910 Process Excellence Jobs - Page 14

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Job Objective Performs accounting functions, specifically in the areas of account balancing, ledger reconciliation, reporting, and discrepancy resolution. Works with other finance and accounting employees in areas relating to general ledgers, subsidiary ledgers, and related reporting. Essential Job Tasks Control and review the accounting processes of the organization, and research the effects of any changes in laws or government regulations on the organizations accounting policies and procedures. Areas of Responsibility 1) Completes period-end functions each period. 2) Assists the Director of Finance in preparing annual budgets for effective management of the organization. 3) Generates and provides accurate and timely results in the form of reports, presentations, etc. 4) Assists the Director of Finance in the preparation of monthly financial reports and schedules required. 5) Ensures that all balance sheet items are accounted for and reconciled with their respective subsidiary ledgers and/or schedules, and that all contra or clearance accounts are cleared at the end of every month. 6) Checks and approves all journal vouchers prepared by cost control, general cashier, payroll, accounts payable, accounts receivable, and income auditor. 7) Plans and prepares schedules for expense accounts that may be required from time to time. Responsible for performing any additional duties assigned by management and assisting in other areas of accounting as needed. Required Qualifications Mcom, Diploma holder/ Graduate in Commerce with basic knowledge of accountancy procedures. Work Experience Minimum 4 years work experience Languages Needed in Position English Key Interfaces- External Government agencies, Consultants Key Interfaces- Internal Finance function Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-7 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Responsible for overseeing the engineering operations of the hotel, ensuring compliance with engineering and maintenance standards, statutory regulations, safety protocols, and operational efficiency. Essential Job Tasks Implementation of Engineering SOPs and guidelines across multiple hotels of the region. Ensuring that a robust maintenance process is followed across hotels. Ensuring that critical machinery and equipment are maintained at optimum level. Areas of Responsibility General Management: Responsible for organizing the engineering function in the hotel to carry out continuous improvement of existing processes, methods, and tools to enhance design quality and efficiency. Oversee recruitment and training for the engineering department. Mentor and guide the engineering department. Technical: Adhere to IHCL SOPs and property-specific brand standards as per guidelines. Ensure that Capex is budgeted, planned, and executed according to the timeline. Implement a preventative maintenance program for all equipment at the hotel. Develop and execute action plans for recurring complaints/incidents. Ensure minimal downtime for equipment/machinery. FPL and R&M Cost: Prepare annual budgets for FPL and R&M costs for the property. Drive the latest energy and water-efficient initiatives. Carry out monthly/weekly reviews on variations in FPL and R&M. Share month-end reports on FPL and R&M with AED/VP Engineering, including reasons for variations and an action plan to address concerns. Safety: Ensure compliance with IHCLs FLS policy and guidelines for the hotel. Carry out safety audits for the hotels and report red flags to AED. Possess knowledge of OSHA procedures, HACCP, Hygiene, ISO 14001. Ensure proper maintenance and testing of Fire & Life Safety equipment - detectors, sprinklers, PA systems, fire pumps, fire detection systems, etc. Drive adherence to SOPs for critical processes like chemical safety, machine safety, PPM, and others. Investigate incidents/accidents with root cause analysis and implement learnings. Ensure training for all individuals in the department. Sustainability: Implement and review IHCLs Sustainability program. Implement Sustainability Certifications like LEED, Earth Check, etc. Conduct monthly reviews of data entries in the Sustainability platform for energy, water, waste, and other streams. Statutory Compliances: Ensure compliance with all relevant statutory regulations such as PCB, Fire, Electrical, Water Supply, Borewell, Boiler, and others. Prepare monthly compliance reports and report to AED with any red flags Attributes/ Essentials/ Other Information Flexibility to relocate. Required Qualifications B.Tech in Mechanical or Electrical Field Work Experience 10+ Years of relevant experience in Hospitality Industry with 3+ Years of experience as CE Languages Needed in Position English Key Interfaces- External Vendors, Concerned Govt. Offices and others Key Interfaces- Internal Engineering function, Other Operational departments Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

The Indian Hotels Company Limited is looking for Apprentice to join our dynamic team and embark on a rewarding career journey Assist professionals and gain industry experience. Learn skills through hands-on training sessions. Support daily operations under expert supervision. Improve expertise through practical exposure.

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Ups& primarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations & Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we deliver best of our services to client as well as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPs& COPs) - for the issuance ,endorsement, Banking operations etc. Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers Experience Education

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Ups& primarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations & Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we deliver best of our services to client as well as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPs& COPs) - for the issuance ,endorsement, Banking operations etc. Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers Experience Education

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: BE/BTech/Master of Business Administration Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap Should have delivered large scale end-end Process Transformation projects for global clients Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Roles and Responsibilities: Driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals Clear thought process to lead, guide and develop team to provide services to cluster of clients Strategic thinker leading the team Lead Business Excellence span across Operating Group / Delivery Region Own and deliver the Geo Automation in concert with respective delivery teams. Maintain team flexibility and skills to be able to support recovery work as needed. Maintain team recoverability Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence Implement systems and processes that deliver improvement toward 100% conformance to customer requirements Engaging with Client process team and work on project that improve client processes and drive client value Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results Qualification BE,BTech,Master of Business Administration

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: BE/BTech/Master of Business Administration Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap Should have delivered large scale end-end Process Transformation projects for global clients Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Roles and Responsibilities: Driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals Clear thought process to lead, guide and develop team to provide services to cluster of clients Strategic thinker leading the team Lead Business Excellence span across Operating Group / Delivery Region Own and deliver the Geo Automation in concert with respective delivery teams. Maintain team flexibility and skills to be able to support recovery work as needed. Maintain team recoverability Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence Implement systems and processes that deliver improvement toward 100% conformance to customer requirements Engaging with Client process team and work on project that improve client processes and drive client value Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes Qualification BE,BTech,Master of Business Administration

The Indian Hotels Company Limited is looking for Front Office Executive to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages.Maintaining a professional and organized front office environment.Assisting with scheduling appointments and meetings.Coordinating with various departments and stakeholders to ensure seamless operations.Performing basic administrative tasks, such as data entry and document filing.Resolving customer inquiries and directing them to the appropriate parties.Maintaining security by following procedures and monitoring logbook.Excellent communication and interpersonal skills.Good multitasking, time management and organizational skills.

The Indian Hotels Company Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business.Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner.Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources.Ensuring that all operational procedures are followed and that health and safety standards are maintained.Monitoring inventory levels and ordering supplies as needed.Maintaining accurate financial records and preparing reports on operations, sales, and expenses.Assisting in the planning and execution of special events and promotionsActing as a mentor and coach for junior staff members and providing guidance and support as neededAssisting with the development and implementation of operational policies and procedures.Excellent organizational and time management skillsStrong problem-solving and decision-making abilities

The Indian Hotels Company Limited is looking for F&B Executive to join our dynamic team and embark on a rewarding career journey As for "F&B Executives," it typically refers to professionals working in the Food and Beverage (F&B) industry. F&B Executives are responsible for managing and overseeing the operations of food and beverage establishments such as restaurants, cafes, hotels, or catering companies. Here are some key responsibilities and tasks associated with the role:Operations Management: F&B Executives are responsible for the overall management of the F&B establishment. This includes overseeing daily operations, ensuring quality standards, monitoring customer service, managing staff, and optimizing operational efficiency.Menu Planning and Development: They participate in menu planning, development, and pricing strategies. F&B Executives collaborate with chefs and culinary teams to create innovative and appealing menus that meet customer preferences and market trends.Customer Service and Guest Experience: F&B Executives focus on providing exceptional customer service and ensuring a positive guest experience. They train and supervise staff to deliver high-quality service, handle customer feedback or complaints, and implement measures to enhance customer satisfaction.Financial Management: F&B Executives monitor and manage financial aspects of the business, including budgeting, cost control, and revenue optimization. They analyze financial reports, identify areas for cost reduction, and implement strategies to maximize profitability.Staff Training and Development: F&B Executives are responsible for training and developing the F&B team. They provide training on service standards, product knowledge, and hygiene practices. They also conduct performance evaluations and implement training programs to enhance staff skills and knowledge.Inventory Management: F&B Executives oversee inventory control and stock management. They monitor inventory levels, track food and beverage supplies, and ensure efficient utilization of resources. They also establish relationships with suppliers to ensure timely and cost-effective procurement.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To enhance the brand image of Taj Hotels along various media avenues through effective planning and implementation of public relations activities in line with the overall corporate strategy, aiming to build and maintain the brand equity of Taj Hotels. Essential Job Tasks The Director PR will spearhead strategic communication initiatives to enhance the brand visibility of the hotel while ensuring alignment with corporate goals. This role involves managing internal and external stakeholders, leading media relations, and overseeing PR campaigns to uphold Tajs prestigious legacy. Areas of Responsibility 1. Strategic Planning: Develop an annual communication plan reflecting past activities, current priorities, and upcoming initiatives. Coordinate with the Corporate PR Team, General Manager, and local/international PR agencies for seamless strategy execution. 2. Media Relations & Spokesperson Management: Identify key spokespersons and prepare them for media interactions through content development and thorough briefings. Act as the main coordinator for media and public communications during crises. 3. Event Development & Execution: Conceptualize and execute F&B and lifestyle events to ensure consistent media exposure in collaboration with the F&B Manager, Director of Sales, and General Manager. 4. Marketing Coordination: Collaborate with the Marketing team to provide relevant content for marketing campaigns and activities. 5. Stakeholder Engagement: Foster strong relationships with domestic and international PR agencies, press representatives, and other key stakeholders like artists, critics, and event organizers. Facilitate regular interactions to maintain exposure and strengthen partnerships. 6. Performance Analysis & Reporting: Conduct comprehensive reviews of past PR activities, implementing both qualitative and quantitative improvements in coordination with senior leadership. Maintain a meticulous record of all media coverage and PR achievements. Attributes/ Essentials/ Other Information Should be flexible to move within the company according to requirement and also for personal growth. Required Qualifications MBA with experience in Hotel Industry Work Experience 15 years in hospitality/service/luxury brands industry focusing either on marketing or communication Languages Needed in Position English and Hindi Key Interfaces- External PR Agencies (Local and International), Media Outlets (Print, Digital, Broadcast), Key Stakeholders (Artists, Critics, Event Organizers), Government & Tourism Boards, Vendors and Service Providers Key Interfaces- Internal Corporate PR Team, General Manager, Director of Sales & Marketing, F&B Manager, Operations Team, Hotel Leadership Teams Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About The Role Job Summary : HR Strategy & Transformation is a team of HR Professionals who specializes in select areas within HR to help our clients target and deliver values for their HR and Talent investments using a distributed delivery model, and can be deployed globally - onsite, near shore and offshore. Roles & Responsibilities: HR Operating Model HR Op Model Design, Organization Design, Capability Enhancement Competency Based Talent Management Competency Modelling, Design, Assessment and Integration with HR & Talent processes Workforce Management Workforce effectiveness analysis, planning and optimization HR Shared Services HR Shared service Assessment, Design and Deployment Process Excellence HR & Talent Processes design, innovation & Implementation HR SaaS Implementation SaaS Process design, configuration, training & Change Enablement Qualification Professional & Technical Skills: Knowledge and application of Business Process Re-engineering HR and TM Process Design experience HR system implementation experience Conduct HR Policy Design and harmonization Project Management of large HRT engagements Design and deployment of HR Service Delivery Model across diverse set of organizations Desired knowledge of Cloud HR Platforms (SuccessFactors/Workday/Oracle/SAP) Knowledge of outsourcing business model of key HR processes. Talent Management Processes including Talent Acquisition and Performance Management and Rewards. Talent Availability and Competency Modeling and Assessment Sourcing Strategy, Recruitment Process Optimization Performance Measurement, Rewards Audit and Strategic Role Assessment Minimum 3 plus years of work experience after masters degree and significant years of experience in Human Resource Transformation and Talent Management related projects is desired. This individual must be comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments The individual should be comfortable functioning in a broadly positioned and highly diverse consulting firm The individual should be comfortable with the Pre sales ,sales and delivery cycle in a global client engagement model The individual should possess an impressive executive demeanor, a team oriented and collaborative approach, and excellent presentation skills, including strong oral and writing capabilities Additional Information: Leadership responsibilitiesFocus on growing the practice by ensuring the right strategies and actions are in place. Achieve the target metrics on productivity, utilization, geographic penetration, head count growth, controlling attrition and high degree of engagement from the team and maintaining exception delivery quality Engagement ManagementManage engagement risk, project economics including planning and budgeting, manage account receivables, define deliverable content, ensure buy-in of proposed solutions from top management levels at the client/ client team Business DevelopmentWork as part of a joint global sales team to identify and win potential opportunities. People DevelopmentPerforms role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities. Domain DevelopmentDevelopment of assets and methodologies, development of point-of-view, research or white papers, support development of marketing collateral, public speaking and publication in industry periodicals.

In this role, you will: Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Job Expectations: One of the responsibilities of this role would be manage programs that Operational Excellence has across areas e.g. Efficiency, control Automation are some examples Monthly, Quarterly and Adhoc level Program and Business level reporting Ability to communicate clearly - create/develop effective presentations Hands on experience with reporting tools

An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background. To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.) Responsibilities Plan the training calendar Run the Learning Academy Possesses a deep understanding of Lean ways of working and coach individuals and teams Run Leadership Training & Coaching Run external CI certifications (e.g., Lean Six Sigma) Run ad-hoc trainings & workshops Drive continuous improvement mindset and journeys Execute transversal tasks Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning Perform new Lean Ambassadors Onboarding Training Animate Community (Campaigns and Events) Support Lean Ambassadors Cells Maintain & support Community Portal (SharePoint) Manage, promote and report the portal details Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting) Run CI Maturity assessments Technical & Behavioral Competencies Lean Six Sigma Black Belt certification preferred OR at least a Green Belt certification with extensive experience in continuous improvement/process excellence (non-tech as well) Coaching and mentoring experience required Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate Results driven, with a strong sense of accountability. Able to function autonomously Ability to manage large workloads and tight deadlines Proactive & effective collaborator Excellent presentation & problem-solving skills Good understanding of Banking operations, not mandatory though Great skills with MS Office suite Event management is an added advantage SharePoint expertise is an advantage International exposure preferred Specific Qualifications (if required) Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter. Skills Behavioural Skills : (Please select up to 4 skills) Ability to share / pass on knowledge Ability to deliver / Results driven Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: Ability to manage a project Ability to develop and adapt a process Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Experience Level At least 12 years