920 Process Excellence Jobs - Page 33

About The Role CrowdStrike is looking for Specialist Global Payroll as our payroll team is expanding This position is designed for a strong team contributor, analytically strong, numbers driven, detail-oriented Payroll leader to support our International Payroll team in our SSC-Pune, India. A strong team player and willing to go extra mile to ensure our Global payrolls/Projects are delivered timely with highest accuracy This is a fast-paced, dynamic role and you will take on interesting and challenging responsibilities as our organization continues to grow in both size and complexity This role will be a key part of the successful growth of the Payroll team and located in our office in Pune, India. Payroll Management Consolidate information required to perform payroll calculation. Reconcile calculations with payroll allocations to ensure accuracy. Deliver reports in the requested formats. Activate payments in accordance with organizational policies and procedures. Organizational policies and procedures that impact the payroll management processes. Legislative policies related to payroll management. Privacy and confidentiality considerations that govern all payroll-related transactions. Understanding the impact of payroll processes on employees and the organization Review payroll and related administration reports and counter the defects. Implement annual review cycles/year end as per plan and access the legislative regulations are complied. Engage with authorized parties to obtain approval for payments. Quality Management Collect and analyze relevant data on current process/tool capabilities to identify futuristic quality lapses and suggest possible areas for improvement. Support communications and implementation of changes to business processes in line with objectives of quality management infrastructure. Suggest changes in processes through thorough RCA. Organization's quality management plan, processes, and standards Knowledge of evolving indicators of quality lapses areas or deviations that are prevalent in the market. Legal implications of quality management Measure quality of current processes and report results Provide clarifications on quality-related processes and tools to relevant stakeholders. Review quality management infrastructure at regular intervals. Operational / Process Excellence Understanding of regulatory requirements relating to all processes, directly or indirectly impacting the external environment Contextual knowledge and business impact of all processes under each function Organizational playbook to improve implementation plans. Categorization of service opportunities and escalated challenges Review root cause of performance gaps and recommend process improvement plans. Collaborate with stakeholders to get a validation for the findings collected. Present ideas to relevant stakeholders for feedback to improve ideas and develop possible variations. Provide support on service delivery and SLA maintenance to key stakeholders. Suggest actions for service recovery or improvement of service levels. Governance & Compliance Organization's corporate governance policies, code of conduct, ethical principles and procedures that meet compliance of legislative and regulatory requirements Supervisory and reporting guidelines. Interpret corporate governance policies for execution to ensure compliance on roles, corporate brand image, accountabilities, and responsibilities of employees. Undertake reporting and corrective action to resolve governance issues in accordance with organizational guidelines. Vendor Management Maintain working-level communications and feedback to vendor and/or service providers. Conduct quality, risk and security checks or tests to assess viability of potential vendors. Components and protocols in contract drafting. Vendors duties and roles, and their impact on the organization Contract and tender documentation. Methods of comparing vendor costs and quality Collate vendors' proposals for review. Monitor activities and performance of vendors against contract terms and identify performance problems or contractual issues. Compare the costs and quality from different vendors and suppliers on products and services provided. Stakeholders Management Conduct stakeholder mapping to identify facets and nature of relationships with and between stakeholders. Manage stakeholders' expectations and needs, based on the organization's position and resources. Range of communication channels, approaches, and techniques Stakeholder engagement strategies Serve as the organization's main contact point or representative for communicating with stakeholders, addressing queries and providing clarifications. Represent the company's interests when interacting with stakeholders. Engage stakeholders regularly to set and align expectations and activities as well as to exchange feedback. What Youll Need Bachelors Degree and or equivalent degree Minimum 6 -10 years of experience with EMEA/APAC with a high-growth, fast paced environment Strong understanding of payroll systems, payroll statutory, earnings and deduction codes, GL mapping. Knowledge of ESPP, STOCK, RSU is a plus. Ability to handle multiple country payrolls and be proactive in a fast-paced environment with changing priorities. Ability to effectively communicate and provide a high level of service to internal and external customers, including all levels within the company. Individuals must be organized, analytical, and detail oriented. Experience with the following systems is preferred: Workday, NetSuite, SQL/SAP based payroll system. Shift time 2pm 11pm IST. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program.

Position Summary: RBS Leader/Manager Works directly with the Site and/or Business leadership to lead and deploy Regal Rexnord's Business Excellence program (RBS- Regal Rexnord Business System) for assigned site. Manages cross-functional collaboration, people development, and project execution required to progress through the program at a technology location. Major Responsibilities: Works with site or/& functional leadership to facilitate 3-year Strategic Vision & Policy Deployment (PD) . Works with Site Leadership to engage functional leadership in developing the 1-3 year Continuous Improvement (CI) Roadmap for the site focusing on key performance initiatives of Safety and Sustainability, Quality, Delivery, Cost, and Growth. Coaches & mentors Sites functional team members through handholding on Lean Tools like 6S & Visual Daily Management , Standard Work , Value Stream Mapping (VSM) , Transactional Process Improvement (TPI) , Value Add & Value Engineering ( VAVE) , 8 Wastes , A3/PDCA Problem Solving , DFMEA , PFMEA etc. Lead/Facilitate Monthly Performance/PD reviews. Identify RBS/Lean tool training requirements in line with the CI roadmap. Inspire a culture of Continuous Improvement through facilitating Cross Country/Site Kaizen Events & CI projects utilizing Lean tools, methodologies, and philosophies to drive business excellence. Engages teams in implementing actions ( JDIs, Kaizen Events & CI Projects ) identified in the CI roadmap. Work with site leadership to develop Lean Tool Champions at Site. Drives self-directed work teams and works with Value Stream owners to achieve Site CI roadmap/Functional KPI/TTI goals. Measures, tracks, and communicates RBS performance to Site leadership, and global stakeholders to identify improvement plans. Closely work with Segment/Regional RBS leaders to align the Sites Vision with Regal Rexnord’s Segment Vision. Facilitates identification and follow through of productivity/MCO projects in line with the AOP of respective Value Stream. Share best practices between teams and sites. Work in coordination with other site RBS leaders whenever possible and required for understanding and sharing best practices. Required Education / Experience / Skills: Bachelor’s Degree in Mechanical Engineering. Overall 10-15 Years of experience, out of that 5-6 Years of minimum experience in the Engineering/Technology Domain. Relevant leadership experience of 4+ years in Business Excellence/ Performance Excellence. Having good experience of conducting Kaizen events. Having good experience in conducting Transactional Process Improvements in Kaizen Events. Six Sigma Green Belt/Black Belt Certified would be preferred. Certified VAVE tool champion would be preferred. Excellent communication and presentation skills. Good influencer. Dynamic, Unbiased & Open Mindset Travel: India or global, less than 10%. Language: Primarily English. Other Indian, European or Asian languages could be beneficial to work with people from those regions.

Job Description 1) Candidate should have understanding and experience in development of different types of oral dosage forms like immediate release formulation/delayed release formulations/ pellet coating and controlled release formulation,hard gelatin capsule, soft gelatin capsules, solutions, suspensions, dry powders and syrups for different Regulated and semi regulated markets. 2) Carry out pre-formulation and formulation development experiments for new chemical entities and ANDA formulations. 3) Develop new technology platforms and conduct feasibility studies for novel formulations such as microspheres, pellets, and spherules, aqueous and non-aqueous suspensions, ophthalmic and spray coated particles using various polymers. This includes preparation of prototype formulations for bio/clinical studies, analyzing experimental data and preparation of technical reports. Follow existing or prepare new SOPs and equipment operating procedures. 4) Design, develop and conduct appropriate dissolution studies for the novel dosage forms. Prepare stability protocols and collect the stability data. As per ICH guidelines, set specifications for raw materials and finished products. Organize tech transfer of developed products to plants for the manufacturing of scale up, exhibit, clinical or bio study batches. Review bio study and clinical study designs and protocols. Support clinical supply manufacturing and labeling activities along with drug supply inventory control and reconciliation. 5) Maintain inventory and reconciliation of Innovator products. Maintenance and up keeping of the lab and pilot areas. Give timely support in resolving regulatory queries. 6) Analyze and interpret significance of bio/clinical study results. Preparation and review of registration lot documents, technical reports and submission related documents in accordance with the applicable FDA and ICH guidelines such as CMC and CTD sections of IND, 505(b)2, NDA and Para III and IV certified ANDA. Interact with QC, QA, Regulatory, Marketing, Clinical, Purchasing and Commercial departments for the successful development of new products. Maintain and follow safety standards as issued by the Company. Work Experience 3 to 7 years Education Graduation Post Graduation in Pharmacy or Pharmaceutical Technology Competencies Collaboration Customer Centricity Developing Talent Innovation & Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility

Job Description Prepare agenda and minutes for CQOs Management Team Meeting (MTM) and support for other meetings such as Operating Reviews and Strategic Reviews. Run/coordinate CQOs internal processes together with Central Functions, based on demand. Be the center point for creating & implementing the our way of working approach in the CQOs Office. Lead special project assignments including project management / follow through of projects. Create high quality presentations for various forums and meetings where the CQO will present such as LUPIN Board Meetings, VIP visits etc. This includes and is not limited to evaluation & verification of technical and financial data as input for building storylines etc.Coordinate CQO contribution to the annual LUPIN Strategy process collecting input from key stakeholders. Cover calendar, travel planning and mail support in coordination with the CQO Office Secretary. Undertake analysis with a view to generate actionable insights on key priorities / issues. Work Experience 5 to 8 Years of Expereince. Education Graduation in Science or Pharmacy Post Graduation in Business Administration or Pharmacy Competencies Strategic Agility Innovation & Creativity Customer Centricity Developing Talent Result Orientation Process Excellence Collaboration Stakeholder Management

Must have experience in the Customer Service domain LEAN Six Sigma Certification is a mandate Should have done a successful project in the Green / Black belt Interested can call Jasmeet - 8770809534 for interview Required Candidate profile Candidate must be from the BPO industry Candidate must have implemented multiple process improvement projects

Position Overview: - We are seeking a highly skilled Audio-Video Analyst with strong project management capabilities to oversee AV-related projects, optimize processes, and ensure seamless execution across multiple teams. - The ideal candidate will have a blend of technical expertise, leadership skills, and problem-solving abilities to drive AV initiatives effectively. Key Responsibilities: Project Management & Process Optimization: - Lead AV projects, ensuring timely execution, quality assurance, and stakeholder alignment. - Develop and document AV Standard Operating Procedures (SOPs) to support process control and troubleshooting. - Drive continuous improvement by implementing best practices and lessons learned. Technical & Operational Excellence: - Act as an AV Subject Matter Expert (SME), providing technical consultation for existing and new installations. - Conduct training sessions for teams on AV process control and best practices. - Ensure adherence to quality standards and compliance in AV system implementations. - Collaboration & Stakeholder Management: - Work cross-functionally with internal teams, vendors, and remote stakeholders. - Communicate effectively to align project goals and ensure smooth execution. - Provide hands-on support for troubleshooting and resolving AV system issues. Required Qualifications & Skills: Education: B.Tech / Degree / MBA in a relevant field. Experience: 3-4 years of experience in AV technology and project management. - Strong proficiency in Word, Excel, PowerPoint, Visio, CAD for project planning and reporting. - Ability to work independently and deliver results under tight deadlines. - Excellent communication skills (written & verbal) to engage with stakeholders at all levels. - Experience with Adobe Illustrator, Adobe After Effects/Premiere Pro, and Blender-3D is preferred. - Strong analytical and problem-solving mindset, capable of working under pressure. - If you have a passion for AV technology, strong project management skills, and a problem-solving mindset, wed love to hear from you!

Client: Leading life insurer Role: Responsible for: - Creating high-growth and dynamic Operations strategy (Ops, UW, claims, Persistency, renewals etc).- Leading customer experience.- Ensuring strong operational controls and reporting procedures.- Operating efficiency & effectiveness. - Spearheading Customer Centricity and co-owning Digital Transformation agenda. Requisites: "Life insurance exp is a must" - Master's degree in Operations or Systems Mgmt. from a reputed technology or management institute.- Certification in Process / Quality domains such as ISO, 6 sigma as well as IT domains such as Information Security & Networking solutions would be desirable.- At least 15 yrs totally, of which 5 yrs. in a Life Insurance Company across domains like Operations, Underwriting, Claims & IT.- 5 yrs leading any of the aforesaid functions in a large Life Insurance company with multiple distribution channels.

Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain.Certification: DRA Certificate (added advantage).Key Responsibilities:Training Responsibilities:Training Program Development:- Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.- Develop training materials, modules, and SOPs to enhance agent performance and compliance.Skill Enhancement:- Provide training on negotiation skills, customer interaction techniques, and product knowledge.- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.Compliance and Regulatory Training:- Train agents on regulatory guidelines, compliance requirements, and company policies.- Ensure agents are equipped to handle sensitive customer situations ethically and professionally.Evaluation and Feedback:- Conduct assessments and quizzes to evaluate training effectiveness.- Provide constructive feedback to agents and track their progress post-training. Quality Analysis Responsibilities:Monitoring and Evaluation:- Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.- Identify areas of improvement in agent performance, communication, and customer handling.Reporting and Feedback:- Prepare quality scorecards and reports for management.- Provide individual feedback to agents on their performance and areas requiring improvement.Process Improvement: - Identify recurring issues in calls or workflows and recommend process improvements.- Work closely with team leaders to ensure quality standards are upheld across teams.Audits and Compliance Checks:- Conduct periodic audits of agent interactions (voice and digital) to ensure compliance with company policies.- Highlight any deviations or non-compliance issues to the management.Key Skills and Requirements:Experience: Minimum 3 years in training or quality analysis, preferably in the debt collection or financial services industry. Technical Skills:.- Familiarity with CRM systems and call monitoring tools.- Proficiency in Excel for reporting and analysis.Training Skills:- Strong ability to design and deliver engaging training programs.- Excellent presentation and communication skills.Quality Analysis Skills:- Detail-oriented with a keen ability to identify issues in agent performance.- Analytical mindset to evaluate call metrics and provide actionable insights.- Work Ethic: Proactive, organized, and goal-oriented.

We are seeking a seasoned HR Consultant Transformation Subject Matter Expert (SME) to lead the design and implementation of globally consistent HR processes that align with business strategies and drive organizational success. This role is critical in shaping the future of HR through standardized processes, enhanced technology enablement, and strategic transformation across the Hire-to-Retire lifecycle. - Understand the business strategy and ensure transformation outcomes support organizational goals. - Engage with senior stakeholders across geographies to assess current HR processes across entities, businesses, and operations. - Identify process variations, gaps, and regional nuances, and develop standard processes to address them. - Serve as an individual contributor and primary contact for HR transformation and process re-engineering efforts within the Hire-to-Retire space. - Leverage industry best practices and emerging trends to craft a future-state HR process tailored to business needs. - Collaborate with Business HR teams to define KPIs and build robust business cases for transformation projects. - Produce high-quality documentation, including: - As-Is and To-Be process maps - Gap and variance analyses - Workflows - SWOT and FMEA assessments - COPIS diagrams - Develop comprehensive Business Requirement Documents (BRDs) with Level 5 process flows that guide technology evaluations and implementations. - Understand and define business needs related to HR reporting and dashboarding. - Partner with Technology SMEs to analyze current HR tech stacks, identify capability gaps, and evaluate new technology solutions. - Measure process effectiveness and technology adoption before and after transformation to demonstrate impact. - Bachelor's/Masters degree in Human Resources, Business Administration, or a related field. - 3+ years of experience in HR consulting, transformation, and process re-engineering. - Strong knowledge of Hire-to-Retire processes and global HR operations. - Proficiency in process mapping tools (e.g., Visio, ARIS, Lucidchart) and documentation methodologies. - Demonstrated success in driving end-to-end HR transformation initiatives. - Strong stakeholder management and consulting skills across cross-functional and global teams. - Familiarity with HR technology platforms and digital transformation frameworks. - Certifications such as Lean Six Sigma, BPM, or Change Management (preferred). - A strategic role with direct impact on shaping HRs contribution to business success. - Exposure to global HR operations, technologies, and leadership. - A collaborative, innovative work environment with growth and learning opportunities.

We are looking for a Service Delivery Manager to join the Process Excellence team. This role involves driving process improvement initiatives, leading Six Sigma and Lean projects specifically in the HR domain , and collaborating with internal stakeholders to ensure process optimization and operational efficiency. Note: Black Belt Certification and experience in process excellence projects within the HR domain are mandatory for this role. Location- Bangalore (Hybrid Flexible Shifts) Your Future Employer- A global leader in insurance brokerage and risk management, offering top-notch customer service and consulting solutions. With a strong global presence, the company is committed to empowering its employees and fostering an inclusive work environment. Responsibilities- Facilitate the rollout of process excellence initiatives for the HR domain , focusing on business process reengineering and process transformation. Drive process standardization to optimize business performance and reduce wastage. Establish new process workflows with functional SMEs and ensure periodic reporting and governance. Deploy effective metrics and KPIs to measure process effectiveness, including operational definitions and reporting frequency. Conduct periodic process walkthroughs to identify improvement opportunities, including process gaps and inefficiencies. Requirements- Black Belt Certification is mandatory. Proven experience in process excellence projects within the HR domain is mandatory. Experience in Automation deployment and Project Management. Innovative and transformation mindset to identify opportunities to optimize processes, reduce costs, and increase efficiency. Proven experience in documenting Business Process Flows and creating/updating Standard Operating Procedures. 13+ years of relevant experience in process improvement and project management. What is in it for you- Opportunity to work with a leading global organization in the insurance and risk management industry. Career growth and development within a strong professional environment. Chance to impact business processes and operations at a global scale. A dynamic and inclusive work culture fostering innovation and continuous improvement. Reach Us- If you think this role is aligned with your career, kindly write me an email along with your updated CV on kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note- We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Keywords- Process Excellence, Project Management, HR Projects, Lean Projects, Six Sigma Projects, Black Belt , Green Belt, Jobs in Bengaluru, Crescendo Global

Email for Applications : hr@lohiaworldspace.com Key Responsibilities (KR): Business Expansion Strategy Develop and execute strategic plans for domestic and international business growth. Identify new markets, product lines, and customer segments to support sustainable expansion. Export Market Expertise Provide deep insights into international trade regulations, certifications, export documentation, and compliance (e.g., HS codes, INCOTERMS, customs procedures). Recommend country-specific entry strategies, pricing models, and distribution networks. Manufacturing Business Growth Advisory Guide senior management on investment decisions, process scale-up, and plant expansion strategies. Evaluate CAPEX opportunities aligned with growth goals in product categories and infrastructure. Lean Manufacturing & Operational Excellence Lead Lean, Six Sigma, and Kaizen initiatives to reduce waste, improve flow, and increase process efficiency. Conduct value stream mapping, root cause analysis, and implement continuous improvement frameworks across departments. Production Enhancement & Efficiency Uplift Identify operational bottlenecks and implement solutions to increase production throughput. Recommend layout optimizations, manpower planning, and capacity balancing techniques. Performance Monitoring & Metrics Define and track KPIs for operations, quality, delivery, and cost. Build dashboards for management reviews and drive data-based decisions. Cross-functional Collaboration & Mentorship Work with production, quality, R&D, and marketing teams to align business strategies with operational goals. Mentor department heads and identify leadership gaps and upskilling needs. Customer & Market Intelligence Analyze global market trends, customer demands, and competitor strategies to maintain a competitive edge. Recommend product innovation or packaging/branding strategies for enhanced export appeal. Cost Optimization & Profitability Improvement Advise on procurement strategies, vendor development, inventory control, and logistics for cost savings. Monitor profit margins across SKUs and suggest corrective actions for low-performing categories. Quality, Compliance & Certifications Ensure production and export processes comply with ISO, SEDEX, BSCI, or relevant buyer-specific standards. Lead audits and support quality assurance with process documentation and SOP standardization. Innovation & Digital Integration Recommend digital tools and ERP enhancements for productivity, traceability, and reporting automation. Support implementation of Industry 4.0 elements in manufacturing processes where feasible. Strategic Reviews & Reporting Prepare quarterly business reviews, strategic presentations, and project reports for board or investor reviews. Serve as a key advisor to the MD/CEO on long-term business direction.

Job Description Basic knowledge GDP & Data Integrity. Online monitoring & recording of batch observation. Optimum Utilization of equipment & material. Set & Operate BQS & de-foiling machine. Co-ordination with engineering for PM of BQS & other machine. To intimate requirement of spare parts/change parts. Follow safety, health & environment policies of company. To ensure that total shift operation performed with adherence to cGMP. Work Experience 2-5 years experience in BQS machine operation & troubleshooting. Education Vocational in Mechanical Engineering or Packaging Technology Diploma in Electrical or Mechanical Engineering Competencies Strategic Agility Innovation & Creativity Customer Centricity Developing Talent Result Orientation Process Excellence Collaboration Stakeholder Management

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Business change adoptionDevelop and deploy change management approach including stakeholder analysis, change impact analysis, communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan and adoption plan. OCM COEBuild Lenovo corporate-level change management competency and change mindset, culture. Provides technical guidance to the business in area of expertise. Understands how areas within departments integrate to drive functional or business unit objectives. Provides some input on technical direction and strategy Preferred technical and professional experience Excellent communication written and oral and interpersonal skills. PROSCI, APMG Certification. Creating communication plans/strategies sending impactful communication building narratives around progress, measures and KPIs understanding how to utilize different comms channels

Operational Excellence Sr. Analysts support the implementation and improvement of operational processes within an organization. Responsibilities may include assisting with process mapping and documentation, data analysis, identifying areas for improvement, supporting continuous improvement initiatives, and collaborating with cross-functional teams. They may assist in the development and implementation of HR operational excellence frameworks, tools, and methodologies to enhance efficiency, quality, and overall performance. - Grade Specific Able support and guide the efficient and effective delivery of services to multiple stakeholder groups in specific domain area or funtion. Typically leads more than one project area or workstream. Produces additional value to the domain area outside of one's roles and responsibilities. Skills (competencies)

Job Description Experiment planning of downstream process development of therapeutic proteins, execution of planned experiments and data recording. Documents compilation and management when and where required Equipment calibration, verification, maintenance and daily routine activities. Lab compliance and timely delivery of any assigned work with appropriate quality. Work Experience For PHD - 2-5 years For MSc. - 5-7 years Education Doctorate in Biotechnology or Biotechnology Masters in Biotechnology or Biotechnology Competencies Collaboration Customer Centricity Developing Talent Innovation Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility

Eligibility for candidate applying this role should have. 9 to 14 years of experience Minimum 4-5 years experience in Transformation domain/role Good Knowledge in P2P,R2R & O2C process Key Responsibilities: Process Improvement: Identifying and implementing process improvements, including automation and data analysis, Six Sigma Black belt certified Process Transformation: Leading end-to-end transformation projects across Order-to-Cash, Procure-to-Pay, and Record-to-Report processes. Technology Evaluation and Implementation: Evaluating and implementing new technologies and systems to streamline payables and receivables functions. Cross-Functional Collaboration: Working with various teams, including IT, business stakeholders, and process owners. Project Management: Developing project plans, timelines, and resource allocation strategies for multiple projects simultaneously. Data Analysis and Reporting: Analysing data to identify trends, measure performance, and generate reports. Collaborate with senior leadership to define key performance indicators (KPIs) and metrics to measure the success of transformation initiatives. Provide guidance and support to project teams throughout the transformation lifecycle, ensuring timely delivery of milestones and objectives. Communicate progress, challenges, and outcomes of transformation efforts to stakeholders at all levels of the organization. Proactively identify risks and issues related to transformation projects and develop mitigation plans accordingly. Foster a culture of continuous improvement and change readiness within the organization.

Role & responsibilities : The Service Excellence Manager will be responsible for the successful implementation of the Service Experience Leadership initiative and drive the culture of service excellence based on the service standards determined by Motherhood. The core responsibilities will include: - Supporting Unit service delivery, monitoring and observing customer interactions across the touchpoints; - Assisting if required, frontline employees in smoothly engaging with customers; - Leading and managing the internal service quality audits; - Co-designing with the Operational team improvement plans and facilitating its implementation; - Working with each Unit to close audit-related gaps; - Contribute to Service Excellence Training Modules/content creation, conducting coaching and workshops to ensure classroom training implementation; Accountable for the customer experience at Units. ACCOUNTABILITIES : Ownership of successful implementation of the Service Experience Leadership program across all departments and units of the region. • Oversee customer interactions to ensure the standards and framework of the program is adhered to. Assist frontline teams if required in the moment to ensure every customer interaction is delightful. • Monitor customer feedback, receive update from CRM Team, work with Units to address and resolve issues. • On location: Ensuring prompt action in case of issues and leading recognition ( by bringing it to the notice of FD/HR) of outstanding employee contributions. • Actively participate in the design of service training courses; calling gaps in learning, training and offering facilitative material that will enable continuous updation of employee knowledge. • Contribute to Manuals and eLearning content. • Conduct new hire Service Orientation including Induction to the Service Experience Leadership Program, Grooming and Communication; conduct recurrent, tactical and specialized service excellence training programs as per a defined calendar. • Monitor development process through assessments to provide coaching and feedback to trainees • Analyze evaluations to judge the effectiveness of the training and to make suggestions for improvement • Collaborate with Service Experience Leadership teams to resolve customer questions and issues; ensure issues are tagged to timelines for resolution, if likely delays, to enable employees through focused workshops to handle the pain points. • Developing digital and print educational material (e.g. videos and manuals) • Conduct role-play activities as per a calendar to address top 3 issues that cause customer dissatisfaction data from CRM; Unit specific; highly sensitive issues -using practical insights to reinforce standards and expectations.(e.g. negotiation, difficult customer issues; teamwork , communication expectations and gaps ; conflict management) • Identify individual and team skills gaps; liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) • Create Enablers within each unit/department for a continued on-job assistance and training needs • Lead the Internal Quality Audit team for cross-unit audits and chart improvement areas; monitor implementation. Qualification: BHM/Any Degree/Any master Experience: 4-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com

Position Summary This position will help direct activities that support a variety of RIS Operations strategic operational business functions. This role will require to review validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work. Job Responsibilities Processes moderate to complex payments to beneficiaries and applies them to policies Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any). Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies Investigate and resolve outstanding items Perform mid-month, month-end and quarter-end activities as per documented desktop procedures Ensure adherence to established attendance schedules Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results. Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction Ensure adherence to established attendance schedules Interpret correspondence to identify customer needs and expectations. Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results Assist others with work to assure attainment of department objectives Work as a team member to meet company s objectives while demonstrating core values and meeting key measures. Comply with regulatory requirements in prioritizing and completing work assignments Knowledge, Skills and Abilities Education Bachelor s degree in commerce or diploma with a minimum of 15 years of education. . Experience Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry. Knowledge and skills (general and technical) Technical Skills: Computer navigation skills Keyboarding and data entry Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas functions etc.), Basic knowledge of MS Word, PowerPoint, Internet Process Specific Skills: Data entry skills Coaching and Feedback skills Ability to multi-task and handle high volumes of work in a fast-paced environment Soft Skills (Mandatory): Good written and oral communication skills Strong understanding and comprehension of the English language Good Analytical, problem-solving skills Very High Detail Orientation Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment Team player Positive attitude Soft skills (Desired): Demonstrate ability to work independently and in a team environment Self-disciplined and results-oriented

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 10000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 30+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. Manage the capital expenditure for Insta mart for New expansion, RD and Regular operations. Work closely with Ops team / Process excellence teams to understand the various Materials (Racks, Cooling equipments , etc.) requirements. Based on these research products available in the market. Negotiate the rates for the equipment with the identified vendors and prepare a comparison chart. Send it for approval to Project head and Biz Finance. Identify and source various vendors for Racking, equipment, MEP (mechanical, electrical and Plumbing). Identify work on cost saving, alternate vendor development, digitization etc. initiatives Negotiate with vendors and suppliers to ensure that all items are procured and delivered within budget and time constraints. Evaluate vendors on a periodic basis based on cost. Quality, time and service levels. Conduct random quality check/ audits on all material purchased from different vendors. Collect feedback from the Operation/Store team Liaise with various internal teams (Store Ops/ Process excellence team / RD/ finance) for procurement activities. Manage strategic projects such as alternate vendor development for e-procurement, participate in regular cross-functional category team meetings as the strategic sourcing lead to make sourcing recommendations and highlights supply risks Liaise with Vendor to ensure timely delivery of the procured equipment and their payment. Collect all warranty cards of different equipment and maintain a tracker for the same. Collect PR/POs and documenting them for future reference. Job Specification: Graduate from any stream Minimum- with 2-3 years from Capex background Functional Competencies : Knowledge of equipments used in the Ecommerce/Kitchens along with specifications Brands selling equipment Vendor management Knowledge of warranty/ Guarantee

Long Description Job Description: 1. Adheres to departmental policies, protocols and procedures along with objectives, quality and assurance programs 2. Ability to work in Multidisciplinary team 3. To work under the guidance of senior practitioner in providing physiotherapy assessments,treatments and goal settings for patients 4. To write reports and attend multidisciplinary team meetings to plan and review on going treatment 5. To facilitate better recovery for patients by providing goal-based care resulting in better outcomes Competencies Result Orientation Process Excellence Customer Centricity Collaboration Stakeholder Management Education Work Experience Qualification - BPTH Experience - 0-3 YEARS

Are you an experienced professional with a focus on quality control, quality assurance, and supplier quality engineering? If yes, we have an exciting opportunity for you! Location - Gurgaon Your Future Employer - Join a leading organization committed to fostering an inclusive and diverse work environment, where innovation and excellence are key values. Responsibilities Independently managing end-to-end projects focusing on business, process, and operational excellence using Lean Six Sigma techniques. Leading black and green belt projects independently, ensuring timely delivery and results. Providing strong analytical insights to drive decision-making and process improvements. Aligning quality initiatives with organizational goals and strategies, ensuring a measurable impact. Requirements Graduate with 8+ years experience in driving lean sig-sigma improvement and transformational projects Experience in quality control, quality assurance, or supplier quality engineering Strong leadership skills and the ability to collaborate effectively with cross-functional teams Excellent communication and problem-solving abilities What's in it for you Competitive compensation package Opportunity to work with a diverse and inclusive team Engaging work environment that fosters innovation and growth Chance to make a meaningful impact and drive quality service excellence Reach us : If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at ananya.kad@crescendogroup.in Disclaimer : Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status Note : We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords: Crescendo Global, Crescendo, Quality Control, Quality Assurance, SQE, Lean Six Sigma, Service Quality Assurance, Green Belt, Black Belt

MPS Limited is seeking a detail-oriented and process-driven Process Excellence with strong experience in education publishing, including content development, composition, design, illustration, rights and permissions (R&P), and accessibility services. In this role, you will audit our existing workflows, identify inefficiencies, and design improved processes to enhance operational efficiency, reduce time-to-market, and drive business growth. You will collaborate closely with editorial, design, production, and technology teams to implement scalable, effective solutions across the organization. Key Responsibilities: Conduct comprehensive audits of current workflows and processes across content development, composition, design, illustration, R&P, and accessibility services. Analyze end-to-end project lifecycles to identify gaps, bottlenecks, and redundancies. Design and implement revised, optimized processes to save time, reduce costs, and improve service quality. Collaborate cross-functionally with business, operations, technology, AI, and quality teams to align process improvements with organizational goals. Work closely with the AI team to evaluate, integrate, and enhance AI-driven tools and automations that improve productivity across workflows. Develop and document standard operating procedures (SOPs), best practices, and operational guidelines for improved process adherence. Evaluate existing tools and platforms; recommend and help implement new systems to enhance workflow management, automation, and collaboration. Track and analyze productivity and efficiency metrics to measure the success of new processes. Facilitate training sessions for teams to ensure smooth adoption of new workflows, tools, and AI-based solutions. Support automation initiatives for repetitive tasks wherever possible. Qualifications: Bachelors degree in Industrial Engineering, Operations Management, Publishing, Information Systems, or a related field. 7+ years of experience in process improvement, operations, or production management, preferably within education publishing or content services. Strong understanding of workflows related to content development, composition (including XML workflows), design, illustration, rights and permissions, and accessibility standards (e.g., WCAG, EPUB accessibility). Expertise in conducting operational audits and creating actionable recommendations for efficiency improvement. Familiarity with publishing tools such as Adobe InDesign, InCopy, Illustrator, and XML editing platforms. Proficiency in project management and collaboration tools (e.g., Asana, Jira, Trello, Slack). Experience working with AI, automation, or technology teams to enhance productivity tools and workflows. Excellent analytical, critical thinking, and problem-solving skills. Strong communication skills with the ability to work across teams and influence change. Preferred Qualifications: Experience in K-12, higher education, or professional education publishing services. Knowledge of Lean, Six Sigma, or Agile methodologies. Familiarity with AI-driven content management, proofing, or production tools. Familiarity with accessibility tools and standards for educational materials. Open to travel based on business needs. Please share your updated CV at bhoomika.Banerjee@mpslimited.com

Summary About the role: You would be an integral part of the Digital Finance team based in Hyderabad, as part of the larger Corporate BPA function shaping our financial landscape. The Business Operations team supports the Novartis vision through ensuring robustness and availability of cutting edge analytics and reporting digital solutions designed for the Finance ecosystem including CXOs, BPAs and data analysts. You will work with end users, finance leaders and product managers to deliver high impact business solutions and drive operational excellence. As a Senior Operation expert, you'll drive a state-of-the-art digital finance applications adoption amongst finance and non-finance users. You would act as the trusted business partner for our users, ranging from finance leaders to country end-users including providing First level support for user queries. This role provides a platform to drive operational excellence initiatives to further empower our community with real-time analytics. About the Role Key Requirements: Acting as first level support for our users across the globe, delivering best-in-class solutions and ensuring business continuance in our various platforms. Cross functional collaboration. Ability to translate business challenges and addressing them with our IT partners (acting as a bridge between stakeholders and IT team) Ability to work with technical team to ensure daily operations continuity Handle multiple processes and activities in parallel (experience with UAM is plus) Drive process excellence initiatives ensuring our recurring process are optimal, while keeping a user-centric mindset. Identify the scope of process improvements, automations to facilitate efficient operations. Interact each day with various business stakeholders; so, having clear and effective communication is the key. Work closely with product managers to facilitate new solutions, features by supporting data analysis, setting up standard processes and documentation. Essential Requirements: Excellent communication skills, experience to communicate with business leaders through all level of organization. Experience of working on business system analysis, process automations; data simplification using advance tools. Ability to manage multiple tasks, deadlines and adapting to continuous system changes. Desirable Requirements: 5+ Years of experience in business operations, skills and/or practical experience on basic Finance data analytics. masters/bachelors degree in business management, Finance or FinTech related field.

ASTER DM HEALTHCARE LIMITED is looking for Manager Quality Management to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Role & responsibilities Contribute to the creation and implementation of best practice Lean vision, strategy, policies, processes and procedures to aid and improve operational performance Contribute to new business initiatives and projects and review and communicate the impact on Lean activities Develop a robust continuous improvement strategy in partnership with the Management Team and key business stakeholders Implement and support cultural change across the organisation and drive business improvement Provide project management, analytical and research skills and expertise • Develop, deliver and support delivery of business improvement change initiatives. Develop and contribute towards improvement standards in line with best practice Provide expertise, professional advice and guidance to the business in business improvement, drawing from proven industry practice and methodologies Report on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and actions necessary to ensure success Define, develop and publish business improvement process documentation to reflect best practice Undertake business process analysis, statistical analysis for improvement projects and to support wider change Lead, define and develop continuous improvement activities designed to improve performance, such as the planning and running of lean events Attend various meetings and action/communicate instructions Produce written reports and make presentations Undertake continuous training and development Perform root cause analysis and resolve problems Identify business improvement opportunities within the organization Conduct risk assessments of processes and tasks in the department Preferred candidate profile Min - 05 Year Exp, Any post graduation Degree, Lean Management Auto industry candidate will be preferable