914 Process Excellence Jobs - Page 20

Shift Timings Flexible 24x7 Specialisation International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects.

Role Description Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and automation capabilities. The objective is to increase client satisfaction and capture operational efficiencies by front to back digitalization, automation and non-tech process improvements in close collaboration with key stakeholders. PSXT strives to link the overall PB strategy to client journeys, product offering, IT platform and organizational set-up by ensuring a process design with E2E views & cost transparency. We work closely with Process Owners and the Transformation organisation across the PB division and rive accountability, ensure stakeholder alignments, deliver process and service enhancements, take care of communications, employee engagement and feedback loops for continuous process improvements. We are looking for a proactive and detail-oriented Junior Process Excellence Analyst (Associate) to join our Process and Service Excellence team (PSXT) in the Private Bank division. This role is ideal for a candidate eager to strengthen business analysis skills within a dynamic and international financial services environment. You will support the team in analysing and improving key private bank processes and ensuring alignment between stakeholders and project goals. Your key responsibilities Assist process and service excellence initiatives, projects or key workstreams. Help analysing processes with the aim to increase client experience and automation, reduce costs and processing times by considering target architecture and process design principles. Work with team members and stakeholders to help identifying inefficiencies and support the development of optimized to-be processes. Contribute to establishing and/or maintaining an organized process documentation repository. Support senior analysts and process owners in gathering information and collecting data points about existing business processes and services to prepare their analysis. Assist in identifying capability gaps and improvement opportunities. Organise and contribute to meetings, workshops, and interviews with internal stakeholders including process owners, front-office, operations, and compliance teams. Take accurate notes and action items from meetings and support follow-ups. Help prepare presentation materials, stakeholder summaries, and project status reports. Maintain version control of documents and ensure traceability of requirements. Your skills and experience Bachelors degree in Business, Finance, Information Systems, or a related discipline. 4-6 years of relevant work experience, preferably within financial services. Basic understanding of personal banking, private banking or wealth management concepts is a strong plus. Six Sigma Yellow Belt or equivalent certification (beneficial). Exposure to business analysis practices, process documentation, or project support. Familiarity with tools such as Microsoft Excel, Visio, PowerPoint and collaboration tools. Key Competencies: Strong attention to detail and eagerness to learn. Clear communicator with good written and verbal skills. Ability to manage multiple tasks and priorities effectively. A collaborative mindset and willingness to support team goals. Analytical thinker with curiosity about improving how things work.

Shift Timings Flexible 24x7 |Management Level Assistant Manager Specialisation Telecom International BPO, Voice process, Inbound and Outbound experience eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Must have experience in the Customer Service domain LEAN Six Sigma Certification is a mandate Should have done a successful project in the Green / Black belt Interested can call Jasmeet - 8770809534 for interview

Job Description Achieve product-wise and value-wise sales targets across both primary and secondary sales on a monthly and yearly basis for the assigned area. Maintain strong relationships with key stakeholders, including doctors, retailers, and stockists, through various customer engagement initiatives aligned with the company s strategy. Conduct regular performance reviews for the team and the assigned area. Develop and implement action plans to drive continuous improvement. Identify skill gaps and take proactive steps to train and develop team members accordingly. Ensure strict adherence to the company s credit policy within the area of operation. Monitor and control outstanding payments to minimize financial risk. Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) in accordance with company norms to prevent sales disruptions Oversee field operations of MEs and MTs, ensuring timely submission of daily reports Facilitate the execution of company strategies by guiding and supporting team members. Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making. Ensure timely resolution of any challenges faced by the team. Escalate unresolved issues to line managers and head office as needed to prevent delays. Work Experience Overall 8-10 Years, Minimum 2 years of experience as a First line manager Education Graduation in Pharmacy Post Graduation Competencies Strategic Agility Innovation Creativity Customer Centricity Developing Talent Result Orientation Process Excellence Collaboration Stakeholder Management

Analytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal & written EnglishStrong communication and interpersonal skillsExcellent working knowledge of MS Word and ExcelStrong administrative skillsExcellent presentation skillsAbility to master new applications quicklyExcellent organizational, time management and co-ordination skillsStrong analytical ability and logical thinking styleHigh sense of accountabilityTeam playerGoes the extra mileKnowledge of continuous improvement methodology.Willingness to work night shift, shifts Monday to Sunday and on Public HolidaysKnowledge of Auto and Home insurance Qualifications Graduate

Role & responsibilities About the Role This role is responsible for managing all the planning, coordination and performance management of operations activities related to Large & Grocery Fulfillment centrally. Responsibilities: End to end accountability of planning and executing scale up, performance optimization and capacity management in coordination with Zonal and city teams Balance multiple conflicting priorities of Scale increase, Metrics performance and Cost optimization and achieve the targets in each area as decided in the annual plan Drive long term plans and build necessary asset capacity in coordination with respective stakeholders. Manage and ensure availability of necessary assets and infrastructure to deliver it Identify opportunities to improve performance and cost in consultation with design teams and drive necessary process improvements, mechanization and automation Drive Innovation and people development structurally and create a high performance culture Work with cross functional teams on planning and budgeting to achieve optimum performance for the zone Demonstrate thought leadership and functional expertise in Fulfillment Centre operations and last mile operations Lead and manage a large and diverse team. Build right performance culture and drive a vision to improve the team continuously Manage end to end planning and execution of infrastructure capacity, facility set up and scale up for the business in line with operating plans End to end responsibility of monitoring and ensuring adherence to operating plans on capacity, scaling up operations, operating metrics and cost per order across all operating cities both own operated and 3PL in coordination with the Zonal teams Drive right people policies, build a high performance culture and build a diverse team and facilitate people development and ensure high engagement levels with people Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements Set a long term vision on process improvements and automation required and work with design teams to find solutions for assets Deploy new processed in all facilities and scale up in line with the plan and ensure compliance to timelines and cost targets Support 3PL vendors with process expertise to facilitate performance and cost control Retrieve, Analyze and monitor operational performance. Also, drive action points with teams for improvement. Facilitate problem solving where required Coordinate and manage periodic performance review meetings with the zones and follow up and ensure identified action items are completed on time Champion all compliance and safety initiatives and identify areas of improvement and work with stakeholders to improve safety culture Preferred candidate profile Requirements: MBA from a premier institution Relevant knowledge and experience in large scale operations Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working. Experience in process improvement and cost optimization will be added benefit Teamwork & Leadership Problem Solving & Decision Making Stakeholder Management & Project Management Conflict Management Situational & Strategic Thinking Execution Excellence Analytical skills & data management Proficient Communication Skills (Verbal & Written) Adaptability to Change To succeed in this role you should have the following 1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. 3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Qualification : B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)

Job Description Review of CMC related documents received from various inter functional departments and provide necessary inputs as per regulatory requirements. Preparation of CMC sections, compilation and review of dossiers as per country specific requirements. Track collection of all dossier/information from all concerned departments and ensure submission to regulatory authorities as per the agreed timeframe. Responsible for regulatory impact assessment in QAMS (Lupin biotech, Ghotawade facility). Responsible for preparation and compilation of query responses by coordinating with inter-function teams and submit to regulatory authorities within stipulated timeline. Continually track any changes, variations or process modifications throughout product life cycle and carry out necessary update to documentation in order to comply with all norms. Co-ordinate with respective business partners for various regulatory activities throughout the product life-cycle. Work Experience 7-12 Years of Relevant experience. With team management experience. Education Doctorate in Biotechnology or Pharmacy Masters in Veterinary Science or Biopharmaceutics Competencies 1. Strategic Agility 3. Customer Centricity 4. Developing Talent 5. Result Orientation 6. Process Excellence 8. Stakeholder Management 7. Collaboration

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Jaipur (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. JOB Description Analyze current situation, identify improvement opportunities and recommend measures to re-engineer processes (As-Is To be) Set up and manage transactional quality frameworks in a clinical context including quality assessment checklists (for quality assurance leaders), identify CTQ quality metrics, create periodic quality reports. Be able communicate fluently with US customers and answer their queries/concerns. Act as a change agent and work closely with the operations to optimize Customer value in multiple client engagement. Work with delivery and training functions to create feedback loops from quality assessment to training and operations management. Create quality frameworks to drive process excellence in a clinical context using DMAIC, lean six sigma, or other process suitable quality methodologies. Ability to work with teams across specialties. Demonstrated ability to lead & motivate a team to achieve business unit goals. High degree of integrity, work ethic and analytical abilities Track record of delivering high quality services Relationship with key decision makers in target market Will be an added advantage if the candidate has exposure to BOT/ Automation implementation. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Chennai (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Operations Manager Role Objective Handling the Surgery clients, collaboration with Senior Operations Manager onshore, quality & training team, budget file work around with finance team, proactive approach to handle quality escalations. Essential Duties and Responsibilities: Team SupervisionManage and supervise Associate Operation Managers and a team of medical coders, providing guidance, support, and feedback to ensure accurate and efficient coding practices. Quality ControlImplement and maintain quality assurance processes to ensure coding accuracy and compliance with healthcare regulations and standards. Process ImprovementIdentify opportunities for process improvements and implement strategies to enhance efficiency and reduce errors in coding operations. Client CommunicationMaintain strong communication with clients, addressing their needs and resolving any issues related to coding services. Performance EvaluationRegularly assessing the performance of coding staff, providing constructive feedback and identifying areas for professional development. Compliance ManagementEnsure all coding activities comply with relevant laws, regulations, and ethical standards, minimizing risks associated with non-compliance. Strategic PlanningParticipate in strategic planning to align coding operations with business goals and client expectations. Budget OversightManage operational budgets, ensuring resources are allocated effectively and cost-saving measures are implemented. Technology ImplementationUtilize technology and software tools to enhance coding capabilities and streamline operations. Training CoordinationDevelop and coordinate training programs to keep coding staff informed about updates in coding guidelines and industry practices Interview, hire, train, evaluate and develop subordinates when required. Skill DevelopmentIdentify the skills and competencies required for associate managers and provide training and development opportunities to enhance their capabilities. Goal SettingWork with associate managers to set clear, achievable goals that align with the company's objectives, and provide guidance on how to reach them. Feedback and EvaluationOffer regular, constructive feedback on performance, and conduct evaluations to help associate managers understand their strengths and areas for improvement. CoachingProvide one-on-one coaching to address specific challenges or areas where associate managers need support. Certification & EducationAny certification from AAPC or AHIMA and Any Bachelors degree in education Skill Set Extensive domain expertise in comprehensive surgical procedures (beyond just Same-Day Surgery), multi-specialty denial management and Multispecialty E&M. 12+ years of Coding experience and 5+ years of experience in Management role Ability to manage a team of 100+ coders Ability to co-ordinate multiple projects and initiative simultaneously Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills Six Sigma Green or Black belt is an added advantage Proficiency in using MS office applications Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Electronics City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies. Key Responsibilities: - 1. Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects. 2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal. 3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs 4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level 5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions. 6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance Regards, Infosys BPM Talent Acquisition Team

The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client. Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines Ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project Ensure that the project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts to track progress, forecast performance and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal/external stakeholders & senior leadership Ensure regular invoicing as per the contract terms and condition and performance Technical and/or Operational Issue Resolution Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Acts as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis Acts as point of escalation for issues not resolvable by the service lines. Escalate issues with financial implication on the account to Account Head and other senior stakeholders Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems Resource Allocation & Retention Ensure effective transition from the client with the well documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis Plan training batches to backfill client deliveries during crucial periods Ensure retention by offering relevant trainings and certifications of all allocated resources Ensure Process Excellence Partner with the assigned black belt for the account on regular basis to get feedback on account performance Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom line margins Present the business case for such initiatives to the clients to get their buy-in if required Drive and implement structured cadence around quality, both process and transactional. Conduct periodic meetings with clients and delivery teams daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings to share focus points, progress and successes. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts and is targeted to improve account profitability. Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies Contribute to the revenue growth of the account by supporting the Account Head through new opportunity identification for deployment of new technology, growth solutions and services within the existing account/client Recognizes business needs and determines if our portfolio offering may be an appropriate solution Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth Prepare implementation plans and ensure efficient client on-boarding; present content strategy and annual delivery plan Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc. Set direction for the team, track progress against targets through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and revenue loss Develop, manage and leverage relationships in account to build customer centricity Identify key stakeholders/ decision makers in client organization and develop and strengthen relationships with them Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Drive and attend Steering Committee meetings or Client Review meetings to regularly review project dashboards, discuss and resolve escalation points and course correct as required for high customer satisfaction and better quality of experience Act as client advocate and work with internal departments to ensure that client needs are understood and satisfied Liaise between the customer and internal teams Drive Delivery Transformation through automation and innovation focus Create and drive automation charter and related initiatives within account client (wherever applicable) Drive deployment of automation led solutions and service improvements to deliver value added services to the clients Build focus on and drive deployment of next generation hyper automation initiatives in coordination with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital, Agile etc.) and its capabilities within the account to improve quality, delivery speed and productivity parameters Mandatory Skills: Delivery Management. Experience: 8-10 Years.

We are seeking a highly experienced and driven Global Process Owner to lead the transformation of our Order to Cash (O2C) processes within our finance and accounting function. The successful candidate will be responsible for driving the analysis, design, and implementation of process improvements across multiple business divisions and regions, including the Americas, EMEA, and APAC. This role requires a strong leader who can influence, and impact work delivered from multiple centers across US and Chennai, India, and collaborate with multiple senior stakeholders at the client end. Lead the transformation of the O2C process, focusing on optimizing efficiency, reducing costs, and enhancing customer satisfaction. Collaborate with cross-functional teams to identify areas of improvement and develop strategic plans to achieve process excellence. Develop and implement global standards, policies, and procedures for the O2C process, ensuring compliance with financial regulations and industry best practices. Work closely with senior stakeholders to understand their requirements and ensure that the O2C process meets their needs. Apply experience with large scale SAP S/4HANA migration to identify potential risks and its process impact Contextualize Order to Cash processes such as collections, dispute resolution, etc. such that it highlights root causes for resolution. Analyze different reports to infer impact on the processes and underlying dependencies. Articulate insights and recommendations to different sets of stakeholders, including business and technical audiences. Drive the analysis and implementation of technology solutions to enhance the O2C process, including automation and AI Monitor and report on key performance indicators (KPIs) to measure the success of process improvements and identify areas for further enhancement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s degree in finance, Accounting, or a related field; MBA or relevant postgraduate qualification preferred. Minimum 10 years of experience in finance and accounting, with a focus on O2C processes. Proven experience in leading and managing global process improvement initiatives, preferably in FMCG industry. Strong knowledge of Order to cash / AR management including SOX, and industry best practices. Preferred technical and professional experience Excellent leadership and management skills, with experience in managing cross-functional teams. Strong communication and collaboration skills, with the ability to influence and impact stakeholders at all levels. Strong analytical and problem-solving skills, with experience in data analysis and interpretation. Proficiency in MS Office, particularly Excel, and experience with financial systems – SAP Ability to travel as needed, up to 20% of the time.

Roles and Responsibilities Collaborate with stakeholders to understand business requirements and translate them into technical specifications. Develop process maps, flowcharts, and other visualizations to identify areas for improvement. Conduct data analysis using latest tools to inform business decisions. Identify opportunities for process excellence through continuous improvement initiatives. Manage multiple projects simultaneously, prioritizing tasks based on urgency and importance.

Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel

Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 |Management Level Manager Specialisation International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Incedo is a US-based consulting, data science and technology services firm with over 6,000 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Role and responsibilities: This challenging role is an opportunity for a motivated seasoned accountant whose primary responsibilities will be to support Accounting Policy functions, day to day accounting activities, moth end and year end close process, Intercompany accounting transactions. • Responsible for Managing general accounting functions and Ensuring Accounting policies compliances. Ensuring that accounting align with UK/ US GAAP. • Overseeing the daily activities of the accounting department and ensuring that all major projects, month end and year end reports are completed accurately and on time. • Responsible for month end and year end close process • Review the Journals entered by the teams - AP, AR, GL of respective regions • Knowledge of intercompany transactions - accounting, compliance and assisting the audit of respective regions. • Transition new processes and lead knowledge transition from client. • Develop and document business process and accounting policies to maintain and strengthen internal controls • Balance sheet reconciliations Qualifications/ Skills • M.com/ MBA Finance/ CA (Inter)/ CMA (Inter) • Knowledge of UK/ US GAAP and IFRS shall be preferred • Should have 8+ Yrs of relevant experience. • Minimum 3 years of experience in team management • Fluent written and spoken English skills, able to use English to communicate with worldwide peers. • Administrative, organizational and communication skills • Compliance oriented. • Excellent planning, analytical and interpersonal skills. • Working experience in SAP shall be preferred • Flexibility to work in UK time We are an Equal Opportunity Employer We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Regards, HR Team

Our client partners with shippers, mailers, carriers, and drivers gather crucial, real-time data through proprietary technology to efficiently and predictably deliver mail and shipments via our optimized supply chain network. We keep things moving in ways never before possible. Our team is growing rapidly, apply today to get your career moving with our client. Summary: We are seeking a results-driven Process Improvement Consultant to support strategic initiatives across Sales, Account Relationship Management (ARM), and operational teams. This contract role will leverage Lean Six Sigma methodologies and design thinking to streamline workflows, enhance performance metrics, and drive continuous improvement. Responsibilities: Identify bottlenecks in sales and ARM processes; implement data-driven improvements. Apply Lean Six Sigma principles to reduce waste and eliminate non-value-added activities. Standardize workflows across teams, regions, and product lines to ensure consistency and scalability. Use design thinking to facilitate workflow design, particularly ticketing systems. Establish and monitor key performance indicators (KPIs) for sales, ARM, and operational functions. Build and maintain data models and dashboards (e.g., Power BI) to track: Sales performance and pipeline health Account growth, forecasting, and business reviews SLA adherence, exceptions, and corrective actions Analyze ticketing system data to identify trends, root causes, and develop action plans. Bridge Sales, ARM, and Operations by aligning goals and processes across marketing, finance, and supply chain. Improve post-sale handoffs and service delivery to enhance customer satisfaction and retention. Highlight process gaps, inefficiencies, and follow-up needs to stakeholders. Training & Leadership Promote Six Sigma and Lean leadership practices across teams. Support training initiatives to embed a continuous improvement culture. Qualifications: Lean Six Sigma Green Belt or higher preferred. Proven experience in sales operations and process improvement. Proficiency in Power BI or similar data visualization tools. Strong analytical, facilitation, and communication skills. ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do. Work Mode: Hybrid Shift Time: 1pm to 10pm

B.E./B. Tech in Mechanical Engineering or Printing Technology & MBA in Operations / Strategy / General Management (preferred) with 10- 15 years of experience in process improvement/ Manufacturing. Demonstrated leadership in FTR improvement, scrap reduction, and customer-centric quality enhancement. Responsible for leading process and quality improvement initiatives across the manufacturing plant, with a strong focus on Flexo Printing operations, First Time Right (FTR) quality, and scrap reduction. The role drives operational excellence, cost savings, and customer satisfaction through the application of Lean, Six Sigma, and data-driven methodologies, in close collaboration with a cross-functional team.

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. About Applied Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Job Summary The Director of Operations will be responsible for driving operational excellence at the site through strategic planning, execution, and key metrics tracking. This role will oversee centralized business processes and workflows to facilitate cross-functional collaboration, priority setting, and decision making. Additionally, manage governance and compliance for site operations, ensuring adherence to key policy controls. This leadership position will involve mentoring and leading team members, implementing improvements in daily site operations, and leveraging global resources to deliver industry benchmark methods. Also, work to remove operational obstacles to achieve streamlined business execution. This role will encompass coordination across all Applied Materials business units and functions to consolidate strategic requirements, budgeting, tracking, and action plans for the India site. Roles and responsibilities: Develop and implement a vision that is congruent with the business objectives. Manage the planning and coordination across cross-functional Business Units (BUs) and Functions to devise an operational plan and key deliverables based on priority setting, with a primary focus on R&D and Engineering lab operations. Oversee the facilitation of roadmap, strategy, and plan reviews with cross-functional leaders to achieve consensus and scope finalization prior to design and execution. Supervise the execution of the plan in collaboration with site operations, Facilities (GWI), and EHS, including coordination with procurement, supply chain, and logistics. Ensure the enforcement of global standards, safety, quality, and regulatory compliance across all sites in partnership with site EHS teams. Monitor Operations KPI and key metrics to drive operations excellence and productivity tracking across all India functions. Qualifications: Masters DegreeA postgraduate degree in Engineering, Material Science, or Business with Bachelors DegreeAn undergraduate degree in Engineering. 15 Years of Total ExperienceA comprehensive background in relevant fields. 10 Years of Experience in Semiconductor/High-Tech Operations and PlanningExtensive prior experience indicating a deep familiarity with industry standards, practices, and challenges is preferred. 5+ Years of Team Management or Cross-Functional LeadershipA proven track record in overseeing teams or projects, demonstrating leadership capabilities and collaborative skills. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Ensure strict adherence to current Good Manufacturing Practices (cGMP) and site safety protocols. Guide OE members in coordinating with site-level AETs (Area Excellence Teams) and SETs (Site Excellence Teams). Provide on-the-ground support for continuous improvement activities and problem-solving sessions. Oversee data collection, analysis, and reporting to drive and support site-level OE initiatives. Facilitate implementation of 5S and Visual Management across site functions. Engage with suppliers for alignment and execution of OE initiatives relevant to the site. Initiate and lead theme launches to encourage active participation in the SFTI (Shop Floor Team Involvement) program. Conduct OE and Six Sigma trainings for various team levels. Guide teams in successful execution and closure of Six Sigma projects across different belts (Yellow, Green, Black). Identify improvement opportunities and develop a robust pipeline of cost-saving projects. Support and implement high-impact projects aligned with business goals. Coordinate periodic review meetings with site leadership and corporate OE teams to track OE progress and savings. Facilitate monthly and quarterly SFTI review meetings. Undertake special tasks and projects assigned by the reporting manager or site head. Support internal audits and Quality/EHS systems in line with regulatory expectations. Act as the site-level DI Champion, ensuring compliance and effectiveness of Data Integrity SOPs and corporate policies. Qualifications Masters degree in Chemical Engineering, Chemistry, or related field. Certification in Six Sigma (Green/Black Belt preferred). Minimum 6 years experience in Operational Excellence roles within the pharmaceutical Proven track record in leading improvement projects and team engagement initiatives. Strong analytical and problem-solving skills Proficiency in Lean, Six Sigma, and project management tools Excellent communication and facilitation skills Collaborative mindset with the ability to influence cross-functional teams Knowledge of cGMP, EHS, and Data Integrity standards