910 Process Excellence Jobs - Page 9

Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Geographic Info. Systems(Car support) Experience : 10 YEARS.

Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Investment Banking(CLM) Experience : 5-8 Years.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop theirprofessional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagementwithin the team Mandatory Skills: Big Data Consulting. Experience: 5-8 Years.

Department: Finance & Accounting, Seek Global Product Owner for Intercompany Accounts-IC role Reports to: Head Finance & Accounting Role Overview We are looking for a smart, independent contributor with strong analytical acumen and deep expertise in business process automation, finance transformation, and IFRS standards to join the Finance & Accounting leadership team. This role will closely collaborate with the Head F&A to drive process efficiency, compliance, and digital innovation across finance functions. Key Responsibilities Act as a key partner to the Head F&A to identify, design, and implement finance process improvements across Accounts Payable, Receivable, Reporting, and General Ledger. Lead and coordinate BPM initiatives aimed at optimizing and automating financial workflows. Analyze current finance operations and identify pain points, redundancies, and compliance gaps. Ensure alignment with IFRS standards across relevant financial processes and reporting. Collaborate cross-functionally to implement automation solutions (RPA, AI/ML) and finance tools (e.g., SAP, Oracle, Power BI, Alteryx). Deliver dashboards and insights on finance process performance and KPIs using analytical tools. Drive documentation, SOP development, and standardization of best practices across global processes. Partner with auditors, internal control, and compliance teams to ensure process health and risk mitigation. Key Requirements Education: CA / MBA (Finance) with IFRS certification (Diploma in IFRS/ACCA/CIMA preferred). Experience: 10-12 years in Finance Transformation, BPM, or Process Excellence roles within GCCs, MNCs, or large consulting environments. Strong understanding of core finance processes (RTR, PTP, OTC) and their digital transformation. Hands-on experience with BPM tools, process mining, or automation platforms. Highly analytical with proficiency in Excel, PowerPoint, and reporting tools like Power BI/Tableau. Excellent written and verbal communication skills. Proven ability to work independently with senior stakeholders and cross-functional teams. Key Competencies Strategic & Critical Thinking Project Management Process Design & Lean Thinking Financial Acumen (with IFRS knowledge) Collaborative Stakeholder Engagement Change Management Joining: Immediate to 30 days preferred

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel Requirements - NA Specialism Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Delivery Assurance. Experience: 5-8 Years. >

Job Description Drive ‘Six Sigma molecules program’ & Continuous improvement projects at all API sites Monitor the process of six sigma projects across all sites and ensure action closure To co-ordinate and interact with functional departments for the smooth execution of projects Provide technical guidance, support and oversight to trouble shooting issues to site team Ensure sustenance of closed projects and knowledge management Explore & initiate Automation, Digitalization across sites wherever necessary for business Support capability improvements by deploying specialist scientific and technical competence Work Experience 6 to 10 Years Education Graduation in Chemical Engineering Post Graduation in Pharmacy or Chemistry Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Role & responsibilities Preferred candidates who have worked with Japanese manufacturing companies. Job profile as below: Strategy: Providing direction to achieve the desired long-term and short-term objectives Develop strategies to identify areas within the manufacturing process to utilize cost-saving opportunities including reducing waste, optimizing energy consumption, or streamlining production processes. Monitor manufacturing performance against yield targets related to production volume and product quality and ensure variations from targets are promptly addressed. Conduct root cause analysis to identify issues affecting yield and implement corrective actions. Explore opportunities to automate repetitive tasks within the manufacturing process which can improve productivity and reduce labor costs. Operations Executing the strategies to achieve the business goals Operations: Executing the strategies to achieve the business goals Implement strategies to improve operational efficiency, such as minimizing machine downtime, optimizing resource allocation, and reducing material waste to save cost. Develop and maintain standardized operating procedures for manufacturing processes to help ensure consistency and reduce variability. Utilize data analysis and reporting tools to monitor KPIs, identify trends, and make data-driven decisions to improve manufacturing processes. Establish and maintain rigorous quality control measures to ensure that yarn production consistently meets or exceeds industry standards and customer expectations Preferred candidate profile Key Performance Indicators Cost Savings Adherence to yield targets Process Automation and Improvement Rate Process Standardization Rate Qualifications: BE/B.Tech in mechanical, textile, industrial engineering, or a related discipline MBA/ MS/ Masters in Operations, Supply Chain, or any other related field Skills and Competencies: Extensive experience in leadership positions in manufacturing operations Certifications in Six Sigma, TQM, lean manufacturing etc. Skills and Competencies Strong leadership skills Effective analytical & problem-solving skills Excellent communication & interpersonal skills Proficiency in project management methodologies A deep understanding of manufacturing processes and machinery Experience in managing and driving change initiatives

Role & responsibilities (a) To drive business unit reliability program following the DP World Reliability Framework five pillars in line with group policy and procedures. To identify opportunities to improve equipment reliability and to implement those changes through failure analysis, data collection, and identification of changes to maintenance, operations, purchasing, and design practices. (b) Provide support to Business Unit, to continuously improve Terminal/CFS activities and make them more efficient, cost effective and customer-centric by successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, including the development of new ways to collaborate more effectively and efficiently Key responsibilities 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence & Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies. QUALIFICATIONS & COMPETENCIES Bachelors degree in engineering, Industrial Engineering, or related field. Masters degree preferred. 10+ years of experience in engineering, with a strong background in reliability engineering and lean project management. Knowledge of condition-based maintenance techniques Certified Reliability Leader (CRL) or Certified Maintenance & Reliability Professional (CMRP) Working knowledge of Maximo work order process Experience with different ISO standards and other relevant codes and standards. Proven experience in leading complex engineering projects and driving continuous improvement initiatives. Expertise in reliability methodologies, such as FMEA, root cause analysis, and predictive maintenance. Strong understanding of lean principles, including Six Sigma, Kaizen, 5S, and value stream mapping. Exceptional leadership and team management skills, with a proven ability to motivate and guide cross-functional teams. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization. Project management experience with proficiency in project management tools and techniques (e.g., Agile, Waterfall). PMP, Lean Six Sigma Black Belt, or equivalent certifications are a plus. Graduate in Engineering (Mechanical / Electrical & Electronics) or a Class One Marine Engineer. MBA is added advantage CRL, CMRP, PMP, Lean Six Sigma Black Belt, or equivalent certifications Range/ Min no of years - of overall Experience required:10 Years Shipping Lines, Ports and Terminals, Logistics

As a part of an Indian / Global Engineering & Manufacturing Organization, you will be responsible for leading Six Sigma projects aimed at enhancing process efficiency and quality. By leveraging Lean Manufacturing principles, you will work towards optimizing operations and eliminating waste. Your role will involve conducting value stream mapping to pinpoint areas for enhancement and collaborating with cross-functional teams to implement strategies for operational excellence. Additionally, you will play a key role in mentoring and training team members on Six Sigma methodologies and tools, thereby fostering a culture of continuous improvement within the organization. Your analytical skills will be put to use as you analyze data to facilitate decision-making and identify opportunities for process enhancements. It will be crucial for you to ensure compliance with industry standards and best practices to uphold the organization's commitment to quality and efficiency. To excel in this role, you should possess 8 - 12 years of experience in leading end-to-end Six Sigma DMAIC and DFSS projects. Your track record should demonstrate your ability to drive cross-functional improvement initiatives that result in measurable productivity gains. A strong foundation in Lean practices, statistical analysis, and process diagnostics for large-scale manufacturing environments will be essential for success in this position. Your educational background should include a B.Tech, M.Tech (Dual), B.E., or B.Tech degree. This role offers an exciting opportunity to contribute to the continuous improvement and operational excellence efforts of a dynamic engineering and manufacturing organization.,

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Participate in exploring solutions for problems and process bottlenecks Actively contributes to change implementation initiatives on the floor Reports issues related to problems/opportunities to transformation leaders Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter, Individual contributor (IC) Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Flexible with shifts

Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Key job responsibilities Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owners mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. • Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA Key job responsibilities ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. • Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA A day in the life The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. Role & responsibilities Preferred candidate profile

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly Experience with Microsoft Office products and applications Bachelors degree Experience in an operational role

Role Summary Aurolab is on a transformative journey to embed process excellence and digital thinking across its operations. As part of this initiative, we are seeking a highly driven Process Specialist / Process Lead who will lead business process reengineering (BPR) and process automation initiatives across manufacturing, supply chain, finance, and customer-facing functions. This role will be instrumental in mapping core processes, identifying inefficiencies, implementing redesigns, and driving cross-functional collaboration to enable scalable, technology-backed operations. The role will closely collaborate with IT and functional heads to bridge the gap between process needs and system capabilities. Key Responsibilities 1. Business Process Mapping & Redesign Analyze and document existing business processes using industry-standard tools (BPMN, ARIS, Lucidchart). Identify gaps, bottlenecks, and inefficiencies across functions. Design future-state process flows aligned with business objectives. 2. Business Process Reengineering (BPR) Lead BPR initiatives in functions such as Order-to-Cash (O2C), Procure-to-Pay (P2P), and Production Planning. Apply ECRS methodology (Eliminate, Combine, Rearrange, Simplify) to drive process simplification. Collaborate with process owners and TPM leads to ensure alignment with ground-level execution. 3. Process Automation & Digitization Partner with IT to translate redesigned processes into automation workflows using tools like Camunda or equivalent BPM engines. Evaluate opportunities for AI, RPA, and ML-based interventions for process enhancement. Ensure seamless ERP integration (Microsoft Business Central / SAP) with process maps. 4. Change Management & Capability Building Work with department heads to ensure buy-in for new processes. Support change adoption through structured training, documentation, and review forums. Facilitate workshops and learning sessions on process fundamentals and ERP awareness. 5. Performance Monitoring & Continuous Improvement Define KPIs to track efficiency, turnaround time, and compliance. Monitor post-implementation outcomes and iterate based on data. Foster a culture of continuous improvement through lean thinking. Qualifications & Experience MBA or PG in Operations / Strategy / Industrial Engineering. Bachelors degree in Engineering, IT, or related discipline. 8+ years of experience in process design, optimization, or digital transformation. Prior exposure to manufacturing or medical devices sector preferred. Strong command of BPR tools (Camunda or equivalent), and ERP platforms (SAP / Microsoft BC). Familiarity with Lean Six Sigma, Kaizen, or ISO/TQM frameworks. Desirable Certifications Lean Six Sigma Green/Black Belt PMP / PRINCE2 Certification in BPM / Camunda / Process Mining tools Key Competencies Analytical thinking and structured problem-solving Strong interpersonal and stakeholder management Process orientation and eye for operational detail Change leadership and cross-functional influence This role is a critical enabler in Aurolab's journey towards operational scalability, digital maturity, and long-term value creation.

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

As an Assistant Manager in the Dairy industry, you will be responsible for leading and coordinating the production team to ensure the manufacturing of multiple dairy products such as liquid milk, yogurt, butter, and ghee. You should have a B.Tech in Dairy Technology along with a minimum of 6-10 years of experience in a reputable organization. Your core competencies should include a deep understanding of dairy product manufacturing, process technology, and product development. You should also possess knowledge of food safety regulations, analytical problem-solving skills, and good communication abilities. Additionally, you should have a general understanding of financial analysis and business drivers, as well as knowledge of competitor products and consumer preferences. Your key responsibilities will involve defining and monitoring production team plans, leading the team to achieve objectives, controlling production costs, and implementing work processes. You will coordinate personnel to ensure production objectives are met, plan for spares and maintenance schedules, and drive continuous improvement in operations. It will be your task to ensure the plant meets regulatory requirements, maintain plant hygiene standards, and provide leadership for the effective utilization of resources. You will be responsible for tracking key performance indicators such as production costs, recovery of total solids, reconciliation of raw materials, and ensuring continuous improvement in operations. Your role will also involve assisting in the development of a competent and effective workforce and dealing with any contingencies that arise in the department. Overall, as an Assistant Manager in the Dairy industry, you will play a crucial role in driving the success of the production team, ensuring quality products are manufactured efficiently, and contributing to the continuous improvement of operations.,

VaynerX is the most contemporary family of companies, collaborating to build and grow brands. Within VaynerX are subsidiaries such as VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce. VaynerMedia, an independent global creative and media agency founded by Gary Vaynerchuk in 2009, specializes in driving relevance for clients and delivering impactful business results. With offices in major cities worldwide, VaynerMedia has earned recognition for its work at prestigious awards ceremonies such as Cannes Lions, the Clio Awards, and The Webby Awards. This agency is an integral part of the VaynerX family of companies. The culture at VaynerMedia is centered around empathy and building connections. In the APAC region alone, the team consists of over 300 individuals working collaboratively to provide innovative, creative, and strategic solutions to enhance the relationship between brands and people. As VaynerMedia continues to expand, the India team is seeking a dedicated Project Director to join their fast-growing team. The ideal candidate will excel in bringing clarity to complex situations, confidence to challenging projects, and passion to the work environment. This role requires strong leadership skills, problem-solving abilities, and the capacity to thrive in dynamic settings. Key Responsibilities: - Take ownership of end-to-end project delivery for integrated creative and media campaigns in India and APAC. - Transform strategic briefs and creative concepts into detailed scopes, timelines, and delivery plans. - Manage resources, workflows, and collaborations across various departments to ensure project success and minimize risks. - Foster collaboration among creative, strategy, media, and production teams through effective communication and coordination. - Engage with client teams to exceed project expectations, provide timely updates on timelines and budgets, and offer solutions to potential challenges. - Develop and optimize delivery workflows to support operations in India, promoting efficiency and innovation. - Uphold project governance standards while encouraging a culture of agility and continuous improvement. Qualifications: - Minimum of 8 years of experience in project management or operations, preferably within creative agencies or digital consultancies. - Demonstrated success in overseeing multi-platform, multi-team projects from inception to completion. - Detail-oriented, yet capable of maintaining focus on the broader project objectives. - Ability to remain calm under pressure, adapt to change, and navigate ambiguity with confidence. - Proficiency in tools such as ClickUp, Slack, Google Suite, or equivalent platforms. - Comfortable working with high-profile clients and managing multiple workflows simultaneously. - Strong communication skills across written, verbal, visual, and interpersonal channels. - Driven, empathetic, resourceful, and a collaborative team player. At VaynerMedia, the emphasis is on problem-solving and innovation rather than traditional advertising practices. The work environment is dynamic and fast-paced, resembling a start-up culture more than a typical agency setting. The opportunity to work with a passionate and talented team on diverse projects for renowned brands is an exciting aspect of joining VaynerMedia. If you are enthusiastic about breaking boundaries, testing new ideas, and collaborating with a vibrant team, we look forward to welcoming you aboard.,

The role of Process & Safety Manager is crucial in ensuring excellent field safety by leveraging past experience and industry trends. You will be responsible for planning, implementing, and overseeing the company's employee safety at work in wireline operations through the application of proper processes and people skills. Your main objectives include building efficient process journeys, driving process improvements, and fostering digitization in collaboration with the digitization team. Additionally, you will design and deliver technology and soft skill capability programs to enhance overall safety and efficiency. Leading the organization in the adoption of new tools and practices will be a key aspect of your role. You will work closely with circle teams on projects aimed at enhancing processes, improving reliability, simplifying operations, and enabling growth. As the Process & Safety Manager, you will have the authority to establish and implement standards and practices that ensure best-in-class field deployment and operations. Moreover, you will play a critical role in ensuring compliance with Occupational Health and Safety (OHS) guidelines. Attention to detail and the ability to identify hazards are essential qualities for this position. Delivering on the following objectives is key to success in this role: Process Excellence: - Certified process expert with a background in delivering process re-engineering in large corporate environments with extensive field forces. - Ensure effective implementation of Delivery Process Journeys & Standard Operating Procedures (SoP). - Recommend process improvements aligned with the organization's strategy and collaborate closely with the Network Business unit. - Measure, analyze, and evaluate existing processes to identify improvement opportunities using KPIs. - Facilitate process improvement meetings, workshops, and brainstorming sessions. - Collaborate with teams to digitize processes and drive SOPs & MOPs for disciplined workways. - Conduct continuous process audits and mock audits to ensure compliance. - Benchmark internal processes against global and industry best practices and implement necessary corrections. Safety Measures: - Establish a zero-accident environment by training employees on proper tool usage and enforcing safety policies. - Evaluate practices, procedures, and facilities to assess risks and ensure legal compliance. - Conduct training and presentations on health and safety matters and accident prevention. - Provide recommendations for issue resolution, improvement opportunities, and new prevention measures. - Report on health and safety awareness, issues, and statistics. - Advise and lead employees on safety-related topics and review existing policies and procedures. - Conduct risk assessments, enforce preventative measures, and develop standards for Construction HSE management. - Maintain field activities in compliance with HSE policies, contractual requirements, and regulations. - Ensure adequate HSE resources for all sites, promote HSE awareness, and implement preventive actions. - Promote incentive programs to enhance site HSE standards and ensure compliance with ISO standards. - Identify process bottlenecks and provide timely solutions. Educational Qualifications: - MBA and/or B.E/B.Tech with 13-18 years of experience. Experience: - Total 13-18 years of experience, including recent experience in Electricity distribution, Telecom, Gas pipeline, Power generation & distribution sectors. - Experience in handling EHS at a national level and in large logistics, warehousing, and fleet management organizations. Geographical Span: Pan India.,

As an HRO - Allboarding Subject Matter Expert (SME) with 7-10 years of relevant experience in recruitment, including years in a supervisory role, you will have hands-on experience in onboarding, offboarding, employee data management, and Background Check (BGC) processes. It is essential to be familiar with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, etc. Your role will require a strong understanding of compliance and labor regulations, as well as experience in managing third-party vendors and global HR operations. Your responsibilities will include overseeing background verification processes in collaboration with third-party vendors, supporting recruitment events, knowledge transfer within the team, and driving performance metrics during and post knowledge transfer. Additionally, you will be involved in studying and bridging gaps in Standard Operating Procedures (SOPs), driving audits, data quality checks, and SOP governance for employee lifecycle operations. Robust Failure Modes and Effects Analysis (FMEA) and mitigation will be a crucial aspect of your role. You will be expected to define and execute recruitment strategies aligned with business goals, drive initiatives to enhance processes and outcomes, and identify opportunities for process efficiency improvements in collaboration with leaders. Providing insights on trends and process improvements, implementing and monitoring quality assurance frameworks, and upholding service excellence will be part of your responsibilities. Moreover, your role will involve bringing Subject Matter Expertise (SME) domain knowledge to help new hires up the learning curve, conducting refreshers and cross-training sessions. It is essential to drive compliance with hiring policies, data privacy, and regulatory standards. The work hours for this position are 2:30 AM - 11:30 AM (2 Days) and 7 AM - 4 PM (3 Days) in Gurgaon Badshahpur, following a hybrid work model. In this role, you will manage the end-to-end onboarding and exit processes for new and departing employees, oversee background verification processes, ensure timely and accurate employee data entry, and record management in HR systems. Your operational oversight will span across Australia, New Zealand, and India. Strong leadership, team management abilities, excellent communication and stakeholder engagement skills, high attention to detail, process orientation, and the ability to work in a fast-paced, global environment are essential requirements. Flexibility to collaborate with global teams across different time zones is also key to success in this role.,

You should have more than 10 years of experience in recruitment, including several years in a supervisory capacity. A Bachelor's degree in Finance, Accounting, or a related field is required. Your experience should include working in AU, NZ, India, and PHP. Preferred qualifications include experience in process improvement and automation. Key attributes for this role include leadership and team management skills, an analytical mindset with attention to detail, and strong communication and stakeholder management abilities. As a Recruitment Supervisor, your responsibilities will include: - Supporting recruitment events - Assisting the team during knowledge transfer and driving performance metrics before and after this process - Studying and bridging gaps in SOPs, driving audits, data quality checks, and SOP governance for employee lifecycle operations - Implementing robust FMEA and mitigation strategies - Defining and executing recruitment strategies aligned with business goals - Driving initiatives to enhance processes and outcomes - Identifying opportunities to improve process efficiency in collaboration with leaders - Providing insights on trends and improvements in processes - Implementing and monitoring quality assurance frameworks to uphold service excellence - Bringing Subject Matter Expertise (SME) domain knowledge and helping new hires get up the learning curve, including running refreshers and cross-training - Ensuring compliance with hiring policies, data privacy regulations, and other regulatory standards Your role will require a proactive approach to process improvement, innovation, and maintaining a high standard of service quality. Your ability to lead, manage teams, and drive recruitment strategies aligned with organizational goals will be crucial to success in this position.,

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure business plan attainment for growth and profit, providing directions and structure for operating units, and designing, setting up, and managing a process excellence/quality framework to ensure high-quality work from coders. Additionally, you will work with delivery and training functions to create feedback loops from quality assessment to training and operations management. You will implement improved processes and management methods for higher ROI and workflow optimization, provide mentoring and guidance to subordinates and other employees, manage multiple accounts, and oversee end-to-end program management covering multiple work streams. Your role will involve facilitating process re-engineering and improvements to enhance customer engagement, generating new prospects for the organization to showcase capabilities, ensuring attrition control & job enrichment at process levels. The ideal candidate for this role should have 15+ years of experience in Medical Coding with the current role as a Senior manager or Above, or equivalent to managing operations team of medical coding. Experience in handling outpatient Coding / Inpatient Coding team is a must. The educational requirement is Any Graduate or Life Science Graduate. If you are interested in this opportunity, please share your profile on anandi.bandekar@gebbs.com.,

Skill required: NA - Business Transformation Designation: Business Transformation Senior Analyst Qualifications: Any Graduation Years of Experience: 4 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Conduct iGBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.-This position determines the best way to run the process with Non Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Clients Operations process & organization. Foundational Automation High Level and Detailed Assessments for External ClientsPartner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clientsImplement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimatedConduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organizationDetailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation SolutionsBring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clientsAbility to break Vast Business Areas into palatable, smaller Process Segments for assessmentsAbility to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selectedUnderstand the commercial impact of a Tool selectionHolistic solution approach including the detail design plan to adhere to a hybrid-Agile implementationAbility to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictionsIdentify repetitive manual tasks that have a potential for transformation/re-engineering/AutomationPropose standardization and re-engineering to optimize Automation potentialBridge between the Business and Technology (Development Build & Test), to be able to transform Business Design Patterns into Technology Implementations What are we looking for Business Analysis, Requirements GatheringAnalytics Solutions Design SkillsStakeholder Management SkillsProject Management SkillsStory Telling or Communication SkillsCritical Thinking and Problem-Solving SkillsTransformation SkillsDesign Thinking RPA Tools Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsDrive Client workshops to understand Scope and Process details Conduct High Level Process and Technical Feasibility AssessmentPropose & define transformation/automation Scope of the processDesign a high level transformation/optimization/Automated Solution schematicCreate a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scopeUnderstand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and BenefitsDefine a quantifiable Benefits Case to feed into the Business Case for the client Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc.Create a plan (hybrid-agile) to automate the process. Qualification Any Graduation

We are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they re building, developing and guiding high-performing teams. In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. The position is based out of Amazon India, Bengaluru office. If you are interested in growing brands and businesses on Amazon, we re interested in talking to you! Business Growth Contribute to goal setting for your team to align with organizational goals. Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. Implement and track metrics to record the success and quality of your team s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management Build and cultivate strong relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership Manage a team of KAMAccount Managers (6-8 direct reports) Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth. Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. 6+ years of sales experience Experience analyzing data and best practices to assess performance drivers Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors Experience managing teams Experience planning, managing and closing competitive sales efforts and managing deals from negotiation, to closing and through delivery Experience proactively growing customer relationships within an account while expanding their understanding of the customers business Experience influencing C-level executives Experience managing a team and training/on-boarding new members

We are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they re building, developing and guiding high-performing teams. In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. The position is based out of Amazon India, Bengaluru/Mumbai office. If you are interested in growing brands and businesses on Amazon, we re interested in talking to you! Business Growth Contribute to goal setting for your team to align with organizational goals. Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. Implement and track metrics to record the success and quality of your team s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management Build and cultivate strong relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership Manage a team of KAMLeads & Account Managers (6-8 direct reports) Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth. Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. 6+ years of sales experience Experience analyzing data and best practices to assess performance drivers Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors Experience managing teams Experience planning, managing and closing competitive sales efforts and managing deals from negotiation, to closing and through delivery Experience proactively growing customer relationships within an account while expanding their understanding of the customers business Experience influencing C-level executives Experience managing a team and training/on-boarding new members

We are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they re building, developing and guiding high-performing teams. In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. The position is based out of Amazon India, Bengaluru office. If you are interested in growing brands and businesses on Amazon, we re interested in talking to you! Business Growth Contribute to goal setting for your team to align with organizational goals. Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. Implement and track metrics to record the success and quality of your team s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management Build and cultivate strong relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership Manage a team of KAMAccount Managers (6-8 direct reports) Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth. Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. 6+ years of sales experience Experience analyzing data and best practices to assess performance drivers Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors Experience managing teams Experience planning, managing and closing competitive sales efforts and managing deals from negotiation, to closing and through delivery Experience proactively growing customer relationships within an account while expanding their understanding of the customers business Experience influencing C-level executives Experience managing a team and training/on-boarding new members