4522 Process Improvement Jobs - Page 13

Role & responsibilities Lead and manage data analytics projects from inception to completion using BI tool (Tableau) Define project scope, timelines, and resource allocation. Oversee data collection, cleaning, and preparation. Perform advanced data analysis techniques, including statistical analysis, data mining, and machine learning. Develop and deploy predictive models and dashboards. Continuous Improvement Ownership of deliverables by team / self Institute and conduct quality assessments to ensure accuracy of data capture Preferred candidate profile Bachelor's degree in Statistics, Mathematics, Computer Science, or related field; Master's degree preferred. Minimum 7+ years of experience in business analytics, data science, or related field. Minimum 4+ years of experience in a leadership role managing analytics teams. Strong proficiency in SQL Expertise in data visualization tools (e.g., Tableau, Power BI). Experience with big data technologies and cloud-based analytics platforms. Excellent communication and presentation skills, with the ability to convey complex information to nontechnical audiences. Proven track record of delivering impactful analytics projects in a business environment. Preferred: Advanced certification in a relevant discipline (e.g., in Analytics, Six Sigma certification) Hands-on experience with data collection, cleaning, analysis, and visualization using tools such as SQL, Excel, Tableau, Power BI, or Python Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and their application in a business environment Perks and benefits Permanent direct hire 5 working days (Mon - Fri) Medical, Insurance, PF, Paid leaves

Job Summary: Supervises the daily activities of a production unit or teams. Key Responsibilities: Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets. Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations. Serves as group lead on projects and work assignments. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities. Coaches and mentors team members. External Qualifications and Competencies Competencies: Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Decision quality - Making good and timely decisions that keep the organization moving forward. Develops talent - Developing people to meet both their career goals and the organizations goals. Directs work - Providing direction, delegating, and removing obstacles to get work done. Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Drives results - Consistently achieving results, even under tough circumstances. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence based investigations with accurate root cause analysis, resulting in effective corrective actions, accurate reporting and avoiding repeated incidents. Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university or equivalent degree required, or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Supervisory experience preferred. Additional Responsibilities Unique to this Position Safety awareness, HSEMS To achieve Daily production targets Resource effective utilization OEE-Calculations & improvement road map Team building Shop floor management

Want to revolutionize the future of education and do meaningful work that transforms future generationslives Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway What is this role responsible for: This is a full-time position that can be worked hybridly from our Auckland office or in one of our many offices around the globe Reporting to the Finance Director, you own the end-to-end Payroll processes across several Crimson entities globally This includes, but is not limited to: Manage end-to-end Payroll processing, ensuring accuracy, compliance with regulations, and timely delivery Review payroll systems, recommend improvements, and drive efforts for automation and efficiency Be an integral part of the Payroll/HRIS systems migration Work closely with HR, Finance, and external payroll service providers to ensure seamless integration for payroll, benefits, and compliance tracking Lead the Payroll portfolio within the People Team with a strong lens for innovation, opportunities, and proactive process improvement Countries in scope include, but are not limited to: New Zealand, Australia, United States, Canada, UAE, UK, Singapore Oversee the processing of payroll changes (e g , new hires, terminations, role changes) and system upgrades Maintaining data integrity by ensuring the accuracy and consistency of input data Supporting and advising Crimson People Leaders with day-to-day people queries Providing project management support for Crimsons People Team programs Act as a trusted advisor/business partner to People Leaders Assisting the People & Performance team in the progression and moderation of operating policies, guidelines, and systems to encourage best practices within the company Resolve payroll issues and answer payroll-related questions within appropriate timeframes Ensure compliance with local laws in each region and work closely with payroll/accounts officers in each region Complete internal audits every three to six months to ensure payroll and HRIS data are consistent and correct Work with the People Team to implement new and/or upgrade payroll systems as required Liaise with auditors and manage payroll tax audits Maintain accurate records and prepare payroll reports to support the wider organisation What skills and experience are required Experienced in Payroll or come from an Accounting background, able to manage multiple projects at once, and maintain strong relationships Expertise in payroll software and systems, exposure to HRIS projects is highly desired Statutory knowledge in New Zealand and Australia is a must; other jurisdictions can be taught Highly organised with the ability to follow through tasks with minimal supervision Ability to make judgements and decisions on confidential matters Skills to plan and manage complex administrative systems and practices Strong interpersonal skills and capable of communicating with individuals at all levels and from various backgrounds Problem solver who takes ownership of delivering the solutions High learning agility and the ability to study and understand relevant legislation, both in New Zealand and globally Strong attention to detail Discretion Why work for Crimson Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year $1000 individual training budget per year, we love to ?Level Up(its one of our core values)! Psychologist on staff Insightful fireside chats and workshops to help support our high performing and ambitious team Radical Candor is a feedback approach we live by Were a global player with 28 markets (and growing) across the globe Most roles have the option to work from one of our many offices or remotely! If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you! Please keep an eye on your spam/junk email folder for correspondence from Team Tailor

Job Description Specialist in stamping component and associated tool: Specify, Industrialise, and Qualify tools and components Collaborate with technical team in the definition of the components and collaborate with purchasing in supplier selection for stamping part and tool. Prepare tool specification, DFM, strip layout. Review tool design for it s capability of delivering robust part as well as critical to quality (CTQs) along with PFMEA. Select, validate, introduce, and standardize new technologies/processes locally in stamping components domain. Estimate tool and part costing Planning and scheduling of tool manufacturing Establish stamping process parameters Responsible to obtain plant acceptance and provide the final sign-off on tool and process. Continuous improvement actions for the tool & manufacturing process. Qualifications Diploma in Tool and Die Making 15+ years of experience in stamping tooling development and moulding process development Communication skills in English (written and verbal) Ability to work successfully in a multicultural virtual environment. Experience in working with suppliers, supporting, and troubleshooting moulding process and tooling issues and working in a moulding/tooling environment to implement process improvement. Schedule: Full-time Req: 009BDX

Job Description Specialist in plastic component and associated tool: Specify, Industrialise, and Qualify tools and components Collaborate with technical team in the definition of the components and collaborate with purchasing in supplier selection for moulding and moulding tool. Prepare mould specification, mould flow analysis and tool specifications for the suppliers. Review tool design for it s capability of delivering robust part as well as critical to quality (CTQs) along with PFMEA. Select, validate, introduce, and standardize new technologies/processes locally in plastic components domain. Estimate mold and part costing Planning and scheduling of mold manufacturing Establish molding process parameters Responsible to obtain plant acceptance and provide the final sign-off on tool and process. Continuous improvement actions for the tool & manufacturing process. Qualifications Diploma in Tool and Die Making 10+ years of experience in plastic/metallic tooling development and moulding process development Communication skills in English (written and verbal) Ability to work successfully in a multicultural virtual environment. Experience in working with suppliers, supporting, and troubleshooting moulding process and tooling issues and working in a moulding/tooling environment to implement process improvement. Schedule: Full-time Req: 00991S

Job Description Specialist in plastic component and associated tool: Specify, Industrialise, and Qualify tools and components Collaborate with technical team in the definition of the components and collaborate with purchasing in supplier selection for moulding and moulding tool. Prepare mould specification, mould flow analysis and tool specifications for the suppliers. Review tool design for it s capability of delivering robust part as well as critical to quality (CTQs) along with PFMEA. Select, validate, introduce, and standardize new technologies/processes locally in plastic components domain. Estimate mold and part costing Planning and scheduling of mold manufacturing Establish molding process parameters Responsible to obtain plant acceptance and provide the final sign-off on tool and process. Continuous improvement actions for the tool & manufacturing process. Qualifications Diploma in Tool and Die Making 10+ years of experience in plastic/metallic tooling development and moulding process development Communication skills in English (written and verbal) Ability to work successfully in a multicultural virtual environment. Experience in working with suppliers, supporting, and troubleshooting moulding process and tooling issues and working in a moulding/tooling environment to implement process improvement. Schedule: Full-time Req: 00991Q

Job Description Job Description PERSONAL DATA Position Title Operational Excellence Lead Jobcode Department Global Procurement Services Direct Leaders position title Head of Strategy, Transformation & Innovation - Global Procurement Services ROLE SUMMARY Overview of the Role - Reporting to the Head of Strategy, Transformation & Innovation, you lead and supports the development of key aspects of the continuous improvement program approach, methods and tools. As an expert in the area of continuous improvement and lean six sigma methodologies your responsibilities include the oversight and employment of the aforementioned methods and tools within various practice areas to support and enable attainment of specified business objectives. All engagements with the practice/business areas are based on a highly collaborative approach with the focus of the transformation and continuous improvement office being an organization that understands the business needs and challenges and one that provides substantial value and support in enabling each business area to achieve its objectives. You will also be responsible for continuously improving the processes and overall program by capturing lessons learned, incorporating best practices and maturing continuous improvement to a point of a Digital Risk core competency. Global Procurement Services (GPS) is the capability center for all procurement operations in Schneider Electric. It is a global organization working on both Direct and Indirect Procurement processes. ROLES AND RESPONSIBILITIES Main responsibilities: The role of an Opex Leader in GPS is dynamic and multifaceted, centered on the implementation of Lean Six Sigma methodologies and improving the overall knowledge of our resources, identifying and management of continuous improvement projects with a strong emphasis optimizing resource utilization and enhancing overall operational efficiency. Additionally, this role focuses on process standardization and simplification to ensure consistent, high-quality outputs and streamlined procurement operations. Your primary responsibilities will include: 1. Strategic Planning and Execution : Developing and implementing Opex strategies aligned with the organizations goals. Leading strategic initiatives to enhance operational performance and achieve business objectives. 2. Continuous Improvement, Process Standardization and Simplification : Implementing Lean Six Sigma methodologies to streamline processes, reduce waste, and improve quality. Identifying, managing, and executing continuous improvement projects across various departments Standardizing processes to ensure consistency and high-quality outputs. Simplifying complex processes to enhance efficiency and reduce the potential for errors.. 3. Training and Development : Conducting training sessions and workshops to build Lean Six Sigma capabilities among employees. Coaching and mentoring team members to foster a culture of continuous improvement. 4. Performance Measurement and Management : Establishing and monitoring key performance indicators (KPIs) to track progress and identify areas for improvement. Conducting regular performance reviews and providing feedback to teams. 5. Quality Management : Leading quality assurance programs to ensure processes meet regulatory and organizational standards. Implementing quality control measures and conducting audits to maintain high standards. 6. Collaboration and Communication : Working closely with cross-functional teams to drive operational excellence initiatives. Communicating effectively with stakeholders to ensure alignment and support for Opex projects. 7. Problem Solving and Root Cause Analysis : Utilizing problem-solving techniques to identify and eliminate the root causes of operational issues. Implementing corrective and preventive actions to sustain improvements. 8. Change Management : Leading change management efforts to ensure smooth implementation of new processes and systems. Engaging employees and managing resistance to change through effective communication and support. 9. Innovation and Best Practices : Promoting a culture of innovation by encouraging the adoption of best practices and new technologies. Staying updated with industry trends and incorporating relevant advancements into the organization. 10. Sustainability and Scalability : Ensuring that improvements are sustainable and can be scaled across the organization. Developing frameworks and standards to maintain consistency in operational excellence efforts. 11. Capacity Baselining : Establishing baseline measurements for capacity to understand current capabilities and identify areas for improvement. Periodically analyzing capacity data to optimize resource allocation. Implementing strategies to increase capacity where needed, ensuring GPS teams can meet demand without compromising quality Qualifications & Skills Required: Bachelor s degree or master s degree in a relevant field. Must be Six Sigma Black belt certified - mandatory Minimum of 10+ years experience in Opex role managing continuous improvement through Lean Six Sigma, and driving efficiency, effectiveness, and financial benefits in operationally complex business environments. Skills: 1. Technical Skills : Proficiency in Lean Six Sigma methodologies and tools. Strong analytical and problem-solving skills. Experience with process mapping, data analysis, and statistical tools. 2. Leadership and Management Skills : Strong leadership abilities to guide and motivate teams. Excellent project management skills to handle multiple projects simultaneously. Ability to drive change and manage resistance effectively. 3. Communication and Collaboration : Excellent communication skills to interact with stakeholders at all levels. Strong collaboration skills to work effectively with cross-functional teams. 4. Strategic Thinking : Ability to develop and implement strategic initiatives. Strong business acumen to align Opex strategies with organizational goals. 5. Continuous Improvement : A mindset focused on continuous improvement and innovation. Ability to identify opportunities for process enhancements and implement solutions. 6. Experience : Proven experience in operational excellence, process improvement, or a related field. Experience in shared services or capability centers will be a clear differentiator, as it demonstrates the ability to manage and optimize centralized operations COMMON ROLES AND RESPONSIBILITIES 1.) Beyond the above activities Employee is required to prepare all additional, planned or ad hoc activities, which have been told by their direct leader. 2.) The Employee, as the member of the Schneider team, do all the necessary efforts within his/her responsibilites which are necessary to reach the business goals of the company for the defined year. 3.) As the member of the organisation, the Employee, knows and applies the Schneider values. Through these activities Employee participates in a mid and long term global value creation activity. 4.) Beyond the above mentioned activities the employee is required to fulfil the tasks described in the manuals operations and orders of MSZ EN ISO 9001 Quality Management System and MSZ EN ISO 14001 Environmental Management System. 5.) In course of his work she/he is obliged to follow the relevant paragraphs of the Labor Code, Union Contract and Labor Safety Rule and as well the regulations of the inner orders and rules of the company. I received the present job description and I accepted the content of it. Date: .. Employee . . . Employer: . . . Qualifications Job Description PERSONAL DATA Position Title Operational Excellence Lead Jobcode Department Global Procurement Services Direct Leaders position title Head of Strategy, Transformation & Innovation - Global Procurement Services ROLE SUMMARY Overview of the Role - Reporting to the Head of Strategy, Transformation & Innovation, you lead and supports the development of key aspects of the continuous improvement program approach, methods and tools. As an expert in the area of continuous improvement and lean six sigma methodologies your responsibilities include the oversight and employment of the aforementioned methods and tools within various practice areas to support and enable attainment of specified business objectives. All engagements with the practice/business areas are based on a highly collaborative approach with the focus of the transformation and continuous improvement office being an organization that understands the business needs and challenges and one that provides substantial value and support in enabling each business area to achieve its objectives. You will also be responsible for continuously improving the processes and overall program by capturing lessons learned, incorporating best practices and maturing continuous improvement to a point of a Digital Risk core competency. Global Procurement Services (GPS) is the capability center for all procurement operations in Schneider Electric. It is a global organization working on both Direct and Indirect Procurement processes. ROLES AND RESPONSIBILITIES Main responsibilities: The role of an Opex Leader in GPS is dynamic and multifaceted, centered on the implementation of Lean Six Sigma methodologies and improving the overall knowledge of our resources, identifying and management of continuous improvement projects with a strong emphasis optimizing resource utilization and enhancing overall operational efficiency. Additionally, this role focuses on process standardization and simplification to ensure consistent, high-quality outputs and streamlined procurement operations. Your primary responsibilities will include: 1. Strategic Planning and Execution : Developing and implementing Opex strategies aligned with the organizations goals. Leading strategic initiatives to enhance operational performance and achieve business objectives. 2. Continuous Improvement, Process Standardization and Simplification : Implementing Lean Six Sigma methodologies to streamline processes, reduce waste, and improve quality. Identifying, managing, and executing continuous improvement projects across various departments Standardizing processes to ensure consistency and high-quality outputs. Simplifying complex processes to enhance efficiency and reduce the potential for errors.. 3. Training and Development : Conducting training sessions and workshops to build Lean Six Sigma capabilities among employees. Coaching and mentoring team members to foster a culture of continuous improvement. 4. Performance Measurement and Management : Establishing and monitoring key performance indicators (KPIs) to track progress and identify areas for improvement. Conducting regular performance reviews and providing feedback to teams. 5. Quality Management : Leading quality assurance programs to ensure processes meet regulatory and organizational standards. Implementing quality control measures and conducting audits to maintain high standards. 6. Collaboration and Communication : Working closely with cross-functional teams to drive operational excellence initiatives. Communicating effectively with stakeholders to ensure alignment and support for Opex projects. 7. Problem Solving and Root Cause Analysis : Utilizing problem-solving techniques to identify and eliminate the root causes of operational issues. Implementing corrective and preventive actions to sustain improvements. 8. Change Management : Leading change management efforts to ensure smooth implementation of new processes and systems. Engaging employees and managing resistance to change through effective communication and support. 9. Innovation and Best Practices : Promoting a culture of innovation by encouraging the adoption of best practices and new technologies. Staying updated with industry trends and incorporating relevant advancements into the organization. 10. Sustainability and Scalability : Ensuring that improvements are sustainable and can be scaled across the organization. Developing frameworks and standards to maintain consistency in operational excellence efforts. 11. Capacity Baselining : Establishing baseline measurements for capacity to understand current capabilities and identify areas for improvement. Periodically analyzing capacity data to optimize resource allocation. Implementing strategies to increase capacity where needed, ensuring GPS teams can meet demand without compromising quality Qualifications & Skills Required: Bachelor s degree or master s degree in a relevant field. Must be Six Sigma Black belt certified - mandatory Minimum of 10+ years experience in Opex role managing continuous improvement through Lean Six Sigma, and driving efficiency, effectiveness, and financial benefits in operationally complex business environments. Skills: 1. Technical Skills : Proficiency in Lean Six Sigma methodologies and tools. Strong analytical and problem-solving skills. Experience with process mapping, data analysis, and statistical tools. 2. Leadership and Management Skills : Strong leadership abilities to guide and motivate teams. Excellent project management skills to handle multiple projects simultaneously. Ability to drive change and manage resistance effectively. 3. Communication and Collaboration : Excellent communication skills to interact with stakeholders at all levels. Strong collaboration skills to work effectively with cross-functional teams. 4. Strategic Thinking : Ability to develop and implement strategic initiatives. Strong business acumen to align Opex strategies with organizational goals. 5. Continuous Improvement : A mindset focused on continuous improvement and innovation. Ability to identify opportunities for process enhancements and implement solutions. 6. Experience : Proven experience in operational excellence, process improvement, or a related field. Experience in shared services or capability centers will be a clear differentiator, as it demonstrates the ability to manage and optimize centralized operations COMMON ROLES AND RESPONSIBILITIES 1.) Beyond the above activities Employee is required to prepare all additional, planned or ad hoc activities, which have been told by their direct leader. 2.) The Employee, as the member of the Schneider team, do all the necessary efforts within his/her responsibilites which are necessary to reach the business goals of the company for the defined year. 3.) As the member of the organisation, the Employee, knows and applies the Schneider values. Through these activities Employee participates in a mid and long term global value creation activity. 4.) Beyond the above mentioned activities the employee is required to fulfil the tasks described in the manuals operations and orders of MSZ EN ISO 9001 Quality Management System and MSZ EN ISO 14001 Environmental Management System. 5.) In course of his work she/he is obliged to follow the relevant paragraphs of the Labor Code, Union Contract and Labor Safety Rule and as well the regulations of the inner orders and rules of the company. I received the present job description and I accepted the content of it. Date: .. Employee . . . Employer: . . . Schedule: Full-time Req: 00991L

Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Qualifications Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Schedule: Full-time Req: 009ERW

Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

Data Strategy & Leadership: Collaborate with senior leaders, tech teams, and tool owners to apply modern data technologies to solve business problems. Data Engineering: Build and maintain scalable data pipelines using tools like Visualization & Reporting: Design dashboards, reports, and visual tools using Power BI, Tableau, and other platforms. Provide support and training on visualization best practices. Monitoring & Dashboarding: Develop real-time dashboards to track process metrics, workload, and errors. Cross-Functional Collaboration: Act as a data consultant for design engineers, technical authors, and quality teams to align analytics with business needs. Documentation & Impact Reporting: Maintain records of models, methods, and process improvements. Share key insights regularly. Process Improvement: Lead or participate in CORE events to drive continuous improvement. Travel: Up to 10% based on business needs. Qualification: BE/B.Tech or MS/M.Tech with 8 to 13 Years of experience. 8+ years of experience in data engineering, data science, process improvement, or analytics, preferably within aerospace or a similar industry with a focus on design and documentation 8+ years experience in programming languages and relevant experience developing front end and backend tools (eg, Python, R, SQL, Cloud Platforms, PowerApps, PowerBI, Tableau, etc) for data engineering, analysis and visualization. 8+ years experience creating data visualizations to articulate messaging to executive leadership using tools such as Power BI, Tableau, Alteryx etc

Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans, Jewel Loans, Business loans and Credit Cards among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager is responsible for managing the portfolio of Tractor Loans, ensuring bucket and NPA resolution, and achieving collection targets. This role involves handling portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures. Key Responsibilities Portfolio Management Manage the portfolio of Tractor loans. Ensure maximum release from the bucket/NPA pool by achieving the required resolution target as per the business requirement. Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level. Achieve calling resolution targets for PDM/flows/NPA buckets for Tractor loans. Adhere to calling norm targets for Tractor loans. Operational Management Oversee the collection process to ensure efficient and effective portfolio management. Monitor and analyze portfolio performance metrics and implement necessary adjustments. Ensure compliance with regulatory guidelines and internal policies. Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts. Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept. Data Analysis and Reporting Collect, analyze, and interpret data to measure portfolio performance against established KPIs. Generate detailed reports on portfolio metrics and provide actionable insights. Identify trends, patterns, and opportunities for optimization. Process Improvement Continuously evaluate and enhance portfolio management processes and workflows. Identify opportunities to improve efficiency and effectiveness. Implement industry best practices and emerging technologies. Qualifications Graduation/Post-Graduation from a recognized institute. Minimum of 3 years of relevant experience in the NBFC/Banking industry. Desired Qualifications Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms. Operational and system knowledge. Role Proficiencies Proven experience in portfolio management, preferably within the financial services industry. Strong analytical skills with proficiency in data analysis and interpretation. Excellent project management skills with the ability to prioritize and meet deadlines. Strong interpersonal and communication skills with the ability to collaborate effectively. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines.

The Portfolio Manager for Auto Products (Used Car & New Car) is responsible for managing the portfolio of auto loans, ensuring NPA resolution, and achieving collection targets. This role involves handling the Risk - 60 portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures. Key Responsibilities Portfolio Management Manage the portfolio of auto loan products including Used Car and New Car loans. Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement. Ensure minimum addition to the NPA pool by maintaining the delinquency level. Achieve calling resolution targets for X & 30 buckets for auto loan products. Adhere to calling norm targets for auto loan products. Operational Management Oversee the collection process to ensure efficient and effective portfolio management. Monitor and analyze portfolio performance metrics and implement necessary adjustments. Ensure compliance with regulatory guidelines and internal policies. Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts. Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept. Data Analysis and Reporting Collect, analyze, and interpret data to measure portfolio performance against established KPIs. Generate detailed reports on portfolio metrics and provide actionable insights. Identify trends, patterns, and opportunities for optimization. Process Improvement Continuously evaluate and enhance portfolio management processes and workflows. Identify opportunities to improve efficiency and effectiveness. Implement industry best practices and emerging technologies. Qualifications Graduation/Post-Graduation from a recognized institute. Minimum of 3 years of relevant experience in the NBFC/Banking industry. Desired Qualifications Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms. Operational and system knowledge. Role Proficiencies Proven experience in portfolio management, preferably within the financial services industry. Strong analytical skills with proficiency in data analysis and interpretation. Excellent project management skills with the ability to prioritize and meet deadlines. Strong interpersonal and communication skills with the ability to collaborate effectively. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines.

As a Consultant, you will be responsible for end-to-end coordination and tracking of mentor-mentee engagements, supporting documentation, feedback analysis, and continuous process improvement. This role is ideal for a detail-oriented, self-driven individual looking to make an impact through program execution and stakeholder support. Key Responsibilities Post-Session Feedback - Reach out to mentors and mentees after every session (1:1, AMA, expert talk, jury). - Collect session ratings and qualitative feedback; escalate negative or urgent concerns. - Compile and share structured feedback insights with the internal Resource Network team. Tracking Connections & Mentor Profiles - Monitor pending mentor-mentee engagements; ensure timely follow-ups and closures. - Follow up with mentors on incomplete profiles; update internal records accordingly. - Share weekly status updates on pending connections and blockers. Documentation & Reporting - Maintain detailed records of mentor sessions: dates, participants, outcomes. - Upload session notes or transcripts to shared folders where applicable. - Prepare monthly summaries: number of sessions held, engagement trends, and areas for improvement. Stakeholder Coordination - Act as the first point of contact for mentor-mentee coordination queries. - Escalate platform-related issues (eg, login errors) to the tech team promptly. - Maintain clear, professional communication with mentors, mentees, and team members. Process Improvement - Contribute to refining SOPs, templates, and feedback collection formats. - Identify gaps and propose improvements to optimize coordination workflows. Team Collaboration - Participate in weekly sync-ups with the Resource Network team. - Assist with onboarding and re-onboarding of mentors (profile review, background checks, orientation). - Support special projects such as bootcamps, jury panels, and offline events. Qualifications & Skills Education: - Bachelor\u2019s degree in Business, HR, Communications, or a related field. Experience: - 0 to 3 years of experience in program coordination, stakeholder management, or similar roles. - Strong freshers with demonstrated initiative (eg, campus leadership, startups) are welcome. Key Skills: - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficiency with Google Workspace (Sheets, Docs, Drive, Calendar) - Familiarity with feedback tools, CRMs, or mentorship platforms is a plus - Working knowledge of Canva or similar tools preferred - Ability to multitask and thrive in a fast-paced, mission-driven environment Preferred Background: - Exposure to startup ecosystems, accelerators, or incubators - Understanding of mentor-mentee engagement workflows - Experience with survey design and analysis Key Deliverables (First 3 Months) - Documented SOPs for feedback collection and reporting - Updated mentor-mentee engagement tracker with 3 months\u2019 history - Monthly MBR decks with status, feedback summaries, and engagement insights - Feedback survey form for all mentor sessions

The Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with Federal Reserve requirements for American Express Company and its subsidiaries. We perform independent processes to prepare, review and analyze financial information with a key focus on control and compliance and addressing new Federal Reserve requirements, including new reports. We work extensively with our own market financial controllers, subject matter experts, General Counsel s Office, treasury, technology partners, and external regulators. The team is committed to talent development, work / life balance, and timely recognition of team members. This role may be subject to additional background verification checks. Purpose of the Role These quarterly/monthly filings report certain financial and non-financial information in accordance with the applicable Federal Reserve and other authoritative guidance at both the Consolidated American Express Co. and at the subsidiary legal entity levels. Responsibilities- This position will be a part of the Financial Reporting Cluster. It will primarily support the External Reporting function and will be part of Regulatory Reporting team. The job would entail the following activities: Understand regulatory reporting requirements and apply/implement the same to the reports. Preparing the regulatory filing and supporting documentation/schedules. Ensuring report compliance with Federal Reserve and other regulatory reporting requirements, the Company s internal review procedures and all other applicable policies and procedures. Understand RRD platform, architecture and the report logics build to maintain and run automated reports. The individual will be exposed to American Express systems & processes and will work with several internal & external groups outside of Controllership/ Finance (including senior leaders of the Company) during the course of these filings. Coordinating with various Subject Matter Experts and Global Reporting leaders. Responsible for leading critical business initiatives and other initiatives identified by leadership to transform current processes. Ensure defined controls are operating as expected and identify any gaps in controls Ability to manage competing priorities with eye for details Special projects as needed, including enhancing policies and procedures around the regulatory reporting process. Supporting projects to transform the preparation of regulatory reports, including automation and simplifications. Supporting the Managers and Director in responding to inquiries of (i) Federal Reserve; (ii) GCO; and (iii) other regulatory related inquiries. Supporting the Managers and Director in implementation of analytical and reporting processes, procedures and systems using the Company s control framework. This role may be subject to additional background verification checks. Shift timings- 11:00AM to 7:30PM Critical Factors to Success Should have problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation. Project management skills and experience will be distinct advantage. Should have strong results orientation, project management, collaboration, and co-ordination abilities. Should be self-driven, self-motivated and have eye for detail. Follow the established controls and checks to ensure integrity of the information collected including documenting process/entity specific knowledge. Collaborate with multiple partners across Controllership, Business Unit and other organizations to source information and deliver on customer expectations. Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings. Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Experience US GAAP knowledge & experience Regulatory/ external reporting or public accounting experience is preferable Academic Background At least 3+ years experience in Accounting/Reporting Chartered Accountant/CPA preferred Prior experience with U.S. regulatory/SEC reporting or public accounting a plus. Functional Skills/Capabilities: Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc Reporting and analysis experience will be an advantage. Familiarity with US GAAP and financial accounting experience is preferred. Self-driven, team player, have analytical skills and inclination for process improvement. For an internal candidate, knowledge of company policies, businesses, finance processes and systems is desirable Understanding of financial domain and AXP systems Technical Skills Able to understand and enhance the control environment around the filings. Strong analytical and problem-solving skills. Quick learner. Must be proficient in MS Applications such as Excel, PowerPoint, and Word. Knowledge of Platforms Oracle, Essbase, RRD architecture Behavioral areas Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with Federal Reserve requirements for American Express Company and its subsidiaries. We perform independent processes to prepare, review and analyze financial information with a key focus on control and compliance and addressing new Federal Reserve requirements, including new reports. We work extensively with our own market financial controllers, subject matter experts, General Counsel s Office, treasury, technology partners, and external regulators. The team is committed to talent development, work / life balance, and timely recognition of team members. This role may be subject to additional background verification checks. Responsibilities: The job would entail the following activities: Performing evaluation of Control and Compliance under Regulatory Reporting team and Participate in streamlining the controls Assist in standardization of the overall documentation for reporting interpretations will be part of Regulatory Reporting team. Participate in Project Fast Forward, Bank Category Change Readiness from Category IV to Category III/II bank. Engage with multiple stakeholders to understanding/interpret and implement bank category changes Coordinate in implementing the change on automated platform R2CE (Regulatory Reporting Calculation Engine) Participate in senior leadership progress updates Preparation of Bank Holding Company regulatory filings pertaining to Liquidity reporting (FR2052a) to the United States Federal Reserve Bank of New York (Federal Reserve) and other regulators and support the Liquidity reporting process overall The incumbent will have the opportunity to gain a rewarding experience in the highly visible and critical area of regulatory reporting for American Express. The individual will be exposed to American Express systems & processes and will work with several internal & external groups outside of Controllership/Finance (including senior leaders of the Company) during the course of these filings. This is a unique opportunity to lead end to end preparation and filing of the FRB reports for the company. Ensuring report compliance with Federal Reserve and other regulatory reporting requirements, the Company s internal review procedures and all other applicable policies and procedures. Supporting projects to transform the preparation of regulatory reports, including automation and simplification. Supporting the Managers and Director in responding to inquiries of (i) Federal Reserve; (ii) GCO; and (iii) other regulatory related inquiries. Supporting the Managers and Director in implementation of analytical and reporting processes, procedures and systems using the Company s control framework. Purpose of the Role These quarterly/monthly filings report certain financial and non-financial information in accordance with the applicable Federal Reserve and other authoritative guidance at both the Consolidated American Express Co. and at the subsidiary legal entity levels. Visit http: / / www.federalreservegov / reportforms / default.com for more information on these filings. Critical Factors to Success Treasury function s accounting understanding, and systems knowledge. Experience of interpreting and documenting Liquidity Reporting Management (LRM) rules and FED instructions AXPs treasury operations and process flow knowledge Should have problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation. Project management skills and experience will be distinct advantage. Should have strong results orientation, project management, collaboration, and co-ordination abilities. Should be selfdriven, self-motivated and have eye for detail. Follow the established controls and checks to ensure integrity of the information collected including documenting process/entity specific knowledge. Collaborate with multiple partners across Controllership, Business Unit and other organizations to source information and deliver on customer expectations. Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings. Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Past Experience US Regulatory Reporting/External Reporting experience Exposure in Liquidity reporting, NSFR or LCR and other Treasury functions will be preferred US GAAP knowledge & experience Academic Background At least 3+ years experience in Accounting/Reporting Chartered Accountant/CPA preferred Prior experience with Liquidity reporting, LCR/NSFR is a plus. Functional Skills/Capabilities: Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc. Reporting and analysis experience, familiarity with US GAAP and financial accounting experience Self-driven, team player, have analytical skills and inclination for process improvement. Technical Skills Able to understand and enhance the control environment around the filings. Strong analytical and problem-solving skills. Quick learner. Must be proficient in MS Applications such as Excel, PowerPoint, and Word. Knowledge of Platforms Oracle, Essbase, R2CE architecture We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The Advertising Services team is looking to hire a manager for AI based automation, to lead and develop the existing capability with the right skills and talent, and develop an automation roadmap aligned to the digital transformation journey for Advertising Services. This is an exciting opportunity to join an area which touches every aspect of Amazon s wide range of businesses. This role reports will be part of the Process Improvement and Engineering (PIE) team and provide leadership, vision, and solutions to build and drive the execution of the process automation roadmap. It requires a balance of strategy, deep technology acumen, execution, and bringing together the business and technology perspectives to build rapid delivery of automations. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks and ensuring platform scalability. To be successful in this role, a candidate should be able to thrive in a dynamic and fast-paced environment, be we'll versed in identifying opportunities for operational efficiencies and managing tools/systems for use in the creative marketing and advertising operations space. They should have experience in building and leading an automations engineering team, with deep knowledge of Amazon Bedrock AI services, industry knowledge of AI development, and a passion for learning/maintaining current knowledge in Gen AI. They should be able to function/organization to develop process automation roadmap to simplify and improve the process efficiencies and effectiveness. The candidate will manage global projects with multiple deliverables in a timely fashion and ensure all deadlines are met across teams and key stakeholders. They will demonstrate strong ownership and bias for action, remain proactive with strategic solutions, collaborate across internal teams and stakeholders, and maintain clear and concise communication across all levels of leadership. An ideal candidate will have superior verbal and written communication skills, experience educating technical and non-technical stakeholders and working across multiple teams and regions, be able to independently manage programs and create tactical plans from ambiguous challenges, and know how to escalate in a solutions-oriented manner. Provide technical leadership related to using GenAI to enable automated advertising campaign setup and management capabilities Learn and stay current with technical developments in the field of AI and in particular Amazon AI services, share and teach team members on this tech Lead a team of highly talented It App Dev & Sys Dev engineers responsible for managing all aspects of mission-critical systems Partner with business stakeholder and product managers around GenAI capability communication/articulation, translate technical jargon and methodologies to business absorb able language Review and approve engineering design and perform code reviews Research and drive new and innovative AI/ML approaches Enforce a high bar for operational excellence of the teams services Recruit high performing team members, and provide them mentorship and coaching Establish team mechanisms for project planning, product development, engineering excellence, operational excellence (dev ops), and team building mechanisms. A successful candidate will be a hands-on manager with an established background in developing and operating platforms and services, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment. A day in the life Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality Drive incident management to resolve outages and communicate with a global audience and participate in calls resolving outage Develop and maintain a culture of innovation and operational efficiency on the team Manage the design and development of new solutions to support internal teams, including code reviews, testing, deployment and post-launch monitoring Mentoring and retaining engineers, and keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team. Experience with Gen AI services, frameworks, and server side automation implementations. Exposure to LLM constraints, pitfalls, and implementation patterns. 7-10+ years of leadership experience in managing large a team of engineers who automate processes Experience with one or more RPA technologies (eg: Automation Anywhere, Blue Prism, UiPath, Amazon Q, Amazon Diamond Toolkit framework) and ability to integrate to in-house platforms. Strong consulting mindset working with Sr Managers, Directors and ability to build, lead and guide technical and business teams. Collaborative conflict resolution experience and ability to navigate the complex business environment to drive decisions Demonstrated leadership experience in hiring, leading, motivating, and developing teams. Should have managed a team at least for 3-5 years Experience in Software development, Java, .Net, Work fusion Platform, and AI/ML masters degree in Data Science, Computer Science/ Engineering or in a related field. 10+ years of leadership experience in managing engineering teams and RPA (robotic process automation) automation initiatives Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams. Experience leading 2 or more RPA technologies Experience as a TPM (technical program manager) with a focus in AI based implementations, partnering with other RPA groups, architects, and engineers to design and build enterprise-ready RPA solutions and ability to integrate to in-house platforms. Lean Six Sigma Certification. masters degree in Data Science, Computer Science/ Engineering Experience managing projects across multiple countries/time zones

Factory Operations: Establishing and implementation of all standard food safety parameters mandated by the internal quality policy company and regulatory authorities. Manage product quality during entire process flow, verify that all process control parameters are being followe'd and always documented. Inspect products and follow process from beginning to end to ensure all products met safe quality food standards. Enforce all company GMPs policies and procedures. Support the on-time release of finished products and raw materials and provide compliance guidance during regulatory inspections and corporate audits. Evaluate and approve raw materials and finished products, ensuring organizational and industrial guidelines and specifications we're followe'd. Maintain a culture of continuous improvement by identifying process improvement opportunities and work with the Quality Team to implement change. Will assist in conducting internal audits and manage audits by third-party inspectors. Will assist in data analysis and preparing reports on food quality status to relay to top management. Monitoring of all record keeping and retrieval of all records - tests, inspections, QC logs as per requirement. Managing quality executives/ trainees/ interns of the respective location. Customer complaint handling: Will assist cs team in review and respond to customer complaints and feed back to respective departments Will be in charge of doing RCA & corrective action for the quality complaints for respected geos, record keeping. Hub and Retail shop Operations: hub inspection/audit and carry out routine inspection/audit of the all the hubs/retail shop in the city. Will assist/conduct regular scheduled training for hub/retail shop staffs. Procurement Operations: documentation of all the suppliers and scheduling and conducting vendor audits. documentation of supplier performance evaluation. Will assist/conduct regular scheduled vendor improvement training for the approved suppliers Will assist in the implementation of food safety standards, quality programmes as mandated by the internal quality policy of the company and regulatory authorities with the supplier Laboratory: Will assist in the monitoring the microbiology laboratory and chemical tests to ensure all the tests are being done according to internal laid manual and required FSSAI and / or other applicable standards. Other Requirements: Work in shifts along with some travel required with occasional outstation travel for partner institution research programmes/ training field staff/ QA implementation/Vendor improvement program at different location or training purposes. Fieldtrip/Travel for the purpose of internal audits and supplier audit. Should be conversant in computer skills and Good English Language skills. Any other duties or deputation to meet the overall food safety and quality assurance objectives of the company.

Xometry is seeking a highly analytical and data-driven Supply Chain Manager to join our expanding team. This role will be crucial in optimizing our supply chain operations, from quoting, ordering, sourcing and shipping. This role will develop appropriate forecasts, establish a results oriented Sales and Operations process with metrics and establish reporting. The ideal candidate will possess a strong background in forecasting, advanced Excel modeling skills, and a proven ability to analyze large datasets to inform strategic decisions. The candidate should also be a self-starter and be able to influence senior management and guide both strategy and day-to-day execution. Functional responsibilities Responsibilities: Demand Forecasting & Planning: Develop and implement robust demand forecasting models using historical data, market trends, and statistical analysis. Collaborate with sales and marketing teams to align forecasts with business objectives. Monitor forecast accuracy and implement corrective actions to minimize deviations. Data Analysis & Reporting: Extract, analyze, and interpret large datasets from various sources to identify trends and insights. Develop and maintain comprehensive supply chain reports and dashboards. Utilize advanced Excel functions (eg, pivot tables, VLOOKUP, macros) to create dynamic reports and models. Present key findings to stakeholders. Supplier Relationship Management: Evaluate supplier performance and identify opportunities for improvement. Negotiate contracts and manage supplier relationships to ensure competitive pricing and reliable delivery. Develop and maintain supplier scorecards to track performance metrics. Logistics & Distribution: Optimize logistics and distribution processes to ensure timely and cost-effective delivery of goods. Monitor transportation costs and identify opportunities for savings. Coordinate with logistics providers to ensure efficient shipment tracking and delivery. Process Improvement: Identify and implement process improvements to enhance supply chain efficiency and effectiveness. Utilize data analysis to identify bottlenecks and areas for optimization. Document and standardize supply chain processes. Inventory Management & Optimization: Analyze inventory levels and implement strategies to optimize stock levels, minimize holding costs, and prevent stockouts. Develop and maintain inventory control policies and procedures. Utilize advanced Excel modeling to simulate inventory scenarios and assess impact of changes. Requirements for applicants Qualifications: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field. Minimum 5+ years of experience in supply chain management, with a strong focus on forecasting and data analysis. Proven expertise in advanced Excel modeling and data manipulation. Strong analytical and problem-solving skills. Experience working with large datasets and utilizing statistical analysis. Excellent communication and presentation skills. Ability to work independently and as part of a team. Experience with ERP systems and supply chain management software. Preferred Skills: Experience with SQL or other database query languages. Knowledge of statistical modeling and forecasting techniques. Experience in the manufacturing industry. Experience with supply chain optimization tools. Experience in the Indian manufacturing and logistics environment. Personal qualities Language skills English C1

Provide support for Global Safety literature screening activities for both ICSR and signal detection purposes in accordance with their procedures and regulatory requirements. Ensure timely production of key deliverables including but not limited to: Screen and review literature search results (articles/abstracts/citations) for purposes of ICSR identification Triage literature search results for potential articles of interest with relevant safety information concerning both GSK marketed and GSK products in development, for signal detection/periodic reporting purposes using defined algorithms and criteria Demonstrate GSK values Be proficient in search strategy activities for literature surveillance. Demonstrate expertise in quality checks for literature articles triaged by junior team. Develop and share pharmacovigilance and literature surveillance knowledge and experience with team Recognize potential issues, collaborate with team to resolve. Identify or participate in continuous process improvement activities related to area of responsibility or as requested We are looking for professionals with these required skills to achieve our goals: Pharmaceutical industry experience (eg, drug safety (desired), regulatory, clinical development, medical affairs) Working knowledge of key pharmacovigilance regulations and methodologies Good English language skills - written and verbal particularly in scientific/medical terminology Ability to evaluate data and draw conclusions with appropriate guidance from senior team members or manager Good attention to detail. Service-oriented attitude and ability to be a team player and interact effectively with all levels of personnel in an interdisciplinary and matrix environment. Computer proficiency, IT skills, the expertise and ability to work with web-based applications Good level of flexibility and ability to prioritize work Good/Highly developed interpersonal, presentation and communication skills Preferred Qualifications: bachelors Degree - Life sciences, Pharmacy, Medical or pharmacology degrees Preferred: masters degree or higher in Health Sciences. Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Continuously looking for opportunities to learn, build skills and share learning. Sustaining energy and we'll-being Building strong relationships and collaboration, honest and open conversations. Budgeting and cost-consciousness

Now Hiring Senior Quality Manager | Lucknow (Non-Technical, BPO) Location : Lucknow Role : Senior Quality Manager Operations (Non-Technical) Shifts : Rotational Salary : Competitive Best in Industry Company : Renowned BPO Organization Eligibility Criteria: Minimum 1 year experience as a Senior Quality Manager / Quality Lead (on paper is mandatory) BPO experience is a must (Voice/Chat – Non-Technical) Should have managed a Quality team independently Proven experience in Process Improvements and driving KPIs Must have excellent spoken and written English Strictly Non-Technical background candidates only Key Responsibilities: Lead and manage the Quality Assurance team for non-technical BPO operations Monitor and improve quality metrics like CSAT, QA scores, and compliance Conduct regular audit reviews , identify gaps, and implement action plans Collaborate with Operations and Training teams to improve agent performance Drive process improvements using quality tools Coach and mentor Quality Analysts to maintain high performance standards Prepare and share weekly/monthly quality dashboards with leadership Ensure adherence to client SLAs and compliance policies If you're a quality-driven leader from the BPO world and based in Lucknow – apply immediately by contacting us on 8657002723

We are looking for an individual with analytical mindset for Reporting and Analytics role in the Advisor Business Development Group (ABDG). To be a strong candidate for this role, candidate should possess strong quantitative, analytical, programming, communication, and problem-solving skills. Candidate should be collaborative, trustworthy, receptive to feedback, and eager to learn. Role will require strong knowledge of Python, SQL and Data Lake. The candidate will be required to spend majority of time on reporting, ad-hoc analytics and automation. Key Responsibilities Working with ABDG internal teams and business leaders to define and document business requirements Translating business requirements into analytical solutions Translate analytic output into understandable and actionable business knowledge Perform and deliver on complex ad-hoc business analysis requests Understand the business processes and the interdependencies of various systems. Process multiple reports within defined turnaround time (TAT) and perform quality checks to ensure high accuracy Maintain existing scripts & incorporate changes whenever required. Maintain documentation of all processes/reports being created. Working with ABDG internal teams and business leaders to define and document business requirements Translating business requirements into analytical solutions Translate analytic output into understandable and actionable business knowledge Perform and deliver on complex ad-hoc business analysis requests Conduct A/B Test analysis, Sales funnel analysis whenever required. Solve complex problems; takes a new perspective using existing solutions Works independently; receives minimal guidance Contribute to process improvement efforts Required Qualifications Bachelor s degree in technology, computer science or Data Analytics Strong academic background with good analytical and problem-solving skills. 4-6 years of experience in reporting & Analytics. Strong knowledge of Python programming Strong knowledge of RDBMS, SQL and ability to connect to a variety of data sources. Advanced skills in writing complex queries, developing reports and automation of report distribution. Experience documenting business and technical processes. Self-motivated, ability to work independently and in a team environment. Thought leader to strategize and lead the change and the new initiatives for the global teams High sense of urgency and ability to adapt to a changing environment. Strong oral and written communication skills. Preferred Qualifications Knowledge of AWS/ Power BI/ Quick Sight will be plus (2:00p-10:30p) Data

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Overview: As part of BMS Procurement Professional Services ("PS") team, the Consulting category addresses strategy, implementation and operations services procured to support BMS enterprise, business and operational priorities. The Consulting Services category, with critical and confidential matters and senior stakeholders (including BMS CEO and Leadership Team), require strong dedicated and talented Business Partnering & Strategy ( BP&S ) and Sourcing execution teams to build trust, relationships and support Procurement and business objectives to drive value. Projects in this category require Procurement expertise to address sourcing and contracting requirements, engagement with senior business, finance, and procurement leaders, cross functional collaboration, strategic and innovative client-centric sourcing solutions. In addition, this role will be critical in supporting Consulting governance processes, as well as key financial planning, analysis and reporting processes. This role will multi-task across a portfolio of projects spanning contracting, sourcing, financial analytics and governance, business partnering, and supplier relationship management within the Consulting category remit. This role will be key to shaping and enhancing the Consulting Lighthouse Governance process at Bristol Myers Squibb and contributing to our Pipeline objective to e nable the acceleration and sustainability of our pipeline, portfolio & priorities, ensuring optimized internal and external partner experience and connecting busin ess leaders, strategic suppliers, finance and procurement teams to deliver seamless operation of Consulting Lighthouse governance processes. Key Responsibilities: Collaborate with BP&S Category leads, business, finance and supplier partners to ensure successful Consulting Services category governance, compliance, financial planning, reporting, and data analytics. Project manage the end-to-end Consulting Services Lighthouse governance and compliance processes from intake through successful sourcing execution, inclusive of: Intake management, triage, tracking and prioritization Spend and budget review and alignment Requirements review Initial review to facilitate sourcing, contracting and negotiation alignment Category taxonomy identification and selection for accurate categorization and reporting of Consulting Services engagements Stakeholder management and provision of guidance on required Consulting governance, workflow and approval processes. Assistance in navigating required processes Systems entry and coordination (Lighthouse Sharepoint, SpendHQ Intake, Icertis Contract Management, Procurement Navigator and Oro) Provide inputs to support category analyses, budget and financial tracking and reporting, and alignment with Finance partners and Leadership Team members Provide recommendations for process and reporting enhancements and simplification, including ongoing collaboration with BMS Business Insights and Analytics team to deliver such enhancements in partnership Coordination, tracking and reporting on spend vs. centralized, business and specified budgets Alignment with Purchase Order (PO) coordinators to ensure accuracy (Category and Financial specifics) Support the development and preparation of executive summaries required to obtain leadership approval of proposed Consulting Services engagements, including: Business requirements review Contract / Services assessment and classification Historical consulting transaction reviews Budget review and alignment Executive level summary of contract highlights, risks, benefits, financials, supplier justification and other salient points for leadership attention Support end-to-end implementation of Sourcing and Contracting Strategy, including identification of optimal application of procurement approaches, and contribute to Consulting category strategy development. Ability to manage a large book of work across multiple individuals, teams, geographies. Must be able to bring organization and transparency in a fast-paced environment. Support and provide guidance to the BMS Agile Sourcing execution team in their preparation and solicitation of competitive bids, quotations, and proposals; where necessary, advise on the evaluation of competitive offerings and subsequent negotiations and contracting. Provide insights from internal and market analytics to influence the development of strategic category plans; partner with category leaders and business partners on plan development, including building plans for Consulting sub-categories. Build understanding of BMS s global, end-to- end value chain as it relates to categories in focus. Lead Book of Work review meetings to track and prioritize the Consulting Services project portfolio, align on timelines, assist in removing barriers to execution, and support escalations, as needed. Guide and support extended team members with successful project planning and execution in support of organizational objectives and sourcing strategies. Act as an escalation point for Enabling Services Agile Sourcing team supporting contracting, sourcing, and data analytics initiatives. Including assistance in proper scoping of needs/requests that are submitted from business stakeholders. Oversee the development and execution of sourcing events and proposals with pertinent specifications, terms, and conditions. Support supplier management tasks for select categories and suppliers. Analyze contracts to generate insights for category leads and leadership, empowering Consulting Lighthouse governance and Supplier Relationship Management efforts. Support appropriate audit or audit readiness. As required for function and categories assigned, support the design and development of procurement compliance programs, including category-specific risk management efforts. Support implementing and managing the small business and disadvantaged suppliers search and development programs. Work with assigned strategic suppliers to collect, store, analyze and manage monthly Supplier project portfolio reports and incorporate into necessary category and supply strategies and associated presentations and reports. Provide recommendations to BP&S category leads for supplier and process optimization. Support Consulting Services category continuous improvement initiatives. Champion process improvements, recommending new ways of working to improve processes and embed new systems Lead or participate in organizational cross-functional development such as process improvement, capabilities development efforts, continuous innovation programs Qualifications & Experience Minimum Requirements B. S. /B. A. (Business, Science or Engineering) is desirable; advanced education (e. g. , JD, MBA, MS) preferred. Minimum of 8 years work experience with at least 5 years in procurement categories including but not limited to IT, Consulting Services, Financial Services, Corporate Services, HR Services etc. Strong contracting acumen with experience in negotiating complex contracts including but not limited to Master Services Agreements. Strong understanding of the supplier & services sourcing process with experience in RFx development and execution. Strong understanding of data analytics, category management, project, and performance management Expertise in procurement processes, technology, and systems (such as Ariba, SAP, Icertis), contract and supplier analysis and management, financial analysis, market analysis, supplier diversity, strategic planning, and integrated supply chain. Demonstrated ability to partner with and manage internal stakeholders up to some senior leaders within a highly matrixed organization, working across cross-functional, cross-organizational teams. Strong project management and executive communication skills Proficiency in English If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Strong background of Swift Payments, FD, MT 103 & 202 and Middle East banking experience are preference Strong background of Trade finance Operations Middle East banking experience are preference Sound knowledge of ICC, URR, SWIFT, FSK. Trade Payments, Export Import Payment Sound knowledge of international payments routing Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit. Pursue opportunities for enhancing operational efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times Managing the Team with Zero Ops Loss; NIL near miss / income leakage event SLA adherence, Adherence to TAT standards as agreed with business. Achieve the SLA targets. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits Nil breaches in housekeeping (reconciliations, tracers, incoming swift messages etc.). No. of PI (process improvement Qualifications Graduation

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for Manager, Cloud Services. The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Companys cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process. What you will be doing Define key performance indicators, goals, and team direction to provide the best support to the customers solution in the cloud environment Evaluate metrics of the cloud service desk team progress to set team direction for the purpose of supporting and enhancing the cloud customer experience Ensures business continuity and support for customers in the cloud environment Ensure cloud service resources are working within appropriate guidelines following compliance standards Contribute to and manage to approved budget Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals Manage and lead the direction of executing department benchmarks, protocols, and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees Develop team members; coach employees through their personal growth in functional expertise, communication skills, and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders. Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team Execute on the teams strategy and ensure team projects are completed within scope, time, cost, and quality Evaluate, define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change What will make you successful Bachelors degree or equivalent experience 4+ years experience in support and People Management. 4 year degree in an IT related field, or 8-10 years experience in an IT related position Strong knowledge and experience in ITIL and ITSM Frameworks Superior Problem solving, critical thinking, and analytical skills Superior collaboration skills, applied successfully within a team as well as other areas Superior attention to detail Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Superior Leadership, sound judgement, and business acumen skills Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Superior organizational, multi-tasking, and time management skills Superior facilitation and project management skills Superior customer service orientation Self-motivated with follow through and attention to detail Superior ability to handle sensitive information with discretion and tact Superior ability to establish rapport and gain the trust of others; effective at gaining consensus Able to thrive in a fast paced, deadline driven environment Ability to coach, mentor and provide feedback to team members in a timely manner Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies Sharp, fast learner with technology curiosity and aptitude Superior experience with Microsoft Operating systems and products Proficiency with Microsoft Outlook or equivalent email and calendar software Superior business and technology acumen Up to 10% travel time required Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce. Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees R&D focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs Community Engagement Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs Diversity & Inclusion employee resource groups, inclusion benefits and policies Niceties & Events quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.