910 Process Excellence Jobs - Page 15

About IHCL Careers at IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Drive daily revenue optimization through pricing and inventory control, leveraging data analysis to improve performance. Work closely with sales and marketing to ensure strategies are aligned with revenue targets and market trends. Essential Job Tasks Execute daily pricing, inventory control, and distribution strategies. Analyze booking patterns, market demand, and competitor pricing to adjust rates. Collaborate with sales, marketing, and reservations teams to optimize promotions and offers. Monitor performance through regular reporting and adjust strategies to meet targets. Maintain and update the property s revenue management system (RMS) and other tools. Areas of Responsibility Daily Revenue Optimization: Authority to adjust room rates, manage inventory, and make tactical decisions to optimize daily revenue performance. Market Analysis and Reporting: Responsible for analyzing market conditions, competitor pricing, and demand forecasts to make informed decisions. Collaboration with Sales and Marketing: Authority to implement sales strategies and marketing initiatives to align with the overall revenue plan, ensuring consistent execution. System Management: Authority over the use and configuration of revenue management and property management systems to ensure accurate data and decision-making tools. Required Qualifications Minimum Bachelors Degree in Hospitality, Business or any other discipline Preferred - Masters degree in Hospitality, Business or any other discipline. Analytics or Mathematics background Good knowledge of MS Excel and Powerpoint Work Experience 3 - 4 years experience in Revenue Management Languages Needed in Position English Key Interfaces- External Clients, Vendors and Partners Key Interfaces- Internal Reservations Area / Unit DOSM/ Sales Managers General Manager / Hotel Ops team Corporate RM and Distribution Team Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To provide the revenue figures necessary for determining the individual profit centers profitability, which includes reconciling and monitoring revenue records and following internal procedures to ensure the company complies with all tax obligations. Essential Job Tasks Ensure that all revenue transactions, such as room revenue, food and beverage sales, and other services, are accurate and recorded in the accounting system, and create daily and monthly sales reports, as well as financial statements, for management. Areas of Responsibility Properly check and finalize the daily room revenue report. Ensure market segmentation correctly reflects the source of business and is accurately reflected in the GL. Verify the room rate with agreements or reservations, check allowance for room revenue, and ensure room revenue as per PMS is corrected in the GL. Check the rebate report, discount report, complimentary and house use report, no-show postings, late check-outs, etc., to ensure that every complimentary room, house-use room, discount, or rebate of revenue has adequate explanation in the approval form. Prepare monthly reports and schedules as part of the monthly MIS pack and financials. Prepare the DSR on a daily basis. Ensure control to report any discrepancies between housekeeping and front office room status. The total rooms available for sale should agree with the contracted rooms available. Required Qualifications B Com/Mcom degree in Finance Work Experience 1-2 Years Languages Needed in Position English Key Interfaces- External Consultants Key Interfaces- Internal Finance functions and compliances Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

As an experienced professional with over 18 years in the Telecom, New Age/Tech, Customer Service, and Retail industries, you will be responsible for leading the Quality and Process Excellence team for a large business with global deliveries. Your role will require you to have a Graduate/Post Graduate degree with at least the last 10 years in the IT/BPO industry. It is essential to have Lean and Six Sigma Black Belt/Master Black Belt certifications to drive quality certifications like ISO, CMMI, COPC, and execute high-impact continuous improvement projects using Lean, Six Sigma, and Transformation methodologies. Your responsibilities will include proactively identifying opportunities for improvements and potential risks, collaborating with internal and external stakeholders to address them, and driving business value generating projects for customers and the organization. Additionally, you will lead innovation and change initiatives across the business in alignment with customer and internal transformation teams. Your strong interpersonal, people management, analytical, and communication skills will be crucial in managing clients, internal senior stakeholders, and global teams across different geographies and time zones. Having a proven track record in problem-solving and innovation, especially in technology-enabled solutions like RPA, Low Code No Code, AI, and Gen AI, will be advantageous. Furthermore, a good understanding of various pricing models, financials, and P&L, along with the ability to drive descriptive, prescriptive, and predictive analytics for different engagements, will be valuable in ensuring best-in-class customer experience. You will also be expected to own the charter of Start Green and Stay Green to identify and replicate best practices throughout the business.,

Overview of Department/Function You will be working as a part of Process Excellence team which drives process improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. The team typically works on Six Sigma and Lean projects Hiring for Process excellence manager - (HR Process) Job Description Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership - Lead and Implement business process management system - Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up - Implementing Business Process Management Systems (BPMS) for newly Transitioned processes . Identify improvement opportunities as per Six Sigma /LEAN framework and work with teams to drive till closure generating benefits . Identify RPA opportunities through process assessment, align as per RPA framework and Project manage Automation. Prepare and present analysis or specific trends on key critical metrics for the program aligned to Understand Ops related metrics and report them in overall ACM dashboard . Exposure to HR projects is mandatory Requirement Primary Responsibilities • To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage • Establishing of new process workflow with the help of functional SMEs Capture process procedure level deviations and ensure periodic reporting Govern the new process rollouts and its approval across Operations and Systems Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency • Maintain the repository of latest business processes Review and mentor the various improvement projects Establish and monitor the benefit realization of various initiative • Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) Implement effective process to track and report the inter departmental SLAs • Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness • Provide project leadership includes identifying opportunities, defining and financially justifying projects • Establishing of new process workflow with the help of functional teams as per need Optimizing business performance by standardization. Reducing redundancy & NVAs • Coordinating and prioritizing Projects activities with all functions Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program. • Develop & Rollout process training and certification process Establish process excellence roadmap to bring process driven culture . Desired skills and competencies o Automation deployment o Project Management o You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase efficiency o You should have latitude in decision-making and determination of objectives and approaches to critical assignments o Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business o Driving excellence o Fostering partnerships with clients o Leading transformatio

Long Description R&D Document control - Document storage, arrangement, and enhance traceability. Contribute to system improvement for document traceability without error/gap Review of R&D documents as per quality compliance along with raw data/metadata review and electronic data verification on systems as per requirement Issuance, submission/archival: Issuance, submission/archival of logbooks, LNBs, documents (including soft/electronic document control) Equipment & CSV related document review (IQ, OQ, PQ etc. ) Respective document archival, submission and maintain traceability of all documents QAMS review support for evaluation of QAMS elements such as Deviation, Change Control, CAPA, LIR etc. Any responsibility advised by superior from time to time Competencies Collaboration Customer Centricity Developing Talent Innovation & Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility Education Masters in Biotechnology Post Graduation in Biotechnology Work Experience 2-4 years of experience

Location: Malad-Palm Spring Center Min Experience: 2.0 Max Experience: 5.0 Vacancies: 1 Primary Skills: BPEX Change Methodologies Secondary Skills: BPEX Change Methodologies Job Description: Roles And Responsibilities: Looking for Green Belt Six Sigma certified Business Process Excellence (BPEX) consultant with Business Operation Team. The candidate will be responsible for driving continuous improvement projects, supporting Black Belts and MBBs in their projects. He/ She will be required to liaison with the project team / operations / business as per the need of project. Some of the routine responsibilities may include process mapping, project documentation, maintaining project plan, data analysis etc. Profile - Assistant Manager - BPEX Location - Malad - PSC Key Responsibility: - work full time on process improvement and enhancement - Co-ordinate and deliver BPEX training - Accountable for Master balck belt and black belt projects - Support organization wide BPEX initiatives - Involving project team members including process owners, influencing people and driving process excellence across the organization Requirement - 2 to 4 years experience - Should have Green Belt Six Sigma Certified - Minimum Graduate, MBA is preferred - Trained on BPEX Technologies - Good Analytical and communication skills Thank You Avani Bhatti Name Contact No. Email Resume Max size: 2mb

JD - Category Lead - Gaming, Indus Appstore Responsibilities: Build out the Gaming category for Indus Appstore Deep understanding of the gaming markets - local & global, casual & real money and trends to shape the strategy Establish and manage partnerships with Gaming companies and other ecosystem players at a strategic level Ownership of commercials and business metrics for the respective category End to end ownership of user experience for the category along with product team Participate in community building for Indus Appstore for the Gaming companies Collaborate with cross-functional teams- design, data science, product, engineering, marketing, business finance and finance to lead category specific initiatives GTM strategy, new product launch, portfolio marketing strategy and execution, positioning, messaging, pricing, competitive research and internal communication Actively monitor and drive commercial performance - onboarding, advertising P/L and payments P/L for the category Manage regulatory and/or compliance interaction with regulatory entities & internal teams Manage business operations with strong oversight and focus on automation and process excellence Preferred qualifications and ideal background: An entrepreneurial drive to open up new opportunities of growth and strong execution rigour to follow it up. Someone who loves to go through the idea- pilot - measure - scale loop A good mix of intuition & analytical decision making. Ability to balance long-term vision with short- and medium-term goals Prior experience of working with and leading highly skilled cross- functional teams 10+ years of experience in Account Management domain with exposure to Gaming as a category MBA from a Tier 1 institute Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects Ability to forge and nurture leadership relationships with external stakeholders (CXOs) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Are you passionate about using technology to solve real-world problemsDo you enjoy leading a team to create innovative solutions that make a differenceAs our Support Automation Leader, you'll have the opportunity to directly impact the customer experience for our businesses. You'll be at the helm of our innovation efforts, shaping the future of how we support our valued partners and customers What You'll Be Doing Taking charge of our support systems for our businesses, with a focus on improving performance and customer happiness. Becoming an expert on our products (Helpdesk, Bots, Chat, IVR, Dialer, etc.,) to create a support experience that is second to none. Using data to measure our success and find new opportunities for improvement in our support tools. Building and implementing smart solutions to make our key processes more efficient. Exploring the latest industry trends and bringing in new technologies to enhance our experience. Ensuring our support platforms are well-managed, secure, and effective. Guiding and mentoring a team of bright individuals, while also rolling up your sleeves to contribute to projects. Partnering with other teams to deliver a cohesive and positive user experience. What We're Looking For Bachelor's degree in B.Tech Someone with a customer experience platform knowledge for at least 4 years.The ability to apply basic coding knowledge to develop practical technical solutions.A proven leader with experience managing a team.Familiarity with customer experience or AI is a strong asset.A proactive problem-solver who can create clarity and structure.An excellent communicator and collaborator.A curious and driven individual who is always eager to learn. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Key Responsibilities 1. Project Management : Support the planning, execution, and monitoring of projects in alignment with organizational goals. Track project progress, manage timelines, and ensure deliverables are met. Communicate project updates and risks effectively to stakeholders. 2. Process Mapping : Analyze and document existing business processes to identify areas for improvement. Create clear, detailed process maps and workflows for various functions. Collaborate with teams to implement process enhancements. 3. Data Analysis : Gather, clean, and analyze data to support decision-making. Provide actionable insights and reports based on data trends. Use statistical tools and methods to assess process performance. Key Qualifications: Experience : 6 to 10 years of relevant experience in project management, process improvement, and data analysis. Certification : Preferably Green Belt certified in Lean Six Sigma or an equivalent process improvement methodology. Skills : Strong analytical and problem-solving skills. Proficiency in project management tools and data analysis software (e.g., Excel, Power BI, Zoho, Jira, MS projects etc..) Excellent communication and stakeholder management skills.

Job Description About Shadowfax: Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps businesses outsource last-mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user experience. The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution. Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue-collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance. In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform. Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading brands in 7000+ pin codes Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc. Job Title: Manager Process Excellence Job Location: Bangalore Job Roles & Responsibilities: Design and run the pan India Process Excellence program Thorough understanding of the systems and processes to identify performance gaps and resolve the same Centrally drive process audits for operational processes at all DC sites and corrective measures the achieve the benchmarks. Coach the site teams to continuously raise the bar on process excellence. Coach the operations team for self-audits and drum-beat adherence Work with operations team for adherence of operational SOPs via gap analysis Designing of stable process SOPs for DC operations Design frameworks to undertake data analysis to deep dive the process gaps linked to operational misses Lead the central team in rollout of new initiatives and products at sites for process improvements and reapplications Develop a culture of loss elimination at sites and coach site teams to lead specific loss elimination projects. Coach the teams on loss elimination tools Experience: 2+ years of post-MBA (Tier 1 / Tier 2) OR 4-5+ years of post B.Tech ( or any discipline) experience in an Operations/ Audit/ Quality/ Service Excellence role in a Logistics or supply chain organisation Has managed a 5-10 member team Strong data analysis and problem-solving capabilities - Proficiency in Excel is a must Experience of executing things on ground is a must Good stakeholder management skills Good written and verbal communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels Proficient in Word, PowerPoint Candidates with work experience in Ecommerce logistics operations preferred Why should you join us: We foster a culture that values first principle thinking and problem solving, encourages constructive feedback, engagement, inclusion and diversity at all levels. Our core values define our identity and form the basis of our actions and reflect in everything that we do at Shadowfax.

1 Responsible for lifecycle management of DSRM procedural documents in EDMS and non-procedural documents within due date which includes document creation, document revision, making document obsolete, making document effective, releasing document, sharepoint update and communication to relevant stakeholders 2 Responsible as SOP coordinator to perform roles as Author in edit step and QA authorisation in Release approval step 3 Responsible to perform role of Training Coordinator in Training step within EDMS as required 4 Oversight and management of compliance of DSRM training requirements and activities in LMS 4 Support and oversight of subsidiary Global PV training status as applicable 5 Oversight and management of Annual Basic PV compliance for India 6 Oversight on teams task completion, annexures, sharepoint updates and people management. 7 Creation of status presentations and other adhoc presentations as required People Management Competencies Strategic Agility Innovation & Creativity Process Excellence Customer Centricity Collaboration Stakeholder Management Developing Talent Result Orientation Education- Life Science Post Graduate, MPharm, BPharm, Work Experience Experience in Pharmacovigilance operations, Quality Management System, Training, Use of Systems for SOPs and Training Management

Overall project management Quality IT Projects (such as LIMS, Chromatography, QAMS, EDMS, LMS etc. ) Helping in Finalization of URS in alignment with sites (India + Global). Helping in Harmonization of system and processes in line with regulatory requirements and compliances. Helping in Testing and Validation of IT applications in line with URS for QA/ QC/ Common applications. Helping in SOP writing and training of personnel. Supporting operational team. Facing Regulatory Audits at site as and when required. Keeping sites ready for all time audits. Checking compliance status of the sites. Work Experience 10+ years of experience Education Masters Post Graduation in Science Competencies 1. Strategic Agility 2. Innovation & Creativity 3. Customer Centricity 4. Developing Talent 5. Result Orientation 6. Process Excellence 7. Collaboration 8. Stakeholder Management

Oversight and management of Medical Review and Signal Management related activities Medical Review of Health Hazard Assessment and Knowledge sharing and training of DSRM team as required Signal detection and evaluation activities and Aggregate reports Medical review and approval of Individual Case Safety Reports and Providing inputs for MR Post Procedure Quality Check (PPQC) Review of relevant literature articles for aggregate reports and signal activities Supporting team in preparing device malfunction report and drafting response for Health Authority request Review of Quality investigation reports and Review and approval of case deletion form Review of any pharmacovigilance documents after relevant training as required and Provide inputs for SOPs and other guidance documents preparation Competencies 2. Innovation & Creativity 5. Result Orientation 4. Developing Talent 6. Process Excellence 7. Collaboration 8. Stakeholder Management Education Doctorate Graduation in Medicine Work Experience 5 to 10 years of Pharmacovigilance experience with preferred expertise in aggregate report, signal detection, clinical safety/SAE management

1. Managing the Safety Data Exchange Agreement mailbox, to track the emails received and ensure appropriate action is taken. 2. To ensure appropriate agreements are in place with prospective and existing business partners and ensure timely execution and renewal of agreements 3. To liaise with cross functional teams to seek additional information 4. To ensure compliance to the agreements and be audit / inspection ready. 5. Preparing and maintaining the aggregate report writing plan to plan and keep a track of the global aggregate report submissions 6. Preparing and maintaining the aggregate report compliance tracker and ensuring compliance and appropriate corrective and preventive actions 7. Maintenance and regular update of global / regional risk management measures tracker 8. Ensuring the implementation of additional risk minimization measures (aRMMs) and timely evaluation of the effectiveness check of additional risk minimization measures for Lupin products globally 9. To liaise with cross functional teams like regulatory affairs, marketing, local affiliates in ensuring appropriate implementation of the risk management plan. Competencies Developing Talent Result Orientation Customer Centricity Strategic Agility Process Excellence Innovation & Creativity Stakeholder Management Collaboration B. Phram / M. Pharm Graduation Masters in Pharmacy 7-8 years of experience in Aggregate Reports, Buiseness partner agreements 7-8 years of experience in Aggregate Reports, Risk Management Plans and Business partner agreements.

Responsible for Toxicological assessment of genotoxic and nitrosamine impurities. Responsible to support the development of nitrosamine and other genotoxic impurity risk assessment and carryover limits. To support the site management team in reviewing cleaning, nitrosamine and genotoxic impurity and keep sites up to date according to current regulatory requirement /expectation. Reviewing Permissible Daily Intake, Occupational Exposure Limits, Toxicological Justification, Quality Risk Assessment document. Responsible for preparation and revision of corporate procedures like SOP related to the assessment of potential carryover or cross-contamination of genotoxic/carcinogenic impurities. Harmonization of Cleaning and validation procedures across all sites of Lupin. Education Masters in Science Competencies Collaboration Customer Centricity Developing Talent Innovation & Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility

1 Oversight on the end-to-end Safety Data Exchange Agreement (SDEA) process 2 To ensure timely sharing of safety information with business partners. 3 To ensure appropriate agreements are in place with prospective and existing business partners and ensure timely execution and renewal of agreements 4 To ensure timely updates to all the internal trackers 5 To ensure compliance to the clauses mentioned in the respective agreement and be audit / inspection ready. 6 To liase with cross functional teams to seek the required information. Work Experience 8-10 years of experience in managing SDEAs Education Masters Graduation in Pharmacy Competencies Developing Talent Result Orientation Customer Centricity Strategic Agility Process Excellence Innovation & Creativity Stakeholder Management Collaboration

Job Description Preparation and Maintenance of Pharmacovigilance System Master file (PSMF) for Global, and other regional markets as applicable, including preparation of detailed description of Pharmacovigilance System (DDPS), summary of PV systems etc. Management of PV system master file(s) and regular updates of associated annexures for PV system Manage PV matters for subsidiaries and affiliates across the globe including but not limited to integration of pharmacovigilance and drug safety between DSRM and subsidiaries, development and formation of SOPs and procedures. Perform KPI monitoring and compliance monitoring activities for subsidiaries and other countries where Lupin does not have subsidiary but operates through local partners. Ensure Pharmacovigilance due diligence in matters of mergers and acquisitions. Coordination with vendors, internal and external stakeholders relevant for various DSRM functions Actively contribute to the development of processes, applications and methodologies in the department including continuous process improvement Education Post Graduation in Pharmacy or Pharmacy Work Experience Experienced candidate with 8 plus years of experience in relevant sphere of work which is subsidiary and affiliate management, along with experience of handling diverse PV system master files and global awareness on PV requirements across the globe. Competencies Result Orientation Customer Centricity Stakeholder Management Innovation & Creativity Developing Talent Process Excellence Collaboration Strategic Agility