3446 Process Management Jobs - Page 3

Candidates will undergo training for two weeks after which they will be placed as Web Analyst. Roles and Responsibilities Candidate will be required to work on various web platforms, collect data from online sources and update the web platforms owned by the company. Candidate will also need to work on preparing price trends, publishing content on website, developing concept notes for websites, preparing wire-frames for websites and mobile apps. SEO and Digital Marketing related basic concepts shall be an added advantage. Desired Candidate Profile An ideal candidate will have a graduation degree with good English speaking and writing skills. The candidate should be well-versed with internet technologies and should be a multi-tasker. Interview Process There will be two rounds of interview at the office location. Candidate will need to physically appear for the interview.

We are seeking a highly experienced and results-oriented Operations Manager - Property & Casualty Insurance .to join KVC Consultants Ltd. This is a critical operations management role where you will lead a team of 50-100 resources and 2-3 Team Leaders, taking end-to-end responsibility for the entire US insurance process (General and Commercial). Roles and Responsibilities: Lead and manage a team of 50-100 resources and 2-3 Team Leaders, overseeing the entire US insurance process for General and Commercial lines. Take end-to-end responsibility for the whole process, ensuring operational efficiency and high-quality service delivery. Oversee Process Management , ensuring adherence to established procedures and identifying areas for improvement. Manage MIS Reports and analyze daily team operations, KPIs (Key Performance Indicators) , and similar metrics to monitor performance and drive continuous improvement. Ensure client service level agreements (SLAs) are met consistently. Foster a high-performance culture within the team through effective leadership, coaching, and mentorship. Handle escalations and complex issues, providing timely and effective resolutions. Implement strategies to optimize team productivity and efficiency. Skills Requirement: 7+ years of experience in Property & Casualty Insurance . Minimum 2 years of experience in team handling (managing a team of 50-100 resources and 2-3 Team Leaders). Excellent communication skills, both verbal and written. Proven experience in Process Management . Expertise in managing MIS Reports and daily team operations, including understanding and analyzing KPIs and similar metrics . Background in the BPO/KPO Industry is preferred. Comfortable working in US Shifts . QUALIFICATION: Bachelor's degree or equivalent practical experience.

We are seeking a highly experienced and results-oriented Operations Manager US Insurance (General and Commercial) to join KVC Consultants Ltd. This is a critical operations management role where you will lead a team of 50-100 resources and 2-3 Team Leaders, taking end-to-end responsibility for the entire US insurance process (General and Commercial). Roles and Responsibilities: Lead and manage a team of 50-100 resources and 2-3 Team Leaders, overseeing the entire US insurance process for General and Commercial lines. Take end-to-end responsibility for the whole process, ensuring operational efficiency and high-quality service delivery. Oversee Process Management , ensuring adherence to established procedures and identifying areas for improvement. Manage MIS Reports and analyze daily team operations, KPIs (Key Performance Indicators) , and similar metrics to monitor performance and drive continuous improvement. Ensure client service level agreements (SLAs) are met consistently. Foster a high-performance culture within the team through effective leadership, coaching, and mentorship. Handle escalations and complex issues, providing timely and effective resolutions. Implement strategies to optimize team productivity and efficiency. Skills Requirement: 7+ years of experience in General Commercial Insurance . Minimum 2 years of experience in team handling (managing a team of 50-100 resources and 2-3 Team Leaders). Excellent communication skills, both verbal and written. Proven experience in Process Management . Expertise in managing MIS Reports and daily team operations, including understanding and analyzing KPIs and similar metrics . Background in the BPO/KPO Industry is preferred. Comfortable working in US Shifts . QUALIFICATION: Bachelor's degree or equivalent practical experience.

Role Overview: The Product & Process Manager will oversee policy implementation, portfolio and productivity management, partner collaboration, and service excellence for the Micro Business Loan product. This role requires strong coordination across departments, compliance oversight, customer feedback management, and continuous improvement of systems, processes, and frontline knowledge. Key Responsibilities: Policy & Process Management Manage all policies, SOPs, and the branch manual encompassing Micro Business Loan processes Ensure process compliance across branches and satellite locations Track productivity, create budgets, and monitor business performance metrics (BAMs) Portfolio Management & Revenue Generation Oversee loan portfolio performance and ensure asset quality Drive additional revenue opportunities through product enhancements and fintech partnerships Collaborate with fintech partners for co-developed programs and digital integration Product Development & Improvement Gather feedback from sales teams and analyze competitor strategies Recommend improvements and innovations aligned with market trends and customer expectations Work with IT to support UAT (User Acceptance Testing) for new products and enhancements Audit & Compliance Ensure adherence to internal and external audit requirements Maintain proper documentation and compliance with regulatory norms Customer Experience & Feedback Management Monitor customer feedback to identify service gaps and enhance satisfaction Develop and implement strategies to improve customer loyalty and retention Training & Staff Enablement Work closely with training teams to enhance frontline staff understanding of Micro Business Loan offerings Conduct regular training and refresher sessions to ensure accurate and current knowledge dissemination Issue Resolution & Escalation Handling Handle complex customer queries and complaints related to the product Escalate critical issues promptly and implement solutions to minimize recurrence Process Optimization & Automation Analyze customer service processes and identify operational bottlenecks Collaborate with IT to automate repetitive tasks and enhance efficiency Conduct quality checks on customer interactions and maintain records of resolutions Communication & Marketing Support Liaise with marketing and communication teams to develop customer-facing materials Ensure consistent product messaging across all customer touchpoints

As an experienced and dynamic Associate Director of Brand Management, you will be responsible for leading key client relationships, driving strategic brand growth, and executing high-impact influencer and digital campaigns. Your role will involve a combination of strategic thinking, client leadership, and operational excellence to establish enduring brand partnerships and achieve measurable outcomes. In this role, your key responsibilities will include serving as the primary point of contact for key brand clients, fostering strong and long-lasting relationships, developing brand planning strategies, executing annual strategies, and conducting quarterly review frameworks to achieve tangible business results. You will be accountable for revenue growth, client retention, and identifying opportunities for upselling, cross-selling, and expanding scopes within existing accounts. You will be tasked with translating brand objectives into comprehensive digital-first and influencer-led strategies, overseeing the creation of pitch decks, campaign ideas, creator collaborations, and execution plans in collaboration with internal teams. Furthermore, you will review campaign ideas, creator shortlists, and content calendars to ensure alignment with brand objectives and tone. As a leader, you will mentor and guide a team of Account Managers and Executives, ensuring smooth operations and role clarity. You will establish best practices for account management, client servicing, and campaign tracking, collaborating with internal departments such as Planning, Pricing, Strategy, and Campaign Ops to ensure seamless execution and client satisfaction. Your role will also involve monitoring campaign performance metrics, ensuring delivery against key performance indicators (KPIs) such as reach, engagement, conversions, and return on investment (ROI). You will be responsible for presenting performance reports, insights, and future strategies to clients with clarity and confidence. If you are a proactive and results-driven professional with a passion for brand management, client leadership, and strategic planning, we encourage you to apply for this exciting opportunity.,

As a Deployment Manager based in Pune (Hybrid), you will play a crucial role in leading the planning and execution of process changes and initiative rollouts. Your responsibilities will include ensuring smooth implementation, maintaining clear documentation, and effectively coordinating with all relevant stakeholders throughout the change management lifecycle. To excel in this role, you should have a proven track record of successfully overseeing the deployment of key process initiatives or platforms by developing detailed rollout plans, documents, and training materials. Strong organizational and time-management skills are essential, as you will be managing multiple projects and tasks simultaneously. Additionally, you should possess the ability to think strategically about process changes, stakeholder involvement, and the broader impact on the organization. Excellent communication and interpersonal skills are a must, as you will be engaging and aligning cross-functional teams. Experience with change management methodologies and protocols, as well as strong problem-solving and decision-making skills, will be beneficial in resolving scope-related issues effectively. Familiarity with project management tools and techniques is also required. Your core responsibilities will involve leading the planning, coordination, and execution of process changes and initiatives to ensure smooth and timely rollouts. You will develop and manage detailed rollout plans, collaborate with teams to ensure stakeholder alignment, oversee the approval process for changes, develop training programs and documentation, track and update the change log, and identify opportunities for process improvement. It will be advantageous if you have at least 5-9 years of experience in project management, change management, or a related field. A strong ability to quickly learn and understand complex processes, knowledge of market research tools, experience in process management or operations, proficiency with project management tools, and relevant certifications such as PMP are also desirable. At MarketCast, we believe in the power of fandom and connecting people with shared passions. Our core values of curiosity, celebrating wins, trust, embracing change, and diversity guide us in our pursuit of excellence and innovation. If you are passionate about driving process changes and ensuring successful initiative rollouts, we invite you to join our team and make a meaningful impact in the world of fandom research, data science, and analytics.,

You will be joining our team as an RCM Team Leader based in Visakhapatnam, India. As a part of our Revenue Cycle Management (RCM) department, you will play a crucial role in overseeing the daily operations of the RCM team. Your responsibilities will include leading and developing a team of RCM specialists, managing the end-to-end revenue cycle process, monitoring performance metrics, and serving as the primary point of contact for clients. Your main duties will involve providing leadership to the team, ensuring process efficiency, tracking performance metrics, communicating with clients, preparing reports for senior management, solving problems in the revenue cycle process, and driving continuous improvement initiatives. To excel in this role, you should possess a Bachelor's degree in healthcare administration, business, finance, or a related field, along with 3-5 years of experience in revenue cycle management, including at least 2 years in a leadership position. Proficiency in RCM software, electronic health records (EHR), and medical billing systems is essential, as well as strong leadership, analytical, problem-solving, and attention to detail skills. This full-time position offers a challenging yet rewarding opportunity to work in a dynamic and collaborative environment. You will be part of a team that is dedicated to optimizing revenue cycle management processes and delivering high-quality results through innovation and efficiency. Additionally, you can expect to work fixed night shifts with a competitive salary package, allowances, and insurance benefits.,

As an Oracle Cloud ERP Support Manager at Datavail, you will lead and guide a team towards achieving specific business objectives and providing top-notch technical support to customers worldwide. Your role involves assessing team performance, utilizing data and customer feedback to coach team members, and ensuring compliance with company policies. Your primary responsibilities include providing team leadership by defining business objectives, creating plans for individuals, and driving positive change where necessary. Additionally, you will offer technical guidance to your team, act as a point of contact for escalated issues, and continuously improve processes to enhance efficiency and compliance. In terms of operational management, you will take ownership of day-to-day activities, delegate tasks for team development, and monitor SLA and OLA targets. It will be crucial for you to identify training needs, motivate team members for high productivity, and foster a culture of innovation and continuous learning. Furthermore, your role will involve capacity planning, performance management, and recruitment responsibilities. You will be expected to identify resource requirements, conduct performance reviews, and ensure the team's overall performance aligns with organizational expectations. Overall, your experience in incident and problem management, root cause analysis, security, and internal project management will be essential in fulfilling the requirements of this role. Your ability to lead, coach, and drive continuous improvement within the team will play a crucial role in the success of Datavail's Cloud ERP Practice Team.,

The position available is a full-time Salesforce Administrator role based in Hyderabad, India. The working hours for this role require a significant overlap with Pacific Time, with typical working hours expected to be between 5:30 PM IST and 1:30 AM IST. Flexibility may be required based on project needs. At Celigo, we are at the forefront of application integration, utilizing innovative strategies, cutting-edge technologies, and a dedicated team committed to simplifying even the most complex integrations. Our core mission is to facilitate the seamless collaboration of best-of-breed applications. We believe in empowering every business user with choice and ensuring that integration is never a hindrance. As a Salesforce Administrator at Celigo, you will be responsible for managing and optimizing our Salesforce environment to align with the evolving needs of the business. The ideal candidate should possess strong communication skills and actively engage stakeholders to ensure that platform changes are scalable, well-documented, and predictable. Key Responsibilities: - Design, develop, and maintain scalable custom solutions using Apex (Triggers, Classes, Test Classes). - Build dynamic user interfaces with Lightning Web Components (LWC). - Develop and optimize Batch Apex and Scheduled Apex for processing large data volumes. - Basic understanding of Salesforce Integration with external systems using REST and SOAP APIs. - Salesforce configuration and maintenance, including managing custom objects, fields, formulas, workflows, and access controls. - Stakeholder engagement and collaboration to translate business requirements into scalable solutions. - Change management and DevOps practices using tools like Gearset, Jira, and Asana. - Data and process management, including maintaining data integrity, creating dashboards, and leveraging automation tools. - Documentation and knowledge sharing to ensure clear and accessible information for system changes. Qualifications: - 2-3 years of experience as a Salesforce Administrator (Sales and/or Service Cloud). - Strong understanding of Salesforce configuration, security model, and best practices. - Hands-on experience with Gearset, Jira, and Asana (or equivalent DevOps/project tools). - Excellent problem-solving skills and continuous improvement mindset. - Strong English communication skills for collaboration across time zones. - Effective project and stakeholder management skills. Preferred Qualifications: - Salesforce certifications (Administrator or higher preferred). - Experience working in Agile or Scrum teams. - Familiarity with integration platforms or middleware tools. - Experience supporting CPQ and Revenue Operations processes. - Basic Salesforce development and technical design skills are a plus. Join us at Celigo and be part of a team that is revolutionizing the integration and iPaaS space, offering a unique opportunity to contribute to a market leader in cloud app integration. Your work will have a significant impact on the company and the industry as a whole, requiring teamwork, creativity, strategic thinking, and a drive to advance the market.,

Bachelors degree in Business Administration, Operations Management, or related field (MBA preferred). 5+ years of experience in office administration, operations, or financial coordination roles. Familiarity with banking documentation procedures.

The Product Manager- Gold loans in the Rural Assets department is responsible for reviewing various aspects related to Gold loans including Product Management, Process Management, Market dynamics, and P&L Management. Key Responsibilities include: - Developing market insights and identifying sector trends - Evaluating competitors and their offerings - Conducting product SWOT analysis and identifying opportunities - Reviewing portfolio performance and conducting post-launch audits - Analyzing product and portfolio performance - Refining pricing structures and adjusting marketing plans - Streamlining processes and digitalizing loan systems - Setting product pricing based on market research and costing - Providing sales support through training modules and coordination with support teams - Collaborating with stakeholders for product management - Maintaining MIS and product decks for periodic reviews - Ensuring maximum daily disbursal volumes through sales interactions The ideal candidate should have a Graduate degree in Science/Commerce with a preference for a Postgraduate degree in MBA (Marketing/Finance) from a reputed institute. Additionally, the candidate should have 5-10 years of experience in the banking, NBFC, or HFC industry.,

As a Business Process Manager, you will be responsible for overseeing and enhancing operational systems, processes, and best practices. Your key duties will include defining, tracking, and reporting on essential business and operational Key Performance Indicators (KPIs). You will be expected to identify inefficiencies and take the lead on process improvement or automation initiatives. Additionally, you will provide support for strategic planning, Objectives and Key Results (OKRs), and quarterly review processes. In this role, you will take ownership of optimizing tools utilized for task management, documentation, and reporting, such as Asana, Notion, Excel, and more. Ideal candidates for this position should possess 14+ years of experience in Business Operations, Process Management, or Strategy, preferably within a Product, SaaS, or Tech environment. A proven track record of driving operational enhancements and managing cross-team initiatives is highly desirable. The successful candidate will demonstrate a strong analytical mindset, proficiency in Excel/Sheets, and reporting tools. Excellent project management and organizational skills are essential for this role, along with strong communication and stakeholder management abilities. Previous experience with tools like Notion, Jira, Asana, Airtable, etc., will be considered a plus.,

Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : TechnoGen Brief Overview:- TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia. TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget. LinkedIn: https://www.linkedin.com/company/technogeninc/about/ Job Title :Onsite Support Services Tech Required Experience : 10+ years Location : Hyderabad. Job Summary :- Position Summary: We are seeking a proactive and detail-oriented eCommerce Operations Lead to oversee and manage day-to-day operational activities within our digital technology ecosystem. This individual will play a critical role in ensuring smooth production deployments, managing access controls, and driving the resolution of production issues for our eCommerce platforms. The ideal candidate has a strong technical background, excellent problem-solving skills, and experience supporting digital commerce environments. Key Responsibilities: Oversee and execute production deployments across various systems in the eCommerce tech stack, ensuring accuracy, compliance, and minimal downtime. Own and manage access control processes, including user provisioning, de-provisioning, and permissions reviews across tools and platforms. Monitor production environments for issues and anomalies, proactively identifying and escalating potential incidents. Lead incident response efforts, working with cross-functional teams to triage, mitigate, and resolve production issues efficiently. Conduct and document Root Cause Analysis (RCA) for production issues, drive continuous improvement, and track remediation actions. Maintain and enforce operational best practices, standards, and runbooks for digital product releases and issue management. Collaborate with development, QA, DevOps, and product teams to ensure readiness and stability of eCommerce releases. Ensure compliance with security and governance standards across operational processes. Communicate incident status and resolutions to stakeholders clearly and in a timely manner. Qualifications: Bachelors degree in computer science, Information Systems, or related field (or equivalent experience). 4+ years of experience in digital operations, technical support, or DevOps, with a focus on eCommerce or consumer-facing web platforms. Hands-on experience with production deployment processes, release coordination, and change management. Working knowledge of access control tools and identity management (e.g., Okta, Azure AD, or equivalent). Strong skills in troubleshooting, log analysis, and issue resolution across distributed systems. Familiarity with modern monitoring and alerting tools (e.g., Datadog, New Relic, Sentry, or similar). Proven experience conducting RCAs and implementing process improvements based on findings. Excellent communication, coordination, and stakeholder management skills. Preferred Qualifications: Experience with Shopify, Netlify, Vercel, or other eCommerce platforms. Knowledge of deployment tools such as GitHub Actions, GitLab CI/CD, or Jenkins. Experience working in Agile/Scrum or SAFe environments. Familiarity with ITIL or service management frameworks is a plus. Best Regards, Syam.M | Sr.IT Recruiter syambabu.m@technogenindia.com www.technogenindia.com | Follow us on LinkedIn

Job Overview: The Operations Manager will be accountable for managing and optimizing the end-to-end background verification (BGV) process. This role involves leading a high-performing operations team, ensuring timely and accurate delivery aligned with client expectations, and implementing process improvements to drive efficiency, compliance, and service excellence. The ideal candidate will possess strong execution capabilities, data-driven decision-making skills, and a proven ability to manage teams in a dynamic environment. Roles & Responsibilities: Key responsibilities include, but are not limited to: Lead and manage a team of up to 50 employees in a service delivery setup. Proficient in Excel for reporting and data analysis, catering to both internal and external stakeholders. Handle Level 3 (L3) customer escalations with prompt resolution and professionalism. Stay up to date with technology trends that enhance business efficiency. Oversee operations by aligning team goals with organizational objectives and policies. Provide strong leadership and foster a culture of continuous improvement. Collaborate with senior management for strategic and operational planning. Design and execute marketing and retention strategies for customer success. Enhance operational systems, processes, and policies aligned with business goals. Ensure service delivery excellence by consistently meeting/exceeding SLAs in terms of quality and TAT. Lead initiatives for process optimization, resource utilization, cost-efficiency, and tech integration. Drive innovation through industry-specific authentication and verification solutions. Manage vendor relationships and ensure effective collaboration. Strengthen customer retention and satisfaction. Lead the service delivery team, building a high-performance and accountable culture. Ensure compliance with internal and external audit requirements. Own and document all operational SOPs. Drive team performance through training, mentoring, and regular feedback. Support management in strategic decision-making to achieve business goals. Secondary Responsibilities: Ensure strict adherence to departmental SOPs. Facilitate training for employees on newly introduced processes or systems. Adhere to all company policies and guidelines. Take on additional assignments as required. Exhibit a proactive and self-driven work approach, both independently and in team settings. Mandatory Qualification: Graduate degree in any discipline. Preferred Qualifications: Bachelors/master’s degree in business administration, Analytics, or a related field. Proven experience as a Team Leader/Manager, preferably handling enterprise clients. Experience in industries such as BGV, staffing, IT services, BFSI, or BPO. Knowledge & Experience: Strong understanding of the background verification industry. Proven ability in client relationship management and communication. Hands-on experience in operational management and process execution. Sound knowledge of the company’s offerings and service capabilities. Proficient in data interpretation, trend analysis, and actionable reporting. Skills & Abilities: Problem-Solving: Ability to identify, analyse, and resolve operational challenges efficiently. Attention to Detail: Strong focus on accuracy and thoroughness in process execution and reviews. Communication: Excellent verbal and written communication skills to collaborate across teams and with stakeholders. Technical Proficiency: Adept in tools for process mapping, project tracking, and data analysis. Adaptability & Teamwork: Resilient under pressure, adaptable to shifting priorities, and a strong team collaborator. Analytical mindset with the ability to translate data into insights for improvement. Capable of working on multiple projects simultaneously with clarity and efficiency.

You will be responsible for requirements elicitation, understanding, analysis, and management. This includes comprehending the project's vision and requirements, contributing to creating supplemental requirements, and developing low-level technical specifications for a specific platform or service solution. Your role will involve project planning, tracking, and reporting. You will estimate tasks and resources needed for designing, building, and testing assigned code modules. Additionally, you will assist in creating detailed project schedules, evaluating risks, and adjusting priorities based on unresolved issues. It will be essential to ensure that project modules are progressing according to schedule and quality standards, communicating regularly with the team, and participating in project review meetings. In the design phase, you will create detailed designs for assigned pieces, ensuring they meet business requirements. You will also submit designs for review and incorporate feedback from the team. For development and support, you will build high-priority and complex systems according to functional specifications, detailed designs, and coding standards. Peer code reviews and compliance checks will be part of your responsibilities to maintain code quality and efficiency. During testing and debugging, you will participate in test design walkthroughs, conduct impact analysis, and assist in problem-solving activities. Documentation review, maintenance, and adherence to project processes and best practices will also be crucial aspects of your role. As a technical subject matter expert, you will support the internal team in system functionality and approach. You will conduct training sessions to enhance team skills and maintain knowledge repositories for continuous learning and development in relevant domains. This position can be based in Chennai or Gurgaon. It requires a proactive approach to process management, adherence to SDLC, and compliance with established policies and methodologies to ensure efficient project delivery and resource management.,

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Oversee and support process by reviewing daily transactions on performance parameters. Review performance dashboard and the scores for the team. Support the team in improving performance parameters by providing technical support and process guidance. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Ensure standard processes and procedures are followed to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests. Avoid legal challenges by monitoring compliance with service agreements. Handle technical escalations through effective diagnosis and troubleshooting of client queries. Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements. If unable to resolve the issues, timely escalate the issues to TA & SES. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions. Troubleshoot all client queries in a user-friendly, courteous and professional manner. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business. Organize ideas and effectively communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client. Mentor and guide Production Specialists on improving technical knowledge. Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist. Develop and conduct trainings (Triages) within products for production specialist as per target. Inform client about the triages being conducted. Undertake product trainings to stay current with product features, changes, and updates. Enroll in product-specific and any other trainings per client requirements/recommendations. Identify and document most common problems and recommend appropriate resolutions to the team. Update job knowledge by participating in self-learning opportunities and maintaining personal networks. Ensure all product information and disclosures are given to clients before and after the call/email requests. Avoid legal challenges by monitoring compliance with service agreements. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Responsible for operations of the Alloy Wheel Manufacturing Unit. Strategic planning, process control & team leadership. Lead overall shop floor operations including casting, machining of alloy wheels.Execute strategies to achieve production targets. Required Candidate profile Responsible for operations of the Alloy Wheel Manufacturing Unit. Strategic planning, process control & team leadership.

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

Functional Skill- Responsible for all the flowcharts running in every business process. All the steps in a flowchart to get work done in a specific timeline. Her main tasks are to provide all the relevant information with everyone in the workflow.

The purpose of this position is to supervise shift operations of Value stream / Sub Value streams, manage & motivates shop-floor associates, facilitates efficient value creation, mentors entry level associates, coaches & develop associates, ensure conformance to safety, quality & shop-floor standards, maintain IR & shop floor discipline, follow deviation management & continuous improvement to achieve targeted operational results. Production Management :Organize production setup as per production schedule, assign task to associates, follow standard procedures, methods, BPS & work instructions, adapt & steer primary production activities to fulfil SQCD targets of the shift. Daily shop Management:Conduct & document checks / LPC to ensure conformance to safety, quality & shop-floor standards. Record shift events (attendance, breakdowns, quality issues, criticality, performance, etc). Summarize shift events & performance and handover to next shift FLM to ensure seamless production continuity Performance Management:Track production performance and efficiency KPI (OEE, FPY, scrap, tool life, levelling, fulfilment, etc. ), identify and record deviations, collaborate with CFT members or escalate impediments to define & ensure execution of corrective actions to restore & stabilize targeted performance conditions Communication & collaboration:Organize & lead daily meetings (shift, SQCD, etc) with associates, CFT members, managers, vendors, etc, to communicate relevant topics, e. g. company initiatives, goals, challenges & success, projects, discipline, performance, etc, to uphold transparency, productivity & good working relationship. Employee & industrial relation:Engage proactively with associates to sustain an open forum for them to voice their concerns, grievances, etc. Clarify, advice, counsel, resolve or raise topics to superiors in a fair, transparent & amicable manner to safe guard interests of associates & management and build a progressive work environment. Continuous improvement and change initiatives:Motivate and coach associates into active engagement of learning, problem-solving & identifying potentials in manufacturing for Kaizens, suggestions on SQCD to enable operational excellence. Implement organizational change initiatives to bring transformational improvements to VS performance. Coaching & skill development:Organize and train new associates for the production lines. Track & monitor skill levels of existing associates. Organize, train and coach them to understand the requirements and reasons behind various processes, procedures & controls planned to ensure safety, efficiency and defect free production. Process management:Follow defined manufacturing process standards i. e. drawings, PDS, SPC, PFEP, Gauge validity and conduct checks to confirm release of manufacturing during Shift start / Change over and execute defined deviation management if needed to ensure defect free production. Management reporting:Compile, consolidate and report shop floor deliverables e. g. SAP reporting, input hours, rejection qty, down-times, to enable management to visualize actual performance e. g. cost review, inventory, order tracking, associate payment, maintenance, budgets, etc. to accordingly steer business performance.

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes. Process Manager Roles and Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policiesare adhered to, in the program Work closely with Business on calibration process for performance management system Understand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever required Monitor & govern Performance Coaching & Improvement process for bottom performers in the program Carry out career and capability development programs for identified group of A-PM pool Attrition management for the program/process Target Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually HR Reach out Connect one-on-one with Analyst- Manager pool during the pulse check Govern leadership connects for the program Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program Coach employees for them to invest in their capability building Performance Appraisal and Career Planning Conduct sessions to educate employees on Performance Management System Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines Guide & sensitize managers with evaluation process Close appraisal calibration with Business HR Ops Compliance Conduct exit interviews of Analyst-Process Manager within timelines Timely closure of Bottom Quartile Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified Tracker Updating and Reporting Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels Minimum Qualifications Graduate + MBA Overall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry

Key Objective of the Job: As Sales Manager, you are responsible to lead generation, good interpersonal skill, good communication skills, Liaison with other function, dealership management, assist BDMs for their daily functions. Key Deliverables: Lead generation Ensure necessary leads are generated through CRE's and channel partners/open market Customer relationship management Develop and maintainrelationship with existing and potential customers Educates customers with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer relationship management Maintain relationship with local dealerships, TML dealers and local territory managers of TML Data management Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to Zonal Sales head Team Management: Manage a team of BDMs including target setting, dealer allocation, and performance management Training and guiding BDMs Ensure all BDMs and dealer sales team are aware of policies related to TMF product offerings Makes sure self and team adheres to the team's expectations and guidelines, fulfills teams responsibilities, demonstrates personal commitment to the team Education Qualification: Preferably Graduate Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Fostering Synergy People Leadership Hiring Parameters: Good communication skill Compliance Orientation Process Management Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Develop and maintain pricing models (Deal Calculators) to support data-driven pricing decisions. Conduct profitability and margin analysis on different services to optimize pricing and revenue. Track and report on key pricing performance indicators, including revenue, margins, charge out rates, pyramid etc. Collaborate with the sales and delivery teams to support the development of pricing proposals. Present pricing recommendations and performance insights to cross-functional teams, including sales, delivery and pre-sales Identify and implement process improvements in pricing data collection, analysis, and reporting. Leverage data analytics and visualization tools to improve the efficiency and effectiveness of pricing insights. Monitoring and reporting on pricing performance and competitiveness Preferred candidate profile: MBA in finance or CA with 2-3 years of prior experience in a similar role including exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation In-depth knowledge of BI tools (Tableau, Cognos, etc) Strong understanding of pricing strategies and concepts, analytical and quantitative skills, with experience in financial modelling and data analysis. Proficiency in Microsoft Office tools

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.