1012 Process Documentation Jobs - Page 29

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oMaintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.Team Support:oPlan proper allocation of work.oSupport Team Lead/Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training need analysis for the team through quality reports and knowledge tests.oFollow the quality check and audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.Functional Competencies:Knowledge of Payroll Processes.SuccessFactors experience is a plus.HR Domain certification/Payroll Certification is a plus.Strong MS Office and Excel skills. What are we looking for NANa Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for """1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security.""" Roles and Responsibilities: """1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.""" Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives. What are we looking for Functional Competencies:Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus.SAP SuccessFactorsExperience:Essentials:1-2 years of business experience with Employee & Org data Mgmt background.Desirable:Exposure to BPO industry.Skills / Knowledge:Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization & prioritization skills to deliver as per deadlines.Attention to detail & quality driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork & collaboration.Multi-cultural awareness.Flexible to work in shifts. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.Update process metrics daily and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure assigned tasks are completed accurately and in a timely fashion.Maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission. What are we looking for Functional Competencies:Knowledge of Payroll Processes.Strong command of written and verbal English language.Proficiency in MS Office/Excel Skills.Knowledge of SuccessFactors would be a plus.SAP SuccessFactorsExperience:Essentials:1 - 2 years of business experience with a Payroll Management background.Desirable:Exposure to the BPO industry.Skills / Knowledge:Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization and prioritization skills to deliver as per deadlines.Attention to detail and quality-driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork and collaboration.Multi-cultural awareness.Flexibility to work in shifts. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of processes accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives. What are we looking for Functional Competencies:Knowledge of Comp & Benefits and Performance management processes.Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus.SAP SuccessFactorsExperience:Essentials:1 - 2 years of business experience with Comp & Benefits and Performance management background.Desirable:Exposure to the BPO industry.Skills / Knowledge:Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization & prioritization skills to deliver as per deadlines.Attention to detail & quality driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork & collaboration.Multi-cultural awareness.Flexible to work in shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with stakeholders to identify and document business requirements.- Design and implement business processes and workflows.- Analyze existing processes and identify areas for improvement.- Develop and maintain process documentation and standard operating procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of business process analysis and design.- Experience in defining product requirements and use cases.- Knowledge of process improvement methodologies such as Lean or Six Sigma.- Experience with process modeling tools such as ARIS or Visio. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP EWM Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes, partner with the business to define product requirements, and participate in user and task analysis to represent business needs. You will guide the implementation of new processes and technologies in a collaborative environment. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead process improvement initiatives to enhance efficiency- Develop and maintain process documentation- Conduct process audits to ensure compliance Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM- Strong understanding of business process analysis- Experience in defining product requirements- Knowledge of user and task analysis techniques- Ability to design and implement process improvements Additional Information:- The candidate should have a minimum of 12 years of experience in SAP EWM- This position is based at our Chennai office- A 15 years full time education is required Qualification 15 years full time education

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.Functional Competencies:Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus. What are we looking for NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : GuideWire PolicyCenter Good to have skills : React.jsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will engage in the analysis and design of innovative business processes. Your typical day will involve collaborating with various stakeholders to gather and document requirements, ensuring that the new processes align with organizational goals. You will also facilitate discussions to identify areas for improvement and work on creating comprehensive documentation that supports the implementation of new technologies and processes. Your role will be pivotal in bridging the gap between business needs and technical solutions, ensuring that all aspects of the project are well-coordinated and effectively communicated. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain process documentation to ensure clarity and consistency across teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire PolicyCenter.- Good To Have Skills: Experience with React.js.- Strong analytical skills to assess business processes and identify areas for improvement.- Ability to create detailed documentation that clearly outlines business requirements and processes.- Experience in collaborating with cross-functional teams to implement new technologies. Additional Information:- The candidate should have minimum 3 years of experience in GuideWire PolicyCenter.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.Functional Competencies:Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus. What are we looking for NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.Update process metrics daily and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure assigned tasks are completed accurately and in a timely fashion.Maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.Functional Competencies:Knowledge of Payroll Processes.Strong command of written and verbal English language.Proficiency in MS Office/Excel Skills.Knowledge of SuccessFactors would be a plus.Implement and manage payroll accounting processes and solutions within Workday paltforms. What are we looking for Skills / Knowledge:Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization and prioritization skills to deliver as per deadlines.Attention to detail and quality-driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork and collaboration.Multi-cultural awareness.Flexibility to work in shifts. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of processes accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives.Functional Competencies:Knowledge of Comp & Benefits and Performance management processes.Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus. What are we looking for Skills / Knowledge:Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization & prioritization skills to deliver as per deadlines.Attention to detail & quality driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork & collaboration.Multi-cultural awareness.Flexible to work in shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Employee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. What are we looking for Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure Organization & prioritisation skills to deliver as per deadlines Attention to detail & quality driven in communications and all system transactions Demonstrate high levels of confidentiality Team Work & collaboration Multi-cultural awareness Flexibile to work in Shifts Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc). Strong command on written and verbal English language Knowledge of MS Office/Excel Skills would be a plus Knowledge of Successfactors would be a plus Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsRead, understand and analyze client process as per the business rules. Execute full range of the process accurately and timely as a hands on processor.Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processingHighlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in timely fashion.Ensure and maintain the security and confidentiality of client data.Activley Participate in team activities & Organizational initiatives Qualification Any Graduation

Template Job Title - Workplace Service Dev Associate Manager (French Language) Management Level :CL 11 Location:Bangalore BDC14 Must have skills: Excellent communication skills and ability to lead conversations with stakeholders. Experience working in workplace related tools or process is an added advantage. Reports/Dashboards and Analytics Process Improvement/Innovation Stakeholder Management FRENCH LANGUAGE READING, SPEAKING & WRITING S REQUIRED. B2 or C1 LEVELS Good to have skills:Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage. Job Summary : The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams. To work in a high performing centralized environment aiding virtual customers. Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments. Deliver Workplace services within agreed time, quality, and cost. Roles & Responsibilities: Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain Experience working in workplace related tools or process is an added advantage. Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation. Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance. Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation. Resolve discrepancies and/or disputes according to established processes and policies. Track, monitor and complete transactions from request to payment. Raise or escalate transactions that are inaccurate and/or aging. Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. Actively participate in all process improvements stages:conceptualization, implementation and continuous process improvements. Operate according to established process and guidelines of Accenture Operations Excellence (OPEX). Learns new applications, technologies, and skills through intensive hands-on experience. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis. Support reservations, collaboration space scheduling and space management system, maintains space information, and provides ongoing support to users of the scheduling and space management system through training, maintenance, and troubleshooting. Responsible to check the space reservation system , all details in systems are accurate and actioned Co-ordinate/negotiate with various stakeholders for timely delivery of inputs for seat planning. Ensure optimum utilization of seats against a defined set of principles and metrics. Track and enable changes to space inventory. Professional & Technical Skills: Knowledge of supervisory practices and principles. Possess excellent communication skills, both written and verbal Convincing/negotiation skills Maintain a focus on Customer service. MS Excel skills Additional Information: Must be flexible to support US and Europe working hours. Ability to work effectively in a virtual and global environment This position is based at our Bengaluru office and requires to work from office About Our Company | Accenture (do not remove the hyperlink)Qualification Experience: 1-4 years of experience. Educational Qualification: Graduate and equivalent

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : SAP S/4HANA Embedded Production Planning and Detailed Scheduling (EPPDS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead process improvement initiatives to enhance efficiency.- Develop and maintain process documentation for reference and training purposes. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA Embedded Production Planning and Detailed Scheduling (EPPDS).- Strong understanding of process modeling and optimization.- Experience in business process analysis and design.- Knowledge of SAP S/4HANA modules and integration with EPPDS.- Ability to communicate effectively with technical and non-technical stakeholders. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP S/4HANA Embedded Production Planning and Detailed Scheduling (EPPDS).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities:Read, understand, and analyze client processes as per the business rules.Execute the full range of the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Follow Work Instructions while processing.Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.Participate in client conference calls, where required, and manage appropriate documentation.Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.Update process metrics on a daily basis and maintain MIS.Demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in a timely fashion.Ensure and maintain the security and confidentiality of client data.Actively participate in team activities and organizational initiatives. What are we looking for Functional Competencies:Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus.SAP SuccessFactorsExperience:Essentials:1-2 years of business experience with Employee & Org data Mgmt background.Desirable:Exposure to BPO industry.Skills / Knowledge:Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization & prioritization skills to deliver as per deadlines.Attention to detail & quality driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork & collaboration.Multi-cultural awareness.Flexible to work in shifts. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this position you will serve as a vital contact for employees engaged in assignments, transfers, and relocations, covering both international and domestic movements. This role encompasses liaising with clients, internal teams, and mobility suppliers. It involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for any issues related to global mobility. Key Responsibilities: -Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications. -Function as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes and procedures -Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws. -Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees. -Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments. -Work in partnership with third-party providers, where necessary, to streamline the deployment process. -Keep meticulous records of all process documentation for accountability and reference. -Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload. -Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies. -Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications. -Contribute to the development and improvement of automated solutions and processes. -Liaise with various territories to address complex queries and navigate nuances in process and regulations. -Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations. -Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction. -Act as a PWD specialist, overseeing business travel-related workforce matters and ensuring compliance with all relevant legal and regulatory requirements. -As you progress in the role, develop and implement a strategic plan for posted worker directive that is in line with the organizations broader global expansion goals. Additional Information Work Location: Bangalore We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures, accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request. Role Accountability Resolve requests/complaints/escalations as per defined SOP Ensure daily productivity metrics achievement with customer centric approach Ensure accuracy maintained as per defined metrics Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats Provide best possible solution to end pending customer Issues and ensure wing to wing closure Ensure completion of cases within define timelines and within quality standards Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions Highlight issues and process improvement to reduce complaints and escalations to enhance customer experience Handle escalations and identifying root causes for escalations Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) Act as a checker and backup for critical financial processes within the team Undertake special assignments as may be given by the reporting manager from time to time Perform process documentation and compliance adherence Measures of Success Achievement of KPIs and SLAs ( Time to service /Accuracy and productivity) as per the plan Reduction in repeat complaints/emails Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card industry and mainframe system Vision plus expertise to analyze customer account, billing , payments, delinquencies, charged off, activation , amort of S2S, charges etc. Competencies critical to the role Analytical ability Problem solving Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

Responsibilities In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently and may also run workshops, lead technical discussion and deployment activities. Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems. Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Works directly with clients on-site or provides project support remotely. Works on pre-sales activities. Reports to senior management. Determines client s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats. The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions. Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications. Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices. Maintains system protocols by writing and updating procedures. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Maintains user confidence and protects operations by keeping information confidential. Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. Leads preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. Education / Qualifications

Role & responsibilities: Issue of Study Documents, SOPs, Work Instructions, Method Procedures, Test Procedures, Forms, Manuals & Logbooks. Archival and Retrieval of study documents & General Documents. Maintenance of Sops work instructions, Forms, Manuals, Bincards, Logbooks and general documents indexes. Maintenance of studies archival list with third party (WIMS). Obsoletion of Sops, work instructions, Forms & general data scanned & Ture copy certification. X-Ray evaluations year wise verified. Screening failures & Validity completed documents are arranged & scanned, verified true copy certification. Agreements, vendors, consultants due dates verification and maintenance of indexes. All department Sops review dates also maintained ii year wise. Maintenance of all employee training records with hard copy and scan copies. Maintenance of study documents, general documents and sent to archival for third party WIMS. Updating indexes of archival racks for identifying study and general documents. Maintenance of all left employee training records with hard copy and scan copies verified and done by true copy certification. Maintenance and archival of Calibrations, Qualification and Method Validations general files along with updated index labels. All other activities assigned by department head as per requirements. Preferred candidate profile: Interested and suitable applicants can mail their updated CV to hr@qpsbioserve.com. Note: We are looking for candidate who are willing to join on immediately.

Job Purpose and Impact The Business Analyst - HR Core will lead efforts through influence that will enable change in an organizational context through the creation of the definition of the business needs and the creation of solution recommendations that deliver value to stakeholders. In this role, you will use advanced knowledge of the tasks and techniques that are used to perform complex business analysis such as solution evaluation, strategy analysis, elicitation and collaboration, requirement life cycle management, requirements analysis and design definitions and business analysis planning and monitoring to advance the profitability or efficiency of the business. You will partner effectively with all levels of the organization, guide others, drive results, proactively identify and resolve problems and make challenging decisions to improve business performance. Key Accountabilities Facilitate requirements gathering sessions with business stakeholders, document requirements and create initiatives that support the business requirements and needs. Identify and effectively articulate the need for change in how the organization works and facilitate change applying change management methodologies. Identify and define the solutions to complex business problems that will maximize the value delivered to stakeholders. Guide the business through unknown or unmapped territory to advance to the desired destination as the liaison to cross functional, regional and global solutions delivery teams. Use a thorough comprehension of complex internal or external business issues to analyze the organization or business domain and document business, data, processes or systems and provide an assessment of the business model and the integration with technology. Create test scripts using a traceability matrix tied back to requirements and assist in management of user acceptance testing cycles. Collaborate across all levels of the organization to collect information about an organizations operations to improve systems and processes, research business processes, analyze the potential impact and create and effectively communicate recommendations for the leadership team. Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff. Partner to evolve the capability associated with the process and technology, identify opportunities to optimize processes for improved user experience and conduct regular reviews of standards and success measures. Qualifications MINIMUM QUALIFICATIONS: Bachelors degree in a related field or equivalent experience. Minimum of four years of related work experience. Other minimum qualifications may apply. PREFERRED QUALIFICATIONS: 3+ years experience in SuccessFactors Employee Central (any other modules a plus). Experience in Human Resources with core processes. Certified Six Sigma (green / yellow belt) and / or Kaizen. Identify and define solutions to moderately complex business problems that will maximize the value delivered to stakeholders. Support implementation of the operating model of a domain process by collaborating closely with human resources leaders to drive continuous improvement across the assigned domain. Support implementation of programs to build process and technology capability, identify opportunities to optimize processes for improved user experience and participate in regular reviews of standards and success measures.

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Computer System Validation (CSV) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Be a key player in shaping the future of business processes and technologies. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead process improvement initiatives to enhance efficiency.- Develop and maintain process documentation for reference and training purposes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Computer System Validation (CSV).- Strong understanding of regulatory compliance requirements.- Experience in process mapping and optimization.- Knowledge of business process modeling tools.- Ability to communicate effectively with stakeholders.- Good To Have Skills: Experience with business process automation tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Computer System Validation (CSV).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for JOB REQUIREMENTSEducation Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusKnowledge/Skills :Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Core Competencies Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.Have customer facing experience & experience of using telephony to speak with clients Qualification Any Graduation

The Sales Operations Associate plays a vital role in enhancing the efficiency and effectiveness of the sales team by streamlining sales processes and driving performance improvements. This role also involves providing ongoing operational support and fostering the professional development of sales team. Roles and Responsibilities Key Responsibilities: Sales Process Optimization: Design the workflow and implement processes to improve sales cycle, increasing overall efficiency and productivity. Reporting & Data Preparation: Prepare structured data sets and sales reports for performance tracking and decision-making. Process Documentation: Create and update Standard Operating Procedures (SOPs) within the CRM system to streamline workflows. Sales Goal Management: Track sales targets aligning with organizational objectives. Address and resolve the blockages within the system for smooth sales operations . Sales Tool Oversight: Manage the implementation, integration, and ongoing maintenance of CRM systems and sales analytics tools. Operational Sales Support: Provide required assistance to the sales team to ensure they can perform at their best. Required Skills: Should have minimum 2+ years of experience working into Sales operations Should have hands on experience working into data analysis Hands-on working experience in CRM software (Ex. Salesforce) ,and MS-Excel Excellent communication and leadership skills Ability to adapt and solve problems effectively Should have customer centric approach