182 Process Mapping Jobs - Page 5

10+ years of IT experience with at least 4 years of experience in Design and development using Camunda Hand on experience on Following Create process maps, design and development of components in Camunda , Design and Build Camunda Application, Experience in handling requirements, Demos and technical solution including high- and low-level design of Java interfaces, Exposure to integration with Custom UI . Exposure to setting up and managing Camunda environment on cloud. Exposure to working in a Center of Excellence based delivery model, governance of multiple Camunda applications in shared platform. Worked on Development of Java Spring boot API Services for integrating with React based UI. Design and development of services built using Java Springboot framework. Experiences in migrating other BPM applications to Camunda will be preferred. Ability to define (add/modify) new architectures and anchor review of artifacts. Analytical ability, ability to drive an independent project from an architectural stand point, learnability in new domains, Ability to create complex, large scale and software/hardware intensive solutions, Ability to clearly articulate and engage technically with senior technology/management team of customers Work closely with different stakeholders and portfolio leads, business users/client managers/ specialists to understand the requirements / problem statements Required Knowledge: Engineering degree / Degree in IT/Computer Applications Strong analytical and problem-solving skills Work exposure in Agile projects. Good understanding of Agile ceremonies including tools like JIRA Strong Communication Skills and capability to deal with business & Global counterparts independently Flexible to handle adhoc requests

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Guidewire Digital Portals Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to guide the implementation of new processes and technologies. You will partner with the business to define product requirements and use cases, and participate in user and task analysis to represent business needs. Join our team and contribute to the development of innovative solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify process improvement opportunities. Design and document new business processes to meet functional requirements. Analyze existing processes and identify areas for optimization. Develop and maintain process documentation, including process maps, standard operating procedures, and work instructions. Lead process improvement initiatives and drive continuous improvement culture within the organization. Professional & Technical Skills: Must To Have Skills:Proficiency in Guidewire Digital Portals. Strong understanding of business process analysis and design methodologies. Experience in defining product requirements and use cases. Knowledge of process improvement frameworks such as Lean Six Sigma. Experience in conducting user and task analysis. Good To Have Skills:Experience with Agile methodologies. Familiarity with insurance industry processes and systems. Knowledge of enterprise architecture frameworks such as TOGAF. Additional Information: The candidate should have a minimum of 5 years of experience in Guidewire Digital Portals. This position is based in Noida. A 15 years full time education is required. Qualifications 15 years full time education

Collaborate with HR and Payroll stakeholders to gather, analyze, and document business requirements. Understand statutory and regulatory compliance requirements in payroll (India/GCC preferred). Create functional specifications, user stories, and process flows. Collaborate with technical teams to design and validate HR & payroll solutions. Analyze and improve payroll processes for efficiency and accuracy. Integrate payroll functions with HR, finance, and IT systems. Participate in testing and conduct user acceptance testing (UAT). Provide training and support to end-users. Ensure compliance with payroll regulations and standards. Required Skills: Good understanding of HR and Payroll processes (hire-to-retire lifecycle, payroll cycles, statutory compliance, etc) Experience with HRMS or Payroll Application (ERP, SaaS, Oracle HCM, SAP, or others). Strong analytical and documentation skills (BRD, FRD, process mapping). Familiarity with tools like Excel, Word, JIRA, Confluence, or equivalent. Ability to communicate clearly with both business and technical teams. Additional Skills: Preferred Qualifications: Exposure to India or GCC payroll regulations. Experience in software product companies or with minimum 1 implementations project. Experience in end-end implementation.

End Date Sunday 29 June 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary The Product Owner plays a crucial role in product development; assisting the Product Owners and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the Product Owner plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices. The Product Owner is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. Product Owner will also have accountability for leadership of local business change colleagues, including coaching and development support, performance management, and acting as a point of escalation. Job Description Leadership Responsible for the leadership of ~ 30 business change colleagues (GSL only) Coaches, supports and develops colleagues to achieve personal and business objectives Acts as a point of escalation for business change team Effectively manages team performance Early adopter of change and drives organisational transformation at pace with a growth mindset. Leads by example with personal integrity and promotes a collaborative and inclusive environment. Understand Confidently understands end to e nd journey and relevant competitor landscape/best in class standards Independently integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Leads on creating Service Blueprints, detailed Customer Journey and process maps (Visio, Figma, etc.). Optimise Continually evaluates the effectiveness of the journey from a customer and business perspective, bringing external insights to the work Role models a continuous improvement mindset Orchestration Coordinates and provides guidance for cross functional alignment on journeys Understand cross-functional context and build alignment as needed Displays leadership characteristics in line with the business s core values Coaches, supports and develops customer journey managers to achieve personal and business objectives Acts as a point of escalation for customer journey managers Effectively manages team performance Leadership Responsible for the leadership of ~ 30 business change colleagues (GSL only) Coaches, supports and develops colleagues to achieve personal and business objectives Acts as a point of escalation for business change team Effectively manages team performance Early adopter of change and drives organisational transformation at pace with a growth mindset. Leads by example with personal integrity and promotes a collaborative and inclusive environment. Understand Confidently understands end to e nd journey and relevant competitor landscape/best in class standards Independently integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Leads on creating Service Blueprints, detailed Customer Journey and process maps (Visio, Figma, etc.). Optimise Continually evaluates the effectiveness of the journey from a customer and business perspective, bringing external insights to the work Role models a continuous improvement mindset Orchestration Coordinates and provides guidance for cross functional alignment on journeys Understand cross-functional context and build alignment as needed Displays leadership characteristics in line with the business s core values Coaches, supports and develops customer journey managers to achieve personal and business objectives Acts as a point of escalation for customer journey managers Effectively manages team performance

You will be responsible for: Supporting SAP s Manufacturing Industry customers with SAP Implementation/Development in the areas of SAP DMC, SAP MII SAP ME. Be actively involved in the preparation, conception, realization and go-live of customer implementation projects/ Conversion projects Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients. Help customers to adopt/evaluate the fitment of SAP Best Practices Ability to create Process Definition Document / Design Document (PDD/BDD) and Business Process Procedure (BPP) for the solutions provided, Functional specification documents etc, Providing creative ideas/solutions to address customer problems/pain points Work on customer proposals with the Bid Management Team, Sales and Delivery Teams, create the necessary value proposition and package the service offerings that make it a winning deal We would like to provide an equal opportunity to all the candidates who come from Development, Consulting, Industry, Domain, End- User community, experience in other related products and other technology areas who have an aspiration to make a mark in SAP transformational story driven by our S/4HANA as the Digital Core (Digital Industry, Digital LOB, S/4 Industry Cloud, Business Process Intelligence and Modelling, Public Cloud Solution). We are looking to hire candidates with the right attitude who have a passion to excel EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES Bachelor s Degree - masters degree preferred but not required. Must have experience in the MII core areas of building Queries, Business Logic Transactions, Plant Information Catalogue, SSCE, SAP OEE module, and Interface to SAP ECC/S4HANA Must have experience in DMC core areas of application configuration, BOM, Routing, Data Collection, Resource Orchestration, Shopfloor Designer, Insights and Interface to SAP SCC/S4HANA Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP MII/SAP DMC configurations, writing detailed specifications for development of custom programs, testing, coordination of transports to production, and post go-live support Knowledge of shop-floor systems, including Automation Control Systems, SCADA and Historians integration Must have experience in SAP UI5-based application development. Must have a sound understanding of different Plant Landscapes, Integration Methodologies and Positioning of SAP MII and DMC Knowledge of Cloud Integration (CPI) is a definite plus WORK EXPERIENCE 5 to 7 years of experience in SAP MII, SAP ME and SAP DMC Must have participated in at least 2-3 end-to-end implementations Must have experience in conducting explore workshops, writing a scope document and a technical design document Must have process knowledge from the Discrete Manufacturing and/or Process Industry Must have experience in the PCo setup for integration to shopfloor systems like SCADA, DCS, Historian, LIMS, etc Must have experience in user interface development using UI5, HTML, JavaScript and NodeJS

3-4 years of hands-on experience as a Business Analyst in cross-functional environments Strong exposure to requirement gathering directly from end users Proven track record in process mapping and improvement initiatives Required Candidate profile Excellent communication, analytical, and interpersonal skills Self-driven, detail-oriented, and a proactive team player Familiarity with tools like MS Excel, JIRA, Confluence is a plus

A candidate Process Analysis and Improvement : Evaluate existing or develop new business processes across various departments to identify areas of improvement. Process Mapping : Create detailed process flow diagrams, maps, and documentation of current and future processes. Solution Implementation : Develop and propose practical solutions to streamline operations, increase productivity, reduce waste, and improve overall efficiency. Oversee the implementation of process changes, ensuring minimal disruption to daily operations Technology Integration : Evaluate and recommend process automation and technology solutions to enhance business operation Performance Monitoring and Reporting : Establish performance metrics and KPIs to track the effectiveness of implemented process improvements. Regularly review and refine processes based on performance data. Training and Support : Provide training to team members and stakeholders on new processes, tools, and systems to ensure smooth adoption and continuous improvement. Compliance and Risk Management : Ensure that all process improvements and changes comply with industry regulations, internal policies, and standards. Qualification: 2+ years of experience minimum in business process engineering or process improvement. Candidate need from Construction or Real Estate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP FI S/4HANA Accounting Good to have skills : SAP CO Management AccountingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Lead the efforts to design, build and configure Finance processes acting as primary point of contact. Roles & Responsibilities:- Key responsibilities. Deep understanding of business process functional expertise. create Functional design , configure , create document flows based on discussion with business and requirement analysis. Good team player and able to lead the team to deliver activities efficiently and effectively.- Able to handle cross functional teams communications and coordination.-Team Leading and good co-ordination skill with cross functional team in Onsite/Offshore delivery model Professional & Technical Skills: - Minimum 1 E2E implementation projects exp in S/4HANA Accounting and good Finance functional expertise with 5-6 years of functional experience in area of AR, AP, GL, Organization structure, Internal and External Reporting Requirements, Integration between Materials Management and Accounts Payable Asset accounting, Taxation etc- Should have understanding of E2E Finance business processes, Business process analysis and study Gap Identification, Business Blueprint, Process Mapping, Configuration, Functional and Technical Specifications Document, Test Case Document, Training Presentation, Conf Guide and User Manual- Experience on working on Fiori Apps.6. Testing the system and its extensions or modifications- Experience and knowledge in Taxes on Sales/Purchases etc Month end process is must- SAP S/4 HANA certified will be an added advantage. Professional Attributes- Good Finance business process understanding, Analytical and Problem-solving skills- Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI S/4HANA Accounting- A 15 years full-time education is required Qualification 15 years full time education

Software Quality Assurance Engineer with hands-on experience in Quality Management Systems including ISO 9001:2015 and ISO 27001 (added advantage). Expertise in implementing and managing knowledge in CMMi process for IT projects, and Agile Scrum methodologies. Internal Auditor Certification in relevant standards, especially CMMI and Agile Scrum frameworks, with practical experience in conducting internal audits. Knowledge and experience in Configuration and Requirement Management activities such as CMP review & update, Configuration Management Audits, and Release Audits. Ability to drive business excellence and continuous process improvement initiatives. Strong skills in conducting Root Cause Analysis (RCA), Problem Solving, Process Mapping, Value Stream Mapping (VSM), and implementing process improvements. Roles and Responsibilities Software Quality Assurance engineer with knowledge in QMS such as ISO 9001: 2015 and expertise in implementing & managing CMMI level 5 and working in Agile scrum environments

Join us as a Senior Auditor In this role, you ll contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycle You ll be working towards providing quality and effective assurance to our business managers and engaging with stakeholders through open discussions This is also an opportunity to hone your skills as you ll be leading audit engagements, meeting up with business managers, and working on successfully mitigating audit risks Were offering this role at associate vice president level What Youll Do As a Senior Auditor, you ll be contributing to our assurance plans and carrying out various tests that review our audit risks. You ll be exposed to new ways of thinking through the analysis of our MI and will be undertaking effective process mapping. Additionally, you ll be coaching auditors and leveraging our industry leading audit methodology and tools. Day to day, you ll be: Reviewing our risk information and producing effective audit engagement reports and opinions Effectively creating issues and contributing to discussions on the opinion in order to influence the prudent management of risk Managing your workload to make sure you deliver projects within the stipulated budgets and timelines Engaging with stakeholders and making sure they have a clear understanding of business risks Sharing your knowledge throughout various audit engagements across the bank The Skills Youll Need To excel in this role, you ll require prior experience in risk management and audits. You must be able to demonstrate strong problem-solving skills and we ll look to you to have an eye for detail when reviewing data. In addition, you should demonstrate: A strong understanding of the principles of good risk management A thorough grounding in monitoring and testing effective controls The ability to assess and priorities data effectively Knowledge of payments process and applications like CHAPS, SWIFT Knowledge of payments, operations Audit and prefer knowledge of Internal and/or external Audit, audit qualification like CIA will be preferred Hours 45 Job Posting Closing Date: 02/06/2025

Demonstrate expertise in the functional areas of Finacle CBS 10x/11x (Lending, Trade Finance, Payments), Digital Banking (DEH/FEBA), and CRM (CDH) Develop functional and business documents, including BRDs, technical specification documents, process maps, while mapping user requirements effectively. Convert business requirements into impacts on IT applications and business functions Support the production, review, and execution of test cases to validate alignment with acceptance criteria Analyze configuration and customization requirements and provide suitable technical solutions Conduct integration, regression, and performance testing to ensure system reliability Manage customization and deployment tasks on application servers. Stay updated on Finacle product enhancements, industry trends, and best practices to drive continuous improvement Conduct DR Drills for Finacle (CBS Application) .

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to understand their needs, conducting thorough research to gather relevant data, and synthesizing this information to propose effective business solutions. You will also assess the current state of operations and identify areas for improvement, ensuring that the proposed future state aligns with both business objectives and technological capabilities. Your role will be pivotal in bridging the gap between business requirements and technological implementation, ultimately driving organizational success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and ensure alignment among stakeholders.- Develop comprehensive documentation that outlines business requirements and proposed solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business processes and identify areas for improvement.- Excellent communication skills to effectively convey complex information to diverse audiences.- Experience with process mapping and modeling techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Requirements Analysis.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to gather and synthesize information, ensuring that customer requirements are clearly defined and aligned with the future state of the organization. You will engage in research activities to assess the current state of operations and identify opportunities for improvement, ultimately contributing to the development of effective business solutions that drive organizational success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and ensure stakeholder alignment.- Analyze data and trends to support decision-making processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical and problem-solving skills.- Experience with process mapping and workflow analysis.- Ability to communicate effectively with both technical and non-technical stakeholders.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will engage in a variety of tasks that involve analyzing an organization and designing its processes and systems. Your typical day will include assessing the business model and its integration with technology, as well as evaluating the current state of operations. You will work on identifying customer requirements and defining the future state or business solution. Additionally, you will be responsible for researching, gathering, and synthesizing information to support decision-making and strategic planning within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and ensure alignment among stakeholders.- Develop and maintain documentation related to business processes and requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical and problem-solving skills.- Experience with process mapping and modeling techniques.- Ability to communicate effectively with stakeholders at all levels.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Requirements Analysis.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to gather and synthesize information, ensuring that customer requirements are clearly defined and aligned with the future state of the business solution. You will engage in research activities to assess the current state of operations and identify opportunities for improvement, ultimately contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and ensure alignment among stakeholders.- Develop and maintain comprehensive documentation to support project initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical and problem-solving skills.- Experience with process mapping and workflow analysis.- Ability to communicate effectively with both technical and non-technical stakeholders.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Requirements Analysis.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis, HTTPS Enabling, Certificate ma Good to have skills : Downtime mangementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve engaging with various stakeholders to understand their needs, conducting thorough research to gather relevant information, and synthesizing this data to propose effective business solutions. You will also assess the current state of operations and work collaboratively to define the future state, ensuring alignment with organizational goals and technology capabilities. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and ensure stakeholder alignment.- Document business processes and requirements clearly to support project implementation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical and problem-solving skills.- Experience with process mapping and modeling techniques.- Ability to communicate effectively with both technical and non-technical stakeholders.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

What you will do Ensure that process documentation remains current and high quality (continuous improvement) Lead the update of process documentation Some of the steps involved in coordinating the creation of process documents is: Create a project plan and timeline, Collaborate with various finance stakeholders to walk through processes Lead meetings with stakeholders in Finance to gain required information Document the process as a process flow, desktop procedure document Design changes to the process Perform self-review of resulting document Explain document to applicable parties to obtain alignment and approval. For continuous improvement of process documents: Investigate and identify if a change in the process documentation is needed Lead meetings to keep Snr Management informed and updated on roadblocks, progress and support required. You will be a great fit if you 4-6 years experience Proficient in English and good presentation skills Bachelors/ Masters in accounting Work experience in Finance domain Experience in process and procedures design/development Proficiency in Microsoft Office Tools especially Visio & PowerPoint Knowledge and experience in process automation, dashboard creations, Power BI, Power automate Detail-oriented, curious / asks questions, able to work independently, collaboration, project management and good interpersonal skills Able to work and progress independently and manage multiple priorities, time management skills Cross-regional project management experience will be a plus What you can expect A supportive and inclusive work environment. Exposure to real-world projects Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested to join Team FedEx? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Key Responsibilities: Customer Health Scoring Management: Design, create, and continuously enhance the customer health score framework. Regularly review and update health scoring metrics to ensure alignment with Customer Success needs and business objectives. Monitor customer health trends and proactively recommend actions to improve customer success outcomes. CS Platform Development & Maintenance: Partner with external vendors to build, maintain, and improve the Customer Success platform, ensuring it supports the evolving needs of the organization. Ensure the platform integrates effectively with other tools and systems used by the Customer Excellence team. Troubleshoot and resolve platform-related issues, ensuring minimal disruption to daily operations. Training and Support: Develop and deliver comprehensive training programs for internal Customer Success teams to ensure effective use of the CS platform and health scoring tools. Provide ongoing support and guidance to internal teams, helping them interpret customer health data and take proactive actions. Reporting & Analysis: Generate regular reports and dashboards on customer health metrics, identifying key trends, risks, and opportunities. Present findings to internal stakeholders, including senior leadership, to drive informed decision-making around customer retention and satisfaction. Continuously refine reporting processes to enhance data accuracy, clarity, and strategic value. Cross-Functional Collaboration: Collaborate with the wider Customer Excellence teams, Commercial, Marketing, Product, and other internal teams to ensure alignment on customer health initiatives and foster a customer-centric approach. Work with the Customer Success leadership team to define success metrics and develop strategies for improving customer health scores. Continuous Improvement: Regularly assess customer health processes, tools, and training to identify opportunities for improvement. Keep up with industry trends and best practices in customer health and success management, incorporating new ideas to optimize performance. Qualifications: Education: Bachelors degree in Business, Marketing, Customer Success, or related field (or equivalent experience). 3+ years of experience in Customer Success, Customer Operations, or related areas, with a focus on process management or customer health. Experience working with customer success platforms (e.g., Gainsight, Totango, etc.) and understanding of health scoring methodologies. Strong analytical skills with the ability to interpret customer data and generate actionable insights. Proven track record of working with external vendors and managing platform development or integration projects. Excellent communication skills, with the ability to train and support internal teams at various levels. Ability to manage multiple projects simultaneously and work collaboratively across different teams. Experience in customer success management or operations within a SaaS environment. Skills : Strong problem-solving skills and a proactive mindset. Ability to manage cross-functional projects and collaborate effectively with different teams. Strong communication skills, with the ability to clearly convey ideas and solutions to stakeholders.

Appian Developer with 5+ years of hands-on experience in Appian BPM development Analyze, design, develop, maintain Appian BPM solutions. Collaborate with business to ensure best practices, troubleshoot issues, lead discussions. Stay updated Required Candidate profile *5+ years exp. with Appian BPM *Strong hold on business process modeling & improvement *Appian design patterns, objects, interfaces while working with global teams *Exp. on SAP/Enterprise Systems

Appian Developer with 5+ years of hands-on experience in Appian BPM development Analyze, design, develop, maintain Appian BPM solutions. Collaborate with business to ensure best practices, troubleshoot issues, lead discussions. Stay updated Required Candidate profile *5+ years exp. with Appian BPM *Strong hold on business process modeling & improvement *Appian design patterns, objects, interfaces while working with global teams *Exp. on SAP/Enterprise Systems

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Signavio Process Intelligence Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in a dynamic environment where collaboration is key. Your typical day will involve working closely with various teams to ensure the successful development and configuration of software systems. You will be responsible for overseeing project stages, applying your expertise to enhance processes, and contributing to the overall success of the project 'ITR:Wave 1 Pre-CIS/CX' for PPL Corporation, a leader in energy services and utilities. Your role will require you to navigate challenges, provide innovative solutions, and foster a collaborative atmosphere among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance skill development.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Signavio Process Intelligence.- Strong understanding of process mapping and analysis techniques.- Experience with software development methodologies such as Agile and Waterfall.- Ability to lead cross-functional teams and manage project timelines effectively.- Familiarity with data analysis and reporting tools to support decision-making. Additional Information:- The candidate should have minimum 5 years of experience in Signavio Process Intelligence.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : SAP FSCM Treasury and Risk Management (TRM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to understand their needs, conducting thorough research to gather relevant data, and synthesizing this information to propose effective business solutions. You will also assess the current state of operations and identify areas for improvement, ensuring that the future state aligns with organizational goals and customer requirements. Your role will be pivotal in bridging the gap between business needs and technological capabilities, ultimately driving efficiency and innovation within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain comprehensive documentation to support project initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).- Strong analytical skills to assess business processes and identify areas for improvement.- Experience with process mapping and modeling techniques.- Ability to communicate effectively with both technical and non-technical stakeholders.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FSCM Treasury and Risk Management (TRM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : SAP Commodity Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to understand their needs, conducting thorough research to gather relevant data, and synthesizing this information to propose effective business solutions. You will assess the current state of operations, identify customer requirements, and define the future state, ensuring that the proposed solutions align with both business objectives and technological capabilities. Your role will be pivotal in bridging the gap between business needs and technological solutions, facilitating informed decision-making and strategic planning. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain documentation related to business processes and system designs. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Commodity Management.- Strong analytical and problem-solving skills.- Experience with process mapping and business process re-engineering.- Ability to communicate complex ideas clearly and effectively to diverse audiences.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Commodity Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : SAP Field Logistics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to understand their needs, conducting thorough research to gather relevant data, and synthesizing this information to propose effective business solutions. You will also assess the current state of operations and identify areas for improvement, ensuring that the future state aligns with both customer requirements and organizational goals. Your role will be pivotal in bridging the gap between business needs and technological capabilities, ultimately driving efficiency and innovation within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain documentation that outlines business processes and system requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Field Logistics.- Good To Have Skills: Experience with process mapping and business process re-engineering.- Strong analytical skills to assess complex business scenarios.- Ability to communicate effectively with both technical and non-technical stakeholders.- Experience in using data analysis tools to support decision-making. Additional Information:- The candidate should have minimum 5 years of experience in SAP Field Logistics.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

: Job TitleFunctional Analyst LocationBangalore / Chennai Work closely with the Product Owner and Business Analyst in understanding the business goals and objectives and the requirements of the proposed solution. Help the Business Analyst in preparing the as-is and to-be business process maps to allow identification of requirements for the developing the new Ordering application. Analyze and decompose complex requirements. Perform gap analysis and write Functional Specifications based on an in-depth understanding of both business processes and local IT system functionalities. Assist the Business Analyst in documenting information gathered from multiple sources, highlight conflicting functional/non-functional requirements, and documenting the clarifications to enable the preparation of a clear and concise functional specification document. Convert the requirement discussions into functional requirement documents that follow the standard templates, well structured, and use natural language, and easy to understand. Drives the requirement management lifecycle, including the creation, grooming, development, and testing activities, overseeing the delivery of the product as per the requirements. Performs training to the users about processes and the systems involved in supporting such processes. Provides cross-functional support to other departments as required. Cooperate in system testing. Performs other duties as assigned. REQUIRED PROFILE: Type and duration of previous experience: At least 8 to 12 years in an IT environment (implementation if possible) preferably in an industrial or process-driven environment and ideally in the laboratory industry. At least 5-7 years as a Business analyst/ Functional analyst / Product owner/Technical Writer in an IT environment. Good business understanding to facilitate discussions from top managers to end-users. Specific skills required: Technical knowledge: Strong and proven background in Information Technology. Experience as a Technical Writer/Business Analyst/Functional Analyst Experience in writing Functional Specification Documents Experience in creating Business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Capacity to conceptualize creative solutions, document and sell solutions to all levels of the organization, including senior management; Ability to solve practical problems, define cause and effect, map dependencies in the process Organized, detail-oriented, analytical, curious, with demonstrated troubleshooting and investigation skills; Ability to prioritize tasks, multitask with organization and manage time effectively. Strong customer focus and ability to manage (internal or external) client expectations; Contribute to process mapping in a range of functional dependencies, including operations, purchasing, inventory, distribution, equipment, data management, quality systems and facilities We are a global leader in bio analytical testing - a Company that makes every day a positive contribution to health around the world. With over 61,000 staff in 900 laboratories across 61 countries. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Behind the scenes, Eurofins is enabled by a robust digital ecosystem which helps leverage technology & people to achieve its mission. At Eurofins IT Delivery Center India, our exceptional people help Eurofins advance closer to its mission of contributing to a safer and healthier world by providing cutting-edge IT Solutions. You will find our software on the complex systems Eurofins scientists use for their next big scientific impact and on the devices used by organizations and governments across the world for testing, inspection, and certification services with Eurofins. Eurofins IT Solutions (EITSI) Kindly Acknowledge Additional Information Excellent analytical and problem solving skills Excellent verbal and written communication skills Successful teamwork experience and demonstrated leadership abilities are required Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different points-of-views on various technologies