96 Process Implementation Jobs - Page 4

The Manager will support the oversight of the Rave EDC user access and management of the Classic Rave and Rave EDC system upgrades for all Rave URLs. This role coordinates cross-functional activities to manage the Rave EDC Platform and requires a highly organized, proactive, and detail-oriented professional with the ability to manage multiple projects and meet timelines. Roles & Responsibilities Technical Support/Project Coordination: Support of clinical trial platform technologies for the Rave EDC System. Ability to work with the EDC Vendor on translating business issues/requirements into technical solutions. Manage the Rave EDC FMT meetings, including agenda and meeting minutes. Coordinate and provide oversight of Rave User Access for all studies and Rave URLs. Potential evaluation of other EDC systems, e.g., Veeva System. Maintain standard business processes within GDO Systems to ensure compliance with regulatory bodies. Coordinate activities with the 3rd-party vendor team for all Rave upgrades and Custom script validation. Coordinate cross-functional teams for testing activities for all impacted downstream systems for Classic Rave and Rave EDC releases. Act as a liaison between Rave R&D stakeholders related to all systems used for Rave access, focusing on the design of new functionality based on business or regulatory changes. Act as a technical point of contact to work with the DTI team to manage enhancements to systems used by R&D stakeholders, e.g., STAR, DMP. Provide technical and business process input/expertise for the adoption of automation and/or new technologies for existing systems. Manage all document creation and/or updates related to Rave User access, including acquisitions, e.g., Horizon. Ability to evaluate and conduct risk assessment for potential other EDC systems, e.g., Veeva System. Confidentiality & Professionalism: Handle sensitive and confidential information with utmost discretion. Act as a gatekeeper to ensure alignment with executives priorities. Basic Qualifications and Experience Master's degree and 4 to 6 years of related experience OR Bachelor's degree and 6 to 8 years of related experience OR Diploma and 10 to 12 years of related experience Functional Skills Management and operational oversight of GDO system, platforms, and tools (e.g., EDC). Ensure quality and timely operational delivery of systems activities supporting EDC platform upgrades. Lead or participate in the development, review, and implementation of processes, policies, SOPs, and associated documents affecting GDO. Continuous improvement of processes for Rave User access and EDC release validation. Continuous optimization and streamlining of Rave EDC Release validation, including the implementation of new AI/Automated processes. Ability to assist R&D Stakeholders inquiries regarding Rave User Access and managing the EDC mailbox. Must-Have Skills Strong technical and analytical skills with the ability to manage multiple projects. Exceptional attention to detail and accuracy in all deliverables. Ability to work independently and proactively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Teams, WebEx). Good-to-Have Skills Knowledge of pharmaceutical industry terminology. Experience working in a multinational environment with global teams. Familiarity with project management tools and methodologies. Basic understanding of compliance and data privacy requirements. Soft Skills Excellent verbal and written communication skills. High degree of professionalism and interpersonal skills. Strong problem-solving abilities and adaptability to changing priorities. Resilience, discretion, and the ability to thrive under pressure.

Previous job Next job JOB DESCRIPTION MUMBAI GENERAL OFFICE Job Description Currently, Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1/ In-warranty and Out-warranty information 2/Repair and Replacement services. The after sales specialist will be end to end responsible for running this system from complaint/ clarification received to redressal, ensuring timely closure. Also, management of spare parts, ordering, inventory holding, working closely with service partners like courier services, distributors, service centres, agencies etc will be part of scope. The individual will also be responsible for publishing weekly tracker for status check and escalation. Qualification Candidates must have a graduate degree with minimum 5 years of experience preferably in after sales in electronics/ appliances industry YOUR TEAM You will report directly to the India Braun Outcome Leader, working closely with the Braun After Sales Service distributor, complaint registration agency, other service providers like courier partners, service centres and their extended teams. HOW SUCCESS LOOKS LIKE Process Implementation: Successfully implement the monthly drumbeat of After Sales Coordinate and be the central SPOC for end to end After sales service providers Distributors, agencies, service centres Continuous Learning: Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes. RESPONSIBILITIES OF THE ROLE: Communication and Coordination : Collaborate with After sales service providers. Execution Excellence : Ensure timely closure of all complaints and queries. Monthly Reporting: Weekly reporting of status along with RCA and help needed to fix. Escalation Management : Assess and escalate critical findings or issues to senior leadership as needed. Job Qualifications ROLE REQUIREMENTS Collaboration and Leadership : Ability to work effectively in a matrixed, team-oriented environment, demonstrating leadership and collaborative skills. Interpersonal Skills: Strong interpersonal skills with the ability to problem solve, lead and influence. Communication Skills : Intermediate verbal and written communication skills in English.

Job Title: Product Design & Development Process Quality Engineer Job Summary: The Product Design & Development Process Quality Engineer is responsible for ensuring the quality and compliance of automotive products throughout the design and development process. This role involves leveraging CMMI (Capability Maturity Model Integration) practices and collaborating with cross-functional teams to enhance process maturity, improve efficiency, and drive continuous improvement in quality. Responsibility: Design process management 1. Assess Sun mobility Product development process SPDP (Engineering development process Smart network development process and Vehicle integration development process ) 2. Identify gaps in the process w.r.t automotive product development process 3. Redefine SPDP -Sun mobility product development process 4. Conduct Audit as per the SPDP and identify gaps in Engg , Smart network & vehicle integration 5. Conduct Gate review for new products and assess the adequacy w.r.t requirements to clear the product development phases 6. Coordinate with development team to conduct DR- Design reviews. Quality Management : 7. Implement and maintain quality management systems in the product design and development process. 8. Ensure compliance with international quality standards, such as ISO/TS 16949 and ISO 9001. 9. Implement and maintain CMMI practices within the product design and development process. Process Improvement: • Identify opportunities for process improvement in product design and development. • Identify opportunities for process improvement using CMMI principles. • Implement lean and Six Sigma principles to enhance efficiency and reduce defects. Risk Management: • Assess and mitigate risks associated with product design and development. • Work closely with teams to address potential quality issues before they impact the final product. Root Cause Analysis: • Conduct root cause analysis for design failure /design quality issues and implement corrective and preventive actions. • Drive continuous improvement initiatives based on data and analysis. Documentation Management • Maintain comprehensive documentation of quality processes, inspections, and audits. • Manage DRD- Design release documents and product Gate clearance documents • Maintain comprehensive documentation of CMMI processes and practices • Conduct internal audits to ensure adherence to CMMI standards and drive corrective actions Collaboration: • Collaborate with design, engineering, manufacturing , NPD , Smart network ,Systems and program management teams to establish and maintain SPDP requirements. • Communicate effectively to ensure a common understanding of SPDP and design quality Qualifications: • Bachelors degree in mechanical/ electrical /production engineering, automotive engineering, or a related field. • 5 to10 years of experience in product design and development, with a focus on quality management. • Knowledge of international quality standards, such as ISO/TS 16949 and ISO 9001, CMMI • Familiarity with risk management principles and methodologies. • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. • Experience with design tools and software, including Computer-Aided Design (CAD). • Certification in quality management (e.g., ASQ Certified Quality Engineer and CMMI certification is a plus.

Location- Hyderabad Level B2- B3/ 4+ Years Joining will be Physical NO VIRTUAL JOINING Interview Mode: In- Person (F2F on 7 th June 2025, Saturday) JD-ServiceNow (ITsm, HRsd,CSM, FSM) HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 2+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 2+ years of performance metrics, process improvement or lean techniques experience

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 1+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts - 1+ years of performance metrics, process improvement or lean techniques experience

The primary objective of the SLP Coordinator is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating shipment loss, and maintain customer satisfaction in accordance with India Security and Loss Prevention guidelines and policies. will include GSF and AMZL responsibilities under this specific role. 1. Review process lapse & Monitor losses Conduct Investigations & retrieval plan Analysis Trend of each site & initiate corrective measures in line to control losses Surprise visits to allotted sites (located in Maharashtra) Manage SLP related escalations & incidents 2. Audits/Certifications Keeping the plans & SOPs updated Periodical Check of Documentation Preparation of Documents for Internal & External 3. Audits Surprise Check and reports 4. Process Improvement & Loss Prevention Program Process Review & Necessary Improvements Process Improvisation Quarterly Assessment Loss Prevention Report Feed backs from Shop Floors Follow up & Completion of CAPA Loss Prevention Audits Process Review & Necessary Improvements Cross functional Team Audits 4. Loss Prevention Analysis Quick Completion Investigation and submission of reports Loss prevention audits and recommendations if any Surprise Checks and submission of reports Follow up & Completion of CAPA with regards to Concern areas 5. Coaching & review new process implementation Ensuring adherence of process leading maintaining ZERO losses About the team The India Security and Loss Prevention (INSLP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazons LP and shrink reduction efforts are supported by the World Wide Operations Security (WWOS) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. Graduation with experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. A minimum of 3- 5 years in law enforcement or security-related profession. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing. Exposure to MNC culture and dynamics

Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Our world is transforming, and PTC is leading the way ?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business, Our people make all the difference in our success Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible, The IT Services and Automation team, within the IT Organization, is responsible for providing advice on technology and delivering development, configuration, maintenance and support of the various applications around IT Services The teams primary responsibility is for the ServiceNow application which is used for IT Service Management (Incident, Problem, Change and Catalog requests was well as Contract and Hardware Asset management) The ServiceNow Developer will join an existing team as SME and will contribute to consolidating and transforming Servicenow application, Primary Responsibilities: The ServiceNow Developer will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations, Lead the end-to-end implementation of ServiceNow ITSM/ HRSD, including initial setup and configuration, Customize and configure ServiceNow ITSM/ HRSD to meet specific organizational needs, Work closely with stakeholders to gather requirements and translate them into technical solutions, Develop and implement publisher-specific packs and plugins as needed for software management, Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow, Manage and oversee the entitlement upload process for in-scope software publishers, Perform regular reconciliation of deployment details received from integration sources, Troubleshoot and resolve any issues related to ServiceNow implementation and integrations, Create and maintain documentation, including technical specifications and user guides, Provide training and support to end-users and ensure effective adoption of ServiceNow, Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process, Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes, Required Skills ServiceNow, ITSM/ HRSD, Implementation and development Candidate Profile/requirement: Bachelors Degree, Masters preferred Experience working with ServiceNow Good knowledge and familiarity with ITSM processes Additional knowledge of ITSM is desirable, Experience in successfully implementing the ServiceNow ITSM platform and leveraging the ITSM framework Should possess 3+ years of ServiceNow design, development, implementation and Administrative experience With minimum of 3+ years experience of SNOW development and configuration Experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications Experience working with mid-servers and Power shell scripting Experience working with web technologies (HTML, JavaScript (including AngularJS), XML, JSON, web Services (Rest, SOAP) Architecture Good Understanding of Change Management and SDLC lifecycle Knowledge of agile development methodologies Excellent problem solving and process implementation skills, Skilled communicator within a worldwide team of Product owners, developers and managers, Excellent analytical, written and presentation skills, Works effectively in a fast-paced environment and is comfortable with multi-tasking, Additional Preferred Skills ITIL Foundations Certification ServiceNow Application Developer Certification ServiceNow Implementation Specialist Certification ServiceNow System Administrator Certification Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you, If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are Are you ready to explore your next career move with us We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws Review our Privacy Policy here "

Looking for someone who will be managing the whole Team & Office in Kolkata for day to day activities like engaging the staff, Making organizational change, bringing in new procedure etc & will be reporting to Global Head.

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform. Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. ASM is responsible for building and maintaining a strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a keen and sharp understanding of local merchant/customers needs and hence, driving PhonePe transactions based on both brand positioning and local requirements. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets. Reporting Matrix The role will report to the State Head and will have 8-10 Territory Sales Managers as direct reports and 70-80 business development executives as indirect reports. Responsibilities Business Growth: Grow distribution and market share in the assigned area of operations Identify, interact and develop DSAs to align and drive business in the market Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance Benchmark and compare performance with territory to broad base good practices Plan market size, span & geographies for TSM / TL / BDE / FLs Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap Ability to understand formats/data so as to gather right information, viz , in cases when we want them to do surveys and develop insights Stakeholder Management: Handle merchant escalations in market & partner with various internal stakeholders to resolve them Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc. Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement. People Management: Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team Onboard the new team members and help them assimilate PhonePe ways of working Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs Understand the reasons of exit and take corrective action to reduce attrition Drive team level R&R and engagement practices Quality Management: Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM Monitor performance on compliance parameters to ensure zero deviation R equirements: MBA from Tier 1 campus with good academic record 3-5 years of relevant experience in sales and distribution/business development Excellent interpersonal skills to manage situations on the ground Should have managed larger teams on the ground Exposure to the start up environment is an added advantage Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

Responsible for all the flowcharts running in every business. Get the work done within the specific timeline. Provide all the relevant information with everyone in the workflow

Drive process implementation & efficiency improvement across HR functions. Develop streamlined workflows, optimize talent management, and enhance employee productivity. Ensure compliance, training, and engagement strategies align with business goals.

We are seeking a suitable candidate for Internal Financial Controls (IFC) role for a well known Listed Company in Manufacturing Industry. Job Location: Mumbai Qualification: Chartered Accountant (CA)/ CA Inter Exp: 4+yrs Job role : Assess, monitor, and enhance the internal financial control systems and procedures. Identify areas of risk, developing control frameworks, and implementing strategies to strengthen financial governance Perform testing and monitoring of controls to assess, including reviewing and validating financial transactions Implement the controls and provide trainings on controls Continuously review and update SOPs and RCMs for changes and underlying processes Create and update dashboards on monthly basis to identify, review and document process gaps Work on automation of controls and dashboards through SAP BI, SQL etc Prepare and present regular reports on the status of internal financial controls Support internal and external audits by providing requested documentation and information related to financial controls Specific skill set Understanding of controls and processes Understanding of SAP (SAP certification) MS Excel and MS PowerPoint Suitable candidates shall email their updated resume in strict confidence across hr11@hectorandstreak.com along with Current CTC, Expected CTC and Notice Period.

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Requirements Masters degree or equivalent in (Business) Informatics or comparable and at least 6-8 years of experience in large scale Media and Telco companies At least 5 - 6 years of proven professional experience in ITSM projects and process implementation You have a strong track record of successfully delivering readiness and transformation plans across multi-platform, cross Service Introduction projects and engagements. You are a result and delivery-oriented person, you lead by example, communicating openly and transparently at all levels exhibiting pragmatism, drive, and credibility. You have distinctive problem-solving competence, as well as a high level of analytical thinking, willingness to learn and innovative ability Quick grasp of business processes and managing end-user expectations, using your experience and acquired knowledge to shape effective solutions that meet Sky s strategic Service Management and Business objectives Proven experience in creating and implementing KPIs and Reporting ITIL 4 certification required alongside the understanding of standard IT frameworks such as Scrum or DevOps Knowledge of Service Management tools (ServiceNow) Good written and spoken English skills, as well as the ability to work under pressure and assertiveness complete your profile Your strong sense of responsibility and social competence belong to your strengths, as well as your self-motivation Employees at all levels are expected to: Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Platform Configuration: Set up new functionalities related to HR case management, knowledge management, dashboards, and employee journey workflows. Data Migration: Migrate data from existing HR platforms (e.g., Salesforce) to ServiceNow. Integration: Build integrations between ServiceNow and other platforms such as Workday, Oracle, and various learning management systems. Security Maintenance: Ensure the security and access controls of the platform. Roadmap Management: Own and manage the ongoing ServiceNow HR Service Delivery product roadmaps and architecture. Collaboration: Work closely with HR leaders and other stakeholders to design solutions that meet enterprise needs. Mentorship: Mentor less experienced team members and contribute to the overall development of the organization. Qualifications: Certification: ServiceNow HR Service Delivery (HRSD) certification and/or previous experience implementing HRSD solutions. Experience: Minimum of Ten years of related work experience, with at least 6-7 years in a technology architect role. Technical Skills: Hands-on experience with ITIL process implementation, HR table structure, application scoping, and modern programming languages

Job Description Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration • Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. • Engage with external vendors and partners for system enhancements and solutions. Technology Integration • Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. • Stay up-to-date with CRM functionalities, proposing enhancements as new features become available. Performance Monitoring • Establish KPIs and metrics to evaluate the impact of process improvements on Contact Center performance. • Provide data-driven insights and actionable recommendations to leadership for continuous improvement. Training & Change Management • Lead training sessions to ensure effective adoption of new tools and workflows by end-users. • Drive change management initiatives to cultivate a culture of continuous improvement across teams. Compliance & Risk Management • Ensure adherence to data privacy, security, and governance regulations in all operational processes. • Identify risks in new process implementations and provide recommendations for mitigation strategies. Environment, Social & Governance • Promote judicious use of natural resources. • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual

Dealer Audit Lone Battery Management

Oversee accounts, book closures, invoicing, payroll, investor communication, and daily operations. Manage systems, documentation, SOPs, and automation using Excel and AI tools. Coordinate with auditors, tax consultants, and internal teams daily. Required Candidate profile 2+ years of finance experience with accounting knowledge. Skilled in Excel, task automation & AI tools like ChatGPT. Strong coordination skills & ability to work independently with senior management.

Our Purpose Title and Summary Senior Analyst - Project Management (Technology Regulatory Execution) Overview Program Controls, Operations, & Modernization (ProCOM) The work of this team focuses on the programs and products of Mastercard, ensuring we are running Mastercard Good technology. We also support the growing regulatory landscape while maintaining our site reliability engineering (SRE) and modernization standards. The position is being opened within the Technology Regulatory Execution team whose objective is to ensure the seamless execution of regulations, fostering compliance, innovation, and #mastercardgood standards. We are committed to empowering our stakeholders by providing clear guidance, robust practices, and effective solutions that navigate the complexities of the regulatory landscape. Through collaboration, transparency, and continuous improvement, we strive to build a secure, compliant, and forward-thinking technological environment. Role The Senior Program Manager, Technology Regulatory Execution provides crucial technology validations, ensuring regulatory compliance and fostering innovation. They partner with business teams to offer tech leadership, manage technology regulatory projects, and collaborate with global teams to solve business and regulatory issues, address business and regulatory challenges, and align with business goals. Key Responsibilities: Coordinate and drive the implementation of technology controls and processes for the India market and report exceptions, if any, during control / process implementation Coordinate to ensure timely completion and submission of self-assessment checklists as applicable in case of a new program/product in India Collection of adequate information from internal and external stakeholders to demonstrate compliance with applicable technology compliance requirements in India Perform on-going control monitoring for technology risk controls Contribute to lessons learned and process improvement workshops Proactively manages the end-to-end delivery of cross functional initiatives through the organization and all dependent organizations, aligning contributors and harmonizing discordant views around common outcomes necessary for delivery Work across the domain and respective objectives to drive constructive discussions with dependent teams, stakeholders, and organizations Collaborate with dependent teams to secure resources, scope efforts, set priorities and establish delivery milestones Job Specific Experiences Experience in managing compliance against technology related regulations applicable to India business Experience working with cross functional teams Experience in performing independent reviews / assessments. Experience working with external auditors and/or regulatory examiners Successfully collaborated with stakeholders across geographies Experience in periodic reporting to and engaging with senior leadership Strong inter-personal skills Technical Skills Technology and security controls evaluation Technology and security risk management Governance and project management

Program Controls, Operations, & Modernization (ProCOM) The work of this team focuses on the programs and products of Mastercard, ensuring we are running Mastercard Good technology. We also support the growing regulatory landscape while maintaining our site reliability engineering (SRE) and modernization standards. The position is being opened within the Technology Regulatory Execution team whose objective is to ensure the seamless execution of regulations, fostering compliance, innovation, and #mastercardgood standards. We are committed to empowering our stakeholders by providing clear guidance, robust practices, and effective solutions that navigate the complexities of the regulatory landscape. Through collaboration, transparency, and continuous improvement, we strive to build a secure, compliant, and forward-thinking technological environment. Role The Senior Program Manager, Technology Regulatory Execution provides crucial technology validations, ensuring regulatory compliance and fostering innovation. They partner with business teams to offer tech leadership, manage technology regulatory projects, and collaborate with global teams to solve business and regulatory issues, address business and regulatory challenges, and align with business goals. Key Responsibilities: Coordinate and drive the implementation of technology controls and processes for the India market and report exceptions, if any, during control / process implementation Coordinate to ensure timely completion and submission of self-assessment checklists as applicable in case of a new program/product in India Collection of adequate information from internal and external stakeholders to demonstrate compliance with applicable technology compliance requirements in India Perform on-going control monitoring for technology risk controls Contribute to lessons learned and process improvement workshops Proactively manages the end-to-end delivery of cross functional initiatives through the organization and all dependent organizations, aligning contributors and harmonizing discordant views around common outcomes necessary for delivery Work across the domain and respective objectives to drive constructive discussions with dependent teams, stakeholders, and organizations Collaborate with dependent teams to secure resources, scope efforts, set priorities and establish delivery milestones Job Specific Experiences Experience in managing compliance against technology related regulations applicable to India business Experience working with cross functional teams Experience in performing independent reviews / assessments. Experience working with external auditors and/or regulatory examiners Successfully collaborated with stakeholders across geographies Experience in periodic reporting to and engaging with senior leadership Strong inter-personal skills Technical Skills Technology and security controls evaluation Technology and security risk management Governance and project management