920 Process Excellence Jobs - Page 37

1. Calculate and process monthly settlements, accounting, reconciliations, and financial reporting. 2. Follow up with bank and other internal customer for closure of open items and provide backup for all discrepancies. 3. Ensure all the assigned targets are met in accordance with SLA and Internal Standards. 4. Ensure that quality of transaction is in compliance with predefined parameters as defined by Process Excellence. 5. Process payment to or from reinsurers on a monthly or quarterly basis, including initiating wires, accounting and reconciliation. 6. Provide trend analysis on the different components of reinsurance settlements and their impact on the financial reports. 7. Provide assistance with reinsurance requests for internal and external customers. Provide support commentary and /or data on balance sheet certifications

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Key job responsibilities Key job responsibilities Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. - Bachelors degree - Experience analyzing data and best practices to assess performance drivers - 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience - Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights - Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication

Overview Perform Supply Chain activities for all relevant BUs in This role will ensure quality, SLA compliance and accuracy of all Supply Chain performance management activities. Assist BU Supply Chain teams in performance management reporting, PSP, AOP Phase-1, AOP Phase-2, monthly rolling forecast, quartlery rolling forecast delivery as well as adhoc analysis for decision support. Responsibilities Perform Supply Chain activities namely Performance management reporting including insightful commentary on variances and business performance Financial modelling for PSP, AOP Phase-1, Phase-2 and rolling forecasts What if and scenario analysis Data collection to support decision making by BU teams Other adhoc data and report requests Ensure timely and accurate submission of reports and data to the BU in line with agreed SLA Participate in Weekly connects with team and BU team to review KPIs and performance, Process accuracy and team management (hiring, releasing, on boarding) Participate in Quarterly Steering Committee meetings to discuss strategic direction for next quarter / year, identify and assess new initiatives and other strategic projects People Responsibilities Assist Finance lead in developing on-going training and capability plan for associates Qualifications 3 to 5 years of experience in finance and planning 1+ years of experience of working in a business and managing a team of associates Bachelors/Masters Degree in commerce/business administration / economic with high level of Finance & Accounting Experience. CA/ICWAI/MBA/CPA/CFA Finance is preferred Sound knowledge of Financial systems (SAP, MS Office and Other financial reporting systems) Strong understanding of business processes related to Supply Chain Strong leadership capabilities Strong technical knowledge and experience of both Management reporting and planning processes Experience with working with FMCG sector Experience in leading process excellence and performance improvement Exceptional communication skills. Proficiency in English language

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Key job responsibilities Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly - Experience with Microsoft Office products and applications - Bachelors degree - Experience in an operational role

Job Summary Identify key therapy areas / products / complex generics / Sole FTF opportunity for US & OAM markets. Work on various themes to identify low competition ANDA opportunities. Make BC for identified products. Liason with RnD / RA / Clinical / API team / IP / Marketing etc . and compile relevant information. Get Cost of development / capex etc Present shortlisted products to Senior Management for addition to company pipeline, with objectives of achieving the business target and building potential for sustained revenue growth Identify and lead negotiations with CMO / CDMO for novel dosage form products Track Industry news / investor presentations / IMS / new approvals / FTF / Citizen petition opportunities etc and appraise relevant team members. Track novel NDA s of existing molecules (alternate dosage forms & new Strengths) Areas Of Responsibility Lead identification of key therapy areas / products / complex generics / FTF opportunity for US & OAM markets. Track products from the current US & EU pipeline for dosage extensions / alternate Dosage forms. Suggest products for In-Licensing where inhouse manufacturing is not feasible. Prepare and maintain business cases and prioritize projects based on inputs from R&D, manufacturing, network strategies, IP and commercial teams Qualifications : B Pharm / M Pharm + MBA Understanding of Pharmaceutical industry and regulations. Exposure to Drug development and business acumen Technology know how Compliance management Process excellence Execution focus Strategic Orientation People developer Accountability Collaboration Min 8 - 10 years of experience in the pharmaceutical / pharma consulting industry

Job Description Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration • Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. • Engage with external vendors and partners for system enhancements and solutions. Technology Integration • Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. • Stay up-to-date with CRM functionalities, proposing enhancements as new features become available. Performance Monitoring • Establish KPIs and metrics to evaluate the impact of process improvements on Contact Center performance. • Provide data-driven insights and actionable recommendations to leadership for continuous improvement. Training & Change Management • Lead training sessions to ensure effective adoption of new tools and workflows by end-users. • Drive change management initiatives to cultivate a culture of continuous improvement across teams. Compliance & Risk Management • Ensure adherence to data privacy, security, and governance regulations in all operational processes. • Identify risks in new process implementations and provide recommendations for mitigation strategies. Environment, Social & Governance • Promote judicious use of natural resources. • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual

Job Title: Process Analyst / Discovery Analyst (CAI/ GenAI Focus) Experience Required: 7+ years. Job Description: Lead and support discovery initiatives for Generative AI (GenAI) use cases, ensuring comprehensive documentation, data gathering, and analysis for processes in scope. Collaborate with stakeholders to accurately capture business requirements and design current-state and future-state process maps, with a focus on GenAI integration. Identify and prioritize opportunities for GenAI implementation, working closely with business, technology, and analytics teams to track and ensure closure of identified opportunities. Drive end-to-end CAI/IVR/GenAI automation projects, managing the identification, qualification, and execution of opportunities, and producing comprehensive project Cost-Benefit Analyses (CBA). Drive the implementation of GenAI solutions, collaborating with cross-functional teams to ensure alignment with business strategies. Support solution design, implementation, and testing for AI-driven use cases and assist in scaling solutions across the organization. Actively contribute to the development of the Intelligent Automation (IA) and GenAI programs. Engage in Proof of Concepts (POCs) and Proof of Value (POV) initiatives for emerging AI technologies, ensuring successful application within the organization. Skills and Qualifications: Certifications: Lean Six Sigma Green Belt, Value Stream Mapping/Process Mapping Generative AI and Data Science Expertise: Experience identifying and implementing GenAI use cases for automation, natural language processing (NLP), and data science. Experience with RPA tools and AI-driven automation solutions like Blue Prism, UiPath, Automation Anywhere, and PEGA. Expertise with OCR/ICR tools (ABBYY, Kofax, AWS Textract) and NLP technologies (Sentiment Analysis, Amazon Comprehend). Strong foundation in machine learning (ML) and Generative AI tools (e.g., OpenAI GPT, Google Cloud AutoML, IBM Watson, Amazon Lex). Knowledge of data science concepts, including predictive modeling, data analysis, and data visualization (e.g., Tableau, Python). Proven ability to leverage AI and machine learning to enhance business processes. Cross-functional Collaboration: Experience working with large teams to implement AI solutions in alignment with business goals. Preferred Skills: Strong analytical and problem-solving skills, particularly in AI-driven automation. Experience in leading AI/ML solution design and implementation. Ability to lead discussions with business and technology stakeholders to drive AI adoption. Excellent communication skills, with experience leading teams of 10+ members

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

Develop and standardize standard operating procedure (SOPs) in all three plants. Conduct process audit, gather data and analyze performance metrics to identify areas for improvement and implement Lean manufacturing principles. Required Candidate profile DME / BE with 5 to 6 years in Continuous improvement, Lean manufacturing. Process mapping and improvement tools such as Kaizen, Value Stream Mapping. Lean Six Sigma Black Belt / Green Belt Preferred.

Long Description • Define productivity metrics and align operating definitions with QC teams. • Simplify and digitize data for reporting QC productivity metrics. • Publish monthly QC productivity metrics reports for all labs. • Identify improvement levers for QC productivity and develop action plans to address them, reporting progress regularly. • Manage projects and track the deployment of new technology in QC. Technical/Functional Skills: • Hands-on experience in operations, with a strong understanding of Lean Manufacturing methodologies. • Proficient in data analysis using Excel/Minitab. • Proven track record of executing high-value projects. Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management Education Masters in Business Administration Graduation in Biopharmaceutics 6 - 8 Years of Work Experience

Role & responsibilities Process Optimization and Improvement: Analyze vehicle recycling workflows to identify inefficiencies and implement lean processes. Develop and optimize dismantling, sorting, and recycling operations to maximize material recovery and minimize waste. Standardize procedures to ensure uniformity and compliance across all operations. Introduce automation and digital tools to enhance efficiency and reduce operational costs. Sustainability and Compliance: Ensure all processes align with environmental regulations and sustainability goals. Collaborate with environmental and regulatory teams to develop eco-friendly solutions for waste management and disposal. Monitor and manage the recycling units carbon footprint and recommend mitigation strategies. Data Analysis and Reporting: Analyze operational data to track key performance indicators (KPIs) such as recovery rates, turnaround time, and cost efficiency. Generate reports on recycling efficiency,sustainability metrics, and compliance status. Utilize data visualization tools (e.g., Power BI, Tableau) to present insights to leadership. Project Management: Lead continuous improvement projects aimed at increasing material recovery and reducing environmental impact. Manage resources, timelines, and budgets for business excellence initiatives. Coordinate with cross-functional teams to ensure project alignment with organizational goals. Training and Change Management: Conduct training sessions to upskill staff on process improvements, waste management best practices, and safety standards. Promote a culture of continuous improvement and sustainability within the recycling unit. Facilitate change management initiatives to ensure smooth adoption of new processes and technologies. Stakeholder Collaboration: Work closely with procurement, operations, and logistics teams to streamline the end-of-life vehicle recycling supply chain. Partner with external stakeholders, including suppliers, regulators, and customers, to align on recycling objectives.

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities- transforming everyday touchpoints into a superior customer experience.

About The Role Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. ? Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. ? Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team ? Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills ? Competencies Client Centricity Execution Excellence Collaborative Working Problem Solving & Decision Making Effective communication Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Summary We are looking for a dynamic and experienced Head of Technical Capability Building to design and lead a comprehensive skill development engine for our operations organisation. This role will be responsible for creating a structured, scalable, and business-aligned approach to building capability across three key pillars: Technical capability - mastering tools, platforms, automation Functional capability strengthening financial modelling, equity research, sector expertise Process capability improving SOP adherence, execution discipline, SLA and accuracy metrics This role will require this individual to set the vision, create the systems, and execute hands-onpartnering closely with stakeholders to embed learning. Location: Noida Reports to: Head of India Key Responsibilities 1. Build and Lead the Capability Strategy Develop the overall roadmap for technical, functional, and process capability building across the operations team. Establish role-specific learning paths (e.g., analyst, reviewer) that are tightly integrated with operational KPIs such as accuracy, turnaround time, SLA achievement etc. 2. Drive Functional and Domain Excellence Build capability in financial modelling, industry-specific KPIs, and equity research fundamentals. Partner with internal domain leaders to continuously refresh and deepen functional knowledge aligned to customer needs. 3. Strengthen Operational Process and SOP Adherence Institutionalize learning on standard operating procedures, quality checks, reviewer workflows, and handoff processes. Diagnose process gaps by analysing performance data and rework trends—then translate insights into targeted interventions. 4. Enable Platform and Tool Proficiency Ensure every analyst is proficient in using company's internal proprietary platforms and systems—translating product updates into easy-to-digest learning modules. Partner with Product and Engineering to anticipate change and proactively prepare teams for adoption. Create simulation-based learning environments where teams can practice updates without delivery risk. 5. Upskill in Automation and Efficiency Drive awareness and usage of automation tools, Excel shortcuts, scripting basics, macros, or workflow optimizations to enhance speed and reduce manual effort. Promote a problem-solving mindset—empowering analysts to think beyond execution and contribute to operational innovation. 6. Define and Measure Impact Create and track metrics to assess capability effectiveness, including Time to productivity, accuracy rates, SLA adherence, Platform adoption and efficiency improvements 7. Build and Scale a High-Impact Capability Team recruit and lead a high-performing team of technical trainers, and enablement specialists. Build a scalable infrastructure for delivery—including documentation, knowledge bases, learning portals, simulations, and role-based assessments. Qualifications 10+ years of experience in technical learning, operational enablement, or capability building in a KPO, GCC, equity research, or financial operations environment. Strong understanding of financial analysis, modelling workflows, reviewer dynamics, and SLA-driven delivery. Proven track record of building programs that deliver measurable improvements in accuracy, process efficiency, and functional confidence. Exceptional cross-functional collaboration and stakeholder alignment skills. Strategic thinker with hands-on execution mindset—can build systems and get into the details when needed. Interested candidates can share their cv at sanjana@beanhr.com

Drive Six Sigma culture across Factory through Planning, Execution and Monitoring projects. Annual planning Project identification Monthly review & reporting Green belt certification for Engineers Build Community of Practice through other comp visits Required Candidate profile B Tech / M Tech 10+ years in Manufacturing / Assembly / Quality Six Sigma DMAIC Approach & Application Manufacturing / Assembly Processes Able to influence stakeholders Complex Data analysis skillset Perks and benefits Best As Per Industry Standards

Overview PepsiCo is leveraging process mining technology (Celonis) to analyze the current process landscape and identify areas for improvement to achieve best-in-class standards in retail, positioning us as a market leader in the regions we operate. We are currently seeking a highly skilled and experienced Process Mining Specialist with a strong background in Celonis to join our team. The ideal candidate will have extensive expertise in process mining techniques and a proven track record of delivering successful transformation projects, particularly within the Requisition to Pay (R2P) process. The selected individual will work with us to scale the R2P solution across markets and continuously enhance existing processes where possible. This role will be part of the Strategy and Transformation team within the Process Excellence department Responsibilities Lead and manage process mining initiatives using Ceolins to drive R2P transformation projects. Analyze and visualize end-to-end business processes, identifying inefficiencies and opportunities for optimization . Collaborate with cross-functional teams to develop and implement process improvements based on insights derived from process mining. Ensure the successful execution of full-scale transformations within the R2P process. Provide expert guidance and support to stakeholders on process mining best practices and Ceolins functionality. Integrate process mining outcomes into broader organizational transformation efforts to ensure alignment and impact. You should possess a deep understanding of the SAP ECC and SAP S/4HANA landscape, enabling you to mine processes and develop end-to-end solutions for S2P/P2P & AP areas. The ideal candidate will have hands-on experience in leading transformation programs using Ceolins process mining within S2P/P2P & AP. Support the transition of solutions to scalable internal platforms to ensure sustainability and long-term success. Qualifications 5-6 years of hands-on experience in process mining, with a strong focus on Ceolins. A total of 10+ years of professional experience, including prior roles in business process management, analysis, or digital transformation. Proven track record of executing at least 2-3 R2P transformation projects, using process mining techniques to drive measurable results. In-depth knowledge of process mining methodologies and best practices. Exceptional communication and stakeholder management skills, with the ability to present complex data insights to non-technical audiences. Familiarity with other process optimization tools and platforms is a plus.

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Account Reconciliations Accounts Payable Processing Accounts Receivable (AR) Process Improvements Record To Report (R2R) Adaptable and flexible Ability to perform under pressure Results orientation Strong analytical skills Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation