We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our clients, helping them resolve product-related queries and ensuring a seamless post-sales experience. Your goal will be to enhance customer satisfaction, retention, and loyalty. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or ticketing systems. Understand customer needs and provide accurate, valid, and complete information. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Guide users through product features and assist with troubleshooting issues related to ERP/SaaS platforms. Coordinate with internal teams (technical/support/implementation) to resolve complex queries. Document customer interactions, issues, and feedback in the CRM or support system. Identify and escalate priority issues as needed. Maintain a high level of professionalism and empathy in every interaction. Required Skills & Qualifications: Bachelor’s degree in any discipline. 1–3 years of experience in customer support, preferably in IT, SaaS, or ERP domains. Excellent verbal and written communication skills. Strong problem-solving ability and customer-handling etiquette. Familiarity with ticketing tools like Freshdesk, Zoho Desk, or similar platforms. Ability to work in a fast-paced environment with a customer-first mindset. Knowledge of ERP modules (Sales, Inventory, Finance, etc.) is a plus. Preferred Skills: Multilingual skills (Hindi and English required; regional languages are a plus). Understanding of software implementation or user training. Basic technical troubleshooting knowledge. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: Customer support: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Preferred) Work Location: In person

Location: Indore Experience: 0 – 2 years Job Type: [Full-time] Department: Sales / Business Development About the Role: We are seeking a motivated and energetic Jr. Business Development Executive to support our sales team in identifying new business opportunities, nurturing leads, and expanding our client base. This role is ideal for someone eager to grow in the IT/SaaS/B2B industry with hands-on exposure to the full sales lifecycle. Key Responsibilities: Research and identify potential leads through online channels, networking, and databases. Reach out to prospects via email, LinkedIn, and cold calls to generate interest. Qualify leads based on defined criteria and schedule meetings or demos for the senior sales team. Support in proposal preparation, client follow-ups, and maintaining CRM entries. Assist in market research and competitor analysis. Maintain relationships with prospective clients to build a strong sales pipeline. Collaborate with marketing to improve outreach campaigns and messaging. Meet assigned targets for lead generation and prospect engagement. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. 0 to 2 years of experience in business development, inside sales, or lead generation (preferably in IT/SaaS/Tech industry). Excellent communication and interpersonal skills. Confident in cold calling, email outreach, and lead nurturing. Strong organizational skills with the ability to handle multiple tasks. Familiarity with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus. Preferred Qualifications: Prior experience in B2B or SaaS sales is an advantage. Basic understanding of ERP, CRM, or HRMS software solutions is desirable. Self-driven, with a proactive approach to learning and sales engagement. Why Join Us? Opportunity to work with a fast-growing tech company. Clear growth path into senior sales and account management roles. Training and mentorship from experienced professionals. Dynamic and collaborative team culture. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Cold calling: 1 year (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person

Job Title: Jr. ERP Functional Consultant Location: Indore Experience: 0.6 – 2 years Job Type: Full-time Department: ERP Implementation/ERP Support / Functional Consulting About the Role: We are looking for a proactive and detail-oriented Jr. ERP Functional Consultant to join our team. In this role, you will support ERP implementation, configuration, and user training while acting as a bridge between technical teams and end-users. Ideal for candidates who are passionate about enterprise systems and business processes. Key Responsibilities: Assist in gathering and analyzing business requirements from clients. Support the configuration and customization of ERP modules as per client needs. Participate in ERP implementation, testing, and deployment processes. Provide functional support and troubleshooting during and post go-live. Collaborate with development teams to ensure accurate solutions. Assist in preparing training material and conducting end-user training sessions. Document business processes, workflows, and configurations. Provide regular updates to the project manager on deliverables and timelines. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related fields. 0.6 to 2 years of experience in ERP (any module: Finance, HRMS, Sales, Inventory, etc.). Understanding of business processes across functions like finance, HR, sales, procurement, or operations. Strong communication and interpersonal skills. Good analytical and problem-solving abilities. Basic understanding of databases and ERP platforms is a plus. Preferred Qualifications: Internship or project experience with any ERP system. Certification in ERP or business analysis is a bonus. Exposure to client-facing or support roles. Why Join Us? Exposure to end-to-end ERP implementation cycles. Opportunity to grow into a lead consultant role. Work with a dynamic and collaborative team on industry-leading solutions. Job Type: Full-time Pay: ₹382,283.45 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): What is your Current Salary? What is your Expected Salary ? What is your Notice Period? Education: Bachelor's (Required) Experience: ERP Support: 1 year (Required) Language: English (Required) Location: Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 9644410244

Job Title: Customer Support Executive – ERP/CRM Location: Indore | Work from Office Experience: 0–1 years (Freshers with ERP/CRM internship/project experience can also apply) Employment Type: Full-time Role Overview: We are seeking a proactive and customer-focused Customer Support Executive to join our team. You will be the first line of support for our ERP/CRM users, ensuring smooth resolution of queries and delivering an exceptional customer experience. Key Responsibilities: Handle incoming queries from clients related to ERP/CRM functionalities via phone, email, or chat Troubleshoot user issues and provide accurate technical solutions or escalate when required Maintain detailed logs of customer interactions and follow-ups in the ticketing system Work closely with product and development teams to resolve recurring issues Conduct basic product walkthroughs and user training when needed Contribute to knowledge base documentation and FAQs Requirements: Bachelor’s degree (BCA/BBA/BE/Commerce preferred) Experience or knowledge of ERP/CRM systems Strong communication and problem-solving skills Familiarity with helpdesk tools and remote support platforms Ability to manage time and multitask in a fast-paced environment Nice to Have: Exposure to SaaS-based ERP or CRM platforms Understanding of business workflows in sales, finance, or inventory modules Why Join Us? Opportunity to work on industry-leading ERP/CRM products Training and mentorship provided Stable and growth-oriented work culture Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): How much your excellent into communication skills? Education: Bachelor's (Required) Language: English (Required) Location: Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Required) Work Location: In person Application Deadline: 09/05/2025 Expected Start Date: 30/04/2025

Role: Technical Support Experience: 0-1 yr into IT Software Support Location: Indore (MP) Work from Office Position Overview: We are seeking a motivated and dedicated Customer Success Executive to join our team. The ideal candidate will be responsible for providing exceptional support and service to our clients through on-call and email support, implementing and deploying our software product at client sites, and conducting end-user training sessions. This role requires a willingness to travel for training and implementation purposes. Responsibilities Client Support · Provide on-call and email support to clients, addressing inquiries and resolving issues related to our software product. · Ensure timely and effective resolution of client queries and concerns. Implementation & Deployment · Oversee the implementation and deployment of our software product at client sites. · Ensure a smooth and efficient setup process, adhering to client requirements and company standards. End User Training · Conduct comprehensive training sessions for end users to ensure they are proficient in using the software product. · Develop training materials and documentation to support user education. Client Interaction · Maintain regular communication with clients to understand their needs and provide ongoing support. · Build and maintain strong relationships with clients to enhance customer satisfaction and retention. Travel · Travel to client locations as required for training and implementation purposes. · Manage travel arrangements efficiently to optimize time and resources. Requirements · Any Graduate or Postgraduate – BE/MCA/Bsc/Msc · Excellent communication and presentation skills. · Basic knowledge of technical software and the ability to quickly learn new tools and technologies. · Strong problem-solving skills and attention to detail. · Open to travel for client training and implementation. · Ability to work independently and as part of a team. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Customer support: 1 year (Preferred) Location: Vijay Nagar, Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Preferred) Work Location: In person

About Us: Appstean Infotech Pvt. Ltd. is a fast-growing IT solutions provider specializing in ERP, CRM, HRMS, and custom enterprise software. We are looking for enthusiastic individuals to join our business development team and help expand our client base globally. Key Responsibilities: Identify, qualify, and generate new business leads through cold calling, email campaigns, LinkedIn outreach, and other lead generation activities. Understand the company’s products and services to confidently communicate solutions to potential clients. Schedule and conduct meetings with prospects, understand their requirements, and coordinate with the technical team to propose suitable solutions. Maintain and update the CRM with lead and pipeline information. Collaborate with marketing and sales teams to execute targeted campaigns. Assist in preparing business proposals and presentations. Requirements: Bachelor's degree in Business, Marketing, IT, or a related field. 0–2 years of experience in business development, inside sales, or lead generation (preferably in the IT or SaaS industry). Excellent communication, interpersonal, and negotiation skills. Self-motivated, goal-oriented, and able to work in a team environment. Strong research skills and proficiency in MS Office and CRM tools. What We Offer: Opportunity to work with a growing tech company and build a career in sales. Hands-on training and mentorship. Performance-based incentives and career growth. A vibrant and collaborative work environment. Job Type: Full-time Education: Bachelor's (Required) Experience: B2B sales: 1 year (Preferred) Language: English (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person

Industry – IT Software & Services Role – Lead Generation Executive Location – Indore (MP) Experience – 1-3 yrs. (IT Software Sales) Job Location – Indore (MP) Department: Sales & Business Development Employment Type: Full Time, Permanent (Work from Office) Roles & Responsibilities 1. Lead Generation: Conduct research to identify potential leads in the IT sector. Generate leads through cold calling and other outreach methods. Maintain and update the lead generation database. 2. Cold Calling: Make outbound calls to potential clients to introduce our IT solutions and services. Engage with prospects to understand their IT needs and requirements. Schedule appointments for the sales team with qualified leads. 3. Pitching: Develop and deliver effective sales pitches tailored to the prospect's needs. Articulate the value proposition of our IT solutions clearly and persuasively. Handle objections and negotiate as necessary. 4. Collaboration and Reporting: Work closely with the sales and marketing teams to align strategies. Provide feedback from potential clients to improve service offerings. 5. Track and report on lead generation activities and outcomes. Requirements 1. Bachelor’s Degree/Master’s Degree in Business Administration, Marketing, or a related field. 2. Proven experience in lead generation, preferably in the IT industry. 3. Strong understanding of sales principles and techniques. 4. Excellent communication and interpersonal skills. 5. Ability to work independently as well as part of a team. 6. Exceptional organizational and time management abilities. 7. Proficiency in CRM software and Microsoft Office Suite. 8. Goal-oriented mindset with a drive to achieve and exceed targets. 9. Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment. Job Type: Full-time Pay: ₹10,649.40 - ₹37,057.09 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Lead generation: 1 year (Required) Sales: 1 year (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person

Position : Senior HR Associate – IT Recruitment & HR Operations Location : Indore Experience : 2–4 years Employment Type : Full-Time Key Responsibilities : IT Recruitment Manage end-to-end IT recruitment: sourcing, screening, interviewing, and onboarding. Collaborate with hiring managers to understand role requirements and design effective sourcing strategies. Use job portals, LinkedIn, employee referrals, and social media to attract top talent. Maintain and update the recruitment tracker and generate weekly reports. Ensure excellent candidate experience and employer branding throughout the process. Employee Engagement Plan, coordinate, and execute engagement initiatives (festive celebrations, wellness programs, R&R, etc.). Conduct regular feedback sessions, pulse surveys, and engagement analytics. Foster a positive and inclusive workplace culture. Performance Management Assist in planning and executing the performance appraisal cycle (goal setting, mid-year, annual reviews). Coordinate with managers to track and document employee performance. Support implementation of Performance Improvement Plans (PIP), where necessary. Grievance Handling & HR Operations Act as the first point of contact for employee concerns or grievances, ensuring fair and timely resolution. Maintain confidentiality and compliance with HR policies. Support HR documentation, policy communication, and audits. Assist in maintaining employee records, attendance, and leave data. Required Skills & Qualifications : Bachelor’s degree in Human Resources, Business Administration, or related field. 2–4 years of experience in IT recruitment and core HR functions. Strong understanding of technical roles (Java, .NET, QA, UI/UX, etc.). Excellent communication, interpersonal, and conflict-resolution skills. Hands-on experience with HRMS/ATS and MS Excel. Ability to handle multiple tasks and meet deadlines in a dynamic environment. Preferred Attributes : High ownership and initiative-taking attitude Empathetic and approachable personality Attention to detail with strong follow-through Strong organizational and problem-solving skills Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Current Salary Expected Salary Notice Period Education: Master's (Required) Experience: IT Industry : 2 years (Required) IT Recruitment : 1 year (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person