6493 Process Management Jobs - Page 6

APM Key Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed c...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing ...

About The Role TechnicalLead We are seeking a passionate, strategic, and highly imaginative Technical Lead for graphic design team working on brand and marketing initiatives & serve as the bridge between creative vision and technical execution. Lead the development and execution of complex digital projects, ensuring a balance between creative direction and technical feasibility. You will lead multidisciplinary teamsincluding writers, designers, and content creatorsto deliver impactful, on-brand, and emotionally resonant campaigns across digital, print, video, and experiential formats. Youll collaborate with clients and internal teams, ensuring that creative output aligns with business goals ...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have experience in IT Services & Consulting, specifically in KYC processes. Roles and Responsibility Manage and oversee the implementation of KYC processes to ensure compliance with regulatory requirements. Develop and maintain process documentation, including policies and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and identify trends. Provide training and support to team members on KYC processes and procedures. Ensure adherence to industry standards an...

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., responsible for managing the Know Your Customer (KYC) process. The ideal candidate will have 6-9 years of experience in IT Services & Consulting, with a strong background in process management and customer service. Roles and Responsibility Manage and oversee the KYC process to ensure compliance with regulatory requirements. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on process performance metrics to identify areas for improvement. Implement and maintain quality cont...

Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous impr...

Specialisation International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-...

Job Summary: As a Voice and Accent Trainer at eClerx Service Limited, you will play a crucial role in ensuring that our contact center representatives communicate effectively and professionally with customers, while maintaining a neutral and customer-friendly accent. You will be responsible for developing and implementing training programs that focus on voice modulation, pronunciation, and accent reduction to enhance the overall customer experience. Key Responsibilities: Voice and Accent Training: Conduct thorough assessments of the accent and communication skills of contact center agents. Develop customized training plans to address areas that need improvement. Training Program Development:...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., responsible for managing the Know Your Customer (KYC) process. The ideal candidate will have 6-9 years of experience in IT Services & Consulting, with a strong background in process management and customer service. Roles and Responsibility Manage and oversee the KYC process to ensure compliance with regulatory requirements. Develop and implement process improvements to enhance efficiency and quality. Collaborate with cross-functional teams to resolve customer queries and issues. Analyze data and metrics to identify trends and areas for improvement. Implement risk management strategies to mitigate...

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., responsible for managing margins and ensuring the smooth operation of our processes. The ideal candidate will have a strong background in process management and excellent analytical skills. Roles and Responsibility Manage and analyze margins to ensure optimal performance. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to identify and resolve issues. Monitor and report on key performance indicators to stakeholders. Identify areas for improvement and develop solutions to address them. Ensure compliance with company policies and proc...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in Customer Assistance and Quality Assurance. Roles and Responsibility Manage and oversee the daily operations of the customer assistance team to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and make informed decisions. Train and coach team members to enhance their skills and knowledge. ...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing ...

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated ...

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new proc...

Travel (Domestic or International) : 1015% (client meetings, workshops, or internal coordination) Job Description : As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a s...

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring compliance with industry standards. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers to achieve busin...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify trends and areas for improvement. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of professionals to achieve their goals. Job Requirements Strong understandi...

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing ...

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standards. Ensure compliance with regulatory requirements and industry standa...

About The Role Job TitleSA LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities...

About The Role Job TitleSA LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities...

About The Role Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities include: Support accurate and timely Accounts Payable month end close process ...

About The Role Job TitleSA LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities...

About The Role Job TitleSA LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities...

About The Role Job TitleSA LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities...