920 Process Excellence Jobs - Page 24

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

Job Description Work Experience Education Competencies Strategic Agility Innovation Creativity Customer Centricity Developing Talent Result Orientation Process Excellence Collaboration Stakeholder Management

Job Description Achieve product-wise and value-wise sales targets across both primary and secondary sales on a monthly and yearly basis for the assigned area. Maintain strong relationships with key stakeholders, including doctors, retailers, and stockists, through various customer engagement initiatives aligned with the company s strategy. Conduct regular performance reviews for the team and the assigned area. Develop and implement action plans to drive continuous improvement. Identify skill gaps and take proactive steps to train and develop team members accordingly. Ensure strict adherence to the company s credit policy within the area of operation. Monitor and control outstanding payments to minimize financial risk. Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) in accordance with company norms to prevent sales disruptions Oversee field operations of MEs and MTs, ensuring timely submission of daily reports Facilitate the execution of company strategies by guiding and supporting team members. Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making. Ensure timely resolution of any challenges faced by the team. Escalate unresolved issues to line managers and head office as needed to prevent delays. Work Experience Overall 8-10 Years, Minimum 2 years of experience as a First line manager Education Graduation in Pharmacy Post Graduation Competencies Strategic Agility Innovation Creativity Customer Centricity Developing Talent Result Orientation Process Excellence Collaboration Stakeholder Management

Job Description Work Experience Education Competencies Innovation Creativity Result Orientation Collaboration Customer Centricity Developing Talent Stakeholder Management Strategic Agility Process Excellence

• Lead the Quality and Compliance Management for TUV SUD South Asia Certification body related to Carbon reduction projects. • Work as key project team member and support the process harmonization, process optimization and digitization project for the GHG auditing activities for the group • Work as a project lead for the digitalization and harmonization of TUV SUD South Asia Certification/verification body’s processes and procedures under global CB/VVB harmonization initiatives. • Represent TUV SUD globally in various local and international forum related to climate action certification Roles and Responsibilities 1. Quality Initiatives and Continuous Improvement: o Plan and execute quality initiatives aligned with organizational goals. o Collaborate with the Certification Body (CB) to establish and monitor specific quality objectives for continuous improvement. 2. Accreditation Compliance: o Ensure procedures for compliance with accreditation requirements are established, documented, implemented, and maintained. o Support the Certification Body in obtaining and maintaining accreditations and program recognition. 3. QMS Performance and Reporting: o Prepare and analyze reports on QMS performance, identify areas for improvement, and periodically share findings with relevant stakeholders. o Develop and monitor quality goals and indicators to identify and address potential deviations promptly. 4. Internal Audits and Risk Management: o Plan, coordinate, and perform internal audits, risk assessments, and management reviews. o Accompany external audits and ensure non-conformities (NCs) are effectively addressed. 5. Integration and Training: o Incorporate user-identified improvements and harmonization into QMS processes, procedures, and manuals across group o Facilitate awareness and training programs on QM requirements, including developing and tracking training plans. 6. Standards and Framework Development: o Develop and maintain TV SD standards, frameworks, and guidelines for products, processes, and organizations in collaboration with global certification managers and the Carbon Management head. Areas to focus will be low carbon product, alternative fuel, carbon finance and responsible reporting. 7. Digital Verification Project Development: o Spearhead the development and enhancement of digital verification platforms to streamline the validation, verification, and certification processes. o Collaborate with technology and operations teams and our partner company to design innovative digital solutions that comply with global sustainability and GHG standards. o Identify and integrate emerging technologies (e.g., blockchain, AI, IoT) to improve data accuracy, traceability, and efficiency in verification processes. o Establish and document protocols, workflows, and system requirements to ensure alignment with accreditation and program recognition guidelines o Coordinate the global rollout of digital verification platforms, ensuring smooth integration with existing systems and processes.

So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for continuous improvement, too. Your contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met. Consider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams. Responsibilities: Ensure that all quality processes are set up as per TaskUs Quality model Own the deployment of quality strategy (both internal and client enforced) within aligned teams Establish process, procedures and work roles; assist in SOP writing Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics Ensure delivery of quality KPIs for the aligned campaigns/LoBs Monitor day-to-day activities and achievements of the Quality teams Oversee staying in line with contractual spans and auditing requirements Provide actionable insights to clients and operations based on audit observations Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities Identify opportunities for improvement and help develop impactful and measurable action plans to address these Ensure quality dashboards are published in a timely manner Deploy quality strategy for the aligned span Ensure adherence to quality processes across the board Work with the quality leadership on functional projects Work with Training and Operations to identify training needs Manage quality knowledge of aligned teams with focus on their skill development Perform career coaching for the quality team to prepare them for the next level Understand customer needs and requirements to develop effective quality control processes Collaborate with cross-functional teams on driving quality improvement projects Interface with clients for quality reviews, needs, updates, and ideation Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems Manage performance and appraisal of aligned Quality supervisors Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs) Technical skills and qualifications: Industry-recognized quality certifications (Six Sigma, Lean, COPC, PMP, etc) essential Well-versed with structured problem-solving techniques Ability to analyze data and arrive at actionable insights Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Sheets BPO background required Experience in managing transition/deployment/improvement projects preferred Familiar with the application of quality tools to analyze data Statistical aptitude Excellent communication and presentation skills Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.) Soft skills: English fluency no less than high B2, preferred C1 Ability to collaborate with cross-functional teams across geographies Able to present confidently in meetings Logical thinker Great people management skills with the ability to drive the team to deliver excellence Great conflict management skills Highly customer centric and has intuitive understanding of customer/client needs Attention to detail Good interpersonal skills Ability to clearly articulate thoughts Personality traits: Assertiveness and passionate commitment to achieving results Problem solver Diligent Highly conscientious and attaches high value to integrity

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Personal Attributes: Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

- Strong analytical and problem-solving skills with process mapping experience (e.g., BPMN, flowcharts) - Proficiency in data analysis tools (e.g., Excel, SQL, or BI tools) - Solid understanding of business process improvement methodologies (e.g., Lean, Six Sigma) - Excellent communication and stakeholder engagement abilities We are seeking an intermediate-level Business/Process Analyst to support operational efficiency and continuous improvement across the organization. This role involves analyzing existing business processes, identifying inefficiencies or gaps, and working with stakeholders to design and implement effective solutions. The analyst will also play a key role in documenting processes, gathering requirements for system or workflow changes, and ensuring that improvements align with business goals. The ideal candidate has a strong analytical mindset, understands core business functions, and is comfortable collaborating across departments to drive process enhancements. Experience with process modeling, data interpretation, and change management is essential.

- Identification and elimination of unnecessary complexity within business processes and identification of better ways of working. - Process Improvement, Change Management, - Six Sigma Projects Watsapp (ANUJ - 8249759636) for further details.

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Transform the organization from focus on conventional detection and containment to focused on best-in-class preventionGuide, direct, maintain and monitor all activities associated with the successful application Business ExcellenceImplement systems and processes that deliver improvement toward 100% conformance to customer requirementsEngaging with Client process team and work on project that improve client processes and drive client valueDrive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processesBuild relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive resultsDevelop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleProblem-solving skillsPrioritization of workloadCommitment to qualityStrong analytical skillsSix Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment backgroundAbility to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmapShould have delivered large scale end-end Process Transformation projects for global clientsWell versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutionsExcellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Description: As the Finance Head, the candidate will play a pivotal role in overseeing the financial health and strategy of the Company. The candidate will be responsible for managing the finance department, implementing financial policies, and ensuring compliance with regulations while contributing to the company's overall growth and profitability. As the Head of Process Excellence, the candidate will be responsible for driving standardization of processes across the organization, by strategically leveraging technology and optimizing processes to ensure operational efficiency, and create system based controls to build the platform for scale. In this process he will play a pivotal role in Coordinating between the Technology and Operational teams. Job Skills and Qualifications: CA ICWA MBA in Finance Proven experience (15+ years) in a senior finance role in Retail FMCG Services industry. Strong understanding of financial regulations, accounting principles, and financial software/systems. Excellent leadership, communication, and interpersonal skills. Strategic thinking with the ability to analyze complex financial data and make informed decisions. Demonstrated ability to drive change, innovate, and lead teams effectively. Plan fundraising initiatives to help the organization meet financial goals. Liaisonwith Banks and other funding sources. Manage and retain relationships with various vendors. Adhere to the law and companys policies. Ensure effective internal controls are in place and compliance with GAAP and applicable regulatory legislation for financial and tax reporting Presenting all required financial MIS to Management.

Role & responsibilities 1. Assist the site in achieving benchmark changeover times while collaborating with the Site Leadership Team to develop improvement strategies. 2. Lead initiatives for cost excellence, changeover reduction, capacity enhancement, and lights-out operations, while identifying organization-wide improvement opportunities and executing Operational Excellence (OpEx) strategies. 3. Coordinate all OpEx activities, enhance Lean methods knowledge, and train teams on Lean principles, Lean Six Sigma tools, and continuous improvement techniques. 4. Train teams on Lean principles, continuous improvement, and operational excellence, including Lean Six Sigma tools and problem-solving. 5. Drive efficiency improvements across support functions such as Quality, Production, Engineering, warehouse and SCM. 6. Develop and implement an OpEx strategy with clear goals, applying Lean and Six Sigma methodologies to drive performance improvement and meet business objectives. 7. Observe current processes to establish a baseline for improvement and identify opportunities in work centres such as Granulation, Compression, CIP/SIP, Compounding, Aseptic Filling, changeovers, OEE, and equipment occupancy against capacity. 8. Provide training and guidance on Lean daily management principles to shop floor personnel. 9. Analyzed operational yield data and identified discrepancies through the application of the DMAIC methodology, providing data-driven recommendations to enhance yield. 10. Responsible for conducting Quality Risk Assessments using FMEA, characterizing processes based on manufacturing data, deviations, and OOT events to minimize process deviations and enhance product quality. 11. Accountable for implementing mistake-proofing (poka-yoke) techniques to reduce human errors, improving process reliability and minimizing quality issues. 12. Develop and execute strategies for enhancing production efficiency through automation, process optimization, and cost-effective solutions. 13. Collaborate with cross-functional teams and leadership to streamline processes, manage resource allocation, and establish a roadmap for achieving operational excellence across all departments. 14. Monitor operational performance and implement corrective and preventive actions as necessary. 15. Develop and maintain KPI dashboards to track operational performance and ensure alignment with organizational goals. 16. Track and report on the progress of annual priorities and goals across business units. 17. Build Lean Six Sigma capabilities through training and mentoring of Continuous Improvement projects. 18. Coordinate with cross functional departments and user departments to ensure smooth plant operations and the achievement of business goals. 19. Use Value Stream Mapping (VSM) to analyze processes and identify improvement and de-bottlenecking opportunities. 20. Foster a continuous improvement culture and drive change management initiatives across departments. Preferred candidate profile

Role & responsibilities 1. Assist the site in achieving benchmark changeover times while collaborating with the Site Leadership Team to develop improvement strategies. 2. Lead initiatives for cost excellence, changeover reduction, capacity enhancement, and lights-out operations, while identifying organization-wide improvement opportunities and executing Operational Excellence (OpEx) strategies. 3. Coordinate all OpEx activities, enhance Lean methods knowledge, and train teams on Lean principles, Lean Six Sigma tools, and continuous improvement techniques. 4. Train teams on Lean principles, continuous improvement, and operational excellence, including Lean Six Sigma tools and problem-solving. 5. Drive efficiency improvements across support functions such as Quality, Production, Engineering, warehouse and SCM. 6. Develop and implement an OpEx strategy with clear goals, applying Lean and Six Sigma methodologies to drive performance improvement and meet business objectives. 7. Observe current processes to establish a baseline for improvement and identify opportunities in work centres such as Granulation, Compression, CIP/SIP, Compounding, Aseptic Filling, changeovers, OEE, and equipment occupancy against capacity. 8. Provide training and guidance on Lean daily management principles to shop floor personnel. 9. Analyzed operational yield data and identified discrepancies through the application of the DMAIC methodology, providing data-driven recommendations to enhance yield. 10. Responsible for conducting Quality Risk Assessments using FMEA, characterizing processes based on manufacturing data, deviations, and OOT events to minimize process deviations and enhance product quality. 11. Accountable for implementing mistake-proofing (poka-yoke) techniques to reduce human errors, improving process reliability and minimizing quality issues. 12. Develop and execute strategies for enhancing production efficiency through automation, process optimization, and cost-effective solutions. 13. Collaborate with cross-functional teams and leadership to streamline processes, manage resource allocation, and establish a roadmap for achieving operational excellence across all departments. 14. Monitor operational performance and implement corrective and preventive actions as necessary. 15. Develop and maintain KPI dashboards to track operational performance and ensure alignment with organizational goals. 16. Track and report on the progress of annual priorities and goals across business units. 17. Build Lean Six Sigma capabilities through training and mentoring of Continuous Improvement projects. 18. Coordinate with cross functional departments and user departments to ensure smooth plant operations and the achievement of business goals. 19. Use Value Stream Mapping (VSM) to analyze processes and identify improvement and de-bottlenecking opportunities. 20. Foster a continuous improvement culture and drive change management initiatives across departments. Preferred candidate profile

Department: Finance & Accounting Reports to: Head Finance & Accounting Role Overview We are looking for a smart, independent contributor with strong analytical acumen and deep expertise in business process automation, finance transformation, and IFRS standards to join the Finance & Accounting leadership team. This role will closely collaborate with the Head F&A to drive process efficiency, compliance, and digital innovation across finance functions. Key Responsibilities Act as a key partner to the Head F&A to identify, design, and implement finance process improvements across Accounts Payable, Receivable, Reporting, and General Ledger. Lead and coordinate BPM initiatives aimed at optimizing and automating financial workflows. Analyze current finance operations and identify pain points, redundancies, and compliance gaps. Ensure alignment with IFRS standards across relevant financial processes and reporting. Collaborate cross-functionally to implement automation solutions (RPA, AI/ML) and finance tools (e.g., SAP, Oracle, Power BI, Alteryx). Deliver dashboards and insights on finance process performance and KPIs using analytical tools. Drive documentation, SOP development, and standardization of best practices across global processes. Partner with auditors, internal control, and compliance teams to ensure process health and risk mitigation. Key Requirements Education: CA / MBA (Finance) with IFRS certification (Diploma in IFRS/ACCA/CIMA preferred). Experience: 812 years in Finance Transformation, BPM, or Process Excellence roles within GCCs, MNCs, or large consulting environments. Strong understanding of core finance processes (RTR, PTP, OTC) and their digital transformation. Hands-on experience with BPM tools, process mining, or automation platforms. Highly analytical with proficiency in Excel, PowerPoint, and reporting tools like Power BI/Tableau. Excellent written and verbal communication skills. Proven ability to work independently with senior stakeholders and cross-functional teams. Key Competencies Strategic & Critical Thinking Project Management Process Design & Lean Thinking Financial Acumen (with IFRS knowledge) Collaborative Stakeholder Engagement Change Management Compensation: 25–30 LPA (negotiable for the right candidate) Joining: Immediate to 30 days preferred

Process Excellence - Fundraising About Navi Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a Navi_ite : 1.Perseverance, Passion and Commitment Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Responsibilities : Support the fundraising efforts Playing a key role in stakeholder management (both internal & external). Manage the investor diligence, liaise with cross functional stakeholders for deal execution and post issuance activities. Work on preparation and streamlining of monthly reports and subsequently getting those automated Lead preparation of pitch decks, information memorandums, management presentations Driving process excellence efforts for post issuance compliances and quarterly reports. Required Skills : Strong analytical and problem-solving skills Ability to collaborate effectively with cross-functional teams and stakeholders Knowledge of writing simple analytical queries, automation and process streamlining Excellent communication and interpersonal skills with a collaborative management style

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience in e-commerce, retail or advertising

Job Description Relevant biosimilar experience from reputed biosimilar companies with Experience of development of cell-based assays, ELISA and Experience working on flow cytometry-based assays (preferable). Capable of designing experiment with minimal supervision and having experience with development of functional bioassays to evaluate different mechanism of action. Experience of analyzing data using different software s like PLA (equivalence testing), GraphPad Prism, Minitab etc. Development of ELISAs and other characterization bioassays for biosimilars with application of novel technical concepts. Good understanding of assay kinetics and mode of action of receptor biology and Mabs Bioassay Method qualification/validation and transfer to Quality Control with good troubleshooting and documentation skills. Writing protocols and reports, participation in scientific discussions, ability to work in a team. Knowledge of ICH and other regulatory guidelines is preferred. Work Experience 2-5 years of experience Education Masters in Biotechnology or Biochemistry Post Graduation in Biochemistry or Biotechnology Competencies Collaboration Customer Centricity Developing Talent Innovation & Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility

1. Analyze, validate and process transactions as per Desktop procedures (L3 & L4). 2. Reconcile & Review bank to ledger transactions for all accounts. 3. Analyze, research & review all discrepancies. 4. Investigate and resolve outstanding items. 5. Follow-up with other internal customers for closure of open items and provide back-up for all discrepancies. 6. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures & publish reports 7. Ensure that the assigned targets are met in accordance with SLA and Internal standards. 8. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence. 9. Ensure adherence to established attendance schedules. 10. Comply with regulatory requirements in prioritizing and completing work assignments 11. Any other essential function that may occur from time to time as directed by the Supervisor

About the Role We're looking for an experienced and dynamic professional to join our Insurance Business Operations team as Manager – Business Operations, Motor & OGI . This role is ideal for someone with strong operational expertise, a tech-first mindset, and the ability to lead large teams. You’ll work closely with internal stakeholders and external partners to streamline processes, drive automation, and ensure seamless issuance of insurance products with high service standards. Key Responsibilities Partner Management & Collaboration Act as the key interface with external insurance partners for Motor and Other General Insurance (OGI) products. Lead negotiations to improve underwriting guidelines and ensure inclusive offerings for all customer segments. Regularly visit partner locations to strengthen relationships and streamline partner-led processes. Business Operations & Process Excellence Manage day-to-day operations and drive initiatives to reduce friction in issuance, claims, and servicing workflows. Ensure regulatory compliance, partner SLAs, and internal process adherence. Drive structural improvements to enhance customer journeys across touchpoints. Automation & Tech Enablement Collaborate with product and tech teams to drive API-led integrations and automation across issuance and servicing. Champion the adoption of tools and MIS systems to improve visibility, accuracy, and turnaround times. Team Leadership Lead a team of ~15 members, setting clear objectives and driving high performance. Foster a service-oriented culture, enabling the team to manage high-impact, high-volume ops environments. Data-Driven Decision Making Analyze operational data to identify process bottlenecks and propose solutions. Monitor key metrics to evaluate performance and identify improvement areas. What We’re Looking For Experience: 5–8 years in insurance operations, business operations, or relevant functions in insurance, e-commerce, or fintech. Technical Fluency: Understanding of API-driven processes, automation tools, and system-level thinking. People Leadership: Proven ability to manage teams, drive performance, and lead change. Stakeholder Management: Strong communication and negotiation skills to manage both internal and external partners. Mindset: Customer-first attitude, strong ownership, and a problem-solving approach. Location: Must be based out of or open to relocating to Pune. Willingness to travel to partner locations regularly. Good to Have Experience in managing Motor/OGI verticals. Exposure to tech-driven process transformations. Prior experience in scaling service operations. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Insurance PhonePe is India's leading digital payments platform, spearheading the revolution in financial services. Within PhonePe Insurance, our mission is to make insurance accessible, affordable, and easy for millions across the country. We are building innovative products and scaling operations rapidly to serve our vast user base. About the TeamControl Tower The Control Tower team sits at the heart of our Insurance Business Operations, acting as the critical layer responsible for maintaining operational excellence. We are the 'watch tower' that diligently monitors daily production issues, ensuring seamless transaction flows and prompt resolution. Our team works proactively and reactively, liaising closely with internal and external stakeholders, particularly our insurer partners, to address and resolve challenges in real-time. As an Associate Manager in the Control Tower, you will be a key individual contributor driving operational stability and efficiency for PhonePe Insurance. This is a dynamic role where you will be extremely close to impact, offering high learning opportunities for individuals with a strong hunger for problem-solving and process improvement. Key Responsibilities Production Issue Management & Resolution: Act as the primary point of contact and owner for all daily production issues impacting insurance operations. Drive swift and effective "here and now" resolution of critical incidents and transaction recovery efforts. Lead and actively participate in daily huddles, demonstrating a knack for quick problem identification and action planning, ensuring high availability for critical operational needs. Stakeholder Management & Communication: Effectively manage relationships with a diverse set of internal stakeholders (e.g., Product, Engineering, Business teams) and external insurer partners. Maintain clear, concise, and timely communication regarding issue status, resolution paths, and preventative measures. Act as a crucial liaison, ensuring smooth information flow and coordinated efforts between PhonePe and insurer teams. Technical Acumen & Process Excellence: Develop a deep understanding of our tech integration points and how various systems work together in the insurance ecosystem. Leverage strong program management skills to orchestrate troubleshooting efforts and drive solutions across multiple teams. Proactively analyze recurring or repeating issues, providing detailed feedback and insights to relevant teams for long-term fixes and process enhancements. Continuous Improvement: Contribute to the refinement of L2 watch tower processes and protocols to enhance efficiency and reduce resolution times. Champion initiatives that prevent future production issues and improve overall operational resilience. What We're Looking For Experience: 3-5 years of experience in operations, program management, or a similar role, ideally within the insurance, fintech, or e-commerce sector. Problem-Solving: Proven ability to troubleshoot complex issues, think critically under pressure, and deliver rapid resolutions. Technical Aptitude: A strong understanding of system integrations and data flows, with the ability to quickly grasp technical concepts. Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly to technical and non-technical audiences. Stakeholder Management: Demonstrated experience in successfully managing and influencing diverse internal and external stakeholders. Initiative & Drive: A highly motivated individual contributor with a high sense of ownership, hunger for learning, and a passion for making a tangible impact. Availability: Willingness to be available for critical issues as needed, recognizing the important nature of some operational challenges. Why Join PhonePe Insurance Joining PhonePe Insurance means being part of a high-growth environment where your contributions directly shape the future of insurance in India. You will be at the forefront of tackling real-time challenges, working alongside talented professionals, and constantly learning. If you thrive on immediate impact, complex problem-solving, and continuous growth, this is the role for you. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Team and Responsibilities The customer experience team at PhonePe takes full ownership of a customer’s journey on the app, identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of ‘Customer First’ is how we execute on our vision to be best in class. The ‘Process Designer’ is a strategic role impacting customer experience. PhonePe caters to various segments of customers through the diverse product offerings. A process designer’s role is at the core laying the foundation for the exceptional experience each of those customers have while interacting with the support org. The role contributes to preempting and continually identifying the customer needs to design the most efficient and effective processes to drive top class experience. ROLE EXPECTATIONS: Process flows – Pursue extensive ticket analysis, gather customer insights and identify possible failure points for processes which lead to issues and subsequent tickets. Design effective automation (BOT/IVR) flows and other process flows for the assigned PODs with focus on Customer experience Influence from VOCs Influence from data analysis Compliance to set guidelines Impact Priority VOCs – Exceptional grip on VOCs for the PODs assigned Placeholders to perform VOC analysis Prepare internal prioritization roadmaps basis the VOC analysis Work with different stakeholders to identify solutions to the identified VOC influencers Tracking – Monitor the progress of metrics Placeholder for daily monitoring of POD metrics Identify challenges and solutions in partnership with AMs Communication Work with the team to build the narratives for accomplishments, POD progress etc. Play an active role in Weekly and Monthly business reviews Collaboration Regular connects with stakeholders to share updates, understand pain points, brainstorm etc Learning – Upskill self with the customer journey, priorities of other PODs to provide PD with BCP and reduce the dependency on single POCs Ideal Candidate: Should be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience, automation with a measurable business impact. Should display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them. Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders - business teams, product and engineering leadership. Have good interpersonal and communication skills. Be able to multitask and prioritize basis impact. Educational qualification & experience: Education – Graduate in any stream Candidates with a domain experience of 2+ years experience in Process Excellence/Process Design/Process Improvement with active role played in VOC analysis, Data Analysis, Prioritization exercises. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

DESCRIPTION Finance Operations Accounting & Analysis (FOAA) is looking for a LSS BB . In this role, you will develop and drive transformational financial initiatives along with a cross-functional team of senior financial analysts, business intelligence engineers, and process/project managers. You will have opportunities to solve significant business problems through business process re-engineering (BPR) and innovative technology. You will also work on strategic projects to define and create brand new processes that have not done before. You will work with multiple Accounting functions like AP, AR, Payroll, VAT, GST, Fixed Assets, Capex, etc. and stakeholders spread across geographies, building partnership is critical to this role. This role will drive financial transformation activities across FOAAs three shared service centers in Costa Rica, China and India as well as lead cross functional Kaizens/ BPRs including stakeholders from business and other Finance teams. The successful candidate must be able to think strategically, perform dive deep analytics on existing processes, identify re-engineering activities, and drive enterprise level new technology delivery. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. The role requires a self-starter with the ability to be both strategic and analytical in their support of new initiatives. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires strong interpersonal and communication skills. BASIC QUALIFICATIONS - Six Sigma Black Belt - 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - 8+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience - 8+ years of creating process improvements with automation and analysis experience - Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience PREFERRED QUALIFICATIONS - MBA - Experience delivering results for large, cross-functional initiatives/projects - Experience communicating results to senior leadership - Experience in Excel (macros, index, conditional list, arrays, pivots, lookups) - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience in creating process improvements with automation and analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

S&C Global Network - Strategy - MC - Industry X - Digital Engineering R&D - Consultant Management Level:07 - Manager Location:Bangalore/ Gurgaon/Pune/Mumbai Must have skills:Business Process Consulting Additional Skills: Problem definition, Architecture, Design, R&D, Innovation mgmt., PLM, BOM, Digital Twin and Thread space, Process Excellence, Digital Transformations, SAP PLM Packages (PDM functional knowledge and configuration, PPM, Master Data, EBOM, PS) with strong functional and implementation knowledge Job Summary : Looking for Self-Driven and Seasoned Senior Manager/Manager with exceptional skills in coordinating, organizing and supporting execution of transformations/improvements in PLM Programs for our clients and to build and grow Engineering and R&D Digitization team.As Senior Manager/Manager in Engineering and R&D Digitization, will need to work closely with leadership to define and deliver in the areas of PLM Enablement, BOM Management, Master Data Management and Digital Twin & Thread Roles & Responsibilities: Key responsibilities include: Lead Engineering and R&D Transformation Programs to drive Innovation and Process Enablement for the Clients Lead and Curate relevent assets, offering in PLM Enablement, Integrated BOM, Product & Engineering Master Data Management and Digital Twin and Thread areas and develop and execute Go To Market for the same along with Leadership In-depth understanding of Product Data Management and able to drive Product Journey with capabilities in defining PLM Roadmap, Process Design, Value Realization and PLM Maturity Assessment areas Experience in Master/Material Data Management and Data Migration Tools and solutions that meet our clients needs in innovative ways. Enabling transformation in R&D utilizing the SAP PLM capabilities by creating business processes for Package/Product design, Bill of Material Management, Engineering Change Management, Product Research, Simulations, Prototyping, Product Testing (qualitative & quantitative) and supplier integration. Professional & Technical Skills: At least 10 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes At least 7 years of experience in SAP PLM Packages (PDM functional knowledge and configuration, PPM, Master Data, EBOM, PS) with strong functional and implementation knowledge as well as general Project Management and Customer Management skills. At least 6 years of industry experience with SAP PLM package implementations which includes strong knowledge in configuration, Agile architecture and all its components. Experience in Classification Migration, Master Data Cleansing and Engineering Master Data experience is preferred. At least 5 years of experience in Configuration/solutions evaluation/ Validation and deployment Project Management Experience with strong communication and teamwork skills Ability to work in Global Environment using Onshore Offshore model Sensitivity and skill at working with different cultures and styles Rapidly learn and apply new engineering technologies and exposure to other PLM tools Additional Information: Experience of working in PLM, BOM, Master Data Management and Digital Twin and Thread space Expert in SAP PLM, Process Excellence, Data Governance, Digital Transformations and shaping end to end Engineering Transformations Concrete experience leading complex PLM Solution Design across multiple industries Ability to work in a rapidly changing environment where continuous innovation is desired. Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases. Ability to clearly communicate these data insights to others. General Manager / owner mentality, work closely with Team to deliver At least 6 years of industry experience with SAP PLM package implementations which includes strong knowledge in configuration, Agile architecture and all its components. Experience in Classification Migration, Master Data Cleansing and Engineering Master Data experience is preferred. At least 5 years of experience in Configuration/solutions evaluation/ Validation and deployment Project Management Experience with strong communication and teamwork skills Ability to work in Global Environment using Onshore Offshore model Sensitivity and skill at working with different cultures and styles Rapidly learn and apply new engineering technologies and exposure to other PLM tools Qualification Experience:Minimum 5 years of experience is required Educational Qualification:Engineering & MBA Preferred

Strategic Delivery Oversight Lead and manage the end-to-end service delivery lifecycle across multiple business domains, ensuring alignment with organizational goals and client expectations. Operational Excellence Drive continuous improvement initiatives by leveraging Lean, Six Sigma, and other quality management tools to streamline operations and reduce cost-to-serve. Client-Centric Execution Build and maintain high-touch relationships with clients and stakeholders; ensure SLA adherence, quality control, and exceptional service experience. Team Leadership Manage Teams assigned to different projects being a liaison and subject mater expert to consult on best practices to ensure expected delivery quality from people assigned to the project. Service Innovation Identify and implement new service delivery models and technologies that improve turnaround time, reliability, and cost-efficiency. Consulting & Transformation Provide strategic advisory to internal and external stakeholders on operational design, transformation, and scalability initiatives. Metrics & Performance Establish KPIs and dashboards to monitor performance, identify trends, and guide data-driven decisions. Cross-functional Collaboration Work closely with Sales, Product, Technology, HR, and Finance to ensure integrated service delivery and post-sales support. Risk & Compliance Ensure service delivery adheres to all regulatory, compliance, and risk management standards relevant to each industry vertical. Key Skills & Competencies Proven expertise in service delivery, operations management, and consulting across multiple industries Deep understanding of process excellence methodologies (Lean, Six Sigma, ITIL, etc.) Strong leadership in global service environments with experience managing teams across geographies Skilled in strategic planning, transformation, and stakeholder engagement Adept in ERP, CRM, and automation platforms (e.g., SAP, Salesforce, Oracle, RPA tools) Strong communicator with a client-first approach and a passion for execution excellence

Position Overview: The Process Excellence Manager for Warehouse Operations is responsible for leading continuous improvement initiatives across the warehouse and distribution network. This role focuses on optimizing processes, enhancing operational efficiency, and ensuring that performance metrics align with business objectives. The Process Excellence Manager will use data-driven insights, process mapping, and lean methodologies to identify areas of opportunity, implement changes, and improve productivity, quality, and cost-efficiency across the warehouse operations. Key Responsibilities: 1. Process Improvement & Optimization: Identify, design, and implement continuous improvement initiatives to streamline warehouse operations (receiving, inventory management, picking, packing, and shipping). Utilize Lean, Six Sigma, and other process improvement methodologies to reduce waste, enhance productivity, and drive operational excellence. Conduct process audits to identify inefficiencies and propose corrective actions. 2. Data Analysis & Reporting: Analyze key performance indicators (KPIs) such as throughput, order accuracy, on-time delivery, and inventory turnover to measure performance and suggest improvements. Use data analytics tools (e.g., SQL, Power BI, Tableau, or Excel) to present actionable insights to leadership. Conduct root cause analysis for operational issues and propose data-driven solutions. 3. Project Management: Lead and manage cross-functional projects aimed at improving warehouse operations. Oversee the execution of process changes, ensuring timely and cost-effective completion. Develop project plans, timelines, and budgets, and track progress against goals. 4. Training & Development: Train warehouse staff on best practices, new processes, and technologies. Foster a culture of continuous improvement by promoting employee involvement in process enhancement initiatives. Develop and deliver training programs that improve employee performance and operational efficiency. 5. Collaboration & Stakeholder Engagement: Work closely with warehouse leadership, operations teams, and IT to ensure process changes align with business needs and technology infrastructure. Partner with supply chain, logistics, and procurement teams to ensure seamless integration of improvements across the end-to-end supply chain. Communicate progress and results of improvement initiatives to senior leadership. 6. Safety & Compliance: Ensure that process improvement initiatives comply with safety regulations and best practices. Promote a safe and compliant working environment by working with the safety team to identify and mitigate potential risks in warehouse operations. 7. Technology Integration: Support the implementation and integration of new warehouse management systems (WMS), automation tools, or other technologies to improve operational efficiency. Recommend technological solutions that complement process improvements and drive better results. Required Qualifications: Education: Bachelors degree in Engineering, Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related field. Experience: Minimum of 5 years of experience in warehouse operations or logistics, with at least 2 years in a process improvement or operations management role. Proven track record of leading successful process improvement projects in warehouse settings. Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies. Skills: Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights. Excellent project management skills, including the ability to manage multiple projects simultaneously. Proficient in warehouse management systems (WMS) and other supply chain software. Strong communication and leadership skills, with the ability to engage and influence cross-functional teams. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analytics tools (Power BI, Tableau, etc.). Certifications: Six Sigma Green Belt or Black Belt certification preferred. Project Management Professional (PMP) certification is a plus. Preferred Qualifications: Experience with automation technologies and robotic systems in a warehouse environment. Familiarity with advanced data analytics tools and techniques. Masters degree in Supply Chain Management, Business Administration, or related field. Knowledge of safety standards and compliance regulations in warehouse operations.