6493 Process Management Jobs - Page 10

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

About The Role : Contract and Vendor Management planning Track and update contract inventory pipeline to understand whether to renew or not. Assist with Due Diligence risk assessments Work with contract owners in preparation of Rfx Understand the vendor landscape and their capabilities. Contract approvals and administration Work with internal business partners to seek their approvals. Assist and as required, drive contract signatures. Initiate and track Purchase Orders. Ensure CMDB/Vendor performance Assist with annual risk attestations to be completed. Ensure vendors perform in accordance with SLAs and other performance metrics. Follow the SLAs (monthly/Quarterly/Half yearly or annually) Re...

About The Role : Contract and Vendor Management planning Track and update contract inventory pipeline to understand whether to renew or not. Assist with Due Diligence risk assessments Work with contract owners in preparation of Rfx Understand the vendor landscape and their capabilities. Contract approvals and administration Work with internal business partners to seek their approvals. Assist and as required, drive contract signatures. Initiate and track Purchase Orders. Ensure CMDB/Vendor performance Assist with annual risk attestations to be completed. Ensure vendors perform in accordance with SLAs and other performance metrics. Follow the SLAs (monthly/Quarterly/Half yearly or annually) Re...

Position Purpose In alignment with CIB ITO and ITG, the Head of ISPL CIB IT Enterprise Architecture is responsible for helping define and promote IS strategy and ensuring its operational implementation regarding adoption of new technologies, services & methodologies , information systems, steering IS projects, innovation affecting their line or work either directly or through cross-entity projects, leading their team, guarantying human resource management in conjunction with the Human Resources Department, and guaranteeing the proper management of IT risks & cyber security related to their line of work. The scope of this role is CIB/CIB IT globally. Responsibilities The Head of ISPL CIB IT A...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Delivery Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will...

Responsible for executing assigned transportation operations efficiently in full compliance with company standards and regulations. Coordinate inbound and outbound transportation activities to ensure timely and accurate deliveries. Optimize transportation routes and methods to reduce costs and improve efficiency. Responsible for warehouse operations (inbound, outbound) inventory management. Spare part order Fulfilment returns process management for XP-L/Bengaluru factory products. Key measures of success are Perfect order/ Transportation performance/wrong shipment rate transportation damage.

Product Strategy: Develop and implement global product strategies for the roundtool business, aligning with market trends and customer needs. Market Analysis: Conduct comprehensive market research to identify opportunities and threats, and provide actionable insights to the product development team. Customer Engagement: Build and maintain strong relationships with key customers and stakeholders, ensuring their needs are met and exceeded. Innovation: Collaborate with R&D to drive innovation and continuous improvement in our roundtool products. Sales Support: Provide expert support to the global sales team, including training, product demonstrations, and technical assistance. Profile & Require...

Lead the implementation and configuration of the Signavio suite, including Process Manager, Workflow Accelerator, Process Intelligence, and Collaboration Hub. Work with business units to document current processes and develop future state process models using Signavios tools. Facilitate workshops and training sessions to ensure effective adoption of Signavio across the organization. Analyze process data to identify improvement opportunities and provide actionable insights. Support the integration of Signavio with other enterprise systems to ensure seamless process management and data flow. Maintain process documentation and ensure adherence to governance standards and best practices. Experie...

Lead Generation Manager Experience : 7+ years Location : Pune, India (Work from Office) Position Overview: We seek an experienced Lead Generation Manager to drive our demand generation strategy and build a robust pipeline of qualified leads in our target markets. The ideal candidate will combine digital marketing expertise with a deep understanding of B2B sales cycles in the enterprise software services industry. Key Responsibilities: Strategy & Planning: Develop and execute comprehensive lead generation strategies for US, India, and Middle East markets Create annual and quarterly lead generation plans aligned with revenue targets Identify and evaluate new lead generation channels and tactic...

Engineer/Sr. Engineer/Asst. Manager-Sales- bengaluru Attibele / Bengaluru (IN) ID: 4059 Sales Apply now CERATIZIT is a high-tech engineering group specialized in tooling and hard material technologies. The privately owned company headquartered in Mamer, Luxembourg, employs over 7,500 people worldwide at 34 production sites and over 70 sales offices. We are looking for ambitious, passionate and forward-thinking professionals who can integrate our teams and contribute to our success. In return, we offer our employees the opportunity to develop their careers and ideas within a dynamic international group. Join the CERATIZIT team and get started today as: Tasks & Responsibilities Achieving Growt...

Controls and Reporting is an important function which works very closely with sector and India region Finance function to ensure timely and accurate submission of results, anchors audits (Statutory, USGAAP, Corporate Audits), leads the overall simplification agenda within controls for India Region. The incumbent plays a critical role within the control organisation. Then incumbent works with internal and external stakeholders including other Finance operations, commercial and planning teams, Internal Audit team, External Statutory, tax and USGAAP auditors, Corporate Auditors and IBM. Incumbent would ensure timely submission of quarterly Ind-AS compliant financials; improvement, standardisati...

Position Purpose Business Analyst would play a crucial role in bridging the gap between business objectives and technical solutions. This position would be responsible for driving business analysis, requirements gathering and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS. BA would be translating business requirements into functional specifications that both technical teams and non-technical stakeholders can understand. This role ensures that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile methodologies, Behavior-Driven Development (BDD), and automation testing strategies. This po...

Position Purpose Lead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS. This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile methodologies, Behavior-Driven Development (BDD), and automation testing strategies. This position will require to work in globally distributed organization. Responsibilities Lead the collection and documentation of business requirements for KYC, due diligence processes, Tax and Regulations Collaborate with stakeholders from Operations, Front...

Reporting to the ISPL Head of DEC Process & Control this role is in charge of the Control framework, definition and oversight of the local processes. Acting as a key SME for DEC and LD OPS in India, the incumbent will have to ensure that a robust, efficient and compliant processes are in place across all functional domains and aligned with other regions. Responsibilities Direct Responsibilities The role is critical and highly visible within DEC Operations, covering 3 main areas for India : 1. Platform monitoring and coordination: Monitor and analyze KPIs and metrics to identify deviations / risks Structure India Ops daily calls (Ops teams Mgt) covering main Ops risk topics, main productions ...

Vinyada Academy is looking for Operations Manager to join our dynamic team and embark on a rewarding career journey Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our u...

Job Description Lead ISDMs digital and performance marketing efforts across admissions (PGP-DM), branding, and institutional campaigns (WoB, RBPM, DoDM).Balance strategic thinking and hands-on execution to design, run, and optimize campaigns that deliver measurable outcomes.Drive end-to-end campaign ownership, from audience insights execution reporting . Key Responsibilities Strategy & Campaign Management Design and execute multi-channel marketing strategies (admissions + branding). Translate audience insights, personas, and demographics into targeted campaigns. Manage annual performance marketing budgets (> INR 50L) with accountability for conversions (5075+ for admissions). Performance Mar...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...