1007 Process Documentation Jobs - Page 23

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective.Employee Services - More into query/case managementCandidates must come with min, 2+ years of HRO experienceThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. Business Process Implementation Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and timely rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence Work collaboratively with all Internal & third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organization. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.Demonstrate the knowledge & subject matter expertise to help resolve issues. Review Change Requests, do impact analysis and cascade changes to team Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Conduct regular skip meetings to understand pulse of the team & resolve team concerns Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes Recommend cost-effective, efficient procedural or production alternatives. Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Qualification Any Graduation

Job Summary The SDM-Presale-Delivery role is pivotal in ensuring seamless business operations and process optimization within our organization. With a focus on business analysis and planning the candidate will drive strategic initiatives and enhance operational efficiency. This hybrid role requires a seasoned professional with 12 to 15 years of experience adept in managing complex business processes and operations while also possessing strong language skills in English. Responsibilities Lead the delivery of business process optimization projects to enhance operational efficiency and effectiveness. Oversee the implementation of strategic business initiatives ensuring alignment with organizational goals. Provide expert analysis and planning to support business operations and drive continuous improvement. Collaborate with cross-functional teams to identify and address operational challenges and opportunities. Develop and maintain comprehensive business process documentation to ensure clarity and consistency. Monitor and evaluate the performance of business operations recommending improvements as needed. Facilitate effective communication and collaboration among stakeholders to achieve project objectives. Ensure compliance with governance risk and compliance standards in all business processes. Utilize strong analytical skills to interpret data and provide actionable insights for decision-making. Support finance and accounting functions by integrating business analysis and planning strategies. Adapt to rotational shifts and hybrid work model to meet the dynamic needs of the organization. Contribute to the companys purpose by driving impactful changes that benefit society. Maintain a high level of proficiency in English to effectively communicate with global teams. Qualifications Possess extensive experience in business process operations and analysis with a proven track record of success. Demonstrate strong skills in governance risk and compliance enhancing organizational integrity. Exhibit proficiency in finance and accounting supporting strategic financial planning. Showcase excellent communication skills in English both written and verbal. Certifications Required Certified Business Analysis Professional (CBAP) Six Sigma Green Belt

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management and a strong background in IT Services & Consulting. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize process improvement opportunities. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers and analysts to achieve business objectives. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Experience working in an IT Services & Consulting environment. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management and a strong background in IT Services & Consulting. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Experience in the IT Services & Consulting industry is preferred. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement tools and techniques is desirable.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standards. Ensure compliance with regulatory requirements and industry standards. Identify and mitigate risks associated with processes. Job Requirements Strong understanding of process management principles and methodologies. Experience in managing complex processes and projects. Excellent analytical and problem-solving skills. Ability to work collaboratively with stakeholders. Strong communication and interpersonal skills. Experience in implementing process improvements and driving business growth.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., located in [location to be specified]. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Proven experience as a Process Manager or similar role in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with process improvement tools and techniques, such as Lean Six Sigma or Black Belt.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-11 years of experience in the IT Services & Consulting industry, with expertise in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Provide training and support to team members on new processes and procedures. Identify and mitigate risks associated with process failures or disruptions. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills for effective collaboration with stakeholders. Ability to analyze complex data and make informed decisions. Experience with process documentation and standard operating procedures. Strong problem-solving skills to resolve issues and improve processes. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills with the ability to collaborate with stakeholders. Experience with process improvement tools and techniques, such as Lean or Six Sigma. Strong knowledge of industry-specific regulations and standards, such as HIPAA or PCI-DSS.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have experience in IT Services & Consulting, specifically in KYC processes. Roles and Responsibility Manage and oversee the implementation of KYC processes to ensure compliance with regulatory requirements. Develop and maintain process documentation, including policies and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and identify trends. Provide training and support to team members on KYC processes and procedures. Ensure adherence to industry standards and best practices in KYC management. Job Requirements Minimum 2 years of experience in IT Services & Consulting, preferably in KYC processes. Strong understanding of KYC regulations and industry standards. Excellent analytical and problem-solving skills, with attention to detail. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with process documentation and quality control measures.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience with process management tools and software. A graduate degree is required for this position.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. A graduate degree is required for this position.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-10 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standard operating procedures. Monitor and report on process performance metrics and provide recommendations for improvement. Ensure compliance with regulatory requirements and industry standards. Job Requirements Proven experience as a Process Manager or similar role with a minimum of 6 years of experience. Strong knowledge of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong communication and interpersonal skills with the ability to collaborate with stakeholders. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement quality control measures to ensure high-quality output. Lead and motivate a team of process managers and analysts. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and management skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 4 to 9 years of experience in the IT Services & Consulting industry, with a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Minimum 4 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process improvement tools and techniques.

Role & responsibilities Perform and control the full process audit cycle including operations control management, operational excellence, operations effectiveness, financial reliability and compliance with all applicable directives and regulations Determine internal audit scope and develop annual plans Obtain, analyse and evaluate audit reports, data, flowcharts etc Prepare and present reports that reflect audits results and document process Act as an objective source of independent advice to ensure validity, legality and goal achievement Identify process gaps and recommend risk aversion measures and cost savings Initiate process improvement and process automation projects using Six Sigma, process improvement tools. Maintain open communication with management and audit committee Document process and prepare audit findings memorandum Conduct follow up audits to monitor managements interventions Engage to continuous knowledge development regarding sectors rules, regulations, best practices, tools, techniques and performance standards Preferred candidate profile Proven working experience as Process Auditor or Senior Process Auditor Advanced computer skills on MS Office, excel tools etc. Process improvement tools/techniques viz. Six Sigma, 7 QC tools. Ability to manipulate large amounts of data and to compile detailed reports Proven knowledge of auditing standards and procedures, laws, rules and regulations High attention to detail and excellent analytical skills Sound independent judgement BE degree in (Mechanical/Electrical) Experience: 5-7 years in manufacturing/service industry with experience in process audit, improvement etc.

Role & responsibilities Perform and control the full process audit cycle including operations control management, operational excellence, operations effectiveness, financial reliability and compliance with all applicable directives and regulations Determine internal audit scope and develop annual plans Obtain, analyse and evaluate audit reports, data, flowcharts etc Prepare and present reports that reflect audits results and document process Act as an objective source of independent advice to ensure validity, legality and goal achievement Identify process gaps and recommend risk aversion measures and cost savings Initiate process improvement and process automation projects using Six Sigma, process improvement tools. Maintain open communication with management and audit committee Document process and prepare audit findings memorandum Conduct follow up audits to monitor managements interventions Engage to continuous knowledge development regarding sectors rules, regulations, best practices, tools, techniques and performance standards Preferred candidate profile Proven working experience as Process Auditor or Senior Process Auditor Advanced computer skills on MS Office, excel tools etc. Process improvement tools/techniques viz. Six Sigma, 7 QC tools. Ability to manipulate large amounts of data and to compile detailed reports Proven knowledge of auditing standards and procedures, laws, rules and regulations High attention to detail and excellent analytical skills Sound independent judgement BE degree in (Mechanical/Electrical) Experience: 5-7 years in manufacturing/service industry with experience in process audit, improvement etc.

We are seeking an experienced Business Analyst to join our IT team. The successful candidate will be responsible for analysing business needs and developing solutions to meet those needs. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for understanding business requirements. Job Responsibilities: Define configuration specifications and business analysis requirements Perform quality assurance Define reporting and alerting requirements Own and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product team Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Testing and Quality Assurance: Collaborate with QA teams to ensure solutions meet business requirements and are thoroughly tested Implementation and Deployment: Support implementation and deployment of solutions, ensuring minimal disruption to business operations Job Skills: Minimum 2-4 years of experience in business analysis. Previous experience in Business / Systems Analysis or Quality Assurance. A degree in IT / Computer Science. Proven experience in eliciting requirements and testing. Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.. Solid experience in writing SQL queries. Basic knowledge in generating process documentation. Strong written and verbal communication skills including technical writing skills. Strong analytical skills, with the ability to analyze complex business problems and develop solutions. CANDIDATES PREFERRED ARE MUMBAI BASED ONLY Experience Required Mid-Senior level Location Mumbai, Maharashtra, India Employment Type

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or failures. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coaching and guidance to team members on process best practices. Job Requirements Proven experience as a Process Manager or similar role in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt. Strong analytical and reporting skills with attention to detail and accuracy.