920 Process Excellence Jobs - Page 28

Role & responsibilities Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Preferred candidate profile

DESCRIPTION Amazon.com has extensive vendor payment operations activities for our vendors across the Globe. The WW Finance operation at Hyderabad commenced in 2005 and has grown steadily in its size and scope into a dynamic and large team. The 3000+ member team at Hyderabad, Pune, Manila, Costa Rica, Bratislava and China handle WW Accounts Payable, Accounts Receivable and Payroll transactions and play a key role in smooth functioning of overall Amazon businesses. This position will mainly support both AP, AR, Tax and Accounting related processes for all major businesses of Amazon, which comprises of 150+ unique services. The amount of money that is managed by the function is over $500Billion per annum Key job responsibilities • Leading Black Belt (BB) projects and mentoring GBs/YBs/Kaizens to address key cross functional issues ranging from financial operations, fulfillment operations, and vendor management for global Amazon businesses • Deliver Financial Savings through projects • Design and implement mechanisms to improve Operational Excellence Culture • Conducting YB and Kaizen Trainings • Manage the documentation and status of all GB/BB/Lean projects • Provide periodic project updates, including major successes/challenges, to senior management • Managing and constantly improving the idea management (ideation to implementation) process • Conduct VSMs and FMEAs to identify improvement opportunities as and when needed • Able to handle Accounts Payable process study and identify the gaps. A day in the life Driving discussions with Stakeholders on the process improvements Mentoring operations on YB/ GB / BB projects Conducting Data analysis Drive VSMs Conducting Lean Six Sigma Trainings Conduct FMEA Designing solutions and future state processes About the team FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Bachelor's degree - • Graduate in Business Administration / Engineering or a similar quantitative field - • Black Belt certification and a proven track record of successfully leading GB/BB projects and training programs. - • Must have led minimum 4 High Impact GB/BB projects - • Ability to deal with ambiguity and work with cross functional teams - • Good Analytical skills , able to make sense out of messy data - • Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change. - • Excellent presentation skills, dynamic approach with the ability to translate theory into practical application. - • Ability to map the processes - • Good Communication skills. PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isn’t listed, please contact your Recruiting Partner.

PEX role and process engineering. This role focuses on cost reduction, performance enhancement, and compliance with SLAs.

Highly motivated candidate with 2-3 years’ exp with continuous improvement and/or data analysis, From in (IT) service industry Primarily responsible for collecting and analyzing data to identify root causes of process variation and inefficiecy. SSGB Required Candidate profile Confident in leading Lean/Six Sigma training sessions independently on a periodic basis Engage in data collection and experiment execution to support Black Belt Projects

About The Role _x000D_ Role Quality and Process Excellence Lead ? _x000D_ Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. ? _x000D_ ? _x000D_ ? _x000D_

Job Role & Responsibility/Designation: Quality and Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification :BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills ( Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum): Consulting Experience Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience. Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable About The Role :: Responsible for driving quality initiatives for Wipro / Client Accounts. Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes Leverage business optimization & innovation tools & application for process re-engineering Benchmarking processes, Mgmt dashboard set up & building the best practices repository. Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Deputy Manager (Process Excellence) Job Role & Responsibility/Designation:Process Excellence Lead Delivery Process/ Function Name:Quality Educational Qualification:BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills (Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player. Experience (Minimum): Consulting Experience Minimum 6 Months as Quality & Process Excellence practitioner & total 3 years of Experience. Essential Hiring Skills: Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable About The Role :: - Responsible for driving quality initiatives for Wipro / Client Accounts. -Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes - Leverage business optimization & innovation tools & application for process re-engineering -Benchmarking processes, Mgmt dashboard set up & building the best practices repository. -Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship - Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Job Role & Responsibility/Designation: Quality and Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification :BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills ( Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum): Consulting Experience Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience. Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable About The Role :: Responsible for driving quality initiatives for Wipro / Client Accounts. Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes Leverage business optimization & innovation tools & application for process re-engineering Benchmarking processes, Mgmt dashboard set up & building the best practices repository. Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain " from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Dev Ops Lead Engineer/ Project Manager Regular reporting & updates Application teams/ owners, application developers, release managers For end to end Continuous Integration, Continuous Deployment & Monitoring External Clients To provide optimal support from time to time Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Technical knowledge - knowledge of various DevOps tools, customization and its implementation at the client site - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Execution Excellence Passion for Results Confidence Client centricity Formulation & Prioritization Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Dev Ops Lead Engineer/ Project Manager Regular reporting & updates Application teams/ owners, application developers, release managers For end to end Continuous Integration, Continuous Deployment & Monitoring External Clients To provide optimal support from time to time Display Lists the competencies required to perform this role effectively Functional Competencies/ Skill Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Technical knowledge - knowledge of various DevOps tools, customization and its implementation at the client site - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Execution Excellence Passion for Results Confidence Client centricity Formulation & Prioritization Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

About The Role : Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives.

1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3. Drive benchmarking and best practices deployment across accounts. 4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 7. Drive projects to improve and maintain the profitability of the process. 8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 10. Drive standardization practices and ensure strict compliance in internal and client defined processes. 11. Ensure all process metrics are met. Educational Qualification: Graduate, BE/ B. Tech/ PG Certifications : Lean, Six Sigma Work Experience: 4+ year relevant & 6+ years overall experience Work Experience: 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 6. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 7. Well versed with MS Office Excel and PowerPoint, Minitab 8. PowerBi & GenAi past experience would be added advantage

We have urgent hiring for Senior Engineer /Asst. Manager for Industrial Engineering /Manufacturing Excellence Profile. Key Responsibilities: 1. Plant Setup & Layout Planning: Lead the layout design of production floors, assembly lines, and support infrastructure. Define equipment specifications, material flow, and utility requirements. 2. Industrial Engineering /Manufacturing Excellence: Conduct time and motion studies, line balancing, and capacity analysis. Optimize manpower, materials, and methods to improve productivity and reduce cost. Candidate shall analyze CAPEX requirements in coordination with respective departments and prepare ROI (Return on Investment) calculations accordingly. Method Improvement to Reduce Cycle Time and Setup Time. Layout Modifications to Improve Material Flow Reduce Cycle Time & Manpower Prepare SOP for operators Minimizing OEE losses. Maintain Life cycle of Jig & Fixture. Process improvement & Process validation. Improve productivity by modification in process & use new techniques. Cost optimization through improvement. Conduct time and motion studies, line balancing, and capacity analysis. Optimize manpower, materials, and methods to improve productivity and reduce cost. Establish Standard Time and Methods (MTM, MOST, or similar). 3. Lean Manufacturing/ Process Engineering: Candidate shall perform Time Study, Motion Study, Work Sampling, and Work Measurement, and ensure effective Line Balancing in accordance with Takt Time requirements. Conduct micro-motion studies to analyze operator activities and identify value-adding, non-value-adding, and waste elements to support process optimization and efficiency improvement. Drive waste elimination and minimize non-value-adding activities through the implementation of Kaizen initiatives and automation solutions. Providing in-house training (part measurement and gauging, making tooling decision, responding to machine malfunctions, machine setting, documentation & win) and implementing KAIZEN. 5s implementation on shop floor to increased productivity and minimal wastage in and around the workplace. Analysis of customer complaints, initiation and implementation of corrective & preventive actions. Undertaking regular inspections to prevent accidents and adhere to safety norms. OEE monitoring 4. New Product Introduction (NPI): Supplier Selection & Order Release for Plant Machinery, Capacity Up gradation & New Technology Feasibility check for new development models Coordinates with related department for planning, control & completion of engineering project by personally Knowledge to create FMEA,PPAP and APQP. Line layout design and machine commissioning. Line balancing and bottleneck improvement. 5. Lean & Continuous Improvement: Implement Lean Manufacturing, 5S, Kaizen, and Six Sigma practices across the plant. Drive continuous improvement projects to enhance throughput and reduce cycle time, waste, and cost. Interested candidate kindly share your updated resume on Kamal Malkani - kamal.malkani@threedis.com OR Call -8860637778.

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Drive Business Transformation solutions for clients for their retained and outsourced organizationCreating customer engaging solutions focusing on end-to-end transformation, resulting in Future Ready Operations Maintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes. Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertise Draw data and insights from client engagement, industry, and business process expertise Develop comprehensive end-to-end Value Stream Maps and Customer Journey Maps to visualize current-state processes, identify pain points, and uncover opportunities for improvement, automation, and enhance customer experience across the insurance value chain Engage with senior client leadership to co-create the Transformation Roadmap, define the Target Operating Model (TOM), and identify opportunities to optimize tactical value while aligning transformation initiatives with strategic business objectives, Engage with clients on driving Agentic and Automation as a strategic enabler and conveying the components of RPA & Cognition (AI/ML), ecosystem around organization structure, governance model, RACI matrix, roles required, evaluation matrix for processes and enabling integration with BPM, platforms and other point solutions. Conduct due diligence exercises and serve as a trusted advisor to internal and external stakeholders in designing and building a robust ecosystem for data mining, process intelligence, and transformation enablement. Possess a strong understanding of commercial models for transformation proposalsGenerate a strong pipeline of Business Transformation opportunities across processes aligned with strategic business priorities. Ensure timely and high-quality support for customer engagements, RFX responses, and solution proposals in collaboration with sales, delivery, and capability teams. Drive consistent adoption and measurable movement of transformation assets and the Client Value Meter across all accounts to demonstrate ongoing value realization. Achieve productivity improvement and working capital optimization within captive centers and retained client organization through targeted transformation initiatives. Track and deliver tangible business outcomes (e.g., cost reduction, cycle time improvement, accuracy gains, enhanced customer experience) for transformation engagements. What are we looking for Maintain high stakeholder satisfaction scores by building trust with client leadership and internal teams through proactive engagement and value delivery. Lead the institutionalization of best practices, reusable assets, and transformation frameworksacross accounts to enable scalable impact. Collaborate with cross-functional teams (e.g., Digital, Analytics, Operations) to co-create solutionsthat integrate technology and process excellence. Measure and report ROI and success metrics of transformation programs through dashboards, case studies, and value realization frameworks.Bachelors degree in engineering, Business Administration, Finance, or a related field 1518+ years of proven experience in Operations Transformation, Consulting, and Digital Transformation within the Insurance domain, specifically in Underwriting, Claims, and Risk Assessment functions. Prior experience in a Operations Excellence environment, engaging directly with C-level stakeholders, with a strong focus on billability, strategic outcomes, and value realization. Lean Six Sigma Black Belt certification is mandatory, with hands-on experience using Minitab and a portfolio of successfully completed transformation projects demonstrating statistical Roles and Responsibilities: We are looking for Thought Leaders with hands experience and sound understanding of:o UW business including upstream and downstream processes o Claims management processes and the impact on it from upstream processes o Strong ERP functional skills with an understanding of Insurance Domain Strong experience in Value Stream mapping, customer Journey mapping. Should have an end-to end problem-solving approach Ability to identify automation/improvement opportunities and create automation/transformation roadmap, govern and manage end to end Well versed with Industry proven technologies & leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions Should have delivered mid/large scale end-end Process Transformation projects for global clients Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project. Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes People management skills to manage large transformation Teams Qualification Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accentures Business Transformation team is the driver of Digital & Process transformation with a focus on technology and domain led innovative solutions to drive significant business outcomes for our clients Lead end-to-end process transformation initiatives within the Insurance domain by identifying opportunities for eliminating waste and reducing variation through the application of Lean and Six Sigma methodologies. Demonstrate hands-on expertise with Minitab for statistical analysis and process improvement. The focus is to power the Reinvented Operations journey by combining data, technology, people, and intelligence to enable decision-making, drive agility and unlock business outcomes at speed and scaleThe team has expanded significantly over the last couple of years and adding new solutions and emerging technologies in its umbrella of services and we are looking for dynamic leaders who think out of the box while seamlessly working with cross-functional teams . Responsible for managing the Insurance UW and Claims TransformationDrive Business Transformation solutions for clients for their retained and outsourced organizationCreating customer engaging solutions focusing on end-to-end transformation, resulting in Future Ready OperationsMaintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes.Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertiseDraw data and insights from client engagement, industry, and business process expertiseDevelop comprehensive end-to-end Value Stream Maps and Customer Journey Maps to visualize current-state processes, identify pain points, and uncover opportunities for improvement, automation, and enhance customer experience across the insurance value chain What are we looking for Engage with senior client leadership to co-create the Transformation Roadmap, define the Target Operating Model (TOM), and identify opportunities to optimize tactical value while aligning transformation initiatives with strategic business objectives Engage with clients on driving Agentic and Automation as a strategic enabler and conveying the components of RPA & Cognition (AI/ML), ecosystem around organization structure, governance model, RACI matrix, roles required, evaluation matrix for processes and enabling integration with BPM, platforms and other point solutionsConduct due diligence exercises and serve as a trusted advisor to internal and external stakeholders in designing and building a robust ecosystem for data mining, process intelligence, and transformation enablement. Drive work orchestration by enabling Intelligent Insurance Operations through flexible operating models, automation, and an agile, digitally empowered workforce. Solutioning process improvements and transformations in Insurance Operations while working with multiple teams within Accentures digital eco system and partners and bringing them to life in demos & innovations labsBachelors degree in engineering, Business Administration, Finance, or a related field 1518+ years of proven experience in Operations Transformation, Consulting, and Digital Transformation within the Insurance domain, specifically in Underwriting, Claims, and Risk Assessment functions. Prior experience in a Operations Excellence environment, engaging directly with C-level stakeholders, with a strong focus on billability, strategic outcomes, and value realization. Lean Six Sigma Black Belt certification is mandatory, with hands-on experience using Minitab and a portfolio of successfully completed transformation projects demonstrating statistical and analytical rigor Roles and Responsibilities: We are looking for Thought Leaders with hands experience and sound understanding of:UW business including upstream and downstream processes, Claims management processes and the impact on it from upstream processes, Strong ERP functional skills with an understanding of Insurance DomainStrong experience in Value Stream mapping, customer Journey mapping. Should have an end-to end problem-solving approach Ability to identify automation/improvement opportunities and create automation/transformation roadmap, govern and manage end to endWell versed with Industry proven technologies & leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions Should have delivered mid/large scale end-end Process Transformation projects for global clients Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes People management skills to manage large transformation Teams. Qualification Any Graduation

Your Role and Responsibilities : Oversee and manage all intercompany transactions, ensuring compliance with company policies and accounting standards. Coordinate with global finance teams to reconcile intercompany balances and resolve discrepancies. Blackline AdministrationServe as the primary administrator for Blackline software, managing user access, configuration, and maintenance. Develop and maintain intercompany reconciliation templates and processes within Blackline. Provide training and support to finance teams on Blackline functionalities and best practices. Month-End CloseAssist with month-end close activities related to intercompany transactions, including preparing and posting journal entries. Ensure timely and accurate intercompany reconciliations and settlements. Compliance and ReportingEnsure compliance with internal controls, policies, and procedures related to intercompany transactions. Prepare intercompany reports and analyses for management review. Continuous ImprovementIdentify opportunities for process improvements and automation within intercompany accounting and Blackline usage. Collaborate with IT and finance teams to implement enhancements and resolve system issues Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Oversee and manage all intercompany transactions, ensuring compliance with company policies and accounting standards. Coordinate with global finance teams to reconcile intercompany balances and resolve discrepancies. Blackline AdministrationServe as the primary administrator for Blackline software, managing user access, configuration, and maintenance

We are seeking a highly experienced and driven Global Process Owner to lead the transformation of our Order to Cash (O2C) processes within our finance and accounting function. The successful candidate will be responsible for driving the analysis, design, and implementation of process improvements across multiple business divisions and regions, including the Americas, EMEA, and APAC. This role requires a strong leader who can influence, and impact work delivered from multiple centers across US and Chennai, India, and collaborate with multiple senior stakeholders at the client end. Lead the transformation of the O2C process, focusing on optimizing efficiency, reducing costs, and enhancing customer satisfaction. Collaborate with cross-functional teams to identify areas of improvement and develop strategic plans to achieve process excellence. Develop and implement global standards, policies, and procedures for the O2C process, ensuring compliance with financial regulations and industry best practices. Work closely with senior stakeholders to understand their requirements and ensure that the O2C process meets their needs. Apply experience with large scale SAP S/4HANA migration to identify potential risks and its process impact Contextualize Order to Cash processes such as collections, dispute resolution, etc. such that it highlights root causes for resolution. Analyze different reports to infer impact on the processes and underlying dependencies. Articulate insights and recommendations to different sets of stakeholders, including business and technical audiences. Drive the analysis and implementation of technology solutions to enhance the O2C process, including automation and AI Monitor and report on key performance indicators (KPIs) to measure the success of process improvements and identify areas for further enhancement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s degree in finance, Accounting, or a related field; MBA or relevant postgraduate qualification preferred. Minimum 10 years of experience in finance and accounting, with a focus on O2C processes. Proven experience in leading and managing global process improvement initiatives, preferably in FMCG industry. Strong knowledge of Order to cash / AR management including SOX, and industry best practices. Preferred technical and professional experience Excellent leadership and management skills, with experience in managing cross-functional teams. Strong communication and collaboration skills, with the ability to influence and impact stakeholders at all levels. Strong analytical and problem-solving skills, with experience in data analysis and interpretation. Proficiency in MS Office, particularly Excel, and experience with financial systems – SAP Ability to travel as needed, up to 20% of the time.

Perform a variety of accounting reconciliation functions to report financial information in accurate and timely manner. Follow-up with banks and lines of business at client-end for closure of accounting open items. Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements. Job Responsibiliti es 1. Analyze, validate and process transactions as per Desktop procedures (L3 & L4). 2. Reconcile bank to ledger transactions for all accounts. 3. Analyze and research all discrepancies in various applications tools. 4. Investigate and resolve outstanding items. 5. Follow-up with banks and other internal customers for closure of open items and provide back-up for all discrepancies. 6. Prepare basic financial reports. 7. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures. 8. Ensure that the assigned targets are met in accordance with SLA and Internal standards. 9. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence. 10. Ensure adherence to established attendance schedules. Knowledge, Skills and Abilities Education Graduate in Accounting / Commerce / Business Administration with at least 15 years of education. Experience Minimum six months of work experience in a related field is required. Experience in Insurance organizations, Banks shall be preferred. Fresher college graduates can be considered. Knowledge and skills (general and technical) Good computer navigation skills Good keyboarding speed Good knowledge of complete MS Office suite Knowledge about the Insurance industry in US Knowledge about US Culture Knowledge of Accounting principles Proficiency in English Communication skills - should be able to read, interpret business documents. Good oral/written communication Analytical and interpersonal skills Escalate issues if required Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability Ability to work successfully in production driven environment Adaptability to change Ability to work on routine/standa rdized transactions Self-disciplin ed and result oriented Ability to multi task Ability to work effectively as part of a team

We are looking for a proactive and driven Senior Engineer - Hardware Installation and Process Excellence to support and scale our global warehouse automation installation projects. This role will play a key part in standardizing processes , driving operational clarity , and coordinating cross-functional efforts from planning through successful go-lives. The ideal candidate is highly structured, process-oriented, and capable of managing technical and human aspects of installations. Key Responsibilities: Installation Planning: Set up detailed plans for upcoming warehouse automation installations globally. Define installation milestones, resource requirements, and effort estimations. Track and monitor installation KPIs and execution health. Cross-Functional Coordination: Collaborate with engineering, product, procurement, and solution design teams to bring clarity to Bill of Materials (BoM), scope of supply, and finalized solution for the installation team. Ensure installation readiness by validating site documentation and kit readiness. Process Standardization & Improvement: Identify improvement opportunities across solution design, pre-installation readiness, and commissioning processes. Lead initiatives to standardize installation SOPs across regions. Develop knowledge-sharing frameworks and onboarding support for new team members. Vendor Interaction & Pre-Installation Trials: Travel to vendor locations to conduct hardware and BoM-level trials. Provide structured feedback for design improvement and validate component readiness. Document SOPs and best practices to ensure smoother on-site installations. On-Site Support: Travel to domestic and international sites to support live installations. Work with site leads to resolve on-ground challenges and ensure smooth ramp-up. Capture learnings and feed them back into the global installation playbook. Preferred Qualifications: Bachelor s degree in Mechanical, Robotics Engineering, Operations, or equivalent. 4-6 years of experience in industrial automation, warehouse logistics, or capital equipment deployment. Proven experience in cross-functional coordination and process mapping. Strong analytical and planning skills. Knowledge of Project Management skills. Comfortable with tools like MS Project, Jira, Google Sheet, Confluence, and Visio.

Role title Assistant Manager /Deputy Manager Service Excellence Job Summary Global Delivery Services (GDS) is a driving force behind EYs globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects. Accountabilities Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology Monitor & communicate the efficiency savings accrued from continuous improvement initiatives Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required Engage with Transitions team on identifying & scoping of process solutions Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc. Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship Manage multiple projects and initiatives independenty As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Track project performance, specifically to analyze the successful completion of short and long-term goals Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts. Working experience on DAX functions in Power BI Automation using expertise in VBA Macros Automation using MS - Power Platforms Deploys consulting best practice, knowledge and techniques when undertaking work Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions Required experience: Experience (overall work experience in range of 6-12 years). Experiencedprofessional in executing process improvement initiatives and mentoring of projects Experienced professional with work experience in transformations/re-engineering. Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology Technical skills requirements - Proficient in MS Word & MS Power platform Additional skills requirements- Any project management certifications like PMP etc. Excellent stakeholder management skills Excellent communication & presentation skills Ability to work with minimal supervision Evidence of influencing and change management skills Working experience in MIS, data crunching/data analysis, reporting and MicrosoftPowerpoint. • Working experience on Power BI and VBA projects. • Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc. • Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access Competencies/ skills Excellent written and verbal communication skills Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes) strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills. Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity Six Sigma GB/BB Experience in data mining and exploratory data analysis Other skills (Good to have) Exposure to Agile frmaeworks, values and principles Exposure on Robotics Process Automation and any other transformation tools will be an added advantage. Understanding of Alteryx and Python/Machine learning Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams. Self-starter who can work independently, proactive, displays initiative and is a problem solver Skills on Sharepoint/Microsoft Flows Good Facilitator scheduling sessions and meetings Exposure in driving Quality Culture with in the organization Education B.Tech/Bcom/Mcom/ MBA/ICWA

Role title - Assistant Director Service Excellence Job Summary Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery. Key Role and Responsibilities As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization. Continuous Improvement and Transformation Assist in defining, adapt, and implement project management methodologies at service function level. Building efficiency pipeline through workshops and identify transformation projects. Help and assist business to implement CI and transformation projects through various methodologies including process reengineering. Run culture building program for the business. Sharing best practices across organization through a systematic program. Delivery Excellence Conducting timely process maturity assessments and helping business to define KPI. Hold effective governance with the business leaders Ensure RCA identified leading towards KPI Improvement. Extend metrics beyond GDS and work with the global teams to integrate KPIs Ensure to have all the methods documents are made available basis need. Capability Building Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in Creating a certification and accreditation framework and it’s roll out. Implement frameworks for talent development and capability building. Guide and assist team members to boost their professional growth and organizational contributions. Core Skills Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. Strong understanding of project and program management methodologies and quality management systems. Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units. Strategic thinking and problem-solving abilities. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and influencing skills to drive results and build relationships with business leaders. Proficient in metrics reporting, management, and governance. Bachelor's or Master's degree, preferably with an engineering or management background. Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. Over 14 years of experience in professional services or a related industry. Certification not mandatory, but any maturity model, process, and methods would be a bonus. Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries. Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person. Skills and attributes for success Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Process Engineering skill sets. Innovative mindset and ability to relevant models suiting to the context What we look for A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine, approachable, and capable of uniting a team to work collaboratively towards a shared vision. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Audit business processes , identify bottlenecks , plan improvements . Collaborate and facilitate business processes drafting . Do value stream mapping . Implement process excellence tools like 5S , TPM, KAIZEN, Standard Work , Six Sigma and champion agility and resilience . Capture lessons learned and Perform Root Cause Analysis for operation issues . Apt at using SAP and preparing MIS reports using power point. Carry out /Facilitate trainings on Lean manufacturing. Identify OFIs and carry out continual improvement projects in collaboration with various stakeholders. Carry out Time Motion studies . Measure Overall Equipment Effectiveness (OEE) and take measures to improve it . Taking care of day-to-day IMS implementation activities. Preparation monitoring for implementation of Standard Operating Procedures, Work Instructions Records. Monitoring patrolling for any changes in process and products. Perform Internal Audit, Process Audits. Preparing Training Modules of Basic subjects related to Quality Improvement. Understand the production processes and monitor the production process for deviations. Implementation of Quality Assurance and Control activities with close coordination with all the departments. Execution of Quality Management System activities according to the instructions of the MR. Responsible for Monitoring ensuring calibration of Testing Equipments. Awareness about Non-conformance, RCA, CAP. To Co-ordinate for half yearly CPR surveillance audit. Co-ordination for surveillance audits, Co-ordinating with notified bodies for quotes, testing audits Arrangements of cable sample documentation as per requirement, analysing compilation of test reports, Providing CE labels DOP, Verification of customer requirements for CPR compliance. Ensuring that FPC procedure is followed in compliance with EN 50575.

Qualification : Diploma/B.Tech Roles Responsibilities: 1.To understand the production process and identify the opportunity to best utilization of resources 2.To generate various MIS reports with clear metrics of shop[ floor performance Required Skills : Required good knowledge in various techniques tools to improve productivity

Role & responsibilities Safety Team members must adhere to all Health, Safety, and Environmental (HSE) principles established by the organization to ensure a safe working environment. Excellence Team members are responsible for updating procedures and documentation, including internal work instructions (WI) and standard operating procedures (SOP), especially during change management processes. They should ensure optimal use of equipment, maintain process stability, understand and follow troubleshooting guidelines, and contribute proactively to continuous learning and improvement initiatives. Key Performance Activities Team members should lead, participate in, and actively contribute to key projects such as cost reduction, yield improvement, Cpk enhancement, new product or process development, new machine qualification, production optimization, cycle time reduction, and new material evaluation or qualification. They are expected to achieve all departmental KPIs and support ad-hoc tasks as required. Quality Candidates must demonstrate a strong quality mindset. They should collaborate with cross-functional departmentssuch as Process, Production, Equipment, Quality, and Technologyto resolve quality issues and implement management decisions effectively. All changes must be managed properly to avoid quality issues. Other Responsibilities Team members should build and maintain strong working relationships across teams and provide necessary support as needed. Additional duties will be assigned based on departmental targets and the complexity of tasks. Preferred candidate profile Process Process Engineer Continuous Improvement Process Improvement If Interested then connect with shravani.m@genxhire.in OR 7710889351

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Role & responsibilities We are seeking a dynamic and results-oriented Strategic HR and Process Excellence Manager to lead human resource strategies and process improvement initiatives within our organization. The ideal candidate will have extensive experience managing over 200 white-collar employees and a proven track record of applying methodologies such as Six Sigma, 5S, and Total Quality Management (TQM) to drive operational efficiency and workforce engagement. Key Responsibilities Strategic HR Management Develop and implement HR strategies that align with business goals to drive organizational success. Oversee workforce planning, talent acquisition, and retention initiatives for white-collar employees. Design and execute employee engagement, development, and performance management programs. Ensure compliance with employment laws, regulations, and organizational policies. Foster a culture of collaboration, innovation, and continuous improvement across teams. Process Excellence and Operational Improvement Lead process improvement projects utilizing Six Sigma, 5S, and TQM methodologies. Identify inefficiencies and recommend solutions to enhance HR processes and workflows. Champion a culture of continuous improvement through employee training and development programs. Collaborate with cross-functional teams to optimize resource allocation and improve productivity. Implement key performance indicators (KPIs) to track and measure the success of HR and operational initiatives. Leadership and Change Management Act as a change agent to drive transformation initiatives across the organization. Provide guidance and coaching to HR and operational teams to enhance their effectiveness. Build and maintain strong relationships with senior leadership and other stakeholders to ensure alignment of HR and process excellence strategies. Qualifications and Skills Education Bachelors degree in Human Resources, Business Administration, or a related field (Masters degree preferred). Preferred candidate profile Minimum of 20 years of HR management experience, with a focus on managing over 200 white-collar employees. Proven expertise in process improvement techniques such as Six Sigma (Green or Black Belt certification preferred), 5S, and TQM. Textiles Industries Experience may added advantage Skills and Competencies Strong leadership and project management skills. Excellent analytical and problem-solving capabilities. Exceptional communication and interpersonal skills. Proficiency in HR technology platforms and process mapping tools. Ability to manage complex projects and drive results in a fast-paced environment. Why Join Us? Be part of a forward-thinking organization that values innovation and excellence. Lead initiatives that have a direct impact on the organizations success and growth. Collaborate with a team of talented professionals in a supportive work environment.

Working Section: Granulation, Compression, Coating and Encapsulation Comply with all cGMP, GxP and any other applicable regulatory requirement, including EH&S requirements. Complete training on relevant SOPs and develop an understanding of the activities to be conducted prior to undertaking any task. Conduct all tasks/activities as per the applicable SOPs. Report any difficulty or deviation in following the procedure/instruction to immediate supervisor/managers. Report any quality concern or suggestion for improvement to supervisors/ managers. Manufacturing / processing of batches of assigned products under supervision as per instructions given in the BMR. Handling and movement of raw material, bulk, semi-finished and finished goods. Operation, washing and cleaning of equipment s and accessories used in related production activities as per respective SOP. Up-keeping area and machines as per GMP requirements. To Support Quality Management Systems and to report any discrepancy, abnormity, non-conformance or any incidence observed to the Department Head and QA Head. Receipt of RM and PM from Warehouse and ensuring overall cleanliness of areas. Doing operations as per the SOPs and BMR with online recording in respective documents as applicable. To ensure self-hygiene before entering in the production area and follow all the other rules & regulation set by HR department. Performing in-process checks as per respective BMR and recording of results of in respective documents as applicable. To fulfil the training need as per current needs with respect to cGMP, Job, safety, health & Hygiene by attending the training programmes. Cost effectiveness in production operation by controlling overtime, revenue expenses and achieving standard yield. Critically monitoring of the environmental conditions with a view to meet the standards mentioned in BMR and SOP. Ensure calibration and preventive maintenance of manufacturing equipment and instruments as per approved schedule and the results of same meeting the standards. To perform line clearance activity during batch to batch and product to product change over and ensure the compliance as per SOP. Issuance, retrieval and destruction of dies and punches, product dedicated bags and sieves, silicon sleeves, pipes, hose pipes and screens. To ensure the audit compliance. Trouble-shooting: To attend the problems of machine and process as and when necessary. Any other assignment allocated by production Head. To attend required cGMP/ On Job /Functional training activities as per planner. Education Diploma in Pharmacy Others in Pharmacy Competencies Innovation & Creativity Result Orientation Collaboration Customer Centricity Developing Talent Stakeholder Management Strategic Agility Process Excellence