6493 Process Management Jobs - Page 4

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

Job title : Lead Process Policy Location: Mumbai BU/Function : Liabilities - Consumer Bank Job Responsibilities : As a Process and Policy Manager, the candidate would be responsible for ensuring Compliance of various liabilities & payment products as per regulators like RBI / Internal Audit Teams/ NPCI. Candidate would work on process & policy framework for products including (but not limited to) Savings Account, Fixed Deposits, Debit Cards& Payment Products. As an important part of the Product team, the candidate would ensure process and policies are aligned to internal and external guidelines governing the business and compliance procedures. Key Responsibilities : Ensure Implementation and...

Oversee all operational activities across the office and studio Ensure smooth coordination between teams and support staff Track and manage studio, store, and facility requirements Coordinate with vendors and service providers as needed Monitor team routines and ensure task completion Report weekly updates to management on operations status Identify and resolve issues that impact daily functioning

General Ledger Management: Lead GL accounting and ensure timely and accurate month-end close activities. Manage accounting for accruals, prepaid expenses, amortization, and fixed assets. Ownership for global bank reconciliations Perform and review flux/variance analysis with appropriate commentary. Ensure compliance with accounting standards and internal policies. Handling external audits of areas under ownership Travel & Expense Management : Manage global T&E processes including Concur-based reimbursements. Drive implementation of Concur in new geographies and manage manual claims where Concur is not supported. Ensure adherence to company T&E policy and timely processing of claims. Proactiv...

Job Summary The Process Associate - Collections role is responsible for supporting one or several processes, including, but not limited to processing Docuware mail, working exception reports, contacting customers, performing audits, conducting research and customer-impacting back office activities for Regulatory and Procedural compliance and/or optimal customer experience. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes. Essential Job Functions (spe...

As a Sales Branch Manager, you will be responsible for ensuring the achievement of all sales and revenue targets for the branch. You will manage a team of Sales Managers and Sales Officers, hire, train, and motivate the sales teams to achieve budgets. Additionally, you will be involved in formulating and implementing sales and service strategies, coordinating between all Sales Support Departments, and educating to enhance awareness of the company's products. You will also focus on ensuring the highest levels of customer service delivery. Your key responsibilities will include: - Achieving the sales targets set for the branch and all other revenue targets such as IRR, PF, Tenor, Sales product...

As a Documentation Checker at Standard Chartered, your role involves performing all checker activities for the Documentation team, including document preparation, BCA review, and issuance of security compliance certificates. Your primary responsibility is to ensure error-free work with no operating losses for Ops CRC CIB. You will deliver excellent service against agreed service standards and delivery standards. Your key responsibilities include: - Acting as a service partner to work with RMs, in-country Client Management, Operations, and other key internal stakeholders to solve issues and identify opportunities for service improvement - Driving continuous improvement of operational efficien...

Accounts Receivable Manager. Responsible for monthly review and analysis of client wise profitability. Review and help regions & HO Team for Right Target setting every month Review Outstanding Presentation, Overdue, Targets settings & communicating to Management Conduct Weekly review with HO & Regional team on the targets Review and monitor outstanding statements sent to clients. Review and close all reconciliation with clients. Review and monitor efficient handling of regions allotted in collecting all the overdue payments on time and making sure that DSO does not cross more than 90 Days from the date of invoice submission. Building good relationship with clients. Review and support in reso...

As an Assistant Vice President, HRO Operations at Genpact, your role will involve leading the overall operational activities and ensuring noise-free operations, along with strong customer stakeholder management. You will be hands-on in ensuring delivery per customer expectation and meeting defined SLAs to ensure customer satisfaction. Your responsibilities will also include: - Assessing actual performance against standards to determine if the team is on target to reach goals and taking corrective actions as necessary - Constantly seeking opportunities to drive value beyond SLAs and contractual terms to drive value share and Transformation opportunity - Demonstrating strategic thinking and le...

You are highly proficient Client Servicing professional with substantive expertise in developing and managing client relationships, acumen in brand activations, experiential marketing, and events. As a high achiever and result-oriented Sales and Business Development professional, you will be responsible for the following key responsibilities: - Client Servicing - Project management including working on project briefs, reporting, documentation, and on-ground support - Collaborate with the creative team for conceptualization and create pitch presentations for projects - Manage large and small scale events ensuring financial, legal, production, and creative feasibility - Guide management on ter...

Onboarding Specialist Job Description Purpose of Job: Responsible to bridge the gap between sales and the technical implementation and service delivery. Perform day-to-day client onboarding activities to transition clients from pre- to post-sales service delivery by implementing a technical and business solution that has been sold to the client. Administer the onboarding process to include: o conduct internal transition meetings, gather client requirements, coordinate monitoring/alarm and reporting configuration, determine training & staffing needs, determine additional tools & software needs, load client data into field service management tool, schedule & conduct client transition meetings....

As a General Manager at BFIL, you will play a crucial role in driving business growth and maintaining financial sustainability while ensuring effective field operations and strong customer relationships. Your responsibilities will include: - **Business Development and Strategy**: - Drive business growth through member acquisition, loan disbursements, and cross-selling of CDF, two-wheeler, and IndusInd Banks liability products. - Develop and implement strategies to expand outreach in underserved areas by identifying new branch locations and piloting potential new products and services. - Maintain relationships with local communities and external stakeholders such as banks, local police, and l...

This Position reports to: Head of Central Finance Your role and responsibilities We are seeking an experienced Record to Report (R2R) Solution Lead to lead and mentor a team of Solution Architects responsible for the configuration, optimization, and support of R2R processes within the Central Finance (CFIN) system. In this role, you will oversee the R2R teams day-to-day activities, guide them in resolving complex system issues, and drive continuous improvement of R2R processes across the organization. You will also be responsible for collaborating with key stakeholders to ensure that R2R systems and processes are aligned with business objectives, scalable, and compliant with internal standar...

This Position reports to: Head of Central Finance Your role and responsibilities: We are seeking an experienced TAX Solution Lead to lead and mentor a team of Solution Architects responsible for the configuration, optimization, and support of TAX processes within the Central Finance (CFIN) system. In this role, you will oversee the TAX teams day-to-day activities, guide them in resolving complex system issues, and drive continuous improvement of TAX processes across the organization. You will also be responsible for collaborating with key stakeholders to ensure that TAX processes in CFIN and processes are aligned with business objectives, scalable, and compliant with internal standards. This...

Your role and responsibilities: We are seeking an experienced Order-to-Cash (O2C) Solution Lead to lead and mentor a team of Solution Architects responsible for the configuration, optimization, and support of O2C processes within the Central Finance (CFIN) system. In this role, you will oversee the O2C teams day-to-day activities, guide them in resolving complex system issues, and drive the continuous improvement of O2C processes across the organization. You will also be responsible for collaborating with key stakeholders to ensure that O2C systems and processes are aligned with business objectives, scalable, and compliant with internal standards. This position requires close coordination wi...