178 Process Efficiency Jobs - Page 8

Job description Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: We are currently seeking an experienced professional to join The Global Asset Management team. Principal Responsibilities To ensure timely and error free reporting of transactions received at the Investor Service Centre. Manage customer communication effectively in order to have timely resolution Excel in distribution services & investor services with special focus on corporate customers Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner Explore and process efficiency suggestions and contribute to achieve customer delight Comply with applicable regulatory requirements on qualifications required for the job profile Contribute to the knowledge management initiative of the customer service team. Contribution to recruitments / contingency / leave planning Ensure compliance to the process manual and FIM Excel in the monthly reporting process Requirements A good understanding of mutual fund/security markets Good verbal and written communication, team and interpersonal skills The inclination to work in a client facing role, with a bent of mind for service Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling Knowledge of local language will be an advantage Valid NISM certification. The location for this role is Aurangabad , India Useful Link Link to Careers Site: Click HERE You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Proposals Specialist Advisor directs the proposal development of compliant, high quality, efficient, effective, customized to client needs, and timely proposal submissions in response to RFXs. Responsibilities Lead overall proposal process and manage the successful development of compliant, competitive, and compelling proposals through effective collaboration across teams Perform detailed analysis of RFI/RFQ/RFP requirements Develop the proposal schedule, outline, compliance matrix, and proposal development plan Establish and maintain the SharePoint collaboration site and proposal repository Prepare and lead efficient Proposal Kickoff meetings and daily status calls, ensuring activities adhere to the proposal development plan Assign ownerships for various sections in the RFX and look to fill in the gaps to make sure there is a winnign team working on the opporutnity Prepare first draft response for the RFX Determine assignments, integrate win strategy, win themes, and discriminators into proposal Provide insight, leadership, and work guidance to team members on all proposal content Facilitate all proposal reviews with specific recommendations for content improvement and/or compliance. Coordinate technical proposal sections as they develop and maintain close liaison with technical/SME staff Review submissions from team, ensuring their input meets specified requirements and expected level of quality Ensure timely submission of all RFx deliverables Coordinate written and oral proposals Conduct and document proposal lessons learned and implement actions to improve process efficiency Play a key role in contributing content back to the knowledge respository Lead the preparation for orals collaterals and orals prep sessions to make sure the team is ready for the orals Work with Sales/CEs on further phases of an opportunity till win or loss Qualifications 12-15+ years of proposal management experience Strong written and verbal communication skills and proven experience writing, reviewing, and editing proposals and associated content Ability to lead and manage teams including individuals from all levels of the corporate organization, and other proposal participants Strong time management skills and ability to manage overlapping proposals Job Segment Developer, Pre-Sales, RFP, Sharepoint, Technology, Sales

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.