3462 Process Management Jobs - Page 21

Company: Marsh Description: Under limited supervision, administers policies and claims to serve as the contact between insurers and the insured . Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets. Adheres strictly to the Companys Quality practices and other systems and procedures to ensure the proper protocol is followed. Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) Works with Inplant Team Leaders and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes. Builds and maintains strong working relationships with internal and external stakeholders and maintains an awareness of the customer s business and insurance needs. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Branch Sales Product RESAL458 Job Title Branch Sales - Product Function Sales Reporting to Branch Sales 1. Purpose Responsible for driving the branch revenues of a product/ product category through effective sales process management 2. Key Responsibilities Responsibilities Operational Drive product revenues in the branch through the branch and area sales teams Implement product-specific sales and marketing plans for driving revenues, market share and profitability of the product in the branch Meet product yield targets in the branch; Identify issues, if any, and develop plans to meet the set yield targets Ensure that the branch achieves collections as per set logic remittance and DSO target Ensure updation of prospects details in saffire software package on a daily basis Communicate & interact with internal & external customers on service issues People Provide direction, guidance and support to employees within the product sales team in the branch to help them discharge their duties effectively Ensure that the product sales team in the branch is adequately staffed as per the manpower requirements 3. Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators 1. Growth in Branch Revenues % achievement on product-wise revenue targets in the branch Achievement of yield targets (Yield / piece) for the product 2. Drive Market Growth % increase in revenues from certain identified Industry Segments (e.g. Automotive, Life Sciences, etc.) / identified customers within the branch 3. Drive Sales capability, productivity and adherence to process Adherence to Sales KPIs 4. Ensure Effective Development of New Products Support in new Product Development and launch in region as per plan 5. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Save Job Senior Executive- Business Development (Aurangabad) Close the popup

Company: Marsh Description: Drives timely and accurate production/processing of complex documents/information (includes report preparation). Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems. Adheres to Company policies and performance standards and recommend improvements. Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Guy Carpenter Description: We are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Manager Fiduciary We re seeking a Manager Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers. We will count on you to: Core Accountabilities: Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries. Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools. Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work. Prepares, records and reports customer billing transactions emanating from broker ledger. Responds to requests from various stakeholders, and appropriately escalates issues. Develops strong client/market relationships providing value added service. Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio. Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues. Process Management: Have a sound end to end understanding of the business process Delivery as per company standards and continuous rigor on improving business performance Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success Manage migrations seamlessly This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution Risk & Compliance: Ensure Compliance adherence to internal and external regulators guidelines Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines. People Management: Manage capacity planning and forecasting Ensure leave policy as per business demands Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings Embed a continuous improvement culture by motivating & influencing teams to drive process improvement Participate in central projects and deliver as per the agreed objectives Financial & Operational Performance: Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders. Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc. to ensure we meet our Fiduciary responsibility in a regular and timely manner. Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries Responsible for managing available resources (people, process) effectively to ensure operational efficiency Knowledge and Skills: Excellent communication and leadership skills Organizational and time-management skills Decision making skills Problem solving skills Knowledge of Broking business and the Insurance terminologies. In-depth knowledge of performance metrics Ability to prioritize and handle multiple tasks/projects during peak volume periods Collaborative mindset across levels and teams Good command on MS Office applications (MS-Excel, MS-Word) Influencing Communication skills Analytical abilities Rigor and Agility What you need to have: 10+ years of experience in insurance / Re-insurance broking in the operations / finance areas Should have undertaken the responsibility of coaching / mentoring technical experts. In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required. Experience in Re-Insurance Broking Accounts/Fiduciary function. Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.) Experience influencing others indirectly to accomplish a goal. Experience handling multiple client requests. What makes you stand out Track record of successful fiduciary account management Client and/or market facing experience Adaptable communicator, facilitator, influencer and problem solver Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively CII Certification Past experience of leading a team of 10-15 members Proven Insurance domain knowledge in the entire General Insurance lifecycle Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Guy Carpenter , a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp .com , or follow on LinkedIn and X . Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business, the company s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture . Want to join the leader in AI-powered data security The sales team at Cohesity is on a mission to help organizations around the world find limitless value from their data. Our customer obsessed account executives are focused on building new businesses while expanding the value of Cohesity for existing customer. As an Account Executive, you will be an individual contributor focused on showcasing the value of Cohesity s products/solutions in South region, reporting to Director Sales- India and SAARC. This role will handle Enterprise accounts across verticals for Cohesity and be accountable for revenue targets. We are a passionate team of customer obsessed sellers with a desire to disrupt the way organizations think about data management across verticals. We are looking to expand our team of sellers that are excited about bringing endless value to their customers through simplifying the world of data management. HOW YOU LL SPEND YOUR TIME HERE Account Management: Managing and growing a portfolio of high-value enterprise accounts, including identifying new business opportunities within those accounts. Sales Process Management: Leading and managing the entire sales cycle for large deals, from initial contact to contract signing and beyond. Relationship Building: Establishing and nurturing strong relationships with key decision-makers at enterprise clients, building trust and rapport. Solution Selling: Understanding client needs and tailoring solutions to meet those needs, often involving customized product offerings or services. Negotiation and Closing: Leading negotiations, securing contracts, and closing deals to achieve sales targets. Reporting and Analysis: Providing regular sales reports and updates to management, tracking performance against key metrics, and identifying areas for improvement. Cross-Functional Collaboration: Collaborating with internal teams (e.g., marketing, product, engineering) to ensure smooth implementation and ongoing customer success. Proven Experience: Typically requires 12 + years of sales experience, with a strong track record of success in enterprise sales, especially within a specific industry or technology sector. Analytical and Problem-Solving: Ability to analyze data, identify trends, and develop effective sales strategies. WE D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING Post graduation preferably with an engineering background with 12+ years of experience Worked in MNC infrastructure. Have good communication and solution selling experience Handling State govt , PSU will be an added advantage. For information on personal data processing, please see our Privacy Policy . Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy . Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO management expertise, preferably from the automobile or EV sector, to ensure exceptional customer service, operational efficiency, and team leadership. Key Responsibilities Manage Call Center Operations: Oversee day-to-day operations of the Call Center support team handling customer queries, service requests, and post-sales support. Team Leadership: Supervise, mentor, and train BPO executives to deliver high-performance results and maintain high levels of productivity and morale. Customer Support Excellence: Ensure all customer interactions (calls, emails, chat, etc.) are handled professionally, empathetically, and within SLA timelines. Process Optimization: Identify operational gaps and implement process improvements to enhance efficiency and reduce costs. Service Coordination: Work closely with the on-ground service team to ensure customer complaints and service issues are resolved in a timely manner. Reporting & Analytics: Generate and analyze daily, weekly, and monthly performance reports, and provide strategic inputs to senior management. Technology Utilization: Leverage CRM and BPO tools to streamline operations, monitor performance, and drive customer satisfaction. Quality Assurance: Implement QA frameworks to ensure consistent service quality, compliance, and customer delight. Stakeholder Communication: Act as the point of contact between the BPO team and internal departments like Sales, Service, and Technical teams. Sales Training : Perform Trainings Camps of Retails Sales Staff at various Retails Locations from Time to time. Qualifications & Experience Bachelor’s degree in Business Administration, Operations, or related field (MBA preferred). 5+ years of BPO experience, with at least 2 years in a managerial role. Prior experience in the automobile or EV industry will be a strong advantage. Strong knowledge of CRM systems and customer support technologies. Excellent communication, leadership, and problem-solving skills. Proficient in English, Hindi, and Marathi. What We Offer Competitive salary and performance-based incentives Opportunity to work in a fast-growing EV brand Supportive work environment with growth opportunities Health and wellness benefits Application Instructions Interested candidates may send their updated CV with the subject line "Call Center Manager – Pune" to hr@daoevtech.com

Duties & Responsibilities: Contract Management Sharing and ensuring the quality of the Order Agreements, tracking and monitoring of process on behalf of theAccount Manager Ensure all contracts comply with company policies, legal regulations, and industry standards. Maintain a comprehensive contract database and ensure all contracts are up-to-date and accessible. Monitor contract performance and compliance, addressing any issues or discrepancies that arise. Manage contract renewals, amendments, and terminations in a timely manner. Identify potential risks associated with contracts and propose mitigation strategies. Collaborate with the CCM team and Account Manager to resolve any legal disputes or issues related to contracts. Work closely with internal stakeholders to understand their needs and ensure contract terms align with business objectives. Provide guidance and support to teams on contract-related matters and best practices. Prepare regular reports on contract status, compliance, and performance metrics. Maintain accurate and organized records of all contracts and related documentation. Prepare and deliver accurate contract status reporting (SAP/ServiceNow, Excel) reports on weekly/monthly basis for stakeholders and Customer. Follow-up on the Order Agreement signature process with different stakeholders. Functional Skills: Demonstrated Agile mindset and knowledge of Agile methodologies and concepts. End-to-end finance knowledge with a strong understanding of financial processes. Excellent command of English, both spoken and written, for effective communication. Customer service expertise and strong team player with team management skills. Flexibility in working hours and strong decision-making capabilities. Good analytical thinking and problem-solving experience. Experience with process change and the ability to execute process control mechanisms. Adaptability in people and process management. Qualification and Experience: Bachelordegree in Business Administration or a related field 5+ years of experience with 2-3 Years of exposure to contract management or financial domain. Excellent negotiation, communication, and interpersonal skills. Detail-oriented with strong organizational and analytical abilities. Experience working with cross-functional teams and managing stakeholder relationships. Proficiency in using SAP, ServiceNow, Excel, PowerPoint and other financial or reporting tools. Familiarity with data analysis tools and techniques. Proficient in contract management software and Microsoft Office Suite Having a basic understanding or exposure to AI tools would be a plus. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow. Note: Diversity of minds is an integral part of Allianzcompany culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

JOB DETAILS / ROLE PURPOSE: The person would be responsible for a variety of Integrity Screening related tasks including some or all of the following: Manage Integrity Screening for vendors, intermediaries and suppliers by sending them the questionnaire with 1st level check of the received answers, Data collection and duplicates cleansing/merging Prepare documents for AzP on-site compliance assessments. The pillar works on different tools where Compliance controls are embedded (Salesforce, Namirial, GE Tool that will be replaced by a new tool soon, ARIBA, etc.). Additionally, along with the above as a part of the Compliance function the person would also be responsible for a variety of Training Management related tasks including some or all of the following as adhoc tasks: Manage employee data and track completion of mandatory compliance trainings incl. training rollouts, participation tracking and follow-ups. Also facilitate the logistics of the in-person trainings, Degreed/Blended user mgmt. reporting on trainings. The person would report to Manager in Financial Services, COE and take work direction from a Manager in Global Office. This is a global role so the candidate would be supporting the Americas, APAC and Europe region for Compliance (ACAF COI). KEY RESPONSIBILITIES: GE Management: GE tool support, LEs onboarding and access rights requests management. Update of the GE tool access rights table and annual inventory of access rights. GE tool reporting and analytics provision, GE Dashboard preparation. GE requests monitoring, routing and follow up. GE tool support coordination with AZ Tech and AZ SE GC. SalesForce SIDD: SalesForce requests monitoring, routing and processing. SalesForce requests follow up. SalesForce requests reporting. Speak-Up Email Processing/Management CCMT Reporting: WBemails in speak up email box monitoring, routing and processing daily. CCMT Dashboard preparation. Statistics report on number of WB reports/emails monthly (via BKMS and Speak-Up email). Vendor Integrity Screening: VIS red flags requests routing and processing in ACAF GPG email box. SalesForce requests follow up. VIS requests statistics reporting. Hospitality and Sponsoring Assessment: Hospitality and Sponsoring assessment requests routing and processing in ACAF GPG email box. Hospitality and Sponsoring assessment requests follow up. Hospitality and Sponsoring assessment requests statistics reporting. Management of ACAF GPG email All requests (GE assessment, Hospitality assessment, Sponsoring assessment, VIS red flags, disclosure and management, ACAF KRIs check lists, Red flags in Books and Records check lists, ACAF Clauses and etc.) routing and assigning to the members of ACAF GPG. All request of ACAF GPG email box follow up with the members of ACAF GPG to be assessed and replied in timely manner. 1st level check of the received answers whether all questions have been answered. Support and updating of ACAF GPG Tracker with all requests coming to ACAF GPG email box. BKMS Tool Access Rights Management: LEs onboarding and access rights requests management. Update of the BKMS tool access rights table and annual inventory of access rights. AZP AC/AF page (on AZP Connect) content disclosure and update: Regular review of content on ACAF page and update of it on request of members of ACAF GPG. Annual COI Attestation: Support of Communications required to roll out Annual COI Attestation. Rollout of Annual CO! Attestation via Namirial to AZP employees. Monitoring of the signing off process of Annual COI Attestation in Namirial. Follow up emails to employees, HR and Line management if pending Annual COl Attestations. Annual COl Attestation processing and reporting weekly. COl Attestations signed off downloading, saving and keeping according to the folder structure and SOP for Annual CO! Attestation. AC/AF KRIs and Red flags in Books Records: e Support of ACAF GPG in communication to the 1% LoD Functions and Accounting Function to roll out annual exercises for ACAF KRIs monitoring check lists and Red flags in Books and Records. Support ACAF GPG in collection of the ACAF KRIs monitoring check lists and Red flags in Books and Records from ACAF GPG and saving them in the appropriate folders structure of ACAF GPG. Regular ACAF KRIs statistics preparation and provision. Trainings (Other Responsibilities): Participate in organization of trainings supported by ACAF GPG. Preparation of Trainings statistics report on request. Reporting on trainings. Handling of technical user requests. VISP, SIDD, CCMT Dashboard, GE Dashboard support and maintenance. Requests support related to projects managed by ACAF GPG. PROFILE KEY REQUIREMENTS: B.Com/M.Com/ CA/ MBA/ ICWA At least 3 years of experience, preferably in Compliance/ Organizational Management/ Audit/ Risk. Ability to undertake initiative and deliver quality results often with competing deadlines. Ability to work independently and autonomously yet still displaying strong team work ethics and attributes. Strong analytical, process management, structural thinking and implementation skills. Thorough understanding of business and financial implications of technical analysis. Strategic thinking and tactical problem solving; frame issues and create effective plans for execution. Strong professional presence, excellent interpersonal skills with ability to manage relationships both internal and external. Advanced verbal and written communication skills, high attention to detail is essential. Ability to prioritise tasks and meet set deadlines. Good working knowledge of Microsoft Excel (be able to work with macros and pivot tables), Word and PowerPoint. SOP and process flows creation (Visio). This is a global role so the candidate would be supporting the Americas, APAC and Europe regions so dealing with time zones will need to be managed. Everything will be done in English so a high level of verbal and written communication in English is mandatory. Additional Language (Not Mandatory): German (appreciated) or any other foreign language is a plus. . . Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Lets care for tomorrow.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notchservice quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Process Managerrole and responsibilities: Monthly provision finalization. Bank reconciliation. Monthly MIS reporting along with variance analysis. Monthly consolidation through Oracle & preparation of console MIS. Preparation of consolidated FS on quarterly and annual basis as per IND AS, inter-company reconciliation. Handling of audits (statutory and internal) Preparation of Related party schedules Analyzing intercompany transactions and preparing intercompany eliminations Preparing monthly schedules for control accounts such as salary payable, bonus payable, statutory liabilities etc. Technical and Functional Skills Program management skills, including managing details, and keeping multiple tasks/projects on track. Strong verbal, written, and interpersonal communication abilities. Strong analytical skills and experience using and presenting data to make decisions. (Excel) Strong instructional design skills, including evaluation methodologies; experience with global design.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Role and responsibilities: Process and monitor incoming payments and outgoing invoices. Reconcile accounts payable and receivable balances on a regular basis. Manage and maintain accurate records of all financial transactions. Resolve any billing discrepancies and respond to vendor inquiries. Prepare and process electronic transfers and payments. Assist with monthly, quarterly, and annual financial reporting and audits. Maintain vendor files and ensure all documentation is up to date. Coordinate with internal departments to ensure efficient invoicing and payment processes. Qualifications Bachelors degree in Finance, Accounting, or related field. 4+ years of experience in accounts payable and/or receivable. Strong knowledge of basic accounting principles and financial regulations.

The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Review tickets/order IDs base on input documents provided by client Communicate effectively to take appropriate steps to resolve customer's problems Checking status of services on account in client tools Updating order details status in internal as well as client tools Should be able to create daily report and share with client base Meet process expectations with high quality standards and adherence to SLAs Excellent multi-tasking and creative problem solving skills Ability to actswiftlyand decisively when dealing with critical situations ability toassess situations andinitiate appropriate action Works collaboratively with team & Project Manager to ensure timely delivery of project Technical and Functional Skills Bachelor's degree in any field with 2+years experience. Possess good working knowledge of Excel and PowerPoint Ability to develop and analyze ticket Proven ability to self-check work to ensure results are error-free Ability to communicate effectively with clients Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles & responsibilities: Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality. Seek to perform an independent quality check of client profile updates during Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth, KYC, Tax, US Indicia, Sanctions, PEP, Sustainability Risk, Reputational Risk and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Be the single point of contact / case manager for Team, on Periodic Review cases Be the Subject Matter-Expert (SME) in Focused Review processes, to assist with the implementation and delivery of continuous process/technology improvements Uphold the highest standards of control, always keeping data integrity and process controls in mind while carrying out day-to-day work Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates Report higher risk matters or regulatory questions to the Financial Crime Compliance team Engage business partners in Back Office, Compliance and Operations regularly, to enable effective collaboration in day-to-day work Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as required Assist with the continuous operational improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Clients strategic objectives and vision Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M. Com/MBA/PGDM 2 to 6 years' experience in AML Compliance & KYC within the financial services industry with experience in conducting due diligence. Sound business acumen - a practical and positive approach to meeting CDD/KYC requirements in a client facing environment. Knowledge of or experience in a professional services firm would be beneficial. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies with client Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment Strong knowledge of client structures typically used within the financial services industry. Knowledge of and a drive to stay up-to-date with industry developments in KYC/CDD. Strong verbal and written communicator with the ability to work as part of the client facing team and a track record for building positive relationships with colleagues. Proven analytical and problem solving mindset with an ability to develop innovative solutions, including the use of technology. Being able to influence change in processes and be proactive in finding solutions where requirements are unclear. Ability to think digitally about solutions to complex problems and use technology to drive efficiencies. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law At eClerx, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law. We believe that diverse perspectives strengthen our team and enhance our ability to serve our clients effectively.

The purpose of this role is to use creative abilities and research methods to improve existing products based on industry trends and develop new products to meet the needs of the companys target market. Responsibilities The incumbent should be responsible for Creations and applications of products developed as per opportunity briefs from customer. Should be able to handle cost optimization, raw material rationalization and process optimization for new products and existing products. Drive innovations and work with marketing for new product launches. Localization of global product recipes at target price. Providing inputs to the sales team on processing knowhow customer queries. Work with customers on processing technical solutions Application solutions designed based on users infrastructure and capability. Should have understanding of Snack/QSR/OFS processors processing equipment and process. Should have an understanding of different Snack/QSR/OFS substrate bases MARKET ORIENTATION Knowledge of snack industry, seasoning ingredient, Ingredient additives, HORECA, QSR etc. Understanding of B2C model, will be added advantages. Should have knowledge of trends and developments in the market, and end use of seasonings. Should have Sound knowledge of manufacturing process, machinery and equipment. Should have sound knowledge of local regulations related to the category. INFLUENCING RELATIONSHIPS Directly or indirectly maintains and pursues relationships, collaborates closely with senior level leadership. Champions our RD effectiveness framework and drives teamwork culture and alignment of goals. TALENT MANAGEMENT RESPONSIBILITIES Carries out Talent Management and supervisory responsibilities in accordance with Griffith Foods policies. Responsibilities include planning, assigning, and directing work; appraising performance. Coaching and development planning, motivating, rewarding, and disciplining employees; addressing complaints and resolving problems; interviewing, hiring, training, and retaining employees. Responsible for Creations and applications of products developed as per opportunity briefs from customer. To handle cost optimization, raw material rationalization and process optimization for new products and existing products PROBLEM SOLVING AND DECISION MAKING: Manages and/or oversees assigned research, projects and programs related to cost reduction, process improvements, line extensions, new product/process development and commercialization. Utilize project and process management best practices to deliver project results within target metrics, implementing a continuous improvement approach. Working Relationships: Internal Reports to Senior Manager, Regional RD- Seasonings Geographic coverage - India Work Location Bangalore Strong relationship required with other functions (RD, Culinary, Sales) Frequent contact with Global Marketing Team Frequent contact with commercial and supply team members. External Top to top relationships with vendors, customers Represents company at industry events as appropriate. Requirement M Tech/MSc (Food Technology) 10-12 years of experience. Should have knowledge of trends and developments in the market, and end use of seasonings. Should have Sound knowledge of manufacturing process, machinery, and equipment. Should have sound knowledge of FSSAI regulations related to the category. Should be team player and willing to work with different functions. Competency List Creating New Different: Strategic Mindset Understanding the Business: Customer Focus Understanding the Business: Financial Acumen Focusing on Performance: Drives Results; Ensures Accountability Influencing People: Drives Engagement Being Flexible and Adaptable: Situational Adaptability Managing Execution: Plans and Aligns Optimizing Diverse Talent: Builds Effective Teams Being Authentic: Courage

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.

Job Summary The L2 SD WAN Operations Engineer will be responsible for the day to day operation, maintenance, and troubleshooting of the company s SD WAN infrastructure. This role involves providing technical support, implementing changes, and ensuring the stability, performance, and security of the SD WAN environment. The L2 SD WAN Operations Engineer will collaborate closely with cross functional teams to deliver reliable and efficient network services to the organization. Responsibilities Provide tier 2 technical support for SD WAN related incidents, service requests, and escalations, ensuring timely resolution and adherence to service level agreements SLAs. Perform routine maintenance activities, such as software upgrades, patches, and configuration changes, to maintain the health and stability of the SD WAN infrastructure. Monitor the performance and utilization of SD WAN devices, circuits, and applications, and take proactive measures to optimize performance and mitigate issues. Troubleshoot connectivity issues, packet loss, latency, and other network related problems affecting SD WAN services, utilizing diagnostic tools and methodologies. Collaborate with network architects, engineers, and vendors to design, implement, and validate SD WAN solutions, ensuring alignment with business requirements and best practices. Participate in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes in accordance with change management policies. Document operational procedures, configurations, and troubleshooting steps, and contribute to the development of knowledge base articles and training materials for SD WAN support teams. Stay updated on industry trends, emerging technologies, and best practices related to SD WAN, and provide recommendations for continuous improvement and optimization of the SD WAN environment.

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Store Executive to join our dynamic team and embark on a rewarding career journey Modification and Projects Involved in new project activitiesInvolved in modification activitiesSupport to Instrumentation team for project activities pre requisite Daily Operations Preventive Maintenance of autoclaves, fermenters, TFF systems, process vessels, blast freezers, CIP vessels, homogenizers, mixers, CIP trolleys, LAFUs, BSC, Cold rooms, Refrigerators etc General Notifications and breakdown notification closures3 General notification planned for closure relate to new requirement Breakdown activities critical (W/o notifications) Related to autoclave door issue, agitator seal related issue, breakdown of equipment Project activities/new initiative/continuous improvement/safety related activities (Buddy system required) Facility maintenance and MMA related activities FMDs manual reading recording and monitoring

You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.

The Senior Statistical Analyst position is ideal for candidates with working knowledge in data science tools & practice as well as qualitative research methods. This position will be mainly involved in the analytical aspect of the research and development efforts associated with the various Comscore panels, a valuable asset unique in the industry. It will entail a deep understanding of methodology and production of Comscore’s panel processes, creating KPIs for mission critical production jobs, diagnosing and resolving data issues, proposing and implementing data solutions for panel assets, and liaising with other stakeholders with different backgrounds. Being detail-oriented is a must, and big plus will be given to candidates who have experience implementing statistical models in a production environment while being adept at communicating data solutions in both plain English and technical language. What You’ll Do: Creating ad-hoc and reusable data solutions that drive effective insights and productivity Troubleshooting data issues and building automatic tools that enable minimal manual intervention Proposing and implementing improvement plans for panel assets Identifying shortcomings and inefficiency in panel processes and implementing optimization plans independently Helping to further best practice in the Panel team in various areas such as documentation, analysis reproducibility, data assets management, etc. Collaborating with teams in Software Engineering, Operations, and Product Management to design processes that help deliver quality data in a timely manner What You’ll Need: Bachelor’s Degree and above in Statistics, Data Science or another math/engineering field Required: professional (i.e. working) experience with a) 5+ years with data science projects with large datasets; b) 2+ years with SQL; c) 2+ years with Python; d) 1+ years with a workflow management system such as Airflow; e) 2+ years with Microsoft Excel Not required but a plus: a) professional experience with building dashboards in PowerBI/Tableau/Superset; b) experience implementing statistical models in a production environment; c) experience with AWS; c) experience implementing data solutions using LLM in the data science space Ability to pay attention to details on every aspect of the work, to diagnose and troubleshoot potential issues logically, to work independently as a process owner, to think creatively about solutions with the big picture in mind, and to communicate effectively Shift Timing: The regular hours for this position will cover a combination of business hours in the US and India – typically 2pm11pm IST. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required. Benefits: Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents. Pension: Provident Fund: Comscore bears both the employee and employer contribution. Time Off Annual Leave: Comscore offers market competitive annual leave of 26 Annual Leave Days (8 Casual and 18 Privilege), following local guidelines and practices. National Holidays and Festival Holidays: 10 Days. Sick Leave: 10 Days. Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period. Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval. Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors) Access to hundreds of professional e-learning courses, specifically created for Comscore Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success. Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment! The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations. About Comscore: At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. Suppose you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media. In that case, we’d love to hear from you. This will be a foundational role on our Pune-based GL team during a time of exponential growth for Comscore in Pune. The candidate for this role will work with Comscore teams around the world on work vital to the future of Comscore and our clients. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, thirdparty source for reliable and comprehensive crossplatform measurement. To learn more about Comscore, please visit www.comscore.com About Comscore: At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com. C omscore is committed to creating an inclusive culture, encouraging diversity. *LI-JL1

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: VMware Server Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Proofpoint Email Security. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.