914 Process Excellence Jobs - Page 19

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation (Functional role) Job Title: Manager Mode of Work - Work from office Relevant Experience: 5+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience. Must have led end to end Transformation project like improving NPS / CSAT / AHT ,etc. with cognitive solutions (RPA/GenAI/CCAAS) Good to be Six Sigma Black belt certified, however green belt certification would also do Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Lead / support improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with our leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations Identifying client value add opportunities and working together with the business for presenting the same to the clients. Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our clients business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs Desired Skills/ Preferred Qualifications: Comprehensive understanding of Business Process Service & CX business & associated channels Solution Building Business Transformation Roadmaps Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Proven experience in conducting Process Discoveries & write Process Design Documents Lean Six Sigma BB / MBB Certification would be preferable Strong Stakeholder / client management experience

Role & responsibilities Lead the journey of process excellence and strategic process improvement projects, and act as a subject matter expert to stakeholders in identifying and prioritizing process improvement projects. Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies, and tools. Understanding internal/external Customer needs of the process and driving process improvements, focused on process optimization, cost reduction, customer experience and operational excellence. Calculate financial cost & benefits. Lead a cross-functional team to work with transformation work stream heads to identify and assess opportunities across initiatives that will drive efficiency. Process development, implementation, assessment, automation, and improvement using process improvement tools like lean and six sigma. Measure process adequacy, effectiveness and improve compliance score. Support process owner for implementation. Energize teams and stakeholders, collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, operational excellence, and customer satisfaction and present action plan. Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings/improvements. Implementation of ISO Certification standards Preferred candidate profile BE/B. Tec (Mech/Electrical), Six sigma Certification (min Green Belt), Internal Auditor Certification (ISO 9001, ISO 14001, ISO 45001) 10-15 years of experience in Process Excellence. Certified Lean, Six Sigma. Implementation of ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 27001. Communication, process development, process compliance, process review, encouraging alignment 30% traveling PAN India if require

Role & responsibilities Lead the journey of process excellence and strategic process improvement projects, and act as a subject matter expert to stakeholders in identifying and prioritizing process improvement projects. Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies, and tools. Understanding internal/external Customer needs of the process and driving process improvements, focused on process optimization, cost reduction, customer experience and operational excellence. Calculate financial cost & benefits. Lead a cross-functional team to work with transformation work stream heads to identify and assess opportunities across initiatives that will drive efficiency. Process development, implementation, assessment, automation, and improvement using process improvement tools like lean and six sigma. Measure process adequacy, effectiveness and improve compliance score. Support process owner for implementation. Energize teams and stakeholders, collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, operational excellence, and customer satisfaction and present action plan. Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings/improvements. Implementation of ISO Certification standards Preferred candidate profile BE/B. Tec (Mech/Electrical), Six sigma Certification (min Green Belt), Internal Auditor Certification (ISO 9001, ISO 14001, ISO 45001) 10-15 years of experience in Process Excellence. Certified Lean, Six Sigma. Implementation of ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 27001. Communication, process development, process compliance, process review, encouraging alignment 30% traveling PAN India if require

Role & responsibilities Lead the journey of process excellence and strategic process improvement projects, and act as a subject matter expert to stakeholders in identifying and prioritizing process improvement projects. Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies, and tools. Understanding internal/external Customer needs of the process and driving process improvements, focused on process optimization, cost reduction, customer experience and operational excellence. Calculate financial cost & benefits. Lead a cross-functional team to work with transformation work stream heads to identify and assess opportunities across initiatives that will drive efficiency. Process development, implementation, assessment, automation, and improvement using process improvement tools like lean and six sigma. Measure process adequacy, effectiveness and improve compliance score. Support process owner for implementation. Energize teams and stakeholders, collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, operational excellence, and customer satisfaction and present action plan. Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings/improvements. Implementation of ISO Certification standards Preferred candidate profile BE/B. Tec (Mech/Electrical), Six sigma Certification (min Green Belt), Internal Auditor Certification (ISO 9001, ISO 14001, ISO 45001) 10-15 years of experience in Process Excellence. Certified Lean, Six Sigma. Implementation of ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 27001. Communication, process development, process compliance, process review, encouraging alignment 30% traveling PAN India if require

Dali Electronics is looking for Kairav Domadia ( Proprietor ) to join our dynamic team and embark on a rewarding career journey Oversee the complete operations and management of the business, including planning, organizing, and controlling day-to-day activities Make strategic decisions related to product offerings, pricing, marketing, budgeting, and resource allocation to ensure profitability and growth Manage financial records, handle billing, taxation, and ensure legal and regulatory compliance Build and maintain strong relationships with customers, suppliers, and partners to enhance business sustainability Hire, train, and supervise employees or contractors, ensuring high performance and adherence to company standards Monitor market trends, analyze competition, and implement strategies for continuous improvement and business expansion Ensure customer satisfaction by addressing feedback, resolving issues promptly, and delivering quality service or products

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coaching and guidance to team members on process best practices. Job Requirements Proven experience as a Process Manager or similar role in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt. Strong analytical and reporting skills with attention to detail and accuracy.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 2-7 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools. Ability to motivate and inspire team members to achieve their goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and effective. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, enabling collaboration with cross-functional teams. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong leadership and team management skills, with the ability to motivate and guide team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and effective. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, enabling collaboration with cross-functional teams. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong leadership and team management skills, with the ability to motivate and guide team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and effective. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma. Strong knowledge of industry best practices and standards in process management.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-9 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members to enhance their skills and knowledge. Monitor and control processes to ensure compliance with industry standards and regulations. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies and tools. Strong team management and coaching skills. Familiarity with industry-specific regulations and standards.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 2-5 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and report on key performance indicators to stakeholders. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools. Ability to motivate and inspire team members to achieve their goals.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-9 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Monitor and control process performance to meet customer expectations. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and compliant with industry standards. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, enabling collaboration with cross-functional teams. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong leadership and team management skills, motivating and guiding team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills, with the ability to lead and motivate teams. Experience with process improvement tools and techniques, such as Lean Six Sigma or Black Belt. Strong knowledge of industry-specific regulations and standards, with the ability to apply this knowledge in real-world scenarios.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coaching and guidance to team members on process best practices. Job Requirements Proven experience as a Process Manager or similar role in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent leadership, communication, and problem-solving skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt. Strong analytical and reporting skills with attention to detail and accuracy.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and effective. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, enabling collaboration with cross-functional teams. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong leadership and team management skills, with the ability to motivate and guide team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management and consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize process improvement opportunities. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and inform decision-making. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT services and consulting industry trends and best practices. Excellent communication, interpersonal, and project management skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement methodologies and tools. Strong problem-solving and critical thinking skills. Ability to work collaboratively in a fast-paced environment.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficiency in data analysis tools and technologies. Strong problem-solving and critical thinking skills. Experience working with large datasets and developing predictive models.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Must have Transactional Quality experience Monitor and evaluate voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyse voice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on their voice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring of voice interactions. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Design and implement new processes and procedures to enhance overall organizational efficiency. Provide training and support to team members on new processes and procedures. Monitor and control processes to ensure compliance with company standards and regulations. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with the ability to interpret complex data. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities. Strong leadership and team management skills, with experience supervising and mentoring team members. Experience with process improvement tools and techniques, such as Lean Six Sigma or Black Belt. A graduate degree is required for this position.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members to enhance their skills and knowledge. Monitor and control processes to ensure compliance with industry standards and regulations. Job Requirements Proven experience in managing processes and leading teams in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze data and make informed decisions to drive process improvements. Experience with process improvement tools and techniques. Strong attention to detail and ability to manage multiple priorities simultaneously.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and effective. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and collaboration skills, with the ability to work with cross-functional teams. Ability to prioritize tasks and manage multiple projects simultaneously. Strong leadership and team management skills, with the ability to motivate and guide team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma.

Job Title: Manager Corporate Quality Job Summary The Corporate Quality Manager will work closely with the relevant stakeholders to drive Continuous Improvement Culture and build the DNA as part of Corporate Quality. This role will drive continuous improvement, LSS trainings and manage the programs, initiatives. Key Responsibilities Continuous Improvement Drive initiatives, including Lean and Six Sigma, or other methodologies to achieve efficiency improvements, customer value creation and delivery excellence Customer Satisfaction: Monitor and analyze customer feedback, ensuring effective resolution of quality-related issues. Mentor and support candidates pursuing Lean Six Sigma Yellow Belt/ Green Belt certifications. Conduct Trainings on Lean Six Sigma Yellow Belt and Green Belt trainings across various locations online and in-person. Quality Metrics and Reporting: Develop and track quality metrics, providing regular reports to senior management. Collaborate with internal stakeholders and clients to drive and influence improvement objectives. Hands on work to develop training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures. Hands on work on project management, including project plan creation, governance, stakeholder management, toll gate reviews and benefit quantification facilitate best practice sharing and replication Support the development of training materials and introduction of new training modules from time to time Requirements Education: Any Bachelor's or Master’s degree Experience: Minimum 12 to 15 years of experience in the field of Process Excellence, with at least 5 years in a managerial role Certifications: Six Sigma Green Belt, Certified Lean Practioner or other relevant certifications. Data Analysis Skills: Proficiency in data analysis tools (Minitab/Advanced Excel/Tableau). Nice to Have Industry Experience: Experience in US healthcare will be an added advantage (preferred Healthcare (RCM) experience, insurance – collection business, F&A – Order to Cash)

Lead Associate - Transactional Quality(RTR/ Record To Report/ GL Accounting) - REF74301N_2025166076 Commerce Graduate / PG, Good Communication / Presentation Skills This person will require strong analytical skills, attention to detail, positive professional attitude and the ability to work in a team environment Must have Basic and advanced level MS Excel, Power Point skills Perform Quality Checking for PTP Must be responsible for analyzing data to ensure accuracy Qualifications Graduate / B.Com. / MBA