2117 Process Excellence Jobs - Page 3

As a Service Head at Ola Electrics, your primary role is to lead the national service and after-sales operations, ensuring service excellence, customer satisfaction, and operational efficiency for the growing EV portfolio. Your responsibilities include: - **Service Strategy and Network Management**: - Develop and execute a comprehensive service strategy aligned with business growth and customer experience goals. - Plan and expand the national service network, optimizing service infrastructure and geographic coverage. - **Customer Experience and Quality Assurance**: - Establish and track key service KPIs such as turnaround time, first-time fix rate, and Net Promoter Score. - Build robust syst...

Role Overview: As the Head of Fulfillment & CX at ShopDeck, your role is crucial in building and maintaining trust through fulfillment and ensuring customer retention through exceptional customer experience. You will be responsible for architecting a scalable and tech-enabled post-purchase engine that focuses on world-class fulfillment infrastructure and customer experience that builds loyalty. Your primary focus will be on operational systems and teams that can scale 10x, along with leading tech-led operations initiatives. Key Responsibilities: - Architect and execute the national fulfillment footprint to ensure reliable and efficient delivery across all categories. - Design and run a CX en...

As a Senior Manager - Finance, your role will involve overseeing and managing financial operations for India, US, and UK entities. You will be responsible for various key tasks including: - Preparation, reporting, and finalization of financial statements for the mentioned entities. - Managing audits, controls, and ensuring compliance with legal entities. - Handling monthly and yearly book closing activities such as BRS, invoice booking, accruals, and capitalization. - Reviewing and ensuring compliance with Transfer Pricing regulations. - Coordinating and supporting multiple teams including revenue and business finance. - Preparing full sets of Annual/Half-yearly standalone and Consolidated f...

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness

We are looking for a skilled Process Transformation Partner with 5 to 8 years of experience to join our team at APM Terminal Sport India. The ideal candidate will have a strong background in process transformation and excellent analytical skills. Roles and Responsibility Collaborate with cross-functional teams to identify areas for process improvement and implement changes. Develop and maintain detailed documentation of processes, procedures, and standards. Analyze data and metrics to measure process performance and identify opportunities for improvement. Design and implement new processes and systems to improve efficiency and effectiveness. Provide training and support to employees on new p...

We are looking for a skilled Learning & Development Executive to join our team at The Indian Hotels Company Limited. The ideal candidate will have 4 to 5 years of experience in learning and development, with a strong background in designing and implementing training programs. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee skills and knowledge. Design and deliver engaging training programs tailored to meet business objectives. Conduct needs assessments to identify skill gaps and recommend appropriate solutions. Collaborate with cross-functional teams to align learning initiatives with business goals. Evaluate the effectiveness of training ...

A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk s highly valued clients putting the clients needs at the forefront of everything Verisk does. An analytical thinker with an aptitude for problem-solving and client engagement Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues Able to communicate effectively with both customers ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Problem Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize....

The General Manager Process / Production is responsible for leading and managing the entire process operations of the plant, including Raw Material Handling (RMH), Crusher, Raw Mill, Coal Mill, Rotary & VSK Kiln, Cement Mill, and Packing operations . The role ensures achievement of production targets, process optimization, cost efficiency, safety compliance, and equipment reliability through effective leadership and continuous process improvement initiatives. Key Responsibilities: 1. Plant Operations Lead daily production planning and execution to meet operational targets and business goals. Monitor equipment status and coordinate with maintenance teams to implement predictive and preventive...

Role Overview We are seeking a dynamic and experienced Six Sigma Black Belt to lead and drive continuous improvement initiatives within our Banking BPS delivery operations. The ideal candidate will have a proven track record in Banking BPS environments, preferably with experience supporting a UK savings bank. This role demands strategic thinking, mentoring capabilities, and the ability to implement a robust CI framework across a 400-member process team. Key Responsibilities Conceive, design, and implement a comprehensive Continuous Improvement (CI) framework for a 400+ FTE process, aligned with Banking BPS delivery goals. Lead and support Six Sigma Black Belt projects with measurable impact ...

This Position reports to: Talent Acquisition Services Team Lead Roles and Responsibilities: Creating job postings and manage its workflow administration and screening applications based on give requirements/job descriptions. Scheduling and coordinating interviews and ensuring appropriate service delivery assistance for internal stakeholders and oversee accurate and timely processing of information with all stakeholders. Ensuring execution and delivery of TA Services according to defined Service Level Agreement(s) and preparing information and documents for external authorities for audit purposes. Capturing data related to TA into appropriate systems as necessary and recording candidate inqui...

Please share your resume in case below profile suits - Jitendra.Pandey@cotiviti.com / 7350534498 Team Lead Quality General Summary: We are seeking a dynamic and experienced Team Leader, Quality to guide and support our quality assurance team within the healthcare domain. This role is pivotal in ensuring high standards of transactional quality, supporting continuous process improvement, and enhancing process training initiatives.The ideal candidate will have a strong background in healthcare operations, a proven track record of supporting quality management initiatives, and the ability to lead a team toward achieving operational excellence. Job Responsibilities: Team Supervision & Performance...

Manager - Business Excellence (Data Center & Cloud Services) Location: Mumbai Organization: L&T-Cloudfiniti Role : Responsible for driving operational excellence across L&T-(Cloudfiniti /Vyoma's) Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes. Qualifications: .Bachelor's degree in Engineering or Management (preference for Operations Management or Information Technology). .Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage. Experience & Domain Expertise: .Proven experience in the Data Cen...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing HighQuality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact SixSigmaand Lean projects Coach green belt and smaller/lower complexity projects across the...

Overview Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. Conduct audits, analyze performance metrics, and identify gaps in service delivery. Collaborate with vendors and internal teams to implement corrective actions and process improvements. Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. Prepare quality reports and support continuous improvement initiatives across telecom operations.