9224 Process Management Jobs - Page 8

Support the setup, configuration, and maintenance of the LeanIX platform Work with senior architects to document applications, technologies, and business capabilities in LeanIX. Assist in creating reports and dashboards to provide insights into the IT landscape. Help track application health, lifecycle status, and technical debt in coordination with stakeholders. Ensure data quality and consistency across the LeanIX repository. Participate in integration activities between LeanIX and other tools (Allation, Jira, CMDB, etc.). Contribute to process documentation and training materials for LeanIX users. Collaborate with enterprise and solution architects to support architecture governance and m...

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Job Description: * Hands-on experience in application development using .NET Core * Experience in .NET Core, MVC, Web API, C#, JavaScript, jQuery, ETL process and tools like SSIS, open source tools * Strong SQL database management and Troubleshooting, with strong C# OOP concepts * Excellent communication skills Must have Skills : .Net Core, Web API, SQL, JavaScript About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process m...

Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodo...

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: Participate in designing/redesigning computer graphics, web page graphics, logos, illustrations, advertisements, web-page mock-ups, infographics, brochures, an...

Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

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Job Summary: We are seeking a highly skilled and experienced .NET Developer with strong expertise in .NET Core and SQL . The ideal candidate will be an individual contributor capable of working independently across the Software Development Life Cycle (SDLC) or in Agile environments. You will be responsible for designing, developing, and maintaining robust and scalable applications. Key Responsibilities: Develop and maintain applications using .NET Core and related technologies. Write efficient and optimized SQL queries and procedures. Participate in all phases of SDLC including requirement analysis, design, development, testing, and deployment. Collaborate with cross-functional teams to defi...

About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong ...

Analyst – Inbound Chat – Customer Operations Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing produ...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing ...

Role Overview: We are seeking seasoned Technical Architects with deep expertise in .NET technologies to lead solution design, architecture, and technical direction for enterprise-scale projects. The ideal candidate will combine strong hands-on technical skills with proven experience in architecting scalable, secure, and high-performance applications. Key Responsibilities: Define and design application architectures aligned with business and technical requirements. Provide technical leadership and guidance to development teams across the SDLC. Collaborate with business analysts, delivery managers, and client stakeholders to translate requirements into technical solutions. Evaluate and recomme...

Associate Process Manager Roles and responsibilities: Experience working with AI SEO tools and also exposure to rank in AEO and GEO Track, report, and analyze website analytics Perform ongoing keyword discovery, expansion, and optimization Research and implement search engine optimization recommendations Research and analyze competitor advertising links Develop and implement link building strategy Work with the development team to ensure SEO best practices are properly implemented on newly developed code Work with editorial and marketing teams to drive SEO in content creation and content programming Recommend changes to website architecture, content, linking, and other factors to improve SEO...

Java Developer - Location: Mumbai /Pune Work Mode: Hybrid Experience: 10+ Years Communication: Clear, confident, and stakeholder-friendly What you bring to the table: Strong expertise in Java 8, Spring Boot, and Microservices Hands-on experience with MongoDB, ElasticSearch,and RabbitMQ and cloud-native integrations Solid understanding of system design, APIs, data structures, and distributed systems A solution-oriented mindset — turning complex challenges into seamless, scalable solutions Ownership, teamwork, and a passion for writing clean, efficient, high-quality code

Role Overview: We’re seeking a detail-oriented Junior Test Engineer with a passion for quality and continuous improvement. You’ll work closely with developers and senior QA staff to execute test cases, identify bugs, and contribute to automation efforts. Key Responsibilities: Execute manual and automated test cases based on requirements Identify, document, and track defects using bug tracking tools Assist in developing and maintaining test scripts and automation frameworks Participate in sprint planning, reviews, and retrospectives Collaborate with developers to reproduce and resolve issues Ensure test coverage and contribute to regression testing Required Skills & Experience: 3–5 years of e...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, ...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members a...

Role - Presales Consultant Detailed Job/ Role Description: Understand customer requirements, detailed technical design, effort & feasibility of implementation Ability to independently execute pilot projects from scoping, data analysis & insights generation Provide consultative assistance to the team. Design competitive intelligence framework Analyzing large volume of data to generate meaningful analyses and insights Share insights, recommendations through reports, dashboards, and presentations that will address client business needs, with a focus on e-commerce and digital marketing Research and share findings on competitor’s strengths & weaknesses. Make recommendations on improving client pr...

Key Responsibilities by Category: Experience Level (SA/APM & PM) 3–10 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Ut...

Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to buil...

Job Description We are seeking skilled VBA Developers with strong expertise in VBA programming using Excel (mandatory), Word, Power Queries, and MS Access (mandatory). The successful candidates will join our team to design, develop, and maintain VBA applications and automation solutions that streamline business processes. Responsibilities Develop, test, and maintain VBA macros and solutions primarily within Excel and MS Access. Collaborate with stakeholders to understand and translate business requirements into efficient VBA code. Optimize and troubleshoot existing scripts and automation for performance and reliability. Design workflows and automate reports including use of Power Queries. Do...

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The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and util...

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

Agentic AI Developer eClerx is seeking an innovative Agentic AI Developer to design, build, and deploy autonomous AI agents capable of reasoning, decision-making, and task automation. The role involves developing multi-agent systems using LLMs, integrating APIs and tools, and optimizing performance through reinforcement learning and memory-driven architectures. The ideal candidate combines strong software engineering skills with deep knowledge of AI frameworks, prompt engineering, and agent orchestration platforms. Work Experience • Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or a related field. • 5+ years of experience in AI/ML or software development with hands-on ...