0.0 years

0 Lacs

gurugram, haryana, india

On-site

Head of Operations Lead AGRIMs supply chain, logistics, warehousing, and customer support operations ABOUT AGRIM: AGRIM is a Series B-funded AgriTech startup building Indias largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain seeds, pesticides, fertilizers, agro-tools, and animal feed agri-inputs represent the third-largest retail supply chain in India, valued at $50B+ Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian economy. Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the countrys agri-input retailers and distributing across 90%+ of rural Indias pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commerce. Interested in joining the rocketship Expertise Areas (non-negotiable) for Success: Weve listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for success Operational Excellence: Consistently deliver on operational KPIs Data-Driven Decision Making : Identify the right metrics and drive insights Process-Driven Orientation: Run ops with structured, scalable frameworks Product-Driven Approach: Partner with Product/Tech to automate workflows Leadership Skills: Lead large, cross-functional teams (100+) Thought Leadership : Drive innovations in a cost-effective manner Key Functional Responsibilities Operations Leadership at Scale Oversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements across FTL and PTL Lead warehousing operations to ensuring scalability, compliance, efficiency Own and elevate the customer support function , with cost efficiency Performance & KPI Accountability Own and deliver on critical KPIs, including: Dispatch/Delivery TAT & compliance to promised timelines Return and Cancellation% Customer Support CSAT Warehousing Dispatch TAT Logistics Cost Establish a strong review cadence and dashboarding for leadership visibility Ensure data-backed decision-making for continuous performance improvement Operational Excellence Drive structured, process-led operations for scalability and consistency Streamline processes, cut inefficiencies, and enhance CX Automate & digitize workflows with product & tech Institutionalize SOPs, best practices, and governance across functions. Partner & Vendor Management Manage and strengthen relationships with logistics partners. Negotiate contracts, drive SLA adherence, and ensure cost efficiency. Cross-functional Collaboration Partner with Supply, Demand & Category teams to align ops with growth goals. Work with Finance on books compliance, cost allocation, and spend tracking. Why Join Us Industry-First Play: Solve problems that have never been addressed at scale in Indian agriculture. Shape Indias Rural Supply Chain: Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers and farmers Build the Biggest Agritech Story: Play a pivotal role in one of the most exciting and impactful startup journeys in the country Experience Scale With Tech: Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entire industry. Show more Show less

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.