920 Process Excellence Jobs - Page 34

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Location : Bangalore India (Work From Office - Hybrid - Whitefield) Role Summary: This role is part of the HR Optimized function, which is responsible for building horizontal capabilities such as Process Excellence, HR Technology, Reporting Analytics, Engagement Governance, and Operations Shared Services. These capabilities will form the foundation of the new HR operating engine for Prudential. This role will be responsible to collaborate with Workforce Planning CoE and Process owners, to understand their requirements, assess the impact and implement leading Workday Adaptive planning solution and processes, across Prudential group and local business units. The ideal candidate will have a deep understanding of Workday Adaptive Planning solution and HCM Data framework, with ability to design and implement Workforce planning models and data integration solutions, leveraging Workday Prism Analytics to ensure seamless data flow from various sources. Roles Responsibilities: Collaborate with Workforce planning CoE and relevant stakeholders, to consolidate analyse business requirements, and provide tailored solution in Workday Adaptive Planning as per design specifications. Provide ongoing day-to-day solution support and optimization of Workday Adaptive solution and User experience, as per the relevant governance and service delivery protocols. Ensure Data Integrity and Security, for Adaptive Planning applications ensuring seamless integration of data from various sources into Workday Adaptive Planning and Prism Analytics. Lead the implementation of new Workday capabilities, including; planning, configuration, testing, deployment and adoption of the relevant planning processes. Conduct solution enablement and training sessions , for relevant stakeholders in driving adoption across the organization. Stay updated on the latest Workday releases , features, and functionalities, and assess their impact on relevant solutions. Take ownership of developing and maintaining appropriate documentation of Workday support maintenance activities and design changes , for future reference and audits. Instil a Continuous Innovation mindset as a Team Player, by mentoring team members and collaborating with them, to jointly deliver high-quality solution and services to stakeholders. Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs Skills Requirements Minimum 3+ years of working experience with implementation of Workday Adaptive (Workforce) Planning solutions or in a similar role. In-depth knowledge of Workday Adaptive solution, preferably with relevant Workday certifications/ accreditations, and hands-on experience in implementing and optimizing Workday Adaptive from Design to Deploy . Working knowledge of overall Workday solution and capabilities, with hands-on experience of leveraging Workday HCM and PRISM to establish relevant data models to support Workforce planning integration with 3rd party data sources. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and communicating complex technical concepts to both technical and non-technical audience. Excellent problem-solving abilities and analytical thinking, to proactively assess and resolve day-to-day issues, and independently drive initiatives to improve Workday Solution and services. Excellent communication and interpersonal skills, with the ability to effectively engage with team and stakeholders at all levels and across geographies and cultures. A commitment to continuous learning and driving improvement. Workday certification(s) in relevant modules is preferred, but not mandatory. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

1. Managing the requests coming in MGCC queue in Beeline tool (Resource matching, Onboarding extension approvals for temp resources) 2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests) 3. Beeline Vendor Setups 4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources 5. Ad-Hoc 6. Regions managed in Beeline are US (Operational at MGCC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal Bangladesh) operational at MGCC Noida 7. Work on the periodic reports; Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy 8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures. 9. Ensure that the assigned targets are met in accordance with SLA and Internal standards. 10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence. 11. Ensure adherence to established attendance schedules.

Job Description The Executive, Corporate Communications works with a wide array of stakeholders including internal and external partners/vendors to achieve pre-defined goals. This position requires a high level of attention to detail, responsiveness, critical thinking skills, professionalism, and the ability to manage and prioritize multiple simultaneous requests in an effective manner. DUTIES AND RESPONSIBILITIES Acts as a key partner to stakeholders and is responsible for designing and implementing communication programs for social media audiences. Works closely with the Manager to roll out refresh of websites as and when needed. Supports the Manager on key strategic projects for various initiatives. Works with Data Analytics and website/social media teams to improve ROI on all campaigns. Contributes to development of creatives, graphics and videos for various campaigns. Work Experience 2-3 years experience in communications, media, and/or public relations in a professional services environment. Education Graduation Post Graduation in Mass Media or Marketing Competencies Result Orientation Customer Centricity Stakeholder Management Innovation Creativity Developing Talent Process Excellence Collaboration Strategic Agility

Job Description Conduct monthly MIS and variance analysis. Lead budgeting and MTP forecasting activities. Develop presentations for management review. Perform cost analysis and identify opportunities for cost reduction or savings. Analyze margins and assess the impact of changes in price and cost. Prepare business cases and propose key financial metrics to support decisive decision-making. Prepare capex budget Review and approve capex requistion Work Experience 8 - 10 years of experience Education Post Graduation in Chartered Accountancy Competencies Developing Talent Result Orientation Customer Centricity Strategic Agility Process Excellence Innovation Creativity Stakeholder Management Collaboration

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Competencies Client Centricity Effective communication Execution Excellence Learning Agility Collaborative Working Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills Mandatory Skills: Quality Assurance. Experience5-8 Years.

About Tracxn: Tracxn is a leading market intelligence platform for private company data, serving Venture Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global footprint, Tracxn tracks over millions of companies across various sectors to provide deep insights and help clients make data-driven decisions. Job Summary: As an Associate Vice President (AVP) Business Strategy and Operations at Tracxn, youll be at the forefront of driving impact and innovation. This is more than a leadership roleits an opportunity to influence strategic decisions, optimize operations, and power growth across your department. Partnering with senior leadership, you’ll transform data into insights, challenges into opportunities, and plans into results. We’re looking for a data-driven decision-maker, and a hands-on executor—someone who’s ready to lead with strategy, act with agility, and deliver with excellence. Key Responsibilities: 1. Strategy Development & Execution: Develop and implement business strategies in alignment with Tracxn’s mission and departmental goals. Analyze market trends, competitive landscapes, and internal performance metrics to identify growth opportunities. Collaborate with leadership to set short- and long-term goals and create roadmaps for achieving them. Execute strategic initiatives, track progress, and measure success through defined KPIs. 2. Operations & Process Improvement: Oversee day-to-day operations and streamline processes for efficiency. Implement automation tools and dashboards to monitor performance and productivity. Conduct regular operational audits and identify areas for process optimization. Drive continuous improvement initiatives using data-driven insights and best practices. 3. Stakeholder Management & Collaboration: Act as a liaison between the department and senior leadership, ensuring alignment with organizational objectives. Work cross-functionally with teams such as Product, Sales, Marketing, and Customer Success to drive business outcomes. Engage with external partners, vendors, or clients where applicable to support business goals. 4. Leadership & Team Development: Lead and mentor a team of managers and analysts, fostering a high-performance and collaborative culture. Set clear goals, provide regular feedback, and support professional growth. Build a results-driven, inclusive, and innovative team environment. Qualifications & Skills: Education: Bachelor’s degree in Business, Engineering, Finance, or a related field. MBA or equivalent preferred. Experience: 7-12 years of experience in business strategy, operations, consulting, or program management. Experience in a leadership role is essential. Strong proficiency in data analysis and reporting tools Excellent problem-solving skills with a strong analytical mindset. Strong communication skills, with experience in presenting to senior leadership. Key Competencies: Strategic Thinking: Ability to align departmental strategies with organizational goals. Operational Excellence: Skilled in optimizing processes and driving efficiencies. Analytical Acumen: Strong data-driven decision-making capabilities. Leadership: Proven experience leading and developing high-performance teams. Cross-functional Collaboration: Ability to work across teams and departments effectively. Why Join Tracxn? Work with a market-leading platform. Opportunity to drive impact and shape the future of private market intelligence. Competitive compensation and benefits. Meritocracy-driven, transparent culture—no office politics. Work with like-minded, intellectually curious professionals. High-paced learning environment with continuous mentorship to help you achieve your peak potential.

Job roleBA/PM - Digital Transformation LocationHyderabad Essential Functions: - Process designTo understand client's business processes, draw up As-Is and design To-be processes - Requirements DocumentationTo collect, analyze, and document process related artifacts (functional as well as non-functional). - CollaborationLiaison with development teams on managing requirements, participate in UAT, and realize proposed/estimated benefits. - Presales supportSupport pre-sales activities for new opportunities via process discovery and requirements gathering sessions. - Monitor project progress and report project results - Responsible for supervising a project until it is completed - Coordinating the activities of a team of professionals and tech teams for the purpose of achieving the goal of a given project - Providing the administrative guidance on project execution - Communicate the rules and standards to the project members of the team so as to ensure that the rules and regulations are strictly adhered to. What are we looking for in you - Domain understanding of Finance & Accounting/ BFSI - Knowledge of lean/six sigma, Machine learning concepts, and basic programming skills (in .Net/C#/PLSQL) will be a definite advantage - Work effectively both independently as well as a member of a cross-functional team - Willing to travel as required Critical Knowledge, Skills, and Abilities Requirements: - Excellent communication and presentation skills - Team management and collaboration skills - Strong organizational skills and detail-oriented - Excellent team and interpersonal skills - Should be flexible to work in a Startup environment - to take ownership of deliverables and drive delivery in dynamic project constructs Apply Save Save Pro Insights

Job Description: A day in the life of an Infoscion As part of the Infosys delivery team your primary role would be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction You will understand requirements create and review designs validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation provide inputs for solution delivery conduct technical risk planning perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables continual knowledge management and adherence to the organizational guidelines and processes You would be a key contributor to building efficient programs systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Key Responsibilities: Role Service Delivery Program Lead Stream Program Management Process Excellence Define framework for implementing Process Excellence plans and frameworks to ensure application of risk quality management principles relevant to the context of the business Transformation Identify high impact projects and work on transformation along with process owners to make process improvements using Quality principles like lean Sig Sigma NVA Automation etc Change Management Plan and train resources to support transformation improvement programs interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives Risk Management Identify process level and engagement level risk by performing risk audit and discussion with process owners Track implementation of mitigation plans to de risk the processes Benchmarking Create platform for sharing best practices and implement industry best practices from standards and models in the engagement at vertical level Continuously benchmark current SLAs to Industry best standards and drive towards industry leading metrics Improvements based on structured feedback mechanisms CSAT IPSAT etc Support process owners to drive improvement plan for CSAT in the areas pertaining to delivery risk management Responsible for Transactional Quality Control Quality Assurance and Quality Improvement for the program Set up frameworks governance and reporting mechanism for all these functions Coordinates and partners with the client for glide path discussions for metrics improvement Technical Requirements: Min 12 Years 8 years of experience in process excellence Worked in Customer Service environment 24X7 operations Experience in L1 L2 L3 Support service desk operations or product support cloud network infrastructure support operations Prior work experience in any process Worked for Azzure AWS GCP Cloud Platform Prior work experience in MSFT Support process Worked for MSFT support partners resellers or service providers Good knowledge of MSFT products and services example EXO SharePoint Teams Intune Xbox Dynamics 365 Office 365 Azzure Cloud Support Graduate pref in Comp Sc stream with an MBA preferred Preferred Skills: Foundational->Program Management->Program scientific estimation->Estimation approaches for different program components

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. About Applied Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Job Summary The Director of Operations will be responsible for driving operational excellence at the site through strategic planning, execution, and key metrics tracking. This role will oversee centralized business processes and workflows to facilitate cross-functional collaboration, priority setting, and decision making. Additionally, manage governance and compliance for site operations, ensuring adherence to key policy controls. This leadership position will involve mentoring and leading team members, implementing improvements in daily site operations, and leveraging global resources to deliver industry benchmark methods. Also, work to remove operational obstacles to achieve streamlined business execution. This role will encompass coordination across all Applied Materials business units and functions to consolidate strategic requirements, budgeting, tracking, and action plans for the India site. Roles and responsibilities: Develop and implement a vision that is congruent with the business objectives. Manage the planning and coordination across cross-functional Business Units (BUs) and Functions to devise an operational plan and key deliverables based on priority setting, with a primary focus on R&D and Engineering lab operations. Oversee the facilitation of roadmap, strategy, and plan reviews with cross-functional leaders to achieve consensus and scope finalization prior to design and execution. Supervise the execution of the plan in collaboration with site operations, Facilities (GWI), and EHS, including coordination with procurement, supply chain, and logistics. Ensure the enforcement of global standards, safety, quality, and regulatory compliance across all sites in partnership with site EHS teams. Monitor Operations KPI and key metrics to drive operations excellence and productivity tracking across all India functions. Qualifications: Masters DegreeA postgraduate degree in Engineering, Material Science, or Business with Bachelors DegreeAn undergraduate degree in Engineering. 15 Years of Total ExperienceA comprehensive background in relevant fields. 10 Years of Experience in Semiconductor/High-Tech Operations and PlanningExtensive prior experience indicating a deep familiarity with industry standards, practices, and challenges is preferred. 5+ Years of Team Management or Cross-Functional LeadershipA proven track record in overseeing teams or projects, demonstrating leadership capabilities and collaborative skills. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Process analysis and identifying gaps to improve existing process performance: safety/ environment, quality, capacity, competitiveness (output/ costs) Feed basic engineering for all projects, plant & process upgradation initiatives Required Candidate profile M. Tech / ME (Chemical) with Six Sigma Green Belt/ Black Belt preferred 15 to 20 years' experience in a Chemical batch manufacturing Company as a Process Engineer

Job DescriptionALPS / LSS Driver Alfa Laval India is looking for a dynamic ALPS Driver for Satara location who would be responsible for continued development of manufacturing processes in line with Alfa Laval Production System and Lean Six Sigma principles and objectives, Actively support and challenge the roll-out of ALPS together with the FM and management team, nurturing an environment which enables the factory/site to follow the four priorities: Sustainability, Quality, Delivery and Cost, About The Company In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity The result is a company where we all can be very proud of what we do, Our core competencies are in the areas of heat transfer separation, and fluid handling We are dedicated to optimizing the performance of our customers' processes our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead Please feel free to peruse our website alfalaval , The Position / About The Job Act as the local communication link between the factory/site and the ALPS Central Team (ALPS CET), Support ALPS in-site communication, Actively support and challenge the daily running of ALPS in the factory/site, Participate in local and PG/regional ALPS Steering Committee, Ensure that the factory/site ALPS Scorecard is reported on time and according to standard, Ensure that all ALPS related material used in the factory/site is up to date and standard, including all templates and visuals, Run local ALPS Basic training and support ALPS CET in preparation and execution of locally run Central ALPS Basic training, Coordinate all local ALPS related training, Network with other local ALPS Drivers, Actively seek and communicate possible best practice solutions both locally and globally, Participate in Popcorn meetings and ALPS Webinars, Coordinate and support planning, preparation and certification process of ALPS Installation for the factory/site, Coordinate and support planning, preparation and execution of ALPS Progress Days for the factory/site, Perform audits according to ALPS (SB Audit Dialogues, SOP Audit Dialogues (Improvement), 5S Audits), Participate in ALPS Core Teams, Submit initiatives/suggestions on improvements to ALPS standards to ALPS CET, Competencies/ Profile Be competent in ALPS (minimum on ALPS Basic Training level) Be competent in Lean Six Sigma (minimum on Green Belt level) Be a result driven Leader who thrives on being in Gemba Be competent facilitator and communicator Be honest, open and assertive Have high integrity and strategic perspective Have the ability to drive implementation through and together with line management Qualifications & Experience 3-5 years of relevant experience from production/manufacturing company E Why Should You Apply We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers, Exciting place to build a global network with different nationalities, Your work will have a true impact on Alfa Lavals future success, you will be learning new things every day, "We care about diversity, inclusion and equity in our recruitment processes We also believe behavioural traits can provide important insights into a candidate's fit to a role To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games, InterestedPlease apply for the position

In the above context, the ASM role is responsible to supervise the business delivery under Agency travel team and Tie Ups & primarily grow the business with profits, Channel Management -Agents. Also liaising with Operations & Product tower, Process Excellence group, Claims, Finance, legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Responsible for sustainable Profitability Responsible to maintain COR at budgeted levels To maintain the Hygiene Responsible for Activation Stakeholder interfaces Internal Stakeholders Operations (BOPs& COPs) - for the issuance , Banking operations etc Operations (BOPs& COPs) - for the issuance , Banking operations etc Finance Team - Taxations handling Human Resources - to share foresights into the business and build the talent pool accordingly Training Team - for train the employees External Stakeholders Agents Other company manager for lead and support Experience 5-6 years of experience in insurance At least 3 to 4 years of experience of leading a company/ business line in Retail Sales. Education Any Graduation

In the above context, the ASM role is responsible to supervise the business delivery under Agency travel team and Tie Ups & primarily grow the business with profits, Channel Management -Agents. Also liaising with Operations & Product tower, Process Excellence group, Claims, Finance, legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Responsible for sustainable Profitability Responsible to maintain COR at budgeted levels To maintain the Hygiene Responsible for Activation Stakeholder interfaces Internal Stakeholders Operations (BOPs& COPs) - for the issuance , Banking operations etc Operations (BOPs& COPs) - for the issuance , Banking operations etc Finance Team - Taxations handling Human Resources - to share foresights into the business and build the talent pool accordingly Training Team - for train the employees External Stakeholders Agents Other company manager for lead and support Experience 5-6 years of experience in insurance At least 3 to 4 years of experience of leading a company/ business line in Retail Sales. Education Any Graduation

NUMEROS MOTORS PRIVATE LIMITED is looking for Senior Engineer - Process Excellence to join our dynamic team and embark on a rewarding career journey Designing, developing, and testing complex technical systems or productsCreating and reviewing technical documentation, such as schematics, blueprints, and diagramsLeading or participating in cross-functional teams to complete projects on time and within budgetConducting research and staying up-to-date with emerging technologies in their fieldProviding technical guidance and mentorship to junior engineers and other team membersTroubleshooting and resolving technical issues and defects in a timely mannerCollaborating with stakeholders to define project requirements and ensure that deliverables meet business needs and objectivesDeveloping and implementing quality assurance processes and procedures to ensure the reliability and quality of technical systems and products Strong communication, problem-solving, and collaboration skills

Job Description EPO entries -Creation of SO. (LATAM, EUROPE, MENA, US, CANADA & SOUTH INDIA REGION) SAP - Creation of Free Sample orders & LL-LMSL (INTER PLANT) order punching. MWT - Creation of Customer master, up-dation of Customer master, enhancement of credit limit. Coordinating with logistics / Demand planning / plant team for dispatch & documentation Coordinating with Factory for dispatches of sample as per customer requirement. Co-ordinating with Customer for back office support . Payment follow up for LATAM, EUROPE & few India Customers. Uploading CDA in system. Any other office job as per requirements of SBU. Good communication skills knowledge of MS office, SAP software, etc. Work Experience- 5 years and above Education- Graduation Competencies Strategic Agility Innovation & Creativity Developing Talent Collaboration Stakeholder Management Customer Centricity Result Orientation Process Excellence 3. Customer Centricity 5. Result Orientation 7. Collaboration Communication Computer Skills

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - 1+ years of manufacturing or customer-facing environment experience

About The Role Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. ? Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. ? Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team ? Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Quality and Process Excellence Lead ? Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. ? ? ? Mandatory Skills: Quality. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Process Transformation Consulting. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Process Mining. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Process Advisory. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction ? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption ? Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team ? ? Competencies Client Centricity Execution Excellence Effective communication Collaborative Working Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.