9263 Process Management Jobs - Page 9

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles & responsibilities: Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality. S...

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond...

Job Description- Associate Process Manager This role will be an essential part of the Voice Program in the Customer Operations Vertical. Candidate must have good communication and interpersonal skills. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis. They must be professional in conduct/behavior, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyze information and evaluate results to choose the best solution and solve problems. He/she needs to have the ability to adapt to perpetual changes as per business needs and re...

Senior Analyst - FCC Pune | Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: Senior Analyst | Travel Requirements: NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role and responsibili...

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About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong ...

Conduct in-depth research and development of machine learning algorithms and models. Explore and experiment with novel approaches to solve complex business problems using AI-ML techniques. Stay updated with the latest advancements in the field of machine learning and contribute to the adoption of cutting-edge technologies. Design and implement machine learning experiments. Analyze and interpret results to derive meaningful insights. Participate in the development and improvement of existing machine learning models and frameworks. Evaluate and fine-tune model performance using various metrics and optimization techniques. Work on large datasets to pre-process, clean, and validate data for trai...

Roles and responsibilities: Participate in designing/redesigning computer graphics, web page graphics, logos, illustrations, advertisements, web-page mock-ups, infographics, brochures, and other forms of visual communication including design conceptualization using adobe creative suite for both print and digital media Analyze and plan the framework of design according to the laid out concept and established specifications of the project Ensure that the delivered products or services adhere to the policies and guidelines of the client Manage seamless delivery to ensure client deliverables meet both SLA and quality threshold Technical and Functional Skills Bachelor’s Degree with mandatory 3-5 ...

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MUST HAVE 3-12 years’ Digital analytics implementation experience with Google Analytics Implementation. Intermediate to advanced JavaScript skills Experience with HTML and CSS selectors (preferably JQuery) Experience defining analytics tracking requirements, and guiding developers through implementation of those requirements Expertise in Google Analytics 4 Tag implementation using GTM or similar tools like Ensighten, Tealium Etc. Experience defining and configuring tracking rules, triggers, tags within the tag management tool Strong analytical, quantitative and problem solving skills Perform metrics implementation tests and ensure that global standards are being utilized experience with GTM ...

The ideal candidate should possess strong business understanding of finance industry with special focus on working in a brokerage function - LD Payables or Receivables, OTC Brokerage, Process know-how for handling exceptions and breaks (rates/lots) resolution enabling brokerage settlements, Hands on experience of GMI system. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the...

.NET Software Developer Experience Level: 4-6 Years Location: [To be specified] Employment Type: Full-time Role Overview We are seeking an experienced .NET Software Developer to join our team developing a sophisticated multi-tiered workflow management system for FedEx's Return Package Support operations. This role involves building and maintaining complex web applications that handle automated case assignment, research validation workflows, and real-time API integrations supporting thousands of daily transactions. Key Responsibilities Application Development: Develop and maintain .NET MVC web applications for Research Agent, Research Checker, and Voice Agent workflows Implement automated cas...

Job Summary: We are seeking a highly skilled and experienced .NET Developer with strong expertise in .NET Core and SQL . The ideal candidate will be an individual contributor capable of working independently across the Software Development Life Cycle (SDLC) or in Agile environments. You will be responsible for designing, developing, and maintaining robust and scalable applications. Key Responsibilities: Develop and maintain applications using .NET Core and related technologies. Write efficient and optimized SQL queries and procedures. Participate in all phases of SDLC including requirement analysis, design, development, testing, and deployment. Collaborate with cross-functional teams to defi...

Job Summary: We are seeking a highly skilled and experienced .NET Developer with strong expertise in .NET Core and SQL . The ideal candidate will be an individual contributor capable of working independently across the Software Development Life Cycle (SDLC) or in Agile environments. You will be responsible for designing, developing, and maintaining robust and scalable applications. Key Responsibilities: Develop and maintain applications using .NET Core and related technologies. Write efficient and optimized SQL queries and procedures. Participate in all phases of SDLC including requirement analysis, design, development, testing, and deployment. Collaborate with cross-functional teams to defi...

Support the setup, configuration, and maintenance of the LeanIX platform Work with senior architects to document applications, technologies, and business capabilities in LeanIX. Assist in creating reports and dashboards to provide insights into the IT landscape. Help track application health, lifecycle status, and technical debt in coordination with stakeholders. Ensure data quality and consistency across the LeanIX repository. Participate in integration activities between LeanIX and other tools (Allation, Jira, CMDB, etc.). Contribute to process documentation and training materials for LeanIX users. Collaborate with enterprise and solution architects to support architecture governance and m...

l2 specialist

Job Description: * Hands-on experience in application development using .NET Core * Experience in .NET Core, MVC, Web API, C#, JavaScript, jQuery, ETL process and tools like SSIS, open source tools * Strong SQL database management and Troubleshooting, with strong C# OOP concepts * Excellent communication skills Must have Skills : .Net Core, Web API, SQL, JavaScript About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process m...

Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodo...

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: Participate in designing/redesigning computer graphics, web page graphics, logos, illustrations, advertisements, web-page mock-ups, infographics, brochures, an...

Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

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Job Summary: We are seeking a highly skilled and experienced .NET Developer with strong expertise in .NET Core and SQL . The ideal candidate will be an individual contributor capable of working independently across the Software Development Life Cycle (SDLC) or in Agile environments. You will be responsible for designing, developing, and maintaining robust and scalable applications. Key Responsibilities: Develop and maintain applications using .NET Core and related technologies. Write efficient and optimized SQL queries and procedures. Participate in all phases of SDLC including requirement analysis, design, development, testing, and deployment. Collaborate with cross-functional teams to defi...

About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong ...

Analyst – Inbound Chat – Customer Operations Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing produ...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing ...