US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners

US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners

Role Proficiency: Create and Organise testing process based on project requirement and manage test activities within team Outcomes: Test Estimates and Schedules-. Ensure Test Coverage Produce test results defect reports test logs and reports to evidence for testing Publish RCA reports and preventive measures Ensure Quality of Deliverables Report project metrics and status Ensure adherence of Engineering practices processes and standards Understand and contribute to test automation/performance testing Work with DevOps team when required; to understand testing framework and QA process for implementing continuous testing Manage team utilization Measures of Outcomes: Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency On-time delivery Effort Variance Test Automation Coverage Outputs Expected: Supporting Organization: Ensure utilization and quality of deliverables prepared by the team Co-ordinate Test Environment and Test Data provisioning Test Design Development Execution: Participate in review walkthrough demo and obtain sign off by stakeholder Prepare Test Summary Report for modules/features Requirements Management: Analyse Prioritize Identify Gaps; create workflow diagrams based on Requirements/User stories Manage Project: Participate in Test management Preparing Tracking and Reporting of Test progress based on schedule Domain relevance: Identify business processes conduct risk analysis and ensure test coverage Estimate: Prepare Estimate Schedule Identify dependencies Knowledge Management: Consume Contribute Review (Best Practices Lesson learned Retrospective) Test Design Execution: Test Plan preparation Test Case/Script Creation Test Execution Risk Identification: Identification of risk/issues and prepare Mitigation and Contingency plans Test & Defect Management: Conduct root cause and trend analysis of the defects Test Planning: Identify the test scenarios with understanding of systems interfaces and application Identify end-to-end business critical scenarios with less support Create and review the test scenarios and prepare RTM Prepare estimates (time /effort) based on the requirements/User stories Identify scope of testing Client Management: Define KPIs to the engagement and ensure adherence to these KPIs. Stakeholder Connect: Handle monthly/weekly governance calls and represent issues for the team Skill Examples: Ability to Create Review and manage a test plan Ability to prepare schedules based on estimates Ability to track report progress and take corrective measures on need basis Ability to identify test scenarios and prepare RTM Ability to analyze requirement/user stories and prioritize testing Ability to carry out RCA Ability to capture and report metrics Ability to identify Test Data and Test Env. Specifications Knowledge Examples: Knowledge of Estimation techniques Knowledge of Testing standards Knowledge of identifying the scope of testing Knowledge of RCA Techniques Knowledge of Test design techniques Knowledge of Test methodologies Knowledge of scope identification and planning Knowledge of Test automation tools and frameworks Additional Comments: Musts: - Solid experience in manual testing, including regression, and smoke testing - Experience with Java for test automation - Proficiency in writing automated tests using Selenium and Cucumber - Experience working in CI/CD environments (e.g. GitLab pipelines, Docker, etc.) - Understanding of test automation strategies for web applications - Familiarity with performance testing, especially using tools like Gatling and Lighthouse - Ability to design, implement, and maintain robust test suites - Strong understanding of software quality principles and Agile development processes - Experience collaborating closely with developers, product managers, and DevOps - Excellent communication and problem-solving skills --- Nices: - Experience with contract testing tools such as Pact - Familiarity with Allure Report for test result visualization - Exposure to performance monitoring tools - Experience with mocking tools - Familiarity with test case management tools and tracking metrics/reporting - Knowledge of accessibility testing tools and techniques - Experience in retail or e-commerce environments Required Skills Automation Testing,Selenium,Java,Gitlab

Role & responsibilities Expertise in Quality Management System (QMS) implementation and continuous improvement initiatives Strong background in Quality Control (QC) and Quality Assurance (QA) across manufacturing and regulatory environments Hands-on experience in Validation processes , including equipment, process, and product validation In-depth knowledge of ISO 13485 standards and Audit Management , including internal, external, and regulatory audits

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software. Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, abandon rate etc. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

SUMMARY Opening for International customer support role in a top leading MNC Mumbai!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description - Graduate/ Undergraduate with min 2 years and above exp can apply Work Timing - Rotational shift & Night shift Mode - Work From Office Job Location - Mumbai Vikhroli (Candidates applying should be staying in Mumbai city.....pick & drop facility would be available) Eligibility - Excellent in English Communication is must. Nature - Contract 6 months (While this is a Contract role, the possibility of On-boarding on Client payroll may happen in case of exceptional performance and a business need at our Clients end) Requirements Need Excellent communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift and Night shift. Immediate joiner would be preferred. Exp Salary - CTC 40000 upto monthly + Other. (depends on last CTC and experience) Shift- Day shift & Rotational shift Notice period: Immediate joiners or max 10 days notice Qualification - Graduate/ Undergraduate with min 2years and above exp can apply Experience: 2 years to 5 years experience in International Voice process, Voice process, Inbound, KPO, Outbound process, US/UK/Aus Process Can Apply Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

Overview Annalect India is seeking Finance Operations Analyst (Accounts Payable) with strong accounting, Intercompany and analytical skills to help support the business finance teams that continues to deliver strong financial performance. This might be a great fit if you have a strong flair of Intercompany and accounting skills and would like to be part of a growing team. You will be closely working with our Global Agency Finance teams. Shift Timing: 02:00 PM - 11:00 PM Mode: Hybrid (3 days working from office in a week) Location: Hyderabad Experience- 3-5 years only About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. Responsibilities Client & Agency Service: Good knowledge in P2P cycle. Strong understanding of Invoice to Pay concept Experienced in PO creations, closure and PO Listing process and reconciling invoices to close the jobs Experienced in managing vendor contract uploads onto client databases Policy Compliance: Ensure all vendors have delivered all services to contract terms and that all invoices are processed timely and accurately Timely Processing: Efficiently managing reports to ensure prompt response to stakeholders Approvals and supporting documentation for audit Experienced in stakeholders management and able to respond queries timely and accurately Able to work efficiently and accurately to ensure timely payment to vendor Qualifications This may be the right role for you if you have. 3-5 Years experience as an Accounts Payable process Bachelor’s degree in finance, Accounting, or related field, is a plus Strong understanding of on time payments. Excellent attention to detail and strong analytical skills. Ability to work independently and remotely

Key Points of Knowledge: 1.A Land Surveyor's job typically involves measuring and mapping land boundaries, distances, and elevations using surveying instruments such as GPS and Total Stations. The role also includes identifying and marking boundaries for specific survey numbers on the field. 2.Responsible for collecting coordinate data and preparing Field Measurement Book (FMB) maps, as well as performing topographic surveys to map both natural and man-made features. 3.Proficient in Auto-CAD for drafting and mapping purposes. 4.Experienced in researching legal records, survey documents, and land titles to understand the legal and historical context of a land parcel. 5.Highly skilled in land identification, accurately finalizing and measuring land areas, fixing boundaries, and preparing corresponding FMB maps. 6.In-depth knowledge of the land acquisition process in the renewable energy sector, especially in the state of Karnataka. 7.Strong communication skills for understanding and resolving Right of Way (ROW) issues, land disputes, and boundary-related concerns. 8.Capable of leading teams and maintaining accurate and up-to-date land records. 9.Strong analytical and problem solving skills. 10.Fluent in local knowledge mainly in Kannada language to read the documents and write the applications of alienation, Survey like 11 E, and also knowledge of drafting and land NA conversion work.

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 4.5 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of 3.5 LPA. Relocation bonus for candidates moving to Hyderabad, Coimbatore, or Chennai. Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP - Internal job promotion Cab facility will be provided

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

Qualification B.TECH(mechanical) - 2024-25 Pass out), No active passive backlog, Min 60% through Role & responsibilities Assist in the design, development, and testing of mechanical components and systems. Support production and maintenance teams in troubleshooting and process optimization. Participate in quality checks, audits, and documentation of engineering processes. Collaborate with cross-functional teams on project execution and process improvements. Learn and apply industry standards, safety protocols, and company procedures.

Urgently hiring for international BPO for voice & chat process for Mohali loc Fresher eligible,Male female both required sitting profile,No sales candidates must have Good comm skills with good knowledge of computer call Ms.Priyanshu 93177 53708 Required Candidate profile candidates must have Good comm skills with good knowledge of computer. min 12th required, for more information, call at the given no call Ms.Priyanshu 93177 53708 Ms. Megha duggal 87080 42210

What’s the role all about? As a Specialist BI Developer, you’ll be a key contributor to developing Reports in a multi-region, multi-tenant SaaS product. You’ll collaborate with the core R&D team to build high-performance Reports to serve the use cases of several applications in the suite. How will you make an impact? Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product’s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Translate business needs to technical specifications Analyze the requirement and work with Product team to freeze requirements in accordance with reporting application capabilities Manage the Project in JIRA Conduct Agile ceremonies in absence of Scrum Master Conduct design and code reviews Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute. 8-11 years of BI report development experience Expertise in SQL & any cloud-based databases. Expertise in Snowflake is advantage Expertise in any BI tools like Tableau, Power BI, MicroStrategy etc.. Experience working in enterprise Data warehouse/ Data Lake system Strong knowledge of Analytical Data base and schemas. Expertise in optimizing the data extraction process and queries Experience in managing project in JIRA, conduct Agile ceremonies Experience working with Data modelers and Governance team Experience in database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework Experience working in functional testing, Performance testing etc.. Experience working in any Performance test script generation – JMeter, Gatling etc.. Experience working in automating the Testing process for E2E and Regression cases. Experience working in JAVA/ Web services will be added advantage. Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6620 Reporting into: Tech Manager Role Type: Individual Contributor

About Emami: Emami Limited is a leading FMCG company with a strong presence in personal and healthcare products. In addition to our business excellence, Emami is deeply committed to social responsibility through our CSR initiatives, making impactful contributions to community development, education, healthcare, and sustainability. We are looking for a detail-oriented and proactive Accounts Payable Executive to support the financial operations related to CSR initiatives. This role is crucial to ensure efficient disbursement of CSR funds, financial accuracy, and compliance with internal and statutory standards. Key Responsibilities: CSR Payment Processing: Prepare and process CSR-related payment vouchers ensuring complete documentation and internal approvals. Ensure adherence to maker-checker protocols to maintain internal controls and proper segregation of duties. Coordinate with internal finance and accounts teams for timely voucher entries and execution of payments. Financial Review & Compliance: Perform thorough vouching of CSR expenditures to ensure authenticity and alignment with Emami’s CSR policy. Ensure accurate application of statutory requirements including TDS and GST on CSR-related transactions. Maintain audit-ready documentation for all CSR financial activities, both physical and digital. Coordination & Stakeholder Management: Liaise with NGOs, vendors, and CSR partners for documentation and payment clarifications. Work closely with CSR program managers and finance teams to align financial processes with project timelines and goals. Monitor fund disbursement schedules to ensure timely release and accuracy in financial reporting. Audit & Reporting Support: Assist internal and external auditors by providing relevant CSR finance documentation and reports. Create and present PowerPoint reports summarizing key financial data and CSR project metrics. Key Requirements: Education: B.Com / M.Com / MBA (Finance) / CA Inter preferred Experience: 2–5 years in Accounts Payable, preferably with exposure to CSR finance or NGO financial processes Technical Skills: Proficiency in MS Excel , PowerPoint , and ERP systems (SAP/Tally preferred) Good understanding of TDS , GST , and statutory compliance Soft Skills: Strong attention to detail and documentation Effective communication and coordination skills Ability to handle multiple stakeholders and tight deadlines

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners

US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners

US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584 , Ritika @ 8299619074 , Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of an MT, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities • Process Purchase Order, Non-Purchase Order (FI), eInvoices as per the established process • Reconcile the processed work by the team verifying entries and comparing system reports • Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries • Production planning on a daily basis and allocating the inflow volume to respective team members • Pay vendors by monitoring contract/PO terms, discount, scheduling and preparing checks/Fund Transfer Orders, resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments • Process travel and expense reports of employees by receiving and verifying expense reports for advances and receipts • Good knowledge of excel reports like Pivot table, formulas, formatting and cleansing the data • Resolving queries like wrong posting, reversal, and corrections • Support team members in processing corrections by clarifying their doubts and confusions • Ensure SOP’s are reviewed frequently and the latest updates are incorporated post-client signof • Maintain 100% accuracy of invoice processing and monthly reports • Report taxes whilst processing region-specific invoices as per the requirement • Understanding of Helpdesk operations would be an added advantage Qualifications Minimum qualifications/skills • University graduate in any discipline Preferred qualifications/skills • Bachelor/Master of Commerce or Business Administration • Relevant work experience in AP preferably in the Oil and Gas industry • Must have sound knowledge of written and spoken English • Preferable to have practical knowledge of SAP • Preferable to have practical knowledge of Reporting and Service Now • Understanding of Source to Pay process is a plus • Excellent time management and planning skills • Attention to detail, good analytical and problem-solving capabilities • Drive to achieve results and deliver on goals Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Summary The Infra. Technology Specialist will play a crucial role in optimizing and managing the companys infrastructure technology solutions. With a focus on Python and BMCHelix Discovery the specialist will ensure seamless operations and contribute to the efficiency of supply chain processes within the consumer goods domain. The position offers a hybrid work model with day shifts providing flexibility and work-life balance. Responsibilities Develop and implement infrastructure solutions using Python and BMCHelix Discovery to enhance operational efficiency Collaborate with cross-functional teams to integrate technology solutions within supply chain management processes Monitor and maintain infrastructure systems to ensure optimal performance and reliability Analyze system requirements and design scalable solutions to meet business needs Provide technical support and troubleshooting for infrastructure-related issues Evaluate and recommend new technologies to improve infrastructure capabilities Document processes and solutions to ensure knowledge sharing and continuity Conduct regular audits and assessments to ensure compliance with industry standards Optimize resource allocation to maximize system performance and cost-effectiveness Coordinate with vendors and stakeholders to ensure seamless integration of third-party solutions Implement security measures to protect infrastructure from potential threats Train and mentor junior team members to enhance their technical skills and knowledge Drive innovation by exploring emerging technologies and their applicability to the companys infrastructure. Qualifications Possess strong expertise in Python programming and BMCHelix Discovery for infrastructure management Have a solid understanding of supply chain processes particularly within the consumer goods sector Demonstrate experience in designing and implementing scalable infrastructure solutions Exhibit proficiency in troubleshooting and resolving technical issues efficiently Showcase ability to collaborate effectively with cross-functional teams Display knowledge of industry standards and compliance requirements Present excellent documentation skills for process and solution management.

SUMMARY Job Title - Distillery Operations Supervisor We are seeking a skilled Distillery Operations Supervisor to oversee the daily operations of our distillery, ensuring the production of high-quality spirits while maintaining a safe and efficient work environment. The ideal candidate will have a strong background in distillation processes, team leadership, and compliance with industry regulations. Responsibilities: Supervise and coordinate daily distillery operations, including fermentation, distillation, and blending processes. Monitor and control process parameters to ensure quality and yield standards are consistently met. Provide guidance and leadership to production workers, technicians, and operators across shifts. Ensure strict adherence to SOPs, GMP, HACCP, and safety protocols at all times. Manage inventory of raw materials and coordinate timely requisitions to support production schedules. Record and report production data, batch performance, downtime, and quality metrics. Coordinate routine maintenance checks and equipment servicing with maintenance teams. Ensure compliance with statutory requirements, including Excise regulations and environmental norms. Troubleshoot process deviations and implement corrective and preventive actions (CAPA). Collaborate with quality control and lab teams for process sample analysis and quality assurance. Contribute to the training and upskilling of junior staff and workers. Maintain high standards of hygiene and sanitation across the production floor. Requirements Minimum 10 years of experience in distillery operations. Diploma in a relevant field. Strong leadership and communication skills. In-depth knowledge of distillation processes and industry regulations. Ability to work effectively in a fast-paced production environment. Strong problem-solving and decision-making abilities. Location: Bardhaman plant. Male candidates preferred.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Expert Client Operations - Software Packaging and Distribution You are responsible for: * Creation and maintaining of distributable software packages and applications * Executing and monitoring of software rollouts * Distribution of Operating System, Office 365 C2R and other Software patches * Hardware integration in global service tools * Configuration and maintenance of the Client Installation Task Sequence including Driver and standard software installations * Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above * Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams * Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions General skills and qualifications required: * ITIL processes like Incident-, Problem-, Change- and Service Continuity management * Familiarity with regulatory processes like GxP * Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users * You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies * Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas * Willingness to set yourself challenging goals to achieve superior performance * Responsibility for the improvement of all products, services, processes and working routines within your working area * Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations * Very good and mature understanding of English in speaking and writing * You can communicate and express yourself target group oriented * You enjoy working across different teams and cultures and work constructively together in a global company * Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted * You have a sense of responsibility and pragmatism and you are working customer- and result-orientated Specific knowledge and competencies required: * Verifiable knowledge and expertise of Software packaging processes and tools for identifying alternative solutions and associated pro's and con's * In-depth knowledge about ** Flexera Admin Studio ** SCCM ** WSUS * Scripting skills, specifically Powershell would be of advantage * The following certificates would be beneficial ** Flexera Admin Studio *** Certified Repackaging Professional *** Certified Repackaging Specialist ** Microsoft Windows 10 / 11 *** “Installing and Configuring Windows 10” ** Microsoft Systems Center Configuration Manager *** “Administering Systems Center Configuration Manager” ** ITIL Foundation V3 Required Skills Software packaging & SCCM,OS & Patch Distribution,ITIL

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Expert Client Operations - SCCM and GPO Management You are responsible for: * Run and maintain operations of our existing SCCM environment based on Current Branch. ** Ensure maximum system performance and stability and perform necessary cleanup operations in SCCM and SQL ** Evaluate and introduce upcoming Feature Updates ** Responsible for Disaster Recovery (Backup and Restore) ** Management of boundaries, boundary Groups, discovery methods, security scopes * Create and manage custom Reports * Creation & Modification of Group Policy Objects * Linking of Group Policy Objects * Security Group- & WMI filtering * Client Hardening based on Microsofts Security Baseline * Documentation of Client related policies incl. change documentation * Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above * Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams * Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions General skills and qualifications required: * ITIL processes like Incident-, Problem-, Change- and Service Continuity management * Familiarity with regulatory processes like GxP * Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users * You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies * Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas * Willingness to set yourself challenging goals to achieve superior performance * Responsibility for the improvement of all products, services, processes and working routines within your working area * Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations * Very good and mature understanding of English in speaking and writing * You can communicate and express yourself target group oriented * You enjoy working across different teams and cultures and work constructively together in a global company * Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted * You have a sense of responsibility and pragmatism and you are working customer- and result-orientated Specific knowledge and competencies required: * Verifiable knowledge and expertise of Software packaging processes and tools for identifying alternative solutions and associated pro's and con's * In-depth knowledge about ** SCCM ** WSUS ** Active Directory Group Policy Management * Scripting skills, specifically Powershell would be of advantage * The following certificates would be beneficial ** Flexera Admin Studio *** Certified Repackaging Professional *** Certified Repackaging Specialist ** Microsoft Windows 10 / 11 *** “Installing and Configuring Windows 10” ** Microsoft Systems Center Configuration Manager *** “Administering Systems Center Configuration Manager” ** ITIL Foundation V3 Required Skills SCCM,Group Policy Management,ITIL

Experience -6+ Years and above Labvantage Specific: Labvantage Processes know-how (Samples, Instruments, Consumables are a must) * Labvantage Configuration (page and node level), Query Building, etc. * Candidate must have an experience on building Interfaces *Labvantage SAP-ERP,* Labvantage Customization writing drivers (for complex Instrument Interface with Labvantage), adjusting and/or enhancing existing piece of codes, Java, Javascript, Web Services, Oracle Database knowledge working experience is required. * Labels (Designing and Integration of Labels) and Reports (Jasper and Java Reports) * Labvantage package deployment and good hands-on around the deployments of EAR and other required elements * Master Data Management - Migration, Export and Import functionalities, troubleshooting, etc. Required Skills Labvantage,Labvantage configuration,Labvantage SAP ERP

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Outputs Expected: Resolution/Response: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB: Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management: Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments: UST(r) is looking for an SRE (Site Reliability Engineer) to work with one of the leading financial services organization in the US. The ideal candidate must possess strong background on DevOps in a cloud (GCP) environment. The candidate must possess excellent leadership skills, written and verbal communication skills with the ability to collaborate effectively with domain experts and technical experts in the team. Responsibilities: Participate in release cycles of our offerings, deploying code to nonprod and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management Develop and implement appropriate operational procedures to meet timely and high-quality deliverables Establish, monitor, and report on operation/production issues, business improvement opportunities, and operational achievements You will develop standard methodologies and processes to maximize operational output/efficiency to support business goals Respond to and prevent application incidents/outages Requirements: 5+ years of experience in DevOps roles Bachelor's degree or equivalent combination of education and related professional experience Certification in GCP Cloud (Professional Architect preferred) Experience in CI/CD pipeline tools like Github, Jenkins, Maven Experience in Terraform Scripting. Experience deploying and managing infrastructure on public clouds (GCP) - Creating Docker Images and containers. Experience working on Kubernetes, Dataproc/Hadoop or other large-scale cluster management systems Experience with PagerDuty, ServiceNow or other IT Service Management/ing platforms Knowledge of Spark, Asymmetric/Symmetric Encryption, Tokenization Experience in Linux environments (CentOS). Demonstrated ability to script around repeatable tasks Demonstrated ability to quickly and accurately troubleshoot system issues. You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders. A real passion for and the ability to learn new technologies Required Skills Aws,Gcp,Terraform,Jenkins