901 Process Excellence Jobs - Page 12

Work Experience Relevant working experince in the renowed Generic companies for 8 - 10 years. Education Post Graduation in Pharmacy Graduation in Pharmaceutical Technology or Chemical Engineering Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Your role In this role you will play a key role in Lead PLM implementation projects, ensuring alignment with business objectives and technical requirements & provide hands-on expertise in migrating and mapping in-house applications to the PLM platform. Perform process mapping from PLM and non-PLM systems, ensuring seamless integration and alignment with organizational goals & act as a bridge between business users and technical teams, facilitating clear communication and mutual understanding. Drive Modularization and/or Product Configuration initiatives with new business and IT stakeholders and need to be well versed in Agile and managed Product Owner/Scrum responsibilities Your Profile 8-10 years of strong functional knowledge of associated modules and workflows of at least one Product Lifecycle Management suite with an understanding of PLM architecture and/or data models and project management would be an advantage Strong understanding of product lifecycle engineering processes and workflows such as EBOM MBOM transformation & able to map PLM functional capabilities and link with business processes such as Bill of Material Management, Item/Part Management, R&D Product Design Management, Engineering Change Management, Quality & Compliance Management or Supplier integration. In-depth understanding of Product Data Management and able to drive Product Journey with capabilities in defining PLM Roadmap, Process Design, Value Realization and PLM Maturity Assessment areas with experience eliciting high-level business requirements, documentation of user stories, performing fit gap analysis of requirement vs OOTB functionalities & in creating detailed functional specifications and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases. Skilled in Process Excellence, Data Management, Digital Transformations and shaping end to end Engineering Transformations. Familiar with process design and modelling with use of tools such as Visio or ARIS with an understanding and application in Digital Twin solutions. Strong understanding of Engineering IT systems and aspects of PLM integration with enterprise applications (ERP/ MES etc. ) with analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases & ability to work in a rapidly changing environment where continuous innovation is desired. What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. Location - Bengaluru,Mumbai,,Hyderabad,Chennai,Pune

Role Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client. Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines Ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project Ensure that the project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts to track progress, forecast performance and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal/external stakeholders & senior leadership Ensure regular invoicing as per the contract terms and condition and performance Technical and/or Operational Issue Resolution Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Acts as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis Acts as point of escalation for issues not resolvable by the service lines. Escalate issues with financial implication on the account to Account Head and other senior stakeholders Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems Resource Allocation & Retention Ensure effective transition from the client with the well documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis Plan training batches to backfill client deliveries during crucial periods Ensure retention by offering relevant trainings and certifications of all allocated resources Ensure Process Excellence Partner with the assigned black belt for the account on regular basis to get feedback on account performance Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom line margins Present the business case for such initiatives to the clients to get their buy-in if required Drive and implement structured cadence around quality, both process and transactional. Conduct periodic meetings with clients and delivery teams daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings to share focus points, progress and successes. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts and is targeted to improve account profitability. Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies Contribute to the revenue growth of the account by supporting the Account Head through new opportunity identification for deployment of new technology, growth solutions and services within the existing account/client Recognizes business needs and determines if our portfolio offering may be an appropriate solution Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth Prepare implementation plans and ensure efficient client on-boarding; present content strategy and annual delivery plan Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc. Set direction for the team, track progress against targets through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and revenue loss Develop, manage and leverage relationships in account to build customer centricity Identify key stakeholders/ decision makers in client organization and develop and strengthen relationships with them Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Drive and attend Steering Committee meetings or Client Review meetings to regularly review project dashboards, discuss and resolve escalation points and course correct as required for high customer satisfaction and better quality of experience Act as client advocate and work with internal departments to ensure that client needs are understood and satisfied Liaise between the customer and internal teams Drive Delivery Transformation through automation and innovation focus Create and drive automation charter and related initiatives within account client (wherever applicable) Drive deployment of automation led solutions and service improvements to deliver value added services to the clients Build focus on and drive deployment of next generation hyper automation initiatives in coordination with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital, Agile etc.) and its capabilities within the account to improve quality, delivery speed and productivity parameters Mandatory Skills: Microsoft Power Platform for M365. Experience: 8-10 Years.

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results. With one FedEx culture, we: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies” report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023 What you will do Key Responsibilities: Customer Journey Mapping Analyze and document existing customer journeys across all touchpoints. Identify pain points, gaps, and opportunities for improvement using data-driven insights. Develop customer personas and journey maps to visualize and optimize customer experiences. Benchmark against industry best practices and emerging technologies Current Systems Analysis Gain a comprehensive understanding of FedEx’s existing digital and operational systems. Collaborate with IT and business teams to assess system capabilities and limitations. Leverage data analytics to interpret customer behavior and system performance Transformation Design & Execution Design innovative solutions to enhance the end-to-end customer experience, bridging digital and physical channels. Drive the implementation of new digital tools, platforms, and processes in partnership with technology teams. Oversee the rollout of digital optimization products and ensure seamless integration with existing systems. Stakeholder Collaboration Work cross-functionally with marketing, operations, and technology teams to align transformation initiatives with business goals. Facilitate workshops and co-creation sessions to gather input and foster buy-in. Communicate progress, insights, and recommendations to stakeholders at all levels. Continuous Improvement Monitor key performance metrics related to customer experience and transformation outcomes. Stay updated with industry trends, digital innovations, and best practices. Lead change management efforts to ensure adoption and sustainability of new solutions. You will be a great fit if you have the below: Bachelor’s or Master’s degree in Business, Technology, Marketing, or a related fiel 5+ years of experience in digital transformation, customer experience, or a similar role. Proven expertise in customer journey mapping, process analysis, and digital solution design. Strong understanding of enterprise systems, data analytics, and technology integration. Excellent project management, communication, and stakeholder engagement skills. Experience working in logistics, supply chain, or related industries is a plus. Desired Skills Proficiency in customer journey mapping tools and data visualization platforms. Knowledge of CRM systems, automation, and digital communication technologies. Analytical mindset with the ability to translate insights into actionable strategies Change management and workshop facilitation experience. Passion for innovation and continuous improvement in customer experience. What you can expect Opportunities to lead initiatives & drive tangible business benefits Opportunities to connect with global & cross-functional stakeholders Supportive and inclusive work environment Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested to join Team FedEx? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Roles and Responsibilities : Develop and implement process excellence strategies to drive operational efficiency, quality, and customer satisfaction across the organization. Collaborate with cross-functional teams to identify areas for improvement and design solutions using lean six sigma methodologies. Lead project teams in executing process improvements, ensuring successful implementation of new processes and procedures. Analyze data to measure performance metrics and provide insights for continuous improvement initiatives. Job Requirements : Certified Black Belt in Lean Six Sigma or equivalent certification. Minimum 10-18 years of experience in IT services & consulting industry with a focus on business excellence, process improvement, or operational excellence. Proven track record of implementing process re-engineering projects resulting in significant cost savings or improved customer satisfaction.

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: Quality Assurance Experience: 5-8 Years

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Quality Management Experience: 8-10 Years

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. *Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.* Required Education: High school diploma or equivalent REQUIRED Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience: Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience a must. Additional Job Details: Employee must be willing to relocate per business needs Shift/TimeZone: 8am-430pm-Monday -Friday Rotational Saturdays 730-1130am Hours Per Week: 37.50 Days: Mo Tu We Th Fr Sa",

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Bachelors degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication

As the Head of Customer Success at Loop, reporting directly to the President/CFO, you will play a crucial role in managing and growing approximately 50% of Loop's total organizational revenue. Your primary responsibility will be to ensure a world-class experience for over 800 B2B customers. This leadership position requires a high-impact individual who can excel in both exceptional account servicing and strategic revenue expansion, with the potential for future growth into the SVP, Delivery role and even the CEO position. Your key responsibilities will include overseeing the delivery of five core employee services to corporate customers. This includes ensuring seamless policy issuance, claims excellence, proactive customer support, product adoption, and data-driven insights. You will be responsible for defining and implementing scalable processes to consistently deliver these services, leading a team to drive engagement and customer value, and acting as the final escalation point for critical issues. In terms of driving account expansion, your focus will be on achieving 150% Net Revenue Retention (NRR) across the mid-market portfolio. This will involve managing renewals, driving cross-sell and upsell opportunities, and leveraging data for strategic growth. You will build and execute a structured playbook for renewals, cross-sell, and upsell, own revenue accountability for retention and expansion, and collaborate with various teams to maximize customer value. In addition to your operational responsibilities, you will lead a team of 40+ Customer Success Managers and 5 Regional Heads, defining the culture and structure of the customer success function. Your role will also involve coaching, mentoring, and developing future leaders within the organization. To excel in this role, you should have proven experience in B2B customer success or account management, with a preference for experience in high-touch industries such as SaaS, insurance, healthcare, or financial services. You should demonstrate strategic leadership, process excellence, data-driven decision-making, and people management skills. Additionally, you should possess a deep empathy for customers, a customer-centric mindset, and a willingness to engage in high-touch client meetings. Joining Loop will offer you the opportunity to lead a mission-critical function, define best-in-class customer success practices at one of India's fastest-growing insure-tech companies, and have a growth path to potentially becoming the CEO of the broking business. If you are passionate about building and scaling a world-class customer success team, we encourage you to apply for this high-impact, high-growth role at Loop. Let's talk!,

Hitachi Energy is on a mission to advance the world's energy system towards sustainability, flexibility, and security. The transformers business unit offers a range of solutions and services to maximize the reliability and performance of transformer assets while minimizing life-cycle costs and environmental impact. As a part of the Global Supply Chain Management (SCM) organization, you will play a crucial role in driving sustainable transformation within the transformer business unit. Your responsibilities will include developing and implementing the SCM digital transformation strategy, optimizing SCM tools, leading major BU projects, deploying BU IT strategy, ensuring process governance and adherence, driving process excellence and continuous improvement, developing SCM competencies, managing KPIs and reporting, and collaborating cross-functionally. Key Responsibilities: - Develop and implement the SCM digital transformation strategy aligning with business objectives - Design a strategic roadmap for digital initiatives and prioritize key projects - Identify opportunities for enhancement in SCM tools and lead initiatives for improvement - Contribute to the design of new tools and system projects within Hitachi Energy/BU - Serve as the business lead for SCM digitalization projects and drive improvements in data quality - Ensure optimal SCM processes are maintained and implement continuous improvement projects - Design and deliver training programs focused on SCM processes and digital tools - Lead efforts to define, monitor, and optimize key SCM performance indicators - Act as a key liaison for cross-functional projects and support integration of SCM into broader business transformation initiatives Required Background: - Bachelor's degree in information technology, Supply Chain Management, or related field - 10+ years of experience in supply chain management with comprehensive knowledge of SCM processes - Proven track record of leading global digital transformation initiatives - Expertise in IT domains such as supply chain digitalization, S/4HANA, AI, and automation technologies - Strong analytical and problem-solving skills with a focus on implementing change - Experience in developing and delivering training programs for enhancing digital competencies within SCM teams Join us at Hitachi Energy to drive sustainable transformation and innovation in the energy sector!,

Role & responsibilities Lead consulting assignments and deliver business value to the customers through quality initiatives. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. Drive benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Drive projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Preferred candidate profile - Black Belt Certified - Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. Must have led/ driven six sigma and lean projects. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. Must have worked in cross functional teams and demonstrated ability to drive change in the process. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. Well versed with MS Office Excel and PowerPoint.

In this role you will play a key role in: In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions and will interact with Client Leadership and manage the relationship on local (country) and often on regional level. Your Role: Lead the Cash Application Department, ensuring smooth execution of end-to-end cash operations and alignment with overall O2C objectives. Act as the primary escalation point for operational issues, troubleshooting complex cases, and collaborating with clients and internal stakeholders. Drive process excellence and innovation by applying Lean Six Sigma methodologies to improve collections, cash application, and reconciliation activities. Manage transactional accuracy, ensuring incoming payments are correctly applied, unapplied cash is investigated, and all entries meet audit and compliance standards. Oversee financial reporting, producing management reports, business analyses, and ad-hoc insights to support strategic decision-making. Coordinate AP/AR netting activities, enforcing intercompany compliance and embedding robust financial controls into daily transactions.

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Member Inbound. Experience: 5-8 Years.

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, eg driving efficiencies through tools and processes, simplifying SOPs, etc, working across multiple organizations. Develop mechanisms to create accountability. Bachelors degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication

Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma C LEAN with good awareness about RPA / Digital technologies. Key Responsibilities: - Identify improvement opportunities in Client processes: Identify the opportunity areas in client processes resulting in Business value delivery. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA/Tactical automation solutions. Creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion into projects. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off the project closures in the project management portal. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance What are we looking for? Educational Requirements and Skills Sr Consultant: Graduate with Min 10-15 years of experience in driving process Improvement projects / initiatives Project Management skills Certified Six Sigma Green Belt/ Trained Black Belt / Certified Black Belt / Certified Lean Practitioner Good knowledge Minitab / MS Excel usage Good knowledge of minimum one Industry Domain (BFSI, FCA, SCF, SCP, HRO, Digital etc.)

About IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL

Preferred candidate profile Must have 8+ Years experience in ecommerce(B2C) Last Mile delivery Operations of low shelf life products handling multiple Clusters of Hubs and min 4+ years in team handling Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery. Responsible for the Last Mile Cost of the city with accountability of budgets / P&L ownership of the city, including Managing the performance of all employees in the city Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning. Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets Play a significant role in long term planning with view to deliver operational excellence Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Chinese or Pan Asian Essential Job Tasks Chinese or Pan Asian with 7-8 years of Experience should be working as Jr Sous Chef Areas of Responsibility Chinese or Pan Asian Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Supervises the Materials function within the department by overseeing the hotel procurement and ensures best quality & rates available as per budget, pre-laid processes (Materials manual). Assists the Materials Department with a view to maximise profitability and achieves desired financial results. Essential Job Tasks 1 - Evaluating products, price and quality. 2 - Vendor evaluations to be carried out on periodic basis. 3 - Negotiating contracts for the hotel and working out on the agreements with suppliers for product delivery. 4 - Monitoring the market rates on periodic basis Areas of Responsibility Internal Process 1 - Coordinates with all user departments. 2 - Follows up with vendors for timely delivery as per the specifications. 3 - Ensures contracts are followed as per the laid out process. 4 - Ensures all safety related requirements are communicated to vendors. 5 - Conducts site visits on regular basis. 6 - Follows Materials Manual for all requirements without deviation. 7 - Practices laid out plans for cost saving. 8 - Uses E-procurement tools as decided as per the unit plan. 9 - Ensures payments are done on time. Planning 1 - Tackles requests from users in a timely manner. 2 - Handles & understands requisitions. 3 - Raises purchase orders and receiving reports. 4 - Prepares reports and shares with Materials Manager or Asst. Materials manager for further analysis. 5 - Finds new vendors for same products who provide better prices and new substitute products on regular basis. Audit & Statutory Compliance 1 - Assists in reviewing audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance. 2 - Assists in preparing the internal audit checklists as per the IHCL Safety Guidelines. 3 - Adheres to all departmental legal compliances. People 1 - Participating in regular training & ensuring high morale in department while performance of duties. 2 - Maintains a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program. Safety 1 - Assists the department in identifying risks and develop HIRA (Hazard Identification and Risk Assessment). 2 - Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity). 3 - Co-ordinate with internal and statutory auditors by documenting all business, sharing records and participating in assessment Required Qualifications Graduate in any discipline Work Experience 3 - 4 years experience in the field of hospitality Languages Needed in Position Should be fluent in both English, Hindi and preferably the Regional dialect. Key Interfaces- External Suppliers, Prospective Suppliers, Govt. Authorities (Customs/Excise/etc.), Freight Forwarders, CHA Key Interfaces- Internal All Departments Heads & No. 2s, User Departments Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Job TitleSenior Transformation Analyst LocationKochi Job Summary: We are seeking an experienced Senior Transformation Analyst to join our team. The successful candidate will play a key role in driving business transformation initiatives across the organization, focusing on process improvement, operational efficiency, and cultural change. This role will require collaboration with various stakeholders, including senior leaders, business units, and external partners. Key Responsibilities: 1. Develop and implement transformation strategies and plans to achieve business objectives. 2. Analyze business processes, identify areas for improvement, and design new processes and procedures. 3. Collaborate with stakeholders to assess organizational readiness for change and develop strategies to address gaps. 4. Design and deliver training programs to support transformation initiatives. 5. Develop and manage business cases, including cost-benefit analyses and ROI calculations. 6. Identify and mitigate risks associated with transformation initiatives. 7. Develop and maintain relationships with key stakeholders, including senior leaders and external partners. 8. Stay up-to-date with industry trends and emerging best practices in transformation and change management. Requirements: 1. Any degree & minimum 6+ years of experience in transformation, change management, or related field. 3. Proven track record of driving business transformation initiatives and achieving desired outcomes. 4. Strong business acumen and understanding of business operations. 5. Excellent communication, presentation, and interpersonal skills. 6. Ability to work collaboratively with cross-functional teams. 7. Strong analytical and problem-solving skills. 8. Experience with transformation methodologies and tools (e.g., Lean, Six Sigma, Agile). 9. Familiarity with change management frameworks and methodologies. Mandatory Requirements: 1. Lean Six Sigma (Green / Black Belt). 3. Experience with digital transformation initiatives and emerging technologies. 4. Familiarity with project management methodologies and tools. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing HighQuality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact SixSigmaand Lean projects Coach green belt and smaller/lower complexity projects across the business. Mentoring Green Belts/Yellow Belts Business Process matrices & Reporting: To define & develop Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals Knowledge & Skills Six Sigma Green Belt or Black Belt certifications Knowledge of SQL and Data Visualization tools (like Power BI & Tableau) Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team. Strong analytical and problem-solving skills with sound business Knowledge Possess excellence, project management, and people management skills. Qualifications Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Retail Banking(Card Operations). Experience: 10 YEARS.

Role & responsibilities 1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3. Drive benchmarking and best practices deployment across accounts. 4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 7. Drive projects to improve and maintain the profitability of the process. 8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 10. Drive standardization practices and ensure strict compliance in internal and client defined processes. 11. Ensure all process metrics are met. Preferred candidate profile 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 6. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 7. Well versed with MS Office Excel and PowerPoint. Knowledge Exposure in driving high impact transformation projects involving technology and process re-engineering. Work Timing - US Shift