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3.0 - 13.0 years
5 - 15 Lacs
Mumbai
Work from Office
The Indian Hotels Company Limited is looking for Catering Sales Executive to join our dynamic team and embark on a rewarding career journey Generating Leads: Identify and pursue potential clients and leads for catering services This may involve networking, attending industry events, building relationships with event planners, venue managers, corporate clients, and other potential customers Sales Presentations and Proposals: Create compelling sales presentations and proposals outlining catering packages, menus, pricing, and services offered Tailor proposals to meet the specific needs and preferences of clients and address any special requirements or dietary restrictions Client Consultation and Relationship Management: Meet with clients to understand their event requirements, preferences, and budget constraints Provide guidance and recommendations on menu selections, event logistics, venue setup, and other aspects of event planning to ensure client satisfaction Negotiation and Contract Management: Negotiate terms and pricing with clients, including contracts, payment schedules, and cancellation policies Ensure that all agreements are documented accurately and in compliance with company policies and legal requirements Collaboration with Operations Team: Liaise with the catering operations team to coordinate event logistics, staffing requirements, food preparation, delivery schedules, and setup details Ensure seamless execution of events and adherence to quality standards and customer expectations Market Research and Competitive Analysis: Stay informed about industry trends, competitor offerings, and customer preferences in the catering and events industry Identify opportunities for differentiation and innovation to enhance the company's competitive position and market share Customer Service and Satisfaction: Provide exceptional customer service throughout the sales process and during events Address client inquiries, concerns, and requests promptly and professionally Seek feedback from clients to evaluate satisfaction levels and identify areas for improvement
Posted 2 weeks ago
4.0 - 10.0 years
22 - 30 Lacs
Pune
Work from Office
Work collaboratively with teams to perform due diligence and work across solution design, development, testing phases for digital transformation solution implementation. Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for Lloyds of London market for a BPO/BPM organization Create and Drive Process Excellence Transformation Roadmap & Projects Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, Digital, RPA, Analytics and other levers. Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Coach and Mentor Transformation experts to deliver on contractual and non-contractual Improvement commitments. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions. Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations. Drive contractual productivity, gap assessment, Creating various approaches, negotiating and fostering relationships with internal and external partners Qualifications Graduate
Posted 2 weeks ago
5.0 - 6.0 years
7 - 8 Lacs
Bengaluru
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 2 weeks ago
6.0 - 7.0 years
11 - 12 Lacs
Udaipur
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Responsible for coordination of the entire Banquet, Conference & Catering functions. Oversee all financial performance, cost management (casuals & equipment hiring), forecasting (P&L), and budgeting. Ensure all final prices are discussed with the banquet manager. Coordinate with the hotel sales team, banquet sales coordinator & operations team. Manage HR-related factors such as hiring senior managers, mandatory DiLog and training, and yearly vacation planning. Handle customer relations and meetings for future banquets, conferences, weddings & catering events. Responsible for implementing all corporate Innergise Green Meetings concepts or any other applicable initiatives. Essential Job Tasks Be present on the floor to make sure what is agreed is running. Areas of Responsibility Sign off on all necessary matters, including equipment, casuals, and forecasting. Ensure adherence to IHCL HACCP safety standards in all banquet areas. Conduct daily functional meetings. Organize a weekly function meeting for operations to exchange information, target dates, and related matters with all stakeholders (suggested Thursday 3 PM, max 1 - 1:30 hrs). Read and communicate actions from the daily logbook. Perform daily walkthroughs of all banquet departments, including venues and stores, to ensure standards are met. Immediately rectify any deviations and be hands-on if needed. Coordinate with Procurement to arrange sponsorship money. Conduct vendor meetings. Maintain awareness of all discounting policies (if any). Oversee entertainment selection as per guest demand or occasion, ensuring proper licenses are in place. Handle guest complaints and feedback related matters for the department (TrustYou). Attributes/ Essentials/ Other Information Entrepreneur Required Qualifications 10+2 or Apprenticeship Certification Diploma/Graduation certification Work Experience 6 - 7 experience years. Different establishments from 4 stars to 5 stars or free standing catering establishments Languages Needed in Position Fluent in spoken and written English. If applicable local language appreciated. Key Interfaces- External Guests Vendors Key Interfaces- Internal All banquet and catering staff Kitchen Sales Finance Stewarding Procurement Front office Security Engg Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 2 weeks ago
1.0 - 2.0 years
4 - 5 Lacs
Darjeeling
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To provide the revenue figures necessary for determining the individual profit centers profitability, which includes reconciling and monitoring revenue records and following internal procedures to ensure the company complies with all tax obligations. Essential Job Tasks Ensure that all revenue transactions, such as room revenue, food and beverage sales, and other services, are accurate and recorded in the accounting system, and create daily and monthly sales reports, as well as financial statements, for management. Areas of Responsibility Properly check and finalize the daily room revenue report. Ensure market segmentation correctly reflects the source of business and is accurately reflected in the GL. Verify the room rate with agreements or reservations, check allowance for room revenue, and ensure room revenue as per PMS is corrected in the GL. Check the rebate report, discount report, complimentary and house use report, no-show postings, late check-outs, etc., to ensure that every complimentary room, house-use room, discount, or rebate of revenue has adequate explanation in the approval form. Prepare monthly reports and schedules as part of the monthly MIS pack and financials. Prepare the DSR on a daily basis. Ensure control to report any discrepancies between housekeeping and front office room status. The total rooms available for sale should agree with the contracted rooms available Required Qualifications B Com/Mcom degree in Finance Work Experience 1-2 Years Languages Needed in Position English Key Interfaces- External Consultants Key Interfaces- Internal Finance functions and compliances Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Mumbai
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To manage the vendor invoicing, proper accounting in books, and keeping track of vendor payments. Essential Job Tasks To manage Creditors, proper accounting of invocies and related schedules part of monthly MIS Areas of Responsibility Booking of invoices for supplies and job orders Month End activities like making provisions, prepaid schedule, Entry for Circulating Inventory, Laundry & Cafeteria Cost allocation, clearing accounts closure etc. Inter unit follow-ups, reconciliation & payments etc. Inter Unit Debits for various transactions like expense sharing, payrolls etc. Processing Guest Refunds Preparation and circulation of Store and Job Order Tracker Keeping track for Uniform & Mobile reimbursements *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Graduate, Post Graduate Work Experience 2-4 Years Languages Needed in Position English/Hindi Key Interfaces- External All the departments which are approving vendor invoices Key Interfaces- Internal Supplliers, Job Order Contractors, Manpower Suppliers etc. Behavioural Competencies Change Championship Collaborative Engagement Growth Mindset Guest Centricity Personal Effectiveness Process Excellence Result Orientation Equal Opportunities Employment at IHCL .
Posted 2 weeks ago
6.0 - 9.0 years
12 - 18 Lacs
Kolkata
Hybrid
1Role & responsibilities : 1.Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3.Drive benchmarking and best practices deployment across accounts. 4.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 7. Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 8. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 9. Drive standardization practices and ensure strict compliance in internal and client defined processes. 10. Ensure all process metrics are met. Preferred candidate profile 1.Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 6.Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 7. Well versed with MS Office Excel and PowerPoint. 8. Exposure in driving high impact transformation projects involving technology and process re-engineering. 9. Certified BB from a recognized institute (Preferred), Green Belt mandatory. 10.Worked on Process Improvement projects.
Posted 2 weeks ago
5.0 - 10.0 years
17 - 30 Lacs
Kolkata
Work from Office
Work closely with leadership to drive a program of innovation and digital transformation with a focus on creating real business-value. Be an advocate for the organization's vision, diverse initiatives and value proposition, helping to remove barriers and align our team in the understanding of the digital transformation journey. Establish and manage business processes, programs and projects, resource allocation, KPIs, and governance activities to measure the progress, track the benefits capitalized, implement executive decisions rapidly, and ensure quality. Support / Advise Global Process Owners on choices of digital transformation available, which are relevant to their processes and associated pain points. Liaise with IT / Finance Change delivery to stay abreast of all strategic changes related to digitization / introduction of new technologies DESIRED SKILLS 15+ years of program/project management experience with a proven track record of success in driving business outcomes. Experience in leading digital transformation, could include Robotics, Visualization, Machine Learning, Natural Language Generation. Experience with business process optimization and complex change program execution. Exceptional executive communication and interpersonal skills with the proven ability to transfer knowledge and inspire a growth mind-set. Consistent record of bringing the benefits of agile program management methodologies to drive complex projects with quality and timeliness. Understanding of the technology industry, including current and emerging digital solutions and trends KEY ATTRIBUTES - Strategic thinker and problem solver with excellent analytical and reporting skills. Engaging people leader with proven ability to inspire and lead the team. Personal drive (proactive), flexible, creative (thinks out of the box), result driven, responsible, curious, team player and fast learner. Ability to succeed in a culture where change and speed are part of daily work. Strong collaboration skills and the ability to engage with team members, fostering a high degree of commitment to quality, delivery and client satisfaction. Engage with clients in a creative, dynamic and flexible manner
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
India, Bengaluru
Work from Office
Job Requirements Brief: Anchor sales planning, key initiatives and drive efficiencies across channels. Work with the channels to improve sales execution & excellence. Key Deliverables: Business Planning \u2013 Annual, Quarterly and Monthly Engage for Channel Productivity \u2013 BA Cost, Schemes & Incentives Planning Execution of Strategic Business Initiatives Key Responsibilities: Programme Management \u2022Drive the Titan World Initiative for Skinn \u2022Develop & Execute the Retail Calendar for the Division \u2022Run Engagement Programmes for Retail BAs, contests to drive outcomes \u2022Build & Manage Training Calendar along with Trainers & channels \u2022Anchor New Channel/ Store Expansions Process Excellence \u2022Study & Build Retail SOPs \u2022Implement scalable IT enabled processes \u2022Coordinate for Audits \u2022Take lead in troubleshooting & problem solving Data & Insights \u2022Work with internal MIS teams to streamline reporting & dashboards \u2022Maintain repositories for CROs, Schemes & Incentives \u2013 Analyse & Provide Insights \u2022Work with channels to maintain single view of category & market Work Experience Sales/ Retail Experience, Business Acumen, Process Orientation, Analytical Ability, Technology Savvy Drive for Results, Stakeholder Management, Team Management, Networking ability, Influencing/convincing ability, Detail Orientation
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
As the ICSR Global Operations Leader at Teva Pharmaceuticals, you will be responsible for overseeing and managing the end-to-end execution of global ICSR operational activities. Reporting to the Head of Systems Data Innovation (SDI) and IL Site Lead, you will lead a high-performing global team to ensure compliance with internal procedures and regulatory requirements. Your role will involve driving continuous improvement across the ICSR lifecycle, from case intake to data entry and submission, with a focus on operational efficiency, quality, and industry standards adherence. You will play a key role in shaping and implementing SDI strategies in collaboration with cross-functional teams and stakeholders. As a senior leader, you will provide strategic direction on operational excellence, compliance, resource planning, and team development. Your innovative mindset will empower the team, translate strategic vision into operational reality, and advocate for safety case management within the pharmacovigilance ecosystem. Your daily responsibilities will include owning and ensuring compliance with global ICSR operations, leading strategic direction and process excellence, fostering stakeholder partnerships, managing vendors, and developing and engaging the global ICSR operations team. You will be the senior subject matter expert for end-to-end ICSR operations, overseeing daily execution, maintaining SOPs and WIs, and driving innovation through advanced technologies such as automation and AI. To excel in this role, you should have a minimum Master's degree in Life Sciences or a related field, at least 10 years of experience in pharmacovigilance, strong knowledge of ICSR lifecycle and regulatory requirements, and a minimum of 5 years of experience in managing global teams and complex projects. Experience in inspections/audits and readiness activities is advantageous, and fluency in English is required. Join us at Teva Pharmaceuticals and be part of a mission to make good health more affordable and accessible, impacting millions of lives worldwide. Apply now to contribute to our vision of creating a healthier world through your leadership in global ICSR operations.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
The Manager, Intelligent Automation and RPA will lead the development and scaling of Intelligent Automation (IA) capability to support the organization's growing analytics and intelligent automation demand. Responsibilities for this role will include defining and shaping the global IA demand pipeline across all of Supply Chain functions, prioritizing demands and completing discovery and feasibility assessment for each opportunity. The ideal candidate for this role will understand how various Intelligent Automation solutions integrate with each other as well as be able to identify the appropriate combination of IA solutions to solve specific business problems that drive the greatest business value. These solutions include but are not limited to Process Excellence, Robotic Process Automation, Optical Character Recognition and Artificial Intelligence. He/she should be aware of current and future market and technology developments inside and outside of the Intelligent Automation space through offerings, white papers, blogs, upskilling, and learning opportunities. Key Responsibilities - Lead and own end-to-end lifecycle of Intelligent Automation capability, focusing heavily on the process discovery aspects to build IA pipeline like opportunity assessment, business case analysis, feasibility assessment and active engagement with stakeholders - Drive roadshows around the Supply Chain organization to spread awareness around IA benefits - Partner with cross-functional SMEs to develop automation business cases and establish KPIs to measure process improvements - Gather, document, and analyze business requirements, process workflows, and data to identify areas for process improvement and automation - Develop comprehensive business and functional requirements documentation - Evaluate process complexity and support technical feasibility assessment - Provide regular updates on assessment progress and potential road blockers - Partner with the IT teams to deliver a stable and scalable fit-for-purpose IA solutions and provide inputs on refining existing implementation framework - Serve as the primary point of escalation for production issues or other roadblocks faced during implementation of intelligent automation solutions - Review the work of analysts and external partners to ensure the highest quality of work; provide coaching, feedback, and mentorship to team members Required Qualifications - Bachelor of Science or Bachelor of Engineering at a minimum - Minimum of 8-10 years of business experience with at least 3-5 years of Supply Chain, Intelligent Automation, or relevant functional experience required - Prior consulting experience required - 3-5 years of experience implementing automation capabilities, including robotics, workflow management, OCR, virtual agents, natural language processing, machine learning or emerging technologies - Experience delivering intelligent automation solutions, including discovery and requirements definition, solution architecture and design, development, testing, and production release Desired Qualifications - At least one year of direct people management / leadership experience - Certification within RPA domain is highly preferred (e.g., UI Path) - Experience in implementing automation technologies within a CPG business environment is preferred - Understanding of process improvement methodologies including lean thinking, continuous improvement is preferred - Hands-on technical knowledge of data science platforms and software technology as it is applied to business process is required - Experience in working with Microsoft Azure stack is preferred - Experience with acquisitions and divestitures is a plus If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
pune, maharashtra
On-site
You are a highly driven and experienced Operations Leader responsible for overseeing the end-to-end execution of residential interior projects. Your role plays a critical part in ensuring timely delivery, maintaining high-quality execution, and achieving superior customer satisfaction across various regions. The ideal candidate will have a background in home interiors, construction, modular furniture, or related service sectors, with a demonstrated track record in operations, team management, and process excellence. Your key responsibilities will include leading regional operations to ensure timely, cost-effective, and high-quality delivery of interior projects. You will be responsible for owning the customer experience throughout their journey, managing project handover timelines, vendor coordination, workmanship quality, and customer satisfaction metrics. Additionally, you will build and oversee teams comprising senior managers, project managers, and site supervisors, while collaborating with design, procurement, and warehouse teams to ensure smooth project execution. Your role will also involve creating, monitoring, and enhancing Standard Operating Procedures (SOPs) to drive operational efficiency and scale delivery capacity. Furthermore, you will work closely with leadership on process excellence, cost optimization, and customer success initiatives. To excel in this role, you should possess 8-12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors. Individuals with leadership experience in operations within startups are also encouraged to apply. You must have proven expertise in scaling and managing large field teams and vendor networks, be process-driven with strong analytical and problem-solving skills, and have a hands-on approach to working in fast-paced, execution-heavy environments. Excellent communication and client-handling abilities are essential for this role. As for educational qualifications, a graduate degree in Engineering, Architecture, or Interior Design is preferred. An MBA or relevant management certification would be considered a plus for this position.,
Posted 2 weeks ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
As a People Operations Specialist at Okta, you will play a crucial role in driving continuous improvement and process optimization within our Shared Services organization. Your expertise in process excellence, technical skills in ServiceNow, self-service portal design, and AI chatbot integration will be instrumental in enhancing service delivery, driving automation, and enabling data-driven decision-making across Shared Services. Your responsibilities will include designing and developing self-service portals on ServiceNow, integrating AI-powered chatbots for intelligent case routing, knowledge retrieval, and user support. You will also analyze existing workflows to streamline operations, reduce cycle times, and improve service quality. Establishing standardized best practices, process governance, and cross-functional collaboration will be key aspects of your role. Collaborating with business stakeholders, driving adoption of new tools and processes, and acting as a liaison between Shared Services, IT, and external vendors for enhancements will be crucial for success in this role. Ensuring compliance with governance, maintaining process documentation, and championing knowledge management will also be part of your responsibilities. To excel in this position, you should hold a Bachelor's degree in Business, Engineering, Information Systems, or a related field (Masters preferred) and have at least 8 years of experience in Shared Services, Process Improvement, or Business Operations with leadership experience. Technical skills required include hands-on experience with ServiceNow, designing AI-powered self-service portals, integrating chatbots, and proficiency in data visualization tools. Key competencies such as strategic thinking, process optimization, change leadership, data-driven decision-making, and cross-functional collaboration will be essential for success in this role. Strong analytical, problem-solving, communication, and stakeholder management skills are also crucial. As a Full-Time Okta employee, you can look forward to amazing benefits, making a social impact, developing talent, and fostering connection and community at Okta. Okta provides a dynamic work environment, empowering employees to work productively and creatively. Join us at Okta today and find your place in a setting that best suits your needs.,
Posted 2 weeks ago
13.0 - 20.0 years
20 - 35 Lacs
Navi Mumbai
Work from Office
The Senior Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector. This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements, Technology-enabled project initiatives with an objective of reducing cost and increasing efficiency / productivity for this BPS + IT Ops delivery engagement. Roles & Responsibilities: Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments Process review, analysis, transformation within the financial services construct Drive continuous improvement initiatives across BPS + IT operations delivery teams Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation Stay abreast to the latest tools and technologies and the upcoming trends, as relevant to Ops delivery Drive & foster a culture of continuous process improvement and collaboration within the team Engage with global, cross-functional stakeholders (Client & Org. internal) including Leadership stakeholders, to understand business requirements/asks and align relevant Continuous / Process improvement strategies. Preferred candidate profile Minimum 15 years of relevant industry experience Proven experience in Continuous improvement/Process Excellence role, preferably within IT operations of a Banking, Fin. Services institution Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc. Possess strong understanding of various SDLC methodologies including but not limited to Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes Relevant certification and Practical knowledge in Process improvement / Innovation approaches (e.g. Six Sigma, Lean, Design thinking etc.). Excellent analytical and problem-solving skills. Must possess a Solution-oriented & Transformation mindset Perks and benefits GLIP & Mediclaim
Posted 2 weeks ago
8.0 - 13.0 years
25 - 30 Lacs
Bengaluru
Work from Office
No. of Positions 01 Education Bachelor s degree in Finance, Accounting, Business Administration, or a related field. A Master s degree or certification in Process Excellence (e.g., Lean, Six Sigma) is preferred. Experience 8+ years of experience in FP&A, financial training, or process excellence roles. Job Overview The Process Trainer will be responsible for designing, delivering, and continuously improving training programs that enhance the knowledge, skills, and capabilities of the FP&A team. This role focuses on process excellence, ensuring that all financial processes are optimized, standardized, and aligned with industry best practices. The Process Trainer will work closely with cross-functional teams to identify training needs, develop training materials, and facilitate training sessions, ultimately driving process efficiency and accuracy within the FP&A department. Job Responsibilities Training Development & Delivery: Design, develop, and deliver comprehensive training programs for FP&A team members, focusing on financial processes, tools, and best practices. Create and maintain training materials, including manuals, guides, e-learning modules, and videos. Conduct hands-on training sessions, workshops, and one-on-one coaching to ensure thorough understanding and implementation of financial processes. Process Excellence: Lead initiatives to streamline and optimize FP&A processes, ensuring they are efficient, effective, and aligned with organizational goals. Develop and implement process improvement methodologies, including Lean, Six Sigma, and other process excellence frameworks. Collaborate with stakeholders to identify process gaps and develop solutions that enhance process efficiency and accuracy. Performance Assessment: Assess the effectiveness of training programs through evaluations, feedback, and performance metrics. Provide regular reports on training outcomes and recommend improvements to ensure ongoing process excellence. Monitor the adoption of new processes and tools, providing additional training and support as needed. Stakeholder Collaboration: Work closely with FP&A leadership, subject matter experts, and cross-functional teams to identify training needs and ensure alignment with business objectives. Partner with the process excellence team to drive continuous improvement initiatives and support organizational change management. Documentation & Compliance: Ensure all training materials and process documentation are up-to-date, comprehensive, and compliant with regulatory and company standards. Maintain accurate records of all training activities, participant progress, and process changes. Continuous Improvement: Stay updated on the latest trends, tools, and best practices in FP&A, process excellence, and training methodologies. Identify opportunities for continuous improvement in training delivery, process management, and stakeholder engagement. Desired Skills Proven experience in developing and delivering training programs, particularly in financial processes. Strong knowledge of FP&A processes, financial modeling, budgeting, forecasting, and reporting. Experience in implementing process improvement methodologies like Lean or Six Sigma. Excellent communication, presentation, and facilitation skills. Strong analytical skills with the ability to identify process gaps and recommend solutions. Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Tirupati
Work from Office
The Indian Hotels Company Limited is looking for Apprentice to join our dynamic team and embark on a rewarding career journey Assist professionals and gain industry experience Learn skills through hands-on training sessions Support daily operations under expert supervision Improve expertise through practical exposure
Posted 2 weeks ago
3.0 - 10.0 years
5 - 12 Lacs
Nashik
Work from Office
The Indian Hotels Company Limited is looking for Assistant Sales Manager to join our dynamic team and embark on a rewarding career journey Assist the Sales Manager in developing and implementing sales strategies to achieve company goals and targets Collaborate with the sales team to identify and pursue new business opportunities and to maintain existing client relationships Participate in sales meetings, presentations and negotiations with clients Monitor sales activity and provide regular reports to the Sales Manager on sales performance, trends and customer feedback Ensure all sales processes are followed, including product demonstrations, proposals, contracts, and invoicing Provide support to the sales team, including training, coaching and mentoring Develop and maintain an in-depth knowledge of the company's products, services, and market trends
Posted 2 weeks ago
0.0 - 9.0 years
2 - 11 Lacs
Mumbai
Work from Office
The Indian Hotels Company Limited is looking for Finance Executive to join our dynamic team and embark on a rewarding career journey A finance executive is responsible for overseeing an organization's financial planning, reporting, and analysis Key responsibilities include: Developing and implementing financial strategies to support the organization's goals and objectives Preparing and analyzing financial reports, budgets, and projections to provide insights and support decision-making Overseeing financial operations and ensuring compliance with financial regulations and accounting standards Monitoring financial performance and identifying areas for improvement Communicating financial information to stakeholders, including executives, boards of directors, and investors Developing and maintaining relationships with banks, financial institutions, and other stakeholders Managing financial risks and ensuring effective risk management strategies are in place Evaluating and recommending financial investments and new business opportunities Leading finance teams and providing guidance and support to achieve departmental and organizational goals 0 Staying up-to-date with financial market trends, regulations, and best practices Qualifications: Strong knowledge of finance, accounting, and financial analysis Demonstrated experience in financial planning and analysis, budgeting, and financial reporting Excellent leadership, communication, and interpersonal skills Strong analytical skills and the ability to think critically and solve complex problems Familiarity with financial software and financial reporting tools
Posted 2 weeks ago
3.0 - 10.0 years
5 - 12 Lacs
Mumbai, Faridabad
Work from Office
The Indian Hotels Company Limited is looking for Assistant Sales Manager to join our dynamic team and embark on a rewarding career journey Assist the Sales Manager in developing and implementing sales strategies to achieve company goals and targets Collaborate with the sales team to identify and pursue new business opportunities and to maintain existing client relationships Participate in sales meetings, presentations and negotiations with clients Monitor sales activity and provide regular reports to the Sales Manager on sales performance, trends and customer feedback Ensure all sales processes are followed, including product demonstrations, proposals, contracts, and invoicing Provide support to the sales team, including training, coaching and mentoring Develop and maintain an in-depth knowledge of the company's products, services, and market trends
Posted 2 weeks ago
7.0 - 10.0 years
5 - 9 Lacs
Pune
Work from Office
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 12 Lacs
Pune
Work from Office
Your role The candidate should experience in managing Quality / Process Excellence initiative for large engagement. Must have led/driven Six Sigma and Lean projects. She/he need to have the leadership ability to implement the Six Sigma project directed by Master Black Belts (MBB). She/he should be comfortable with managing and driving complex process changes. Must have worked in cross functional teams and demonstrated ability to drive change in the process. Communicate regularly to report to both LSS and other improvement at Project / Engagement level for better engagement. Your profile She/he should have a valid LSS GB (Lean Six Sigma Green Belt) and LSS BB both (Lean Six Sigma Black Belt) certificates Good exposure in LSS DMAIC Project implementation. Good business insight well versed with all key IT business requirement. She/he should have a clear and effective communication skill to succeed in their roles as Six Sigma leaders, mentors, coaches and trainers. Must be able to speak the language of the C-suite and the project floor equally well. Good problem solving and presentation skills. Knowledge of advanced statistical tools like Minitab tool, JMP etc (for doing DOE, AVOVA, simulation etc) Understanding of basic and advanced statistical techniques (in Minitab tools) LSS Trainer (@YB, GB level) What you"ll love about working here Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you canbring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internalsports events, yoga challenges, or marathons. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.
Posted 2 weeks ago
8.0 - 16.0 years
7 - 8 Lacs
Aurangabad
Work from Office
The Indian Hotels Company Limited is looking for Sous Chef to join our dynamic team and embark on a rewarding career journey Planning and organizing the daily kitchen operations, including prep, cooking, and cleaning tasks Assisting the Executive Chef in creating and updating menus, selecting ingredients, and developing recipes Preparing and cooking high-quality meals in a timely and efficient manner, ensuring that food is cooked to the correct temperature and is visually appealing Managing kitchen staff, assigning tasks, and overseeing performance to ensure that standards for food quality, safety, and sanitation are met Maintaining kitchen equipment, tools, and facilities, ensuring that they are clean and in good working order Controlling inventory and ordering supplies and ensuring that food costs are kept within budget Managing food waste and controlling food portions, ensuring that they are consistent with the restaurant's standards and minimizing waste Enforcing kitchen safety and sanitation procedures and ensuring that the kitchen complies with relevant health and safety regulations Training and mentoring junior kitchen staff and providing guidance and support to help them develop their skills Maintaining a positive and professional working environment and ensuring that the kitchen operates smoothly and efficiently Strong leadership and communication skills
Posted 2 weeks ago
8.0 - 16.0 years
7 - 8 Lacs
Wayanad
Work from Office
The Indian Hotels Company Limited is looking for Junior Sous Chef to join our dynamic team and embark on a rewarding career journey You will assist in managing the kitchen staff, ordering supplies, and ensuring that the kitchen is clean and organized Assist the Head Chef in planning and executing menu items and specialsSupervise and train kitchen staff, including prep cooks, line cooks, and dishwashersEnsure that all food is prepared to the highest standards of quality and presentationMonitor inventory levels and order supplies as neededEnsure that the kitchen is clean and organized, and that all equipment is properly maintained
Posted 2 weeks ago
2.0 - 11.0 years
5 - 6 Lacs
Chennai
Work from Office
The Indian Hotels Company Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assisting in the planning and execution of special events and promotionsActing as a mentor and coach for junior staff members and providing guidance and support as neededAssisting with the development and implementation of operational policies and procedures Excellent organizational and time management skillsStrong problem-solving and decision-making abilities
Posted 2 weeks ago
8.0 - 10.0 years
15 - 17 Lacs
Mumbai
Work from Office
Lupin Pharmaceuticals Pvt Ltd is looking for Manager-Operational Excellence to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives
Posted 2 weeks ago
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