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3.0 - 8.0 years

5 - 10 Lacs

Noida

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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6.0 - 10.0 years

2 - 6 Lacs

Manesar

Work from Office

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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6.0 - 10.0 years

2 - 6 Lacs

Chandigarh

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We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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6.0 - 10.0 years

2 - 6 Lacs

Pune

Work from Office

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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3.0 - 8.0 years

5 - 10 Lacs

Ahmedabad

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Kharar

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Bengaluru

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Kharghar

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Ghaziabad

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai Suburban

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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6.0 - 10.0 years

2 - 6 Lacs

Mohali

Work from Office

Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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3.0 - 8.0 years

5 - 10 Lacs

Bhiwani

Work from Office

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

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6.0 - 10.0 years

2 - 6 Lacs

Faridabad

Work from Office

Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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6.0 - 10.0 years

2 - 6 Lacs

Tiruppur

Work from Office

Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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6.0 - 10.0 years

2 - 6 Lacs

Gurugram

Work from Office

Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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6.0 - 10.0 years

2 - 6 Lacs

Panchkula

Work from Office

Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

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4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Inventory Controller - Process Excellence & Coordination at Innovatiview India Ltd., you will play a crucial role in overseeing and enhancing inventory operations. Your expertise in inventory management, reverse logistics, process optimization, and MIS reporting will be instrumental in ensuring the smooth flow of inventory. With a minimum of 4 years of experience in warehouse operations, you will be responsible for maintaining control and accuracy of inventory using tools such as SAP and MS Excel. You will be entrusted with managing end-to-end inventory processes, ensuring real-time tracking, and accuracy. Monitoring inventory movement, maintaining optimal stock levels, and adhering to stock control procedures will be key responsibilities. Handling reverse logistics operations, including collection, quality checks, restocking, or disposal is mandatory. Tracking return shipments, coordinating return pickups, and ensuring timely receipt into the warehouse will be essential for efficient operations. Maintaining proper documentation and system entries for all inventory transactions, establishing a follow-up mechanism with internal teams, and daily reconciliation of inventory movements are vital for effective coordination. Forecasting inventory needs, coordinating procurement, conducting stock audits, and reconciling variances with system data are crucial for inventory planning and reconciliation. Additionally, inspecting incoming and returned inventory, tagging non-conforming items, and collaborating with quality and compliance teams for inspection protocols are necessary for maintaining inventory quality. Preparing accurate MIS reports on inventory health, movement, returns, and valuations, generating dashboards and analytical reports using MS Excel and SAP, and identifying process gaps for actionable improvements will be part of your responsibilities. Identifying and implementing best practices in inventory handling, standardizing workflows, supporting process automation initiatives, and enhancing warehouse operational efficiency will contribute to process excellence. To excel in this role, you should hold a graduate degree with a minimum of 4 years of relevant experience in inventory control, warehouse management, and reverse logistics. Strong knowledge of SAP (MM/WM) and Excel-based MIS preparation, proven experience in managing inventory cycle audits, reconciliation, and planning, along with strong interpersonal skills, coordination abilities, analytical mindset, and attention to detail are essential qualities for this position.,

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15.0 - 20.0 years

0 Lacs

karnataka

On-site

Your role as a Finance Transformation Leader at Koch Global Services involves leading, mentoring, and developing a high-performing team responsible for the P2P process. You will be tasked with driving efficiency and accountability within the team, as well as implementing transformation initiatives to improve the P2P process in alignment with organizational goals. Your responsibilities will include identifying inefficiencies, implementing best practices, collaborating with key stakeholders from various departments, managing transformation projects, evaluating and implementing technology solutions, and ensuring smooth adoption of new processes and technologies through change management plans. Additionally, you will establish key performance indicators to measure the success of transformation initiatives, ensure compliance with regulations and standards, and mitigate associated risks. Your background should include a Bachelor's degree in finance & accounting, 15-20 years of experience in Finance with 8+ years of team leadership experience, and familiarity with the ITP process. To excel in this role, you should possess strong leadership and people management skills, strategic decision-making abilities, expertise in process excellence and stakeholder management, financial and analytical skills, technology proficiency, compliance and risk management knowledge, problem-solving capabilities, customer focus, and change management expertise. Koch Global Services, as a Koch company, values entrepreneurship, challenges the status quo, and rewards individual contributions. The compensation range provided is an estimate based on market data, subject to variations based on candidate qualifications and geographic location. As part of Koch Global Services, you will be part of a team that provides consulting and transactional services in various areas to enhance work life for employees worldwide.,

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12.0 - 17.0 years

8 - 12 Lacs

Navi Mumbai

Work from Office

-Overseeing the day-to-day operations of the factory & warehouses -Planning & organizing production schedules according to Sales orders & Stock build up, & monitoring production processes to ensure efficient production -Maintaining product standards

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12.0 - 17.0 years

8 - 12 Lacs

Navi Mumbai

Work from Office

-Overseeing the day-to-day operations of the factory & warehouses -Planning & organizing production schedules according to Sales orders & Stock build up, & monitoring production processes to ensure efficient production -Maintaining product standards

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5.0 - 8.0 years

9 - 13 Lacs

Pune

Work from Office

We are looking for a skilled professional with 5-8 years of experience to join our team as a Process Excellence Deputy Manager in Wipro Limited. The ideal candidate will have a strong background in process excellence and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make recommendations for improvement. Lead and manage projects related to process excellence, ensuring timely completion and meeting goals. Provide training and coaching to team members on new processes and procedures. Identify opportunities for cost savings and budgeting efficiencies through process improvements. Job Requirements Minimum 5 years of experience in process excellence or a related field. Strong understanding of process improvement methodologies and tools. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels. Experience in leading and managing projects, including project planning, execution, and monitoring. Strong knowledge of process management principles and practices, with the ability to apply them in real-world scenarios.

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7.0 - 10.0 years

7 - 9 Lacs

Mumbai, Dehradun

Work from Office

Position Title: Manager Change Management & Process Excellence Locations: Dehradun, Uttarakhand Mumbai, Maharashtra (Candidates should be willing to travel between both locations as required.) Reporting To: Chief Operating Officer (COO) Role Summary The Manager Change Management & Process Excellence will lead critical initiatives to drive operational efficiency, implement process improvements, and manage change programs across our pharma formulation manufacturing units. The role will collaborate cross-functionally to embed a culture of continuous improvement, automation, and excellence in execution. Key Responsibilities Lead end-to-end process improvement and operational excellence projects in formulation manufacturing (tablets, capsules, injectables, etc.). Drive change management initiatives, including digitization and automation projects aligned with company strategy. Develop and track Operational Excellence KPIs to measure and sustain improvements. Facilitate cross-functional workshops, kaizen events, and training programs to build internal capabilities. Map and analyze existing processes; identify gaps and propose robust solutions. Ensure alignment of process improvements with regulatory compliance standards (FDA, WHO GMP). Support development of SOPs, work instructions, and change control documentation. Collaborate with plant leadership and functional teams to ensure buy-in and effective implementation. Mentor and build a small team of analysts/executives over time. Prepare and present project updates and dashboards to senior management. Required Qualifications & Experience Minimum 7 years of experience in pharmaceutical formulation manufacturing (OSD or injectables preferred). Graduate degree in Pharmacy, Science, Engineering, or related disciplines. Demonstrated experience managing process excellence or change management programs in a regulated environment. Familiarity with manufacturing systems, workflows, and quality management processes. Exposure to automation and digital transformation projects. Preferred Skills & Certifications Lean, Six Sigma Green Belt / Black Belt certification (preferred but not mandatory). Strong project management and analytical skills. Excellent communication and stakeholder management abilities. Ability to influence and drive change across teams and levels. Proficiency in MS Office, process mapping tools, and data analysis. Work Requirements Willingness to travel regularly between Dehradun and Mumbai locations. Flexibility to manage priorities across multiple projects.

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5.0 - 9.0 years

15 - 17 Lacs

Vadodara

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Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities: Lead a small team of analysts for various projects. Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. Monitor projects throughout the entire process ensuring timely and successful completion. For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. Provide regular project updates and present data to the Leadership group. Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items. Ensure team members are creating knowledge-based documents and documenting processes. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Knowledge & Skills: Bachelors degree required; Masters/MBA preferred. Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. Self-driven & dynamic leader with 4+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry. Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration. Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS). Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word). Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided. Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities. Confident in leading Lean/Six Sigma training sessions independently on a periodic basis. Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership. Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management. Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members. Strong proven business acumen with problem solving analytical, and critical thinking skills. Enjoy working in a highly collaborative, fast-paced, and dynamic environment. Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.

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15.0 - 24.0 years

17 - 20 Lacs

Noida, Ghaziabad

Work from Office

Role & responsibilities Setup and scale service operations across markets Ensure adherence to service SLAs, customer satisfaction and complaint resolution Monitor service centers, ensure SOP adherence, training, and infrastructure support Drive digitization in service operations CRM, diagnostics, parts ordering Lead spare parts availability, warranty cost control, and claims management Build and manage training programs for field service teams Support product teams with field feedback and data Drive cost efficiencies and KPI improvements across service vertical Preferred candidate profile B.Tech./MTECH Mechanical or Automobile Engineering with 15+ years in automotive post-sales/service operations with minimum 5+ years in EV/3W/2W segment. Proven track record of managing pan-India service operations or large regional clusters. Experience in building service networks and managing authorized service centers (ASCs). Prior leadership in an OEM / automotive company with exposure to EVs is highly desirable. Strong understanding of vehicle diagnostics, field service, and CRM systems. Knowledge of IOT and electrical parts is highly recommended Experience of setting up of complete team and driving is a must Key KPIs / Success Metrics Customer Metrics: NPS, Customer Retention Rate, Complaint TAT Operational Metrics: MTTR (Mean Time to Repair), FTFR (First Time Fix Rate), TAT (Turnaround Time) Cost Metrics: Warranty Cost per Unit, Cost per Repair Parts Metrics: Spare Part Fill Rate, Inventory TAT Network Health: ASC Coverage, Service Readiness for Launches, Training Completion Rate Setting up AMC vertical, spare parts and service booklets and its structure Behavioral Competencies: Customer Centricity Execution Excellence Analytical Thinking Team Leadership Continuous Improvement Orientation Team building

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