6493 Process Management Jobs - Page 39

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

Strategic Recruitment Leadership Develop and implement a talent acquisition strategy aligned with the companys growth and workforce planning goals. Understand the unique hiring needs of freight forwarding operations, including air, sea, road, customs, and supply chain roles. Drive diversity hiring and employer branding initiatives. Team & Process Management Lead and mentor a team of recruiters and sourcing specialists. Ensure a structured and consistent recruitment process across all levels and regions. Utilize data-driven insights to track and improve time-to-fill, quality-of-hire, and other recruitment metrics. Stakeholder Management Partner with business leaders and department heads to fo...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

Role & responsibilities To be available in office to meet and listen to grievances of employees who have been referred to HR due to any Business/other reason. Communicate policies pertaining to Human Resources, compensation, and benefits in case employees need any clarity. Conduct One on one session / connect to identify any challenges that the employee might be facing; and require assistance with. Work on different data to prepare reports to present to the department internally or to the business Leaders. Participate in meetings related to PIP, CAP, DAP etc to understand the business and employee perspective and try to provide solutions to secure business interest and at the same time maint...

Responsible for the design, delivery, and management of training programs for the organization. Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs. Must have strong instructional design skills and the ability to create engaging and effective training content. Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job. Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives. Responsible for budgeting, reporting, and driving continuous improvement of the training function. 10+ years of experience ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Build and maintain operational dashboards, trackers, and reports using Excel and SQL-based tools Analyze large data sets to identify trends, process gaps, and opportunities for efficiency Collaborate with internal teams (claims, partner success, underwriting) to resolve operational issues Handle enrollment of programs with insurers Handle claim payments with partners Monitor SLAs, TATs, and other key metrics across protection programs Support process documentation and automation initiatives Assist in onboarding new partners, integrating plan workflows, and ensuring data quality Work closely with product and tech teams to troubleshoot system-level issues and suggest enhancements

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Roles & Responsibilities Supporting Sales and Delivery operations, Manage numbers such as revenue, OB, Invoicing, Billing, COD etc. Strong understanding and knowledge of statistics and should be able to apply statistical tools in carrying out predictive analytics. D...

ISS STOXX is hiring a ESG Client Success Operations Specialist to join the Mumbai Team (Goregaon East) . Overview : ISS STOXX sustainability solutions enable investors to develop and integrate responsible investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. It also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunitie...

Managing Complaint Resolution Achieving SLA targets of Vehicle receipt from Plant, Vehicle Storage in the storage yards,Carrier placement and dispatch Ensuring On Time Delivery performance, Carrier Deployment Performance Delivery Quality performance. Responsible for developing safety environment Respecting and maintaining Diversity & Social Activity. Proper Coordination with BA's, Customer and other stake holders Managing Operational MIS & Sustaining Monthly KPI & DWM of Location Ensuring cost saving

We are seeking a Furnace Technician to join our heat treatment team. The ideal candidate will be a skilled Heat Treat Operator responsible for setting up and operating heating equipment to treat metal or plastic objects. This role requires a strong understanding of heat treatment processes, including determining temperatures, cycles, and quenching media to achieve specific material properties. Roles and Responsibilities Equipment Operation : Set up, operate, or tend heating equipment, such as flame-hardening machines and vacuum equipment, to temper, harden, and anneal metal or plastic objects. Process Management : Read production schedules and work orders to determine the correct processing ...

Roles and Responsibilities Quality System Leadership- Train end-users on standard procedures, tools, and compliance requirements. Develop, implement, and maintain comprehensive quality assurance protocols and standards. Collaborate with cross-functional teams to ensure adherence to internal QA policies and external regulations. Manage document control: author, review, and approve SOPs, policies, work instructions, and testing protocols. Testing, Analysis & Reporting- Plan, develop, and execute manual and automated testing strategies for product or software validation. Analyze test outcomes, perform root cause analysis, and determine corrective/preventive actions (CAPA). Prepare and present d...

Job Responsibilities Serve as the initial point of contact for all client colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client colleagues and guests. Execute Ambassador services in a manner consistent with the SLAs, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the c...

Key responsibilities Collaborate with government institutions and health administrations to ideate and co create access initiative that enable better adoption of innovative therapies and facilitate inclusion of Novartis products in state formularies Evaluate patient journey to identify access barriers and develop bespoke solution to facilitate optimized access to Novartis products Identify innovative channels and opportunities that enables increased access for Novartis medicines among reimbursed beneficiaries in the state. Develop and design strategic/tactical access plan to enable access to innovative therapies aligned to current and future product portfolio Create and deliver innovative he...

Key responsibilities Collaborate with government institutions and health administrations to ideate and co create access initiative that enable better adoption of innovative therapies and facilitate inclusion of Novartis products in state formularies Evaluate patient journey to identify access barriers and develop bespoke solution to facilitate optimized access to Novartis products Identify innovative channels and opportunities that enables increased access for Novartis medicines among reimbursed beneficiaries in the state. Develop and design strategic/tactical access plan to enable access to innovative therapies aligned to current and future product portfolio Create and deliver innovative he...

Photon Infotech P Ltd is looking for Account operations to join our dynamic team and embark on a rewarding career journey you will play a pivotal role in managing the operational aspects of client accounts This includes coordinating processes, ensuring compliance, and providing support to account managers to ensure smooth operations and client satisfaction Responsibilities: Account Coordination:Serve as a liaison between account managers, clients, and internal teams Coordinate and execute operational processes related to client accounts Process Management:Develop and maintain standardized processes for account operations Ensure adherence to established procedures and guidelines Documentation...

You will be part of a global company that serves some of the largest clients in the world, including 50 Fortune 500 companies. Clients rely on us to solve their most complex problems and provide transformative insights. Regardless of your role or level within the organization, you will have the opportunity to develop expertise, challenge conventional thinking, think innovatively, and assist clients in capturing value. eClerx is a renowned leader in productized services, uniting individuals, technology, and domain knowledge to enhance business outcomes. Our primary goal is to establish the standard for client service and success in our sector. We aspire to be the preferred innovation partner ...

Cybage Software Pvt. Ltd. is a technology consulting organization specializing in outsourced product engineering services. As a leader in the technology & product engineering space, Cybage collaborates with some of the world's largest Independent Software Vendors (ISVs). Their solutions are centered around modern technologies and are powered by a data-driven system known as Decision Mines for Digital Excellence. As a part of this dynamic organization, your responsibilities will include leading technical responses to RFI/RFP, facilitating workshops, gathering business requirements, mapping business processes, documenting customer journeys, and translating high-level business requirements into...

You will be joining our Global Mobility Services team as a Junior Analyst, where you will work closely with KDN's key clients and their GMS Tax teams globally. Your proactive attitude, strong organizational skills, problem-solving abilities, and collaborative nature will be essential for success in this role. This position offers you a fantastic opportunity to advance your career within the KDN family. Your responsibilities will include: - Assisting the KPMG Central team in fostering strong client relationships. - Addressing inquiries from various KPMG offices and clients worldwide. - Collaborating with the KPMG delivery center to compile and analyze regular reports using tools like Excel an...

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Salesforce Associate Rene...

Job Overview We are seeking a motivated and detail-oriented Process Coordinator to support operations and process management activities. This entry-level role is ideal for candidates with strong organizational skills, a foundational understanding of process coordination, and a passion for continuous improvement. The Process Coordinator will play a key role in coordinating workflows, monitoring process performance, maintaining documentation, and assisting in efforts to enhance operational efficiency. Key Responsibilities Assist in coordinating day-to-day operations and ensure smooth execution of processes across departments. Track project milestones, timelines, and deliverables to ensure time...

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities Technical Skill - Good knowledge on OS linux differ...