandate F&A Transition exp is mandate Responsible for end to end Transition activities (Preferred) - should have worked on RFP, RFI's, Risk mitigation, Support Solutions team, execute and own entire deal and setting up the project , Coordinating with Sales team, identification of seats, IT setup, procurement initiations, training agenda, due diligence, managing governance, monitoring UAT & Testing, until go-live and process stabilization etc Setting up any new business (Should work extensively with clients and internal teams, IT, HR, Ops etc) for a smooth project Transition BPO/BPM/ITES Transitions exp preferred Work Location : Mumbai (Vikhroli) or Pune - (Hybrid - 3 days work from Office) Individual Contributor Role

Responsible for migration of business processes, for New & Existing Clients. Responsible for e2e Transition from the inception phase till stability post Go Live. Deliver Transition Projects & Program in line with best practice methodology. Required Candidate profile Min 8+ Yrs of exp with 3+ yrs of exp in BPO transitions.Exp to include operations & transitions (multiple domains).Exp in all aspects of Transition Lifecycle Management. Exp in Contract Management.