8.0 - 13.0 years

9 - 13 Lacs

Gurugram

Work from Office

Process Management (Payroll Center): Serve as the primary Employee Relations process in-charge for all activities related to the payroll center. This includes managing ER aspects of payroll discrepancies, benefits administration, leave management, and other compensation-related inquiries, ensuring compliance with relevant labor laws and internal policies. Contact Center Support: Act as the Employee Relations liaison for our contact centers, providing expert guidance and support on ER-related inquiries, employee concerns, and disciplinary actions. Develop and implement clear communication protocols for handling sensitive employee information. Business Process Improvement: Proactively identify opportunities to improve existing Employee Relations processes across various departments, with a particular emphasis on payroll and contact center operations. Lead initiatives to streamline workflows, reduce administrative burden, and enhance overall efficiency and employee satisfaction. Process Audit & Compliance: Conduct regular audits of Employee Relations processes and documentation to ensure accuracy, compliance with legal requirements (e.g., labor laws, GDPR/data privacy), and adherence to internal policies. Identify areas of non-compliance or risk and implement corrective actions. Policy Development & Updates: Review, update, and develop new Employee Relations policies, guidelines, and procedures in line with evolving legal requirements, industry best practices, and organizational needs. Ensure all updates are communicated effectively to employees and management. Case Management: Manage and resolve complex employee relations issues, including investigations into grievances, harassment claims, and disciplinary actions. Provide impartial advice and mediation to foster constructive resolutions. Training & Guidance: Provide training and guidance to managers and employees on Employee Relations best practices, company policies, and compliance requirements. Promote a culture of respect, fairness, and open communication. Record Keeping: Maintain accurate and confidential employee relations records and documentation in accordance with legal requirements and company policy.

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