3499 Process Management Jobs - Page 45

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Dear Candidates, We are hiring for an Executive Assistant for our organisation, she will be directly reporting to the Managing Director candidate must have experience in process handeling, he/she will look after the day to day work schedule of MD

As an experienced and dynamic Associate Director of Brand Management, you will be responsible for leading key client relationships, ensuring strategic brand growth, and delivering high-impact influencer and digital campaigns. Your role will involve a blend of strategic thinking, client leadership, and executional excellence to build long-lasting brand partnerships and achieve measurable outcomes. You will serve as the senior point of contact for key brand clients, building and maintaining strong, long-term relationships. Leading brand planning, annual strategies, and quarterly review frameworks will be essential to deliver measurable business results. Additionally, you will own revenue growth and client retention for a portfolio of high-value accounts, identifying opportunities to upsell, cross-sell, and expand scopes within existing accounts. Your responsibilities will also include translating brand objectives into comprehensive digital-first and influencer-led strategies. Overseeing the development of pitch decks, campaign ideas, creator collaborations, and execution plans will be crucial, in collaboration with internal strategy, planning, and execution teams. You will review campaign ideas, creator shortlists, and content calendars to ensure alignment with brand goals and tone. Managing a team of Account Managers and Executives will be part of your role, where you will mentor and guide them to ensure smooth operations and role clarity. Creating best practices for account management, client servicing, and campaign tracking will be key, along with collaborating with internal departments such as Planning, Pricing, Strategy, and Campaign Ops to ensure seamless execution and client satisfaction. Monitoring campaign performance metrics and ensuring delivery against KPIs (reach, engagement, conversions, ROI) will be critical. Presenting performance reports, insights, and future strategies to clients with clarity and confidence is also an essential aspect of this role.,

The Key Account Manager E-commerce will play a crucial role in driving business growth and overseeing the end-to-end relationship with key e-commerce accounts. Your responsibilities will include strategic planning, account management, and ensuring operational excellence to maintain product availability, accurate pricing, and seamless promotion execution. Collaborating with various stakeholders is essential to achieve organizational objectives and align with specific account goals while establishing robust systems and nurturing strong account relationships. Execute the annual business plan for designated e-commerce accounts, ensuring alignment with company objectives. Develop Joint Business Plans (JBP) with key accounts by integrating customer and organizational goals, and maintain accurate and competitive pricing on all listed products. Manage product availability and distribution on e-commerce platforms, ensuring accurate listings and pricing. Establish a distribution infrastructure in line with the Go-To-Market (GTM) model to meet account demand and optimize distributor operations for order fulfillment and inventory management. Identify, appoint, and train distributors across locations as necessary to support account needs. Cultivate and sustain strategic relationships with key account stakeholders through regular meetings to understand their systems, processes, and business requirements. Act as the primary point of contact for account updates and lead quarterly performance reviews, analyzing metrics to identify opportunities and address challenges. Collaborate with marketing and channel teams to plan, execute, and monitor promotional activities and campaigns across accounts. Implement promotional strategies effectively, reviewing and adjusting based on account performance and competitive insights. Analyze account data regularly to track sales performance, promotions, and customer trends, utilizing insights for strategic decision-making. Prepare monthly sales forecasts for each account, ensuring accurate demand planning and alignment with stakeholders. Monitor competitor activity to adjust strategies and maintain competitiveness. Your role will also involve overseeing operations and process management to ensure smooth execution of tasks and maintain operational efficiency.,

You have accumulated 48 years of experience and have established 13 global sourcing locations, showcasing expertise in providing sustainable, fashionable, and cost-effective products. Your agile methodology ensures swift adaptation to market trends, with a focus on customer contentment, efficient lead times, and cost optimization. At Contempo, your distinctive viewpoint consistently yields remarkable outcomes. As a full-time Senior Merchandiser specializing in Sweater products, based in Phnom Penh, Cambodia, your role encompasses comprehensive oversight of the merchandising process, from inception to final production, guaranteeing flawless execution. Your daily responsibilities will entail strategic planning, monitoring production timelines, upholding quality benchmarks, liaising with suppliers and manufacturers through regular visits, and nurturing client relationships to secure punctual product deliveries. To excel in this role, you should possess a minimum of 8 years of experience managing the entire merchandising process, with at least 3 years specifically in a similar role within the sourcing industry. A profound understanding of sweater production processes is imperative. Additionally, familiarity with the US, Canadian, and EU markets, coupled with regional sourcing expertise, will be advantageous. A proficiency in English, adept interpersonal and communication skills, exceptional process management capabilities encompassing negotiation and problem-solving proficiencies, the ability to multitask independently, and a Higher Diploma or higher qualification in textile and clothing are essential qualifications for this position.,

As an Administrative Business Partner, you play a crucial role in the efficient functioning of your team's business operations. Your responsibilities involve handling a diverse range of administrative tasks such as managing calendars, arranging travel, preparing expense reports, coordinating events, and scheduling facilities and equipment. By proactively addressing operational and administrative issues, you ensure that your managers and team members can focus on their projects without disruptions. To excel in this role, you need to be adaptable to changing environments and stay informed about the latest Google products and services. Your knowledge of these tools will enable you to provide strategic support to your team's projects. In addition to being well-organized and analytical, you must demonstrate strong business acumen and communication skills to engage effectively with individuals across various job functions. Your role also involves coordinating operations across different offices and taking the lead on small-to-medium projects as the primary manager. By incorporating efficiency and responsiveness into existing operations and devising innovative strategies, you contribute to the overall effectiveness of the team. Furthermore, you will be responsible for mentoring new team members, collaborating with and leading an Administrative Business Partner team, and engaging with the broader E/ABP community. Overall, as an Administrative Business Partner, you serve as the central figure in ensuring the smooth operation and progress of your team. Your proactive approach to problem-solving, organizational skills, and ability to communicate with diverse stakeholders are essential for the success of your role.,

As a full-time employee at SGAS located in Andheri, Mumbai, you will be immersed in the world of Business Consulting and Services with a competitive CTC of 3-5.5 LPA. With a minimum of 2 years of experience, you will play a crucial role in our company's success. At SGAS, we uphold high standards and integrity in all our operations, ensuring exceptional services to our corporate clients with dedication and accountability. Your responsibilities will include coordinating with US GMs for smooth onboarding, terminations, and status changes, as well as mentoring and training team members to enhance their skills and foster professional growth. We are looking for a candidate with strong leadership skills who can effectively manage a team and collaborate with cross-functional teams. Your work hours will be full-time from 12:30 pm to 9:30 pm, and your application process involves submitting a resume and cover letter detailing your qualifications and experience to mishikapatidar@sgasconsultants.in. Join us at SGAS and be a part of a team that values teamwork, process management, training, and development in the dynamic field of Business Consulting and Services.,

You will be responsible for assisting with the management, processing, and documentation of customer implementations and variances, focusing on process and correspondence. Your main goal will be to ensure that requested variances/updates are handled in a timely and accurate manner while meeting customer needs and complying with all regulatory requirements. In this role, you will review, investigate, and respond to questions regarding individual change requests. You will be tasked with identifying gaps in content and inefficiencies in proposed processes, and suggesting alternative solutions to improve operations. Collaboration with various partners will be essential for investigating, analyzing, and developing non-standard processes and correspondence requests, such as those related to claim operations, customer delivery, and legal matters. Ultimately, you will work with all involved parties to ensure alignment and approval of the final outcomes. Additionally, you may be required to communicate information to requestors and other business partners to assist in resolving inquiries related to requested changes in processes and/or correspondence. As part of your responsibilities, you will also perform any other duties as assigned or required, as well as any essential functions that may arise from time to time based on directives. MetLife, a globally recognized financial services company listed on Fortune magazine's "World's Most Admired Companies" and "World's Best Workplaces," is committed to providing insurance, annuities, employee benefits, and asset management services to individuals and institutions worldwide. With a presence in over 40 markets, MetLife holds leading positions in the United States, Latin America, Asia, Europe, and the Middle East. The company's purpose is to help colleagues, customers, communities, and the world create a more confident future. Fueled by a shared purpose and driven by empathy, the team at MetLife is dedicated to transforming the financial services industry in the next century. If you are looking to be part of a purpose-driven organization where collaboration and empathy are valued, MetLife is #AllTogetherPossible. Join us in shaping a more confident future for all.,

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: IBM Storage.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individual’s value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Assist in day-to-day operational activities and contribute to process improvement initiatives. Help coordinate between various teams and ensure smooth workflow. Support inventory management and assist with vendor coordination. Monitor operational performance and report key metrics. Work on administrative tasks and assist senior operations staff in managing projects. Qualifications: Currently pursuing a Bachelors degree in Business Administration, Operations Management, or related field. Strong communication and organizational skills. Willingness to learn and adapt to new processes. Ability to work effectively in a team environment. Basic knowledge of MS Office Suite (Excel, Word, PowerPoint) preferred. Stipend: 8,000 - 12,000 per month Benefits: Work experience in operations and process management. Learning opportunities from experienced professionals. Certificate of Internship upon completion. Flexible work hours and remote work option.

Your Responsibilities: Provide deep M3 Development and administration expertise. Assume ownership of the support tickets in the respective process area, work with several other process teams (integration, other development teams, 3rd party support providers) to resolve the tickets within Operational/Service Level Agreement limits. Supervise an international and distributed team of M3 developers and ensure correct priority of work is assigned. Oversees the technical M3 platform and keeps up to date with its set-up and changes. Develop and maintain coding standards. Ensures a high quality of testing and testing documentation. Understand, follow and ensure adherence to ADM IT processes in performing all day-to-day activities. Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool. Provide technical input in support of audit requests, as needed. Peer review technical designs. Ensures continuous improvement is established. Follow regulatory compliance and Security standards. Partner with other process and system experts to identify and implement business process continuous improvements opportunities Review estimates by 3rd party suppliers. Gain accurate and deep understanding of the technical landscape and is able to accurately predict outcomes of proposed decisions and actions Has an eye for the bigger picture and is able to offer technical advice that will support the strategic move of ADM Your Profile: Minimum 5 years experience with M3 technical development. Experience in M3 Adaptation Kit(MAK) programming, debugging and creation of fixes. Experience in Open Text s Exstream PageOut and Storyteller along with Infor IDM for Cloud version. Experience in Infor Enterprise Collaborator(IEC) - Interface programming and Infor ION. Proficient in Mapper, Partner Administration and Flat Repository tools. Experience in creating Mforms scripts and Mashups. Experience in working with DB2 and MS-SQL databases. Knowledge of working with ServiceNow, JIRA and DevOps Experience with leading a team of developers in the respective area of expertise highly preferred Experience with interfacing standards. Experience with a full-lifecycle implementation will be an added advantage. Practical experience working in an international, agile environment Exhibits ability to work both in a team environment and independently Strong analytical, organization, time management, facilitation, and process management skills Able to work in a fast-paced, changing environment, and cope with rapidly changing information Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed. French speaking (desirable, not mandatory). Ability to effectively communicate to all levels of the organization how current trends and technology can address identified business needs and capabilities, highly skilled in conveying technical and non-technical information. Maintains a positive work environment through teamwork & conflict resolution. Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements (no regular shift work). Ability and willingness to travel as needed to achieve business objectives (B driving license preferred but not mandatory). Bachelor s degree related to Information Systems, Business, or other relevant academic discipline (or equivalent experience in the industry).

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Job Description We are seeking a dynamic and detail-oriented HR Executive to join our growing team. The ideal candidate will play a key role in executing HR functions including recruitment, on boarding, employee engagement, statutory compliance, and HR operations. This is a great opportunity to grow within a manufacturing and automation industry setup. Primary Responsibilities:- Coordinate and manage end-to-end recruitment process (screening, interviews, offer rollouts). Ensure timely hiring as per the recruitment plan. Maintain a recruitment tracker Maintain job postings, liaise with consultants and job portals. Conduct structured on boarding and ensure timely completion of joining formalities. Track new hire engagement during the probation period. Collect and evaluate feedback from new employees on the on boarding process. Maintain accurate employee records (attendance, leave, documentation). Maintain and update employee master data. Track probation confirmations, contract renewals, and exit formalities. Coordinate internal transfers, promotions, and role changes. Assist in the annual and mid-year appraisal processes. Track goal setting and appraisal timelines. Provide data support to HR Manager for performance reviews. Plan and execute employee engagement initiatives. Assist in rollout of new policies or policy updates. Generate reports on attendance, attrition, leave, headcount, etc. Ensure timely submission of HR reports to management. Support grievance handling and employee welfare activities. Foster a positive and transparent work culture. Assist in audits and HR policy implementation. Coordinate training and development sessions. Key Deliverable: Manage information flow in a timely and accurate manner Provide insights Analyze data Timely Recruitment & Onboarding Employee Engagement Training Coordination Performance Support HR Reporting Process Management

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cisco Routing and Switching. Experience: 3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Mercer Description: Mercer s Operations Technology Division increasingly drives competitive advantages on behalf of the Firm through our leadership of key strategic commitments. To increase the trajectory velocity of our transformative work, we seek an ambitious and self-directed colleague to partner with the US Canada team to design and execute key strategic initiatives. You will develop execute key strategic commitments with the US Canada region to accelerate Growth NOI, delivering financial impact targets opportunities outlined yearly, through right-shoring, process simplification, and digitization / automation leveraging AI.

Job Title: Associate Vice President - Relationship Servicing Work Type: Permanent Location: DLF Cyber Park - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE The role is responsible in providing servicing support to Clients and Relationship Managers/Bankers to deliver exceptional client service and to allow Relationship Managers/Bankers to focus on developing, growing and deepening client relationships. manager would be responsible for leading a high-performing operations team supporting Assets and Cash for High-Net worth clients. This role demands strong leadership, deep understanding and focus on delivering exceptional customer outcomes. Lead, coach and develop a team of operational performance to meet business objectives. Drive a culture of performance, accountability, and continuous improvement. WHAT WILL YOU BRING Overall 12+ years of experience inclusive of 5+ years of people management experience Private Wealth Assets and Settlement process domain expertise Deep understanding of account Opening policies and guidelines Ability to guide through end-to-end process management. Strong leadership and team management capabilities Excellence communication skills Client-centric mind-set with attention to detail Analytical thinking and problem-solving abilities Proficiency in operations tools and platforms

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we are looking for an experienced and dynamic Assistant Manager – Operations with a proven track record in managing large teams in the BPO and e-commerce voice process domain . Role Overview As an Assistant Manager – Operations , you will be responsible for driving team performance, enhancing operational workflows, and delivering excellent customer service across voice-based processes. You will be the bridge between leadership and the support floor, focusing on KPIs, compliance, team morale, and escalation management. Key Responsibilities Lead and manage voice-based customer service operations for an e-commerce process Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics Manage a team of TLs, QAs, and CSRs to ensure consistent performance Conduct team reviews, performance appraisals, and development planning Manage shift schedules, rosters, and real-time floor operations Handle client communication and escalations effectively Identify operational gaps and implement continuous improvement initiatives Work closely with cross-functional departments (HR, QA, Training, WFM) Generate and share detailed reports with stakeholders and senior leadership Eligibility Criteria Minimum 5 years of experience in the BPO industry , specifically in customer service At least 2 years of relevant experience in an Assistant Manager role or similar capacity Must have handled voice-based e-commerce customer support processes Graduation in any stream is mandatory Excellent English communication, team leadership, and analytical skills Willingness to work in rotational shifts (6 days working) Immediate joiners or candidates with a notice period of less than 15 days preferred Compensation Annual Salary: Up to 5.5 LPA (based on current CTC and relevant experience) Quarterly Performance Bonus as per company policy Opportunity to work with one of India’s fastest-growing e-commerce support partners Interview Mode: Virtual Relocation: Candidates from PAN India are welcome (no WFH option) How to Apply Interested and eligible candidates can share their updated resume on WhatsApp with Homa at 9696714723 (If unavailable, kindly leave a message with the subject line: AM Lucknow – E-commerce Voice .) Stay Updated on More Openings WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs