897 Process Excellence Jobs - Page 8

As the leader of a team of talented shared services/operations professionals, you will be responsible for ensuring high levels of engagement, productivity, and quality among team members. Your role will involve building a solid understanding and ownership of operational processes within the team, with a focus on enhancing customer satisfaction through process excellence. You will work towards standardizing processes, implementing automation, and driving continuous improvement initiatives in collaboration with product teams. Monitoring SLAs and key performance indicators (KPIs) will be a key aspect of your role, and you will be required to develop action plans to address any areas of concern. Balancing team health and productivity, while ensuring compliance with regulatory requirements and internal policies, will also be within your responsibilities. You will be expected to manage relationships with internal teams and external service providers globally, as well as develop and implement training programs to enhance the skills and capabilities of the team. Participating in annual budget planning and monitoring expenses to ensure adherence to budgetary constraints will be part of your duties. You will oversee the performance of shared service systems, tools, and technologies, while maintaining strong operational controls and assessing/mitigating associated risks. The ideal candidate for this role will possess a Bachelor's degree in Business, Operations Management, or a related field. A proven track record of improving key metrics and achieving KPI goals is essential. Strong independent working abilities with a proactive, results-driven mindset are required. Excellent written and verbal communication skills in English, along with strong interpersonal skills for effective cross-team communication, are a must. Demonstrated experience in leading and managing teams, collaborating with cross-functional teams, and managing relationships with internal stakeholders and external service providers is crucial. Strong analytical and problem-solving skills are highly valued, and experience in a startup or high-growth organization is considered a plus. If you are passionate about acting as a partner for customers, continuously striving for improvement, fearlessly owning your actions, and building each other up as a team, then this opportunity to be part of a business, community, and mission awaits you. Apply now to join us in our journey towards excellence.,

As an employee in this exciting hybrid opportunity with a leading organization in Gurgaon (Badshahpur), your work schedule will include two days with a shift from 2:30 AM to 11:30 AM and three days with a shift from 7:00 AM to 4:00 PM. You will be based in Gurgaon and will be working in a hybrid mode. Your role will involve supporting recruitment events and assisting the team during knowledge transfer, focusing on driving performance metrics during and post-KT. You will also be responsible for studying and bridging gaps in Standard Operating Procedures (SOPs), conducting audits, data quality checks, and ensuring SOP governance for employee lifecycle operations. It will be essential to ensure robust Failure Mode and Effects Analysis (FMEA) and develop mitigation strategies. In this role, you will define and execute recruitment strategies that are aligned with business goals while driving continuous improvement. You will identify and implement process excellence opportunities and monitor quality assurance frameworks. Additionally, you will bring domain expertise to support new hire onboarding, conduct refresher sessions, and facilitate cross-training initiatives. It will be your responsibility to ensure compliance with hiring policies, data privacy regulations, and other regulatory standards to maintain operational integrity and adherence to best practices.,

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Quality.: Experience: >10 YEARS.

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/Post Graduate (Exception Needed if experience is more than 2years as QA) Proficiency in Microsoft Office packages (Word, Outlook, Excel); Excellent interpersonal and communication skills; High attention to detail and accuracy. The ability to: Analyze, validate and interpret data/reports; Multi-task, work under pressure and cope with high volumes of work; Cope with pressures and setbacks; Document problems and assist in their resolution; Document processes and identify areas for improvement; Adapt to change quickly, in a fast-paced environment; Prioritize and manage workflow Additional Points: - Open to Travel Having a Valid Passport

1. Maintenance and cleanliness of all the equipment and manufacturing area. 2. To ensure the availability of clean room garments and other accessories. 3. To support the manufacturing personnel during qualification activities, batches and monitoring of bioreactors. 4. Washing of glassware and other accessories used for process. 5. Autoclaving of the material required for process and other activities. 6. Disinfectant preparation and daily facility cleaning activity. 7. Monitoring and Updation of cold room, deep freezers records. 8. Monitoring of classified area room as defined in procedures. 9. Updation of area cleaning documents and other facility documents in the manufacturing area. Experience 1 to 3 Years Education Graduation in Biotechnology Competencies 5. Result Orientation 6. Process Excellence 7. Collaboration

In the above context, the ASM role is responsible to supervise the business delivery under Agency travel team and Tie Ups & primarily grow the business with profits, Channel Management Agents. Also liaising with Operations & Product tower, Process Excellence group, Claims, Finance, legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we deliver best of our services to client as well as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Responsible for sustainable Profitability Responsible to maintain COR at budgeted levels To maintain the Hygiene Responsible for Activation Stakeholder interfaces Internal Stakeholders Operations (BOPs& COPs) for the issuance , Banking operations etc. Operations (BOPs& COPs) for the issuance , Banking operations etc. Finance Team Taxations handling Human Resources to share foresights into the business and build the talent pool accordingly Training Team for train the employees External Stakeholders Agents Other company manager for lead and support Experience 5-6 years of experience in insurance At least 3 to 4 years of experience of leading a company/ business line in Retail Sales. Education Any Graduation

Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

Good exp in strategic sourcing, cost analysis/commodity mgmt in manufacturing,Strong knowledge of commodity markets, esp Copper & other high-value raw matls. Exp in procurement analytics, like spend analysis, cost variance&cost driver identification.

About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

About the Role Account Management: As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Bachelors degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication

We are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. In this role, the candidate will be responsible for achieving the top line nos. for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate will use his category expertise to drive seller interactions act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. If you are interested in growing brands and businesses on Amazon, we re interested in talking to you! Business Growth Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer seller experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. Relationship Management Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Process Excellence Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. 2+ years of sales experience Experience analyzing data and best practices to assess performance drivers Experience in e-commerce Experience meeting revenue targets and quotas Experience in e-commerce Experience working in a fast-paced and highly cross-functional organization

Process Excellence Service Manager Exp- 4+ Years (Should be Green Belt Certified) Loc- Gurgaon & Mumbai Pkg- Upto 10 LPA Notice- 0 to 30 Days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Excellence, DMAIC, Minitab, Poka Yoke, Improvement, CS Operations, BPO etc

Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Geographic Info. Systems(Car support) Experience : 10 YEARS.

Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Investment Banking(CLM) Experience : 5-8 Years.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop theirprofessional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagementwithin the team Mandatory Skills: Big Data Consulting. Experience: 5-8 Years.

Department: Finance & Accounting, Seek Global Product Owner for Intercompany Accounts-IC role Reports to: Head Finance & Accounting Role Overview We are looking for a smart, independent contributor with strong analytical acumen and deep expertise in business process automation, finance transformation, and IFRS standards to join the Finance & Accounting leadership team. This role will closely collaborate with the Head F&A to drive process efficiency, compliance, and digital innovation across finance functions. Key Responsibilities Act as a key partner to the Head F&A to identify, design, and implement finance process improvements across Accounts Payable, Receivable, Reporting, and General Ledger. Lead and coordinate BPM initiatives aimed at optimizing and automating financial workflows. Analyze current finance operations and identify pain points, redundancies, and compliance gaps. Ensure alignment with IFRS standards across relevant financial processes and reporting. Collaborate cross-functionally to implement automation solutions (RPA, AI/ML) and finance tools (e.g., SAP, Oracle, Power BI, Alteryx). Deliver dashboards and insights on finance process performance and KPIs using analytical tools. Drive documentation, SOP development, and standardization of best practices across global processes. Partner with auditors, internal control, and compliance teams to ensure process health and risk mitigation. Key Requirements Education: CA / MBA (Finance) with IFRS certification (Diploma in IFRS/ACCA/CIMA preferred). Experience: 10-12 years in Finance Transformation, BPM, or Process Excellence roles within GCCs, MNCs, or large consulting environments. Strong understanding of core finance processes (RTR, PTP, OTC) and their digital transformation. Hands-on experience with BPM tools, process mining, or automation platforms. Highly analytical with proficiency in Excel, PowerPoint, and reporting tools like Power BI/Tableau. Excellent written and verbal communication skills. Proven ability to work independently with senior stakeholders and cross-functional teams. Key Competencies Strategic & Critical Thinking Project Management Process Design & Lean Thinking Financial Acumen (with IFRS knowledge) Collaborative Stakeholder Engagement Change Management Joining: Immediate to 30 days preferred

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel Requirements - NA Specialism Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Delivery Assurance. Experience: 5-8 Years. >

Job Description Drive ‘Six Sigma molecules program’ & Continuous improvement projects at all API sites Monitor the process of six sigma projects across all sites and ensure action closure To co-ordinate and interact with functional departments for the smooth execution of projects Provide technical guidance, support and oversight to trouble shooting issues to site team Ensure sustenance of closed projects and knowledge management Explore & initiate Automation, Digitalization across sites wherever necessary for business Support capability improvements by deploying specialist scientific and technical competence Work Experience 6 to 10 Years Education Graduation in Chemical Engineering Post Graduation in Pharmacy or Chemistry Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Role & responsibilities Preferred candidates who have worked with Japanese manufacturing companies. Job profile as below: Strategy: Providing direction to achieve the desired long-term and short-term objectives Develop strategies to identify areas within the manufacturing process to utilize cost-saving opportunities including reducing waste, optimizing energy consumption, or streamlining production processes. Monitor manufacturing performance against yield targets related to production volume and product quality and ensure variations from targets are promptly addressed. Conduct root cause analysis to identify issues affecting yield and implement corrective actions. Explore opportunities to automate repetitive tasks within the manufacturing process which can improve productivity and reduce labor costs. Operations Executing the strategies to achieve the business goals Operations: Executing the strategies to achieve the business goals Implement strategies to improve operational efficiency, such as minimizing machine downtime, optimizing resource allocation, and reducing material waste to save cost. Develop and maintain standardized operating procedures for manufacturing processes to help ensure consistency and reduce variability. Utilize data analysis and reporting tools to monitor KPIs, identify trends, and make data-driven decisions to improve manufacturing processes. Establish and maintain rigorous quality control measures to ensure that yarn production consistently meets or exceeds industry standards and customer expectations Preferred candidate profile Key Performance Indicators Cost Savings Adherence to yield targets Process Automation and Improvement Rate Process Standardization Rate Qualifications: BE/B.Tech in mechanical, textile, industrial engineering, or a related discipline MBA/ MS/ Masters in Operations, Supply Chain, or any other related field Skills and Competencies: Extensive experience in leadership positions in manufacturing operations Certifications in Six Sigma, TQM, lean manufacturing etc. Skills and Competencies Strong leadership skills Effective analytical & problem-solving skills Excellent communication & interpersonal skills Proficiency in project management methodologies A deep understanding of manufacturing processes and machinery Experience in managing and driving change initiatives

Role & responsibilities (a) To drive business unit reliability program following the DP World Reliability Framework five pillars in line with group policy and procedures. To identify opportunities to improve equipment reliability and to implement those changes through failure analysis, data collection, and identification of changes to maintenance, operations, purchasing, and design practices. (b) Provide support to Business Unit, to continuously improve Terminal/CFS activities and make them more efficient, cost effective and customer-centric by successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, including the development of new ways to collaborate more effectively and efficiently Key responsibilities 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence & Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies. QUALIFICATIONS & COMPETENCIES Bachelors degree in engineering, Industrial Engineering, or related field. Masters degree preferred. 10+ years of experience in engineering, with a strong background in reliability engineering and lean project management. Knowledge of condition-based maintenance techniques Certified Reliability Leader (CRL) or Certified Maintenance & Reliability Professional (CMRP) Working knowledge of Maximo work order process Experience with different ISO standards and other relevant codes and standards. Proven experience in leading complex engineering projects and driving continuous improvement initiatives. Expertise in reliability methodologies, such as FMEA, root cause analysis, and predictive maintenance. Strong understanding of lean principles, including Six Sigma, Kaizen, 5S, and value stream mapping. Exceptional leadership and team management skills, with a proven ability to motivate and guide cross-functional teams. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization. Project management experience with proficiency in project management tools and techniques (e.g., Agile, Waterfall). PMP, Lean Six Sigma Black Belt, or equivalent certifications are a plus. Graduate in Engineering (Mechanical / Electrical & Electronics) or a Class One Marine Engineer. MBA is added advantage CRL, CMRP, PMP, Lean Six Sigma Black Belt, or equivalent certifications Range/ Min no of years - of overall Experience required:10 Years Shipping Lines, Ports and Terminals, Logistics

As a part of an Indian / Global Engineering & Manufacturing Organization, you will be responsible for leading Six Sigma projects aimed at enhancing process efficiency and quality. By leveraging Lean Manufacturing principles, you will work towards optimizing operations and eliminating waste. Your role will involve conducting value stream mapping to pinpoint areas for enhancement and collaborating with cross-functional teams to implement strategies for operational excellence. Additionally, you will play a key role in mentoring and training team members on Six Sigma methodologies and tools, thereby fostering a culture of continuous improvement within the organization. Your analytical skills will be put to use as you analyze data to facilitate decision-making and identify opportunities for process enhancements. It will be crucial for you to ensure compliance with industry standards and best practices to uphold the organization's commitment to quality and efficiency. To excel in this role, you should possess 8 - 12 years of experience in leading end-to-end Six Sigma DMAIC and DFSS projects. Your track record should demonstrate your ability to drive cross-functional improvement initiatives that result in measurable productivity gains. A strong foundation in Lean practices, statistical analysis, and process diagnostics for large-scale manufacturing environments will be essential for success in this position. Your educational background should include a B.Tech, M.Tech (Dual), B.E., or B.Tech degree. This role offers an exciting opportunity to contribute to the continuous improvement and operational excellence efforts of a dynamic engineering and manufacturing organization.,

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Participate in exploring solutions for problems and process bottlenecks Actively contributes to change implementation initiatives on the floor Reports issues related to problems/opportunities to transformation leaders Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter, Individual contributor (IC) Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Flexible with shifts

Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Key job responsibilities Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owners mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. • Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA Key job responsibilities ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. • Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA A day in the life The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to • Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. • Use the PDCA methodology to drive small scale improvements in processes • Use the Kaizen methodology to drive large scale process improvements or reduction in costs. • Sustain roll out of CI essentials and Kaizen essentials training to managers. Role & responsibilities Preferred candidate profile

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly Experience with Microsoft Office products and applications Bachelors degree Experience in an operational role