2122 Process Excellence Jobs - Page 21

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellenc...

Main Responsibilities: Review status on the CI implementation and drive initiatives as needed Track, analyse and find out internal efficiency by analysing operations KPIs default Analysis, track and figure fully the quality standards of the customers satisfaction drop and enhancements recommendations Contact, check and know the reasons of customers leaving reasons and act as the voice of the customer. Drive and lead the quality metrics as a target for different processes. Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to implement metric improvement projects Implementing Lean programs, Kaizen programs across ...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

General Management: Responsible for organizing the engineering function in the hotel to carry out continuous improvement of existing processes, methods, and tools to enhance design quality and efficiency. Oversee recruitment and training for the engineering department. Mentor and guide the engineering department. Technical: Adhere to IHCL SOPs and property-specific brand standards as per guidelines. Ensure that Capex is budgeted, planned, and executed according to the timeline. Implement a preventative maintenance program for all equipment at the hotel. Develop and execute action plans for recurring complaints/incidents. Ensure minimal downtime for equipment/machinery. FPL and R&M Cost: Prep...

Project Management: Manage projects related to process improvement, cost reduction, and operational efficiency Define project scope, objectives, milestones, and deliverables Coordinate project teams, allocate resources, and track progress to ensure timely completion Process Analysis and Documentation: Collaborate with cross-functional teams to analyze existing processes, identifying areas for improvement and inefficiencies and document current processes using process mapping and flowcharting techniques to visualize workflows Lean Six Sigma Methodology:Apply basic Lean Six Sigma principles to contribute to process improvement projects Collaborate with teams in conducting root cause analyses a...

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 10000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 30+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.. Manage the capital expenditure for Insta mart for New expansion, R&D and Regular operations.. Work closely with Ops team / Process excellence teams to understand the various Materials (Racks, Cooling equipment's , etc.) requiremen...

Role & responsibilities As a Manager in the Process Excellence & Design team, you will play a pivotal role in shaping the strategic direction of seller experience. The role demands a deep understanding of optimizing experience delivery while ensuring operational efficiency and cost-effectiveness. You will lead initiatives aimed at improving contact center performance, reducing operational costs, and enhancing the overall seller journey. A strong focus on automation, process re-engineering, and data-driven decision-making will be key to success in this role. About the team The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipka...

As the Director of Process Excellence and Re-engineering at HireRight, you will play a crucial role in defining, building, and monitoring processes related to the fulfillment of background verifications. Reporting to the Head of Change Management, you will drive the strategic agenda of the team by embedding Process Excellence within the organization. Your responsibilities will involve designing and delivering innovative solutions that align with business outcomes, fostering a culture of continuous improvement and collaboration through Lean/Six Sigma methodologies. - Conduct comprehensive assessments of existing business processes to identify areas for enhancement - Collect and analyze data t...

Role Overview: You will lead a team of shared services/operations professionals to ensure high levels of engagement, productivity, and quality. Your focus will be on building a strong understanding and ownership of operational processes, with the goal of enhancing customer satisfaction through process excellence. Standardizing processes, implementing automation, and driving continuous improvement initiatives will be key aspects of your role. Key Responsibilities: - Monitor SLAs and KPIs, developing action plans to address any areas of concern - Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies - Manage relationships with interna...

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. - Ensure timely turnaround of cases at the RM level - Maintain a high First Time Resolution (FTR) percentage - Successfully convert Central Campaigns - Achieve Customer Satisfaction Score (CSP) of 90% or higher - Maintain renewal rates of 90% or higher - Manage ca...

Role Overview: You will be working as a part of the aviation customer excellence teams to facilitate efficient and effective processes within order-to-cash operations. Your responsibilities will include managing pre-sales and post-sales activities, pricing administration, projects, and continuous improvement efforts. Moreover, you will be involved in system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. Key Responsibilities: - Manage and deliver pricing administration activities within set SLAs using the PROS pricing system. - Identify and implement continuous improvements to enhance customer experience and increase Av...

Role Overview: As the Recruitment Delivery Specialist, you will be responsible for managing the end-to-end hiring process for open mandates across various verticals. This includes sourcing, screening, evaluating, and shortlisting candidates in alignment with job specifications. Your focus will be on ensuring timely closures of all positions within defined SLAs and quality benchmarks to meet organizational hiring goals. Your role also entails providing an exceptional candidate experience through consistent communication and support. You will oversee offer rollouts, documentation, background verification, and onboarding formalities to facilitate a seamless transition for new hires. By maintain...

As a Director in the Medical Coding Operations department based in Hyderabad, your role will involve working from the office and overseeing various responsibilities: - Handling Operations and Performance Management - Managing Migrations / Setup of start-up projects - Planning & Budgeting revenues and controls - Building and maintaining Client Relationships - Driving Process and people related change management - Engaging in Farming within existing engagements Your key responsibilities will include: - Managing P&L Management - Ensuring Service Delivery excellence - Nurturing Client Relationships - Overseeing Internal Stakeholder Management You will lead the offshore Service delivery of Multi-...

Role & responsibilities Drive finance process improvement projects from inception to completion. Monitor progress, manage risks and ensure timely delivery of project milestones having the below capabilities Business Process Management and process conformance analysis using process modeling Process Mining, value enablement, and roadmap execution. Task Mining, opportunity identification for standardization and automation Agile project management to support hyper-automation projects Exposure to AI ML projects to drive process analytics and support business outcomes. Experience in change management to ensure project implementation and adoption Preferred candidate profile Postgraduate in accounti...

Role & responsibilities We are looking for candidates to be part of Finance Process Excellence & Innovation team and drive finance process improvement projects from inception to completion. Monitor progress, manage risks and ensure timely delivery of project milestones having the below capabilities Business Process Management and process conformance analysis using process modeling Process Mining, value enablement, and roadmap execution. Task Mining, opportunity identification for standardization and automation Agile project management to support hyper-automation projects. Exposure to AI ML projects to drive process analytics and support business outcomes. Experience in change management to e...

Cost saving through lean/TPS deployment, Deployment of manufacturing excellence strategy w.r.t Lean & strategic initiative, New plant/existing plant expansion related improvement, Standardisation for layout/material flow improvement and productivity

Job Level: 4A Role Designation: Senior Associate Consultant - Quality Responsibilities: - What are we looking for in you:? Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) t...

Standardization, Energy saving, CAPEX, Automation, operational cost, capacity utilization Able to provide recommendations on cost saving & prepare report with projections monitoring & tracing and ensure completions of projects, Lean Manufacturing Required Candidate profile Should be B.E/ B tech(Mech)/ Industrial Engineering Cost Saving, Improvement, waste reduction, outsourcing

As a Sales Operations Manager at Cadila Pharma, your role involves leading and managing sales operations across geographies to meet revenue and profitability targets. You will drive new product launches with robust go-to-market strategies for market penetration and rapid adoption. Your responsibilities will include developing and executing strategic business plans aligned with organizational goals. Key Responsibilities: - Lead and manage sales operations across geographies. - Drive new product launches with robust go-to-market strategies. - Develop and execute strategic business plans aligned with organizational goals. - Build and mentor a high-performance sales and marketing team. - Monitor...

Role Overview: You will be joining Iamneo, a fast-growing B2B EdTech SaaS company that is revolutionizing how tech talent is upskilled, assessed, and deployed. As part of the NIIT family, you will play a key role in empowering enterprises and educational institutions to build future-ready talent at scale. If you are passionate about storytelling, building relationships, and making an impact, this role is perfect for you. Key Responsibilities: - Manage and maintain employee data across HRMS platforms such as Zoho People, Keka, SAP, Oracle, or equivalent systems to ensure data integrity, accuracy, and compliance. - Handle large volumes of HR data with accuracy and confidentiality, develop HR d...

As a Senior Manager Administration at our company located in BKC-Mumbai, you will play a crucial role in leading and overseeing the overall administrative functions. Your responsibilities will include: - Leading and managing the entire administration function to ensure seamless day-to-day operations. - Overseeing facility management, infrastructure, housekeeping, security, transport, and front-office operations. - Developing and implementing policies, processes, and best practices for administrative efficiency. - Managing vendor relationships, contracts, and negotiations while ensuring cost-effectiveness and compliance. - Driving initiatives for workplace safety, health, and environment (SHE...