Process Implementation Executive (US Clients)

Position: Process Implementation Executive

Location: Jaipur, Rajasthan

Job Type: Full Time

About Company:
Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative approach and scalable platforms are transforming logistics for the modern world. Website: www.axestrack.com

Role Overview:
As a Product Implementation Executive, you will be responsible for the successful implementation of our product for US-based fleet owners. This role involves working closely with clients to understand their platform, configure, troubleshoot, and enhance the efficiency of their fleet operations using our technology. This is an exciting opportunity for recent engineering graduates who have a knack for problem-solving, process optimization, and strong communication skills. Key Responsibilities: Product Implementation: Assist in deploying and configuring the product solution to off-shore clients. Ensure seamless integration with their existing processes. Real-time Monitoring & Issue Resolution: Monitor fleet data and proactively identify issues related to tracking, compliance, and performance. Provide prompt support to resolve operational challenges. Client Coordination: Act as a key point of contact for US-based clients and their support offices, understanding their requirements and addressing product implementation queries effectively while working in US time zone. Data Analysis & Reporting: Analyze fleet data and generate insights to optimize operational efficiency. Provide periodic reports to clients on performance metrics. Process Improvement: Identify inefficiencies in fleet operations and recommend improvements based on best practices. Technical Troubleshooting: Work in coordination with internal product team to troubleshoot and resolve any technical challenges that clients may face. Training & Documentation: Conduct training sessions for client teams to ensure effective utilization of the Control Tower product. Maintain up-to-date documentation on best practices, and detailed records of customer interactions, including issues raised and resolutions provided. AXESTRACK SOFTWARE SOLUTIONS PVT.LTD. Jaipur Office: 619 Jaipur electronic market building, Gopalpura bypass Jaipur-302018 Phone: 0141-6500403 E-mail- accounts@axestrack.com Skills & Qualifications: Education: BTech in Engineering (any discipline) from Tier 2 engineering colleges in India. Experience: Fresh graduates or candidates with up to 1 year of experience. Strong critical and logical thinking, and ability to troubleshoot technical and operational problems. Process-oriented and data-driven mindset with a keen interest in workflow optimization. Excellent verbal and written communication skills (English proficiency is a must). Strong communication and interpersonal skills. Willingness to work in a client-facing role and flexible working in US time zone. Ability to work collaboratively with cross-functional teams. Why Axestrack: Opportunity to work in Indias leading Logistics SaaS company. Hands-on experience with a cutting-edge fleet management solution. Career growth opportunities in implementation, product support, and operations. Supportive work culture with learning and development opportunities. Join Axestrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack. If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization AXESTRACK SOFTWARE SOLUTIONS PVT.LTD. Jaipur Office: 619 Jaipur electronic market building, Gopalpura bypass Jaipur-302018 Phone: 0141-6500403 E-mail- accounts@axestrack.com