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2.0 - 5.0 years
2 - 4 Lacs
Greater Noida
Work from Office
Responsibilities: * Develop new coating tape processes * Optimize production efficiency * Collaborate with cross-functional teams on process improvements * Manage existing processes Six Sigma Certificate * Product defect analysis and prepare RCA. Food allowance Office cab/shuttle Provident fund Health insurance Annual bonus
Posted 3 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
On-site
Excellent Communication Skills in English, Kannada, Hindi and Tamil/Telugu. Pursuing degree, graduate or postgraduate Personable, attentive, and active listener Good interpersonal skills and communication skills in English and Tamil Confident, assertive approach and resiliency Customer centric approach to go extra mile to keep up the user experience Pleasant voice with pleasing telephonic etiquettes Ability to work efficiently under pressure. Pleasant voice with telephone etiquette that creates a positive interaction. Working knowledge of computers, coupled with the ability to comprehend and follow instructions. Adept at typing with accuracy and speed. Roles & Responsibilities: Handling the Callers diligently and providing the required information promptly over the phone. Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately. Refer escalations & questions to respective team, if required for prompt closure. Maintain a positive attitude and calmly respond to the callers. Understand the process, execute, and maintain SLA in Certain Metrics.
Posted 3 weeks ago
0.0 - 3.0 years
1 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
Information Retrieval Officer We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies. What we are looking for Excellent Communication Skills in English and Hindi Pursuing degree, graduate or postgraduate Personable, attentive, and active listener Good interpersonal skills and communication skills in English Confident, assertive approach and resiliency Customer centric approach to go extra mile to keep up the user experience Pleasant voice with pleasing telephonic etiquettes Ability to work efficiently under pressure. Pleasant voice with telephone etiquette that creates a positive interaction. Working knowledge of computers, coupled with the ability to comprehend and follow instructions. Adept at typing with accuracy and speed. Roles & Responsibilities: Handling the Callers diligently and providing the required information promptly over the phone. Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately. Refer escalations & questions to respective team, if required for prompt closure. Maintain a positive attitude and calmly respond to the callers. Understand the process, execute, and maintain SLA in Certain Metrics.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 3 Lacs
Mumbai, Maharashtra, India
On-site
Excellent Communication Skills in English Pursuing degree, graduate or postgraduate Personable, attentive, and active listener Good interpersonal skills and communication skills in English and Tamil Confident, assertive approach and resiliency Customer centric approach to go extra mile to keep up the user experience Pleasant voice with pleasing telephonic etiquettes Ability to work efficiently under pressure. Pleasant voice with telephone etiquette that creates a positive interaction. Working knowledge of computers, coupled with the ability to comprehend and follow instructions. Adept at typing with accuracy and speed. Roles & Responsibilities: Handling the Callers diligently and providing the required information promptly over the phone. Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately. Refer escalations & questions to respective team, if required for prompt closure. Maintain a positive attitude and calmly respond to the callers. Understand the process, execute, and maintain SLA in Certain Metrics.
Posted 3 weeks ago
0.0 - 1.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
0.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
Responsible for all item inward check in the stores by ensuring all required Quality parameters and documenting the reports. IQC shall be carried out for Electronics components, Electrical components, Custom build mechanical parts. Candidate to be familiar with QC tools and techniques, Measuring gauges handling techniques, Documentation and process. Expecting for 1+ years experience on Inward Quality Control processes. Salary: Negotiable over interview performance and experience.,
Posted 3 weeks ago
1.0 - 6.0 years
0 - 0 Lacs
gurugram, delhi, noida
On-site
Hiring Hiring Hiring, US sales ( voice process) US collection US AT & T sales process Canadian immigration sales process Experience- min. 1 yr in sales/ any international sales ( voice process) comms skills should be excellent Location:- Gurgaon, Delhi, Noida salary upto:- 40k + unlimited incentives Drop cv 9931176310
Posted 3 weeks ago
15.0 - 19.0 years
0 Lacs
maharashtra
On-site
The Associate Vice President/Deputy Vice President (Non Litigation) position based in Mumbai involves a variety of responsibilities related to drafting, negotiating, and finalizing borrowing and fund raising structures and documentation. This includes dealing with loan agreements, NCDs, sub-debt, masala bonds, external commercial borrowings, direct assignments, securitization, and more. You will be expected to provide expert legal advice to management, coordinate with external lawyers, review and vet agreements and documents, conduct research, manage policies and processes, and ensure compliance with NBFC regulations and other legal requirements. Key duties of the role include drafting and vetting various types of agreements and documents such as facility and security documentation, Lease Deeds, Service Provider Agreements, Share Purchase Agreements, Non-Disclosure Agreements, and more. You should have a strong network of solicitors across India, an understanding of local laws, judiciary precedence, stamp duty implications, market practices, debt fund raising, RBI and SEBI regulations, and other relevant legal frameworks. The ideal candidate should possess an LLB or LLM from a renowned institution or law school, along with a minimum of 15 years of experience in the financial industry, capital markets, banks, or NBFCs. Strong communication skills, both verbal and written, are essential for this role, as well as the ability to lead a team effectively. The position falls under the Legal department and is offered on a full-time, permanent basis. Knowledge of various legal aspects such as RBI regulations, SEBI guidelines, co-lending practices, digital banking, contract law, arbitration mechanisms, Companies Act, Partnership Act, and more is crucial for success in this role. The AVP/DVP (Non Litigation) will play a significant role in ensuring legal compliance and providing strategic legal guidance to support the organization's financial activities.,
Posted 3 weeks ago
5.0 - 10.0 years
15 - 30 Lacs
Chennai
Work from Office
Description: Bachelor’s Degree or greater in Computer Science, Electronics & Communications, Electrical Engineering, or related field. Knowledge in architecture, design, prototyping, software development, code review and unit testing for embedded devices. 4+Yrs Exp in C, C++, C++11/C++14 or C++17 knowledge in Embedded systems. knowledge in C, C++ , embedded Linux and device driver Excellent with C++ build process Excellent knowledge of multithreading and algorithms Solid foundational knowledge of inter-process communications (IPC) and remote procedure calls (RPC). Proficiency with multiple communications paradigms: client-server, peer-to-peer, and publish/subscribe. Good to have : Knowledge in IP-based communications and protocols, for example: HTTP, TLS, REST, Websockets, JSON, XML, Protobufs, Flatbuffers, RTP, RTSP, HLS. Experience working with diverse engineering teams. Requirements: Bachelor’s Degree or greater in Computer Science, Electronics & Communications, Electrical Engineering, or related field. Knowledge in architecture, design, prototyping, software development, code review and unit testing for embedded devices. 4+Yrs Exp in C, C++, C++11/C++14 or C++17 knowledge in Embedded systems. knowledge in C, C++ , embedded Linux and device driver Excellent with C++ build process Excellent knowledge of multithreading and algorithms Solid foundational knowledge of inter-process communications (IPC) and remote procedure calls (RPC). Proficiency with multiple communications paradigms: client-server, peer-to-peer, and publish/subscribe. Good to have : Knowledge in IP-based communications and protocols, for example: HTTP, TLS, REST, Websockets, JSON, XML, Protobufs, Flatbuffers, RTP, RTSP, HLS. Experience working with diverse engineering teams. Job Responsibilities: Bachelor’s Degree or greater in Computer Science, Electronics & Communications, Electrical Engineering, or related field. Knowledge in architecture, design, prototyping, software development, code review and unit testing for embedded devices. 4+Yrs Exp in C, C++, C++11/C++14 or C++17 knowledge in Embedded systems. knowledge in C, C++ , embedded Linux and device driver Excellent with C++ build process Excellent knowledge of multithreading and algorithms Solid foundational knowledge of inter-process communications (IPC) and remote procedure calls (RPC). Proficiency with multiple communications paradigms: client-server, peer-to-peer, and publish/subscribe. Good to have : Knowledge in IP-based communications and protocols, for example: HTTP, TLS, REST, Websockets, JSON, XML, Protobufs, Flatbuffers, RTP, RTSP, HLS. Experience working with diverse engineering teams. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Posted 3 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Manesar
Work from Office
Responsibilities: * Conduct quality control checks on electrical components. * Participate in process improvements through CAPA implementation. * Collaborate with ITIs for training programs.
Posted 3 weeks ago
10.0 - 15.0 years
12 - 16 Lacs
Hyderabad, Coimbatore, Bengaluru
Work from Office
SAP-WM/EWM-Sr Consultant Band 5 Qualifications • 6 years of Exp in SAP EWM- Shift work is required ( Including night shift) • Should have worked in at least 1 end-to-end Implementation and 2 support project • Experience in at least one S/4 HANA project is must • Good business process knowledge and consulting skills • Excellent verbal and written communication skills, ability to effectively communicate with internal and external customers • Good exposure on all standard EWM Process like Inbound, Outbound, Internal and Physical Inventory • Ability to understand and map in system even the complex warehouse processes • Must have good exposure on S/4 HANA and the EWM related Fiori apps • Must have good exposure on Handling Units • Must have good exposure on POSC, LOSC, WOCR and PPF • Must have good exposure on integration with QM and PP process like putaway externally procured material in warehouse with quality and Picking material from Production Supply Area (PSA) • Must have good Knowledge on EWM related Master data • Must have good Knowledge on Kanban cycle with one step and two step process • Must have good Knowledge on Milk run Process • Must have good knowledge on Replenishment Process • Must have good knowledge on repacking process like single and multi level Handling unit • Ability to understand the business requirement and map these into SAP EWM processes and Identify gaps and solution to these gaps. • Ability to work independently and deliver the task in desired time frame • Good to have ABAP technical knowledge • Ability to design FS, End User Training Document • Must have good exposure on RF scanner interface (Mobisys Application) and other interfaces like QRFC and Idocs
Posted 3 weeks ago
11.0 - 15.0 years
12 - 17 Lacs
Chennai
Work from Office
Provides leadership and guidance to the teams, managers, associate managers and direct reports within their area. Manages high level capacity and team assignments, department workflows, and ensures their teams are positioned to meet established deliverables. Collaborates across global technical and product teams, internal and external, to plan, source and deliver solutions. Interfaces with and provides technical direction to business unit leaders on product roadmaps. Coaches and develops direct reports. Key Responsibilities & Duties (essential to the job) Leads and motivates the team, setting individual and group goals and expectations. Ensures clarity around priorities and timelines. Ensures daily activities are aligned with strategic goals. Develops staff to achieve departmental objectives which assists in the companys growth and the employees career development. Provides timely feedback on performance through informal and formal review discussions. Assists with department budget, and develops budget recommendations and proposals. Assists with or may be responsible for developing and implementing the overall strategic plan for area of responsibility. Manages project/product activities including design, implementation, and maintenance of multiple product modules/sub-systems. Develops and implements procedures and controls to guide developmental activities of various projects within Data Solutions. Identifies resource requirements for development activities, and manages multiple concurrent related activities. Suspends and resumes activities as priorities shift, and quantifies risk when contingency planning is needed. Serves as the primary liaison between Technology teams and other departments within OEC when working to achieve goals on a specific product line. Maintains accountability for teams problem verification and resolution, release testing, and support for assigned products. Participates in, facilitates, and leads team (internal) and client (external) meetings to set expectations, review timeline and goals, and delegate project responsibility. Removes barriers for team members on a proactive basis, and researches and resolves roadblocks that may arise during development activities. Education A bachelors degree from an accredited college or university is required, with a focus in Computer Science, Information Technology, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience, Skills and Key Competencies At least 11 years of progressively responsible experience in a software development environment managing application development projects, and a minimum 3 years of management experience with responsibility for leading a team of direct reports. Must also be able to demonstrate the following skills and abilities: Proven ability to lead diverse teams and create an engaging and positive culture that motivates and inspires others to do great work, and leads to successful project completions. Excellent interpersonal skills, with a demonstrated ability to establish collaborative working relationships across internal and external stakeholders. Solid project management skills, with the ability to effectively suspend and resume activities as priorities shift. Excellent understanding of all phases of the application development process. Able to thrive in a fast-paced global environment, manage through ambiguity and complexity, and support multiple, simultaneous projects . Perks and Benefits: Relaxed, safe, friendly work atmosphere and flexible working patterns Competitive salary and benefits Retiral benefits, Employee referral bonus, Annual Incentive/Bonus Plan Access to online courses through LinkedIn Learning Group Medical Insurance ICICI Meal Coupon Hybrid work model
Posted 3 weeks ago
2.0 - 4.0 years
7 - 9 Lacs
Hyderabad
Work from Office
Overview Annalect India is seeking a Financial Analyst (FP&A + Accounts Receivable) with strong accounting and analytical skills to help support the business finance teams that continues to deliver strong financial performance. This might be a great fit if you have a strong flair of analytical and accounting skills and would like to be part of a growing team. You will be closely working with our Global Agency Finance teams About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Business Support Services, Market Research and Media Services. Shift Timing : 2PM-11PM Location: Hyderabad Responsibilities This is an exciting role and would entail you to Prepare and maintain regular financial planning forecast and reports including monthly profit and loss, cash flow and balance sheet by various agencies or locations depending on business needs. Work with OPMG Corporate FP&A to lock, unlock, and promote reporting entities and consolidated results in HFM, as well monitor reporting status against deadlines. Review month / quarter / Year close activities for all the businesses Provide and present meaningful, analysis on variance analysis to senior management Develop, Analyze the trends of Key Performance Indicators (KPIs) and identify the cause of any unexpected variances Develop/Support corporate consolidation analysis and reporting including yearly operating plan for the company Perform Cash Application and billing process Preparation of Aging Reports Month end close support for monthly / quarterly / Yearly close activities for all the businesses Qualifications This may be the right role for you if you have Bachelors or Post Graduate Degree in accounting or finance with 3-5 years of experience in FP&A Operations (mandatory). Having prior experience into AR processes is (Preferred) Proficient in Advanced Excel and ability to quickly learn any new ERP or BI Tools Having Good Knowledge of US GAAP. Flexibility to take up different assignenments and not limit oneself to specific set of activities Ability to work both independently and in a team oriented, collaborative environment Flexible and Result Oriented with Strong Written & Oral Communication Skills Experience in Microsoft Dynamics AX, MediaOcean, and Hyperion Financial Management tool is a plus
Posted 3 weeks ago
1.0 - 5.0 years
0 - 0 Lacs
gurugram, delhi, noida
On-site
Dear candidate, Hope You are Doing Good! Are you looking for job or change in current job Applications are invited for various profiles in international BPOs in Delhi/Noida/Gurgaon. Urgent Requirements for International Technical Inbound sales/Outbound sales/Technical Support/Customer Support/Lead generation. Eligibility Criteria: Min 6mnths of BPO Experience. Excellent communication skills Should have the ability to establish and maintain contact with customers. Troubleshoot and resolve client tech issues. Excecellent selling skills. Undergraduates/Graduates Freshers with excellent communication skills Location: Gurgoan/Noida/Delhi All the companies offers: Best Salary packages in the Industry. Daily and Monthly Incentives. Pickup and Drop Facility Food. Intrested Candidates Kindly email me at dipti.hr2017@gmail.com Also, Call ,sms or whatsup me on +917349488711 Warm Regards, Dipti +917349488711
Posted 3 weeks ago
3.0 - 8.0 years
0 - 0 Lacs
bangalore, chennai, noida
On-site
We are looking for an Operations Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization. Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed. Ultimately, you will work with our leaders and managers to provide ways our organization can improve efficiency and reach our goals in less time. Responsibilities Document findings, prepare reports and make recommendations Develop new processes and procedures to enhance operations Work with managers and employees to implement changes Train employees to use new systems or follow new policies Determine the effectiveness of new processes
Posted 3 weeks ago
5.0 - 8.0 years
7 - 9 Lacs
Ahmedabad
Work from Office
IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail + Project, you will be the single point of contact (SPOC) for Customer Care aspects for the Retail & Project support for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and supplying the necessary resources 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels, ensuring timely availability of materials and in-time submission of claims Ensure in-time clearance for service provider disengaged with Jaquar 4. Market & Project Support Maintain disciplined and regular market & project interactions to gather insights on customer care support needs and provide feedback for continuous improvement Manage stock-related activities for customer care and support product display maintenance Undertake in-time project customer care assistance for each defined stage and manage service camp activities post last customer care stage support and cyclic too Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand & project product installation, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience Organize for warranty certificate for the project Brief new project on customer care activities and access ways for the assistance required Ensure in-time spares support requisitioned from Customer Care Ensure reconciliation of material with dealer, project, service provider, branch for material transacted by customer care 7. Business Enablement Guide customers on product enhancements or items beyond builder installations during customer care interactions Demonstrate working of product for which customer expressed interest Promptly share potential leads with the sales team 8. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050
Posted 3 weeks ago
0.0 - 3.0 years
0 - 0 Lacs
pune
On-site
Golden Opportunity for Freshers Position : International Voice Process Executive Location : Hinjewadi, Pune Work Mode : On-site (Work from Office) Shift Timing : 24 * 7 Rotational Transport Facility : Both-side cab within 25 km radius Contact : 9890648347 Salary Details : Freshers to 1 year experience : 5.25 LPA (Fixed) + Allowances + Incentives (Approx. 38,000 In-hand) 1+ year experience : 5.75 LPA (Fixed) + Additional Benefits (Approx. 41,000 In-hand) Eligibility Criteria : Graduation is mandatory Excellent English communication skills Immediate joiners preferred Freshers are welcome to apply
Posted 3 weeks ago
0.0 - 1.0 years
0 - 0 Lacs
bangalore, pune
On-site
Description We are seeking a dedicated International Customer Support representative to join our team in India. This role is ideal for freshers or entry-level candidates who are looking to start their career in customer support and engage with clients from various countries. Responsibilities Provide exceptional customer support to international clients via calls. Resolve customer inquiries and issues efficiently and professionally. Collaborate with various internal teams to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Assist in the development and improvement of support processes and materials. Skills and Qualifications Excellent verbal communication skills in English. Strong problem-solving abilities and attention to detail. Ability to communicate fluently and professionally CONTACT . HEMANG BHATIA . 9358484381
Posted 3 weeks ago
9.0 - 14.0 years
7 - 13 Lacs
Hyderabad, Bengaluru
Work from Office
Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu
Posted 3 weeks ago
4.0 - 8.0 years
5 - 7 Lacs
Bengaluru
Work from Office
1 Assure Achieving Qualitative & Quantitative production per Shift / Daily Production Plan targets 2 Ensure and report WIP Inventory Quality and Accuracy ( Perpetual and Physical Count Cycle
Posted 3 weeks ago
0.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
0.0 - 1.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
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