2122 Process Excellence Jobs - Page 18

As Cluster Head of BSQIG, your role involves leading and conducting comprehensive reviews of branch operations, both onsite and remotely, within specified timelines. Your primary responsibilities will include: - Conducting audits focused on service delivery, customer journey mapping, and NPS readiness. - Ensuring adherence to sales processes, internal controls, and regulatory requirements. - Identifying risks, tracking red flags, and preparing thematic risk reports. - Performing Root Cause Analysis (RCA), recommending corrective actions, driving closure of gaps, and escalating critical issues as necessary. - Releasing timely branch scorecards, customer experience ratings, and exception repor...

As a Transformation Program Manager at JLL, you will be responsible for designing globally consistent processes and leveraging technology platforms to optimize operations and support business requirements. Your role will involve designing, documenting, and implementing standard processes driven by lean re-engineering to drive digitization and automation of service delivery. You will manage the design process for transformational projects defined within the Global Finance Roadmap. Key Responsibilities: - Design globally consistent processes driven by lean re-engineering - Ensure technology platform leverage for operational optimization - Drive digitization and automation of service delivery -...

Role Overview: As the Head of Global IT Service Assurance, your role involves overseeing centralized IT service delivery and assurance functions across the enterprise to ensure consistent, high-quality IT services globally. Reporting directly to the CIO, you will be responsible for leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Your leadership will foster a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Key Responsibilities: - Design and implement a global service assurance strategy across all service ...

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client qu...

Role Purpose: To architect and lead the customer experience strategy across Torrent Diagnostics, ensuring a unified, seamless, and emotionally resonant journey for every customer. This role is pivotal in driving brand loyalty, customer satisfaction, and long-term business growth through data-driven insights, digital transformation, and cross-functional collaboration. Strategic Imperatives: 1. Customer-Centric Transformation: Champion a cultural shift towards customer obsession across all business functions, embedding CX as a strategic lever for differentiation and growth. 2. Experience Innovation: Design and implement innovative customer journeys that are intuitive, personalized, and frictio...

The Indian Hotels Company Limited is looking for Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality Developing and implementing customer service policies and procedures to ensure a positive guest experience Maintaining accurate financial records, including guest billings and payments, an...

The Indian Hotels Company Limited is looking for F&B Executive to join our dynamic team and embark on a rewarding career journey As for "F&B Executives," it typically refers to professionals working in the Food and Beverage (F&B) industry F&B Executives are responsible for managing and overseeing the operations of food and beverage establishments such as restaurants, cafes, hotels, or catering companies Here are some key responsibilities and tasks associated with the role:Operations Management: F&B Executives are responsible for the overall management of the F&B establishment This includes overseeing daily operations, ensuring quality standards, monitoring customer service, managing staff, a...

Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals Support all safety programs and OSHA compliance to ensure a safe work environment for all associates Proactively identify and lead process improvement initiatives and Lean tools Other requirements: Work with Ops manager to identify improvement projects for the sites and drive projects for the site Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible ...

Role Overview: You will be part of the HR Optimized function at Prudential, focusing on building horizontal capabilities such as Process Excellence, HR Technology, Reporting & Analytics, Engagement & Governance, and Operations & Shared Services. Your role will involve collaborating with process owners, Workday support team members, and stakeholders to understand requirements, assess impact, and implement leading Workday HCM practices across all group and local business units. As the Workday Functional Lead, you will play a crucial role in establishing a streamlined user experience and service delivery through Workday HCM. Key Responsibilities: - Collaborate with HR process owners and stakeho...

As a Change Management Leader in ISPL Operations, CIB-ITO team in Bangalore, your role will be to focus on continuous improvement, operational efficiency, and project excellence to support Client Engagement, Protection, and Global Markets business lines. **Key Responsibilities:** - Drive continuous improvement initiatives within Operations. - Lead large-scale projects including workflow analysis, bottleneck identification, and process re-design. - Act as a Lean & Project Management Subject Matter Expert (SME) to coach teams on Lean practices and company standards. - Report on progress, risks, and dependencies to leadership. - Partner with stakeholders across business lines to enable automati...

What Youll Need 8+ years of relevant experience in process excellence , preferably within BPO , shared services , or back-office operations Strong knowledge of back-office workflows; exposure to voice support processes a plus Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred) Proven experience in identifying operational gaps and delivering measurable improvements Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms E...

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role . 8-10 years of strong functional knowledge of associated modules and workflows of at least one Product Lifecycle Management suite.Understanding of PLM architecture and/or data models and project management would be an advantageStron...

Job Summary We are looking for a strategic Senior Manager Quality Operations to lead quality assurance programs across customer-facing operations. You will play a key role in driving Continuous Improvement (CI), integrating AI-led insights, optimizing audit programs, and enhancing operations through data, automation, and collaboration. This role is ideal for someone who uses AI to turn data into direction, transforms complexity into action, and excels at optimizing processes and teams through evidence-based intelligent systems. You will report to the Director of Quality and Data. What Your Responsibilities Will Be: Quality Strategy & AI Integration Design and manage quality frameworks across...

Position: Regional Manager Operations Location: Chennai Job Description – Key Responsibilities Operations & Inventory: Lead 3PL warehouse operations, product flow, and chemical logistics in the South region. Process Excellence: Drive process optimization, compliance, cost/time efficiency, and SLA/KPI adherence. Leadership & Development: Mentor and motivate teams, oversee training, and build high-performance culture. Business & Reporting: Manage KPIs, audits, safety/ISO compliance, credit control, and provide insights for management decisions. Growth & Projects: Lead start-ups, process improvements, business development, and ensure safe, efficient, customer-focused operations. Ideal Candidate...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

This Position reports to: Global Division Controller Your role and responsibilities: In this role, you will have the opportunity to lead the Operations Excellence function at the global level, reporting into the Global Division Chief Financial Officer . Each day, you will set and drive global strategy across the value chain, shifting the function from tactical execution toward operational excellence, continuous improvement, and best practice sharing . You will also play a key role in ensuring strong collaboration with Regional HUBs, Global Operations Centers (OPCs), and Local Businesses , focusing on sustainable value creation and performance improvement, while managing a global team of func...

We're Hiring: VP Lending Operations, Automation & Compliance | Fintech | Are you an operations leader with a passion for building scalable processes, driving automation, and ensuring regulatory excellence? Join a high-growth digital lending platform on a mission to reshape how businesses access credit in India. Were looking for a visionary VP – Lending Operations, Automation & Compliance to lead our platform operations end-to-end, while enabling seamless customer experiences and ensuring robust process governance. Location: Navi Mumbai Reporting To: MD & CEO Experience: 10–15 years Industry: Fintech / Digital Lending / BFSI Key Responsibilities: Lead end-to-end platform operations across dig...

Our Team: This position is part of Sanofi Business Operations, within Process Excellence & Innovation organization and reporting to the Head of Continuous Improvement. Process Excellence & Innovation (PE&I) drives continuous improvement and process excellence, ensuring existing service towers adopt a standard framework, methodologies, and tools to deliver upon end-to-end process excellence ambition. The role will provide Continuous Improvement leadership to help standardize and transform our end-to-end process. The role is focused on complex initiatives, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of interdependancy. Main resp...

Key Performance Areas: Excellent Stakeholder Management People Management (leadership role, team management, floor control and retention) Formulate, Implement, Track career path & Individual Development Plans of each member in the team Operations and vendors metrics management Mentor and guide quality lead / process expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team Manage the team and ensure high service delivery and execution Innovate and build long term solutions to improve process, identify defect elimination scope Promote tech solutions to scale the process and develop skills within team to support automat...

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead quality assurance programs across customer-facing operations. You will play a key role in driving Continuous Improvement (CI), integrating AI-led insights, optimizing audit programs, and enhancing operations through data, automation, and collaboration. This role is ideal for someone who uses AI to turn data into direction, transforms complexity into action, and excels at optimizing processes and teams through evidence-based intelligent systems. You will report to the Director of Quality and Data. What Your Responsibilities Will Be 1. Quality Strategy & AI Integration Design and manage quality frameworks a...

As an ideal candidate for this role, you should possess the following skills and qualifications: Role Overview: You will be responsible for assisting in the preparation of critical documentation such as Operations Standard Document (OSD) and Business Information Security Risk Assessment (BISRA) for the designated business/operations area. Your role will involve implementing controls in operational areas as per defined standards, contractual requirements, and policies. Additionally, you will be expected to conduct compliance/audit reviews and monitor risks & controls. Key Responsibilities: - Assist in preparing critical documentation like OSD and BISRA for the assigned business/operations are...

The Product Operations Specialist is responsible for driving operational excellence and seamless collaboration across teams and functions. This role ensures effective delivery of bp pulse Product program and successful cross-functional coordination within the Product & Tech organization and with business entities. Role synopsis: Ensure a comprehensive view of the product portfolio and operating program, and their impact on the business. Support and optimize the Product delivery process to align with operating plan commitments. Create and maintain clear, articulated and insightful documentation that demonstrates program execution. Shift pattern: 2:00pm - 11:00pm IST Manage key operational pro...

Lean Six Sigma (GB /BB Certified) Customer service /contact center in Process Improvement. knowledge on Project Management (DMAIC, DMADV), Good knowledge of MS Office, PPT and Excel Sheet Descent knowledge of statistical tools like Minitab, JMP, SPSS Required Candidate profile Lean Six Sigma Green Belt and Black Belt Certified Technical Competencies Measures performance against process requirements, aligning improvement projects to close performance shortfalls

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing HighQuality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact SixSigmaand Lean projects Coach green belt and smaller/lower complexity projects across the...

Key Tasks & Responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing High Quality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact Six Sigma and Lean projects Coach green belt and smaller/lower complexity projects across t...