6493 Process Management Jobs - Page 22

Execution of Data and AI Strategy Support the identification and prioritization of key areas where AI and data can have the most significant impact, working with the cross-functional teams to address challenges. Help with communication and coordination between business and technology teams to ensure that AI and data initiatives align with business objectives Track Project Progress Assist in ensuring data and AI projects stay on track according to established timelines and goals by managing progress updates and providing operational support. Help ensure alignment between the enterprise data, AI, and technology teams, tracking milestones and progress towards common goals. Support business team...

As a Territory Sales Manager, your role involves various key responsibilities and qualifications: **Role Overview:** You are responsible for lead generation, demonstrating good interpersonal and communication skills, liaising with other functions, managing dealerships, and supporting Business Development Managers in their daily functions. **Key Responsibilities:** - Lead generation: - Ensure necessary leads are generated through BDMs and channel partners/open market - Customer relationship management: - Develop and maintain relationships with existing and potential customers - Educate customers with information to enhance their understanding of issues and capabilities - Assist customers in a...

As an Integration Engineer at Ericsson, you will play a crucial role in managing and implementing integration services. Your primary responsibility will be to execute test cases to verify the flow and function of integrated systems while ensuring compliance with group directives, legal requirements, and financial obligations. Additionally, you will be instrumental in maintaining and implementing E+OHS, data security, and privacy processes globally and locally. Key Responsibilities: - Support presales activities by providing analytics and integration strategies to enhance commercial engagements. - Define integration strategies based on contract requirements to deliver exceptional customer val...

As a Manager Operations/Quality, your role will involve managing operations across Life & Pension sub-processes such as PRSA, ARF, S&I, Claims, and Servicing. You will be leading domain-specific Centers of Excellence (CoEs) for New Business and Servicing, ensuring process adherence, SOP compliance, and quality assurance across delivery teams. Additionally, you will drive training, knowledge management, and SME development using GenAI tools like dC.iKnow and dC.iGenie. Collaboration with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness will also be a key part of your responsibilities. Supporting transition activities including KT, ramp-up, and monitored production...

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement ...

As a Cash & Collateral Management Representative at our company, you will perform relatively complex assignments that have a direct impact on the business by ensuring the quality of tasks or services provided. You will work under little to no direct supervision and may service an expansive array of products/services. Your role will involve applying working knowledge of technical and professional principles and concepts, as well as in-depth knowledge of team objectives. You will understand how your assigned duties contribute to the work of the team/unit and coordinate efforts and resources to achieve the function's objectives. Your responsibilities will include ensuring the quality and servic...

Role Overview: As a Strategic Unit Manager at Standard Chartered, you will be responsible for providing strategic direction, guidance, and leadership to ensure the formulation and performance of a unit that aligns with the overall global WRB and contact center strategy. Your role will involve managing inbound tele-service, tele-sales, and governance across products and segments. Key Responsibilities: - Manage teams/COE to deliver on key performance metrics, encouraging, empowering, and guiding team leads to achieve business goals. - Supervise the team to ensure consistent delivery of customer delight and resolution of queries or problems. - Focus on meeting KPI targets and maintaining the co...

Role Overview: As a member of the Trust & Safety team at Google Ads, your main objective will be to identify and tackle major challenges that threaten the safety and integrity of the products. Utilizing your technical expertise, problem-solving skills, user insights, and effective communication, you will work towards safeguarding users and partners from abuse across various Google products. In this role, you are expected to think strategically, work collaboratively, and uphold ethical standards. Your responsibilities will involve collaborating globally with Google engineers and product managers to swiftly detect and combat abuse and fraud cases, ensuring user trust in Google's services. Key ...

What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoic...

As an Assistant Manager Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure that ...

As a Project Manager, you will be required to provide functional/technical expertise. Partner and collaborate with cross-company stakeholders and teams such as Client HRIT / HRIS, Workday, extended stakeholders and Delivery Excellence to develop delivery plans that balance scope, time, and quality as well as validates, launches, supports, and monitors new features Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies, tracks, and resolves issues to ensure meeting commitments and project success Lead the end-to-end setup process for the HCM modules in Workday, which includes data extraction from HRIS systems, build and configure...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents ...