1007 Process Documentation Jobs - Page 21

Looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to employees on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong leadership and team management skills. Experience with process improvement methodologies and tools. Strong attention to detail and ability to maintain accurate records. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the implementation of new processes and procedures. Analyze and improve existing processes to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Ensure compliance with industry standards and regulatory requirements. Identify and mitigate risks associated with process improvements. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and technologies. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers to achieve business objectives. Ensure compliance with industry standards and regulatory requirements. Job Requirements Proven experience in process management and leadership. Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work with diverse teams. Ability to prioritize tasks and manage multiple projects simultaneously. Strong knowledge of process management tools and technologies. Experience in managing and motivating a team of process managers.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and oversee the implementation of new processes and procedures. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or disruptions. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals. About Company eClerx Services Ltd. is an IT Services & Consulting company that provides innovative solutions to its clients. We are committed to delivering high-quality services and building long-term relationships with our customers.

Looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Collaborate with cross-functional teams to identify areas for process optimization and efficiency gains. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with stakeholders at all levels.

Role :PMO Lead Career Band : C1 Description The role incument is responsible for complete end to end project management for the assigned project which includes project planning, delivery, client interaction, trouble shooting, managing project operational parameters and people management. PM role can exist at offshore and overseas. Span of 20 - 40 FTE (2-5 Project Leads) Responsibilities Works with the offshore Delivery Manager/ Program Manager to ensure that all the delivery parameters ( (Bulge, Offshore Ratio, Effort Under run etc) are in sync with the account plan Ensures timely delivery in order to avoid the penalty payouts, adherance to project cashflow schedule Contributes to increased value to client, and wallet share to Wipro through deployment of domain experts, consultants & architects Records and manages project issues and escalation wherever necessary Handles Change Request Process Identifies, shares, highlights and escalates the risks captured in the status reports shared on a periodic basis Ensures the required infrastructure is in place for team members, including physical, hardware, software, requirements Manages people processes, goal setting , feedback, career growth and engagement Evolves risk mitigation and contingency plans and be able to work withinternal supervision/guidance to manage internal and external conflicts Understands the metrics that need to be traced, establishes sign offs, initiates C-SAT and acts on feedback Certifications & Assessments : PMCP/ PMA Knowledge Must Have: Understanding and appreciation of the relevant technology or group of technologies Conceptual awareness of core project management techniques Understanding of estimation techniques, review mechanism, cost Should be well versed with areas of quality management like quality planning,inspection and Quality control Understanding of Customer Enagement Models, Financial parameters and Delivery & Ops parameters Should be well versed with areas of quality management like quality planning,inspection and control Preferred Business Domain understandin Understanding of the Industry & Competitive landscape Experience Must Have: Experience of managing multiple project modules as a project Lead Applying tools to effort, cost, schedule and quality Handling Teams Should have worked on proposals involving relevant areas of the project Process documentation for L1, L2, L3 & L4 processes Total relevant experience of 6+ years with atleast 18 months in the role of a Lead Preferred Managed projects of reasonable size and complexity as a Project Manager or Lead Behavioral Skills & Attributes Problem Solving & Decision Making Managing Complexity Execution Excellence Stakeholder Management Client Centricity Effective Communication Nurturing People Mandatory Skills: Agile Scrum Methodology. Experience5-8 Years.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Develop and maintain pricing models (Deal Calculators) to support data-driven pricing decisions. Conduct profitability and margin analysis on different services to optimize pricing and revenue. Track and report on key pricing performance indicators, including revenue, margins, charge out rates, pyramid etc. Collaborate with the sales and delivery teams to support the development of pricing proposals. Present pricing recommendations and performance insights to cross-functional teams, including sales, delivery and pre-sales Identify and implement process improvements in pricing data collection, analysis, and reporting. Leverage data analytics and visualization tools to improve the efficiency and effectiveness of pricing insights. Monitoring and reporting on pricing performance and competitiveness Preferred candidate profile: MBA in finance or CA with 2-3 years of prior experience in a similar role including exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation In-depth knowledge of BI tools (Tableau, Cognos, etc) Strong understanding of pricing strategies and concepts, analytical and quantitative skills, with experience in financial modelling and data analysis. Proficiency in Microsoft Office tools

About The Role Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Summary: The Procurement Operations Adminstrator plays a critical role in managing the end-to-end purchase requisition to purchase order (PR to PO) process, ensuring compliance with company policies, contractual obligations, and operational SLAs. This role will collaborate cross-functionally with sourcing, accounts payable, legal, and business stakeholders, while driving continuous improvement and ensuring audit-readiness in all transactional procurement activities. Key Responsibilities: Procurement Operations (80%) Review procurement requests in Zip and convert them to accurate Purchase Orders in Oracle Fusion. Ensure all contracts are executed per global approval matrices and stored appropriately. Collaborate with internal teams (Sourcing, Legal, AP, GL) and suppliers to resolve PO, payment, and contractual issues. Maintain adherence to SLAs and KPIs. Support audit requirements by providing timely and accurate data. Maintain and purge contract data as needed; assist with PO cleanup and data refresh activities. Process Initiatives & Systems Support (20%) Participate in improvement initiatives and category-level projects by providing data insights and documentation support. Assist in testing and rollout of new utilities, software refreshes, and changes to Oracle Fusion and other systems. Help enable stakeholders on new processes and tools through documentation and workshops. Qualifications: 2–3 years’ experience in procurement operations within a mid-to-large global corporation. Strong English communication, collaboration, and customer service skills. Experience with ERP systems (e.g., Oracle, Coupa, SAP, Ariba) and procurement tools like Zip. Analytical mindset with ability to solve problems and drive results. Experience with audit controls and process documentation is a plus. Experience with low-code/no-code platforms and/or administration of enterprise-wide systems is a plus. Preferred Skills & Competencies: Intermediate-level collaboration and communication. Results-driven with strong self-management and ownership mindset. Basic proficiency in critical thinking and creative problem solving. Comfortable in a fast-paced, global, cross-functional environment. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Lead end-to-end SAP O2C S4 HANA module implementations & Roll Out Projects. Responsible to gain competency in process template Gather and document business requirements from users. Analyse business processes and propose improvements. Rollouts :- Identify the gaps compared to the template by assessing the system & connecting with the Business Users. Conduct workshops and training sessions for Business-users on SAP O2C functionalities and Bosch practices Integrate SAP O2C with other modules such as MM, FI, and WM/EWM to ensure data consistency and process efficiency. Coordinate with Design and build and BD teams to implement the requirement. Identify the scope for the rollout for the respective plant . Responsible to explain the plant how to adopt the template process and deploy the custom requirements. Collaborate with plant and design build team to finalize the migration requirement ( Define field mapping and transformation rule etc ) for each plant . Verify sample & mass upload of migrated data such as Sales Order, Pricing Condition, Invoices along with the Master Data like Business partner & Material Master Understand template test cases and localize where necessary for each plant . Support Business Users in executing test cases during test cycles like Integration testing & UAT Create/Support in creating test defects and follow until defect resolution Understand the existing cutover list and task execute as per cutover schedule and provide inputs if any. Support during hyper care Train Key-users, setup training data, prepare demo and create/publish supporting documents for project reusable repository. Develop user manuals, training materials, and process documentation as per Bosch quality standards. Process improvement activities ( PIA): Understand business request & Support the PIA Lead to implement improvement activities ( Validate/finalize the scope /coordinate with technical team to complete unit testing and implementation Collaborate with stakeholders to understand business processes and requirements and translate them into functional specifications in support with Lead Consultant. Mentor Junior & Senior Functional consultants to develop competency required for project deliverables Responsible for the assigned Business Requirement (BR)Communication: Communicates clearly, professionally, and concisely with teams, clients, and stakeholders. Possesses strong presentation skills. Able to communicate effectively in intercultural and multicultural environments. Planning::Developing tactical plans to achieve business objectives. Managing project timelines in alignment with the roadmap to ensure all activities are completed within the specified timeframe. Colloboration:Collaborating effectively within cross-functional teams (e. g. , functional consultants, technical consultants, and business users). Building strong relationships with internal and external stakeholders (customers/vendors). Conflict resolution within project teams during implementations.

Job Description Summary Engineering associated with the manufacturing process. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Job Description Roles and Responsibilities Manufacturing engineering tasks that do not require 4 year degree. Primarily tactical responsibilities. This does not include general administrative work. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others. Required Qualifications For roles outside of the USA- This role requires basic experience in the Manufacturing & Manufacturing Engineering Specialist. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience) with 8+years minimum experience. Desired Characteristics Strong oral and written communication skills. Ability to document plan market and execute programs. Additional Information Relocation Assistance Provided: Yes

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Key Job Focus Areas Internal customer support: Work with Stakeholders to establish clear business needs, apply forward thinking skills to establish flexible long-term category strategies with value options & clear supplier performance criteria Partner effectively with stakeholders to become a trusted business partner Provide strategic direction, communicate goals, practices, and processes of the Global Strategic Sourcing organization with respective business partners Participate at the QBR meeting with the business stakeholders and vendors Vendor management: Negotiation and management of commercial contracts for purchases of goods and/or services Participate at the negotiation meetings Identifying organizational needs and negotiating with suppliers for services and products to meet those needs Research of potential vendors based on quality, technology trend, market trend, reliability, market image and statement criteria Strengthen the existing relationships and negotiate with the provider, key dealers, internal customer Sourcing activities Lead the effort to socialize and operationalize a comprehensive process for sourcing, procurement, pricing and contract negotiations for PTC US and, if required, globally. Identify savings opportunities & service enhancements and initiate process improvements. Manage supplier negotiations to reduce costs, minimize use of liquid capital and increase supplier accountability. Drives the decision-making process & action planning for each activity driving efficiencies and cost reduction / savings opportunities. Ensures relevant stakeholders are informed of decisions, action plan and timing. Participates in annual fiscal planning. Establishes and executes strategic supplier roadmap relationships. Maintains awareness of industry leading practices, implements changes as needed to increase capability maturity at PTC. Process Improvement Being able to read and support process documentation creation. Identify process/system gaps and support improvement processes. Personal Development Set goals and expectations; assess personal skills and qualities. Follow up goals and objectives by established actions for personal growth and development. Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Computer System Validation (CSV) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will engage in the analysis and design of innovative business processes. Your typical day will involve collaborating with various stakeholders to create comprehensive documentation that directs the implementation of new processes and technologies. You will work closely with the business to define product requirements and use cases, ensuring that they align with both process and functional requirements. Additionally, you will participate in user and task analysis to accurately represent the needs of the business, facilitating effective communication and understanding among all parties involved. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain process documentation to ensure clarity and consistency across the organization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Computer System Validation (CSV).- Strong analytical skills to assess business processes and identify areas for improvement.- Experience in process mapping and documentation techniques.- Ability to collaborate effectively with cross-functional teams.- Familiarity with business process modeling tools and methodologies. Additional Information:- The candidate should have minimum 3 years of experience in Computer System Validation (CSV).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Trust & Safety - Content management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for "1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security. Roles and Responsibilities: 1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly." Qualification Any Graduation

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : GuideWire Integration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. You will assess the current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information to contribute to key decisions and solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead process improvement initiatives to enhance efficiency.- Conduct business process analysis and recommend improvements.- Develop and maintain process documentation.- Collaborate with stakeholders to gather and analyze requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire Integration.- Strong understanding of business process analysis.- Experience in system design and integration.- Knowledge of process improvement methodologies.- Good To Have Skills: Experience with business process modeling tools. Additional Information:- The candidate should have a minimum of 5 years of experience in GuideWire Integration.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

IT Procurement Buyer- P2P (Procure-to-Pay) is responsible for managing and optimizing the end-to-end procurement process, from requisition through to payment . The role requires a keen eye for detail, strong analytical capabilities, and the ability to lead and improve processes within the finance department. Manage the end-to-end Procure-to-Pay (P2P) process. Develop and implement strategies to improve the P2P process. Ensure compliance with company policies and regulations. Lead and mentor a team of procurement and accounts payable professionals. Collaborate with various departments to ensure seamless integration of the P2P process. Monitor key performance indicators (KPIs) and report on P2P performance. Identify and implement cost-saving opportunities. Enhance supplier relationships and negotiate favourable terms. Oversee the implementation of P2P software and tools. Resolve any issues or discrepancies in the P2P process. Develop and maintain P2P process documentation. Provide training and support to team members and stakeholders. Stay updated on industry trends and best practices. Ensure timely and accurate processing of purchase orders and invoices. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

Responsible to gain competency in process template of S2P business process (SAP MM R/3 & S/4 HANA)Gather and document business requirements from users. Analyze business processes and propose improvementsIdentify the gaps compared to the current process templateCoordinate with Design and build and collaborate with Bosch Digital (BD) teams to implement the requirementIdentify the scope for the rollout for the respective plantResponsible to explain the plant how to adopt the template process and deploy the custom requirementsCollaborate with plant and design build team to finalize the migration requirementVerify sample & mass upload of migrated dataUnderstand template test cases and localize where necessary for each plant based on the scopeSupport in executing test cases during test cyclesCreate/Support in creating test defects and follow until defect resolutionUnderstand the existing cutover list and task execute as per cutover schedule and provide inputs Support during hyper care:Train Key-users, setup training data, prepare demo and create/publish supporting documents for project reusable repositoryDevelop user manuals, training materials, and process documentation as per Bosch quality standards. Process improvement activities:Understand the business requirement for process standardization or improvementSupport the PIA Lead to implement the improvement activities ( Validate/finalize the scope /coordinate with technical team to complete unit testing and implementationCollaborate with stakeholders to understand business processes and requirements, and translate them into functional specifications in support with Lead ConsultantResponsible for the assigned Business Requirement (BR) Communication: Communicates clearly, professionally, and concisely with teams, clients, and stakeholders. Possesses strong presentation skills. Demonstrated leadership skills and experience mentoring teams. Able to communicate effectively in intercultural and multicultural environmentsCollaboration: Collaborating effectively within cross-functional teams (e. g. , functional consultants, technical consultants, and business users). Building strong relationships with internal and external stakeholders (customers/vendors). Conflict resolution within project teams during implementations. Planning: Developing tactical plans to achieve business objectives. Managing project timelines in alignment with the roadmap to ensure all activities are completed within the specified timeframe.

Reporting to : - Manager - Automation Main Objectives of this position : - To design, develop, and implement intelligent automation solutions using VBA and Blue Prism, enhancing operational efficiency and accuracy across business processes. This role aims to leverage strong programming skills to deliver scalable, maintainable, and high-quality automation systems that support continuous improvement within the organization. Function and duties : - Main Tasks : - Analyze business processes to identify automation opportunities. Design and develop Automation solutions using Blue Prism and VBA Participate in the full software development life cycle, including requirements gathering, design, development, testing, and implementationReview artifacts that are subject to quality checks e.g.PDDs, SDDs, Robot code etc. Advise on and, if needed, review other documentation: complexity scoring and value assessment, UAT test strategy, Go-Live Document, Operations Handbook, Process Handover Document Advise internal team on the overall Macro / RPA best practices, Participating in solution design against business requirements. Analyse business requirements for developing functional and non-functional system requirements. Performing Proof of Concepts for feasibility analysis for the proposed automated solution. Working with the Business Process Teams during the UAT and roll-out Ability to provide quick resolution for issues after go-live Develop upgrades for existing applications Taking accountability of automation projects Drive efficiencies through completed projects Qualification and technical job requirements : - BE/B-tech, Bachelor's degree in CS, IT etc. Knowledge of Software Development Life Cycle (SDLC) Excellent working knowledge in Microsoft office tools specifically Outlook, Excel Macro, MS Access, and other general office applications. Excellent communication skills. Stakeholder Management skills. Create reports and dashboards for analysis. Technical Skills : - VBA Development: Proficiency in Visual Basic for Applications (VBA) programming language to create macros, automate tasks, and develop custom solutions within Microsoft Office applications (Excel, Word, Access, etc.). Blue Prism Automation: In-depth knowledge of the Blue Prism platform, its components, and methodologies to design, develop, and deploy robotic process automation (RPA) solutions. Process Automation: Strong understanding of business processes and the ability to analyze, optimize, and automate them using VBA and Blue Prism, identifying areas for improvement and efficiency gains. Programming Languages: good to have programming skills, not limited to VBA, but also including knowledge of other languages like C#, Python, or Java, depending on the requirements of the automation projects. Testing and Debugging: Proficiency in testing and debugging VBA macros and Blue Prism processes to ensure quality and reliability of the automation solutions. Process Documentation: Skill in documenting VBA scripts and Blue Prism processes comprehensively, including process flowcharts, logic, and configurations. Behavioral Skills : - Problem-Solving: Excellent problem-solving skills to identify automation opportunities, troubleshoot issues, and implement effective solutions in both VBA and Blue Prism environments. Communication: Strong communication skills to collaborate with business stakeholders, gather requirements, and effectively convey technical concepts to non-technical team members. Continuous Learning: Being proactive in keeping up-to-date with the latest developments in VBA, Blue Prism, and the broader RPA industry to incorporate best practices and emerging technologies into automation projects. Job Requirements: Strong technical skills in VBA with the ability to understand business requirements and automate processes effectively Excellent communication skills for stakeholder management Proven stability and consistency in past work experience

The Assistant Manager- P2P (Procure-to-Pay) is responsible for managing and optimizing the end-to-end procurement process, from requisition through to payment . The role requires a keen eye for detail, strong analytical capabilities, and the ability to lead and improve processes within the finance department. Manage the end-to-end Procure-to-Pay (P2P) process. Develop and implement strategies to improve the P2P process. Ensure compliance with company policies and regulations. Lead and mentor a team of procurement and accounts payable professionals. Collaborate with various departments to ensure seamless integration of the P2P process. Monitor key performance indicators (KPIs) and report on P2P performance. Identify and implement cost-saving opportunities. Enhance supplier relationships and negotiate favorable terms. Oversee the implementation of P2P software and tools. Resolve any issues or discrepancies in the P2P process. Develop and maintain P2P process documentation. Provide training and support to team members and stakeholders. Stay updated on industry trends and best practices. Ensure timely and accurate processing of purchase orders and invoices. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Team Manager will: Manage day to day operations with a team of AI Data Validators and AI Validator Leads Manage work prioritization and delivery based on business needs . Ensure high quality delivery under deadlines . Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones. Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas Own team s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis. A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management. Excellent communication (written & oral), strong organizational skills and detail oriented Strong analytical, problem-solving, and critical-thinking skills Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary Business Analytics experience Six Sigma/Green Belt Certification MBA

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorised third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10% Education Required: Bachelor; Any Experience Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

Job Description: T&E Team Lead About Us: The Othain group is a global IT and BP Solutions and Services Company The group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution The Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location: Hyderabad (Work from office) Shift Time: UK shift (Drop facility available) Experience:- 10+ years Duties and Responsibilities: 10+ years total experience in Finance/Accounting, with min 8 years in T&E domain Client-facing experience - managing client calls, requirements, and escalations Ability to handle high-pressure situations and critical client deliverables Deep understanding of T&E policies, workflows, and compliance Experience with expense auditing, reimbursements, policy exceptions, and escalations Familiarity with regional/global T&E regulations and client-specific policies Strong Excel skills: Pivot Tables, VLOOKUP/XLOOKUP, advanced formulas, dashboards Team management experience - leading 5+ members in operations/shared services Strong communication skills - clients, leadership, auditors, internal teams Experience in managing SLAs, KPIs, and client reporting requirements Strong focus on quality, accuracy, and continuous improvement Ability to analyze trends, identify root causes, and implement corrective actions Exposure to process documentation, SOP creation, and training

We are seeking a detail-oriented and tech-savvy SuccessFactors Onboarding Specialist to manage and optimize our employee onboarding process using SAP SuccessFactors. This role will be instrumental in configuring, maintaining, and enhancing the Onboarding module to ensure a seamless and engaging experience for new hires, hiring managers, and HR teams. Key Responsibilities: Configure, maintain, and support the SAP SuccessFactors Onboarding module (1.0 or 2.0) based on business requirements. Collaborate with HR, IT, and Talent Acquisition teams to design and enhance onboarding workflows and processes. Act as a subject matter expert (SME) for SuccessFactors Onboarding, ensuring compliance with internal policies and external regulations. Troubleshoot system issues, coordinate with SAP support as needed, and perform root cause analysis. Manage system testing, UAT, and deployment of configuration changes and new features. Provide training and support to HR and recruitment staff on onboarding functionalities. Develop documentation, SOPs, and user guides for the onboarding module. Work closely with HRIS and IT teams for integrations with other SuccessFactors modules (eg, Recruiting, Employee Central). Analyze onboarding metrics and user feedback to identify improvement opportunities. Required Qualifications: Bachelors degree in HR, IT, Business Administration, or a related field. 4+ years of experience in SuccessFactors with at least 1 2 years in Onboarding module (1.0 or 2.0). Strong understanding of HR processes and employee lifecycle. Experience in system configuration and administration of SuccessFactors. Proficient in business process documentation and stakeholder communication. Familiarity with SAP SuccessFactors Recruiting and Employee Central is a plus. SAP SuccessFactors certification in Onboarding is preferred.