3462 Process Management Jobs - Page 22

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WSiC-IoT platform. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow Service Portal. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud AWS Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years.

We are seeking a detail-oriented and proactive Operations Manager to oversee and streamline our logistics, artwork handling, inventory, and gallery maintenance. Planning and scheduling movements for all exhibitions, art fairs and shows across Delhi.

As a Process Manager at eClerx, you will play a crucial role in ensuring a balance in HR and Operations communication within the program. Your primary responsibilities will include carrying out HIPO development and Career discussion programs, monitoring and managing Performance Improvement Plans (PIPs) for underperforming employees, and overseeing attrition management for the program/process. Your goal will be to reduce the Grievance Level to zero percent while also planning and organizing fun on-floor events and conducting pulse meetings for the Analyst/Senior Analyst pool. Additionally, you will be responsible for organizing MTMs, overseeing the 90-Day On-boarding program, and ensuring that employees attend Knowledge Management training programs. You will play a key role in conducting sessions to explain the concept of Performance Appraisals within the organization, assisting new managers in evaluating their subordinates, and conducting exit interviews within specified timelines. Timely closure of PIP cases and resolution of background verification discrepancies for employees in the program will also be part of your responsibilities. In addition to your operational tasks, you will be required to update and maintain various trackers such as grievance and PIP trackers in real-time. You will also be responsible for creating necessary reports and dashboards for each program/process area and driving Rewards & Recognition initiatives to motivate and acknowledge contributions and achievements. To be successful in this role, you should possess a degree with a minimum of 5 years of experience in HR Business Partner role. You should have a good understanding of performance appraisal, succession planning, stakeholder management, and employee engagement activities. Proficiency in Excel, experience in preparing trackers, strong communication skills, both verbal and written, and strong analytical abilities are essential requirements for this position. Your experience in using data to make informed decisions will be critical in driving the success of the program.,

You will be responsible for leading a team of at least 5 engineers, demonstrating core skill expertise in one of the IT functions such as Network Specialist or Server Specialist. With a minimum of 5-7 years of experience, you should possess good diagnostic skills, strong comprehension abilities, and the capability to communicate effectively in English, Hindi, and the local state language. The role will require you to work in the field and operate in a target-oriented environment. Your qualifications should include a BE in Engineering, Diploma in Engineering, or BSC. Proficiency in process management is essential for this role. Additionally, possessing certifications such as PMP and ITIL would be advantageous.,

As a member of our Tax Reporting team at Macquarie, you will be part of a dynamic and collaborative environment where you will be responsible for various tax-related tasks. This includes the preparation of corporate income tax, indirect tax, and employment tax returns, as well as tax provisioning and reconciliation of tax balance sheet accounts. Additionally, you will be involved in reporting and analyzing the group's effective tax rate. Macquarie values diversity and empowers its employees to explore a wide range of possibilities. Operating in 31 markets with 56 years of unbroken profitability, Macquarie offers a supportive and friendly team environment where every individual's contribution is valued, regardless of their role. In this role, you will need to possess a CA, CPA (or equivalent) qualification along with 6-8 years of experience in a finance or tax reporting role. Global experience across EMEA in tax accounting/provisioning and compliance roles, as well as familiarity with IFRS, is preferred. Strong process management, people management skills, and a sense of ownership of key deliverables are essential. Excellent verbal and written communication skills, along with a good understanding of data flows, source systems, and general ledger, are also required. Financial Management, People, and Engagement (FPE) at Macquarie is a key department that provides a single interface for the Group's businesses in areas such as people, strategy, communications, and financial management. FPE comprises two pillars - Financial Management and People and Engagement. It is responsible for managing the Group's financial, tax, and treasury activities, as well as strategic priorities. FPE also focuses on fostering Macquarie's culture through people and community engagement strategies while engaging with stakeholders to protect and promote the company's reputation globally. Macquarie is committed to diversity, equity, and inclusion and aims to provide reasonable adjustments to individuals who may require support during the recruitment process and in their working arrangements. If you need additional assistance, please let us know during the application process. If you are inspired to contribute to a better future and excited about the opportunity to work at Macquarie, we encourage you to apply for this role.,

As a Placement Drive Manager at our organization, you will be responsible for overseeing the end-to-end placement processes for assigned recruiter accounts while ensuring adherence to timelines and quality standards. Your key responsibilities will include planning and executing placement logistics, such as interview schedules, assessments, and candidate lists, in coordination with hiring teams and internal stakeholders. You will serve as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt query resolution. Collaboration with student-facing and operations teams will be crucial to ensure that students are well-prepared and responsive throughout the placement process. You will be expected to track and analyze performance data, including interview conversion rates and recruiter feedback, in order to identify trends and areas for improvement. Building and nurturing recruiter relationships through consistent delivery and trust-building will also be a key aspect of your role. As part of the role, you will need to identify opportunities to enhance efficiency in daily processes to improve stakeholder experience. Utilizing tools, software, and platforms to automate processes and minimize human intervention will be essential to ensure flawless delivery of the placement cycle. Furthermore, you will collaborate with the product team to introduce innovative platform features and enhance operational efficiency. Successful candidates for this role will demonstrate prior experience in process management, relationship building, operations, or similar customer-facing roles. Experience in managing career services, placements, or corporate relations in an educational institution would be advantageous. In this role, success will be defined by your ability to quickly grasp all current placement processes, tools, and workflows within the first month. By the second month, you should be able to independently manage 3-4 recruiter accounts with high student participation and prompt query response times. Additionally, identifying process gaps and implementing improvements, maintaining Recruiter and Student Net Promoter Scores, and driving automation initiatives will be key milestones for success beyond the initial months. Join us at our organization, backed by eminent investors such as Phanindra Sama, Sudhakar Pasupunuri, Amit Kumar Agarwal, Saurabh Garg, Akhil Gupta, Sujayathi Ali, Doreswamy Nandkishore, Pallav Jain, and Sarfaraz Khimani, and play a vital role in shaping the future of placement processes and relationships within the educational sector.,

You should be capable of handling a team of 10-15 Tele callers effectively. Your primary responsibilities will include generating appointments from digital enquired leads, motivating and driving the tele callers efficiently in a high-pressure environment, and managing the end-to-end process of the lead cycle. Your role will also involve driving the team to generate daily appointments and achieve monthly targets. To excel in this position, you must be an expert in MS-Excel for making reports and have prior outbound team handling experience, preferably in industries like Timeshare, Hotel, NBFC, banking, or Insurance. Being aggressive and goal-oriented is a must, as you will be responsible for driving the TME Incentive Scheme aggressively. You will report to the Branch Manager or Regional Manager. The ideal candidate should be a graduate with language proficiency as required by the region. You should have a minimum of 2-3 years of telemarketing experience, preferably 5-6 years overall. Experience in working with lead management software, outbound calls, revenue generation, digital processes, and manpower management will be an added advantage. The compensation for this position includes a salary as per industry standards along with incentives and travel allowance. If you meet the above requirements and are interested in this opportunity, please apply in confidence by emailing us at hr@cluboxygen.net.,

As an Area Sales Manager in the FMCG industry, you will be responsible for managing sales infrastructure, downstream logistics, sales and operations planning, sales support activities, talent management, and various other key responsibilities to ensure the growth and success of the business. Your educational qualification should be an MBA or Graduate degree, coupled with 2-8 years of relevant sales experience. It is essential for you to possess competencies such as understanding of channel sales and distribution operations, leadership, communication, IT skills, business development, process management, negotiation skills, and market execution. In your role, you will need to develop and implement a strategic sales and distribution plan based on regional sales manager priorities. This involves analyzing potential areas for business growth, evaluating and appointing authorized wholesalers, and coordinating with various internal stakeholders for effective sales infrastructure management. You will also be responsible for managing downstream logistics, ensuring availability of products at the AW level, improving channel financing, and enhancing A/W satisfaction to meet defined performance norms. Furthermore, your role will require you to actively participate in sales and operations planning, design sales support activities, manage talent by setting KRAs for the team, conducting performance reviews, and coordinating recruitment activities with HR. Additionally, you will be involved in various other responsibilities such as report preparation, consumer promotions, business solution development, annual budgeting, customer complaint handling, and managing market returns. This is a full-time, permanent position that offers benefits including health insurance and provident fund. Join us in this challenging yet rewarding role where you can contribute to the growth and success of our business in the FMCG sector.,

The SME Transaction Monitoring (TM) role involves overseeing and managing the TM files process, providing guidance, and ensuring compliance with regulatory standards. Your expertise, knowledge, and experience will be utilized to maintain files to the required standards and ensure adherence to business processes and policies. It will be your responsibility to ensure that the quality SLA is met by correctly applying processes and policies throughout. Additionally, you will manage the quality control process and the framework supporting it to ensure effective completion.,

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb Capability Center: Airbnb Capability Centre was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals. Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun, and we welcome all with open arms. The Community You Will Join: The Difference You Will Make: A Typical Day: - Review and investigate alerts or cases escalated from various sources to provide supporting documentation and narratives to aid with determining if activities are unusual or out of character. - Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames for TMIR. - Leverage open and closed source systems to decide potential matches in the relating queues. - Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc. - Gather relevant and applicable on and off-platform data and objective information to support a subjective determination to support a case through its lifecycle. - Prepare detailed reporting to support independent decisions & justification for escalations and de-escalations including extensive supporting documentation and comprehensive narratives. - Assist in the assessment of potential risks, patterns, and trends based on case review and investigations completed. - Assist and support leadership with procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager. - Identify accurately and escalate compliance risks and opportunities to the Compliance Management. Your Expertise: - Bachelors Degree or Technical Equivalent. - Strong systems thinker. - Superior communication skills both written and verbal. - Strong ability to think clearly and rationally in order to understand logical connections between various data points. - Strong problem-solving skills with an emphasis on adaptability and resilience. - Ability to clearly articulate complex case patterns. - Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually. - Ability to work closely and build trust with your team and other teams. - Exceptional organization and process management ability. - Ability and desire to work in a fast-paced environment. - Familiarity with SQL, excel, and data querying skills is a huge preference. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: - Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise. - Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings. - Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. - Confidentiality & Security: Employees are responsible for protecting Airbnb's Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.,

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentations during client visits. Additionally, experience with leading geographically separated customers and onshore-offshore teams is preferred. Your key responsibilities will include being a Process Subject Matter Expert, overseeing the entire management of the ITIL SIAM processes, and ensuring that supporting tools are aligned with the processes. You will be responsible for process governance, ensuring SLAs and KPIs are being met, and providing solutioning estimations aligned with the delivery scope of work. As part of your role, you will act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates. You will establish and communicate the process mission, goals, and objectives to all stakeholders, while documenting and maintaining the process and procedures. You will also be responsible for resolving any cross-functional departmental issues and ensuring proper staffing and training for execution. Furthermore, you will be expected to develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on the effectiveness of the process to senior management, as well as focusing on Continual Service Improvement (CSI) and collaboration with customer organizations, will be essential. In terms of technical requirements, you should be proficient in ITIL V3, ITIL V4, and SIAM practitioner professional certifications, as well as have expertise in process management and process design reengineering. In addition to the above responsibilities, you will lead a team of 4-5 Process Managers and Consultants. Preferred skills for this role include knowledge in IT architecture, service management, change management, incident and request management, service operation, and SIAM. If you possess the required qualifications and skills, and you are looking for a challenging opportunity in IT operations management with a focus on ITIL processes, this role may be a great fit for you.,

The Deputy Manager (Call Center Operations) role based in Mumbai involves managing both the front end and backend teams of the call center operations. You will be responsible for implementing call center training, quality processes, and monitoring team performance metrics such as Service Level, AHT, NPS, and call quality. Your role will also entail overseeing end-to-end customer contact processes to enhance customer experience, working closely with CRM teams to improve upfront resolutions, and proposing automation solutions to enhance efficiency. Developing partnerships with internal and group teams to expedite issue resolutions and recommend product improvements will be a key aspect of your responsibilities. You should possess the ability to conduct qualitative and quantitative analysis to derive meaningful insights and ensure timely resolution of customer service tickets. The ideal candidate for this position should have experience in call center operations, team management, process management, CRM, and proficiency in MS Office tools such as Excel and PowerPoint. In return, we offer a positive and proactive work environment that encourages productivity and innovation. You will be part of a dynamic and evolving space where change is constant, and adaptability is essential. Our inclusive culture values diverse perspectives in decision-making processes. You will have the opportunity to learn cutting-edge concepts and innovations in an agile startup environment with a global reach. Additionally, you will have access to over 5000 training courses from renowned learning partners like Harvard, Coursera, and Udacity to support your professional growth and development. Salary Range: 9,00,000 - 10,50,000 per year. Join us in our commitment to building a diverse and inclusive workforce.,

The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation including Voice, Email, Chat, Chatbot & Social channels of support in the Americas. You are responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve customer experience, and maintaining positive relationships with internal and external business partners. It is critical for you to have a keen eye for detail and drive continuous improvement using actionable insights from day-to-day operations. Your key accountabilities include leading the team to ensure safe and silent run for the team's processes, managing deadlines to ensure highest quality activities that affect customer relationships, conducting regular performance discussions and career development plans with direct reports, prioritizing monthly team meetings, developing skills and knowledge of team members, providing escalation for any team issues, monitoring Key Performance Indicators aligned to Service Level Agreements, collaborating with other team leaders, adhering to EMS/QMS Systems tasks, serving as a single point of accountability for projects or change requests, maintaining relationships with key collaborators and service providers, developing and controlling processes and procedures to company standards, collaborating with business partners to support new business or supply disruption, delivering cost-effective accounting and control to customers, and aligning team members with HSSE policies and procedures. In addition, you are expected to constantly scan for improvement opportunities, collaborate at a high pace while managing risks, promote Agile methodology, think Digital Delivery first, build capability within teams, and demonstrate BP's values and behaviors. The crucial experience required for this role includes a Bachelor's degree or equivalent with 10+ years of experience in the Customer Service industry, 6-8 years of people management experience in Customer Service, experience in managing omnichannel operations, coaching and leading high performing teams, and effective communication skills. Key competencies for this role include strategic orientation, global awareness, general leadership and decision-making skills, change management experience, understanding of customer needs and behaviors, building effective relationships, cross-functional mindset, people management and development experience, and identifying and implementing continuous improvement opportunities. Desirable criteria include proficiency in Microsoft Office, experience in Genesys/Avaya/Nortel telephony & email workflows, managing chatbot & social media operations, using technical tools, interpreting systems and integration, analytical skills to review metrics and drive performance, financial accounting skills, and maintaining sound relationships with collaborators and service providers. The role provides reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Negligible travel is expected, and relocation assistance within the country is available. The position is a hybrid of office and remote working.,

Zeal Connect is looking for Process Lead to join our dynamic team and embark on a rewarding career journey Process Analysis:Identify and document existing processes within the organization Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement Process Improvement:Design and implement improvements to streamline processes, reduce waste, and enhance productivity Introduce best practices, automation, and technology to optimize processes Standard Operating Procedures (SOPs):Develop and maintain standardized operating procedures to ensure consistency and quality in processes Train and educate employees on SOPs to ensure compliance Data and Performance Metrics:Define key performance indicators (KPIs) to measure the success and effectiveness of processes Collect and analyze data to track performance and identify areas for improvement Quality Assurance:Ensure that processes align with quality standards, regulatory requirements, and industry best practices Implement quality control measures and conduct audits as needed Team Collaboration:Collaborate with cross-functional teams to gather input, feedback, and insights related to processes Facilitate communication and cooperation among various departments Change Management:Manage and guide employees through process changes and improvements Address resistance and provide support for the adoption of new processes We are looking for a competitive, innovative, and driven individual to join our team as a Process Lead. Experience: 34 years in Operations or Business Process Management Basic Requirements: Graduate/Postgraduate in

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Responsibilities: * Conduct call audits & pitch development * Ensure quality control through process improvement & management * Oversee call center training & support * Manage call monitoring & quality assurance processes Provident fund

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. About the Role: The Product Support Architect is a highly skilled individual contributor responsible for resolving complex technical issues impacting ABBYY s enterprise customers. This role combines deep product expertise with advanced troubleshooting capabilities to diagnose root causes, identify workarounds, and develop sustainable solutions in close partnership with Product, Engineering, Support, and Customer Success teams. As a subject matter expert in ABBYY s intelligent document processing (IDP) solutions, the Product Support Architect plays a critical role in stabilizing high-priority accounts, enabling product adoption, and reducing long-term support burden. This is not a managerial position but rather a senior technical role that demands hands-on problem-solving, architectural insight, and customer-facing communication. Responsibilities: Act as a technical escalation point for complex product issues affecting enterprise customers. Investigate and resolve high-impact escalations through in-depth root cause analysis and solution design. Partner with Support, Product, and Engineering teams to identify, prioritize, and validate fixes, workarounds, or configuration changes. Collaborate with Technical Account Managers, SDMs, and Customer Success to align technical resolution with broader account goals. Provide clear, technically sound communications to internal and external stakeholders, including executives. Author customer-facing documentation, including workaround guides, solution overviews, and incident retrospectives. Support continuous improvement by identifying patterns and feeding insights into product supportability and roadmap planning. Maintain detailed recovery records using JIRA, Salesforce, and related systems. Contribute to refining escalation handling processes, workflows, and internal best practices. Required Skills and Experience: Deep technical understanding of SaaS platforms, solution identification, and enterprise support models. Proven expertise in ABBYY technologies (FlexiCapture, Vantage, FRE, etc.) or similar intelligent document processing platforms. 9-12years of experience in Technical Support, Professional Services, Solutions Architecture, or Product Support in a B2B or enterprise SaaS environment. Track record of successfully resolving high-severity product issues or managing complex technical escalations. Strong troubleshooting, systems analysis, and diagnostic skills across cloud and hybrid environments . Excellent communication skills with the ability to translate complex technical issues to both technical and non-technical audiences. Experience working cross-functionally in a global environment with Support, Product, Engineering, and Customer Success teams. High customer empathy and a proactive, problem-solving mindset. Proficiency with tools such as JIRA, Salesforce, Confluence, and remote diagnostic utilities. Preferred Qualifications: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related technical field. Certification in ABBYY technologies (e.g., FlexiCapture Developer or Vantage Certification). Experience with automation, OCR, IDP, or similar document-centric technologies. Certifications in ITIL, PMP, or other service and process management frameworks. #LI-PB1 Join ABBYY, and you will: Love how you work We provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work with We are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work on We are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYYs market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

AM/Manager This role involves real estate consulting with a focus on research, financial modeling, and project planning. Key responsibilities include market analysis, feasibility studies, and funding support. The candidate will coordinate projects, prepare client-ready reports, and ensure quality control. Strong financial and technical skills, along with client engagement, are essential. About The Role: Research and Data Collection: Assist in gathering data on demographics, land use, real estate development, and benchmarking for project planning and decision-making. Real Estate Analysis: Conduct market research to understand local real estate trends, property values, and zoning regulations. Assist in evaluating potential sites for development, considering factors such as location, access, and community impact. Help prepare feasibility studies to assess the potential profitability of proposed developments. Financial Analysis: Support the financial assessment of projects by analyzing budgets, funding sources, and cost estimates. Assist in preparing financial models to evaluate project viability, return on investment, and funding requirements. Help the client to seek funding for the project and interact with various funding agencies. Documentation Support: Help prepare reports, presentations, and documentation for project stakeholders, ensuring clarity and accuracy. Site Visits and Assessments: Participate in site visits to collect information, assess conditions, and observe project impacts firsthand. Technical Support: Provide assistance in using planning software or tools for modelling and analysis, such as GIS or project management software. Project Coordination: Help coordinate project schedules, track timelines, and ensure that team members are meeting their deadlines. Quality Control: Assist in reviewing project documents and outputs to ensure they meet quality standards and comply with regulations. Learning and Development: Actively seek opportunities to learn from senior team members about urban planning, financial analysis, real estate principles, and best practices. About Candidate: MBA (Finance) or Master s degree in relevant field, including business and related development sector / CA / CFA and/or bachelor s degree in architecture / civil engineering / urban planning / Minimum of 4-5 years of relevant consulting experience in real estate consulting and valuations, preferably with IPCs, NBFCs, real estate developers, or Big 4 firms. Proactive engagement with clients is essential. Focus on financial and economic modeling, including expertise in financial modeling for valuations (DCF, cost-based, asset-based, etc.) and financial statement preparation/analysis for development consulting. Experience in transaction advisory, including PPP transactions, bid process management, and real estate project management. Ability to prepare and present reports and concepts to clients and senior management. Why join Cushman & Wakefield As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from. Being part of a growing global company. Career development and a promote from within culture. An organisation committed to Diversity and Inclusion We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

Job Title AM/Manager Job Description Summary This role involves real estate consulting with a focus on research, financial modeling, and project planning. Key responsibilities include market analysis, feasibility studies, and funding support. The candidate will coordinate projects, prepare client-ready reports, and ensure quality control. Strong financial and technical skills, along with client engagement, are essential. Job Description About The Role: Research and Data Collection: Assist in gathering data on demographics, land use, real estate development, and benchmarking for project planning and decision-making. Real Estate Analysis: Conduct market research to understand local real estate trends, property values, and zoning regulations. Assist in evaluating potential sites for development, considering factors such as location, access, and community impact. Help prepare feasibility studies to assess the potential profitability of proposed developments. Financial Analysis: Support the financial assessment of projects by analyzing budgets, funding sources, and cost estimates. Assist in preparing financial models to evaluate project viability, return on investment, and funding requirements. Help the client to seek funding for the project and interact with various funding agencies. Documentation Support: Help prepare reports, presentations, and documentation for project stakeholders, ensuring clarity and accuracy. Site Visits and Assessments: Participate in site visits to collect information, assess conditions, and observe project impacts firsthand. Technical Support: Provide assistance in using planning software or tools for modelling and analysis, such as GIS or project management software. Project Coordination: Help coordinate project schedules, track timelines, and ensure that team members are meeting their deadlines. Quality Control: Assist in reviewing project documents and outputs to ensure they meet quality standards and comply with regulations. Learning and Development: Actively seek opportunities to learn from senior team members about urban planning, financial analysis, real estate principles, and best practices. About Candidate: MBA (Finance) or Master s degree in relevant field, including business and related development sector / CA / CFA and/or bachelor s degree in architecture / civil engineering / urban planning / Minimum of 4-5 years of relevant consulting experience in real estate consulting and valuations, preferably with IPCs, NBFCs, real estate developers, or Big 4 firms. Proactive engagement with clients is essential. Focus on financial and economic modeling, including expertise in financial modeling for valuations (DCF, cost-based, asset-based, etc.) and financial statement preparation/analysis for development consulting. Experience in transaction advisory, including PPP transactions, bid process management, and real estate project management. Ability to prepare and present reports and concepts to clients and senior management. Why join Cushman & Wakefield As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from. Being part of a growing global company. Career development and a promote from within culture. An organisation committed to Diversity and Inclusion Were committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. INCO: Cushman & Wakefield