920 Process Excellence Jobs - Page 27

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Account ReconciliationsAccounts Payable ProcessingAccounts Receivable (AR)Process ImprovementsRecord To Report (R2R)Adaptable and flexibleAbility to perform under pressureResults orientationStrong analytical skillsAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description: The jobholder is responsible to manage, the implementation, and the maintenance of process excellence and continuous improvement engagements across the organization. Also liaise with a range of internal stakeholders across different department and locations involving them to participate and deliver to the CI initiatives other initiative/implementations as needed per the business requirements. This will be an individual contributing role and strong domain expertise is preferred. Main Responsibilities: - Review status on the CI implementation and drive initiatives as needed - Track, analyse and find out internal efficiency by analysing operations KPIs default - Analysis, track and figure fully the quality standards of the customers satisfaction drop and enhancements recommendations - Contact, check and know the reasons of customers leaving reasons and act as the voice of the customer. - Drive and lead the quality metrics as a target for different processes. - Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to implement metric improvement projects - Implementing Lean programs, Kaizen programs across the programs - Maintain reporting timelines and targets to ensure efficiency - Support and asses process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS). - Process mapping and identifying nonvalue add steps to create lean and agile processes - Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects - Responsible for working with the clients Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. - Act as customers key contact and guide them through the analysis process and become their trusted advisor on process improvement. - Strengthen and enhance internal and external processes to make them more efficient and effective by identify process improvement/re-engineering opportunities - Supervise and Work on process improvements through quality initiatives and Six Sigma methodology. - Mentor and develop the team including regular performance reviews and appraisals if aligned - Manage, supervise Process Improvement and Adherence, Process Standardization - Ensure key issues related to process is reported and corrective action are taken. - Manage and lead Coaching/ imparting skills to on quality tools, six-sigma, lean, Kaizen/Trainings for team on developmental activities. - Ensure continuous monitoring of trends in the market and provide advice to leadership on potential initiatives - Maintain confidentiality in all matters related to work and information. - Perform any other duties assigned to him/her related to the nature of the work Analysis and Feedback: - Research to create value added / proactive proposals for prospective/existing customers. - Benchmarking performance of existing customers vis--vis competition - Conduct interactive workshops for employees on quality tools and generate process improvement ideas - Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes - Participate in the development of new offerings and innovation in the automation space Reporting & Administration: - Share progress on Improvement initiatives with leadership team and other Ops/Client stakeholders - Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements - Spread awareness around practices such as Business Process Re-engineering, Digital Transformation, Automation etc. via workshops, sessions and other activities Qualification: - Bachelor’s degree in business administration, Quality Assurance or any related field - Master’s degree is a plus - Relevant Professional Certification (CIA, six sigma, Lean sigma, business analytics, COPC, etc.) is preferable. - Six Sigma certification BB is a must along with minimum experience of successfully delivering 7-10 high impacting six-sigma projects

Skills Required : Process Excellence, Automation, Stakeholder Management, Program Management, Analytics Education/Qualification : Graduate Desirable Skills : Lean Six Sigma, Customer Interfacing, CRM Strategy, Customer Experience Management Years Of Exp : 5 to 8 Years

Experience 14+ Yrs in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Knowledge of Quality Monitoring process and system Experience in Building Quality programs independently within Supply chain function Experience in Conceiving, developing and deploying Customized Quality management programs Good knowledge in MS-Office (excel etc.) Knowledge and ability to use data in order to generate, analyze and present information and insight Preferred Certifications in Six Sigma. Quality management Certification from Recognized Institutions Good Communication and analytical skills Roles & Responsibilities Lead Quality Assurance and Quality functions, ensuring compliance with global regulatory standards. Develop Strong governance Structure and operational mechanisms to embed quality as part of the BAU deliverables. Develop Quality as a Service Enablement area supporting seamless operations. Manage CAPA processes and statistical training for team members. Develop and maintain quality systems supporting design, production, testing, and regulatory compliance Support and lead internal, customer audits. Guide root cause investigations and resolution of quality issue Monitor transactional process quality and provide feedback for Procurement and Sourcing business processes Perform quality checks and provide feedback to the buyers/ analysts/ Senior buyers by maintaining quality standards as per quality plan Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Continuous Improvement: Ability to engage in quality orientation for sustained continuous improvement in processes and systems

Experience 11-14 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Subject Matter Expert on Sourcing & Procurement Processes Proven experience in implementation of transformation initiative Expert in program management Understanding of leading technology solutions in relevant areas and change management requirements Good communication and analytical skills Excellent client relationship management skills Roles & Responsibilities Lead End-to-End Process Optimization and Continuous improvements Understanding of as-is process and identify improvement opportunities and ensure implementation of best practices Work with client business, other stakeholders, category management and Operations team to ensure implementation of transformation initiatives Keeping track of improvements and refine initiative/implementation plan Ensure adoption of transformation initiatives across regions and business Attend regular meetings with business and operations team

Skills Required : Operations, Operations Management, Process Excellence, Data Analysis Education/Qualification : Bachelors degree in Engineering, Operations or any related fields.

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from US, India, and the Philippines, and our 25,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Experience Required : 10+ years Designation : Consultant (Equivalent to Deputy Manager) Job Location : Ambattur Estate, Chennai Job Type : Full time Certification required : Black Belt Core Skills: Self-starter capable to taking self-initiative and working with minimal direction and support. Research Business Units and Functions: Working closely with functional leads/managers of various business units to deep dive into the day to day operational work across various magazine clusters/business units to provide a centralized approach Resource Understanding: Identify and provide preliminary costs and timelines of potential options as well as the time commitment required by both business unit leads and management Business process assessment and Re-engineering: Operationalizing different stages of project execution including Kick-off, Stakeholder consultation, Business Unit/Functional Blueprinting, Realization, Documentation and Project closure Documentation: Preparing PEx dashboards/newsletter, Process documents, Process Excellence health card and Quality Training materials for various processes in the team Process materials: Advice on how company can work on automating documentation and review SOPs to identify waste and come with new process lifecycle Controls: Develop controls to avoid any financial impact or any errors, ensuring calibration of processes for audits Quality: Complete ownership of process compliance to quality standards (ISO, SOX etc.) Audits: Design Sampling Strategy and regular process quality check audits with Operations team Tracking progress and errors: Complete ownership of customer comebacks for teams and identify opportunities to track errors for each process related activity Training: Drive best practice/idea sharing, and train team on various quality methodology Financial Impact: Identify savings to the company through various projects / Standardization of process. External Facing Description: Consultant (Deputy Manager) Business excellence Evaluate, investigate and resolve compliance issues/concerns within the organization Should have worked on process mapping, implementation, automation Should have successfully completed improvement projects from start to completion using six sigma, lean, quality improvement tools. Excellent oral and written communication skills as well as excellent presentation skills Excellent MS-Office skills with PowerPoint, Excel, Word. Interested candidates with the above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager / Senior M anager / Black Belt - Le an Digital Transformation. This role is to provide Process Excellence & Transformation support to Genpact businesses, which support respective global clients. This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders. Responsibilities Ops risk identification and mitigation - Targeted focus on process management within control limits Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included) Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization Initiating and leading projects that improve end-to-end processes Setting, validating , and auditing measurement systems to deliver business impact Building Process Excellence and Digital culture in the team Driving productivity and process improvement projects aligned with business initiatives Supporting Transition teams in volume analysis, metric base lining and target setting for new processes Driving Standardization and Global Best Practices within the organizatio n Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes Fulfilling the requirements and Achieve BB Certification within 18-24 months Qualifications we seek in you! Minimum Qualifications University graduate Excellent Project Management experience - Designing and driving small to large scale improvement & transformation projects Excellent Problem Solving & Analytical bent of mindset Lean & Green Belt Trained, Tested, Certified Good knowledge on Automation + Robotics + Other digital technologies Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization - excellent Communication Skills Ability to work independently with a sense of urgency Critical thinking & accountability Good Leadership, consultative & partnering skills required Openness to new ideas and diverse cultures Relevant experience in the design, implementation, and administration of Digital transformation projects Preferred Qualifications/Skills D omain SME Preferred - Contact Centre Operations - Good Insurance and F&A background would be an advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Upsprimarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPsCOPs) - for the issuance ,endorsement, Banking operations etc Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Upsprimarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPsCOPs) - for the issuance ,endorsement, Banking operations etc Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers

Experience 8 to 12 Yrs in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Knowledge of Quality Monitoring process and system Experience in Building Quality programs independently within Supply chain function Experience in Conceiving, developing and deploying Customized Quality management programs Good knowledge in MS-Office (excel etc.) Knowledge and ability to use data in order to generate, analyze and present information and insight Preferred Certifications in Six Sigma. Quality management Certification from Recognized Institutions Good Communication and analytical skills Roles & Responsibilities Lead Quality Assurance and Quality functions, ensuring compliance with global regulatory standards. Develop Strong governance Structure and operational mechanisms to embed quality as part of the BAU deliverables. Develop Quality as a Service Enablement area supporting seamless operations. Manage CAPA processes and statistical training for team members. Develop and maintain quality systems supporting design, production, testing, and regulatory compliance Support and lead internal, customer audits. Guide root cause investigations and resolution of quality issue Monitor transactional process quality and provide feedback for Procurement and Sourcing business processes Perform quality checks and provide feedback to the buyers/ analysts/ Senior buyers by maintaining quality standards as per quality plan Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Continuous Improvement: Ability to engage in quality orientation for sustained continuous improvement in processes and systems

Business unit: Finance The GSR/IG Operations team manages billing and settlement operations for Group Services & Recoveries, group cost allocation and recoveries, and other intercompany product transfers and recoveries. The GSR/IG team is undergoing a transformation, becoming an agile and evolving organization aligned with multi-dimensional business growth, including Renewables & Energy Solutions, the EV business, and changing business needs across Shell businesses. The Process excellence Advisor is responsible for delivering global integrated process design and architecture, optimizing system enablers in line with strategic objectives, business needs, external digital developments, and legal/fiscal requirements while working with multiple support teams. This role offers an excellent opportunity for a highly motivated individual who takes pride in enabling world-class global business process management and process design/architecture for high-performing operations, fit for the future. This includes leading strategic change discussions with senior leaders in line with process visions. Principal Accountabilities The Process excellence Advisor provides strategic direction and direct/indirect leadership to a team of diverse experts in delivering high-quality process design for intercompany billing and settlement processes. This includes a robust control framework and compliance assurance across the IT landscape, applying meaningful external insights and ESSA (eliminate, simplify, standardize, and automate) principles, and ensuring sustainable knowledge management. Key responsibilities include: Business process management covering process design, process improvement, process innovation, and performance. Providing strategic direction, design expertise, and delivering transformational change to the process, including providing process design expertise in formulating process strategic plans. Offering consultancy in formulating business processes and procedures where applicable. Overseeing the process IT/system landscape, owning relevant business applications, and coordinating on standards and technical developments. Delivering robust process risk mitigation via controls and compliance framework and embedding it in the process. Owning and maintaining quality process documentation that conforms to company/industry standards. Delivering process governance, advising Process Owners on maintaining design integrity and authorizing changes. Education and Experience Education: Masters degree in accounting, Finance, Business/Commercial. Experience: Minimum of 15 years of recent experience in Process Owner/Excellence, Business Process Management, Process Architecture. Certifications: Project Management, Continuous Improvement, or Business Process Transformation and Management certifications. SAP (ECC6 and S4) (FI/SD module). Personal Skills and Competencies Strong knowledge and a keen understanding of OTC and PGS processes. Strong understanding of Risk Management, including Sarbanes-Oxley compliance. Ability to operate effectively at both strategic and tactical levels. Ability to understand business objectives and connect them to process designs. Strong interpersonal and communication skills, with the ability to work constructively and collaboratively with a variety of people and groups. Strong people management skills to lead and drive direct or indirect teams.

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Who we are The opportunity To lead and embed a culture of operational excellence across our global HR shared services organization. This role will be pivotal in identifying improvement opportunities, optimizing HR Processes, and driving end to end efficiency, standardization, and transformation aligned with business objectives. How you ll spend your day Process Optimization: Facilitate VSM/Kaizen events, streamline processes to eliminate waste, improve efficiency, and enhance overall performance. Drive Continuous Improvement projects at org level Collaborate with Functional teams to drive automations/BOTs Initiate, Drive NPS/PSQI Surveys and actions to improve the engagement scores/Customer experience Performance Metrics: Define and monitor performance metrics. Develop metrics that are relevant and measurable on a global scale, considering variations in business needs, customer expectations, and regional priorities Best Practices Sharing: Facilitate the sharing of best practices. Establish mechanisms for sharing successful Lean practices and lessons learned across diverse regions within the organization Initiate & drive several Lean Six Sigma practices to encourage people participation in continuous improvement, build OpEx mindset in HRSS, thus improving the lean maturity of the HRSS teams Develop and drive a global CI roadmap for HR Shared Services aligned with enterprise goals Manage and execute complex, cross-regional CI projects using Lean, Six Sigma, and Agile methodologies Identify gaps and inefficiencies across key HR processes (e. g. , onboarding, payroll, employee data, case management), and implement scalable solutions Promote CI mindset and practices across teams through coaching, training, and change enablement Leverage KPIs, VOC, and analytics to diagnose root causes, measure impact, and continuously monitor improvements Stakeholder Engagement: Partner with HR leaders, IT, Compliance, and regional teams to align priorities and ensure adoption of solutions Governance & Reporting: Establish governance mechanisms to track project benefits, milestones, and risk mitigations Your experience and qualifications 10+ years of experience in HR Shared Services or Global Business Services field HR, with at least 5 years in CI or Operational Excellence roles University education in Finance/Science/Engineering is required Certified Lean Six Sigma Black Belt/Lean Expert and practical application knowledge Preferred Project Management Professional (PMP) certification Influencing and negotiation skills - Ability to get the work done with different level of stakeholders Fluent verbal and written communication in English Experience in a multinational firm or within GBS (Global Business Services) is preferred Hands-on and proactive; strong organizational skills Global mindset and ability to work across cultures and time zones Passion for continuous improvement, innovation, and employee experience Hands-on leadership style with a bias for action and outcomes Excellent analytical, facilitation, and communication skill Demonstrated ability to drive stakeholder alignment, influence leadership, and manage change in a matrixed environment Head of HR Process Excellence The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner. Teva s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Tevas global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Job Description Conduct monthly MIS and variance analysis. Lead budgeting and MTP forecasting activities. Prepare profitability estimates to guide financial decisions. Develop presentations for management review. Perform cost analysis and identify opportunities for cost reduction or savings. Analyze margins and assess the impact of changes in price and cost. Prepare business cases and propose key financial metrics to support decisive decision-making. Work Experience 8 - 10 years of experience Education Post Graduation in Chartered Accountancy Competencies Developing Talent Result Orientation Customer Centricity Strategic Agility Process Excellence Innovation & Creativity Stakeholder Management Collaboration

SENIOR LEASE ABSTRACTION ANALYST Position Overview: Were looking for a Senior Lease Abstraction Analyst to drive excellence in our lease management operations. Key Responsibilities: Lease Abstraction Youll manage complex lease abstraction documents, maintaining high accuracy standards while mentoring team members. Your expertise will be crucial in developing best practices and ensuring compliance with industry standards. Quality control reviews will be a significant part of your daily responsibilities, where youll need to maintain our 99%+ accuracy benchmark. Process Excellence & Innovation Your role involves identifying and implementing process improvements that enhance efficiency and reduce costs. Youll analyze workflows, standardize procedures, and explore automation opportunities. Well rely on your analytical skills to conduct performance studies and recommend strategic improvements that align with our organizational goals. Stakeholder Collaboration Youll work closely with FOAA, Lease Administration, and Technology teams to ensure seamless operations. Building strong relationships with stakeholders and facilitating cross-functional solutions will be key to success in this role. Youll need to communicate effectively across all levels and lead process improvement initiatives. Required Qualifications: 3.5 years of lease abstraction experience 1+ years in a senior analyst role Strong knowledge of commercial and retail lease structures Expertise in lease administration software Advanced analytical and problem-solving skills Excellence in project management Technical Proficiency: You should be highly skilled in lease management systems and advanced Excel functions. Experience with process improvement methodologies and automation tools is essential. Strong documentation abilities will help you create and maintain standard operating procedures. What Success Looks Like: Consistent achievement of SLA targets Reduction in processing time and errors Implementation of effective process improvements Strong team collaboration and mentorship High stakeholder satisfaction Work Environment: Join our fast-paced, results-driven team where continuous learning is encouraged. This role offers an excellent opportunity to make a significant impact on our lease abstraction operations while developing your skills and driving organizational excellence. SENIOR LEASE ABSTRACTION ANALYST Position Overview: Were looking for a Senior Lease Abstraction Analyst to drive excellence in our lease management operations. Key Responsibilities: Lease Abstraction Youll manage complex lease abstraction documents, maintaining high accuracy standards while mentoring team members. Your expertise will be crucial in developing best practices and ensuring compliance with industry standards. Quality control reviews will be a significant part of your daily responsibilities, where youll need to maintain our 99%+ accuracy benchmark. Process Excellence & Innovation Your role involves identifying and implementing process improvements that enhance efficiency and reduce costs. Youll analyze workflows, standardize procedures, and explore automation opportunities. Well rely on your analytical skills to conduct performance studies and recommend strategic improvements that align with our organizational goals. Stakeholder Collaboration Youll work closely with FOAA, Lease Administration, and Technology teams to ensure seamless operations. Building strong relationships with stakeholders and facilitating cross-functional solutions will be key to success in this role. Youll need to communicate effectively across all levels and lead process improvement initiatives. Required Qualifications: 3.5 years of lease abstraction experience 1+ years in a senior analyst role Strong knowledge of commercial and retail lease structures Expertise in lease administration software Advanced analytical and problem-solving skills Excellence in project management Technical Proficiency: You should be highly skilled in lease management systems and advanced Excel functions. Experience with process improvement methodologies and automation tools is essential. Strong documentation abilities will help you create and maintain standard operating procedures. What Success Looks Like: Consistent achievement of SLA targets Reduction in processing time and errors Implementation of effective process improvements Strong team collaboration and mentorship High stakeholder satisfaction Work Environment: Join our fast-paced, results-driven team where continuous learning is encouraged. This role offers an excellent opportunity to make a significant impact on our lease abstraction operations while developing your skills and driving organizational excellence. Bachelors degree in accounting and commerce (B. Com) Knowledge of Excel at an advanced level Experience with Microsoft Office products and applications 5+ years of lease abstraction process experience

Are you passionate about delivering seamless international mobility experiences? Do you thrive in a dynamic environment where process excellence and stakeholder collaboration are key? We re looking for a Global Mobility Advisor to: Support the delivery of international assignment services across APAC, EMEA, and the Americas Coordinate with internal stakeholders and external vendors to manage the full assignee lifecycle, including new assignments, repatriations, and extensions Assist in preparing cost estimates, payroll inputs, and compliance documentation Analyze assignment data to identify trends, risks, and opportunities for improvement Ensure adherence to internal SOPs, process controls, and compliance protocols Contribute to process optimization initiatives and support technology-driven enhancements You ll be part of the Global Mobility team based in Pune. We manage cross-border assignments, international transfers and ensure a smooth, compliant, and efficient experience for our international assignees. As a Global Mobility Advisor, you ll play a key role in driving operational excellence and supporting our global workforce. We re a collaborative, high-performing team that values precision, empathy, and continuous learning every assignment is an opportunity to make a meaningful impact. 8-12+ years of relevant experience in Global Mobility, Assignment Management, or handling international transferees within large matrixed organizations, financial organization will be preferred but not mandatory. Detailed knowledge of managing International Assignments with an understanding of Immigration, local compliance, Taxes, and Social Security. Global exposure, mainly focused on APAC, EMEA, and Americas regions. Ability to work and coordinate across all functions locally and globally. Ensure processes and controls are aligned with established procedures (SOPs) and Process Matrix or protocols. Logical prioritization of tasks and work schedules. Ability to suggest potential improvements in productivity and efficiency in processes. Acumen for driving technology-related projects and enhancements. Strong analytical skills to collate data, draw inferences, and present recommendations along with action plans. Demonstrated experience in improvement and/or automation of processes. Ability to plan and organize, comfortable performing analysis of performance data, finding opportunities for improvement, and demonstrating impact over time. Experience handling senior employees across regions, with the ability to work across cultures and global teams. Self-starter and highly motivated individual.

Lead manufacturing operations with focus on operations excellence, process improvement etc. Review practices and align to six sigma methodologies Business Process Re-engineering Eliminate redundancies / Streamline processes Required Candidate profile B.tech / M.tech in Mechanical Engineering with min 15 yrs of exp in leading manufacturing operations of multiple units in FMCG sector Certified Six Sigma Kaizen implementation Job location is Kerala

Key Roles/Responsibilities: Should be able to deploy the practices across the sites/functions as per the corporate OE plan Ensure delivery of business process improvement initiatives through the implementation of predetermined/agreed synergies An expert in the use of Lean, ToC and Six Sigma tools & methodology. Coach and guide the users on utilizing these tools appropriately to implement projects and drive problem solving. Should be able to proactively identify obstacles and thus assist in the managing the projects. Facilitate Lean Six Sigma White Belt, Yellow Belt, Green Belt, and other OE training Programs across site to build a culture of continuous improvement . Develop & strategize excellence models relevant to the function & align to the corporate OE Model. Coaching & guiding function teams on excellence maturity models Drive and support corporate initiative like guidelines/policy creation and implementation at Global sites. Conduct data analytics and diagnostics to identify improvement opportunities in processes. Drive thematic improvement projects to enhance Productivity, Quality, Cost, Delivery, safety continuously. Support the overall OE framework execution while partnering the Focused improvement teams & Daily Management Teams. Drive improvements in the critical KPIs. Conduct Kaizen and KPI competition, Should effectively program manage the horizontal deployment of the OE best practices across the sites/ functions. Drive accountability and help the sites achieve their financial saving targets and the other KPI targets. Ensure drafting and sharing of the MIS and participate in the OE governance model. Support the organization digitalization journey while engaging in the strategic and tactical digital use cases deployment. Provide on-site support to help drive all the program as per the FY plan and the LRP

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing HighQuality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact SixSigmaand Lean projects Coach green belt and smaller/lower complexity projects across the business. Mentoring Green Belts/Yellow Belts Business Process matrices & Reporting: To define & develop Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals Knowledge & Skills Six Sigma Green Belt or Black Belt certifications Knowledge of SQL and Data Visualization tools (like Power BI & Tableau) Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team. Strong analytical and problem-solving skills with sound business Knowledge Possess excellence, project management, and people management skills. Qualifications Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in field. Uses best practices and knowledge of business to improve products or services. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them. Impact Impacts a range of customer, operational, project or service activities. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. Guides small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on the review of multiple information sources. Interpersonal Skills Ability to articulate difficult or sensitive information. Works to build consensus within a team. Responsibility Statements Supports process improvement initiatives using measurements, accountability, analysis, and consideration of process alternatives to arrive at best practices. Interacts effectively with stakeholders at all levels to drive change within the organization. Serves as an internal consultant for process improvement, change management, performance monitoring, and advanced statistical analysis. Serves as a process facilitator by working closely with teams and leading optimizing workflows. Utilizes transformation practices, tools, and techniques to support continuous improvement across the business. Performs other duties as assigned. Complies with all policies and standards.

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Job Title: Consultant, Transformation (Manager level) Techno - functional role Mode of Work - Work from office Job Location: Manyata Tech Park, Near Hebbal - Bangalore Relevant Experience: 5+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Total experience of 8 to 10yrs, with 5+yrs of relevant experience in Digital Transformation domain. Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms Plz note: Your candidature will be assessed based on your skills, experience, and the interview panels evaluation of your suitability for the appropriate role level.

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

Must have Min 1+yrs exp as a Quality Manager from BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English Day Shifts 6 days Working Call 8447780697 send CV monu@creativeindians.com

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Sr. Manager / Group Leader, Digital Transformation (Techno - functional ) Individual contributor role Mode of Work - Work from office Job Location: Gurgaon Relevant Experience: 9+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Good to have strong experience in Retail Banking (Customer experience improvement) or in credit card business. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Total Experience of 13+yrs and 8-9 yrs of relevant experience in Digital Transformation domain. Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms

Role & responsibilities 1. Responsible for project facilitation handling day to day queries of project managers related to quality processes 2. Responsible and accountable of flagging process issues /risks/ impact on projects as an outcome of project reviews/ audits 3. Experienced in planning and execution of Internal quality audits to ensure process compliance at all time 4. Manage external audits such as ISO 9001, ISO 27001, CMMI, etc as applicable and assigned, for the organization 5. Conducts Training to create quality awareness across all levels 6. Brings in (introduces) quality improvement processes across the organization by working with teams 7. Defines the relevant processes for the organization and aligns the same to the chosen quality framework and standards, as and when required 8. SEPG experience would be added advantage 9. Able to mentor and guide teams reporting to him/her Preferred candidate profile 1. Good experience of process definition and Implementation for various development lifecycle like Agile and Waterfall 2. Perform Metrics analysis- involvement needed from data collection to data analysis and communicating results to senior management 3. Soft skills- Team player, Good communication, positive attitude