700 Process Jobs - Page 5

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Administration: - Install, configure, and upgrade Oracle database software (versions 11g, 12c, 19c, or later). - Manage database instances, schemas, tablespaces, and objects such as tables, indexes, and views. - Plan and execute database migrations and upgrades with minimal downtime. - Utilize Oracle Enterprise Manager (OEM) and other tools to analyze and improve database performance. - Experience on Goldengate, Oracle enterprise manager. - Resolve performance bottlenecks related to storage, memory, and CPU utilization. - Develop and implement robust backup and recovery strategies using RMAN. - Configure and maintain high-availability solutions, including Oracle RAC and Data Guard. - Conduct regular disaster recovery tests to ensure compliance with recovery objectives. - Implement database security measures, including user management, roles, privileges, and encryption. - Regularly apply patches and updates to address vulnerabilities and maintain compliance. - Perform audits and ensure adherence to security policies and standards. - Diagnose and resolve database-related issues, including connectivity, performance, and corruption problems. - Provide support for database operations in development, testing, and production environments. - Act as the primary point of contact for database incidents and outages. - Collaborate with developers to design efficient database structures and optimize application integration. - Support the development of stored procedures, triggers, and views. - Set up and manage monitoring tools to track database health, performance, and usage. - Automate routine database maintenance tasks using shell scripts or tools like Ansible. - Maintain detailed documentation of database configurations, procedures, and best practices. - Generate regular reports on database health, performance, and capacity planning. ________________________________________ Qualifications and Skills: Required Skills: - Expertise in Oracle Database Administration, including RAC, ASM, and Data Guard. - Proficiency with Oracle tools such as RMAN, OEM, and SQL*Plus. - Experience with database backup, recovery, and disaster recovery planning. - Familiarity with partitioning, materialized views, and indexing strategies. - Knowledge of database security, auditing, and encryption techniques. Preferred Skills: - Experience with Oracle Exadata and Oracle Cloud Infrastructure (OCI). - Proficiency in scripting languages (e.g., Bash, Python) for automation. - Understanding of Unix/Linux operating systems and shell scripting. Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6+ years of experience as an Oracle DBA in a production environment. - Relevant certifications, such as Oracle Database Administrator Certified Professional, are highly desirable. Required Skills Oracle Database Administration,Oracle Exadata,Oracle Cloud

Hiring for Process & Technology Transfer Engineer Dahej Qualification: BE Chemical Experience: 3 to 7 Years CTC: 6.5 LPA Female Prefer Send CV on sdpbharuch@gmail.com subject with : Process Dahej Free Job Share with your Friends & Colleagues!! Required Candidate profile Join Our WhatsApp Group: https://chat.whatsapp.com/IwMunSfhN5a4Aqvd1lVxpj Follow Our WhatsApp Channel: https://whatsapp.com/channel/0029VaDwTZoHgZWddec9BL0y

Role Proficiency: Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement) Under supervision of the manager responsible for delivery of SOC services by the team per SLA. Responsible for performance of activities by the team that have been defined by the manager from a contractual and regulatory perspective. Responsible for the quality of deliverables of the team Under supervision of manager ensure a well administered team / engagement. Under supervision of the manager responsible for customer communication and stakeholder management. Ensure team adherence to Information Security policies as defined by the company and customer. Measures of Outcomes: Team adherence to SLA as agreed with the customer. Innovation Case Studies and value delivered to customer / Cyberproof. Productivity (Number of s and incidents addressed) Quality - percent of tickets that meet quality norms Adherence to process - Nil NC during audits Evidence of skill development including training and certification etc. Outputs Expected: Team Administration and Management: Under supervision of the manager ensure that a balanced team is available; providing defined services Responsible for administrative aspects like shift roster and attendance on-call related allowances etc. Delivery Management: Supervision of the shift period / team such that cyber security s from the SIEM and multiple sources are dealt with by the shift / team within SLAs For the responsible team unit ensure delivery required quality standards. Under supervision of the manager define and implement new processes or changes to existing processes. Communicate and escalate per defined process. Reporting: Generation of required reports management information and analytics. Team Competence Management: Mentor junior team members whenever possible Identify training needs of the team. Under supervision of manager define and implement Training plans. Continuous Improvement: Ensure activities like quality checks reviews etc are performed to ensure the team is performing with required standards. Under supervision of the manager set benchmarks for a high-performance organisation Make sure that audits go smoothly; responsible for closure of audit findings and performance improvement plans Ensure continuous improvement in the team in areas of delivery quality operational efficiency innovation and optimization etc. Ensure Continuous learning Skill Examples: Proficiency in people and stake-holder management. Ability to manage and lead a smaller / less complex teams. Ability to inspire. Ability to interface with the customers and specialist teams on these topics. Proficient in operations / project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc. Exposure to ISMS Quality and BCP processes and frameworks. Excellent oral and written communication skills. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check. Knowledge Examples: 5+ Years overall experience in SOC / IT Infrastructure. A minimum of 2 years' experience delivering SOC services to external customers (preferably in global organizations). University Degree in Cyber Security (no back papers) / Bachelor's in Engineering or Science with training in cyber security Sound understanding of relevant tools related to SOC like SIEM EDR Ticket Management etc. Highly Proficient in Cybersecurity Incident Management process. Sound understanding of cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc. Understanding of ISMS principles and guidelines. Relevant frameworks (e.g. ISO27001) Desirable - Training / Certification in relevant processes / frameworks related to operations / project / cyber security etc. Additional Comments: Zscaler Solution Design, Planning, and Implementation Configuration Optimizations Network design consulting for the Compass Markets Fortinet firewall support for the SCCM, AD, POC and upgrades Europe and NA team Zscaler ops support during the NA and EU working hours. Zscaler deployment on the Mobile and POS devices. Required Skills Zscaler,Network,sccm

SUMMARY Job Description: Accounts Payable Specialist We are in need of an Accounts Payable Specialist with at least 1 year of experience in the AP process. The perfect candidate should possess practical experience in vendor set-up and review processes, along with significant exposure to handling high-volume transactions and payment run processes. Moreover, the candidate must demonstrate proficiency in overseeing SLAs and KPIs within a dynamic work environment. Position: Accounts Payable Specialist - Minimum 1 year experience in AP process Location: Pune, MH Shift: UK Shift (Work from Office 5 days a week) Requirements Requirements: Minimum of 1 year of experience in Accounts Payable Practical experience in vendor set-up and review processes Significant exposure to high-volume transactions and payment run processes Proficiency in managing SLAs and KPIs in a dynamic environment

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Walk-in Interview | Voice Process | Work from Home Option After 3 Months Note : Only Male candidates are eligible to apply Interview Date : Monday, 21 July 2025 Interview Location : Jayanagar 4th Block, Bangalore Job Location : Tin Factory, Bangalore Role : Customer Support Executive (Voice Process) Job Highlights: Voice Process (Inbound/Outbound Customer Calls) 6 Days Working | 1 Rotational Off Salary : 17,000 20,000 In-Hand + Incentives Work from Home option after 3 months No Cab Facility Language Requirement : Excellent spoken English & Hindi or English & Kannada is mandatory Male Candidates : Between 6:00 Am to 12:00 Am (midnight) (Any 9-hour shift) Key Responsibilities: Handle customer calls professionally, providing prompt and accurate assistance. Troubleshoot customer issues related to orders, services, and delivery. Maintain call records and update CRM systems accurately. Escalate complex or unresolved calls to the appropriate team. Meet individual performance metrics and quality benchmarks. Candidate Requirements: Education : 10+2 / Graduate / Post Graduate Communication : Strong spoken English with a clear and professional tone Problem-solving : Ability to think quickly and resolve issues over the phone Personality : Positive attitude, patience, and a customer-first approach Age Limit : Up to 32 years Important Note: It is mandatory to call before attending the interview for document checklist, interview briefing, and other essential details. Contact : Falak Hr Lead Phone :9844278670

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Mohali Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 4-4.5 LPA > Excellent Communication Skills Required Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode: Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role & responsibilities Preferred candidate profile Expertise in setting up process in production Preferred from Chemical or Pharma or Consumer care industries Good at leading teams

SUMMARY Job Opening: Aluminum Foreman We are currently seeking an experienced Aluminum Foreman to join our team. The ideal candidate should have at least 5 years of relevant experience and a strong understanding of aluminum fabrication processes. As an Aluminum Foreman, you will be responsible for supervising and coordinating the daily activities of the aluminum fabrication team, ensuring compliance with safety regulations and quality standards, and optimizing productivity and efficiency through effective planning and scheduling. Responsibilities: Supervise and coordinate daily activities of the aluminum fabrication team. Ensure compliance with safety regulations and quality standards in all operations. Plan and schedule work assignments to optimize productivity and efficiency. Conduct regular inspections of work sites and equipment to ensure proper functioning. Provide training and mentorship to team members to enhance their skills and performance. Manage inventory and order materials as needed for ongoing projects. Communicate effectively with project managers and clients regarding project progress. Resolve any issues or conflicts that arise during the fabrication and installation processes. Maintain accurate records of work performed and materials used. Implement process improvements to enhance operational efficiency. Requirements Requirements: Minimum of 5years of experience as an Aluminum Foreman or similar role. In-depth knowledge of aluminum fabrication processes and techniques. Strong leadership and communication skills. Ability to effectively manage and prioritize multiple tasks. Understanding of safety regulations and quality standards. Problem-solving and conflict resolution abilities. Proficient in inventory management and procurement processes. Certification in relevant technical or vocational training programs is a plus. Benefits Tax Free Salary. 9 hours duty/ weekly off. Accommodation, Transport, Medical. 2 years employment visa.

SUMMARY Job Description: Accounts Payable Specialist We are looking for an Accounts Payable Specialist with a minimum of 1 year of experience in the AP process. The ideal candidate must have hands-on experience in vendor set-up and review processes, as well as strong exposure to high-volume transactions and payment run processes. Additionally, the candidate should be well-versed in managing SLAs and KPIs in a dynamic environment. Position: Accounts Payable Specialist - Minimum 1 year experience in AP process Location: Hyderabad Shift: UK Shift (Work from Office 5 days a week) Requirements Minimum of 1 year of experience in Accounts Payable Hands-on experience in vendor set-up and review processes Strong exposure to high-volume transactions and payment run processes Well-versed in managing SLAs and KPIs in a dynamic environment

Hi , Please go through the JD below, F2F interview compulsory Role- Project Engineer Location:Pune (Talegaon) Qualification:BE/BTech (( Instrumentation) (2023 and 2024 batches) )Experience:6Monthsto 4Yrs Exp: 6months to1 yrs experience in instrumentation, with basic understanding of P&ID, PLC, process parameters & instruments Knowledge on Vibration Monitoring System is an advantage. project engineer role : individual project handling ( gas turbine, accessories, configuration, mission montering), end to end project reports customer interfacing. hardware team and project team. electrical related activities. Essential Responsibilities Support and learn the design of projects using sound engineering principles and adhering to business standards, practices, procedures, and product requirements with Lead Project Engineer Create detailed design documentation for machine monitoring, protection, and conditioning management systems Interact frequently with cross functional teams Support FAT for testing of designed systems If any one interested kindly fill the below details and refer any, Name : CTC: Expected CTC : Current location: Total Experience : RelevantExperience : Notice period : Qualification : Reason forjobchange : How much your suitable for this position , Outof10 : UpdatedCV : When will you be available for the interview Regards Madhushree@adarshsolutions.com

We are seeking a dynamic and results-driven Call Center Team Leader with a technical background (BE/B.Tech) to lead, motivate, and guide a large team of public grievances service executives working in three shifts. The ideal candidate will ensure smooth daily operations, monitor performance, and maintain high levels of public satisfaction. Fluency in Tamil, English, Hindi Malayalam,Telugu and other languages is an added advantage. Key Responsibilities: Supervise,mentor and lead a team of 50 call center agents working in three shifts. Monitor daily operations to ensure compliance with department policies and public service standards. Provide training, coaching, and regular feedback to team members to enhance productivity and public experience. Handle escalated public queries and complaints effectively. Analyze call reports and team performance metrics; recommend improvements. Conduct team meetings, share updates, and drive engagement and motivation. Ensure adherence to scripts, processes, and quality standards. Support authorities in implementing new strategies, tools, and technologies in the call center. Should report the status of the action taken and summary of grievances to corresponding authorities. Required Skills & Qualifications: BE/B.Tech degree from a recognized institution. Minimum 5-10 years of experience in a call center or public grievances support environment, with at least 5 years in a team lead role. Proficiency in Tamil,English and Hindi is mandatory. Strong leadership, communication, and interpersonal skills.

You will be an integral part of ASEC Engineers - A Verdantas Company, serving as a highly analytical and detail-oriented technical business analyst. Your primary focus will be on IT infrastructure within the Global Infrastructure & Cloud Operations team. Your responsibilities will include collaborating with project managers, architects, and engineering teams to gather requirements, create system diagrams, and define operational processes. You will play a key role in documenting the current and future state of the IT environment, translating business requirements into functional and technical specifications. Your role will involve creating and maintaining detailed documentation of the infrastructure, including network diagrams, system architecture diagrams, data flow diagrams, and process documentation. You will also develop standard operating procedures, runbooks, and knowledge base articles while ensuring that all documentation is version-controlled and aligned with organizational standards. As a technical business analyst, you will support infrastructure and cloud-related projects by providing clear documentation and analysis. Your collaboration skills will be essential as you act as a liaison between technical teams and business stakeholders, facilitating communication and ensuring alignment on infrastructure changes and documentation needs. Additionally, you will be responsible for ensuring that all documentation meets internal quality standards and compliance requirements. You will support audits and risk assessments by providing accurate and up-to-date documentation while identifying opportunities for process improvement. To excel in this role, you are required to have a Bachelor's degree in information technology, computer science, or a related field, along with at least 5 years of experience in a technical business analyst or infrastructure documentation role. You should have a strong understanding of IT infrastructure components, proficiency with diagramming tools, excellent communication skills, and strong analytical abilities. Preferred qualifications include experience with cloud platforms, familiarity with IT governance frameworks, experience in Agile project environments, and knowledge of enterprise architecture frameworks. Key competencies for success in this role include attention to detail, technical curiosity, stakeholder management, process orientation, adaptability, and initiative. If you are ready to build the future with us at ASEC Engineers, a Verdantas Company, and make a meaningful impact professionally and environmentally, we invite you to join our visionary team driving innovation, sustainability, and transformative solutions that shape the future.,

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices. • Reconciles processed work by verifying entries and comparing system reports to balances. • Charges expenses to accounts and cost centers by analyzing invoices; recording entries. • Processes vendor invoices by monitoring discount opportunities; verifying federal id numbers; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments. • Maintains accounting ledgers by verifying and posting account transactions. • Verifies vendor accounts by reconciling monthly statements and related transactions. • Research and resolve invoice discrepancies & account disbursements • Maintain the Vendor Master Records/Updates/New Vendor Setup. • Follow up with requestor/approver for invoice approvals in the workflow system. Qualifications Knowledge of P2P tools - end user functionality (PF) or ERP systems. • In depth knowledge of international accounts payable process. • Adhere to all organizational procurement policies and procedures laid down by the client. • Protects organization's value by keeping information confidential. • Team player, high motivation, positive, can-do attitude, flexibility. • Highly effective communication skills with stakeholders & suppliers • Good problem-solving skills

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Ability to understand purchasing and procurement methods and procedures Prepare and execute purchase orders and releases. Manage transactional interaction with suppliers. Assure proper accounts are charged for purchased materials, and work with accounting and end users to reconcile discrepancies Select contract / supplier to fill requisitions in accordance with approved Purchasing strategies Work with buyer / client group and suppliers to resolve supplier claims & invoice discrepancies Work with supplier and end user to resolve invoice, damaged / returned goods, and ship date issues Provide reports, information, analysis etc., as required, in a timely, professional manner Maintain good level of public relations with outside suppliers as well as a strong partnership with client users Route high-value items not on contract to tactical Buyer for resolution Resolve queries and issues faced by the stakeholders and junior team members in P2R process Identify and communicate supplier diversity opportunities Manage transactional interaction with suppliers for issue resolutions Qualifications In depth Knowledge of P2P tools - end user functionality In depth knowledge of purchase to pay processes Adhere to all organizational procurement policies and procedures Excellent follow up skills Highly effective communication skills with stakeholders

Job Summary Join our dynamic team as a TL-Taxation where you will manage and oversee the accounts payable process ensuring accuracy and compliance. With a focus on employee expense validation you will utilize your expertise in MS Office to streamline operations. This role offers the opportunity to work night shifts contributing to our global financial operations. Responsibilities Oversee the Taxation process to ensure timely and accurate processing of invoices and payments. Validate employee expenses to ensure compliance with company policies and regulatory requirements. Utilize MS Office tools to analyze financial data and prepare detailed reports for management review. Collaborate with cross-functional teams to resolve discrepancies and improve accounts payable processes. Implement best practices to enhance efficiency and reduce processing time within the accounts payable department. Monitor and manage accounts payable aging reports to maintain healthy cash flow and vendor relationships. Provide guidance and support to junior team members fostering a collaborative and productive work environment. Ensure adherence to internal controls and audit requirements to safeguard company assets. Communicate effectively with vendors and internal stakeholders to address inquiries and resolve issues promptly. Participate in process improvement initiatives to drive operational excellence and cost savings. Maintain accurate records and documentation for all accounts payable transactions. Support month-end and year-end closing activities to ensure accurate financial reporting. Stay updated on industry trends and regulatory changes to ensure compliance and best practices. Qualifications Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting. Possess strong knowledge of accounts payable processes and employee expense validation. Exhibit excellent communication skills in English both written and verbal. Show attention to detail and accuracy in financial data management. Have the ability to work independently and manage multiple tasks in a fast-paced environment. Display problem-solving skills to address and resolve accounts payable issues. Certifications Required Certified Accounts Payable Professional (CAPP) or equivalent certification preferred.

About Amazon : At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment where they can relentlessly improve the customer experience. Innovation and creativity are integral to our company culture and are encouraged at all levels of employment. Every day, we solve complex technical and business problems with ingenuity and simplicity. We're making historyand the best part is, we've only just begun. Job Overview : Amazon is a highly data-driven company, deeply passionate about its customers. Ensuring that customers receive their orders on time and with high quality is crucial. The processes within our Fulfillment Centers (FCs) are largely manual, involving numerous associates. A critical role within this system is that of a Process Associate , who plays a key role in guiding and mentoring associates to meet customer expectations while maintaining high safety and quality standards. Key Responsibilities : Daily Management of Shift : Supervise and manage associates on a daily shift basis. Allocate tasks to associates to ensure smooth operations. Monitor associate performance concerning productivity, quality, and safety. Monitoring and Problem-Solving : Track the status of counts and identify issues or bottlenecks in queues. Implement corrective actions to resolve issues promptly. Quality Control : Ensure the quality of the shift's output and take necessary action when standards are not met. Take ownership of shift quality and develop and execute action plans as needed. Training and Development : Design and implement training plans to improve the skills and performance of associates. Conduct continuous development programs to maintain high operational standards. Audits and Compliance : Conduct daily 4M (Man, Machine, Material, Method) and 5S (Sort, Set in order, Shine, Standardize, Sustain) audits for respective workstations to ensure adherence to standard operating procedures. Leadership Support : Serve as a stand-in for the Area Manager in their absence, ensuring smooth operations and team coordination. Basic Qualifications : Fluent in English (speaking, reading, and writing). Preferred Qualifications : Experience with Excel . Inclusive Culture at Amazon : At Amazon, we foster an inclusive culture that empowers all employees to deliver their best results for our customers. If you have a disability and need accommodation during the application or hiring process, including support for interviews or onboarding, please visit Amazon's Accommodations Page .

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.