544 Process Efficiency Jobs - Page 8

Customer Delight Associate Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more. What you would be doing: In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be: Becoming an expert on fancy travel experiences in and around India. Provide friendly and efficient customer service to the Thrillophilia Travellers. Be a point of contact to handle and resolve customer complaints. Attempt to resolve all complaints in the first contact. Display...

As a Senior BPO Coordinator (Quality Assurance) at C.H. Robinson in Chennai, Tamil Nadu, India, you will play a crucial role in supporting Global Forwarding BPO operations by ensuring data integrity, quality, and process efficiency. Your responsibilities will include managing workflows, delegating tasks, and collaborating with specific customers or within a centralized operations center. Your attention to detail and organizational skills will be key in delivering processes at or above agreed service levels for reliability. If you thrive in high-level operations and a dynamic environment, we are looking forward to hearing from you. **Key Responsibilities:** - Serve as the first line of suppor...

Responsible for effective review and approval of Change controls/ Laboratory investigation reports/ Deviations / Lab events/ Corrective action and preventive action (CAPA s). Job Responsibilities Review and approval of lab investigation reports (LIR), Deviations, Questionable results, Out of specification (OOS) and Out of trend (OOT) investigations. Preparation and review of Standard operating procedures. Review and approval of lab events and Temporary changes. To review laboratory data with respect to investigations. Co-ordinating with cross functional team for the closure of investigations in timely manner. Responsible for review and approval in various stages of change controls like QA Ac...

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales...

Designation : Senior Manager Medical Coding Operations Skillset : Emergency Department / E&M/ Surgery Location: Airoli , Navi Mumbai Education: Graduate + AAPC / AHIMA / WellSky Certification Experience: 10+ years in Medical Coding, with at least 5 years in team handling with current role as Manager Key Responsibilities: Manage revenue, cost, SLA, and client deliverables Lead and mentor teams (Team Leaders / Sr. TLs / AMs/Mgrs. ) Drive process efficiency, quality, and staff utilization Handle client relationships, calls, and business reviews Plan & forecast operations in alignment with business goals Requirements: Strong domain knowledge in Emergency Department / E&M/ Surgery Experience in c...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpract...

Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpract...

Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpract...

As a Credit Manager - Credit Cards in the Retail Banking division at Mumbai, your role involves providing recommendations on improvements and changes to credit policies and procedures. You will be responsible for documenting and circulating policies to ensure all requirements are met and risks are mitigated while delivering high-quality service to customers. Your key responsibilities will include: - Conducting detailed analysis of the existing business portfolio and suggesting changes to contribute to business development - Ensuring the implementation of policies to maintain the high quality of the retail portfolio while meeting the target Turnaround Time (TAT) - Utilizing tools such as auto...

As an Associate in Custody Operations team, your role will involve providing processing support for effective and efficient delivery of India Custody Operations. You will manage client account onboarding and static data maintenance processes, ensuring compliance with regulations. Your responsibilities will include interacting with designated depository participants to obtain proper account documentation, preparing regulatory returns and reports, supervising daily business deliverables, ensuring service quality, and identifying opportunities for process efficiency. **Job Responsibilities:** - Provide processing support for India Custody Operations - Ensure client account onboarding and static...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...

Responsible for schedule adherence & maintaining project schedule live in SAP. Formulation and custodian of plant master, KPM and project schedules. Drive OTD within business To create SAP project structure to ensure that complete, fit for purpose, definition of customer date and technical requirements are fully reflected in PS at the time of release. Attend internal order review meeting ensuring that project and commercial priorities are clearly communicated to appropriate departments and feedback taken in to accounts when adjusting finalized PS. To succeed in this role, you will need: Work experience: Minimum 10-15 years of relevant experience of planning and scheduling Strong SAP knowledg...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Customer Service specialist - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader No Team Size Grade Business Retail Operations Department Axis Phone Sub - Department Axis Phone Location Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and def...

As a Manager Branch Operations, your role involves overseeing the timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/DC operations. **Key Responsibilities:** - Support the Branch Head in developing the annual branch budget. - Adhere to budgeted capital and operational costs for the branch; track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) regularly and take corrective actions when necessary. - Ensure timely, accurate, and profitable delivery of shipments to customers as per contractual terms through effective management of branch operations. - Adhere to Standard Operating Procedures and Execu...

You will lead a team of performance marketers, ensure high-quality campaign execution, optimize delivery SOPs, and align delivery goals with business outcomes like revenue retention, client satisfaction, team productivity, and profitability . This is not a strategy-only or hands-off leadership role. Were looking for someone hands-on , agency-seasoned, and obsessed with delivery excellence . What Youll Own Delivery Leadership Be the delivery head for all ad clients - ensuring timely, high-quality execution of campaigns post onboarding. Drive revenue, gross margin, and delivery-linked business metrics. Ensure each account is health-tracked, adequately resourced, and SOP-aligned. Performance & ...

Key Performance Areas: Excellent Stakeholder Management People Management (leadership role, team management, floor control and retention) Formulate, Implement, Track career path & Individual Development Plans of each member in the team Operations and vendors metrics management Mentor and guide quality lead / process expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team Manage the team and ensure high service delivery and execution Innovate and build long term solutions to improve process, identify defect elimination scope Promote tech solutions to scale the process and develop skills within team to support automat...

As an Acquisition Process Officer in the Branch Banking department, your primary role is to drive the account opening and customer service process for the Corporate Salary segment. Your contribution to the larger branch banking channel objectives is crucial, ensuring high process efficiencies and delivering a best-in-class customer experience. Key Responsibilities: - Process forms for account opening and close service requests for the Corporate Salary segment with a First Time Right approach, while keeping errors within acceptable norms. - Assist in the timely resolution of queries and discrepancies raised by stakeholders. - Collaborate with Channel Partners to identify and resolve any discr...

The Product Operations Specialist is responsible for driving operational excellence and seamless collaboration across teams and functions. This role ensures effective delivery of bp pulse Product program and successful cross-functional coordination within the Product & Tech organization and with business entities. Role synopsis: Ensure a comprehensive view of the product portfolio and operating program, and their impact on the business. Support and optimize the Product delivery process to align with operating plan commitments. Create and maintain clear, articulated and insightful documentation that demonstrates program execution. Shift pattern: 2:00pm - 11:00pm IST Manage key operational pro...

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a d...

As a Fund Accountant, you will be responsible for performing and reviewing daily, monthly, quarterly, and annual Fund Accounting functions. You will coordinate with different teams, both internal and external, to carry out various daily, monthly, and quarterly tasks. Your role includes taking complete ownership and accountability for resolving cash breaks in a timely and accurate manner. Key Responsibilities: - Monitor the status of aged and significantly sized breaks to ensure timely resolution by following up with stakeholders. - Act as the primary reviewer and ensure quality assurance of the deliverables produced by your team. - Calculate, book, and review various fees like Management, In...

As a Divisional Risk Advisor, Specialist, your role involves providing expert risk oversight, guidance, and assurance services to enterprise and divisional stakeholders in alignment with the organization's operational and strategic risk framework. You play a crucial part in identifying, assessing, and mitigating risks, ensuring compliance with regulatory and internal standards, and enhancing overall risk management practices. Your responsibilities include: - Providing expert risk guidance, oversight, and assurance services to enterprise and divisional partners, ensuring alignment with the organization's risk framework. - Managing the effectiveness and efficiency of risk management within the...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...

In this role, you will be responsible for the following key tasks: - Executing close operational and month-end activities to ensure accurate financial reporting. - Ensuring that all processes are running efficiently and effectively, including leading in the design/configuration and implementation of new initiatives to enhance productivity and efficiency. - Establishing and maintaining appropriate financial policies, procedures, and internal controls, ensuring documentation and operational compliance. - Enhancing productivity through the development of automated applications, removal of duplicates, and coordination of information requirements. - Managing both internal and external audit requi...