4398 Process Improvement Jobs - Page 5

Role Description Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and automation capabilities. The objective is to increase client satisfaction and capture operational efficiencies by front to back digitalization, automation and non-tech process improvements in close collaboration with key stakeholders. PSXT strives to link the overall PB strategy to client journeys, product offering, IT platform and organizational set-up by ensuring a process design with E2E views & cost transparency. We work closely with Process Owners and the Transformation organisation across the PB division and rive accountability, ensure stakeholder alignments, deliver process and service enhancements, take care of communications, employee engagement and feedback loops for continuous process improvements. We are looking for a proactive and detail-oriented Junior Process Excellence Analyst (Associate) to join our Process and Service Excellence team (PSXT) in the Private Bank division. This role is ideal for a candidate eager to strengthen business analysis skills within a dynamic and international financial services environment. You will support the team in analysing and improving key private bank processes and ensuring alignment between stakeholders and project goals. Your key responsibilities Assist process and service excellence initiatives, projects or key workstreams. Help analysing processes with the aim to increase client experience and automation, reduce costs and processing times by considering target architecture and process design principles. Work with team members and stakeholders to help identifying inefficiencies and support the development of optimized to-be processes. Contribute to establishing and/or maintaining an organized process documentation repository. Support senior analysts and process owners in gathering information and collecting data points about existing business processes and services to prepare their analysis. Assist in identifying capability gaps and improvement opportunities. Organise and contribute to meetings, workshops, and interviews with internal stakeholders including process owners, front-office, operations, and compliance teams. Take accurate notes and action items from meetings and support follow-ups. Help prepare presentation materials, stakeholder summaries, and project status reports. Maintain version control of documents and ensure traceability of requirements. Your skills and experience Bachelors degree in Business, Finance, Information Systems, or a related discipline. 4-6 years of relevant work experience, preferably within financial services. Basic understanding of personal banking, private banking or wealth management concepts is a strong plus. Six Sigma Yellow Belt or equivalent certification (beneficial). Exposure to business analysis practices, process documentation, or project support. Familiarity with tools such as Microsoft Excel, Visio, PowerPoint and collaboration tools. Key Competencies: Strong attention to detail and eagerness to learn. Clear communicator with good written and verbal skills. Ability to manage multiple tasks and priorities effectively. A collaborative mindset and willingness to support team goals. Analytical thinker with curiosity about improving how things work.

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

Analyse customer expectations according to past social media activity Develop social media campaigns Define KPIs and KRAs for social media campaigns Update social media content across all channels Engage with customers and followers Monitor SEO and web traffic metrics Establish relationships with social media influencers to develop a strong network Develop content or get it done by content developers. Keep an eye on social media trends. Communicate effectively to all stakeholders including senior management and content developers. Planning and developing social media campaigns. Crafting compelling content or getting it developed. Posting content across social media accounts. Engaging with customers on different channels. Analyzing running campaigns. Being on top of the latest social media trends Monitor campaigns and analyses data obtained Maintain proper record of client details, sales details, revenue generation training attended and imparted, and the initiative was taken for process improvement, team performance, reward, and recognition. Maintain proper record of client details, sales details, revenue generation training attended and imparted, and the initiative was taken for process improvement, team performance, reward recognition. Develop and Maintain the Website. Prepare and publish a Newsletter. Experience 4 - 10 Years Industry Marketing Advertising PR Media Planning Qualification Any Master Degree, Other Bachelor Degree Key Skills Social Media Manager Social Media Analyst Social Media Executive SEO Executive

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role Overview Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team culture Identifies, reports and participates in process improvements implementationGeneral Responsibilities Accountabilities Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Key Responsibilities Process Analysis & Improvement: Evaluate existing business processes to identify inefficiencies and areas for improvement. Develop and implement strategies to optimize processes and enhance productivity. Process Design & Implementation: Design and implement new processes to increase efficiency and productivity. Lead process improvement projects from initiation to completion. Collaboration & Training: Collaborate with cross-functional teams to implement process changes. Train employees on new processes and procedures.

Should have at least 5 years MIS experience Involves Data Analysis & careful scrutinizing of the business data. Role also involves detailed data analysis. Knowledge of Adv. Excel, and Pivot Charts etc. will be an added advantage. Well versed with Macros and slicers Maintain MIS and report scope of improvement. Ensure process improvement and adherence to MIS reports. Handling data at Pan India level Manage team MIS to monitor and scale up skills and productivity. Excellent oral and written communication skills. Fast learner Excellent Knowledge of MS Excel, Macro, Adv. Excel, Power Point etc. Excellent analytical Good knowledge of the web applications and their functioning (Internet & Search Engines) .

Key Responsibilities Promote customer centricity and ensure awareness of internal policies for smooth issue resolution Guide and support team members to address controllable concerns transparently Provide special attention to onboarding and integrating new team members into the work environment Track and resolve concerns by coordinating with supervisors Measure client KPIs and conduct regular performance reviews with internal teams Maintain ABCD ranking for team members (CSA/TL) to drive accountability Initiate and implement process improvement strategies Reduce client escalations by addressing open points from VOC, VOB, reviews, and MoMs Conduct market studies for process benchmarking and share insights with internal and external stakeholders Maintain effective written communication and client interaction

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Sr. Exe AM Business Excellence- West: About CMR: CMR Green Technologies Limited formerly known as Century MetalRecycling Limited is Indias largest producer of Aluminium and Zincdie-casting alloys with a combined annual capacity of over approx. 4, 18, 000MT per annum. Since its inception in 2006, it has maintained itsfast-paced growth by leveraging the latest technology and continuousimprovement. CMR, which recycles aluminum scrap to make alloy, has 28-30 percent market share in India and is nearly three timeslarger than its nearest competitor. We are having strong presence at PANIndia level (North, West & South) with 13 manufacturing units, 5000 strongworkforce and supplies to major automotive industry in India includingtier one OEMs like Maruti Suzuki, Honda Cars, Bajaj Auto, Hero MotoCorp andRoyal Enfield Motors. Halol & Other West locations Position: FLO Business Excellence Job Band: - A Designation: Executive/Sr. Executive/AM No. of Posts: 01 Department: Business Excellence Reporting to: Area Head BusinessExcellence Qualification: Essential B.Tech/M.tech Mechanical/Electrical/ Electronics/ Metallurgy/ Industrial Engineering Desired: - Degree/Diploma/Certification Course in Production / Experience: Essential: - 3 or more years of experience inBusiness Excellence / Industrial Engineering/ Process Engineering. Desired: - Experience in process improvement, project management, and data analysis, Lean six sigma, 7 QC tools, CAPA, RCA. Job Profile: Review and analyze identified areasof improvement for preparing recommendations on feasibility and scale of theproject. Coordinate with department headsfor conducting audits in energy consumption / maintenance / safety standards, report findings and consequently scope of improvements. Identify process improvementopportunities out of suggestions received from audit findings, Qualityobservations / audits, kaizens, process improvement teams, user departments, ERP, EHS teams, etc. Propose and evaluate feasibility of implementing bestpractices in functions in line with changing external environment CoreCompetencies: Leanmanufacturing, six sigma, 7QC tools, PLC controlling and automations. Costconsciousness Effectivecommunication Teamwork Knowledgesharing and learning. Planningand organization Executionexcellence Resultsorientation General: Age- 25 -30 Years CTC Approx. 3-6 LPA Approx. CTC not a constraintfor suitable Candidate Candidate should not be a frequent Changer. Notice Period: Joining Period Max 30 Days. Wecan Buy Notice Period if required. Location: Vanod :Survey No. 470 & 471, Village Vinod, Taluka Dasada, District SurendraNagar, Gujarat 382750 Railway Station: Surendranagar (93.5km away) Airport: Sardar Vallabhbhai Patel InternationalAirport (104.1 km away) Halol: 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510 NearestRailway station: Champaner Railway Station (11.5km away) VadodaraRailway Station (41.5km away) Airport: Vadodara Airport, Gujarat (36km away)

The group you'll be a part of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lams business. The impact you'll make Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. What you'll do Delivery predicable Operational Performance which meets or exceed KPIs, Goals, Objectives, Deliver to annual operating plan goals, Drive initiatives to enable capability, scalability, productivity, Drive continues improvement projects. Cross-functional alignment and execution of deliverables. Lead a staff of Program Managers development them to meet future business needs. Expert understanding of an integrated enterprise system database environment (ie PLM), specifically pertaining to Material Master, Bill of Materials, and Engineering Change Record. In-depth knowledge, understanding, and application of Doc Control/Change Control processes/systems. In-depth knowledge and understanding of product structures, configurable vs non-configurable. In-depth knowledge, understanding, and application of interchangeability policy (ie., Form, Fit, Function) relative to Change Control practices. Works with cross functional team to maintain change records for supplier changes, supplier POR changes, obsolescence requests. Who we're looking for Eligibility Criteria: Years of Experience: Minimum 15 years of experience Job Experience: Proven leader, managing cross-functional global team or functional teams of 6 -12+ members at various levels of the organization. Education: Diploma and Bachelor degree in Engineering or MBA (Supply Chain/Operations Mandatory Skills required to perform the job: Proven leader, managing cross-functional global team or functional teams of 6 -12+ members at various levels of the organization Prior Engineering Change Management/PLM work experience/knowledge of product/BOM structures, configuration management, change control/PLM systems, engineering and manufacturing business processes Familiarity with SAP/other ERP systems and PLM-related integrations Outstanding written and verbal communication skills, with ability to clearly communicate operationally with functional Engineering and Operation stakeholders, as we'll as communicate effectively technically with business system analysts, developers, relating to Engineering Change Management and PLM. Ability to create and deliver presentations at peer and/or executive levels. Demonstrated problem-solving skills with the ability to solve complex problems with cross-functional orgs and potentially conflicting business needs. Demonstrated experience and results as a hands-on manager with functional process and business operations knowledge of Engineering Change Management, Issue Reporting, ERP and Engineering processes Lead a staff of Program Managers development them to meet future business needs. Proven working experience in People management, Customer Change Control, or supply chain within the Semi-Conductor or electronic sector. Excellent client-facing and internal communication skills Excellent written and verbal communication skills PMP, MPM, or CPIM certification is a plus Lean Six Sigma is plus Note: Candidates should be comfortable working in shift based on business needs. Shift timings 1:30pm to 10:30pm Preferred qualifications Desirable Skill: Exposure to SQL, SAP HANA and data visualization tool like Power BI Experience in the wafer processing or general manufacturing is a definite plus Our commitment We believe it is important for every person to feel valued, included, and empowe'red to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. On-site Flex you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

JOB PURPOSE The position is for overall accounts Receivables Management including activities like debtors reconciliation, preparing and circulating total outstanding dues statement on a weekly basis highlighting critical and over dues aiming to reduce company s DSO, preparing debtors ageing analysis, Monitoring of total receipts accounting and ensuring accuracy thereof , Bank reconciliation, raising monthly interest debit notes and their reconciliation, preparing and circulating various MIS reports related to receivables area, Checking and depositing service tax on advances on monthly basis and Reconciliation of service tax with revenue in financials on half yearly basis for service tax return filing purpose and Audit coordination preparing and providing various audit schedules related to the respective work area and getting the same audited. ORGANISATION CHART Accountabilities Key Performance Indicators Interest on delayed payments: Calculating interest recovery against payments delayed by each customer, generating and ensuring delivery of respective debit notes, interest dues reconciliation with customers and handling addressing queries from customers with regard to interest dues. Raising interest debit note by 15th of the subsequent month. Ensuring delivery of debit notes to customers within 4 days of raising such debit notes Parking of debit notes in SAP system within 2 days of raising the debit notes. Timely Passing interest credit notes on CA certified statement reconciliation credits from back date Reconciliation of interest and addressing queries from customers on a daily basis. Timely providing interest working to commercial in excel sheet as per their requirement. Monitoring Receipt Accounting BRS : Monitoring of total receipts accounting involving more than 2500 transaction (INR and USD) every month having a total value of more than INR 5000 crores annually. Ensuring accuracy in all respects viz date, amount, and customer. Checking and booking of forex fluctuations. Ensuring all cheques received are deposited the next working day Ensuring sending collection report to management on a daily basis Accounting of all receipts within 2 days wherever invoice details are received. Ensuring of booking of all onetime pass/ADP/TVP related income before month end. Ensuring accuracy in accounting of receipts. Ensuring proper record keeping of receipts transaction for audit purpose Ensure Bank Reconciliation for ICICI2685 and closing open items on monthly basis. Also to ensure that there is no open item for more than three months. Following up with all stakeholders (other than revenue related) for passing receipts entry and getting the required entries posted on a daily basis. Posting of reconciled entries (more than 2500 entries monthly) from "in a/c" to "main a/c" in SAP before closure of SAP period every month end. Following up with commercial department for payments details of un-identified receipts lying in customer accounts for more than six months. Regularly clearing of the open items in SAP on receipt of invoice-wise payment details. KEY ACCOUNTABILITIES Service tax Reconciliation of service tax deposited with revenue figures reported in financials for service tax return filing purpose on a half yearly basis within timeframe Reconciliation of Service tax payable on receipts basis with debtors outstanding on quarterly basis Checking and depositing service tax on advance received from customers on a monthly basis before closure of SAP period. Audit Coordination: Preparing debtors related schedules as per revised schedule VI, preparing variance analysis showing quarterly and annual variance, bad debts provisioning as per debtors policy, bad debts write offs after necessary documentation and other schedules as required and getting the same audited. Preparing debtors schedule after appropriate clearing of collections during the quarter, bifurcated in to different categories viz. Trade debtors - 180secured, unsecured and Non Trade debtors as per revised schedule VI within 2 days of SAP period closure. Preparing variance analysis reports for variance in debtors outstanding and advance from customers as per audit timelines. Initiating and booking provision of Bad and doubtful debts as per debtors policy after securing managements approval through commercial dept. as per timelines Timely preparing subsequent realization report taking into accounts realizations for previous quarter after closing of current quarter. Timely getting the all the schedules audited, addressing queries from auditors and ensuring that no query remains unaddressed at the end of the respective audit. Providing MIS information: Providing MIS data with respect to receivables related activities from time to time as required by various departments. Preparing GCM/BCM ATRs as per time lines in line with monthly CEO review. Timely providing MIS data with respect to receivables related activities from time to time as required by various departments. Preparing and providing data related to various ATRs required to be presented in CEO/GCM review by 10th of the month. Preparing and circulation Debtors Turnover days as on every month end by 10th of the month. Preparing and circulation of MIS on Electricity and water dues unpaid by customers every fortnight. Timely preparing and circulating MIS report on Air India dues movement containing stream wise billing as on every month end. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Interaction with Concessionaires, JVs, Airlines and statutory, revenue and CAG Auditors. INTERNAL INTERACTIONS Internal - Commercial department and top management Interacting with SAP team for process improvement. Interacting with Management Assurance Group for internal audit related issues. Interacting with Compliance team for tax related issues. FINANCIAL DIMENSIONS Total receipts amount of more than INR 5000 Crores annually, number of transactions involved - more than 25000 annually Average debtors more than INR 600 Crore at each month end. OTHER DIMENSIONS Number of staff under direct report: 3 Handling Rs 800 Crs Receivables. EDUCATION QUALIFICATIONS M. Com/MBA (Finance)/CA Knowledge of SAP Proficiency in MS Office. RELEVANT EXPERIENCE B. Com/M. Com : 8 years Relevant and 15 years total MBA : 5 Years relevant and 10 years total CA: 3 years relevant and 7 years total COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence

The Industrial System Analytics (ISA) team within GDIA develops cutting-edge cloud analytic solutions using GCP tools and techniques to drive strategic insights across Ford. As a Product Owner (Supervisor), you will be a critical leader within our product-driven organization. You will be responsible for defining, prioritizing, and delivering high-value data products and analytical solutions that directly address key business challenges. This role requires a strong blend of strategic product thinking, hands-on agile execution, and the ability to lead, mentor, and guide your team (or cross-functional teams) to achieve exceptional outcomes in a dynamic, data-intensive environment. you'll have Bachelors degree in a quantitative field such as Computer Science, Engineering, Information Systems, Business Analytics, or a related discipline. 5+ years of experience as a Product Owner, Business Analyst, or similar role managing digital products or data solutions. Demonstrated experience in defining product roadmaps, managing backlogs, and prioritizing features. Proven experience working within an Agile software development environment. Experience gathering and translating business requirements into technical specifications and user stories. Strong understanding of data analytics, AI/ML concepts, and how they can drive business value. Familiarity with cloud platforms, preferably Google Cloud Platform (GCP) services (eg, BigQuery, GCS, Dataflow). Excellent communication, interpersonal, and stakeholder management skills. Even better, you may have Masters degree or PhD in a quantitative field. Experience supervising or mentoring other Product Owners or team members. Hands-on experience with data visualization tools (eg, Tableau, Power BI, Looker). Proficiency in SQL and/or scripting languages (eg, Python) for data exploration. Knowledge of Fords internal data ecosystems or IT systems. Experience with DevSecOps practices and tools (eg, CI/CD pipelines, Jira, GitHub). Certified Scrum Product Owner (CSPO) or similar Agile certification. Proven ability to balance "doing it right" with "speed to delivery" in a fast-paced environment. Inquisitive, proactive, and interested in learning new tools and techniques. --- Product Strategy & Vision: Translate high-level business objectives and customer needs into clear product vision, strategy, and measurable outcomes for your product area. Communicate product vision and strategy effectively to the development team, stakeholders, and leadership, ensuring alignment and buy-in. Gather and analyze customer/internal feedback to continuously refine the product roadmap and drive improvements. Backlog Management & Prioritization: Own, define, and prioritize the product backlog, ensuring it is we'll-groomed with clear, actionable user stories and acceptance criteria. Collaborate closely with engineering, data science, and UX teams to refine requirements and ensure technical feasibility and optimal solution design. Manage interdependencies across features and product releases, identifying and proactively mitigating risks to delivery. Stakeholder Collaboration & Communication: Act as the primary liaison between business stakeholders, customers, and the development team, fostering strong relationships. Translate complex technical concepts into understandable business language and vice versa, facilitating effective decision-making. Manage stakeholder expectations and provide regular, transparent updates on product progress, risks, and achievements. Act as a strategic consultant to the business, guiding them towards optimal data-driven solutions rather than just fulfilling requests. Product Delivery & Quality Assurance: Ensure that delivered software and analytical solutions meet desired business outcomes, quality standards, and compliance requirements (eg, security, legal, Ford policies). Collaborate with the team to define relevant analytics and metrics to track product performance, adoption, and realized business value. Facilitate user acceptance testing and feedback loops to ensure product adoption and satisfaction. Agile Leadership & Process Improvement: Champion Agile software development principles, culture, and best practices within your team and across the organization. Lead and facilitate team ceremonies (eg, sprint planning, reviews, retrospectives) to ensure efficient and effective delivery. Mentor, coach, and guide team members (including junior Product Owners, if applicable, or cross-functional team members) in product ownership best practices, problem-solving, and continuous improvement. Ensure effective usage of agile tools (eg, Jira) and derive meaningful insights for continuous improvement of processes and delivery. Drive adoption of DevSecOps and software craftsmanship practices (CI/CD, TDD) where applicable.

The Industrial System Analytics (ISA) team within GDIA develops cutting-edge cloud analytic solutions using GCP tools and techniques to drive strategic insights across Ford. As a Product Owner (Supervisor), you will be a critical leader within our product-driven organization. You will be responsible for defining, prioritizing, and delivering high-value data products and analytical solutions that directly address key business challenges. This role requires a strong blend of strategic product thinking, hands-on agile execution, and the ability to lead, mentor, and guide your team (or cross-functional teams) to achieve exceptional outcomes in a dynamic, data-intensive environment. you'll have Bachelors degree in a quantitative field such as Computer Science, Engineering, Information Systems, Business Analytics, or a related discipline. 5+ years of experience as a Product Owner, Business Analyst, or similar role managing digital products or data solutions. Demonstrated experience in defining product roadmaps, managing backlogs, and prioritizing features. Proven experience working within an Agile software development environment. Experience gathering and translating business requirements into technical specifications and user stories. Strong understanding of data analytics, AI/ML concepts, and how they can drive business value. Familiarity with cloud platforms, preferably Google Cloud Platform (GCP) services (e. g. , BigQuery, GCS, Dataflow). Excellent communication, interpersonal, and stakeholder management skills. Even better, you may have Masters degree or PhD in a quantitative field. Experience supervising or mentoring other Product Owners or team members. Hands-on experience with data visualization tools (e. g. , Tableau, Power BI, Looker). Proficiency in SQL and/or scripting languages (e. g. , Python) for data exploration. Knowledge of Fords internal data ecosystems or IT systems. Experience with DevSecOps practices and tools (e. g. , CI/CD pipelines, Jira, GitHub). Certified Scrum Product Owner (CSPO) or similar Agile certification. Proven ability to balance "doing it right" with "speed to delivery" in a fast-paced environment. Inquisitive, proactive, and interested in learning new tools and techniques. --- Product Strategy Vision: Translate high-level business objectives and customer needs into clear product vision, strategy, and measurable outcomes for your product area. Communicate product vision and strategy effectively to the development team, stakeholders, and leadership, ensuring alignment and buy-in. Gather and analyze customer/internal feedback to continuously refine the product roadmap and drive improvements. Backlog Management Prioritization: Own, define, and prioritize the product backlog, ensuring it is we'll-groomed with clear, actionable user stories and acceptance criteria. Collaborate closely with engineering, data science, and UX teams to refine requirements and ensure technical feasibility and optimal solution design. Manage interdependencies across features and product releases, identifying and proactively mitigating risks to delivery. Stakeholder Collaboration Communication: Act as the primary liaison between business stakeholders, customers, and the development team, fostering strong relationships. Translate complex technical concepts into understandable business language and vice versa, facilitating effective decision-making. Manage stakeholder expectations and provide regular, transparent updates on product progress, risks, and achievements. Act as a strategic consultant to the business, guiding them towards optimal data-driven solutions rather than just fulfilling requests. Product Delivery Quality Assurance: Ensure that delivered software and analytical solutions meet desired business outcomes, quality standards, and compliance requirements (e. g. , security, legal, Ford policies). Collaborate with the team to define relevant analytics and metrics to track product performance, adoption, and realized business value. Facilitate user acceptance testing and feedback loops to ensure product adoption and satisfaction. Agile Leadership Process Improvement: Champion Agile software development principles, culture, and best practices within your team and across the organization. Lead and facilitate team ceremonies (e. g. , sprint planning, reviews, retrospectives) to ensure efficient and effective delivery. Mentor, coach, and guide team members (including junior Product Owners, if applicable, or cross-functional team members) in product ownership best practices, problem-solving, and continuous improvement. Ensure effective usage of agile tools (e. g. , Jira) and derive meaningful insights for continuous improvement of processes and delivery. Drive adoption of DevSecOps and software craftsmanship practices (CI/CD, TDD) where applicable. ---

Job Description ServiceMax Consultant / Developer Summary: The ServiceMax Consultant/Developer is responsible for implementing, configuring, customizing, and supporting the ServiceMax application to optimize field service operations. This role involves understanding field service business processes and translating them into effective ServiceMax solutions. Serviceboard: The ServiceMax Service Board Specialist will be a key player in optimizing our field service operations by leveraging the ServiceMax Service Board platform. This role is responsible for the configuration, administration, and ongoing support of ServiceMax Service Board, ensuring efficient scheduling, dispatch, and real-time monitoring of our field technicians and service activities. The ideal candidate will possess a deep understanding of field service processes and a strong technical aptitude for ServiceMax Service Board capabilities. Key Responsibilities: Service Board Configuration Administration: Configure and maintain Service Board settings, including dispatch console layouts, Gantt chart views, map settings, and real-time data display. Set up and manage dispatch queues, job lists, and work order priorities within Service Board. Define and manage resource attributes, skills, and territories for effective resource matching. Configure shift plans, holiday schedules, and crew management functionalities within Service Board. Manage user roles and permissions specific to Service Board access (e. g. , Dispatcher, Crew Manager). Scheduling Optimization: Assist in the configuration and fine-tuning of ServiceMaxs scheduling and optimization rules and algorithms. Work with dispatch teams to understand their workflows and configure Service Board to enhance their efficiency. Troubleshoot and resolve issues related to scheduling conflicts, resource allocation, and optimization results. Key Responsibilities: Business Analysis Requirements Gathering: Work with business stakeholders to understand field service processes, gather requirements, and define functional and technical specifications for ServiceMax implementations. ServiceMax Configuration: Configure ServiceMax modules such as Work Order Management, Dispatch, Scheduling, Contracts, Warranties, Entitlements, Inventory Management, Preventative Maintenance, and Mobile Field Service. ServiceMax Customization: Develop custom solutions within ServiceMax using Apex, Visualforce, and Lightning components (if needed, as ServiceMax leverages the Salesforce platform). SFMs (Service Flow Mobile): Design, develop, and maintain Service Flow Mobile (SFM) configurations for mobile users. Integrations: Integrate ServiceMax with other systems (e. g. , ERP, CRM, IoT platforms) using Salesforce integration tools, APIs, and middleware. Testing: Conduct functional, integration, and user acceptance testing (UAT) to ensure the quality and performance of ServiceMax solutions. Deployment Support: Assist with deployment, provide ongoing support, and troubleshoot issues related to ServiceMax. Training Documentation: Provide training to end-users and create documentation for ServiceMax processes and configurations. Process Improvement: Identify opportunities for process improvements and leverage ServiceMax features to enhance operational efficiency. Stay Current: Keep up-to-date with the latest ServiceMax releases and features. Required Skills Qualifications: Strong understanding of field service business processes and operations. Extensive experience with ServiceMax configuration, architecture, and development. Solid knowledge of the Salesforce platform (Sales Cloud, Service Cloud, Field Service Lightning). Proficiency in Salesforce development (Apex, Visualforce, Lightning components) is often required. Experience with ServiceMax SFMs, DataGuide, and Mobile solutions. Strong analytical and problem-solving skills. Excellent communication, presentation, and interpersonal skills. ServiceMax Certification(s) (preferred). Salesforce Administrator and/or Platform Developer Certifications (preferred). Qualifications Any bachelors degree Schedule: Full-time Req: 009GU5

In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement JOB REQUIREMENT Proven Enterprise SaaS Leader ? 9+ years of experience driving revenue growth in the Indian market through both high-velocity transactional sales and complex, strategic enterprise deals. Consistent Top Performer ? Repeatedly exceeded aggressive sales targets across large, diverse territories, contributing directly to revenue acceleration and market expansion. Execution-Oriented & Mission-Aligned ? Operates with urgency, discipline, and deep alignment with customer impact and organizational mission. Known for turning intent into measurable outcomes. Entrepreneurial Mindset ? Thrived in start-up and high-growth environments, building go-to-market strategies from the ground up and playing a hands-on role in scaling revenue engines. Domain Expertise ? Strong foundation in data-driven technologies, including analytics, databases, and business intelligence; blends technical acumen with a sharp commercial instinct. Self-Starter & Go-Getter ? Exceptionally resourceful, self-directed, and relentless in pursuit of results; consistently goes above and beyond to drive value. Strategic Communicator ? Articulates complex ideas clearly and persuasively to senior stakeholders, with an ability to influence and inspire across all levels. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

As the requirements and change management lead, you will play a critical role in ensuring the successful development of our products by leading the effective management of product requirements and the change request process. You will be responsible for establishing and maintaining a disciplined approach to requirements management throughout the product development life cycle, from initial concept to final delivery. This role requires a strong understanding of product development methodology, excellent leadership skills and the ability to drive process improvement. What You Will Do Drive requirements definition and development: Oversee the definition, decomposition and communication of product requirements based on market analysis and customer needs Implement frameworks example V-model and processes to ensure requirements are accurately translated and aligned across development teams Standardize requirement handling across customer accounts. Lead change request management: Develop and enforce a robust change management process for requirements, including impact assessment, review and approval. Ensure proper documentation and communication of all requirement changes. Optimize requirements and change management processes: Identify and implement improvements to requirements and change management processes, tools and methodologies Established metrics to monitor process effectiveness and drive Continuous improvements Establish clear roles, delegation strategies, and performance metrics. Act as the primary interface between sales, engineering, and program management teams. Manage and mentor the team: Mentor, guide and supervise the team of requirements analyst engineers or specialists Foster a collaborative and high performing team environment Lead and develop a high-performing team with expertise in B2B requirements management, mentor and foster accountability and leadership at all levels. Implement a buddy system for effective collaboration between Japan, Mexico, India, Germany, Romania, Hungary, and the US. Drive transformation as per business needs Identify opportunities to leverage requirements management to support broader business transformation initiatives Champion the adoption of new technologies and best practices to enhance program operations capabilities What You Need to Be Successful Education and experience: Bachelors degree in relevant field masters preferred 14 plus year s experience in program operations, b2b customer requirements management or engineering change management. With 5+ years in leadership Core competencies: Expertise and requirements management principles, methodologies and tools. Proficiency in change management framework and best practices. Strong leadership, communication and stakeholder management skills. Excellent analytical, problem solving and process improvement abilities Ability to drive organizational change and transformation. Bonus Points if You Have Experience with specific requirements management software example DOORS, ALM etc Certification and requirements engineering or change management example CBAP, CCMP Experience in the automotive software development industry Familiarity with agile development methodology Team scaling, Stakeholder management and cross-cultural collaboration Fluency in Japanese or experience working with Japanese stakeholders; helpful for managing communication in a global matrix organization. What Makes You Eligible Proven leadership in B2B operations: experience leading teams in customer requirements and change request management within a complex B2B environment. Expertise in process standardization and execution: demonstrated ability to implement structured workflows, drive efficiency, and improve cross-functional alignment. Strong stakeholder management: experience collaborating across global teams, especially in a matrix organization with demanding customers. Technical and business acumen: strong understanding of program operations, KPIs, and tools to enhance requirements management and change control processes. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc) Extensive training opportunities through our own HARMAN University Competitive we'llness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development

About this role We are seeking a strategic and experienced HR Risk and Operational Excellence Vice President to strengthen governance frameworks, enhance reporting mechanisms, and enable effective oversight of HR risks and operations. This role is a second-line function focused on empowering HR teams to address risks and operational challenges effectively while maintaining accountability at the appropriate levels. The ideal candidate will have deep expertise in operational risk governance, the ability to provide actionable insights, and a collaborative approach to driving compliance and process improvement. This role does not directly remediate issues but instead establishes frameworks, guidance, and reporting mechanisms to empower teams to resolve challenges independently. Key Responsibilities Operational Risk Management and Governance Analyze data and trends to identify emerging HR risks and prioritize mitigation strategies. Define and oversee HR Business Risk Indicators (BRIs) and Key Performance Indicators (KPIs) to monitor risk and performance. Advise HR leadership with actionable insights and strategic guidance on risk management and governance practices. Develop and implement governance frameworks for the proactive identification, tracking, and management of HR risks. Collaborate with stakeholders to monitor remediation progress, ensuring accountability and ownership at the appropriate levels. Prepare and deliver governance reports to senior management, summarizing key metrics, trends, and actionable insights to inform decision-making. Promote transparency and adherence to governance processes across HR functions to enhance risk mitigation and compliance. Policy Governance Support and maintain the HR Policy Governance framework, ensuring it aligns with regional regulatory requirements. Collaborate with Employment Legal and HR teams to design and enhance mechanisms for horizon scanning, enabling functions with the ability to timely identify regulatory changes that may impact HR policies. Provide governance oversight to confirm policy updates are operationalized effectively by the relevant HR functions, with clear ownership and accountability. Third-Party Governance Act as a Subject Matter Expert (SME) for HR third-party risk management, enabling Vendor Relationship Owners (VROs) to comply with sourcing, vendor management, privacy, and information security policy requirements. Support the development and maintenance of effective third-party governance frameworks, ensuring HR vendor inventory oversight aligns with organizational standards. Audit Readiness and Support Act as a liaison between HR teams and internal/external auditors, ensuring alignment of expectations and clear communication throughout the audit lifecycle. Establish and maintain an audit preparedness framework, defining protocols for ongoing monitoring and periodic reviews of HR processes to confirm readiness. Coordinate with process owners across HR functions to address requests for clarification, additional evidence, or follow-up actions during audits. Monitor the resolution of audit issues by tracking management responses and action plans, ensuring timely and effective remediation. Conduct independent assessments of remediation actions to confirm their effectiveness and alignment with audit objectives. Training and Development Design and deliver targeted training programs to increase awareness of HR risk governance and policy requirements, including training on audit preparedness to equip HR teams with the tools and knowledge needed to navigate audit processes confidently. Provide specialized coaching to HR Teams on essential systems and governance processes, supporting smooth transitions for new initiatives. Qualifications Masters degree in HR, Business Administration, or related field; advanced degree or certifications (eg, CIPD, SHRM, HRMP) preferred. 6-8+ years of experience in HR governance, compliance, or risk management roles, preferably in a global, matrixed environment. Strong understanding of employment laws, regulatory requirements, and HR governance practices. Demonstrated ability to influence stakeholders and foster cross-functional collaboration in complex organizations. Expertise in HR risk management frameworks, policy governance, and third-party oversight. Analytical and problem-solving skills with a proactive approach to risk identification and mitigation. Proficiency in MS Office (Excel, PowerPoint) and familiarity with privacy and compliance programs. Clear, effective communication skills, including proficiency in Plain-English writing and visual storytelling. Experience navigating ambiguity and driving initiatives independently within a dynamic environment. Our benefits . Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. we'remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. At BlackRock, we are all connected by one mission: to help more and more people experience financial we'll-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

The Indirect Category Manager is responsible for leading assigned categories and vendors in an efficient, effective, and reliable manner. Accountable for developing category and vendor sourcing strategies, drafting solicitations, leading negotiations, monitoring vendor performance, and optimizing company supplier spending. The category manager is also responsible for helping Enviri and Procurement achieve their financial and operational targets. Responsibilities: Develop and execute category strategies for assigned indirect categories, ensuring alignment with the company s procurement and business goals. Assist in procurement planning to ensure alignment with financial objectives and project timelines. Manage a portfolio of commercial contracts and strategic vendor relationships with key vendors in the category. Lead RFPs, RFQs, and negotiation processes for contracts in HR, IT, EHS, CAPEX, Engineering, and other support Functions and demonstrate year-on-year cost savings and avoidance. Collaborate with the legal and insurance, and other critical teams to finalize contract terms, ensure risk mitigation, and maintain compliance with regulatory and organizational standards. Ensure contract terms align with insurance requirements, mitigating liabilities and supporting organizational risk management policies. Collaborate with cross-functional teams to understand business needs and identify opportunities for value creation. Optimize vendor performance by establishing and monitoring KPIs, conducting QBRs, and ensuring compliance with SLAS and contract terms. Drive cost optimization initiatives through TCO analysis and joint process improvement opportunities with suppliers. Partner closely with key stakeholders in HR, IT, EHS, and Engineering, and other assigned Functional teams to support strategic initiatives and operational needs. Maintain and enhance positive vendor relationships to foster collaboration & efficiency. Provide mentorship and guidance to junior Procurement team members, fostering professional growth and development. Perform other duties as assigned to support the procurement team. Preferred Qualifications: MBA or equivalent Procurement experience working within a large, multi-site organization Hazardous waste industry experience Oracle procurement experience

Should have in depth knowledge of ISO 9001, ISO14001, & ISO 45001 standards. Certified internal auditor / Lead Auditor will be an added advantage. Proficiency in GD&T and engineering drawing standards. Knowledge about manufacturing processes / work experience in chemical etching process , electroplating , mechanical stamping, furnace operations etc Should have detailed knowledge on process validation , feasibility study and part qualification methods. Collaborate with CFT to support new part development , process improvement, and risk management. Sound knowledge of risk assessments, PRD, CP, FMEA, and RCA (5 Why, 8D problem solving, Fishbone Diagram, and Pareto Analysis). Ability to perform and interpret tolerance analysis , SPC & measurement system evaluations . Lead a Team of 10-15 quality technicians and 3-5 quality engineers Train and mentor IQC & IPQC teams and promote quality culture and continuous improvement . Documentation - Creating and maintaining quality documentation, standardization and creating and developing quality business processes and systems Monitor quality KPIs , analyse trends, and report findings to the reporting manager. Take appropriate corrective actions on time to prevent recurrence. Responsible for conducting Inhouse QMS & Process Audits periodically as per the schedule. Lead and coordinate internal and external audits (supplier) , ensuring timely closure of non-conformities. Oversee calibration and validation of equipment, including master gauges, ensuring traceability and accuracy. Manage internal / external customer complaints , conduct a detailed root cause analysis , and implement corrective and preventive actions (CAPA) on time. Excellent leadership, communication, and analytical skills. Proficiency in MS office, ERP/MES systems , quality management software, data analysis. Understanding of industry specific regulatory standards and safety requirements (eg, ISO, CE, UL, RoHS, REACH), is an added advantage. Education and Experience Required : Engineering in Mechanical with minimum 7-10yrs of work experience in Quality assurance is desired. Experience of working in stamping, chemical etching or electroplating industry is preferred. Responsible for handling end to end quality assurance, quality control and quality management systems.

The CyberProof-provided Vulnerability Remediation Managers will perform the following key tasks: Program Coordination Collaborate with internal vulnerability management and remediation teams Manage remediation tracking for critical/high vulnerabilities from scanning tools. Remediation Governance Facilitate weekly/bi-weekly remediation status meetings with IT stakeholders. Track remediation owners, timelines, and blockers. Follow existing remediation SLAs and risk acceptance/exemption processes. Create and triaging new vulnerability findings. Reporting Generate and distribute dashboards/reports on remediation progress. Highlight overdue vulnerabilities and SLA breaches. Process Improvement, Assist in refining vulnerability intake, triage, prioritization, and closure processes. Stakeholder Management Coordinate across Security, Infrastructure, Application, and GRC teams. Support audit and compliance-related evidence collection (eg, for PCI-DSS, HIPAA, etc).

As a Production Engineer, you will play a pivotal role in overseeing and managing the production process for condensers, heat exchangers, and pressure vessels. Your responsibilities will encompass production planning, quality control, manpower management, and ensuring compliance with ASME standards. If you have a strong background in fabrication, a good understanding of engineering drawings, and the ability to motivate and lead a team, we want to hear from you. Key Responsibilities: Manpower Supervision: Effectively supervise and manage the production workforce, ensuring tasks are completed efficiently and on schedule. Engineering Drawings: Ability to interpret and work with General Arrangement (GA) and fabrication drawings. Work Reporting: Generate daily work reports and work schedules to track progress and performance. Production Planning: Develop production plans and implement strategies to meet production targets and deadlines. Expertise in Fabrication: Demonstrate a high level of knowledge and expertise in fabrications, particularly in condensers, heat exchangers, and pressure vessels. ASME Standards: Maintain a good understanding of ASME standards and codes, ensuring production compliance. Motivation: Encourage and motivate production workers to maintain high productivity and quality standards. Safety: Strictly adhere to safety rules and regulations, conducting regular quality checks on completed products. Monitoring: Monitor day-to-day activities to ensure work is executed as per the production schedule. Process Improvement: Review existing processes and develop solutions to increase productivity and reduce costs. Coordination: Coordinate effectively with engineers, contractors, and workers to achieve the best results in the shortest time. Housekeeping: Maintain a clean and organized workplace in accordance with daily plans and norms. Qualifications/skillset we'require: Bachelors degree in Mechanical Engineering or a related field. 2-3 years of proven experience in production engineering, particularly in fabrications. Ability to read and interpret engineering drawings. Strong knowledge of ASME standards and codes. Excellent leadership and communication skills. Problem-solving and decision-making abilities.

As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. Huron is redefining what a global consulting organization can be. Advancing innovative ideas every day to build even stronger clients, individuals, and communities. we're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And we're developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. Huron s Resource Management (RM) team members are trusted strategic advisors to our business leaders, delivering solutions that balance the needs of our people, our company, and our clients. The team delivers high quality staffing solutions that ensure proper alignment of resources to projects, optimizes utilization, and supports career development for employees. We provide unique perspectives through data-informed insights and foster deep, collaborative, and consultative relationships with the stakeholders we engage. Specifically, the Resource Manager implements practical, seamless processes and systems to support resource allocation and planning that the business trusts and utilizes. They support all key business functions associated with managing the supply and demand of consultants for client engagements. They deliver utilization and forecasting insights that drive strategic business decisions and meet organizational business objectives. They also partner with other operational functions to drive future workforce planning. Key to success in this role is one s ability to establish and maintain credibility with practice / internal teams, develop and maintain a deep understanding of business offerings and effectively communicate at all levels throughout the organization. This position reports to the Resource Management Strategy Lead for their assigned team and interacts directly with business leaders and employees, Human Capital, Operations, IT and Procurement personnel. This role requires close collaboration with colleagues in the US and demands flexibility to work during evening IST hours to align with US working hours Required: Intake and coordinate staffing requirements with business leaders for client engagements in your assigned team Own and manage project staffing for assigned team by understanding role requirements and employee skillsets, using this information to make project assignments Proactively communicate resource status, challenges, and changes to stakeholders to manage expectations and facilitate informed decision-making. Monitor and escalate potential resource conflicts, shortfalls, and utilization gaps promptly to Staffing Advisors for resolution Develop proficiency in the resource management planning tool Work closely with cross-functional teams including Operations, HR, TA, and Contingent Worker (Procurement) teams to facilitate seamless staffing processes. Proactively build strong relationships with employees, gaining an understanding of their skillets, development interests, personal preferences, and project work to align future staffing opportunities Assist RM Strat Lead in prepare/distributing (weekly and monthly) utilization and forecasting analyses that help drive understanding of the business demand drivers. Participate as an active member of the Resource Management team, identifying continual process improvement and standardization opportunities across the enterprise, contributing to a positive and productive work environment. Any other duties required by the Resource Management Strategy Lead to support overall resource management functions Qualifications At least 3+ years of work experience in resource management ; experience in management consulting organizations highly preferred Huron requires a bachelors Degree in a field related to this position Deep understanding of Resource Management processes Proficiency in Microsoft Office (Excel, Word, PowerPoint) Flexibility in working in a hybrid model Experience in a team environment Detail-oriented with the ability to multitask in a demanding environment. Strong critical thinking skills and a proactive approach to addressing challenges. Understanding of ERP/HCM/Data Management highly preferred Willingness to work in flexi-timings [role requires availability till 11 AM US Central Time] Strong stakeholder management skills Exceptional communication, influencing and analytical skills Strong oral presentation, listening and influencing skills Familiarity with enterprise PSA tools/resource automation systems and software (preferably Workday and Salesforce) will be good to have

Joining our Russell Investments Global Finance Department means you will be a part of a passionate and supportive team that believes what we'do matters to our clients and investors. we'rely on a meticulous financial operation to drive business forward. In this role, as an Accounting Manager of the NRM (Net Revenue Management) accounting team, you will primarily oversee a team of accountants responsible for revenue recognition, as we'll as sub-advisor fee accruals and payments. The ideal candidate will have a strong background in accounting, excellent leadership skills, and a deep understanding of US GAAP and industry standards. A key component of the Global Accounting team is continued focus on analyzing all functions for process improvement, service enhancement, quality, and efficiency. A successful candidate will be highly motivated and will have the ability to adapt to a transforming work environment while continuing to manage multiple requests with competing deadlines. This candidate will need to be detail-oriented, work quickly and efficiently, as we'll as conduct business in a professional and organized manner. Years of Experience 7+ years of professional experience, with at least 3 years in a managerial role Qualifications masters degree/or CA Certification and investment industry experience preferred Responsibilities Team Leadership: Lead and mentor a team of accountants, providing guidance and support to ensure accurate and timely financial reporting. Revenue Recognition: Oversee the revenue recognition process, ensuring compliance with relevant accounting standards and regulations. Perform analysis of new client contracts to ensure compliance with ASC 606 requirements under US GAAP. Subadvisor Fee Management: Manage the accrual and payment process for Subadvisor fees, ensuring accuracy and timely processing. Financial Reporting: Prepare and review financial statements, ensuring they reflect accurate and compliant revenue recognition and fee accruals. Process Improvement: Identify and implement process improvements to enhance efficiency and accuracy in accounting operations. Compliance: Ensure all accounting practices comply with industry regulations and company policies. Collaboration: Work closely with other departments, including finance, operations, and compliance, to ensure cohesive and efficient financial management. Training and Development: Provide ongoing training and development opportunities for the accounting team to enhance their skills and knowledge. Candidate Requirements Experience or familiarity with month-end close processes in order to understand key transactions and interactions Familiarity with multi-currency transactions Strong knowledge of revenue recognition principles and their application within the financial services industry. Excellent leadership and team management skills. Proficiency in accounting software and Microsoft Office Suite. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Ability to work under pressure and to manage deadlines, without sacrificing quality Proficient understanding of US GAAP, IFRS a plus Core Values Strong interpersonal, oral, and written communication and collaboration skills with all levels of management Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines, Proactive approach to problem-solving with strong judgment and decision-making capability. Lead, motivate and support team members with respect and professionalism Exemplifies our customer-focused, action-oriented, results-driven culture. Forward-looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions. Ability to act with discretion and maintain complete confidentiality. Dedicated to the firm s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigour.

Job Title: Assistant Manager- Quality (Contact Centre) Location: Pune Department: Quality Assurance Reports to: Operations Head Experience Required: 10+ Years in Quality Assurance in a Contact Centre Environment Job Summary: We are seeking a seasoned and quality-focused Assistant Manager - Quality to lead our Contact Centre quality assurance initiatives. The ideal candidate will have over 10 years of proven experience in a similar role, with deep expertise in designing quality frameworks, driving continuous improvement, and enhancing the overall customer experience through robust QA processes. Key Responsibilities: Quality Management: Oversee and continuously refine the quality assurance framework across all customer interactions - voice, email, chat, and digital. Monitoring & Audits: Analyse quality interactions of Operations team; ensure timely and effective call audits, evaluations, and reporting. Process Improvement: Analyze audit results to identify trends and systemic issues. Work closely with operations, training, and compliance teams to drive process enhancements. Feedback Mechanisms: Facilitate timely and constructive feedback loops with agents and team leaders; recommend targeted coaching based on audit findings. Client & Stakeholder Management: Interface with clients (internal or external) to present quality insights, drive improvement plans, and ensure alignment with SLAs and KPIs. Reporting & Analytics: Deliver regular dashboards, trend analyses, and quality performance metrics to leadership teams. Compliance & Standards: Ensure adherence to organizational and regulatory quality standards (eg, ISO, COPC, etc). Team Development: Coach and mentor team members, promoting a culture of continuous learning and improvement. Key Requirements: Minimum of 10 years of experience in Quality Assurance within a Contact Centre/BPO/KPO setup. At least 5 years in a team lead or assistant manager capacity. Strong knowledge of quality tools and methodologies (eg, Six Sigma, COPC, Root Cause Analysis). Proficient in using QA tools and reporting systems (eg, NICE, Verint, Calabrio, Tableau, Excel, Power BI). Excellent communication, interpersonal, and stakeholder management skills. Analytical mindset with attention to detail and a proactive problem-solving approach. Experience working with diverse teams in high-volume, multi-channel contact centre environments. Preferred Qualifications: Graduate/Postgraduate in any discipline. Certifications in Quality (eg, Six Sigma Green/Black Belt, COPC) are highly desirable but not mandatory. Exposure to global service delivery or offshore client management is a plus.

Reporting to the India Site & Global Process Improvement (PI) leader, the GBS Transformation Program Manager is responsible for the coordinated management of a wide range of large-scale transformation programs to achieve strategic business objectives within agreed upon parameters of budget, schedule, and scope. The incumbent will also assist key business and functional leaders with project prioritization and program creation to drive alignment with overall strategic objectives. The role will also drive Process Improvement to ensure effectiveness, efficiency, and standardization. Key Responsibilties: Manages all components of transformaion programs, including budgets, resource allocations, scope, schedules, risks, etc to ensure that agreed objectives are achieved. Balances all program components to maximize overall strategic value to the business. Manages Transformation programs to assure on-time delivery, effective cost, and risk management Drives Process Improvement for critical processes to drive effectiveness and efficiency. Works with Cross Functional partners on improvement approach and implementation. Works with Change Management for Program communication updates. Provides regular status updates to senior management with emphasis on delivery of business objectives, management of risks, and assessments of scope and quality attainment Level of Education and Discipline: BS Business, Supply Chain, Marketing, Project Management or related field of study At least 8+ years of business experience. Experience: Ability to effectively relate and to communicate with all levels Demonstrated ability to exercise good judgment under pressure and in sensitive situations. Previous project management experience and leadership of teams which are diverse and cross-functional is required. Sets direction for others to work toward goals and completion of objectives. In-depth knowledge of project subject matter and various functional areas, with ability to tie together interdependencies to achieve the greatest business impact. Other Skills & Competencies: Knowledge of project management principles, resource management and change management techniques. Broad understanding of end to end business process - Regulatory, Quality, Procurement, Planning, Marketing, Sales, Packaging Development, Product Development, Engineering, Manufacturing and Distribution.