17144 Process Improvement Jobs - Page 15

Job Description (Process Management) Develop Process maps, interrelationship Matrix, Accountability Matrix, RASIC & Process efficiency matrices, across all depts. Ensure process improvement based on process and result diagnosis, collaborate with SPOCs for process improvements and standardization of Processes. Interact with stakeholders and IT for the digitization of processes. Periodic training on Process approach and process improvements. Ensure Process / Document change management system. Ensure the availability of processes on the Central Digital Repository. Periodic audits of critical processes to ensure implementation as intended. Key Skills Required: Understanding of End-to-End Process...

Role & responsibilities Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client & TCS while doing the same. • Creates an effective project team with appropriate team composition • Ensures required resources are arranged for transition-related training delivery • Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics • Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maxim...

Knowledge of P&C Insurance underwriting This role is primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that all the transactions are processed as per defined and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters) Flexible to work in rotating / flexible 24*7 shifts to cover e...

Role : Head of Operations Location : Chennai, Tamil Nadu Experience : 13-20 Years Job Responsibilities: Strategic Leadership Support Partner with senior leadership to drive strategic initiatives, ensuring priorities are clearly defined, monitored, andexecuted. Develop executive reports, dashboards, and presentations to support informed decision-making. Track progress on critical initiatives, identify risks, and recommend solutions for timely resolution. Support organizational governance, performance reviews, and leadership communications. Solution Process Ownership Oversee the lifecycle of enterprise and business solutions across HR, Finance, Clinical, and Business Intelligence functions. Tr...

Knowledge of P&C Insurance underwriting This role is primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that all the transactions are processed as per defined and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters) Flexible to work in rotating / flexible 24*7 shifts to cover e...

Job Title: Internal Auditor (CA Qualified) Job Summary: We, Sundar & Co, are a Chartered Accountant firm seeking a qualified CA to join our Internal Audit department. The role involves conducting internal audits, assessing financial and operational controls, ensuring compliance with statutory regulations, and providing actionable insights to enhance client governance and risk management. Roles & Responsibilities: 1. Planning & Risk Assessment Understand client business operations, financial systems, and internal control environment. Identify key risks and design audit plans tailored to the clients requirements. Develop audit programs covering financial, operational, and compliance aspects. 2...

Sr. Team Member - Operations and MIS: Role Overview: We are seeking a detail-oriented and analytical professionalto manage MIS and reporting functions for Direct and Cross-sell businesschannels. This role will be responsible for generating and sharing dailybusiness reports with the field team, coordinating with outsourced contactcenters for lead generation tracking, and preparing performance dashboards formanagement reviews. The position plays a critical role in enabling data-drivendecision-making and driving business visibility across channels. Key Responsibilities: Daily Business Reporting: Prepare and circulate daily MIS reports to the field team, covering key metrics such as lead generat...

- Monitoring of Housekeeping related activities - Arrangement of all consumables and supplies for Client / VIP visits - Interfacing with the pest control for carrying out the pest control activities at the facility - Monitoring the mail room activities - Preparing the Daily/Weekly and Monthly reports - Ensuring all compliance audit documents are submitted by vendor in compliance audit site - Interacting with the housekeeping vendor - Taking facility rounds and find out snags and raising Corrigo tickets for the same - Follow up and close the corrigo tickets logged as per SLA - Effectively manage ground team to ensure an on time deliverable system - Routine inspection of all services to ensure...

As a Process Analyst –HR Contact Center, you are responsiblefor receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in ...

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up w...

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition p...

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Data Governance Specialist will co-ordinate, embed and monitor data prot...

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition p...

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Mea...

1) Inter-Company Accounting Book inter-company transactions and match IC receivables / payables Prepare IC schedules for P&L, BS and accruals Resolve IC partner queries 2) Balance Sheet Reconciliations Perform Balance sheet reconciliations including Bank, Intercompany, Payroll & FA reconciliations 3) Month-end period close Respect and uphold month-end closing schedule Record journal vouchers duly supported with backup Perform accrual / reclassification journals MIS Reporting as per agreed month-end calendar Co-ordination with AP, AR & Payment teams to ensure related accounts entries gets closed Adherence to Internal control policies Implementing and standardising processes to ensure maximum ...

Managing a team of 10- 15 people. Responsible to deliver on Service Level Agreements. Good understanding of the US HRO and Pre Payroll Activites. Managing a team engaged in transaction processing and query resolution through a case management tool. Able to provide guidance and lead the teams. Performance management- succession planning for business units. Employee Engagement and Initiatives- Improve Morale and productivity. Employee Retention-Strategies to improve employee retention. Training & development-training need analysis based on the appraisal and training coordination. Works closely with transition team and ensure implementation of HR projects. Responsible for data integrity in HR s...

We are seeking a motivated and detail-oriented Editorial Board Resourcing Associate to join our team. The successful candidate will play a pivotal role in building and maintaining relationships with authors, reviewers, and the broader academic community. Roles Responsibilities 1. Data management and analysis. Supporting journal EiCs and journal publishing colleagues in EBM recruitment by assessing journal recruitment needs and developing specific recommendations for how recruitment may best contribute to journal development. Using pre-defined criteria, develop datasets based on the scope of the journal and related field to and identify candidates for editorial board recruitment 2. Customer e...

This role based in the GCCI, is responsible for contributing to the creation and execution of the Operations strategy within the Global Chat Team, to drive operational efficiency. To lead and develop multiple teams, work closely with International leaders, TU business units and be accountable for delivering against expenses and meet operational targets. Responsible for leading initiatives that drive productivity, efficiency and overall experience improvements for these teams through innovation, new technologies and process improvement. Instill a successful and positive culture via influence that is evidenced by low attrition, high employee morale, engaged associates and exceptional individua...

Process & quality monitoring for respectivetechnology plants Identify and analyse deviations Perform root cause analysis Propose corrective action and track the statusof process improvement Identify opportunities for profit improvement Identify opportunities for product qualityenhancement Process design calculations for the improvementschemes Develop process design package using appropriatetools Participate in commercial plant trials Understand and evaluate basic engineering designdocuments Participate in plant performance audits as perset guidelines Participate in Critical PHAs and turnaroundactivities of the related plants Validate MoCs to ensure specified standards andcodes are followed i...

Quality Assurance & Compliance: Develop and implement quality assurance frameworks for SOC operations. Ensure adherence to cybersecurity standards (e.g., NIST, ISO 27001, MITRE ATT&CK). Conduct regular audits of SOC processes, incident handling, and reporting. Process Improvement: Identify gaps and inefficiencies in SOC workflows and recommend improvements. Lead initiatives for automation, standardization, and documentation of SOC procedures. Collaborate with SOC leadership to refine triage playbooks and escalation protocols. Metrics & Reporting: Define and track key performance indicators (KPIs) such as MTTD, MTTR, false positive rates, and SLA adherence. Generate periodic reports on SOC pe...

The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the benefit implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience. Essential Duties and Responsibilities Lead the benefit implementation process for new clients, ensuring a seamless transition to our services Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices. Collaborate with cross-functio...

Candidate should have relevant experience IT Infrastructure. Should have done atleast 5 end to end program implementation of varying nature. Should have advanced understanding of the Infrastructure elements (Compute & Storage, Network, Database, End User devices). Ability to understand the Datacenter process, workflows, policies and interfaces of the systems. Minimal understanding of Change Managment, Incident Management, Problem Management. Technically should be sound to understand the technology architecture, design framework and control flow of the applications/products/systems. Good understanding of the Banking domain is a must. Assist in the definition of project scope and objectives, i...

The Facility Executive is responsible for managing day-to-day facility and Transport operations and fleet management. This role ensures optimal workplace functionality, employee safety, and efficient transportation operations to support business continuity and employee satisfaction. Reports to: Site Lead Employment Type: Full-time Shift timing: 3pm to 11pm Key Responsibilities Facility Management (50%) Vendor & Contract Management: Manage vendor relationships and service contracts for cleaning, security, landscaping, pest control, and specialized services Monitor service level agreements (SLAs) and ensure compliance with performance standards Conduct regular vendor performance reviews and im...

As a Commute Manager at JLL, youll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. Youll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employ...

The CFL Commissions Analyst serves as the subject matter expert and primary point of contact for all commissions-related matters within the Customers for Life (CFL) organization. This role provides critical support to our Customer Success and Services teams, ensuring the accurate and timely administration of their commission plans. By managing commission letters, performing detailed analysis in Anaplan, and resolving inquiries, the CFL Commissions Analyst fosters trust and transparency, playing a vital part in motivating our customer-facing teams. Responsibilities: Owns the commission inquiry process for key stakeholders: Acts as the first point of contact for the Customer Success and Servic...